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Multilingual Announcement For Int'l Flights  
User currently offlineflyguy89 From United States of America, joined Feb 2009, 1899 posts, RR: 9
Posted (2 years 9 months 2 weeks 2 days 23 hours ago) and read 11863 times:

Because I work at the airport, I have worked near the gate many times where DL's CVG-CDG flight departs. Every occasion that I've witnessed or overheard the boarding of the flight, I have never heard bi-lingual announcements made. I know the automated announcement system can make announcements in both English and Spanish, but I've never heard it in French for this flight nor any of the gate agents make announcements in French. I realize with the down-sizing of the hub, multilingual speakers might be scarce and there may not be anymore based at CVG, but couldn't they at least have one of the FA's make a couple announcements for the French-speakers out of courtesy? Or at the very least play some of the automated announcements in French?

Is this normal at all for a lot of international flights to non English-speaking countries or is this just a CVG thing? It just doesn't seem like good customer service to me. Let me know your thoughts, thanks in advance!

71 replies: All unread, showing first 25:
 
User currently offlinejonathanxxxx From United States of America, joined Feb 2011, 673 posts, RR: 1
Reply 1, posted (2 years 9 months 2 weeks 2 days 23 hours ago) and read 11879 times:

I know it just depends on the area. MIA for example usually has the announcements in both English and Spanish for no matter where your going. On flights I've taken to DFW, MCO, JFK, and LAX they all came on in both English and Spanish.

User currently offlineflymia From United States of America, joined Jun 2001, 7119 posts, RR: 9
Reply 2, posted (2 years 9 months 2 weeks 2 days 23 hours ago) and read 11840 times:

Quoting flyguy89 (Thread starter):
Is this normal at all for a lot of international flights to non English-speaking countries or is this just a CVG thing? It just doesn't seem like good customer service to me. Let me know your thoughts, thanks in advance!

That is not normal but since CVG is not longer a big hub anymore and since it is CVG the amount of French only speakers is probably pretty low.

Quoting jonathanxxxx (Reply 1):
I know it just depends on the area. MIA for example usually has the announcements in both English and Spanish for no matter where your going. On flights I've taken to DFW, MCO, JFK, and LAX they all came on in both English and Spanish.

Yes, even domestic flights will have English and Spanish going to and coming from MIA. Anyone know if this happens anywhere else? LAX or JFK? I dont remember spanish annoucements when I flew IAD-LAX-IAD.

I always thought it was interesting that English is almost always spoken at least on any flight I have been on.
Even BCN-MAD-BCN everything was said in Spanish and English. BCN-PRG or BCN-FCO Spanish, English, (country Language)



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlinegoldorak From France, joined Sep 2006, 1830 posts, RR: 4
Reply 3, posted (2 years 9 months 2 weeks 2 days 23 hours ago) and read 11742 times:

Quoting flyguy89 (Thread starter):
I have worked near the gate many times where DL's CVG-CDG flight departs. Every occasion that I've witnessed or overheard the boarding of the flight, I have never heard bi-lingual announcements made. I know the automated announcement system can make announcements in both English and Spanish, but I've never heard it in French for this flight nor any of the gate agents make announcements in French. I realize with the down-sizing of the hub, multilingual speakers might be scarce and there may not be anymore based at CVG, but couldn't they at least have one of the FA's make a couple announcements for the French-speakers out of courtesy? Or at the very least play some of the automated announcements in French?

Last time I took this flight was last April and I'm pretty sure there were boarding announcements in French (non-automated). But, as you said, with the downsizing of CVG, they may have very few French-speaking employees.


User currently onlineB6JFKH81 From United States of America, joined Mar 2006, 2873 posts, RR: 7
Reply 4, posted (2 years 9 months 2 weeks 2 days 23 hours ago) and read 11707 times:

Quoting flymia (Reply 2):
Yes, even domestic flights will have English and Spanish going to and coming from MIA. Anyone know if this happens anywhere else? LAX or JFK? I dont remember spanish annoucements when I flew IAD-LAX-IAD.

For B6 at JFK (B6 is the only airline at T5), the computerized boarding announcements are in English only for domestic flights and non-Spanish speaking Caribbean flights (SXM, BGI, AUA, etc.), but are in English and Spanish for our Spanish-speaking destinations (Puerto Rico, Dominican Republic, BOG, etc.).



"If you do not learn from history, you are doomed to repeat it"
User currently offlineflyguy89 From United States of America, joined Feb 2009, 1899 posts, RR: 9
Reply 5, posted (2 years 9 months 2 weeks 2 days 22 hours ago) and read 11672 times:

Quoting jonathanxxxx (Reply 1):
I know it just depends on the area. MIA for example usually has the announcements in both English and Spanish for no matter where your going. On flights I've taken to DFW, MCO, JFK, and LAX they all came on in both English and Spanish.
Quoting flymia (Reply 2):
Yes, even domestic flights will have English and Spanish going to and coming from MIA. Anyone know if this happens anywhere else? LAX or JFK? I dont remember spanish annoucements when I flew IAD-LAX-IAD.

I'm pretty sure MIA is almost the exception. Even the Eagle flights to MIA from the likes of CVG and SDF will have announcements made in Spanish and English. Almost everyone on those Eagle flights are connecting on to Spanish-speaking destinations and there's a fair abundance of Spanish-speakers in the US so it only makes sense.

Quoting goldorak (Reply 3):
Last time I took this flight was last April and I'm pretty sure there were boarding announcements in French (non-automated). But, as you said, with the downsizing of CVG, they may have very few French-speaking employees.

Interesting. The hub size really hasn't changed much since April but yeah I've been working there for a while and just never heard it. Selfishly I was frustrated because French is my second language and I'm just curious if I'd understand it, but otherwise I just thought it was rude that DL kind of snubbed the francophones. I heard a snippet of a French announcement for the YUL flight once but that was it.


User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 6, posted (2 years 9 months 2 weeks 2 days 22 hours ago) and read 11613 times:

Airlines aren't required to have multi-lingual announcements (I don't think, please correct me if I'm wrong), but it is most airlines protocol to have the country of origin and country of destination's language on board. Ultimately, it would also be helpful to have gate staff at least capable of reading the announcements. I do know that airlines have a preference to hiring mutli-lingual staff.

Also remember that many people who speak, say french, can also easily read and comprehend languages such as Italian, Spanish, and to some extent, Portuguese.

When I flew Korean Air some years ago, the DFW-ICN flight as well as the ICN-PEK flight I took was done in English, Korean, and Mandarin.

It's actually quite easy to find someone in a city the size of CVG that are fluent in other languages. Also remember that a person doesn't have to be completely fluent to get the point across, or to understand the conversation to get the job done. When I have flown to CDG in the past, not every agent was fluent in English to the extent that I am fluent in English.

UAL


User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 7, posted (2 years 9 months 2 weeks 2 days 21 hours ago) and read 11488 times:

At the time when CVG was still DL's 2nd largest hub with more international flights I remember that at least the FRA and ZRH flights always got bilingual boarding announcements in English and German. I can't comment on the CDG, AMS or FCO flights though, nor on SN's BRU flight. But I guess they all got bilingual announcements both on the ground and inflight.

In fact DL is/was one of the better US carriers when it comes to language qualified staff, having both language qualified FA's and ground staff. Even before they took over PA's international routes DL's international flights (of it's then growing international network) were served by staff able to assist non-English speaking pax. And when they took over PA of course on of the blessings was the huge number of language qualified staff they got with it.

Now with the NW merger they received a large number of staff qualified in Asian languages, but NW for instance totally neglected the language needs of the European market after they had fired all their European interpreters (either shortly before or after 9/11 - I don't remember).

DL should stick with their image of an international carrier willing to assist with the needs of non-English speaking customers, not only from their major hubs (ATL, DTW, JFK... ) but also every other hub/gateway they offer international flights from. They have a reputation for being a language-qaulified US airline.

Best regards

L1011Lover


User currently offlineetihad041 From United States of America, joined Oct 2011, 1 posts, RR: 0
Reply 8, posted (2 years 9 months 2 weeks 2 days 21 hours ago) and read 11465 times:

I am a flight attendant working both domestic and international flights. I am language qualified (English and French), yet my use of French is limited to on-board, scripted announcements that are simply provided as a courtesy. As far as boarding is concerned, it's despicable how international flights out of the USA tend only to have English boarding announcements. I have sometimes asked gate agents to let me help them board the airplane by providing French announcements, but I am usually turned away. That is, of course, until a gate agent needs me to help them translate something.

It's insulting not to cater for at least the LOD/O speakers during boarding. But, it is common practice in the United States. In PHL, for example, most overseas departures are handled in English (sometimes even MAD, BCN aren't afforded a Spanish speaking gate agent), except, inexplicably, TLV - where the gate agents frequently make announcements in Hebrew.

[Edited 2011-10-12 19:04:28]

User currently offlineUSAirALB From United States of America, joined Sep 2007, 3034 posts, RR: 2
Reply 9, posted (2 years 9 months 2 weeks 2 days 21 hours ago) and read 11453 times:

Quoting UAL747 (Reply 6):
Also remember that a person doesn't have to be completely fluent to get the point across, or to understand the conversation to get the job done. When I have flown to CDG in the past, not every agent was fluent in English to the extent that I am fluent in English.

Exactly.

US Airways intercontinental flights have multilingual announcements onboard. I can't speak for the A333/B762/B752, but I can tell you that on the A332, automated announcements (usually) play over the PA, always in the foreign language, and usually in english as well. Whats weird about the automated announcements is that some are in female voices, and some are in male voices.

On all US video equipped aircraft, sans the A333, a board video is shown that includes automated announcements as well.



E135/E140/E145/E70/E75/E90/CR2/CR7/717/732/733/734/735/73G/738/752/753/762/772/319/320/321/333
User currently offlineFlaps From United States of America, joined Feb 2000, 1258 posts, RR: 4
Reply 10, posted (2 years 9 months 2 weeks 2 days 20 hours ago) and read 11308 times:

Quoting etihad041 (Reply 8):
It's insulting not to cater for at least the LOD/O speakers during boarding. But, it is common practice in the United States

Thats a two way street. I dont disagree at all with this sentiment but I personally would be satisfied just to get understandable english on a US domestic flight. I've noticed frequently, announcements being given in such heavily accented english that they are arent discernable. On a recent AA flight from ORD-PIT I had to constantly check the monitors because the agents spanish accent was unintelligble. I speak enough spanish to get by but what came out of this guy was neither of those languages. My favorite though is the asian lady for UA in PIT tat cant pronounce the letter z. Her boarding announcements always come out "no one now boarding....no one now boarding". Always generates a few stares, a little confusion and some humor.

As for the CVG-CDG issue, I have noticed the same thing with DL on PIT-CDG. English only.


User currently offlineMats From United States of America, joined Jul 2003, 625 posts, RR: 1
Reply 11, posted (2 years 9 months 2 weeks 2 days 19 hours ago) and read 11288 times:

I think this is up to the individual airline's policies as well as the staff available.

For example, when I've flown Delta from Atlanta to Tel Aviv, announcements at the gate were in Hebrew and in English. But on Continental from Newark to Tel Aviv, announcements were in English only. On board, of course, there were LOD "speakers" on both airlines.

When I flew United from San Francisco to Frankfurt this past year, gate announcements were only in English. But on Continental from Newark to Geneva, gate announcements were in English and French.

The most unusual circumstance was on Northwest from Detroit to Paris. The gate announcements were in English and French (by native French speaker), but there were no LOD "speaker" flight attendants on board the flight.

I know that Continental has speakers for almost every country except for the Netherlands and Scandinavian destinations. Delta has always had Swedish-speakers on its flights to Stockholm. Most Swedes speak English, but I think it is both courteous and appropriate to use both languages.

Years ago, I remember being amazed on a Pan Am flight from JFK to Honolulu via Los Angeles. Announcements were in Japanese and English, but the flight did not continue on to Japan.

I've also flown on domestic portions of international flights, which included foreign-language announcements. These included German on JFK-CVG and JFK-IAD (Delta) and SFO-EWR (Continental).


User currently offlinesteex From United States of America, joined Jun 2007, 1609 posts, RR: 9
Reply 12, posted (2 years 9 months 2 weeks 2 days 19 hours ago) and read 11210 times:

Quoting Flaps (Reply 10):
My favorite though is the asian lady for UA in PIT tat cant pronounce the letter z. Her boarding announcements always come out "no one now boarding....no one now boarding". Always generates a few stares, a little confusion and some humor.

Should you ever have the opportunity, wander over to the low G gates at MSP in the early evening. They generally have one Japanese-speaking agent on hand for the NRT flight, but often times that agent will continue to work the low G area for the remainder of his/her shift. It's amusing to hear an agent with an extremely thick Japanese accent attempting to pronounce Dutch names once the first AMS flight rolls around.


User currently offlineCO777DAL From United States of America, joined Feb 2007, 598 posts, RR: 0
Reply 13, posted (2 years 9 months 2 weeks 2 days 16 hours ago) and read 10982 times:

I know Continental Airlines has speakers on almost all Foreign flights to Countries where English is not the main language. Also all announcements are done in English and the other language. In the USA the safety videos are in English and Spanish as well as signage on the planes. Within Micronesia almost all announcements are in English and Japanese. All the Micronesia planes signage is in English and Japanese. In all safety videos it say “Thank you for Flying Continental Airlines” then it says that in the other language for which ever country they are flying too as a Continental 777 is flying in the background.

Automated German Announcement on CO 777
http://youtu.be/haWRVDtyvbA?hd=1

Safety Video in English and Japanese on CO 777
http://youtu.be/HkUqcKZ4eok?hd=1

Safety Video Domestic USA English and Spanish CO 737-800
http://youtu.be/u2JprcK-Zf4?hd=1

Announcement on after landing in Newark CO 767-400 in Italian
Go to 6:00 into the video to hear the announcement in Italian
http://youtu.be/bihVHeRg_7s?hd=1

Flight Attendant giving an announcement in Japanese upon landing in Tokyo on CO 777
Go to 5:00 into the video to hear her announcement
http://youtu.be/u7Ku-GMrT1U?hd=1

Flight Attendant giving an announcement in Japanese upon landing in Guam on a CO 737-800
Go to 3:44 to hear her announcement
http://youtu.be/zXW-V8uoWKg?hd=1



Worked Hard. Flew Right. Farewell, Continental. Thanks for the memories.
User currently offlinewarden145 From United States of America, joined Aug 2010, 501 posts, RR: 0
Reply 14, posted (2 years 9 months 2 weeks 2 days 14 hours ago) and read 10842 times:

Quoting flymia (Reply 2):
I always thought it was interesting that English is almost always spoken at least on any flight I have been on.
Even BCN-MAD-BCN everything was said in Spanish and English. BCN-PRG or BCN-FCO Spanish, English, (country Language)

Just wondering, how common is that? I was surprised to note the same thing; flew FCO - TRN on AP, TRN - KTW on LO, and KTW - DTM on W6 in 2008, and on each flight, all announcements were made in English as well as the languages of origin and destination...and it's a fair bet I was the only native English-speaker on all three of those flights. I certainly wasn't expecting that...is it normal, at least in the E.U.?



ETOPS = Engine Turns Off, Passengers Swim
User currently offlineDoona From Sweden, joined Feb 2005, 3764 posts, RR: 13
Reply 15, posted (2 years 9 months 2 weeks 2 days 13 hours ago) and read 10722 times:

Quoting warden145 (Reply 14):
I certainly wasn't expecting that...is it normal, at least in the E.U.?

In my experience, yes.

Cheers
Mats



Sure, we're concerned for our lives. Just not as concerned as saving 9 bucks on a roundtrip to Ft. Myers.
User currently offlinerealsim From Spain, joined Apr 2010, 645 posts, RR: 0
Reply 16, posted (2 years 9 months 2 weeks 2 days 13 hours ago) and read 10687 times:

Quoting warden145 (Reply 14):
I certainly wasn't expecting that...is it normal, at least in the E.U.?

At least in Spain, and I would say in all the EU, all announcements, even in domestic flights, are made both in the local language and in English (in this order). Sometimes, depending on who is talking, you can hear some short announcements only in Spanish, but the standard ones are always bilingual (and the most important ones are trilingual in Spain when travelling to/from a region with a local language different than Spanish).


User currently offlineLucce From Finland, joined Jun 2011, 116 posts, RR: 0
Reply 17, posted (2 years 9 months 2 weeks 2 days 11 hours ago) and read 10583 times:

Quoting warden145 (Reply 14):
I certainly wasn't expecting that...is it normal, at least in the E.U.?

Pretty much yes as many airlines rely on transit passengers to fill the seats.

What I find kind of precious is that AA has a Finnish safety video on their flights to Finland but AY does not. On most flights it's only in English. Announcement's however are made in Finnish, Swedish and English with either recorded or live announcement's in local language depending on the chief of cabin's language skills. I understand it's quite annoying to English speakers on long hauls where some of the PA's can last for 10 minutes and they can only understand one fourth of it.


User currently offlineCoal From United States of America, joined Aug 2006, 1987 posts, RR: 9
Reply 18, posted (2 years 9 months 2 weeks 2 days 10 hours ago) and read 10173 times:

In Taiwan the gate announcements can be quite long. For instance, for an NH flight going to NRT, the announcement will be made in Mandarin, then in Taiwanese, then in English, and then in Japanese. It usually takes a few mins to get thru it all.

Same in Hong Kong, but instead of Taiwanese they would do it in Cantonese.

Cheers
Coal



Nxt Flts: VA SYD-CBR-SYD | VA SYD-OOL-SYD | JQ SYD-MEL | VA MEL-CBR-SYD | DL SYD-LAX-ATL-MIA | B6 FLL-DCA-BOS | DL BOS-L
User currently offlineGrid From Kazakhstan, joined Apr 2010, 624 posts, RR: 0
Reply 19, posted (2 years 9 months 2 weeks 2 days 9 hours ago) and read 9873 times:

I often hear bilingual announcements but I have yet to hear multilingual boarding. When flying China Southern between China and Vietnam, the on-board announcements were in English, Mandarin and Vietnamese; between South Korea and China, ditto except the languages were English, Korean and Mandarin.


ATR72 E120 E140 E170 E190 Q200 717 727 737 747 757 767 777 A319 A320 A321 A330 A340 MD11 MD82 MD83 MD88 MD90
User currently offlinepackcheer From United States of America, joined Nov 2008, 326 posts, RR: 0
Reply 20, posted (2 years 9 months 2 weeks 2 days 9 hours ago) and read 9693 times:

Quoting Lucce (Reply 17):
Announcement's however are made in Finnish, Swedish and English with either recorded or live announcement's in local language depending on the chief of cabin's language skills.

I was in Finland earlier this year and I was quite impressed by the English speaking abilities of almost everyone I needed to talk to. I tried speaking Finnish, very difficult to learn. I was on KLM from AMS - HEL and the announcements were all in English, French, Finnish, and Dutch. It really was something listening to it all.



Things that fly, Girls and Planes...
User currently offlineworkwings From United States of America, joined May 2010, 55 posts, RR: 0
Reply 21, posted (2 years 9 months 2 weeks 2 days 9 hours ago) and read 9581 times:

Quoting Lucce (Reply 17):
I understand it's quite annoying to English speakers on long hauls where some of the PA's can last for 10 minutes and they can only understand one fourth of it.

Actually, it's a bit weird when you do know the languages! You hear the third announcement and think, why are they saying that again!


User currently offlineinfinit From Singapore, joined Jul 2008, 540 posts, RR: 1
Reply 22, posted (2 years 9 months 2 weeks 2 days 8 hours ago) and read 9446 times:

Did SIN-NRT quite a few times with DL. Announcements were made in English and Japanese

I suppose its pretty odd since in Singapore we're the only Asian country where English is our native language and taken as a first language nation-wide but as far as I know a lot of the crew on SQ can speak a second language. I think some of crew members are foreign as well. I met a Japanese FA from SQ earlier this year


User currently offlineflymia From United States of America, joined Jun 2001, 7119 posts, RR: 9
Reply 23, posted (2 years 9 months 2 weeks 2 days 8 hours ago) and read 9425 times:

Quoting warden145 (Reply 14):
and it's a fair bet I was the only native English-speaker on all three of those flights. I certainly wasn't expecting that...is it normal, at least in the E.U.?


I would say just about all flights have it. I see it that English is now the "global" language. So if someone does not know Spanish but is in Spain there is a decent chance they will know some English.

Quoting packcheer (Reply 20):
I was in Finland earlier this year and I was quite impressed by the English speaking abilities of almost everyone I needed to talk to.


It is impressive but it is a skill they need to have. In small countries like Finland or Sweden they need to know one or two other languages especially English because their country and language base is so small that they would be a little bit isolated if they did not. Most countries in Northern Europe people speak great English from my travels.



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlineblueflyer From United States of America, joined Jan 2006, 3920 posts, RR: 2
Reply 24, posted (2 years 9 months 2 weeks 2 days 8 hours ago) and read 9379 times:
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I've heard UA make announcements at IAD in English and Dutch, and English, Dutch and French for flights to AMS and BRU respectively, but I can't say that it is systematic.

The biggest dichotomy I ever heard belongs on AC on a Rapidair flight that is also the first leg of a YYZ-YUL-BRU route. Boarding announcements were made in English, but onboard, it was English, French, German and Italian. I understand the flight connects to/from several European flights at both ends, but that is nevertheless a lot of talking for such a short hop.



I've got $h*t to do
25 Lucce : It's also a nice way to learn languages when you know the other languages you can compare them to the less known one. You can also recheck if you mis
26 Lawair : Back in the day I flew Swiss between BKK (now DMK) and SIN. The captain made his own announcements in English, Swiss German, Italian, French, and, odd
27 aznmadsci : At IAH and usually at EWR, there are some CO ground agents that do both English and the destination language. At IAH I've heard Japanese, French, Ger
28 Grid : Do you mean at IAH you will hear English, Japanese, French, German, Spanish, and Portuguese boarding announcements for one flight?
29 nostrum : When I flew Air France MIA-CDG-MIA they had announcements in French, English and Spanish on both flights. On domestic AA flights MIA-MSY (B738), MIA-O
30 aznmadsci : Sorry. For the flight to NRT you will hear the same agent do the announcement in English and Japanese. For CDG, the agent will do English and French.
31 IrishAyes : I feel like it varies based on flight and airline. When I flew CO from DEL to EWR, all of the announcements were made in English only. The only Hindi
32 AirbusA6 : Is English compulsory, as I'm struggling to recall a flight on which there weren't announcements at the terminal or in the air in English (this includ
33 blink182 : I'm not sure it is in the cabin. I flew HG VIE-ARN and the safety video was in German only, and IIRC, the cabin announcements may have only been in G
34 malioil : Most airlines have speakers from the destination region on international flights. BA has a small Bahraini home based cabin crew that they use on fligh
35 HPRamper : I don't know if this is still the case with US, but America West used to do bilingual announcements via video on PHX and LAS domestic flights due to
36 panamair : Delta does have French speakers on all France-bound flights. The OP was talking about the ground staff at the gate. I don't know why the US is single
37 chumley : I have an aunt from Norway who is old enough to not have learned english. When she travels to the US, she will always choose to fly SK regardless of t
38 Semaex : Here's my personal experience on cabin- and gate announcements: When I used to work along the LH- 380 and long-haul gates in FRA I noticed that for al
39 chopchop767 : I've flown US/CO/UA over the Atlantic quite a few times over the past couple of months through Germany and announcements on both ends were always in
40 YULWinterSkies : Well, in the era of cost-cutting everything, what to expect? Multilingual staff is necessary to smooth operations and improved customer experience, h
41 b727fa : There are speakers on all INTL DL flights "over water" that have an LOD other than English. MANY gate announcements will have an LOD speaker working i
42 Post contains images AirbusA6 : That I find surprising, as on all my non UK intra European and European domestic flights I've always heard English announcements. Do the crew check t
43 EuroWings : Indeed, my flight with HG on the FRA-VIE route has been the only intra-EU flight that I can remember where only German has been used. That isn't a pr
44 ATLflyer : I flew Swiss from Athens-Geneva-New York and all announcements were made in English first, German, French and then automated Greek. The crew all spoke
45 redhair : I have never experienced a flight were announcements were only in the local language, English has always been used (and Ive flown quite a lot around E
46 Chinook747 : All Canadian airlines by law have to have all announcements in both English and French regardless if the flights are domestic or international. Also q
47 FilAmAirlines : Like I posted on another discussion, the primary international experience I had was on CX. On my HKG-MNL and MNL-HKG flights, I thought a cabin attend
48 n9801f : flyguy89, I think it shoes tremendous cultural insensitivity and arrogance to make announcements on/for international flights to/from the US only in E
49 Semaex : I forgot to mention; on the LH A380 FRA-MIA the purser did all the announcements in English, but did not fail to mention that there were cabin members
50 Post contains images luckyone : Total French speakers worldwide is estimated at up to 275 million. Total English speakers worldwide is estimated as high as two billion. Not exactly
51 Post contains images m11stephen : I work at a UA Express carrier as a CSA and although the destinations we fly to are all domestic I will repeat the announcements in Spanish as a court
52 n9801f : You're missing the main point: cultural sensitivity. And despite the low numbers, French still enjoys a special status in international arenas. Think
53 LFutia : When I worked at ORD and happened to be in T5 ( International Terminal) I've heard the following languages from different airlines announced: LOT Poli
54 spokemd : I was in STL and an Air Canada Jazz flight to Toronto was boarding at the next gate. The boarding announcements were only in English, which I found in
55 airontario : In STL and many other US destinations there is no Air Canada personnel on site (MKE, MSP, MCI, CLE, CVG, etc) so those duties are contracted to eithe
56 trintocan : In TFS and LPA flights are usually announced first in Spanish and then in the language of the nation the airline concerned is from. Thus, for example,
57 m11stephen : It's an absolute nightmare flying out of one of these cities on AC if something goes wrong. For starters AC doesn't give these contracted ground hand
58 YokoTsuno : EK uses Arabic and English. I don't think this makes a real difference. English is spoken by a huge number of non-native speakers. This is however not
59 infinit : True, not only is this cultural sensitivity unpractical at times, it also gives rise to tokenism- giving a minimal token as a gesture but not offerin
60 adriaticflight : The other question is which language to use first? I countries like Belgium the language issue is very hot. Flemmish speakers outnumber French Speaker
61 FlyboyOz : Long time ago, I heard a QF purser was speaking in english in PA and then later a chinese flight attendant picked up a phone and spoke in cantonese to
62 flyguy89 : I can understand how it might not be direly necessary, but as you say I think it's good customer service and should be done out of courtesy. Now I ha
63 YokoTsuno : This problem also exists in India where Hindi, a language spoken by an estimated 200 - 400 million people, non native speakers included, has the stat
64 trintocan : While it is not an airline Eurostar is very interesting in this regard, as you say. For journeys from London to Paris the announcements are made in E
65 airontario : It's similar in Canada for flights to Quebec. On a flight from YYZ-YUL, all announcements are supposed to be in English followed by French, untill th
66 aircanada014 : In Canada both domestic, transborder and international all of AC flights are bilingual including announcement for boarding, Safety Video and any annou
67 andrefranca : on JJ domestic flights they have a video with english or spanish or french subtitles, when they need to do it "manually" they announce it will be done
68 SCL767 : On all LAN operated flights, all announcements are made in both Spanish and English. On all LAN flights operating into Brasil, announcements in Portug
69 baje427 : Here in BGI AC announcements are made in English and French.
70 cedars747 : At BEY announcements are made in Arabic,French and English
71 cslusarc : Great, what a prime example of AC failing to meet its Official Languages Act obligations. AC is required to provide service in both English and Frenc
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