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Southwest Losing Consumer Luster?  
User currently offlinedelta2ual From United States of America, joined Dec 2007, 618 posts, RR: 1
Posted (2 years 9 months 3 weeks 1 day 11 hours ago) and read 11894 times:

Interesting take on the merger:

http://www.centreforaviation.com/ana...s-pilots-vote-on-integration-60583

[Edited 2011-10-14 04:43:36]


From the world's largest airline-to the world's largest airline. Delta2ual
86 replies: All unread, showing first 25:
 
User currently offlinedelta2ual From United States of America, joined Dec 2007, 618 posts, RR: 1
Reply 1, posted (2 years 9 months 3 weeks 1 day 11 hours ago) and read 11857 times:

Some interesting points from above article for those who don't feel like reading it:

"There are an increasing number of stories commenting on how Southwest’s fares are higher. Fares at legacies are often USD100 cheaper than Southwest including the fees, and Continental and US Airways can be credited with their own kind of aggression of fares: beating Southwest."

"Southwest is not even the lowest cost carrier in the industry. It is now in the lower third of the pack with legacies having trimmed their costs. JetBlue beat its USD 7.91 cent CASM excluding fuel costs in the first quarter at USD 7.22 cents. In the second quarter, jetBlue’s CASM excluding fuel was USD 6.62, compared to Southwest’s USD 7.63. Frontier beat it in the second quarter at USD 7.56. Alaska’s CASM excluding fuel in the second quarter was USD 8.46, down 3.1% while Southwest’s rose 3.8%."

"The problem is, Mr McAdoo also noted, that Southwest’s revenue performance is lagging its peers. Unit revenue growth, according to CEO Gary Kelly slowed to only 4.1% in the second quarter from 8.7% in the first quarter. This compares to 14.1% at jetBlue in the first quarter and 10.2% at United. For the second quarter, JetBlue’s unit revenues were up 13.2% and Frontier was 10.4%. United and Delta were up 9.1% and 9.9%, respectively.
But at the end of the day to airline shareholders, it is yield that matters. In 2Q2011, Southwest's yield of 14.67 US cents was beat only by US Airways (16.30 cents) and Delta (15.67 cents)."

Lastly, "Following the refusal to put the first agreement out of vote, however, Southwest pulled its sweet-heart deal for AirTran pilots, which is the reason for a recall move. It also completed its alternative plan for the two carriers on 20-Sept, calling for AirTran and Southwest to be operated separately if the integration vote fails. Essentially, the agreement reached in September protects SWAPA seniority rights, leaving AirTran pilots with only pay raises.
Even so, Southwest comes out the winner because it still gets what it went after in acquiring AirTran – access to Atlanta."



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlinepeanuts From Netherlands, joined Dec 2009, 1438 posts, RR: 4
Reply 2, posted (2 years 9 months 3 weeks 1 day 11 hours ago) and read 11775 times:

Basically: WN is a mature business. Lots of employees get great pay, mainly due to longevity.
Competition has caught on with many other LCC's in the market with lower wage costs. Now, most legacies have caught on as well and reduced costs dramatically through various ways.

As costs and competition increases, the company has to seek more growth to stay abreast.

Also: WN is riding its own success wave. WN's hard work and reputation has given it a fairly high price elasticity with its customers. That's huge. Some of its passengers are so committed to the airlines' reputation and what it stands for so they probably don't even price shop. They just assume it must be a good or normal fare. Granted, WN's "No Bag Fees" ad campaign helps to perpetuate that line of thinking. It's genius.

ATL/FL is a great move by WN but also a very necessary move. WN needs ATL more than ATL needs WN.

[Edited 2011-10-14 05:27:09]


Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently offlineenilria From Canada, joined Feb 2008, 7052 posts, RR: 13
Reply 3, posted (2 years 9 months 3 weeks 1 day 10 hours ago) and read 11635 times:

I think this is largely true. WN is not cheao, The days of the U.S. gov't needing to protect WN are over. I find it particularly interesting that WN says that if they keep AAI operating they will gain by retaining bag fees. What? Haven't they said repeatedly that bag fees are an overall negative on earnings??? That's why they don't have them...I thought???

User currently offlinedelta2ual From United States of America, joined Dec 2007, 618 posts, RR: 1
Reply 4, posted (2 years 9 months 3 weeks 1 day 10 hours ago) and read 11570 times:

Quoting enilria (Reply 3):
I find it particularly interesting that WN says that if they keep AAI operating they will gain by retaining bag fees.

Yes, that is a little hypocritical isn't it?



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlineaztrainer From United States of America, joined Oct 2011, 568 posts, RR: 1
Reply 5, posted (2 years 9 months 3 weeks 1 day 9 hours ago) and read 11535 times:

Quoting enilria (Reply 3):
I find it particularly interesting that WN says that if they keep AAI operating they will gain by retaining bag fees. What? Haven't they said repeatedly that bag fees are an overall negative on earnings?

Yes, but they can always keep the door open for addition of these fees. I also think that , we as a traveling public, have become desensitized by the added fees. Now it is just another thing that we pay for to travel. WN has things like Early Bird check in that adds $10 per segment that add to the bottom line that other airlines do not have.


User currently offlineseven3seven From United States of America, joined Apr 2005, 317 posts, RR: 23
Reply 6, posted (2 years 9 months 3 weeks 1 day 9 hours ago) and read 11420 times:

In my opinion the article was poorly written, lacking in actual facts, and written with a biased point of view.


My views are mine alone and are not that of any of my fellow employees, officers, or directors at my company
User currently offlinepar13del From Bahamas, joined Dec 2005, 7075 posts, RR: 8
Reply 7, posted (2 years 9 months 3 weeks 1 day 8 hours ago) and read 11291 times:

Quoting enilria (Reply 3):
Haven't they said repeatedly that bag fees are an overall negative on earnings??? That's why they don't have them...I thought???
Quoting delta2ual (Reply 4):
Yes, that is a little hypocritical isn't it?

Why, even though they now have a single owner they are still two seperate companies, the operating metrics are different. Work rules, staff compensation, productivity, fuel hedging, a/c, maintenance there are many others which when combined determine the financial performance of the company.
WN in its current form is able to be successful in the market without bag fees, FL is another story. Until everything at FL is on equal footing with WN the financial implications will be different. WN could place the FL staff on equal pay and benefits footing with the WN staff, does that mean that productivity and work rules are now the same, no, what makes bag fees difrerent is that they need permission from no one to implement.

WN has aleady announced that a number of FL existing fees and fare structure will go away as the merger progresses, somehow, no one is complaining that business class still exist on FL while WN has none, same difference, give it time.


User currently offlineTAXPILOT From United States of America, joined Sep 2006, 97 posts, RR: 1
Reply 8, posted (2 years 9 months 3 weeks 1 day 8 hours ago) and read 11119 times:

My wife and I will be happily boarding a WN 73 next week for another cross country flight (SMF MCO). This will make about twenty coast to coast flights over the last five years.

Yes, we are not always paying the lowest fare, but we are still getting the best value, all things considered.

As a bonus we changed the travel dates, got a reduced fair and paid no rebooking fees.

We already know that we will be traveling with the most competent, experienced, and friendly airline employees anywhere!

 


User currently offlinesccutler From United States of America, joined Jan 2000, 5491 posts, RR: 28
Reply 9, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 11050 times:

Quoting enilria (Reply 3):
The days of the U.S. gov't needing to protect WN are over.

??

Quoting delta2ual (Reply 4):
Quoting enilria (Reply 3):
I find it particularly interesting that WN says that if they keep AAI operating they will gain by retaining bag fees.

Yes, that is a little hypocritical isn't it?

Meh. If the Pilots' unions refuse to ratify the deal, it would be folly to try to cram them all together anyway (see, Exhibit A, US Airways). Sounds like a good business decision, if they cannot consolidate the carriers effectively, then run-out the weaker sister (so to speak), harvest that which is of value and shut down or sell off that which remains. I expect, however, that the integration will be ratified.

---

As for the whole fare talk, more of the same-same. SWA never contends to be "cheapest," but they never abuse, either. Compare unrestricted, non-forfeiture fares, and compare fares on similar-length segments with and without SWA, and the value they bring, becomes apparent. Business travelers rely upon SWA because (1) the airline won't cheat you; and (2) the airline is reliable.



...three miles from BRONS, clear for the ILS one five approach...
User currently offlineYuxi From United States of America, joined Jan 2008, 14 posts, RR: 0
Reply 10, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 11051 times:

Quoting TAXPILOT (Reply 8):
As a bonus we changed the travel dates, got a reduced fair and paid no rebooking fees.

The lack of change fees on WN alone has been the decisive factor for several trips I've taken, even if legacies look somewhat cheaper for the same route. It has saved me hundreds already.

No baggage fee is another bonus of course  



Yuxi
User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 11, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 11043 times:

Very interesting analysis....somewhat biased, but interesting. The fact that WN is not the 'cheapest', especially on advanced purchase fares in secondary markets, is nothing new...I have noticed that for fifteen years. The remark that WN's lack of 'change fees' are no longer relevant because consumers are more disciplined is laughable. Life happens....people get sick, personal crisis comes up, business meetings run late and clients cancel at the last minute.

The nugget of truth from the piece that I see is that WN's biggest strength today is its brand. When you look at markets where WN is more expensive than a legacy...you will see that the 'legacy' is often an express/connection carrier. I assume there is a significant demographic out there that will pay a premium to stay off of an RJ. The second brand strength is the extensive list of connecting city opportunities vs. finite hubs. Allot of savvy travelers will take a relatively stress free connect in BHM, BNA or STL vs. a 60 min connect in sprawling and congestion prone ATL,DFW or ORD.


User currently offlinedispatchguy From United States of America, joined Jan 2006, 1249 posts, RR: 2
Reply 12, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 10975 times:

Quoting ItalianFlyer (Reply 11):
The nugget of truth from the piece that I see is that WN's biggest strength today is its brand. When you look at markets where WN is more expensive than a legacy...you will see that the 'legacy' is often an express/connection carrier. I assume there is a significant demographic out there that will pay a premium to stay off of an RJ. The second brand strength is the extensive list of connecting city opportunities vs. finite hubs. Allot of savvy travelers will take a relatively stress free connect in BHM, BNA or STL vs. a 60 min connect in sprawling and congestion prone ATL,DFW or ORD.

Truer words havent been spoken.

if I am going to pay a full walkup fare, the last thing I want to get stuck on is a damned RJ! At least at SWA, the smallest aircraft will be a 737.

I just wish that SWA would invade MEM and remove the noose of the high airfares that everyone screws the MEM O & D traveler with...



Nobody screws you better than an airline job!
User currently offlineBC77008 From United States of America, joined Sep 2011, 296 posts, RR: 0
Reply 13, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 10853 times:

Quoting dispatchguy (Reply 12):
if I am going to pay a full walkup fare, the last thing I want to get stuck on is a damned RJ! At least at SWA, the smallest aircraft will be a 737.

Regional jets are fantastic, in my opinion. No they aren't the biggest, but if you're going to be sitting in coach on a 737 you might as well sit in coach on an RJ as the pitch and width of the seat are pretty much the exact same. With an RJ, like on an Embraer 145, you can always opt for the "A" side which gives you both a window and an aisle seat all at the same time! Or if it's another type of RJ, say the CRJ-700, you at least know with 100% certainty that you will never, ever, ever be in a middle seat. Boarding and deplaning also take significantly less time as well. The added bonus, all carry on baggage (aside from small personal items) must be gate checked, but it's returned to you in the jetway when deplaning. Now granted, a 737 is more comfortable if the flight load is not full and you happen to get a whole row to yourself. But in these days of capacity discipline, finding a 737 or any aircraft for that matter that isn't full or almost full is pretty rare.



"He waited his whole damn life to take that flight. And as the plane crashed down he thought 'Well isn't this nice...'"
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 14, posted (2 years 9 months 3 weeks 1 day 7 hours ago) and read 10781 times:

Quoting BC77008 (Reply 13):

So true. This whole mainline thing...idk. I will happily take a CR7 in coach over a full 738.



What gets measured gets done.
User currently offlinesplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 15, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10691 times:

Quoting FlyASAGuy2005 (Reply 14):
So true. This whole mainline thing...idk. I will happily take a CR7 in coach over a full 738.

And the service can often be better than mainline service.


User currently offlineodwyerpw From Mexico, joined Dec 2004, 843 posts, RR: 2
Reply 16, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10623 times:

SouthWest Airlanes waiving change fees when you show up within 2 hours of a missed flight is HUGE.

I have used it at least 4 times in the last 3 years. Life happens. Just last week I was unexpectedly held up at the US/Mexican border in Nogales AZ. Guess what? I missed my flight in Tucson that morning. Southwest got me rerouted and to my destination (Albany, NY) with no additional costs. I arrived in Albany only 90 mins later than my original flight plan! Again, no additional costs.

The counter agent was very understanding and in no way tried to shame me for being 'undisciplined'.

On one occasion, I was so exhausted from travel, that I fell asleep in a chair at LAS (sorry but PanMexicoPanUSA travel is exhausting). Never heard the flight being called. Never heard my name being called. I woke up 30 minutes later. I approached the Gate agent. They were very understanding and rerouted me with no addional costs.

I know my flights from Tucson AZ to Albany NY are more expensive now than they were 5 years ago for sure. However, no Cheched Bag Fees, No Change Fees and small things like allowing me to step off a Tag Flight in New Orleans so that I can grab a Po´Boy in the terminal enhance the customer service and I'm willing to pay for it.



Quiero una vida simple en Mexico. Nada mas.
User currently offlinemcdu From United States of America, joined Apr 2005, 1448 posts, RR: 17
Reply 17, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10588 times:

Quoting TAXPILOT (Reply 8):
We already know that we will be traveling with the most competent, experienced, and friendly airline employees anywhere!

And by what method are you determining this fact?


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3195 posts, RR: 13
Reply 18, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10572 times:

Quoting mcdu (Reply 17):
And by what method are you determining this fact?

The "friendly" part is easy. You need only look at the statistics for complaints. WN was #1 in terms of fewest complaints, and UA was second to last:

http://travel.usatoday.com/flights/s...airline-service-in-2010/45741138/1

[Edited 2011-10-14 10:23:18]


A340-500: 4 engines 4 long haul. 777-200LR: 2 engines 4 longer haul
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2170 posts, RR: 15
Reply 19, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10525 times:

Quoting ItalianFlyer (Reply 11):
The remark that WN's lack of 'change fees' are no longer relevant because consumers are more disciplined is laughable. Life happens....people get sick, personal crisis comes up, business meetings run late and clients cancel at the last minute.

HAHA I am glad somebody agrees with me on this point. I definitely raised my eyebrows when I read this line. Definitely a huge stretch.

[quote BC77008,reply=13]Regional jets are fantastic, in my opinion. No they aren't the biggest, but if you're going to be sitting in coach on a 737 you might as well sit in coach on an RJ as the pitch and width of the seat are pretty much the exact same. With an RJ, like on an Embraer 145, you can always opt for the "A" side which gives you both a window and an aisle seat all at the same time! Or if it's another type of RJ, say the CRJ-700, you at least know with 100% certainty that you will never, ever, ever be in a middle seat. Boarding and deplaning also take significantly less time as well. The added bonus, all carry on baggage (aside from small personal items) must be gate checked, but it's returned to you in the jetway when deplaning. Now granted, a 737 is more comfortable if the flight load is not full and you happen to get a whole row to yourself. But in these days of capacity discipline, finding a 737 or any aircraft for that matter that isn't full or almost full is pretty rare.[/quote]

Not sure what RJ's you have flown on, but in my experience with them, they have all been borderline disastrous.

The most notorious was flying on a Colgan Air Q-400. We were flying DALIAH. There were no explanations for the one-hour delay, even though the aircraft was parked at the gate the entire time. The 2 x 2 seats were cramped and it would have been miserable on a 1.5 hr+ flight. We sat there in the Texas heat without AC. We spent 10 minutes on the ground due to a seat mix-up, only to find that the airline had let a man onboard who was on a later flight. Took them awhile to figure that one out.

Once we landed in IAH, the gate-checked bags took a good 10-15 mins longer than they should have to be delivered to everyone standing in the jetway. I missed my connection, as did many others on the flight.

Plenty of other similar experiences I have had on regional jets have made me try and avoid them at all possible cost.



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlineSkedGuy From United States of America, joined Jul 2004, 135 posts, RR: 3
Reply 20, posted (2 years 9 months 3 weeks 1 day 6 hours ago) and read 10509 times:
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Quoting seven3seven (Reply 6):
n my opinion the article was poorly written, lacking in actual facts, and written with a biased point of view.

Lacking hard facts? Perhaps. However, based on my own anecdotal experience, I find that many of the author's points speak to a general "unsettled-ness" -- for lack of a more succinct term -- that I perceive to be permeating through the corridors of the DAL HDQ. That's not to say that WN is moving in the wrong direction given its position in the industry's new landscape, but I think the authors are [correctly] interrupting the aggregate of public data and communications coming out of Dallas.


User currently offlinetype-rated From United States of America, joined Sep 1999, 4963 posts, RR: 19
Reply 21, posted (2 years 9 months 3 weeks 1 day 5 hours ago) and read 10453 times:

While I have seen for myself that WN fares are not always the cheapest, but there is a significant part of the public that perceives WN as being the cheapest. So much in fact they don't look anywhere else. I cannot tell you how many times I have asked someone what airline they chose for their travel and the response is "Southwest, they are always the cheapest."


Fly North Central Airlines..The route of the Northliners!
User currently onlinechrisair From United States of America, joined Sep 2000, 2072 posts, RR: 3
Reply 22, posted (2 years 9 months 3 weeks 1 day 5 hours ago) and read 10453 times:

Quoting odwyerpw (Reply 16):
The counter agent was very understanding and in no way tried to shame me for being 'undisciplined'.

That's because the Tucson folks are some of the best in the system. I doubt any other city would give you grief, but the TUS folks are some of the best around.


User currently offlineskyguyB727 From , joined Dec 1969, posts, RR:
Reply 23, posted (2 years 9 months 3 weeks 1 day 5 hours ago) and read 10412 times:

Quoting enilria (Reply 3):
I find it particularly interesting that WN says that if they keep AAI operating they will gain by retaining bag fees.

With WN making a statement like that, they lose credibility. Their ads slam airlines that charge bag fees. FL charges bag fees. FL is a wholly owned subsidiary of WN. Therefore, WN is slamming itself. They really painted themselves into a corner with that whole bag fee ad campaign.


User currently offlinecongaboy From United States of America, joined Jan 2006, 352 posts, RR: 3
Reply 24, posted (2 years 9 months 3 weeks 1 day 5 hours ago) and read 10561 times:

Quoting seven3seven (Reply 6):
In my opinion the article was poorly written, lacking in actual facts, and written with a biased point of view.

Agree with this...WN evolves, it doesnt stay still from the company it was say even 10 years ago. They make the assertion that WN is not the lowest, and cite some non-specific examples. What if WN, after reaching parity on airfares, are still able to fill the flights anyway? The point can be made that it doesnt really matter...that WN has evolved into the "Apple" of the airline industry, with their brand, cool factor, etc....beyond the commodity position. I am amazed that they still operate only 737's at this stage in their history...one of the many things that, IMO, gain them the cool factor; that is, they stay true to their business model and philosophy despite the growth. They firmly believe in what they are doing and who they were/are/and will become.



"Joey, you like movies about gladiators?"
25 PHLBOS : If DL makes good on pulling down its MEM hub AND WN transforms FL's ATL full-blown hub to a WN point-to-point connection station; you might get your
26 727LOVER : My peeve is that Jay Leno continuously picks on them, night after nught it seems. Mostly about legroom/ seat size. Has he ever flown NK?
27 apodino : Say what you want to about this article, but one key sentence in the Article struck out at me. I find it very interesting that USAirways is the highes
28 MSPNWA : For me, WN commands a fare premium over the legacies. I'll pay more for WN since I believe they offer a superior product inside and outside of the air
29 gators312 : It's very telling to me to see all the legacy "fans" or related parties, employees, etc. who have nothing positive to say re: WN. I am an industry out
30 seven3seven : And how often to you walk the corridors of HDQ? And who do you work for? I'll laugh if you say CAPA
31 ikramerica : So, their business model relies on people being stupid? Well, there will always be stupid people, but with the internet age, more and more people are
32 SkedGuy : No, I'm not CAPA. I'll private message you shortly.
33 rdh3e : That one sentence is what stuck out for me too. Because frankly, investors could give a rats @ss about yields. Yield has far less to do with profitab
34 FlyASAGuy2005 : And that couldn't have happened on a mainline jet?? What is your point exactly other than the cramped feel of the cabin because everything else you d
35 Cubsrule : . . . and, at least if you buy business select, you get a pretty good seat. I don't see any reason that WN wouldn't have 25-30 flights at MEM in 5 ye
36 HPRamper : There's no real reason they already aren't there, either. LIT isn't enough of a reason.
37 Cubsrule : It's not that big and they have had bigger fish to fry.
38 EA CO AS : Other airlines have the unwritten "flat tire rule" as well. Thing is, you actually have to SHOW UP so they know you were making a concerted effort to
39 Post contains images chrisair : Well, you do have to show up on WN as well.
40 IrishAyes : Because you plainly can tell the difference when the crew running the show are contract employees and not employed by the actual legacy airline (in t
41 ridgid727 : It's interesting that so many other airline personel run right to WN to buy a ticket when their own carrier bumps them and they have to get to work.
42 ASFlyer : I don't have a dog in this fight. I think Southwest is a fine airline, I also think some of the regionals do a great job. That said, people slip onto
43 DesertAir : I fly to Sacramento from San Diego monthly. WN has about 10-12 nonstops a day. To fly UA or AA I have to fly to LAX and connect to one of four flights
44 enilria : It's even more than that. It's an admission they could make more money with bag fees. That bolsters the "rumor" (I'm pretty sure it is a fact) that t
45 Cubsrule : Please provide examples of times when WN has been given slots by the government to the detriment of a legacy carrier. Needless to say, WN has never b
46 type-rated : C'mon now, you are smarter than this.... Seriously, a lot of people are probably more lazy than stupid trying to find the cheapest fare. If they thin
47 TSS : A Q-400 is not technically a "regional jet", but for the purpose of this discussion they're the same. Absent a specific explanation for the delay, I'
48 JoeCanuck : Lots of people will also pay a bit more for a product they know and like. Every successful brand will have a large percentage of loyal customers who
49 DeltaMD90 : I'm not 100% sure, but UA's EWR slots, and pre-WN/FL merger, WN was gonna get some in the DL/US swap. I don't know the details enough but I think tha
50 par13del : It depends on your audience, WN considers it a negative to their pax and have launched a huge marketing campaign about it, other airlines consider it
51 ThirtyEcho : I never price shop. If WN is going my way, that is where I buy my ticket. I've been doing that since the 1970s.
52 EA CO AS : This is precisely what I've been saying for quite awhile now, as it's what AS discovered when they held off on implementing bag fees; while they stil
53 slcdeltarumd11 : In all honesty no it hasn't lost its luster at all. Southwest is larger than ever and flying high. WN has just changed but change is necessary to rema
54 delta2ual : That is a great product. I've used it and it is definitely worth the 10 bucks. Not to take anything away from WN-they are a great airline with great
55 Cubsrule : Nope. That was a market transaction. There was no government involvement (other than approval) Nope. That transaction was actually strctured in a way
56 type-rated : Exactly!
57 swatpamike : As a employee of Southwest I would like to thank you for flying us and hope to see you again on many many flights. Enjoy your flight. Cheers Mike
58 Post contains images Revelation : Baloney. Today I'm flying JetBlue and being very careful to fit everything into one bag. I looked at the $100 extra ($50 each way) as an unreasonable
59 Western727 : I switched to WN 2 years ago after flying mostly with NW (then DL) as a Gold for years. Why did I switch? - No bag fees (when I travel for work, I lug
60 777STL : I don't fly WN and here's why.... - baggage fees - who cares, I'm traveling on company dime. Most of the time, I'm not gone long enough to have to che
61 Western727 : More power to you. I recognize that the "WN question" varies by individual and home/destination airports. I live in AUS where WN has nonstops to many
62 Cubsrule : Anyone who forgoes status on some other airline to fly WN for business would be lying (or irrational) if they told you that they don't miss the speci
63 WNCrew : ...and that's just NOT something WN offers. Will they? Maybe, but they're not going to coddle any ONE pax more than the next. It's fairly egalitarian
64 gators312 : So what you are saying is that WN really had no consumer luster with you to begin with. The OP discussed WN losing its luster with customers, yet the
65 XT6Wagon : But WN gets so many customers for the simple reason that people DO want to miss the other airlines "special treatment". Things like changing your ass
66 JoeCanuck : Leno's 'comedy' is about 2 decades late at the best of times. He'll soon have to give up his Braniff and Pan Am jokes. The bottom line is; lots of pe
67 Post contains images DeltaMD90 : When you pay hundreds more, I think you can deserve some special treatment (not being rude to anyone, of course.) I think it's something like 20% of
68 frmrCapCadet : What struck me the first time I flew WN was that it was kind of third class travel, but done in a first class way. I was impressed. Unlike other airli
69 slcdeltarumd11 : I totally agree. What most people on here forget is that most people are not like US. They are not elites or care about brand or loyalty they have to
70 delta2ual : As I said earlier, when I flew them home from Florida (to MDW) we were on-time, and I had my bag. That's as good as it gets for me. I can't fault WN
71 EWRandMDW : This past week I flew WN on a business trip from MDW to SFO and back. Both flights made a stop, in PHX going to SFO and in SAN returning. I didn't min
72 LHCVG : Isn't that pretty much what United offers with the Premier Line? Or were you referring specifically to check-in, not boarding?
73 txjim : I keep seeing this but have never read any proof to back up the statement. If someone has to go to the internet to buy a WN ticket then it's just as
74 blueflyer : The 2011 Business Travel News airline survey is out and Southwest is dead last. To be sure, it never did very well because its business model makes it
75 D L X : For the longest time, this was because WN didn't want slots at any airport that had them. I can't find the cite right now (though it is in some posts
76 Post contains images 777STL : Perhaps. But if I'm flying 50k+ miles/year and driving a few hundred grand in revenue to your company each year, I don't want to be treated like the
77 HPRamper : I thought the only access WN had to DCA was through ATA before they folded.
78 D L X : That might be the case. Am I correct to assume that they currently own 0 slots (except the FL slots?)
79 HPRamper : Correct, none outside FL. Lack of DCA slots was one of their main complaints about the US/DL slot swap and apparently that is now a moot point as the
80 Cubsrule : With no change fees on all fares and comparatively cheap full fare tickets, I don't understand how WN does poorly on value in an objective survey of
81 777STL : Probably because that doesn't matter to most business travelers as they're not footing the bill.
82 Cubsrule : No, but in many cases, we hear about it from those who are.
83 delta2ual : It doesn't. I think they surveyed people who arrange travel at various corporations. Business travelers themselves usually give WN fairly high marks
84 Western727 : You're definitely right. I switched when bag fees started cropping up and felt the idea was silly for checked bags I've always felt should be built i
85 freakyrat : "Some interesting points from above article for those who don't feel like reading it: "There are an increasing number of stories commenting on how Sou
86 freakyrat : I just checked the DAL-MDW fare for the weekend of Nov 13th it is $521.00 with taxes as SWA is sold out of the cheapest fare going to MDW on Friday as
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