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Woman Is Stuck At SFO For 8 Days  
User currently offlineArcrftlvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17340 times:

I hope this doesn't come across as insensitive, but I don't really feel bad for this woman. If you can't afford to fly, take the bus or the train.

Flying is a privilege, not a right...

http://news.yahoo.com/blogs/lookout/...ort-eight-days-lack-140019317.html

I'm sure some attorney somewhere will try and sue US Airways...

114 replies: All unread, showing first 25:
 
User currently offlinereadytotaxi From United Kingdom, joined Dec 2006, 3261 posts, RR: 2
Reply 1, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17252 times:

Quoting Arcrftlvr (Thread starter):

I'm sure some attorney somewhere will try and sue US Airways...


Its the American way. 

Oh and Happy Fifth Birthday on A.net.   



you don't get a second chance to make a first impression!
User currently offlineSplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 2, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17212 times:

As a former CSR I would NEVER humiliate a person like that US employee did. I have encountered this before and it was dealt with dignity and respect of the passenger.

Quoting Arcrftlvr (Thread starter):
Flying is a privilege, not a right...


Correct. But there was no reason US Airways couldn't have offered her a plastic sack to maybe carry on some items, and throw away the bag. If that were indeed a violation of security regs (throwing stuff away) I personally would have contacted a TSA agent or airport LEO for clarification and to where I could dump the remaining items.

This story really gets in under my skin...Its about the passenger and representing your airline to best of your ability. I realize there are a few passengers that are rude, but judging by the woman, she was not. Thinking outside the box in this circumstance goes a long way. I'd also be willing to bet she won't fly US again.

Mike


User currently offlineArcrftlvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 3, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17188 times:

Quoting readytotaxi (Reply 1):
Oh and Happy Fifth Birthday on A.net.

Thanks!!!


User currently offlineArcrftlvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 4, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17172 times:

Quoting Splitterz (Reply 2):
But there was no reason US Airways couldn't have offered her a plastic sack to maybe carry on some items, and throw away the bag.

We don't know that they didn't. It unfair to speculate that they didn't do everything they could to help this person out.

Now, that's not to say that they CSR couldn't have waived the fee. It seems like the right thing to do. But US Airways is in no way obligated to do so. From a publicity standpoint, it would've been the right move, in hindsight.

Quoting Splitterz (Reply 2):
but judging by the woman, she was not.

Based on what? Again, you can't assume anything....


User currently offlineGBan From , joined Dec 1969, posts, RR:
Reply 5, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17146 times:

Quoting Arcrftlvr (Thread starter):
I hope this doesn't come across as insensitive, but I don't really feel bad for this woman. If you can't afford to fly, take the bus or the train.

Don't know how much she paid for her ticket, but that's not necessarily cheaper...


User currently offlinetype-rated From United States of America, joined exactly 15 years ago today! , 5035 posts, RR: 19
Reply 6, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17071 times:

Why didn't she just take the bus or train in the first place? It would have been cheaper.

But she didn't know about / expect the bag fee. These days there has been so much publicity about bag fees, she really should have known. Do they have traveler's aid anymore in airports? They could have helped her out too.



Fly North Central Airlines..The route of the Northliners!
User currently offlinebluewhale18210 From United States of America, joined Aug 2006, 237 posts, RR: 0
Reply 7, posted (2 years 10 months 2 weeks 6 days 5 hours ago) and read 17031 times:

Quoting Arcrftlvr (Thread starter):
I hope this doesn't come across as insensitive, but I don't really feel bad for this woman. If you can't afford to fly, take the bus or the train.

  
Grayhound is probably cheaper.

Of course as a former CSR I would have either waived the fee (if I was empowered to do so) or found someone who can. However I am willing to bet (speculate) that as soon as the woman heard about the fee she's all like "That's not fair!! I didn't read that when I booked...etc etc." Then promptly lost her cool. That is the point where I would be on the defensive and all hopes of waiving the fee went out the door.
Be nice to the CSR no matter what you encounter. Blowing a gasket doesn't help anybody.

Of course that might not be what happened and the US agent might just be a real jerk, but I doubt it.



JPS on A300-600RF A319/320 B737-400/800 B757-200F B767-300F CRJ-200/900. Looking to add more.
User currently offlineb727fa From United States of America, joined Jun 2011, 764 posts, RR: 0
Reply 8, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16965 times:

What did she eat for 8 days? Where was she going to go when she got to ID? Where did she leave in the bay area when she went TO the airport? Something isn't adding up.


My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 9, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16946 times:

If she was not allowed to abandon one bag...then the argument that the bag fees are "optional" starts to become a little shaky, does it not? Clearly she had the option to only bring one (or none) in the first place, but that sort of changed when she arrived at the terminal.

Quoting Arcrftlvr (Reply 4):
Now, that's not to say that they CSR couldn't have waived the fee. It seems like the right thing to do. But US Airways is in no way obligated to do so. From a publicity standpoint, it would've been the right move, in hindsight.

Well probably, but isn't there a logical middle ground here... Couldn't they have billed her later? Or charged it to the card used to buy the ticket? Perhaps in this case there could be an arrangement to simply transport the bags but not allow them to be claimed until the fee is paid? (They could even tack on an extra 50 for a bill-me-later or bag-layaway option.)

Yeah, I know, she was stupid... she knows that too at this point I'm sure. I'm not saying they should just waive her fee or anything of that sort, just that there are multiple options that would still leave her liable for the fee but not cause her to be stranded.


User currently offlinelhr380 From , joined Dec 1969, posts, RR:
Reply 10, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16902 times:

Quoting RamblinMan (Reply 9):
Couldn't they have billed her later?

No, all flight payments are made up front, seating charges, baggage charges etc.


User currently offlinecomair25 From United States of America, joined Sep 2006, 216 posts, RR: 0
Reply 11, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16887 times:

I'm not even sure what to feel for this lady. On one hand I feel it is the travelers responsibility to know what she is getting into when flying (fees, etc) and to have enough money to cover expenses. On the other hand I feel bad that she had to stay in the airport for 8 days, but I do not think US owes her any type of refund. The Terms and Conditions are there for you to read if you have any questions. They are there for a reason.

User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 12, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16811 times:

Quoting lhr380 (Reply 10):
No, all flight payments are made up front, seating charges, baggage charges etc.

Please read the rest of the post before commenting. I'm well aware of what the stated rules are, thank you.
And besides, not 100% true. It is indeed rare for an airline to bill someone after the fact but there are cases where it can happen.
Quoting comair25 (Reply 11):
I'm not even sure what to feel for this lady.

I know, right? And that's what I was getting at...she got herself into this for sure. However, she was left with absolutely no option for resolution which seems a harsh penalty for not reading the "fine print."

[Edited 2011-11-03 10:26:22]

User currently offlineCPHFF From Sweden, joined Aug 2011, 143 posts, RR: 0
Reply 13, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16802 times:

It's 2011, not the 1970's.


Detroit is bankrupt. Don't forget to thank UAW folks!
User currently offlineArcrftlvr From United States of America, joined Nov 2006, 826 posts, RR: 0
Reply 14, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16774 times:

Quoting RamblinMan (Reply 9):
Perhaps in this case there could be an arrangement to simply transport the bags but not allow them to be claimed until the fee is paid? (They could even tack on an extra 50 for a bill-me-later or bag-layaway option.)

But the airport level employees can't be making up P&P on the fly....


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 15, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16720 times:

Quoting Arcrftlvr (Reply 14):
But the airport level employees can't be making up P&P on the fly....

Nor should they. Why is there not a procedure in place for this sort of thing? It can't be the only time it's happened...in fact another user said he has encountered this as a CSR.

PS... "It's 2011, not the 1970s." Bag fees for first and second bags are less than a decade old (on US legacies). There are plenty of people who haven't flown in the last 10 years and might not know they have to pay for it these days.

[Edited 2011-11-03 10:32:34]

User currently offlinerdh3e From United States of America, joined Mar 2011, 1675 posts, RR: 3
Reply 16, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16642 times:

So this happened in April, why is this just coming up now?

User currently offlineDLX737200 From United States of America, joined May 2001, 1911 posts, RR: 19
Reply 17, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16572 times:

This may come off rude but....

I have NO sympathy for this woman. First off, how long have bag fees been around? Years now! With as much publicity the airline fees have gotten since their inception, you'd have to be living under a rock not to notice!

Secondly, I'm sure between Orbitz and UsAirway's website, the bag fees were shown to her at some point. Whether she chose to read them or not is another story.

Thirdly, she didn't have the $60 but she had plenty of money to "treat herself to dinner the first night," according to the news story. Not to mention, enough money to eat the other 7 days.

Ignorance of the law doesn't hold up in court and neither should ignorance of company policies and fees. In this day and age of cell phones, credit cards, and instant communication, her case is VERY rare and is not the fault of UsAirways or any airline. This story could have been any of the carriers, except Southwest, and people would still bash the airline involved even though it would not be any of the carrier's fault.

Airlines are not a charity, they are businesses. To quote a good friend and former coworker for a major airline, "You don't go to Walmart expecting free services or goods, why would are airlines be any different?"


User currently offlinebohica From United States of America, joined Feb 2004, 2701 posts, RR: 0
Reply 18, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16547 times:

According to the article the incident happened in April. It is now November. Why is it suddenly becoming an issue now? It must be a slow news day.

User currently offlineYflyer From United States of America, joined Feb 2007, 1030 posts, RR: 1
Reply 19, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16505 times:

Quoting b727fa (Reply 8):
What did she eat for 8 days? Where was she going to go when she got to ID? Where did she leave in the bay area when she went TO the airport? Something isn't adding up.

When she got hungry enough, she probably spent some of that $30 on some burgers from the McD's dollar menu or something. Or maybe she had some food in her bags. Though the article isn't clear, I'm guessing she had some friends or family in Idaho who were going to help her once she got there. Since it sounds like she was planning to stay in Idaho permanently, she'd likely already moved out of whereever she was staying in the Bay Area. Or since she was obviously in a really bad financial situation it's quite possible she'd been evicted from where she had been staying and had no home to go back to.


User currently offlinepylon101 From Russia, joined Feb 2008, 1559 posts, RR: 0
Reply 20, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16467 times:

That's tough.
Many of us are striken by the crisis. To more or less degree.
If the woman was going to start a new life in Idaho and had just $30.00 in her wallet...
In my view, U.S. Airways staff was able to settle this.
Though i used to spend a lot of time in the U.S. and love the country, I still can't imagine that to happen anywhere else...


User currently offlineRamblinMan From United States of America, joined Oct 2010, 1138 posts, RR: 1
Reply 21, posted (2 years 10 months 2 weeks 6 days 4 hours ago) and read 16434 times:

Quoting DLX737200 (Reply 17):
This may come off rude

It does. You can acknowledge the truth- that it was her fault- while still feeling sympathetic that she had to endure such an ordeal. It's the same thing as how I routinely purchase cheap bank-owned real estate for personal profit...only possible because other people borrowed money they couldn't repay, got foreclosed, and that's totally their fault. Doesn't change the fact I feel sorry for those people.

Quoting DLX737200 (Reply 17):
Thirdly, she didn't have the $60 but she had plenty of money to "treat herself to dinner the first night," according to the news story. Not to mention, enough money to eat the other 7 days.

It said she had thirty bucks, that's enough for a few meals (even in an airport.) You don't know if she had anything to eat for the other 7 days.

Quoting DLX737200 (Reply 17):
Ignorance of the law doesn't hold up in court and neither should ignorance of company policies and fees.

Ok...if we're going to compare this to law, then she spent 8 days in debtor's prison and only got out because other people were nice enough to pay for her...and the airline was nice enough not to charge her $1000 for a new ticket.


User currently offlinejreuschl From United States of America, joined Jul 2009, 547 posts, RR: 0
Reply 22, posted (2 years 10 months 2 weeks 6 days 3 hours ago) and read 16367 times:

Question I would ask is what was she planning on doing when she got to Idaho? Apparently she didn't have a credit card to put the bag fee on, I don't know if all landlords do, but my last apartment they did a credit check.

Also, unless US would have refused to take a credit card # over the phone, she must not have very good "friends" if they didn't help her out. If a friend called me saying I forgot my credit card at home and I need to pay for my bags, I'd help them out.


User currently offlinepylon101 From Russia, joined Feb 2008, 1559 posts, RR: 0
Reply 23, posted (2 years 10 months 2 weeks 6 days 3 hours ago) and read 16324 times:

Somehow it reminds me of the Occupy The Wall Street movement.
Airlines' agents used to be so nice to make upgrades for revenue pax.
They could be as much nice to poor people. At least sometimes.

We are not talking about legal aspects here.
It's about corporate ethic and ethics in general.


User currently offlineSplitterz From United States of America, joined Apr 2011, 204 posts, RR: 0
Reply 24, posted (2 years 10 months 2 weeks 6 days 3 hours ago) and read 16323 times:

Quoting jreuschl (Reply 22):
Also, unless US would have refused to take a credit card # over the phone, she must not have very good "friends" if they didn't help her out. If a friend called me saying I forgot my credit card at home and I need to pay for my bags, I'd help them out.

That has alot to do with credit card fraud. I wouldn't have done it either.


25 akelley728 : The issue here is that Orbitz (and other sites) did not tell people up front that there would be fees. "She booked a ticket from San Francisco to the
26 ikramerica : Oh please. It would happen in France, Germany, Italy, Japan, you name it. In France "there's nothing we can do" is the motto, and in Japan (Tokyo at
27 Post contains images tjwgrr : "She awoke to more bad news: U.S. Airlines explained that, since she couldn't pay a change fee, she'd have to book a new flight from scratch. That wou
28 rdh3e : A supervisor could do it, but many times a CSR could be put to the screws for waiving a bag fee for the "wrong" reasons.
29 FLY2LIM : My first reaction when I read this article on yahoo is that it's scary how entitled people are feeling in the United States. I'm a high school teache
30 ikramerica : Of course, but someone there might have helped. Now, how well did the woman explain herself? "I'm broke and moving to Idaho for a new life. Can you h
31 milesrich : To the all the people who have posted they have no sympathy for this women, I will refrain from saying anything for fear of being scolded by the moder
32 pylon101 : You are right that such attitude could be found almost everywhere - but in respect of aliens or tourists. Here we are talking about aspects of ethics
33 FLY2LIM : Your statement is very judgmental as well, but it doesn't matter. I don't have sympathy for those who are not responsible enough for their own lives.
34 RamblinMan : Don't think he was necessarily addressing you. Did you read the whole thread?
35 GentFromAlaska : Interesting that Orbitz wasn't able to help her, had she called them. Obviously she wasn't aware of WN luggage and change fee policies when she purcha
36 CoachClass : I got stuck in Luxembourg in 1969 and spent a night on a bench at the airport coming back from college in Germany. Travel agency messed up and I misse
37 DeltaMD90 : I don't feel sorry for her. There are many things wrong with this story, and it is a bit shady. How did she survive 8 days with $30 of cash? Why do p
38 richierich : Very well said. It's not that we don't have compassion or sympathy for this woman but there does come a point where her problem has become everybody
39 bluewhale18210 : I have got into more than one jams in my life, but I have yet failed to get help with a VERY humble attitude and a polite request. I doubt this is wh
40 bennett123 : What is unclear is what she was going to do when she arrived in Idaho with $30 in cash and no cards. Not sure who/what she was going to live on, or in
41 type-rated : Are we sure she didn't buy her ticket through Priceline.com? When dealing with CSR's it is always nice to try to maintain a smile as best you can. Wh
42 bennett123 : I am puzzled by the limited amount that she says about what happened when she got to the airport. If the CSR had been rude or aggressive then, IMO, th
43 Arcrftlvr : It states in the article that she purchased the ticket through Orbitz.com. So, we can only go off the information that we're provided.
44 OA260 : Sad to think that someone is down to their last $30 ! Im the same I would have given her the $30 . Shame there were not people like us at the check i
45 bennett123 : How does the cost of a flight compare to a Greyhound Bus between these 2 points.
46 art : The consumer paid what she thought was the full cost of the journey. The consumer was not fully informed of the cost of the journey. "She had nothing
47 GentFromAlaska : Speculation, possibly a hostile designed for travelers or convent or something along those lines. It not all that unique for people to arrive at plac
48 n92r03 : That is what she should have researched on whoever's computer she use to book her ticket on orbits.
49 steex : I'm sure we don't have all the information - it's hard to even wrap your mind around the idea of a baggage fee escalating to this level. Regardless, o
50 futureualpilot : Why is that the airlines' problem? Their policies are available to anyone curious to find out, well in advance of when you travel. Even prior to purc
51 bennett123 : "Weissinger offered to pay the fee when she arrived in Idaho, but the agent declined." If she did not have $60, how was she going to pay it when in Id
52 Arcrftlvr : I could be wrong, but I think "Art": meant US Airways. Not all U.S. airlines...just my interpretation of his post...
53 art : Correct. I cited the name of the carrier mistakenly used in the article: "She awoke to more bad news: U.S. Airlines explained ..."
54 Post contains images Confuscius : Maybe she only flew Southwest before...
55 m11stephen : I'm a CSR and if I waive bag fees for no valid reason (a passenger not having the money is not a valid reason) I will either get written up, have the
56 Post contains images flybyguy : Not surprised none of you have sympathy for the woman in the story. Topics like this almost always raise the ire of people trolling this website. IF a
57 RamblinMan : Wish all CSRs were like you. And shame on your employer for not allowing you any discretion at all in such matters. I'm sure you'd be professional en
58 Post contains images jamake1 : I am with you. A certain compassion is clearly lacking on the part of US Airways and on the part of some A-Net posters in this situation. Not everyon
59 LTC8K6 : If you never help anyone whose mistake was "their own fault", then you will probably help very few people in your life...
60 DeltaMD90 : I'm still wondering how she spent 8 days in an airport with $30... $30 will buy you what, 2 days of food?
61 StuckInCA : Thank you for being a reasonable human being.
62 genybustrvlr : This lady was looking for her 15 minutes & some public sympathy - probably in hopes of a handout. What was she going to do in Idaho when she lande
63 LTC8K6 : People probably bought her food. More people will probably do that than would offer to pay her fees. If you buy her food, you don't wonder what she d
64 DeltaMD90 : Hmm odd. In a line full of people behind her, I'm surprised she wasn't able to get $30 out of them. People are generally nice, and I (even being a br
65 milesrich : You're profile says you are between 16 and 20 years old. You live in DEN, and you are a CSR, If you are a CSR, you haven't been on the job that long,
66 wn700driver : Oy, not this crap again. If you paid for transportation, and aren't breaking the law or violating security regs, they are obligated to get you to you
67 m11stephen : What am I suppose to say, "Oh mam, I'm sooo sorry that we charge for bags. That is totally unfair and I wish I could do something!" I've been here fo
68 Post contains images chrisair : Not having a credit card won't tank your credit. A couple friends don't have credit cards and they're able to rent apartments just fine (and one has
69 Post contains images LordMontenegro : This story bothers me, but for the opposite reason. I understand the polarity of opinions on this matter, and while I have some initial sympathy for t
70 enzedder : all it comes down to is ignorance is no excuse. you mite be lucky if someone helps you out or someone makes an exception for you. but you cannot expec
71 pylon101 : Being broken doesn't make people ready to accept help/ assitance from people. Somewtimes it is very hard to cross the line. That's exactly where corpo
72 bennett123 : Assuming that she had arrived in Idaho with $30, no home and no job. What would she have done then. How much would food/accomodation etc cost before s
73 26point2 : Quoting type-rated (Reply 6): Why didn't she just take the bus or train in the first place? It would have been cheaper. The only Idaho city US serves
74 Post contains images ozark1 : This is pretty doggone laughable. Just ANOTHER great sensationalized story for the slimy media to sink their trailer-trash-mentality in to. I have NO
75 GentFromAlaska : Although I've originated or terminated at SFO on a handful of occasions on business trips, not being overly familiar with the area I know in SEA ther
76 contrails15 : She calls up "friends" in the area to get some money for the fee and couldn't come up with an extra $30????
77 Highflier92660 : This story is so fascinating on so many levels. The media has presented her travel misadventure as a "sad sign of our times" to solicit as much sympat
78 PA110 : As a Bay Area resident, I believe I can offer a possible explanation as to why this is only appearing now. 1) If Michael Finney is involved, this stor
79 richierich : There is something inherently wrong with this logic. If US makes an exception for this lady just because she claims to have no money, then that doesn
80 USAirALB : What I don't understand is that I fly US all the time, and everytime I do, the gate agent usually offers to check bags "free of charge". She probably
81 richierich : I don't know what US you have been flying but I have seen it and had the bag charges applied to me on several occasions. I've probably flown US domes
82 frmrCapCadet : Airlines store bags all of the time - when they lose them! And even then the legacies did not want to refund baggage fees after the loss or delay. Sur
83 something : The lady sounds like a hobo and the story seems flawed. However, we don't know why she got into the situation she was in, what the circumstances of he
84 RWA380 : This reminds me of a recent story here in Portland, where a woman left her abusive husband or boyfriend, scrounged enough money together to buy 2 o/w
85 bluewhale18210 : Exactly my thought. That marks you as a good CSR. Right there. Stand on that counter line for a week, then go back and revisit the statement. You wil
86 Post contains images jayspilot : Here is the question I have... If the person was flat broke why the heck did she buy a one way ticket to fly when a Greyhound bus ticket is 100 less.
87 m11stephen : This reminds me of something that happened about six months ago. I had a pax who was flat out broke, used the last dime she had to buy a plane ticket
88 Arcrftlvr : Oh really? So when my bag doesn't arrive with my flight, do I get my money back? I didn't get the service I paid for? And, this is only compounded by
89 m11stephen : You are eligible for a refund if your bags don't arrive on the same flight as you. Starting soon UA will automatically refund your money (provided yo
90 HPRamper : Just not enough information here to make any sort of judgement call. Plain and simple. Too many question marks. To those claiming the woman should be
91 Arcrftlvr : This is the first I've heard of that. This has happened to me twice on AA and once on UA. All I got was a too bad so sad. On the other hand, Southwes
92 mham001 : Reminds me of the time I went to Guadalajara thinking I was going to use my ticket fly home, only to find out there was an airport departing fee (only
93 pylon101 : And you apparently are, Stephen. Thanks for making my day brighter!
94 Post contains images slcdeltarumd11 : This forum shows how totally out of touch most people on here are. They can't stop thinking as airline fanatics who read about aviation and fly consta
95 Post contains links BMIFlyer : A response to this story has just appeared on the US Facebook page..... US Airways Some of you have seen stories about our customer who couldn’t pay
96 HPRamper : Except she didn't book her ticket on the US Airways website, she used Orbitz so she wasn't privy to any kind of info US may have provided. The laws ha
97 frmrCapCadet : I am aware of the hoops I have to jump through when bags are lost. I am not aware of the hoops (airline enforced) you have to jump through.
98 DeltaMD90 : Hmm... this is very, VERY similar to that woman whose husband died and was having trouble getting a refund from SAA... after getting the refund, she
99 RamblinMan : Huh? The article implied that she eventually flew out on US after they agreed to charge her a total of $210 instead of $1000. What's this about anoth
100 bluewhale18210 : I am talking about using airline office as a storage room for uncleared bags from an unknown passenger. Security, then liability.
101 ripcordd : Such a set up it wont be long before she sues...Thats the way people in the US see it since we have people here who sue for everything...Someone just
102 wn700driver : They most certainly did. They told her she had to come up with money that didn't exist in order for her to bring her bag. Then when she said she'd ju
103 SEA : After reading and re-reading the article, my main question is: Why didn't she fly WN instead? Ha ha,
104 ripcordd : Come one really if that was me and they told me i could leave my bag behind I would have told them my friend is on his way to pick it up and take the
105 Tigerguy : If it was a non-stop, I suppose the flight might have been a codeshare operated by UA. I can't imagine US branded metal serving Idaho from SFO.
106 ha763 : Checked baggage fees and all the other fees that airlines charge are always covered by the news. I don't see how anyone, other than the elderly or chi
107 zippyjet : USA these days actually stands for United States of Attorneys. I couldn't have said this better had I said it myself.
108 GentFromAlaska : One must also suspect the timing of the story as suspicious, It occurred in April and was reported/released on the heels of the most recent B6 flight
109 DLX737200 : Southwest will never take over the world. And milesrich, I'd love to see you do his job! Thank you bluewhale18210! milesrich, what are you suppose to
110 Schweigend : Why could she not simply have taken her bags to a nearby trashcan, and thrown away some things, including the extra bag? Problem solved, and the CSR,
111 wn700driver : If legacy airlines keep creating keep creating situations like this, you may need to revisit that sentiment sometime... Look like an idiot? Lying to
112 type-rated : I think a lot of the sentiments raised in this thread has to do with how businesses are operated these days. Years ago, people and companies had more
113 BC77008 : Something tells me this woman didn't spend the entirety of 8 days at SFO airport. I bet she had some friends pick her up or she took the BART and left
114 Post contains images zippyjet : I saw her picture. Though she wasn't a cow, I can't imagine her in the world's oldest profession. I've been the CSR biz in our industry for almost 10
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