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Qantas Outsourcing Documents Leaked  
User currently offlinenonfirm From United States of America, joined Sep 2005, 434 posts, RR: 0
Posted (4 years 6 months 3 weeks 1 day 9 hours ago) and read 9162 times:

Don't know if this has been posted but it is a good read but bad news if it happens.


4 replies: All unread, jump to last
User currently offlineSInGAPORE_AIR From United Kingdom, joined Nov 2000, 13756 posts, RR: 18
Reply 1, posted (4 years 6 months 3 weeks 1 day 7 hours ago) and read 8823 times:

Not too much detail there unfortunately.

Anyone can fly, only the best Soar.
User currently offlineLHRFlyer From United Kingdom, joined Apr 2010, 964 posts, RR: 1
Reply 2, posted (4 years 6 months 3 weeks 1 day 7 hours ago) and read 8692 times:

Not sure how newsworthy this is. Companies look at initiatives like outsourcing all the time. Just because something is investigated/proposed internally doesn't mean it will go ahead.

User currently offlineqf002 From Australia, joined Jul 2011, 3395 posts, RR: 2
Reply 3, posted (4 years 6 months 3 weeks 1 day 6 hours ago) and read 8513 times:

The irony is that outsourcing everything would probably result in a better customer experience if done properly... More consistent standards, higher level of direct accountability and contractual training/procedures that have to be followed to the letter...

It's a shame though -- the same outcomes could be achieved by bringing everything back in house as well...

User currently offlineordjoe From United States of America, joined Aug 2010, 814 posts, RR: 0
Reply 4, posted (4 years 6 months 3 weeks 18 hours ago) and read 4234 times:

Qantas is ultimatly in the business of getting you from A to B, not ground logistics and support positions. There are other companies that can do this better and cheaper than in house. People like to complain about all this outsourcing, but they complain even more when they can not get a ticket from the US to Australia for under $1000US and take 4 suitcases with them.
The airline industry is extremely cut throat, if you do not take advantage of ideas like these, new LCC's and middle eastern carriers will destroy you.

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