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EasyJet To Trial Allocated Seating  
User currently offlinesantos From United Kingdom, joined Dec 2007, 738 posts, RR: 0
Posted (2 years 5 months 1 week 3 days 20 hours ago) and read 8445 times:

"easyJet today announced that it is to trial allocated seating on selected routes from Spring 2012.

On trial flights, all passengers will be allocated a specific seat. easyJet expects demand for certain seats such as the front row seats and seats with extra leg room like those on the over wing exit rows. Those passengers who wish to guarantee one of these seats – or any other they prefer – will be able to purchase them in advance.

Prices will stay true to easyJet’s commitment to low fares. Passengers on the same booking who have not preselected a seat will be allocated seats next to each other where possible.
Carolyn McCall, easyJet CEO, said today: “This is another example of easyJet trying to do all it can to make travel easy and affordable for our passengers. We look forward to seeing how our passengers respond and how the trial works.
“We will roll it out further only if it works operationally, from a revenue perspective and increases passenger satisfaction. If it doesn’t, we won’t.”

http://blog.easyjet.com/easyjet-to-trial-allocated-seating/

37 replies: All unread, showing first 25:
 
User currently offlinetrb10 From United Kingdom, joined Jul 2004, 179 posts, RR: 0
Reply 1, posted (2 years 5 months 1 week 3 days 20 hours ago) and read 8353 times:

Long overdue in my opinion. I'd definitely fly with them if they introduced it as a permanent feature. Flybe have allocated seating and it doesn't cause any problems with timings as is the excuse used by Easyjet/Ryanair.

User currently offlineual777uk From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 2, posted (2 years 5 months 1 week 3 days 20 hours ago) and read 8280 times:

Quoting trb10 (Reply 1):
Long overdue in my opinion. I'd definitely fly with them if they introduced it as a permanent feature. Flybe have allocated seating and it doesn't cause any problems with timings as is the excuse used by Easyjet/Ryanair.

Amen to that. I hope its a success and Easyjet stick with it. Having flown FR in the summer and paid priority boarding, its a complete waste of time as the staff simply let all and sundry come through when the gate opens, especially on the homeward leg to STN. Never again.


User currently offlinekl911 From Ireland, joined Jul 2003, 5085 posts, RR: 12
Reply 3, posted (2 years 5 months 1 week 3 days 19 hours ago) and read 8148 times:

NOOO, I hate this. Free seating is just so much more relaxed. Now you will have people blocking the aisles for ages with their handluggage etc.

With free seating you can arrive last at the gate, and still have the best seats in the back because the busses will wait anyway, and last on is first off.



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineTCASAlert From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 5 months 1 week 3 days 19 hours ago) and read 8112 times:

Quoting kl911 (Reply 3):
NOOO, I hate this. Free seating is just so much more relaxed. Now you will have people blocking the aisles for ages with their handluggage etc.

Completely agree, much rather have the option to sit where I like, or be able to choose my seat at checkin for free. I can sadly see easyJet seeing an opportunity to make a quick buck by charging for choosing your seat at checkin, or taking pot luck and getting whichever they give you, inevitably splitting you up throughout the aircraft.


User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3475 posts, RR: 3
Reply 5, posted (2 years 5 months 1 week 3 days 19 hours ago) and read 8046 times:

Quoting kl911 (Reply 3):
With free seating you can arrive last at the gate, and still have the best seats in the back because the busses will wait anyway, and last on is first off.

How does that work at the many airports where you walk across the apron to the plane ?

My last flight from Luton with U2 saw approx 50 pax with speedy boarding, 30 with under 5's, plus a number of disabled who preboarded, that left under 50% in the non priority line. People were clustered round the screen in departures waiting for the gate number to flash up, the second it did the charge down the corridor was underway, I wouldn't have wanted to be in their way !! It doesn't help when the screens go directly from "wait in lounge" to "boarding now at gate 24"

Far more civilised to preallocate seats, helps set them apart from FR.

Will they need permission from Stelios though to do this ? reading the Telegraph yesterday, he appears to want the final say on the share dividend, what manufacturer they buy aircraft from, the amount paid for each aircraft and a number of other issues. To my mind he should either "put up" and return to actively being involved or "shut up" and stop stirring the pot, after all it was his choice to a) sell shares, and b) step down from the board.


User currently offlineSkidMarque From United Kingdom, joined Jun 2006, 86 posts, RR: 0
Reply 6, posted (2 years 5 months 1 week 3 days 18 hours ago) and read 7985 times:

Quoting Bongodog1964 (Reply 5):
My last flight from Luton with U2 saw approx 50 pax with speedy boarding, 30 with under 5's, plus a number of disabled who preboarded, that left under 50% in the non priority line. People were clustered round the screen in departures waiting for the gate number to flash up, the second it did the charge down the corridor was underway, I wouldn't have wanted to be in their way !! It doesn't help when the screens go directly from "wait in lounge" to "boarding now at gate 24"

Self-loading cargo !



DUCK !
User currently offlinerichardw From United Kingdom, joined May 2001, 3744 posts, RR: 0
Reply 7, posted (2 years 5 months 1 week 3 days 18 hours ago) and read 7866 times:

Free seating is a big problem on their holiday flights where families/groups want to sit together and cabin crew try and swap people around at the last minute before take-off.

Fees for allocated seating similar to air asia would generate good additional revenues.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1760 posts, RR: 3
Reply 8, posted (2 years 5 months 1 week 3 days 17 hours ago) and read 7732 times:

When all goes to plan (and most of the time it does) unallocated seating does speed up boarding a bit. However, as someone mentioned, on holiday flights there can be issues as there will always be one family that arrives late and we have a duty of care to ensure small children are sat with atleast one of the adults in their party. The ironic thing is that because crew get involved, more people end up being happy with seating than when it is allocated. Plus, loads have to be atleast 150 (319) and 175 (320) usually before any issues arise.

However, many of Easyjet's passengers want this and a few won't even consider flying the airline because of it, even if they have had a good onboard experience. It also works towards making the whole travel experience better which is the current strategy at Easyjet. Incidentally, Easyjet has also signed a deal with Amadeus to strengthen it's GDS point of sale which has up to now only been available through business travel agencies.

The trial will last the Summer and it has been made absolutely clear that it will only be rolled out if it receives good passenger feedback (it will, I am sure) and if it works operationally. This remains to be seen. Many of our passengers are at the gate in good time and on certain routes I don't expect this to change. My solution would be to close the gate 5 minutes earlier. Secondly, boarding will have to be as quick as it is now to maintain OTP (which is now consistently 85% plus). One thing I will always say is that Easyjet crew have boarding down to a fine art and are very pro-active and the wider aisles will help.

Quoting TCASAlert (Reply 4):
Completely agree, much rather have the option to sit where I like, or be able to choose my seat at checkin for free. I can sadly see easyJet seeing an opportunity to make a quick buck by charging for choosing your seat at checkin, or taking pot luck and getting whichever they give you, inevitably splitting you up throughout the aircraft.

The actual truth is that this probably hasn't happened before as they make so much from speedy boarding and they have had to work to protect that.

Some of Easyjet's pax prefer unallocated seating, on certain types of routes it's the extra leg room seats that are amongst th last to be taken.......hence completely free of charge. However, far many want allocated seating.



Proud to fly from Manchester!
User currently offlineTCASAlert From , joined Dec 1969, posts, RR:
Reply 9, posted (2 years 5 months 1 week 3 days 17 hours ago) and read 7707 times:

Quoting Bongodog1964 (Reply 5):
It doesn't help when the screens go directly from "wait in lounge" to "boarding now at gate 24"

You see this is where you try to find the gate number in advance. Although the gate may not yet be listed on the 'public' displays, look around for small LCD monitors mounted on walls near doorways. You get them at many UK airports. They generally have a list of departures on them, with the gate listed (it is generally assigned well in advance). You can usually find the reg of the aircraft from these displays as well. Then simply head on down to the empty gate and take your seat. Of course gates can and do change, so you need to keep an eye on the displays as you are waiting to make sure you aren't caught out.

This is just their ploy to keep you shopping for as long as possible.

Quoting richardw (Reply 7):
Free seating is a big problem on their holiday flights where families/groups want to sit together and cabin crew try and swap people around at the last minute before take-off.

Fees for allocated seating similar to air asia would generate good additional revenues.

All very well for the airline, but now there is an added cost for the flight where there was none before. Multiply your £10 by four and there's £40 thank you very much.

Ka-ching!


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1760 posts, RR: 3
Reply 10, posted (2 years 5 months 1 week 3 days 17 hours ago) and read 7656 times:

Quoting TCASAlert (Reply 9):
This is just their ploy to keep you shopping for as long as possible.

Not necassarilly. One thing that always makes me laugh about us is that at many airports, the queue for boarding is complete before the inbound is even on stand.

Quoting TCASAlert (Reply 9):
All very well for the airline, but now there is an added cost for the flight where there was none before. Multiply your £10 by four and there's £40 thank you very much.

But it's not compulsory. Plus Easyjet have said that flights will be completely pre-allocated before check in even opens and that they will do their best to still get parties (especially families) sat together. Remember there will be certain types of flights across the network that will probably have quite low take up of pre-selected seating.



Proud to fly from Manchester!
User currently offlinesantos From United Kingdom, joined Dec 2007, 738 posts, RR: 0
Reply 11, posted (2 years 5 months 1 week 3 days 17 hours ago) and read 7601 times:

More details:
Currently, easyJet operates an unreserved system whereby passengers simply choose which seats to occupy when they board the aircraft with those having purchased speedy boarding or travelling with young children boarding first and thus having the first choice.
On trial flights, all passengers will be allocated a specific seat. easyJet expects demand for certain seats such as the front row seats and seats with extra leg room like those on the over wing exit rows. Those passengers who wish to guarantee one of these seats – or any other they prefer - will be able to purchase them in advance.
Prices will stay true to easyJet's commitment to low fares. Passengers on the same booking who have not preselected a seat will be allocated seats next to each other where possible.
Carolyn McCall, easyJet CEO, said today: "This is another example of easyJet trying to do all it can to make travel easy and affordable for our passengers. We look forward to seeing how our passengers respond and how the trial works.
We will roll it out further only if it works operationally, from a revenue perspective and increases passenger satisfaction. If it doesn’t, we won’t."
http://corporate.easyjet.com/media/l...2011/15-11-2011-en.aspx?sc_lang=en


User currently offlineDunaA320 From UK - England, joined Feb 2009, 611 posts, RR: 8
Reply 12, posted (2 years 5 months 1 week 3 days 14 hours ago) and read 7379 times:

From a crew perspective this is great news!

Having spent 80% of the summer season on the A320 fleet doing the 'holiday' routes I'm well used to the 'issues' of free seating and the problems it causes with families (who are usually the last to board, unfortunatley). This can add stress to passengers and crew alike to try and sort this out but is usually resolved fairly quicky.

I've only ever had one problem where we had 158 booked and 158 turn up for up for a RHO-LGW on the A319 (156) at end of the summer holidays. In this case we found it extremly difficult to try and get children near to parents. Passengers were fairly angry and quite rude to us crew but when we managed to sort the majoirty of the problems out, their attitudes changed towards us totally!

However (from my experience) on the city routes, there is rarely any issues with free seating, but like GT4EZY pointed out loads have to be around the 150/175 mark to cause any problems.

Allocated seating is sure to go down well with the majority of passengers, as I know free seating is one thing that tends to put people off flying easyJet. I can see the business travellers/plus card holders being a bit disgruntled about having to pay for extra legroom/exit row seats.

I can see some issues regarding the operation of OTP, boarding may be slower so like mentioned previously, gates may have to be closed earlier to address this. But if it is affecting OTP then Im sure this will be brought up in the trial and addressed if the trial is rolled out network wide.

Personally I'd like to see free seating on the 'city' routes and allocated seating on the 'holiday' routes.

Found some Q&A's regarding the trial here... A bit about Speedy Boarding and Plus Card holders too.

http://easyjet.custhelp.com/app/answers/detail/a_id/5331


User currently offlinecaaardiff From United Kingdom, joined Jul 2006, 186 posts, RR: 0
Reply 13, posted (2 years 5 months 1 week 3 days 14 hours ago) and read 7342 times:

I flew with EZY for the first time a few weeks back. Outbound was one of the last to board, and our group was split up. On return was probably about 20/30th to board, headed straight for back steps and still got legroom row and saved seats for rest of group. The scrum wasn't pleasant at all, so cant imagine what it would be like for a family or elderly/slow travellers.

bmibaby have had it nearly right all along with allocated seating. Boarding can still be done within minutes if your at a holding gate. The only people allocated are those with prepaid seats. Internet checks are then allocated at the rear of the aircraft row by row. The only downfall with WW and the internet check-in is that its done in sequence, A-F, then starts again at A. E.G group of 3, next available seats 24EF, then the 3rd will get 25A. Would be better to go A-F, F-A, A-F, so at least they are sat behind on same side. However with WW internet check-in is free. In comparison, Monarch's internet check-in you have to pay to reserve a seat to be able to check-in!

If EZY start allocating all pax before check-in opens, they are going to run into issues with people on seperate bookings being split up, unaware they are travelling together. The response is obviously going to be "Well you should've prebooked your seats"
With WW above, they give passengers plenty of options:
- Prebook and be assured your all together, where you want to be.
- Check-in online, for free, and get given a seat towards the back, which is generally together if you check-in at the same time.
- Check in at the airport, for a fee, and get given whats left.

Overall a good move by Easyjet, but could still be tweaked. Havent Ryanair been testing allocated seating on certain routes??


User currently offlineGingersnap From United Kingdom, joined Aug 2010, 892 posts, RR: 5
Reply 14, posted (2 years 5 months 1 week 3 days 14 hours ago) and read 7216 times:

It is my one and only gripe with U2 as things stand. Once onboard I've always enjoyed my time with Easyjet.

I just can't be doing with the scrummage that takes place before most flights I've taken with U2. Allocated seating can only be a good thing, as you know where you're going to sit before the flight and there isn't a fight to get onboard first.
Personally, I usually waited for the scrum to die down before attempting to board. But be damned should you get to the aircraft steps before some people. They're right behind you, usually pushing you up the steps if you're not going fast enough.
On one occasion, a young gentlemen pushed past at least 4-5 people on the steps just to get onboard quicker. The most civilized experience I've had boarding a U2 flight incidentally, was at GLA. We boarded via a jet-bridge at gate 35 I think it was.



Flown on: A306 A319/20/21 A332 B732/3/4/5/7/8 B742/4 B752 B762/3 B772/W C152 E195 F70/100 MD-82 Q400
User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 15, posted (2 years 5 months 1 week 3 days 14 hours ago) and read 7083 times:

Well, allocated seating on LCCs is nothing new. It's not always good news for the passenger. On BE and LS, for example, the system will allocate you any seat at online check-in. If you're not happy you have to pay to sit somewhere else (or "pre-allocate seats"). I am sure many families will be prepared to do this, however for those trying to keep the fare as low as possible it might not be great news. So, if you wan't a window seat and the system does not allocate you one, you'll have to pay for it!

It will probably make life easier for the crew, although whether passengers will be willing to still arrive so early at the gate (thus speeding up turnarounds) remains to be seen.


User currently offlineGingersnap From United Kingdom, joined Aug 2010, 892 posts, RR: 5
Reply 16, posted (2 years 5 months 1 week 3 days 12 hours ago) and read 5966 times:

Quoting EuroWings (Reply 15):

Well, allocated seating on LCCs is nothing new. It's not always good news for the passenger. On BE and LS, for example, the system will allocate you any seat at online check-in. If you're not happy you have to pay to sit somewhere else (or "pre-allocate seats"). I am sure many families will be prepared to do this, however for those trying to keep the fare as low as possible it might not be great news. So, if you wan't a window seat and the system does not allocate you one, you'll have to pay for it!

Well online check-in sure. But with BE if you use the self check-in kiosk you can pick your own seat at no extra charge. Even the staff on the counter will ask if you want a window or aisle seat (or they've always asked me at least).



Flown on: A306 A319/20/21 A332 B732/3/4/5/7/8 B742/4 B752 B762/3 B772/W C152 E195 F70/100 MD-82 Q400
User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 17, posted (2 years 5 months 1 week 3 days 11 hours ago) and read 5915 times:

Quoting Gingersnap (Reply 16):
Well online check-in sure. But with BE if you use the self check-in kiosk you can pick your own seat at no extra charge. Even the staff on the counter will ask if you want a window or aisle seat (or they've always asked me at least).

Yes, you can do that. However, you can't do this with Jet2 if you selected online check-in when booking, as they charge an additional fee for airport check-in. I think bmibaby uses a similar system.

So, essentially you could be assigned a middle seat and unless you pay, you can't change it. However, Jet2's website does seem to shift the seat if you go back out of the process and go back in. However, this is unofficial.

[Edited 2011-11-15 09:56:38]

User currently offlineGingersnap From United Kingdom, joined Aug 2010, 892 posts, RR: 5
Reply 18, posted (2 years 5 months 1 week 3 days 11 hours ago) and read 5873 times:

Quoting EuroWings (Reply 17):
Yes, you can do that. However, you can't do this with Jet2 if you selected online check-in when booking, as they charge an additional fee for airport check-in. I think bmibaby uses a similar system.

It's been a few years since I've flown with WW (and I've never needed to use LS), so I'm not sure. However, I do seem to remember a £12 airport check-in charge with WW.



Flown on: A306 A319/20/21 A332 B732/3/4/5/7/8 B742/4 B752 B762/3 B772/W C152 E195 F70/100 MD-82 Q400
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3046 posts, RR: 12
Reply 19, posted (2 years 5 months 1 week 3 days 11 hours ago) and read 5706 times:

If they just managed to have a proper speedy boarding process, there woudn't be any need for allocated seating. I'd much rather be able to pick my seat onboard for free, rather than have to pay to choose. U2 are just joining all the other no frills airlines by charging for assigned seating.


http://my.flightmemory.com/shefgab Upcoming flights: LHR-JMK,JTR-LHR-WAW,MSQ-FRA-EZE,IGR-EZE-CUN,MEX-FRA-LCY,LHR-TXL-LHR
User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 20, posted (2 years 5 months 1 week 3 days 11 hours ago) and read 5671 times:

Since easyjet fares are very comparable to BA fares it seems only right to introduce allocated seating. I have a suspicion that the option will be pricey. Charter operators charge large fees for allocated seating.

Quoting trb10 (Reply 1):
Flybe have allocated seating and it doesn't cause any problems with timings as is the excuse used by Easyjet/Ryanair.

However, free seating does get people down to the gate very quickly. With allocated seating people have tended to wander to the gate when they felt like it, knowing the plane won't go with their luggage on board.

Quoting kl911 (Reply 3):
With free seating you can arrive last at the gate, and still have the best seats in the back because the busses will wait anyway, and last on is first off.

Not sure that's true. Who wants to sit in the middle seat of an easyjet plane on a 4 hour flight to Paphos or Larnaca? And sitting next to the people all the other passengers have avoided sitting next to.


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 21, posted (2 years 5 months 1 week 3 days 10 hours ago) and read 5489 times:

Quoting Babybus (Reply 20):
Since easyjet fares are very comparable to BA fares it seems only right to introduce allocated seating.

Depends. The only real competition with BA is from LGW.

Quoting GT4EZY (Reply 8):
Some of Easyjet's pax prefer unallocated seating, on certain types of routes it's the extra leg room seats that are amongst th last to be taken.......hence completely free of charge. However, far many want allocated seating.

I'd suggest it depends on how the seats are allocated. BA allows passengers to choose. If they are non-flexible like Jet2's system (pay to change seats), then perhaps satisfaction will be lower.

[Edited 2011-11-15 11:33:02]

User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1760 posts, RR: 3
Reply 22, posted (2 years 5 months 1 week 3 days 10 hours ago) and read 5423 times:

I also don't buy the comparable BA fares. Sure, BA can be very comeptitive and even cheaper on occasions but for every BA comparable fare there are many more cheaper Easyjet fares.

Plus BA doesn't operate on many of the EZY's routes. There also aren't many airlines in Europe that operate between London and Amsterdam, Milan-Paris, Madrid-Rome etc etc and this is a key competitive advantage for the airline particularly in it's quest to attract the business pax. Plus, sveral corportate contracts have recently been signed.



Proud to fly from Manchester!
User currently offlinerichardw From United Kingdom, joined May 2001, 3744 posts, RR: 0
Reply 23, posted (2 years 5 months 1 week 3 days 9 hours ago) and read 4987 times:

Quoting GT4EZY (Reply 22):
Plus, sveral corportate contracts have recently been signed.

hmmm that's interesting, would be good to know which routes they are for.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1760 posts, RR: 3
Reply 24, posted (2 years 5 months 1 week 3 days 8 hours ago) and read 4704 times:

Quoting richardw (Reply 23):
hmmm that's interesting, would be good to know which routes they are for.

It doesn't have to be on specific routes. These corportate contracts arent' a new thing for the company but a recent contract is with a large pharmaceutical company.



Proud to fly from Manchester!
25 GCT64 : I'm a very regular Easyjet flyer (approx. 400 flights with them) and I'm pretty happy with the current system. I don't pay for speedy boarding but I i
26 BeakerLTN : This isn't an advantage - it's a threat! Much the same as Thomson use the 'buy allocated seating and your family won't be split up' threat. Really, re
27 SKAirbus : Great Easyjet! Finally a good idea. If people can pay for seats online before, that brings extra revenues and then allocating seats at the airport or
28 Babybus : With easyjet's awful on-time performance they won't be keeping those corporate clients for very long. Nice idea though. That is exactly what this new
29 GT4EZY : Mud sticks admittedly after last Summer in LGW and SXF but 85% + of Easyjet flights depart ontime and that figure has been consistent or better for t
30 GT4EZY : Why would it backfire? It operates at countless other airlines. People already pay for the mere perk of getting onboard first so I don't anticipate p
31 acelanzarote : Having used speeding boarding in the past, and just booked it again for two flights Jan 2012 what point will there be paying for it if seats are alloc
32 GT4EZY : As soon as routes that will take part in the trial are formalised I assume SB will cease and anyone who has booked it will be given the chace to book
33 Post contains links DunaA320 : Apparently it's still going to be available... "Will Speedy Boarding still be available? Yes, passengers who book certain types of seats and Flexi Fa
34 GT4EZY : But if allocated seating is rolled out across the network I can't see SB continuing as it holds little value.
35 Bongodog1964 : The way I read the press release, pre allocating your seat replaces speedy boarding, if you choose to place a seat request in advance you will pay a
36 acelanzarote : So the seperate speedy check in desks would disappear as well i presume?
37 Post contains images hal9213 : Why should people with allocated seating block more than when choosing freely? Its exactly the opposite for most other airports where the first comin
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