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EasyJet Introduces Flat £9/€11 Admin Fee For All  
User currently offlinejamesontheroad From United Kingdom, joined Jul 2005, 556 posts, RR: 1
Posted (2 years 11 months 1 week 6 days 11 hours ago) and read 8318 times:

Hell hath no fury as aggrieved consumers 

The next step in airline booking and card fees has been made by EasyJet, who without any notice introduced a flat £9 / €11 "admin fee" yesterday. There are no longer differing fees for different debit cards (so no advantage for Visa Electron) and all credit cards no accrue an addition percentage-based handling fee.

Easyjet.com now has this in the T&Cs:

Quote:
Admin fee and Charges:
• All bookings will incur an admin fee of £9.00.
• Bookings made by Visa Credit Card, MasterCard, Diners Club, American Express, UATP/Airplus will incur an additional fee of 2.5% of the total transaction value, with a minimum charge of £4.95, whichever is greater
• Note this is a UK retail site. Non UK Cardholders transacting on this site may be subject to a cross border fee applied by their Card Issuer.

A representative discussion of the changes from the customers' point of view can be found on the MoneySavingExpert forums here: http://forums.moneysavingexpert.com/showthread.php?t=3725435

In my case I think it's a fairly shady move. My regular EasyJet route could normally be snagged in a sale for £18.99 one way with an Electron card. Now it's £27.99, almost fifty per cent more. Your thoughts?

39 replies: All unread, showing first 25:
 
User currently offlinerichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 1, posted (2 years 11 months 1 week 6 days 10 hours ago) and read 8198 times:

easyJet operate a shopping basket system, so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.

User currently offlinejamesontheroad From United Kingdom, joined Jul 2005, 556 posts, RR: 1
Reply 2, posted (2 years 11 months 1 week 6 days 10 hours ago) and read 8107 times:

Quoting richardw (Reply 1):
easyJet operate a shopping basket system, so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.

Good observation - a clever trick to encourage repeat business. I'd also be interested to see if any of the airlines no consider 48hr firesales when the fares stay the same (or maybe even creep up a bit), but the admin fees are waived.

(hey easyJet, don't worry about it, you can have that one on the house from me, ok? )


User currently offlinehohd From United States of America, joined May 2008, 454 posts, RR: 0
Reply 3, posted (2 years 11 months 1 week 6 days 10 hours ago) and read 8089 times:

I travelled recently in easyjet and my Visa Electron was rejected and so I was forced to use my visa debit for a fee. This is a mandatory fee, so should be included in the fare. This is similar to Ryan Air's check in fees. Also I would have liked to have booked an open jaw flight itinerary (LPL-BCN-Luton), with all the flights into a single reservation, but easy jet does not allow multiple flight option, hence was forced to pay the visa debit fees twice.

User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 11 months 1 week 6 days 10 hours ago) and read 8063 times:

Quoting richardw (Reply 1):
so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.

In these economic times I wonder how many of their passengers are regular travellers. I would think the vast majority would be one-off passengers.

This isn't the time to put up prices so they must be very short on cash to do so. £9 x 183= £1,647 for a full flight for doing nothing. I'm not an economist but that must be very near the full cost of operating the flight.


User currently offlinerichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 5, posted (2 years 11 months 1 week 6 days 10 hours ago) and read 8003 times:

Quoting hohd (Reply 3):
but easy jet does not allow multiple flight option,

It does, you start off with a one way flight and add this one to a basket and then just add more one way flights for multi sectors.


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3367 posts, RR: 12
Reply 6, posted (2 years 11 months 1 week 6 days 9 hours ago) and read 7986 times:

Well, this is no different to a lot of airlines that have an "admin fee". It really annoys me what you price everything up, then this fee appears. I hope it's included in all their advertisments in the headline fare. EI don't include theirs, which I don't like at all.


http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinecygnuschicago From United States of America, joined Mar 2007, 758 posts, RR: 1
Reply 7, posted (2 years 11 months 1 week 6 days 9 hours ago) and read 7887 times:

Fortunately, the UK are planning to ban this by end of the year, while the EU will do so by 2014. Of course, airlines will try and get around it calling it an "admin" fee, but the crackdown is coming


If you cannot do the math, your opinion means squat!
User currently offlineRichcandy From UK - England, joined Aug 2001, 734 posts, RR: 0
Reply 8, posted (2 years 11 months 1 week 6 days 9 hours ago) and read 7848 times:

Hi

I find the question of these fees really difficult to answer. If you are a business with a mark up of only a couple of % and the banks charge between 2.5% and 3.5% to process a payment, then you need to charge to take cards. Unless you take a guess at what you are likely to pay in fees for processing cards over a full year split it by the number of seats you expect to sell and then just increase all fares to include this.

Or maybe it would be better to only charge customers what it actually cost you as a retailer. So have a sliding scale with debit cards at one end and Amex/JCB at the other.

With online retailers I really don't know whats fair. I mean if walk in to a shop and they say that if you buy something and pay with a debit card it will cost £1 extra or with Visa/Mastercard 2.5% extra or Amex 3.5% extra or you can pay cash with no extra charge. Then I understand the charges as you have a choice. With online retailers you have no choice other than to pay with a card so should it not just be included in their prices/fares?

Alex


User currently offlinerichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 9, posted (2 years 11 months 1 week 6 days 9 hours ago) and read 7798 times:

Quoting Richcandy (Reply 8):
it would be better to only charge customers what it actually cost you as a retailer

Yes, this is the simplest.

But business loves 'additional revenue streams' which the £9 admin fee is.

Was 'additional revenue streams' an invention of some business guru?


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 10, posted (2 years 11 months 1 week 6 days 8 hours ago) and read 7705 times:

Quoting Babybus (Reply 4):
This isn't the time to put up prices so they must be very short on cash to do so. £9 x 183= £1,647 for a full flight for doing nothing.

Well, they were charging £8 per booking before on debit cards (excluding Visa Electron). So, it's a £1 increase for most people, but that can cover many bookings in one transaction now. The only people who lose out really are those who were booking with Visa Electron (like myself!) and avoided the charge all together.

"Which?" the consumer organisation that submitted the "super-complaint" about this seem to have cautiously welcomed it as "a step in the right direction" - www.bbc.co.uk/news/business-16546582

It's totally unavoidable though.

A few people were saying Ryanair is now better for card fees. Well, I'd say for most people, it's not. FR's card fee is avoidable, but only if you have a Ryanair issued Prepaid MasterCard, which is the most bizarre card out there.

FR charges £6 per person per flight, so even one person would be charged £12 on a return flight (£3 more than EZY). A family of four would be looking at £48.


User currently offlineTCASAlert From , joined Dec 1969, posts, RR:
Reply 11, posted (2 years 11 months 1 week 6 days 8 hours ago) and read 7621 times:

Crazy, just the latest airline to skirt around the new regulations.

I mean I do feel sorry for poor old easyJet, as it must cost them an absolute fortune everytime someone clicks "confirm" and a computer places the booking, and another computer emails a ticket out, but surely these costs are part of the associated costs of running an airline? I mean airlines issuing paper tickets never charged a penny extra for booking, yet now the process is completely automated.

After all, when airlines went paperless back in the late 90s/early 00s, they all made bold claims that it would reduce costs and therefore fares. They didn't mention that 10 years down the line, these massive cost savings would actually start costing even more money than the paper tickets.

Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 12, posted (2 years 11 months 1 week 6 days 7 hours ago) and read 7540 times:

Quoting TCASAlert (Reply 11):
I mean airlines issuing paper tickets never charged a penny extra for booking, yet now the process is completely automated.
Quoting TCASAlert (Reply 11):
Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.

And how much were the airlines charging for their tickets in the 'glory days'? Costs were all factored in and fares were considerably higher at certain times....

The fare after all these surcharges is still likely to be cheaper than it was in the past,

The way I see it, costs are rising with ETS just coming in and this is just another way to avoid putting the headline fares up. The passenger will have to pick up the bill for increasing APD and ETS credits.

I am not saying it's the right thing to do, but I can see why EZY need additional revenue. There should be a 'free' option, but there you go.

[Edited 2012-01-13 10:35:20]

User currently offlinerichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 13, posted (2 years 11 months 1 week 6 days 7 hours ago) and read 7503 times:

easyJet fares just plummet too low due to over supply

Barcelona to London Luton
Dep Wed, 01 February 2012 20:45
Arr Wed, 01 February 2012 22:05
Flight 2268
1 Adult
1 x £13.99

just a few weeks away and the fare is really really low.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19259 posts, RR: 52
Reply 14, posted (2 years 11 months 1 week 6 days 7 hours ago) and read 7479 times:

Quoting TCASAlert (Reply 11):
Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.

While it is frustrating (I'm pleased when I book a one-way fare, which is quite often, I will pay less on FR in card fees than EZY), I am not sure why it is ripping people off given that they could decide against paying and go elsewhere.

Also, what people should do is simply consider the total to-pay amount rather than the individual components that consititute the total. For example, if X-Y was £35 one-way all-in, and that vis-a-vis alternatives was good, then who cares whether £9 of that amount was from a card payment?



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1135 posts, RR: 32
Reply 15, posted (2 years 11 months 1 week 6 days 7 hours ago) and read 7450 times:

Just another cost to encourage people to use BA really.

It isn't ripping people off, but customers hate add-on fees. Should be gone within a year or so in the UK.



Breaking down the stereotypes - one by one
User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 16, posted (2 years 11 months 1 week 6 days 7 hours ago) and read 7396 times:

Quoting lukeyboy95 (Reply 15):
Just another cost to encourage people to use BA really.

If BA are even an option. EZY are just too convenient for many - local airports and direct flights from the regions.

Interestingly, ZB recently scrapped their debit card fees. However, their flights are often still more expensive against EZY.

[Edited 2012-01-13 11:06:14]

User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 17, posted (2 years 11 months 1 week 6 days 6 hours ago) and read 7350 times:

Quoting lukeyboy95 (Reply 15):

Just another cost to encourage people to use BA really.

It isn't ripping people off, but customers hate add-on fees. Should be gone within a year or so in the UK.

It's a simple principle, people think the price they see is what they pay and it would be really nice if the airlines advertised what the flight actually cost, rather than just the basic fare. In a lot of cases, even adding on charges, bags and onboard food, Easyjet and Ryanair still usually end up cheaper than BA.

BA incidentally do charge credit card fees, though they don't for debit cards so this hardly going to send customers running in their direction.

On the other hand having a flat fee does make it easier to work out the total cost of your flight, and still fairer than the Ryanair route of charging per passenger, per sector.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19259 posts, RR: 52
Reply 18, posted (2 years 11 months 1 week 6 days 6 hours ago) and read 7302 times:

Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 19, posted (2 years 11 months 1 week 6 days 6 hours ago) and read 7264 times:

Quoting Pe@rson (Reply 18):
Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.

Really??, think I only paid about a fiver in card charges on the last easyjet flight I booked. Ryanair would have been a minimum of £12


User currently offlineordjoe From United States of America, joined Aug 2010, 748 posts, RR: 0
Reply 20, posted (2 years 11 months 1 week 6 days 6 hours ago) and read 7123 times:

A European LCC screwing you over with more fees, well I never.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19259 posts, RR: 52
Reply 21, posted (2 years 11 months 1 week 6 days 5 hours ago) and read 6912 times:

Quoting 1stfl94 (Reply 19):
Quoting Pe@rson (Reply 18):
Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.

Really??, think I only paid about a fiver in card charges on the last easyjet flight I booked.

Evidently not BA and EZY - and I did not say they did - per this thread and experience booking with them. However, many others that charge card fees do so on a per-passenger, per-sector basis.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineNUAir From Malaysia, joined Jun 2000, 1181 posts, RR: 0
Reply 22, posted (2 years 11 months 1 week 6 days 4 hours ago) and read 6548 times:

Quoting Richcandy (Reply 8):
If you are a business with a mark up of only a couple of % and the banks charge between 2.5% and 3.5% to process a payment, then you need to charge to take cards. Unless you take a guess at what you are likely to pay in fees for processing cards over a full year split it by the number of seats you expect to sell and then just increase all fares to include this.
Quoting richardw (Reply 13):
Barcelona to London Luton
Dep Wed, 01 February 2012 20:45
Arr Wed, 01 February 2012 22:05
Flight 2268
1 Adult
1 x £13.99

So in the world of the LLC £13.99 x 3.5% = £9.00

Yup that sounds about right.

"Admin" cost is just part of the ticket price. Next they will separate fuel costs out and charge passengers another 600% mark-up on jet fuel or they could separate out the cost of staples at HQ?



"How Many Assholes we got on this ship?" - Lord Helmet
User currently offlineaerokiwi From New Zealand, joined Jul 2000, 2746 posts, RR: 4
Reply 23, posted (2 years 11 months 1 week 6 days 3 hours ago) and read 6021 times:

Quoting Pe@rson (Reply 18):
Most airlines charge on a per-passenger, per-sector basis.

Which is where the real rort is. Does it actually cost an airline more to process a return ticket, and additional passengers on an itinerary if it's all on the same card and in the same payment? And if it does, presumably because that implies a higher total fare, then shouldn't it be applied as a percentage of the total?

Afterall, as the airline's say, you should only pay for what you use - so if the headline fare I pay is less than someone else, then the cost of processing that transaction will be less, and I should be charged less. No?


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1804 posts, RR: 3
Reply 24, posted (2 years 11 months 1 week 6 days 2 hours ago) and read 5660 times:

I don't really like the 'admin fee' either . However, and this won't be a very popular view, the consumer is partly to blame. There is an unrelenting thirst for cheap flights to the extent where a return fare of £150/£200 on a sector length of 4+ hours is deemed expensive. Nobody (I hope) would argue thats not a lot of money, to many people these days it is. However we have reached a point where those airlines who predominantly compete on price have to, to some extent, massage the figures in order to tap into this thirst and to keep up with the competition. That is why I support legislation to level the playing field in this respect......I don't think it should particularly be down to one airline because in my view a policy of "no extra's" would likely harm that carrier. It is my belief that it would still take close to a generation to break the cycle.

It's also interesting that there is alot more hysteria/comment about this than the fuel surcharge adopted by various airlines at various points in the past. It's no different in my view.

Please don't mistake my sentiments, I don't particularly like the admin/card fee's and in fact it is the only extra that I don't really agree with. But I don't think the consumer is whiter than white on this issue for reasons I have cited.



Proud to fly from Manchester!
25 Post contains links Sketty222 : Here is a link to a Value Calculator on ba.com. It's a little out of date with regards to the cc fees for U2 but it still represents great savings fo
26 GT4EZY : On certain types of route Easyjet has a hell of a lot of regular passengers. You'd be surprised.
27 EuroWings : There is a major flaw in that in my opinion. It's a great marketing tool for BA, but what does it really say? Apart from card fees, it seems to say t
28 1stfl94 : I wouldn't argue that a £150/£200 fare for a flight to say Sharm el Sheikh isn't cheap, I would see it as a bargain and ultimately, U2 and FR have
29 nclmedic : The UK government has already said in no uncertain terms that it won't tolerate companies simply re-packaging existing card fees for customers as 'adm
30 bennett123 : IMO, if it is not realistic to avoid, then it is part of the price, black mark U2.
31 richardw : When I cancelled with BA a while ago, the admin fee wasn't more than the refund and I did get some monies back.
32 ltbewr : Here in the USA, it is very common for gas/petrol stations to charge enough more if one uses a debit/credit card to pay for the administrative fee the
33 art : Mmmm... if you check the BA screen for lowest prices to Faro from LGW in each month of 2012, it says £49.00 for February but when you look at the pr
34 Pe@rson : Yesterday? When I search for a one-way flight and wish to pay by credit card, it says I must pay €17; by debit card, €11.
35 lukeyboy95 : oh, yep, just on specific routes I should have said. Particularly LON - GLA/ EDI market
36 ammunition : I think there should be 2 constituent parts to the cost of a ticket, internal costs and external costs, with a clear line drawn between the two, i.e.
37 Sketty222 : How do you know the best priced ticket at £49.00 hasn't sold out already? after looking at your post I found seats available at £49 on the BA2692,
38 Post contains images L410Turbolet : I thought EasyJet was better than that. One would expect this sort of measure more likely to come from the Ryanair School of business thought on ripp
39 art : I have just looked again and indeed it is there now. Was not yesterday. I know I checked 27th February because it was bookmarked from my previous sea
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