This is going to be like throwing gasoline on a forest fire.....more interesting 'expert' Wall Street industry sepculation about what ails the US airline industry. Enjoy
The following commentary comes from an independent investor or market observer as part of TheStreet's guest contributor program, which is separate from the company's news coverage.
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[Author's note: A previous version of this commentary, stating that unions stopped a service at Delta airlines, was in error. Delta flight attendants are non-union.]
NEW YORK (TheStreet) -- Recently, the American Customer Satisfaction Index published its annual ranking of America's worst customer service providers. Of the seven worst, four were airlines. American Airlines(AMR_) was rated seventh, Delta(DAL_) was sixth, U.S. Air (LCC_)was fifth and United(UAL_) was the second worst company in America for customer service (Charter Communications "won"). Airline service is a far cry from what we see on the Pam Am television series. But why? .....
[Edited 2012-01-19 11:31:58]