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TheStreet.com: What Is Wrong With U.S. Airlines  
User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Posted (2 years 7 months 3 days 21 hours ago) and read 2254 times:

This is going to be like throwing gasoline on a forest fire.....more interesting 'expert' Wall Street industry sepculation about what ails the US airline industry. Enjoy   


http://www.thestreet.com/story/11379.../whats-wrong-with-us-airlines.html

The following commentary comes from an independent investor or market observer as part of TheStreet's guest contributor program, which is separate from the company's news coverage.
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[Author's note: A previous version of this commentary, stating that unions stopped a service at Delta airlines, was in error. Delta flight attendants are non-union.]

NEW YORK (TheStreet) -- Recently, the American Customer Satisfaction Index published its annual ranking of America's worst customer service providers. Of the seven worst, four were airlines. American Airlines(AMR_) was rated seventh, Delta(DAL_) was sixth, U.S. Air (LCC_)was fifth and United(UAL_) was the second worst company in America for customer service (Charter Communications "won"). Airline service is a far cry from what we see on the Pam Am television series. But why? .....

[Edited 2012-01-19 11:31:58]

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