Also are any other airlines planning on doing this? A friend flew AA recently out of IND and in advance of super bowl they had PDA's that spit out boarding passes that looked very much like JetBlue's .. I asked if this will be rolled out nationwide and got a 'no comment.'
star_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 2, posted (4 years 1 week 3 days 1 hour ago) and read 26712 times:
Wow - this is incredibly bad. At a glance:
- Airport codes as the largest, most prominent text? This is meaningless to the vast majority of passengers
- Tiny, tiny "sky priority" text which needs to be looked at in security lines and at boarding to determine eligibility. They're going to need magnifying glasses
- Sideways text for information like the confirmation number that would be useful if a GA needed to look up the booking. Why not use some of the vast amount of empty (horizontal) space?
- Tiny departure and arrival times
It's shocking that they actually believe they thought about the design and this is the result.
PSU.DTW.SCE From United States of America, joined Jan 2002, 8066 posts, RR: 26
Reply 4, posted (4 years 1 week 3 days 1 hour ago) and read 26665 times:
Good to see a couple of features that were on the NW boarding passes being integrated into the new design.
Arrival Time (eliminates a lot of stupid questions from people asking GAs & FAs or not being able to figure out the time change)
Ability to use the same boarding pass for multiple segments
The seat number/boarding zone could be a little larger more prominent, like it is on the current DL boarding pass. That helps the kettles.
TSS From United States of America, joined Dec 2006, 3114 posts, RR: 4
Reply 6, posted (4 years 1 week 3 days 1 hour ago) and read 26554 times:
The new design seems logical and easy to read/understand, although I don't recall DL's old boarding passes being especially bad in those respects. Here's the part that I really like- "I’m sure you’ve noticed all the white space, too. We have plans for that in the months ahead! Soon be you’ll be able to use a single document for up to four flight segments – and that means no more looking for the right boarding pass on a multi-segment trip."
Able to kill active threads stone dead with a single post!
burnsie28 From United States of America, joined Aug 2004, 7865 posts, RR: 8
Reply 8, posted (4 years 1 week 3 days ago) and read 26250 times:
Quoting Cubsrule (Reply 7): Yes. Far and away the nicest change, especially for those of us who frequently travel with our families and have a lot of paper to manage. For me, the rest isn't terribly important.
I remember NW had this prior to the merger, albeit it was a little small IMO when you had the flights, but still a lot better than wasting paper and ink on numerous boarding passes.
There is a reason why the space is there. It's used to list multiple segments. There is no longer the need to tear of the end simply scan and go as normal and save it for all your connecting flights. Secondly, it doesn't matter were the confirmation # is as to GAs. They know where to find it.
star_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 10, posted (4 years 1 week 2 days 23 hours ago) and read 25723 times:
Quoting FlyASAGuy2005 (Reply 9): There is a reason why the space is there. It's used to list multiple segments. There is no longer the need to tear of the end simply scan and go as normal and save it for all your connecting flights. Secondly, it doesn't matter were the confirmation # is as to GAs. They know where to find it.
What matters is that it makes zero sense to put that data sideways.
Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like? The white space isn't a major issue, it's the fact that they have made the useless information huge and the relevant information tiny. I really don't see how that's an improvement.
burnsie28 From United States of America, joined Aug 2004, 7865 posts, RR: 8
Reply 12, posted (4 years 1 week 2 days 22 hours ago) and read 25292 times:
Quoting star_world (Reply 10): Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like? The white space isn't a major issue, it's the fact that they have made the useless information huge and the relevant information tiny. I really don't see how that's an improvement.
I don't think that has been finalized on the look, plus if they advertised it as that and then people don't get it, it can cause confusion. Sad but true.
BD338 From United States of America, joined Jul 2010, 818 posts, RR: 0
Reply 14, posted (4 years 1 week 2 days 22 hours ago) and read 25182 times:
Quoting star_world (Reply 10): Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like?
That's the bit I would like to see as well. How does it look when 4 segments are on the same BP? Is it easy to pick out the relevant info (gate, time, seat etc.) for each segment or is it crowded on the sheet? Though it sounds like this is only a partial roll out and they haven't got that piece figured out yet. Beyond that, it's a boarding pass to get me on a plane, can't say I care too much what it looks like as long as it works!
MSPNWA From United States of America, joined Apr 2009, 2523 posts, RR: 2
Reply 16, posted (4 years 1 week 2 days 22 hours ago) and read 25046 times:
I've never been a fan of having multiple segments on one boarding pass, so I'm curious to see what the new style looks like. Wish they could have shown us right away. With just one segment all that white space seems like a waste if you ask me. But in the end it's just a boarding pass. The type of paper it's written on is almost more important (bring back card stock!).
Chimborazo From United Kingdom, joined Sep 2011, 79 posts, RR: 0
Reply 17, posted (4 years 1 week 2 days 21 hours ago) and read 24607 times:
My thoughts on the information printed "sideways" is that when a passenger holds the BP out to be scanned, they will most likely have the bar-code pointing toward the GA. If it doesn't scan etc, the BP is then "automatically" in the right position for the GA to read the details without turning it. Might seem trivial but may just help turn-around times.
Even if the passenger is just at an info desk etc. they tend to pass the document over in the same manner.
Indy From United States of America, joined Jan 2005, 4617 posts, RR: 16
Reply 18, posted (4 years 1 week 2 days 21 hours ago) and read 24334 times:
Quoting BlueShamu330s (Reply 5): The only people I can imagine who will be displeased will be the BP wavers who like to show off their status or the fact they're sitting in 1A to everyone.
Oh so true. They stand around near the gate with their pass and gold/diamond tag clearly visible on their bag and talk nice and loud on their phone so everyone around them can hear how important they think they are. But anyway lol. Since DL is wanting to work on efficiency maybe we can eliminate the check-in kiosk for people who are checking bags. If you have to see an agent anyway and present ID anyway why waste time with a kiosk? Just give the agent your ID and let him check you in. He/she is probably 10x faster than the people trying to figure out how to use the machines. Such an unnecessary step. But I do like the single pass idea.
AS already does this already. I think their ticket system is really quite nice and easy to use. I have attached a picture of an old boarding pass of mine. I like that Delta put the arrival time on the ticket... nice touch!
I like delta's new ticket for the most part.
Quoting BD338 (Reply 14): Quoting star_world (Reply 10):
Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like?
That's the bit I would like to see as well. How does it look when 4 segments are on the same BP? Is it easy to pick out the relevant info
I agree, I'd like to see more segments.
to some people the sky is the limit, to aviation enthusiasts, its home!
Viscount724 From Switzerland, joined Oct 2006, 28715 posts, RR: 24
Reply 20, posted (4 years 1 week 2 days 19 hours ago) and read 22388 times:
Quoting N1120A (Reply 11): My comment is that I would hope they stick with card stock with all the use these BPs will get.
Quoting MSPNWA (Reply 16): The type of paper it's written on is almost more important (bring back card stock!).
Much cheaper and more environmentally-friendly to use regular paper. KLM uses very flimsy paper for their boarding passes and they survive just fine.
What percentage of DL boarding passes are even still printed at airports? Would assume a high (and growing) pecentage of passengers these days uses Internet check-in. (or get their boarding passes on their mobile phones), and the U.S. is generally ahead of most of the rest of the world in adoption of new technologies.
I haven't checked in at an airport in about 3 years, except for sometimes reprinting my boarding pass when I wanted to change seats.
UALFAson From United States of America, joined Mar 2004, 848 posts, RR: 3
Reply 21, posted (4 years 1 week 2 days 19 hours ago) and read 21918 times:
I like that it's a refreshed look. Like others have mentioned, my concerns are:
1) For non airline junkies, who knows or cares about the 3-letter airport codes? I like the format, but instead of just printing "MSP -> AMS" why not just print "AMSTERDAM"?
2) I wish the seat assignment were bigger. Even as just a traveler and not a flight attendant, I can't count the number of people to whom I've had to explain what their seat number was.
3) I don't understand why boarding pass info and departure monitor info don't better allign, specifically why airlines (not dust DL) choose to minimize the flight number and/or the actual departure time vs boarding time? Those are the ways to differentiate among multiple flights to the same destination on the monitors, but also represent some of the hardest to find info on a boarding pass.
Not trying to slam DL, I just find it interesting that the info they gleaned from their surveys of passengers and airport employees doesn't correspond in the slightest to my experiences as a frequent flyer.
OH, and I almost forgot: YES, bring back the card stock! (On many of the flimsy paper ones the ink can fade within hours or days, making them challenging as a souvenier or even to save for an expense report.)
"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
BMI727 From United States of America, joined Feb 2009, 16559 posts, RR: 27
Reply 22, posted (4 years 1 week 2 days 18 hours ago) and read 21742 times:
That design sucks. Make the flight number, time and gate bigger, since that's what the passenger needs to see. Make the status and seat assignment bigger since that's what airline employees need to see. Get rid of the dumb airport code in large font. Even the dumbest of dumb passengers know where they're headed and even if they don't they should be looking for a flight number and not a destination.
Why do Aerospace Engineering students have to turn things in on time?
N1120A From United States of America, joined Dec 2003, 28844 posts, RR: 74
Reply 23, posted (4 years 1 week 2 days 18 hours ago) and read 21692 times:
Quoting Viscount724 (Reply 20): Much cheaper and more environmentally-friendly to use regular paper.
Regular paper and that thermal toilet paper are still different. Regular paper would hold up much better.
Quoting Viscount724 (Reply 20): What percentage of DL boarding passes are even still printed at airports? Would assume a high (and growing) pecentage of passengers these days uses Internet check-in. (or get their boarding passes on their mobile phones), and the U.S. is generally ahead of most of the rest of the world in adoption of new technologies.
When I look around United's various terminals, I still see the vast majority carrying airport boarding passes.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
FlyASAGuy2005 From United States of America, joined Sep 2007, 7397 posts, RR: 7
Reply 24, posted (4 years 1 week 2 days 17 hours ago) and read 20756 times:
Quoting BMI727 (Reply 22): That design sucks. Make the flight number, time and gate bigger, since that's what the passenger needs to see. Make the status and seat assignment bigger since that's what airline employees need to see. Get rid of the dumb airport code in large font. Even the dumbest of dumb passengers know where they're headed and even if they don't they should be looking for a flight number and not a destination.
Unless your blind, you can't miss any of the info. Your going to be drawn to the "info" line anyway and read from left to right; it's all in one line now rather than all over the boarding pass.
What gets measured gets done.
: I don't think the IATA code is meant for pax. Probably for the gate agrnt to do a quick once over. FIrst of all, it's a boarding pass. Does it really
: The Multi segments one boarding pass is a nice thing. It's quite common over here in Europe. I.e. SAS (and their partners, i.e. JK - now bankrupt - do
: Exactly. At the end of the day, with boarding passes, less is more...the the extra junk really isn't needed. BTW, the need for the GA to actually uti
: Here's my bp from today. Like I said, unless your blind, IDK what the issue is with the print size. Could it have been a hair bigger? Sure. But the lo
: There are other plans for that currently empty space. Multi-flight BP is one of them. Other items coming too. Stay tuned. The multi-flight BP has not
: I am flying Friday, so will have to check it out then for real. Some impressions from what I see so far: I dont mind the font size, but do not like ho
: It should be bigger so people don't have to look for it. That information is more relevant than putting ATL>AMS in inch high letters, which is use
: Delta has been using this type of paper for the kiosks forever. At certain gates with the old printers and at the ticket counter, card stock is still
: Sorry for the back to back posts.. In this day and age, airlines does not want the customer to focus on the departure time. That's how folks get left.
: Fair enough, but they should say that rather than posting boarding times that are sheer fantasy (sometimes even before the airplane is scheduled to a
: Just got one for PDX-JFK tomorrow, looks nice, caught me off guard for a second when it printed. Simple is good
: Yeah, those are the best. 30 minute advanced boarding time on a CRJ turn with 20 minutes scheduled on the ground. The boarding time listed for a conn
: Yeah, that I understand. It's how the member worded it that got me confused. I wasn't sure if he was referring the the GA or passenger. And believe m
: I'm guessing that at most gates and ticket counters, the BP printers are all thermal..........I don't think they'll change back to the old stock and
: It's hit and miss. Most of the gates in Atlanta still have the old printers that use card stock. However, they all do have the new printers too (most
: Looks nice in person, er, in real life? Looks like they used Windows' "Segoe WP" font for the "ATL -- MSP." Nice touch, friendly and cheerful font. N
: See reply 39 below It ust depends on what the station has.
: yup, for years already. And I had this already in 1999 with NZ domestically and in 2004 with Origin Pacific. SAS does this as well (incl. Wideroe). C
: Oh, and just to add, although minor and doesnt really matter here on A.net but its now called a "Boarding Document" and not a "Boarding Pass" anymore
: 42 replies on a new Boarding Pass design. Gotta love a.net!
: Is there some programmatic limitation that prevents using BOLD fonts? e.g. That large, spindly ATL > MSP would be perhaps even more visible in a b
: Not sure what the big deal is about the readability. With or without my glasses, I can read it just fine and it does seem to be in a more organized ma
: As an FA I LOVE the new format. The city code is great. How many times I have a "seat dupe" that's actually the wrong BP? The "BOARDING TIME" is aweso
: I think all NRPS say that. I flew to MSP as a NRPS yesterday as well and mine said that too and IIRC all my other NRPS trips had it on there too. Don
: You know to be honest I was thinking the same thing when I first saw it as far as that info being bolded so I agree with you. Although I'm not sure w
: Yeah, all the PS travel use to be fun (all the flying) but now it's just tiring so I do feel for some of these FFs that's on the road 40+ weeks out o
: Has Delta adjusted boarding times some recently (perhaps in conjunction with the new boarding passes)? I had a 1940 departure from MSP last night wit
: I fall into both catagories! I travel alot, and I'm always at the gate in plenty of time, so the "boarding" time isn't much of an issue for me. On th
: After 2 flights looking at close to 100 boarding "documents" I say this is an Epic FAIL on Delta's part. Not just passengers look at these. Agents and
: You answered your own question but not the boarding times haven't been adjusted with the new BPs. The times were adjusted some time mid last year and
: Not the second one. What is the point of saying a CRJ is going to board 40 minutes before departure? How often does that actually happen?
: Yes, it doesn't fit within our Delta Brand Guidelines. We have a "semi-bold" but its use is very limited.
: ] Just possibly, Delta and the flying public will disagree with your astute comments