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Delta Unveils New Boarding Pass Design -PIC  
User currently offlineplateman From United States of America, joined May 2007, 922 posts, RR: 0
Posted (2 years 6 months 2 days 10 hours ago) and read 24134 times:

Did not see this posted but Delta has just released images and information on their new boarding passes, coming to a check-in near you ...

Most important they say is using the same boarding document for up to four flight segments in the months to come.

They seem more streamlining, so I'm a fan ... pic at this link: http://blog.delta.com/2012/02/01/new...ebuts-on-delta-com-airport-kiosks/

Also are any other airlines planning on doing this? A friend flew AA recently out of IND and in advance of super bowl they had PDA's that spit out boarding passes that looked very much like JetBlue's .. I asked if this will be rolled out nationwide and got a 'no comment.'

[Edited 2012-02-01 07:20:37]

[Edited 2012-02-01 07:20:45]

[Edited 2012-02-01 07:24:22]


"Explore. Dream. Discover." -Mark Twain
67 replies: All unread, showing first 25:
 
User currently offlineStabilator From United States of America, joined Nov 2010, 695 posts, RR: 0
Reply 1, posted (2 years 6 months 2 days 10 hours ago) and read 24092 times:

Just saw this on the DL face book page. Looks fine to me. Whenever I can I use a mobile boarding pass on their iPhone app. Facebook comments seem to think they should make the font larger.


So we beat on against the current, borne back ceaselessly into the past.
User currently offlinestar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 2, posted (2 years 6 months 2 days 10 hours ago) and read 24093 times:

Wow - this is incredibly bad. At a glance:

- Airport codes as the largest, most prominent text? This is meaningless to the vast majority of passengers
- Tiny, tiny "sky priority" text which needs to be looked at in security lines and at boarding to determine eligibility. They're going to need magnifying glasses
- Sideways text for information like the confirmation number that would be useful if a GA needed to look up the booking. Why not use some of the vast amount of empty (horizontal) space?
- Tiny departure and arrival times

It's shocking that they actually believe they thought about the design and this is the result.


User currently offlineKatwspotter From United States of America, joined Feb 2007, 207 posts, RR: 1
Reply 3, posted (2 years 6 months 2 days 10 hours ago) and read 24089 times:

They announced this to employees a week or two ago. Used it this morning for my flight to MSP. To me, it seems to be a lot more customer friendly.


A/C I have worked in ATW - SF340 E145 CRJ2/7/9 DC93/4/5 A319/20 MD83 B738 B752/3 B763/4 A333
User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7542 posts, RR: 28
Reply 4, posted (2 years 6 months 2 days 10 hours ago) and read 24046 times:

Good to see a couple of features that were on the NW boarding passes being integrated into the new design.

Specifically:
Arrival Time (eliminates a lot of stupid questions from people asking GAs & FAs or not being able to figure out the time change)
Ability to use the same boarding pass for multiple segments

The seat number/boarding zone could be a little larger more prominent, like it is on the current DL boarding pass. That helps the kettles.


User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 2866 posts, RR: 25
Reply 5, posted (2 years 6 months 2 days 10 hours ago) and read 23996 times:

A major improvement.

The only people I can imagine who will be displeased will be the BP wavers who like to show off their status or the fact they're sitting in 1A to everyone.  

Rgds



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineTSS From United States of America, joined Dec 2006, 3066 posts, RR: 5
Reply 6, posted (2 years 6 months 2 days 10 hours ago) and read 23935 times:

The new design seems logical and easy to read/understand, although I don't recall DL's old boarding passes being especially bad in those respects. Here's the part that I really like- "I’m sure you’ve noticed all the white space, too. We have plans for that in the months ahead! Soon be you’ll be able to use a single document for up to four flight segments – and that means no more looking for the right boarding pass on a multi-segment trip."   


Able to kill active threads stone dead with a single post!
User currently offlineCubsrule From United States of America, joined May 2004, 22741 posts, RR: 20
Reply 7, posted (2 years 6 months 2 days 9 hours ago) and read 23768 times:

Quoting PSU.DTW.SCE (Reply 4):
Ability to use the same boarding pass for multiple segments

Yes. Far and away the nicest change, especially for those of us who frequently travel with our families and have a lot of paper to manage. For me, the rest isn't terribly important.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineburnsie28 From United States of America, joined exactly 10 years ago today! , 7533 posts, RR: 8
Reply 8, posted (2 years 6 months 2 days 9 hours ago) and read 23631 times:

Quoting Cubsrule (Reply 7):
Yes. Far and away the nicest change, especially for those of us who frequently travel with our families and have a lot of paper to manage. For me, the rest isn't terribly important.

I remember NW had this prior to the merger, albeit it was a little small IMO when you had the flights, but still a lot better than wasting paper and ink on numerous boarding passes.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 9, posted (2 years 6 months 2 days 8 hours ago) and read 23177 times:

Quoting Katwspotter (Reply 3):

Same with me! Heading to Minne myself and I was surprised when the kiosk spit it out. Totally forgot about the announcement made last week.

Quoting star_world (Reply 2):

There is a reason why the space is there. It's used to list multiple segments. There is no longer the need to tear of the end simply scan and go as normal and save it for all your connecting flights. Secondly, it doesn't matter were the confirmation # is as to GAs. They know where to find it.



What gets measured gets done.
User currently offlinestar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 10, posted (2 years 6 months 2 days 8 hours ago) and read 23104 times:

Quoting FlyASAGuy2005 (Reply 9):
There is a reason why the space is there. It's used to list multiple segments. There is no longer the need to tear of the end simply scan and go as normal and save it for all your connecting flights. Secondly, it doesn't matter were the confirmation # is as to GAs. They know where to find it.

What matters is that it makes zero sense to put that data sideways.

Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like? The white space isn't a major issue, it's the fact that they have made the useless information huge and the relevant information tiny. I really don't see how that's an improvement.


User currently offlineN1120A From United States of America, joined Dec 2003, 26376 posts, RR: 76
Reply 11, posted (2 years 6 months 2 days 8 hours ago) and read 22975 times:

My comment is that I would hope they stick with card stock with all the use these BPs will get.

Quoting star_world (Reply 2):
- Airport codes as the largest, most prominent text? This is meaningless to the vast majority of passengers

But it does mean something to the airport staff. Makes it easy to read quickly.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineburnsie28 From United States of America, joined exactly 10 years ago today! , 7533 posts, RR: 8
Reply 12, posted (2 years 6 months 2 days 7 hours ago) and read 22673 times:

Quoting star_world (Reply 10):
Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like? The white space isn't a major issue, it's the fact that they have made the useless information huge and the relevant information tiny. I really don't see how that's an improvement.

I don't think that has been finalized on the look, plus if they advertised it as that and then people don't get it, it can cause confusion. Sad but true.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlinemayor From United States of America, joined Mar 2008, 10351 posts, RR: 14
Reply 13, posted (2 years 6 months 2 days 7 hours ago) and read 22651 times:

Quoting star_world (Reply 10):
The white space isn't a major issue, it's the fact that they have made the useless information huge and the relevant information tiny.

I would only call it "tiny" in the example given. If you blow it up to actual size, even the small print is easy to read.

Quoting N1120A (Reply 11):

But it does mean something to the airport staff. Makes it easy to read quickly.

Exactly. As in when a little old lady comes up to your gate with a BP that shows MSP-AMS and your flight is going MSP-ATL.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineBD338 From United States of America, joined Jul 2010, 703 posts, RR: 0
Reply 14, posted (2 years 6 months 2 days 7 hours ago) and read 22563 times:

Quoting star_world (Reply 10):
Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like?

That's the bit I would like to see as well. How does it look when 4 segments are on the same BP? Is it easy to pick out the relevant info (gate, time, seat etc.) for each segment or is it crowded on the sheet? Though it sounds like this is only a partial roll out and they haven't got that piece figured out yet. Beyond that, it's a boarding pass to get me on a plane, can't say I care too much what it looks like as long as it works!


User currently offlinesyncmaster From United States of America, joined Jul 2002, 2021 posts, RR: 10
Reply 15, posted (2 years 6 months 2 days 7 hours ago) and read 22469 times:
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Quoting N1120A (Reply 11):
But it does mean something to the airport staff. Makes it easy to read quickly.

Exactly, not many people look at their boarding pass anyways, they're more likely to look at the monitors throughout the airport. But every time you ask for help the person who does wants to see it.

It will be especially nice when there is just one for multiple segments. Keep up the good work Delta!


User currently offlineMSPNWA From United States of America, joined Apr 2009, 1918 posts, RR: 2
Reply 16, posted (2 years 6 months 2 days 7 hours ago) and read 22427 times:

I've never been a fan of having multiple segments on one boarding pass, so I'm curious to see what the new style looks like. Wish they could have shown us right away. With just one segment all that white space seems like a waste if you ask me. But in the end it's just a boarding pass. The type of paper it's written on is almost more important (bring back card stock!).

User currently offlineChimborazo From United Kingdom, joined Sep 2011, 71 posts, RR: 0
Reply 17, posted (2 years 6 months 2 days 6 hours ago) and read 21988 times:

My thoughts on the information printed "sideways" is that when a passenger holds the BP out to be scanned, they will most likely have the bar-code pointing toward the GA. If it doesn't scan etc, the BP is then "automatically" in the right position for the GA to read the details without turning it. Might seem trivial but may just help turn-around times.
Even if the passenger is just at an info desk etc. they tend to pass the document over in the same manner.


User currently offlineIndy From United States of America, joined Jan 2005, 4537 posts, RR: 18
Reply 18, posted (2 years 6 months 2 days 6 hours ago) and read 21715 times:

Quoting BlueShamu330s (Reply 5):
The only people I can imagine who will be displeased will be the BP wavers who like to show off their status or the fact they're sitting in 1A to everyone.

Oh so true. They stand around near the gate with their pass and gold/diamond tag clearly visible on their bag and talk nice and loud on their phone so everyone around them can hear how important they think they are. But anyway lol. Since DL is wanting to work on efficiency maybe we can eliminate the check-in kiosk for people who are checking bags. If you have to see an agent anyway and present ID anyway why waste time with a kiosk? Just give the agent your ID and let him check you in. He/she is probably 10x faster than the people trying to figure out how to use the machines. Such an unnecessary step. But I do like the single pass idea.



Indy = Indianapolis and not Independence Air
User currently offlinealaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 19, posted (2 years 6 months 2 days 4 hours ago) and read 20076 times:

Quoting plateman (Thread starter):
Also are any other airlines planning on doing this?

AS already does this already. I think their ticket system is really quite nice and easy to use. I have attached a picture of an old boarding pass of mine. I like that Delta put the arrival time on the ticket... nice touch!


I like delta's new ticket for the most part.

Quoting BD338 (Reply 14):
Quoting star_world (Reply 10):
Wouldn't it be logical, if they wanted to publicise the benefits of this new layout on their blog, to show what a multi-segment itinerary looks like?

That's the bit I would like to see as well. How does it look when 4 segments are on the same BP? Is it easy to pick out the relevant info

I agree, I'd like to see more segments.

~Cheers-
~~Kyle



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently onlineViscount724 From Switzerland, joined Oct 2006, 24917 posts, RR: 22
Reply 20, posted (2 years 6 months 2 days 4 hours ago) and read 19769 times:

Quoting N1120A (Reply 11):
My comment is that I would hope they stick with card stock with all the use these BPs will get.
Quoting MSPNWA (Reply 16):
The type of paper it's written on is almost more important (bring back card stock!).

Much cheaper and more environmentally-friendly to use regular paper. KLM uses very flimsy paper for their boarding passes and they survive just fine.

What percentage of DL boarding passes are even still printed at airports? Would assume a high (and growing) pecentage of passengers these days uses Internet check-in. (or get their boarding passes on their mobile phones), and the U.S. is generally ahead of most of the rest of the world in adoption of new technologies.

I haven't checked in at an airport in about 3 years, except for sometimes reprinting my boarding pass when I wanted to change seats.


User currently offlineUALFAson From United States of America, joined Mar 2004, 704 posts, RR: 4
Reply 21, posted (2 years 6 months 2 days 4 hours ago) and read 19299 times:

I like that it's a refreshed look. Like others have mentioned, my concerns are:

1) For non airline junkies, who knows or cares about the 3-letter airport codes? I like the format, but instead of just printing "MSP -> AMS" why not just print "AMSTERDAM"?

2) I wish the seat assignment were bigger. Even as just a traveler and not a flight attendant, I can't count the number of people to whom I've had to explain what their seat number was.

3) I don't understand why boarding pass info and departure monitor info don't better allign, specifically why airlines (not dust DL) choose to minimize the flight number and/or the actual departure time vs boarding time? Those are the ways to differentiate among multiple flights to the same destination on the monitors, but also represent some of the hardest to find info on a boarding pass.

Not trying to slam DL, I just find it interesting that the info they gleaned from their surveys of passengers and airport employees doesn't correspond in the slightest to my experiences as a frequent flyer.

OH, and I almost forgot: YES, bring back the card stock! (On many of the flimsy paper ones the ink can fade within hours or days, making them challenging as a souvenier or even to save for an expense report.)



"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
User currently offlineBMI727 From United States of America, joined Feb 2009, 15719 posts, RR: 26
Reply 22, posted (2 years 6 months 2 days 4 hours ago) and read 19123 times:

That design sucks. Make the flight number, time and gate bigger, since that's what the passenger needs to see. Make the status and seat assignment bigger since that's what airline employees need to see. Get rid of the dumb airport code in large font. Even the dumbest of dumb passengers know where they're headed and even if they don't they should be looking for a flight number and not a destination.


Why do Aerospace Engineering students have to turn things in on time?
User currently offlineN1120A From United States of America, joined Dec 2003, 26376 posts, RR: 76
Reply 23, posted (2 years 6 months 2 days 4 hours ago) and read 19073 times:

Quoting Viscount724 (Reply 20):
Much cheaper and more environmentally-friendly to use regular paper.

Regular paper and that thermal toilet paper are still different. Regular paper would hold up much better.

Quoting Viscount724 (Reply 20):
What percentage of DL boarding passes are even still printed at airports? Would assume a high (and growing) pecentage of passengers these days uses Internet check-in. (or get their boarding passes on their mobile phones), and the U.S. is generally ahead of most of the rest of the world in adoption of new technologies.

When I look around United's various terminals, I still see the vast majority carrying airport boarding passes.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 24, posted (2 years 6 months 2 days 3 hours ago) and read 18137 times:

Quoting BMI727 (Reply 22):
That design sucks. Make the flight number, time and gate bigger, since that's what the passenger needs to see. Make the status and seat assignment bigger since that's what airline employees need to see. Get rid of the dumb airport code in large font. Even the dumbest of dumb passengers know where they're headed and even if they don't they should be looking for a flight number and not a destination.

Unless your blind, you can't miss any of the info. Your going to be drawn to the "info" line anyway and read from left to right; it's all in one line now rather than all over the boarding pass.



What gets measured gets done.
25 Post contains images ghifty : I don't think the IATA code is meant for pax. Probably for the gate agrnt to do a quick once over. FIrst of all, it's a boarding pass. Does it really
26 reifel : The Multi segments one boarding pass is a nice thing. It's quite common over here in Europe. I.e. SAS (and their partners, i.e. JK - now bankrupt - do
27 FlyASAGuy2005 : Exactly. At the end of the day, with boarding passes, less is more...the the extra junk really isn't needed. BTW, the need for the GA to actually uti
28 Post contains images FlyASAGuy2005 : Here's my bp from today. Like I said, unless your blind, IDK what the issue is with the print size. Could it have been a hair bigger? Sure. But the lo
29 dl747400 : There are other plans for that currently empty space. Multi-flight BP is one of them. Other items coming too. Stay tuned. The multi-flight BP has not
30 cloudboy : I am flying Friday, so will have to check it out then for real. Some impressions from what I see so far: I dont mind the font size, but do not like ho
31 BMI727 : It should be bigger so people don't have to look for it. That information is more relevant than putting ATL>AMS in inch high letters, which is use
32 FlyASAGuy2005 : Delta has been using this type of paper for the kiosks forever. At certain gates with the old printers and at the ticket counter, card stock is still
33 FlyASAGuy2005 : Sorry for the back to back posts.. In this day and age, airlines does not want the customer to focus on the departure time. That's how folks get left.
34 Cubsrule : Fair enough, but they should say that rather than posting boarding times that are sheer fantasy (sometimes even before the airplane is scheduled to a
35 BlatantEcho : Just got one for PDX-JFK tomorrow, looks nice, caught me off guard for a second when it printed. Simple is good
36 PSU.DTW.SCE : Yeah, those are the best. 30 minute advanced boarding time on a CRJ turn with 20 minutes scheduled on the ground. The boarding time listed for a conn
37 FlyASAGuy2005 : Yeah, that I understand. It's how the member worded it that got me confused. I wasn't sure if he was referring the the GA or passenger. And believe m
38 mayor : I'm guessing that at most gates and ticket counters, the BP printers are all thermal..........I don't think they'll change back to the old stock and
39 FlyASAGuy2005 : It's hit and miss. Most of the gates in Atlanta still have the old printers that use card stock. However, they all do have the new printers too (most
40 Post contains images ghifty : Looks nice in person, er, in real life? Looks like they used Windows' "Segoe WP" font for the "ATL -- MSP." Nice touch, friendly and cheerful font. N
41 FlyASAGuy2005 : See reply 39 below It ust depends on what the station has.
42 Post contains images ZKEOJ : yup, for years already. And I had this already in 1999 with NZ domestically and in 2004 with Origin Pacific. SAS does this as well (incl. Wideroe). C
43 Katwspotter : Oh, and just to add, although minor and doesnt really matter here on A.net but its now called a "Boarding Document" and not a "Boarding Pass" anymore
44 Post contains images jetlanta : 42 replies on a new Boarding Pass design. Gotta love a.net!
45 quiet1 : Is there some programmatic limitation that prevents using BOLD fonts? e.g. That large, spindly ATL > MSP would be perhaps even more visible in a b
46 mayor : Not sure what the big deal is about the readability. With or without my glasses, I can read it just fine and it does seem to be in a more organized ma
47 b727fa : As an FA I LOVE the new format. The city code is great. How many times I have a "seat dupe" that's actually the wrong BP? The "BOARDING TIME" is aweso
48 Katwspotter : I think all NRPS say that. I flew to MSP as a NRPS yesterday as well and mine said that too and IIRC all my other NRPS trips had it on there too. Don
49 Post contains images FlyASAGuy2005 : You know to be honest I was thinking the same thing when I first saw it as far as that info being bolded so I agree with you. Although I'm not sure w
50 FlyASAGuy2005 : Yeah, all the PS travel use to be fun (all the flying) but now it's just tiring so I do feel for some of these FFs that's on the road 40+ weeks out o
51 Cubsrule : Has Delta adjusted boarding times some recently (perhaps in conjunction with the new boarding passes)? I had a 1940 departure from MSP last night wit
52 packcheer : I fall into both catagories! I travel alot, and I'm always at the gate in plenty of time, so the "boarding" time isn't much of an issue for me. On th
53 cokepopper : After 2 flights looking at close to 100 boarding "documents" I say this is an Epic FAIL on Delta's part. Not just passengers look at these. Agents and
54 FlyASAGuy2005 : You answered your own question but not the boarding times haven't been adjusted with the new BPs. The times were adjusted some time mid last year and
55 Cubsrule : Not the second one. What is the point of saying a CRJ is going to board 40 minutes before departure? How often does that actually happen?
56 burnsie28 : Yes, it doesn't fit within our Delta Brand Guidelines. We have a "semi-bold" but its use is very limited.
57 bobnwa : ] Just possibly, Delta and the flying public will disagree with your astute comments
58 FlyASAGuy2005 : Filler Filler Filler[Edited 2012-02-07 12:03:34]
59 fun2fly : Cant' tell you how long it took to board today, but the number of people that had to pull out there cheaters to read the seat #'s was amazing. How man
60 mayor : I'm willing to bet that those stations (mostly outstations) that still have the old card stock and printers, probably have quite a bit of the card st
61 BMI727 : Luckily for Delta, it's highly unlikely anyone ever chose their airline based on boarding pass design. But seriously, it doesn't take a rocket scient
62 b727fa : Funny, I've not heard any of this on the line. As for the boarding times, they're published as a consistency measure. But the "short" boarding time fo
63 Cubsrule : No. But if the "real" boarding time is 20 minutes before departure, I'm more likely to be at the gate if I'm told that rather than that the boarding
64 FlyASAGuy2005 : For a savvy traveler like yourself and most a.net members, sure. But 727fa has it right. You still want everyone at the gate by 35 so that if there a
65 Indy : I just printed out my boarding passes for a trip tomorrow and personally I think the look is fine. It isn't a single pass but there is no problem read
66 alnicocunife : Well maybe all of the "White space" will be used for coupons or advert's to increase revenue? Coupon for free bags or a discount on food for sale. Del
67 FlyASAGuy2005 : As stated before, the blank space will be used to list multiple segments for the same itinerary. Pretty much like how NW did it..
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