olddominion727 From United States of America, joined Jan 2012, 405 posts, RR: 0 Posted (3 years 2 months 2 weeks 1 day 2 hours ago) and read 18731 times:
Just had a quarterly meeting with the great sales team at UA. Midnight the CO brand, carrier 005 will no longer be in operation. I don't know if this has been reported yet, so if it has, forgive me. It appears that all but 10 airports will make the signage change deadline. The reservation systems will be down from midnight-2am central time when UA switches from their old system of Apollo to Continental's. At the same time the UA desks in the philippines will finally be moving back to HOU (thank goodness)!
Four tears have been created on the new frequent flier program 25 silver,50 gold,75 platnium,100 executive platnium. The top-tiered folks should have already received an email/packets with their new United One Pass Account #: the lower levels can go onto www.UA.com and get their new account numbers.
Partially unused CO tickets should be exchanged by the close of business Mar 2. Any CO MCO's will not be good after Mar 2 for agency exchange. They will need to be submitted to UA for an electronic exchange voucher and UA will have to process the exchange.
This is from my notes and the information they passed out to us.
RDH3E From United States of America, joined Mar 2011, 2023 posts, RR: 4
Reply 4, posted (3 years 2 months 2 weeks 1 day 2 hours ago) and read 18479 times:
Quoting olddominion727 (Reply 2):
I think they're still going to outsource to India, but the UA workers are coming home! I have a new respect for UA (CO)... CO never had Philippine call centers...
The Philippines is the BEST place to outsource anything to with respect to other outsourcing centers. The PH was part of the US until '46 and they still speak great english, have a western style system of education, and are very friendly people. While you can hate on outsourcing, the Philippines is still probably the "closest" to home, regardless of the distance.
ikramerica From United States of America, joined May 2005, 21732 posts, RR: 59
Reply 5, posted (3 years 2 months 2 weeks 1 day 2 hours ago) and read 18478 times:
I'm glad it's happening March 3 and not February29/March 1 as rumored in the past (Apollo contract was supposed to end February 29). But I guess everyone thought it was more wise to do the switch during the traditional IT Saturday night dark period than a Wednesday night.
Works for me. I'm flying out March 1 on an award ticket with CO's system on a LH carrier, but want to switch flights to a non-stop on Swiss who doesn't open award seats to non-MilePlan airlines in F and J sometimes until morning of. The last thing I needed was to not be able to do so because the system was in the crapper like B6's switch.
Of all the things to worry about... the Wookie has no pants.
I don't hate the philippines at all. they are great islands/country. This has nothing to do with politics etc., it's about a world-wide United States of America flagship carrier. When we have people in the home country they respresent unemployed and homeless, we need to do better--we need to feed them--let them earn their wage for their families. As ANY nation would do for their citizens. I doubt Philippine Airlines would keep a call-center in the United States if the roles were exactly opposite.
ual757 From United States of America, joined Sep 2006, 807 posts, RR: 3
Reply 14, posted (3 years 2 months 2 weeks 20 hours ago) and read 15770 times:
Quoting olddominion727 (Thread starter): Four tears have been created on the new frequent flier program 25 silver,50 gold,75 platnium,100 executive platnium. The top-tiered folks should have already received an email/packets with their new United One Pass Account #: the lower levels can go onto www.UA.com and get their new account numbers.
Premier Silver, Premier Gold, Premier Platinum, and Premier 1K (not EXP - that's AA's term).
RyanairGuru From Australia, joined Oct 2006, 6122 posts, RR: 6
Reply 15, posted (3 years 2 months 2 weeks 20 hours ago) and read 15669 times:
Quoting Victr (Reply 12): a shout out to the best air carrier in the world always got me home
god speed co
Without going into lengthy reminisences and tear-jerking tales, CO has a very VERY special place in my heart. They truly formed part of my childhood, and it is sad to see them go. I just wish I'd had one final opportunity to fly them, but that's not very easy down here...
CapEd388 From United States of America, joined Feb 2011, 233 posts, RR: 0
Reply 16, posted (3 years 2 months 2 weeks 19 hours ago) and read 15450 times:
It is very sad indeed. I had read that this day was coming some time in the coming days, but its sad to learn of the actual date when the Continental name will be gone.
They also hold a special place in my heart. Continental was the airline I flew on, the very first time that I flew and they were also the airline I have flown on the most and they are also the ones that have the largest presence in my local airport. It will definitely be a sad day on March 3rd.
They are a great airline and I hope that some of Continental's culture and personality rubs off on the new UA. Best wishes to the new United.
Farewell Continental and thank you for being the last legacy airline that had respect for what that was.
Big thumbs down to Tilton/Smisek/Wall St. bankers for destroying this. The colors live on, but that means jack.
Quoting dsuairptman (Reply 11):
Smisek won't. He has no respect for CO or what Bethune and the CO people built. He destroyed CO and what made it great for his own pocket book and those of a few select others.
I could not agree more.
The best contribution to safety is a competent Pilot.
qantasguy From United States of America, joined Oct 2003, 165 posts, RR: 0
Reply 19, posted (3 years 2 months 2 weeks 15 hours ago) and read 14042 times:
I will miss CO too. I remember flying the old 747-200s and the DC-10s in and out of Australia. We'd go via Honolulu and Auckland. Rough old birds sometimes, like the Pan Am ones. I must say tho, and I know there are those of you who don't agree, but I've always had a pleasant experience with the call center in India when I book through United. Now, I'd prefer to have the jobs here in the US, but I've always enjoyed my chats with them in India. If I could remember their names, I'd list them here because they made a difference. There was this one girl, Soonja Masters, who worked at the Delta check-in counter at DFW, she was so pleasant, I remember her name after all these years. Just saying, it makes a difference when you're always traveling to have nice folks along the way.
Chicagoflight From United States of America, joined Nov 2009, 87 posts, RR: 0
Reply 22, posted (3 years 2 months 2 weeks 12 hours ago) and read 12302 times:
Quoting dsuairptman (Reply 11): Smisek won't. He has no respect for CO or what Bethune and the CO people built. He destroyed CO and what made it great for his own pocket book and those of a few select others.
That $250,000,000 in profit sharing didn't go into Smisek's pocket and a select few others.
All you negative nellies need to get over yourselves.
RDH3E From United States of America, joined Mar 2011, 2023 posts, RR: 4
Reply 23, posted (3 years 2 months 2 weeks 12 hours ago) and read 11871 times:
Quoting olddominion727 (Reply 7): When we have people in the home country they respresent unemployed and homeless, we need to do better--we need to feed them--let them earn their wage for their families. As ANY nation would do for their citizens. I doubt Philippine Airlines would keep a call-center in the United States if the roles were exactly opposite.
That is a topic for another thread, but I'd be willing to bet that those employees in the Philippines call center speak far better english and have much better computer skills than pretty much any homeless person. Most homeless need mental couseling, not just a job. A profound number of homeless have some sort of mental disability which many times contributed to their current lot in life. It's very sad, but outsourcing has next to nothing to do with homelessness. Joblessness, well we can discuss that in private because it's largely a political issue and we obviously disagree.
How can metal objects be sad again? And why are they sad?
Quoting Chicagoflight (Reply 22): That $250,000,000 in profit sharing didn't go into Smisek's pocket and a select few others.
Correct, anyone the top 4-5 layers of management is exempt from the profit sharing payouts, I don't want to go into org chart specifics, but basically Smisek doesn't get it, his directs don't get it, their directs don't get it, their directs don't get it, and their directs don't get it. Then there is the rest of us, splitting it down here at the bottom
ULMFlyer From Brazil, joined Sep 2006, 475 posts, RR: 1
Reply 24, posted (3 years 2 months 2 weeks 11 hours ago) and read 11818 times:
Quoting AWACSooner (Reply 9): Too bad they still won't close their pathetic call center in India. They came up with new and creative ways to insult me every time I called them with an issue that they obviously cared nothing about.
Yesterday I called the Elite desk and instead of being transferred to the Prez Platinum Desk as always happened, I was surprised to be talking to an Indian dude. It went fine, but I don't know, it just didn't feel right. I've had some outstanding experiences dealing with CO people in the US, who've gone out of their way to help me and now I have to struggle to understand someone's accent. I hope it's just a transition thing.
Let's go Pens!
: My my.... we are being a bit melodramatic aren't we? Smisek is no angel, but "destroyed CO"? Get real
: I'm going to play devils advocate here.... I don't mean to rain on the parade here but let's put everything into perspective. CO was a highly rated a
: What Smisek did was allow the perfect merger to happen - one that pairs the South and NYC with the West and AsiaPac. Overlap is near zero (sans minor
: Well put, it is the perfect merger, creating, for the first time, a flag carrier for the USA the covers the entire nation with excellent hub location
: How long has the decision been in place to keep the One Pass vs. Mileage Plus name? I guess the name went with the reservation system..... What preci
: Honestly, why would they have any intention on keeping the Eastern Airlines frequent flyer program name to represent the new United? Did it even stan
: PMUA used to fly SEL-MNL from Gimpo before cancelling the flight many years ago.
: CO has been my favourite carrier, since the 80's when it had a hub in Denver. They are the last carrier to stop offering meals and reluctantly started