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CO Finally Flies Into The Sunset Mar 3.  
User currently offlineolddominion727 From United States of America, joined Jan 2012, 378 posts, RR: 0
Posted (2 years 5 months 2 days 23 hours ago) and read 18379 times:

Just had a quarterly meeting with the great sales team at UA. Midnight the CO brand, carrier 005 will no longer be in operation. I don't know if this has been reported yet, so if it has, forgive me. It appears that all but 10 airports will make the signage change deadline. The reservation systems will be down from midnight-2am central time when UA switches from their old system of Apollo to Continental's. At the same time the UA desks in the philippines will finally be moving back to HOU (thank goodness)!

Four tears have been created on the new frequent flier program 25 silver,50 gold,75 platnium,100 executive platnium. The top-tiered folks should have already received an email/packets with their new United One Pass Account #: the lower levels can go onto www.UA.com and get their new account numbers.

Partially unused CO tickets should be exchanged by the close of business Mar 2. Any CO MCO's will not be good after Mar 2 for agency exchange. They will need to be submitted to UA for an electronic exchange voucher and UA will have to process the exchange.

This is from my notes and the information they passed out to us.

RIP CO/005

61 replies: All unread, showing first 25:
 
User currently offlineAirCalSNA From United States of America, joined Mar 2010, 327 posts, RR: 0
Reply 1, posted (2 years 5 months 2 days 23 hours ago) and read 18243 times:

So no more overseas reservations center?

User currently offlineolddominion727 From United States of America, joined Jan 2012, 378 posts, RR: 0
Reply 2, posted (2 years 5 months 2 days 23 hours ago) and read 18202 times:

I think they're still going to outsource to India, but the UA workers are coming home! I have a new respect for UA (CO)... CO never had Philippine call centers...

User currently offlineMillwallSean From Singapore, joined Apr 2008, 1238 posts, RR: 6
Reply 3, posted (2 years 5 months 2 days 23 hours ago) and read 18173 times:

A pity the Philippines desk were one of the best assets UA had. They were awesome to deal with, great customer service attitude.
Miles better than anything ive ever gotten from the US based ones.



No One Likes Us - We Dont Care.
User currently onlineRDH3E From United States of America, joined Mar 2011, 1591 posts, RR: 2
Reply 4, posted (2 years 5 months 2 days 23 hours ago) and read 18127 times:

Quoting olddominion727 (Reply 2):

I think they're still going to outsource to India, but the UA workers are coming home! I have a new respect for UA (CO)... CO never had Philippine call centers...

The Philippines is the BEST place to outsource anything to with respect to other outsourcing centers. The PH was part of the US until '46 and they still speak great english, have a western style system of education, and are very friendly people. While you can hate on outsourcing, the Philippines is still probably the "closest" to home, regardless of the distance.


User currently offlineikramerica From United States of America, joined May 2005, 21472 posts, RR: 60
Reply 5, posted (2 years 5 months 2 days 23 hours ago) and read 18126 times:

I'm glad it's happening March 3 and not February29/March 1 as rumored in the past (Apollo contract was supposed to end February 29). But I guess everyone thought it was more wise to do the switch during the traditional IT Saturday night dark period than a Wednesday night.

Works for me. I'm flying out March 1 on an award ticket with CO's system on a LH carrier, but want to switch flights to a non-stop on Swiss who doesn't open award seats to non-MilePlan airlines in F and J sometimes until morning of. The last thing I needed was to not be able to do so because the system was in the crapper like B6's switch.



Of all the things to worry about... the Wookie has no pants.
User currently offlineUnitedTristar From , joined Dec 1969, posts, RR:
Reply 6, posted (2 years 5 months 2 days 23 hours ago) and read 18037 times:

Quoting AirCalSNA (Reply 1):


The call center they are refering to is not a res center, I don't think a decision has been announced regarding Indian res centers

-m

  


User currently offlineolddominion727 From United States of America, joined Jan 2012, 378 posts, RR: 0
Reply 7, posted (2 years 5 months 2 days 23 hours ago) and read 17902 times:

Quoting RDH3E (Reply 4):

I don't hate the philippines at all. they are great islands/country. This has nothing to do with politics etc., it's about a world-wide United States of America flagship carrier. When we have people in the home country they respresent unemployed and homeless, we need to do better--we need to feed them--let them earn their wage for their families. As ANY nation would do for their citizens. I doubt Philippine Airlines would keep a call-center in the United States if the roles were exactly opposite.


User currently offlinedsuairptman From United States of America, joined Jul 2003, 892 posts, RR: 0
Reply 8, posted (2 years 5 months 2 days 22 hours ago) and read 17852 times:

Farewell Continental and thank you for being the last legacy airline that had respect for what that was.

Big thumbs down to Tilton/Smisek/Wall St. bankers for destroying this. The colors live on, but that means jack.



GEAUX SAINTS!
User currently offlineAWACSooner From United States of America, joined Jan 2008, 1882 posts, RR: 1
Reply 9, posted (2 years 5 months 2 days 20 hours ago) and read 17239 times:

Quoting olddominion727 (Thread starter):
At the same time the UA desks in the philippines will finally be moving back to HOU (thank goodness)!

Too bad they still won't close their pathetic call center in India. They came up with new and creative ways to insult me every time I called them with an issue that they obviously cared nothing about.

Quoting MillwallSean (Reply 3):
A pity the Philippines desk were one of the best assets UA had. They were awesome to deal with, great customer service attitude.

This!


User currently offlineBoeing773ER From United States of America, joined Dec 2011, 417 posts, RR: 0
Reply 10, posted (2 years 5 months 2 days 20 hours ago) and read 17118 times:

I'm very sad to see CO be gone, forever.

They were by far my favorite US carrier, but good thing CO management seems to control the new company. Hopefully keep up with CO's high standard of service.



Work Hard, Fly Right.
User currently offlinedsuairptman From United States of America, joined Jul 2003, 892 posts, RR: 0
Reply 11, posted (2 years 5 months 2 days 18 hours ago) and read 16769 times:

Quoting Boeing773ER (Reply 10):
They were by far my favorite US carrier, but good thing CO management seems to control the new company. Hopefully keep up with CO's high standard of service.

Smisek won't. He has no respect for CO or what Bethune and the CO people built. He destroyed CO and what made it great for his own pocket book and those of a few select others.



GEAUX SAINTS!
User currently offlineVictr From United States of America, joined Mar 2008, 18 posts, RR: 0
Reply 12, posted (2 years 5 months 2 days 18 hours ago) and read 16616 times:

a shout out to the best air carrier in the world always got me home

god speed co i will fly u in the future as united!!!      



GO United Air Lines GO Newark Liberty Intl Airport
User currently offlineghifty From United States of America, joined Jul 2010, 891 posts, RR: 0
Reply 13, posted (2 years 5 months 2 days 18 hours ago) and read 16333 times:
Support Airliners.net - become a First Class Member!

No more proud birds with golden tails. Only sad birds with ugly UNITED titles. Hopefully UA will bring back their "flying the friendly skies" slogan.


Fly Delta Jets
User currently offlineual757 From United States of America, joined Sep 2006, 806 posts, RR: 4
Reply 14, posted (2 years 5 months 2 days 17 hours ago) and read 15418 times:

Quoting olddominion727 (Thread starter):
Four tears have been created on the new frequent flier program 25 silver,50 gold,75 platnium,100 executive platnium. The top-tiered folks should have already received an email/packets with their new United One Pass Account #: the lower levels can go onto www.UA.com and get their new account numbers.

Premier Silver, Premier Gold, Premier Platinum, and Premier 1K (not EXP - that's AA's term).

 


User currently offlineRyanairGuru From Australia, joined Oct 2006, 5175 posts, RR: 4
Reply 15, posted (2 years 5 months 2 days 17 hours ago) and read 15317 times:

Quoting Victr (Reply 12):
a shout out to the best air carrier in the world always got me home

god speed co

Here Here

Without going into lengthy reminisences and tear-jerking tales, CO has a very VERY special place in my heart. They truly formed part of my childhood, and it is sad to see them go. I just wish I'd had one final opportunity to fly them, but that's not very easy down here...



Worked Hard, Flew Right
User currently offlineCapEd388 From United States of America, joined Feb 2011, 233 posts, RR: 0
Reply 16, posted (2 years 5 months 2 days 16 hours ago) and read 15098 times:

It is very sad indeed. I had read that this day was coming some time in the coming days, but its sad to learn of the actual date when the Continental name will be gone.

They also hold a special place in my heart. Continental was the airline I flew on, the very first time that I flew and they were also the airline I have flown on the most and they are also the ones that have the largest presence in my local airport. It will definitely be a sad day on March 3rd.

They are a great airline and I hope that some of Continental's culture and personality rubs off on the new UA. Best wishes to the new United.

CapEd388



388 346 77W 787
User currently offlinen505fx From United States of America, joined Aug 2008, 263 posts, RR: 0
Reply 17, posted (2 years 5 months 2 days 16 hours ago) and read 14874 times:

Quoting olddominion727 (Thread starter):
the lower levels can go onto www.UA.com and get their new account numbers.

What? The lowe level Mileage Plus members are going to have their numbers issued by UnderArmor? How strange.


User currently offlineMax Q From United States of America, joined May 2001, 4359 posts, RR: 19
Reply 18, posted (2 years 5 months 2 days 13 hours ago) and read 14028 times:

Quoting dsuairptman (Reply 8):


Farewell Continental and thank you for being the last legacy airline that had respect for what that was.

Big thumbs down to Tilton/Smisek/Wall St. bankers for destroying this. The colors live on, but that means jack.
Quoting dsuairptman (Reply 11):

Smisek won't. He has no respect for CO or what Bethune and the CO people built. He destroyed CO and what made it great for his own pocket book and those of a few select others.

I could not agree more.



The best contribution to safety is a competent Pilot.
User currently offlineqantasguy From United States of America, joined Oct 2003, 162 posts, RR: 0
Reply 19, posted (2 years 5 months 2 days 12 hours ago) and read 13690 times:

I will miss CO too. I remember flying the old 747-200s and the DC-10s in and out of Australia. We'd go via Honolulu and Auckland. Rough old birds sometimes, like the Pan Am ones. I must say tho, and I know there are those of you who don't agree, but I've always had a pleasant experience with the call center in India when I book through United. Now, I'd prefer to have the jobs here in the US, but I've always enjoyed my chats with them in India. If I could remember their names, I'd list them here because they made a difference. There was this one girl, Soonja Masters, who worked at the Delta check-in counter at DFW, she was so pleasant, I remember her name after all these years. Just saying, it makes a difference when you're always traveling to have nice folks along the way.


Airplanes Flown on..B-727-100, B-727-200, DC-9, F-27, B-707, B-717, B-737, B-747SP, B-747-100, B-747-200, B-747-300, B74
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 20, posted (2 years 5 months 2 days 11 hours ago) and read 13052 times:

Quoting olddominion727 (Thread starter):
Just had a quarterly meeting with the great sales team at UA. Midnight the CO brand, carrier 005 will no longer be in operation.

What about COA1046/1045 (IAH-CCS-IAH) which still uses the "Continental" call sign, is March 3rd the end of that as well?



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineC010T3 From Brazil, joined Jul 2006, 3681 posts, RR: 19
Reply 21, posted (2 years 5 months 2 days 10 hours ago) and read 12917 times:

Quoting IAHFLYR (Reply 20):
What about COA1046/1045 (IAH-CCS-IAH) which still uses the "Continental" call sign, is March 3rd the end of that as well?

Well, possibly. United had its US-Venezuela authority strangely renewed or awarded yesterday. It was part of a Continental application pending since 2003:

http://www.regulations.gov/#!documentDetail;D=DOT-OST-1997-2516-0006


User currently offlineChicagoflight From United States of America, joined Nov 2009, 87 posts, RR: 0
Reply 22, posted (2 years 5 months 2 days 9 hours ago) and read 11950 times:

Quoting dsuairptman (Reply 11):
Smisek won't. He has no respect for CO or what Bethune and the CO people built. He destroyed CO and what made it great for his own pocket book and those of a few select others.

That $250,000,000 in profit sharing didn't go into Smisek's pocket and a select few others.

All you negative nellies need to get over yourselves.

Mr. Varney's two airlines.... United at last.

[Edited 2012-02-22 06:08:25]

User currently onlineRDH3E From United States of America, joined Mar 2011, 1591 posts, RR: 2
Reply 23, posted (2 years 5 months 2 days 8 hours ago) and read 11519 times:

Quoting olddominion727 (Reply 7):
When we have people in the home country they respresent unemployed and homeless, we need to do better--we need to feed them--let them earn their wage for their families. As ANY nation would do for their citizens. I doubt Philippine Airlines would keep a call-center in the United States if the roles were exactly opposite.

That is a topic for another thread, but I'd be willing to bet that those employees in the Philippines call center speak far better english and have much better computer skills than pretty much any homeless person. Most homeless need mental couseling, not just a job. A profound number of homeless have some sort of mental disability which many times contributed to their current lot in life. It's very sad, but outsourcing has next to nothing to do with homelessness. Joblessness, well we can discuss that in private because it's largely a political issue and we obviously disagree.

Quoting ghifty (Reply 13):
No more proud birds with golden tails.

Ummmmm???

Quoting ghifty (Reply 13):
Only sad birds with ugly UNITED titles.

How can metal objects be sad again? And why are they sad?

Quoting Chicagoflight (Reply 22):
That $250,000,000 in profit sharing didn't go into Smisek's pocket and a select few others.

Correct, anyone the top 4-5 layers of management is exempt from the profit sharing payouts, I don't want to go into org chart specifics, but basically Smisek doesn't get it, his directs don't get it, their directs don't get it, their directs don't get it, and their directs don't get it. Then there is the rest of us, splitting it down here at the bottom  


User currently offlineULMFlyer From Brazil, joined Sep 2006, 475 posts, RR: 1
Reply 24, posted (2 years 5 months 2 days 8 hours ago) and read 11466 times:

Quoting AWACSooner (Reply 9):
Too bad they still won't close their pathetic call center in India. They came up with new and creative ways to insult me every time I called them with an issue that they obviously cared nothing about.

Yesterday I called the Elite desk and instead of being transferred to the Prez Platinum Desk as always happened, I was surprised to be talking to an Indian dude. It went fine, but I don't know, it just didn't feel right. I've had some outstanding experiences dealing with CO people in the US, who've gone out of their way to help me and now I have to struggle to understand someone's accent. I hope it's just a transition thing.



Let's go Pens!
25 Post contains images COEWR787 : My my.... we are being a bit melodramatic aren't we? Smisek is no angel, but "destroyed CO"? Get real
26 TOMMY767 : I'm going to play devils advocate here.... I don't mean to rain on the parade here but let's put everything into perspective. CO was a highly rated a
27 mogandoCI : What Smisek did was allow the perfect merger to happen - one that pairs the South and NYC with the West and AsiaPac. Overlap is near zero (sans minor
28 United787 : Well put, it is the perfect merger, creating, for the first time, a flag carrier for the USA the covers the entire nation with excellent hub location
29 justloveplanes : How long has the decision been in place to keep the One Pass vs. Mileage Plus name? I guess the name went with the reservation system..... What preci
30 TOMMY767 : Honestly, why would they have any intention on keeping the Eastern Airlines frequent flyer program name to represent the new United? Did it even stan
31 aznmadsci : PMUA used to fly SEL-MNL from Gimpo before cancelling the flight many years ago.
32 hohd : CO has been my favourite carrier, since the 80's when it had a hub in Denver. They are the last carrier to stop offering meals and reluctantly started
33 GolfBravoRomeo : Any word on the cargo system?
34 staralliance85 : Growing up in the NYC area CO has always been my carrier of choice. Their product was the best of any US carrier and was competitive to foreign carrie
35 Post contains images kgaiflyer : Orbitz is still in the Philippines, and their telephone agents all speak **clear** unaccented English.
36 Post contains images kgaiflyer : Funny how people forget that **both** CO **and** UA were founded by the same person.
37 Post contains images kgaiflyer : Then again, maybe the moon will turn to Jello. The merger is now two years old. I don't think too much will be reversed.
38 rampart : Cleveland may have leverage for prices, I don't know. It is the smallest of the CO hubs. IAH may have some leverage with prices, again I don't know,
39 Post contains images CALTECH :
40 izbtmnhd : I don't know how much of a "fortress" CLE is/was. Don't forget that over the last 15 years CAK has housed a pretty fast growing FL operation. I know
41 RDH3E : Kind of redundant no? Technically anyone who has ever worked anywhere and moved on (no matter the reason) is Ex- that thing for life. I will be an "E
42 rampart : Some people are nostalgic about an important part of their working life. Allow them that. Ever look at the websites supporting the former-employee cl
43 ghifty : Can anyone explain why United was originally named/called "Boeing Air Transport"?
44 Post contains links RDH3E : Because Boeing and United were the same company. It wasn't until later the government forced them to split up. I suggest some detailed reading as tha
45 LH422 : So will this be on the night from Friday to Saturday or Saturday to Sunday? I'm booked on CO flights on March 3 and March 4...
46 COEWR787 : Night from March 2 to March 3.
47 CALTECH : And you will never know what it meant to be a Ex-Con,......
48 tsnamm : They are going with a completely new system based on EK's Mercatur system...going to take much longer for a unified system...
49 FWAERJ : United Cargo will be getting an all-new system this April that's not currently used by either UA or CO. (It's also the reason why the PMUA Cargo webs
50 RyanairGuru : I know, I think that the merger has a lot of positives. With their combined network strengths (especially CO TATL and Central/South America and UA to
51 olddominion727 : Mar 2 to Mar 3
52 Sulley : I'll always have a place in my heart for CO, but I'm so excited about the opportunities that are ahead with United. Onward and upward!
53 EWRCabincrew : CO will be gone in name only, CO will always be a huge part of those who worked for the company and those of you who will fly with us as UA, you will
54 EWRCabincrew : Amen, brother 25 years at CO....just now starting at UA. Ex-Con and proud.
55 Post contains images AA94 : Sad to see a great airline like CO disappear from the horizon ... On an unrelated note, it appears UA will use CO's website come 3 March. It will basi
56 klwright69 : I worked for CO briefly and my father was a career CO pilot. I will miss the CO name, but the merged airline will be much greater than the sum of its
57 AustrianZRH : They have two working interfaces. Why in hell should they spend a lot of money to create a third one. Plus, as a user, I find the CO homepage very co
58 COEWR787 : Why on earth would they want to spend money on a third interface when they have two that work just fine to choose from? I know it will be a little le
59 ikramerica : The key is consolidating the websites first. Then they can rework the look. Look and functionality are separate things. There's front-end, middle tie
60 Post contains images CALTECH : United Flying Together. It's feeling good. 'Best' is also in 'Biggest' Airline. It has been a long road. We're are almost UNITED !!! Remember long ag
61 Post contains images CALTECH :
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