Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Qantas Link...what A Load Of...  
User currently offlineBA DC-10 From United Kingdom, joined Jul 2001, 145 posts, RR: 0
Posted (13 years 4 months 3 weeks 3 days 11 hours ago) and read 1956 times:

...pants

I just took a flight with Qantas link from HTI to SYD, and its no doubt the worst flight I've ever been on...I really feared for my safety (and sanity) on the new 717, heres what happened:

- Ticket said business class, boarding card said economy...'sorry sir, there was a mistake, there is no business class' I was refused a change over to Ansett business class, and was compensated with a priority sticker on my luggage.

- Water vapour was coming from an air vent, when a passenger questioned this the steward replied...'we're not sure whats causing it, but theres no danger'

- Hissing noises from the edges of windows and emergency exits...same response from steward.

- Attendents let a man who'd been chcking back the beer into the cockpit...

- F/A and co-pilot crowded around various windows on the port side looking at the wing and shaking their heads! At which point i really thought it was all over...

Don't think I'll be flying Qantaslink again...whas everyone elses experiences with them?

26 replies: All unread, showing first 25:
 
User currently offlineBruneiAir From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 4 months 3 weeks 3 days 11 hours ago) and read 1833 times:

I agree with the part about the business class. But water vapour is normal ( i hope, i have seen it heaps ). Can someone please tell me if QF has their FAs on the 717s or are they Impulse? Did the Impulse staff have to go through a QF FA training course ?

Thanx
~J~


User currently offlineQantas737 From Australia, joined Jul 2000, 738 posts, RR: 4
Reply 2, posted (13 years 4 months 3 weeks 3 days 10 hours ago) and read 1813 times:

Feared for your safety!?? Come on, some people panic over little things. And this can hardly be a complaint about QantasLink, but more towards AirConnex. I would hate to have people think that all QantasLink is bad, when really you are only criticising AirConnex. As for the water vapour, thats normal. I don't know what the pilot and F/A were doing looking at the wing and shaking their heads, but I would assume it is only minor, else you would have diverted if it was to be unsafe and the captain would have declared an emergency. Come on, your fearing your safety!?

As for my experiences with QantasLink - Sunstate, not a problem. Then again they have nothing to do with AirConnex (aka Impulse).

Hope you have better flight next time.


User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 3, posted (13 years 4 months 3 weeks 3 days 10 hours ago) and read 1801 times:

Air Connex? I know it's what the website says they are but it's Impulse Airlines...

User currently offlineV Jet From Australia, joined May 1999, 719 posts, RR: 2
Reply 4, posted (13 years 4 months 3 weeks 3 days 10 hours ago) and read 1795 times:

Wind up?

User currently offlineTrentis From Australia, joined Apr 2001, 160 posts, RR: 0
Reply 5, posted (13 years 4 months 3 weeks 3 days 6 hours ago) and read 1750 times:

You can't blame Impulse for this, it's a Qantas product now. If Qantas can't keep their high standards at Impulse, then maybe the Qantas name shouldn't be on the airline...

User currently offlineAir Taiwan From Australia, joined Dec 1999, 1518 posts, RR: 4
Reply 6, posted (13 years 4 months 3 weeks 3 days 5 hours ago) and read 1741 times:

I think you should bring this up to the ACCC... This is crap! I mean, "Biz on ticket, Coach on boardin pass"???? You've got to be joking! How much did you pay for the ticket? and for all the extra money you get "A PRIORITY STICKER"??? Man, Qantas is going to compensate you for this!

Why wouldn't they endorse you to Ansett??

Jimmy


User currently offlineNotar520AC From United States of America, joined Jul 2001, 1606 posts, RR: 4
Reply 7, posted (13 years 4 months 3 weeks 3 days 1 hour ago) and read 1723 times:

Now that Quantas is tripping on their feet it really dissapoints me. My family has flown Qunatas every time they visit Australia and had no problems!

-Notar520AC



BMW - The Ultimate Driving Machine
User currently offlineRyanair From United Kingdom, joined Jul 1999, 654 posts, RR: 0
Reply 8, posted (13 years 4 months 3 weeks 2 days 22 hours ago) and read 1712 times:

Every person I know that's flown by 717 has had the same experience with water vapor coming out the aircon. Not a nice touch, but no doubt it'll eventually be subject to a modification..

Air Connex is the new name for Impulse.

I think the Impulse crews were supplied by a third party, I would imagine they are the same now because of their apparent lower costs, anybody know?


User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 9, posted (13 years 4 months 3 weeks 2 days 20 hours ago) and read 1693 times:

My cousin is a F/A on Impulse, now Qantas Link.

They had the lowest pay for F/As in the country (well under A$20 000pa - US$10 000pa - at the start) and you're right, they were supplied by a third party. I don't remember the name exactly, but does AirCrews Control sound right???

My cousin reports that the takeover has been a little messy. He says the Impulse crews are treated as inferior when in the QF crew rooms at MEL (where he is based) and that in general, they are treated as a joke by the average Qantas worker. I might add that the pay inbalance most certainly hasn't been rectified: as if it ever will be!!!!

This is one person's opinion but wouldn't surprise me, having heard similar from other takeovers.

Another interesting aside: the Impulse crews had never had experience in distributing inflight catering before the Qantas deal. Apparently they received little or no training in this and that from day one they had to basically work it out for themselves. My cousin reports that the first few flights were a problem, especially on the short MEL-HBA leg: to get it out and picked up in such a short period. But they are now of course used to it.

Also, to quash rumours, from what I have heard the 717s are a joy to fly and have few problems.



User currently offlineV Jet From Australia, joined May 1999, 719 posts, RR: 2
Reply 10, posted (13 years 4 months 3 weeks 2 days 19 hours ago) and read 1686 times:

Obviously if he had been booked business class on a QF 737 flt prior to the B717s starting this run, then he will get a refund of the fare difference!

User currently offlineQANTASforever From , joined Dec 1969, posts, RR:
Reply 11, posted (13 years 4 months 3 weeks 2 days 13 hours ago) and read 1656 times:

Dont blame Qantas ofr your troubles BA DC 10,

This was an Impulse aircraft with Impulse inflight service.
Dont go pointing the finger at Qantas for this, obveously Inpulse has declined since the collaboration which by the way is not a merger but Impulse almost being annexed for a time by Qantas with employees contracted to Qantas.

I had always thought that the 717 was an excellent aircraft. I will have to fly it soon to be sure.

unscandelously yours,

Blake


User currently offlineQantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 12, posted (13 years 4 months 3 weeks 2 days 12 hours ago) and read 1643 times:

This is in no way Qantas' fault.
Those who think so are completely wrong.
I agree that some of the things done were not suitable like the pilot coming out and shaking his head at the wing, but come on!

The stewards saying "We dont know, but its no danger" is better than some other airlines overseas and even in Australia just snapping back at the pax and saying "Its none of your business. You do your job, and we'll do ours".

I sincerely hope you get a refund for this, but dont go blaming Qantas Airways Limited for this problem in Air Connex.

Regards
QantasAirways
The spirit of Australia



Spirit of Australia
User currently offlineCrosscheck From Australia, joined Jun 2000, 153 posts, RR: 0
Reply 13, posted (13 years 4 months 3 weeks 2 days 9 hours ago) and read 1627 times:

To Aussie,

I'm not too sure when your cousin is in the Qantas Crew Lounge in Melbourne, as the QantasLink / Impulse FA's have a competely different crew room to Shorthaul/Longhaul FA's, and other QantasLink / Southern FA's. As yet I'm to even meet an ex Impulse FA. As for Impulse pay conditions, they have the Shorthaul/Regional FA's to thank for their recent large pay increase, as it was the Domestic FAAA and Shorthaul/Regional FA's who pressured Qantas to insist Impulse pay them more. However I don't believe they are entitled to our pay and conditions, as they didn't fight for these, as Qantas FA's have.

I have every confidence that Impulse FA's are up to the CASA standards when it comes to training, and as for the 717, it's a great aircraft to fly on.

Thanks


User currently offlineSkystar From Australia, joined Jan 2000, 1363 posts, RR: 2
Reply 14, posted (13 years 4 months 2 weeks 6 days 16 hours ago) and read 1596 times:

If you had a paper Business Class ticket, it is quite possible that you would have been able to be endorsed by Ansett, had you walked to Ansett. It is also possible that you could have ended up on a smaller Kendell CRJ, which also has no business class.

I have friends who have worked at AN departments, and there have been cases where pax get their tickets reendorsed - provided they are full fare tickets.

I liked the excuse given by a Senator. She turned up at the QF terminal with an AN ticket - excuse "turned up at wrong terminal".

I wouldn't buy the argument that it is not QF's fault, because you purchase a QF ticket, you ought to get QF service. Even if it is operated by a subcontractor, Qantas should ensure that VQ meets its standards. My main sticking point would probably be the fact that you paid for Business Class, and received Economy Class service.

What were you served? Any hot food (as these aircraft used to operate with no real catering)?

By the way, the 717s are quite new.

Cheers,

Justin


User currently offlineBruneiAir From , joined Dec 1969, posts, RR:
Reply 15, posted (13 years 4 months 2 weeks 6 days 14 hours ago) and read 1581 times:

I agree, if the staff are wearing the QF uniform then they should be trained along with the rest of QF staff to uniform the standard of service every passenger recieves.

~J~


User currently offlineAir Taiwan From Australia, joined Dec 1999, 1518 posts, RR: 4
Reply 16, posted (13 years 4 months 2 weeks 6 days 7 hours ago) and read 1552 times:

Exactly!! Totally agree with you Justin!

Jimmy


User currently offlineQantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 17, posted (13 years 4 months 2 weeks 5 days 11 hours ago) and read 1545 times:

oh well, lets just all avoid going with the 717s then.

I have never been a big fan of "QantasLink" though I liked the idea of all the separate little airlines joining together under the Qantas brand.
Sometimes I regret though

Regards
QantasAirways



Spirit of Australia
User currently offlineBA DC-10 From United Kingdom, joined Jul 2001, 145 posts, RR: 0
Reply 18, posted (13 years 4 months 2 weeks 5 days 2 hours ago) and read 1515 times:

Well, I have to say I wasn't criticising Qantas itself, having travelled on 5 Qantas flights over the past 3 weeks, I have to say their service is really great. It was really just that one flight from HTI - SYD which was pretty bad. There were a few tech problems, the big one I forgot to mention was that 5 or 6 baggage lockers opened during take off and landing, nothing fell out though.

I just got off a YVR-LHR flight with BA a few hours ago, couldn't sleep for anything, even in businness class! LOL!

BTW, has anyone seen the new Qantas in flight classes that they're gonna introduce on LHR-SYD, they looked very nice in the inflight magazine...PTV's in every seat.


User currently offlineBruneiAir From , joined Dec 1969, posts, RR:
Reply 19, posted (13 years 4 months 2 weeks 4 days 13 hours ago) and read 1499 times:


I have seen them (the ptvs) in Australian Aviation, but haven't actually seen them. The pictures shown in Aus. Aviat. are different to pictures posted on Airliners.net

In the QF mag do they show an interior like the one below ?


Click for large version
Click here for full size photo!

Photo © Jason Milligan



Or are they more of a purple colour (these are the ones i have seen in Aus. Avi.)

If anyone wants the pics out of Aust aviai will scan them and email them to you.


User currently offlineBA DC-10 From United Kingdom, joined Jul 2001, 145 posts, RR: 0
Reply 20, posted (13 years 4 months 2 weeks 4 days 12 hours ago) and read 1492 times:

well the ones I saw looked more purple in colour. I'm quite confused about what QF are doing in business class, the picture looked exactly the same, except for a different PTV controller with a phone on...are they just replacing the PTV or the whole seat. If they're replacing the seat PLEASE PUT MORE PADDING in them, its like trying to get to sleep on a concrete floor :-p

bubye


User currently offlineRwy31R From Saudi Arabia, joined Aug 2001, 454 posts, RR: 0
Reply 21, posted (13 years 4 months 2 weeks 4 days 12 hours ago) and read 1486 times:

To BA DC-10

I just wanted to say that I have witnessed water (yes liquid water) "pouring" down from the cieling of a SV 747-300.. And this happened 4 TIMES!!! on 4 different flights with 2 months differance between them! what's up with planes and A/C water.. or better yet, what's up with airlines and lack of good maintanince!

Regards



"Saudia Three Five hold short Three One Right"
User currently offlineNotdownnlocked From United States of America, joined Sep 2000, 944 posts, RR: 1
Reply 22, posted (13 years 4 months 2 weeks 4 days 11 hours ago) and read 1477 times:

The water is condensation coming off of the air conditioning vents that are located in the upper part of the fuselage. The amount depends on the temperature and also the humidity too. Many times when the plane rotates the persons in back usually flight attendants get a good bath as the water runs back. It usually will go away in flight as the humidity level will drop quite a bit if the plane is flying a long enough flight. There is not much you can do about except stuff paper towels in the areas where the water is coming from. The MD-80's and MD-90's are famous for this and I'm sure the 717(MD-95) is too.

User currently offlineBoeing757fan From , joined Dec 1969, posts, RR:
Reply 23, posted (13 years 4 months 2 weeks 4 days 6 hours ago) and read 1463 times:

 Smile/happy/getting dizzy


User currently offlineRwy31R From Saudi Arabia, joined Aug 2001, 454 posts, RR: 0
Reply 24, posted (13 years 4 months 2 weeks 3 days 10 hours ago) and read 1443 times:


thnx for the info Notdownnlocked.. you would think that Aircraft manufacturers would have fixwd this in thier designs by now!  Smile



"Saudia Three Five hold short Three One Right"
25 Post contains images QantasAirways : The new PTV's to my understanding are the colour represented in the above picture. I am led to believe that the ones in Aust. Aviation are either grap
26 Post contains images Bruneiair : No, them pictures are wrong. Thank God . QANTAS are now using purple seats. My uncle just came in on a flight from ASP and got the "QF the australian
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
What Type Of Aircraft Leases Are There? posted Wed Oct 11 2006 15:41:50 by Eastern023
EGF 463 - What Kind Of Flight Pattern Is That? posted Tue Oct 3 2006 07:19:57 by Sflaflight
What Type Of BA Aircraft Was Diverted To Halifax? posted Wed Sep 27 2006 15:06:36 by Bmacleod
What Kind Of Plane Is This? posted Wed Sep 20 2006 00:15:32 by Robster
What Became Of Usps Airlines? posted Thu Aug 31 2006 06:49:38 by Flyusairways
What Type Of Aircraft Is This posted Sun Aug 20 2006 17:24:37 by RootsAir
1952 Picture-What Kind Of Plane Is This? posted Fri Aug 11 2006 20:03:27 by Falstaff
Airbus Prepares To Fly A380 With Full Load Of Pax posted Tue Aug 1 2006 02:10:55 by Leelaw
What Became Of Northwest Orient 747's Of The 80's? posted Sat Jul 15 2006 14:03:28 by BRUspotter
What Became Of Air Jamaica IN Flight Fashion Shows posted Sun Jun 18 2006 22:15:25 by JMBWEEBOY