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What It Is Like Working At AA Now - Insider's View  
User currently offlineN62NA From United States of America, joined Aug 2003, 4522 posts, RR: 7
Posted (2 years 7 months 3 weeks 5 days 12 hours ago) and read 9579 times:

I subscribe to the "Sky Steward" email newsletter and if this is how most of the non-Executive staff feels, morale must be very low indeed!

As American Airlines struggles in bankruptcy the VP’s are living the high-life. Peter Dolara (the Exec. VP who discovered Latin America) arrived recently on an international flight at MIA and was met by 3 special services agents, not one, not two, three of them (some of our best AAdvantage customers are overlooked while an AA employee is given a VIP escort) and expedited through customs. Did you get that Nancy Knipp, President of AA’s Admirals Club and Premium Services? As they moved along with Mr. Dolara through jetbridge a la White House Tour– “we’re walking, we’re walking”– one of the special service agents said into her walkie-talkie, “Alert the limo driver that Mr. Dolara wants the temperature set to 73″! Wow- lot’s of sacrificing going on during tough times!

http://www.dearskysteward.com/27459/...floor-six-americans-executive-vps/

Edited to add:

Here's what they think of CEO Horton:

http://www.dearskysteward.com/27484/...airlines-ceo-tom-horton-sightings/

[Edited 2012-03-01 16:33:33]

25 replies: All unread, showing first 25:
 
User currently offlinemhkansan From United States of America, joined Jan 2010, 702 posts, RR: 1
Reply 1, posted (2 years 7 months 3 weeks 5 days 11 hours ago) and read 9304 times:

Just want to add that over here in MHK it's business as usual with MQ and, while I can't speak for the rest of us at Eagle, while we know things are hard, most of us here still very much enjoy our work and take pride in doing well.

I hope a few bad apples don't spoil the bunch. Even in BK I think we're managing to run a pretty good operation. I'm in DFW every week and I'm always impressed at what doesn't get reported. An accurate "insider's perspective" would be that we know times are tough and they're going to be laying off/furloughing people to make the necessary cuts for us to regain solvency, but there is a light at the end of the tunnel with all of these changes.

Before I joined MQ, I was a fervent observer of this forum and I know it's mannerisms. AA will emerge from bankruptcy, and AA will be the one to watch with competitive costs, a robust fleet and two (if not more after BK) incredibly powerful hubs.

I hope a few bad apples don't spoil the bunch for everyone else.


User currently offlineN243NW From United States of America, joined Jul 2003, 1638 posts, RR: 20
Reply 2, posted (2 years 7 months 3 weeks 5 days 10 hours ago) and read 9007 times:

Quoting mhkansan (Reply 1):
Just want to add that over here in MHK it's business as usual with MQ and, while I can't speak for the rest of us at Eagle, while we know things are hard, most of us here still very much enjoy our work and take pride in doing well.

From what I've seen, business is indeed progressing as usual. Sure, there's a bit more gossip and speculation behind the front lines, but it seems like those who are in poor spirits are feeling more defeated and resigned than vengeful at this point. The majority are smart enough to realize that most changes that are going to happen are out of their control.

In some cases, productivity has actually increased - it's usually more comforting to put the nose to the grindstone and do what you've been doing for years, as opposed to worrying and complaining.

Quoting mhkansan (Reply 1):
I hope a few bad apples don't spoil the bunch. Even in BK I think we're managing to run a pretty good operation.

I completely agree. There will always be the extremists who will go down fighting. Hang around people like that more and more often, and you're going to develop a bad attitude yourself.

It's going to be a hard year, but eventually the new way of doing business will become the norm and things will simmer down.



B-52s don't take off. They scare the ground away.
User currently offlineskysteward From United States of America, joined Jul 2007, 18 posts, RR: 0
Reply 3, posted (2 years 7 months 3 weeks 3 days 22 hours ago) and read 5696 times:

Here is the latest gossip from AA. It's more than about sharing water cooler gossip, its showing how the management at American Airlines is in need of major overhaul. This peek inside the executive ranks provides a glimpse into what has taken American to its new place in the airline industry

Excerpt:

Art Torno will soon be the new Vice President of Mexico, Caribbean and Latin America, replacing Peter Dolara, and I am sure that he could not be happier. For those who do not know Mr. Torno, he’s come to enjoy using his executive positions at American to boost his intra-company dating eligibility factor.

Read more: http://www.dearskysteward.com/27519/...sip-living-la-vida-locaa-in-miami/



The Sky Steward...I don't hide behind usernames
User currently offlinebobloblaw From United States of America, joined Jan 2012, 1725 posts, RR: 1
Reply 4, posted (2 years 7 months 3 weeks 3 days 22 hours ago) and read 5612 times:

I suspect a lot of these Officers at AA will be gone regardless of what happens to AA. The best case for AA is TPG and I doubt TPG will tolerate this type of behavior. I was looking at the VP list at UAL.....all Ex-CO VPs. All the old UAL VPs were shown the door. Same will happen at AA.

Despite Crandall having left the company 15 years ago, too many Crandall era top employees remain. They all need to go.

However that being said, many AA union employees would be upset no matter who they worked for.

Note to US and DL: Buy AA but not their employees as they will bring you a heap of trouble. Go out and hire replacements who have never worked in the airline industry before.


User currently offlineskysteward From United States of America, joined Jul 2007, 18 posts, RR: 0
Reply 5, posted (2 years 7 months 3 weeks 3 days 21 hours ago) and read 5465 times:

Quoting bobloblaw (Reply 5):
Quoting bobloblaw (Reply 5):
Note to US and DL: Buy AA but not their employees as they will bring you a heap of trouble. Go out and hire replacements who have never worked in the airline industry before.

Very interesting  So you feel it is the employee's fault for fighting back when their company has been railroaded? OK. Just wanted to make sure. Oh, and starting fresh, but without fixing the problem is a very short-term fix.

I won't jump to conclusions but will instead chalk it up to brainstorming solutions on your part.



The Sky Steward...I don't hide behind usernames
User currently offlinefxramper From United States of America, joined Dec 2005, 7311 posts, RR: 85
Reply 6, posted (2 years 7 months 3 weeks 3 days 21 hours ago) and read 5424 times:
Support Airliners.net - become a First Class Member!

A few of the pilots I know tell me that a lot of the upper level mangers and execs are actually using United to fly now instead of American for fear of getting into a verbal confrontation over the direction they lead the company. My uncle doesn't seem anymore less or more miserable flying so that is a plus. He still loves flying the jet and will stick it out until he's 60. I feel bad about his retirement and pension. I suspect it will be negatively affected eventually.

Any thoughts on the DL CFO that quit comes over in a Sr Exec (CEO) level at AMR?



I miss the old Anet.
User currently offlinemcdu From United States of America, joined Apr 2005, 1474 posts, RR: 17
Reply 7, posted (2 years 7 months 3 weeks 3 days 19 hours ago) and read 5218 times:

The website that is linked is one of the most atrocious and offensive websites I have ever seen. If the blogger is an AA employee I don't understand why he still works there. He is obviously unhappy with AA, serving passengers and pretty much life in general. Why on earth would he get in the airplane and fly the trips if it is so miserable of a job. I have my suspicions as to why he keeps working. If AA can find any reason to terminate him as a result of this website I would certainly hope they would do so. The posts are more high school girlish gossip than any factual information. What a complete and total waste of bandwidth.

He attempts to portray the AA executive as a womanizer. I suspect he is not willing admit his own indiscretions as a gossip item.

Overall I suspect the average AA employee is going to work and doing their job just as before the BK filing. That is all they can do. Sure the future is uncertain but what can they really affect as a change? Having lived through BK at my carrier it isn't fun but you can not dwell on the uncertainty. Come to work. Have as much fun as you can and avoid hanging out with people like the Skysteward.


User currently offlineseven3seven From United States of America, joined Apr 2005, 318 posts, RR: 23
Reply 8, posted (2 years 7 months 3 weeks 3 days 18 hours ago) and read 5041 times:

Oh man I cant believe there is any KoolAid left at all.

And MCDU- I hope they farm out all of AA's flying to Eagle RJ's!

Giggity



My views are mine alone and are not that of any of my fellow employees, officers, or directors at my company
User currently offlinebobloblaw From United States of America, joined Jan 2012, 1725 posts, RR: 1
Reply 9, posted (2 years 7 months 3 weeks 3 days 17 hours ago) and read 4901 times:

Quoting skysteward (Reply 6):
Very interesting So you feel it is the employee's fault for fighting back when their company has been railroaded?

I worked at AA from 1995-99 and yes the employees there are also part of the problem. They will be angry no matter who there new mgmt is. Keep the FF plan, aircraft, infrastructure and dump everything else.


User currently offlinetxagkuwait From United States of America, joined Aug 1999, 1803 posts, RR: 42
Reply 10, posted (2 years 7 months 3 weeks 3 days 17 hours ago) and read 4897 times:

Wow. Just Wow.

Three special agents to escort a VP thru customs?

Let me do a quick compare and contrast to how things were done over at the little airline at Love Field with the ugly colored planes and no assigned seats. The airline so many a.netters love to rip on.

The Executive Vice President, when he needed to go someplace, would not book a seat. He'd go to the airport and stand by. If the flight was full, he'd sit in a jump seat (usually the one WN referred to as "fourth hostess."

The extent of special treatment was typically having a flight attendant inquire about Wanda and the kids.

If fourth hostess wasn't an option....due to weight & balance at El Paso or Albuquerque in the summertime....the Executive VP would get off the plane and wait for the next one. Far better to get the revenue from having a paying butt in a seat and wait a couple of hours until the next flight.

The path to success in the airline industry lies in blurring the distinctions between management and labor and having everyone realize that if everyone is treated well, the passenger will be treated well, and he or she will come back and buy more tickets in the future.

I suppose the next step in American's future will be to designate someone to wipe the butt of the President/CEO after he goes doo doo in the First Class lav. Sheesh.

[Edited 2012-03-03 11:35:26]

User currently offlinebobloblaw From United States of America, joined Jan 2012, 1725 posts, RR: 1
Reply 11, posted (2 years 7 months 3 weeks 3 days 17 hours ago) and read 4878 times:

Quoting txagkuwait (Reply 11):
The Executi & Vice President, when he needed to go someplace, would not book a seat. He'd go to the airport and stand by.

That's fine unless the VP in question has to make a call on an important client or conduct business that is time sensitive. When traveling on company business all employees should have postive space seating.

Quoting txagkuwait (Reply 11):
The path to success in the airline industry lies in blurring the distinctions between management and labor and having everyone realize that if everyone is treated well, the passenger will be treated well, and he or she will come back and buy more tickets in the future.

agree 100%


User currently offlinemcdu From United States of America, joined Apr 2005, 1474 posts, RR: 17
Reply 12, posted (2 years 7 months 3 weeks 3 days 16 hours ago) and read 4694 times:

Quoting txagkuwait (Reply 11):
Three special agents to escort a VP thru customs?

Let me do a quick compare and contrast to how things were done over at the little airline at Love Field with the ugly colored planes and no assigned seats. The airline so many a.netters love to rip on.

Keep in mind you are only reading a truly one sided, biased and bitter blog. I give very little credence to what was written. The poster took to task a lady on a flight from FCO to JFK that had an issue with the FA's. Someone should challenge this cretin on his so called ability to hear a conversation in the jetway from inside the plane, regarding the limo temp. I say a big BS on his post. If you take the time to watch a minute of one of the videos he post it is as if he is trying to be the TMZ of AA. This guy is a tool and an unfortunate hire by AA. Perhaps they can weed him out somehow and he go on to posting about his misery of NOT having a job.


User currently offlineozark1 From United States of America, joined Mar 2006, 492 posts, RR: 0
Reply 13, posted (2 years 7 months 3 weeks 3 days 16 hours ago) and read 4681 times:

[quote=bobloblaw,reply=10]I worked at AA from 1995-99 and yes the employees there are also part of the problem. They will be angry no matter who there new mgmt is. Keep the FF plan, aircraft, infrastructure and dump everything else.
Ah so NOW i get it! YOU are the disgruntled ex employee. You are very much mistaken, whoever you are. We have our group that needs to be put out to pasture but no moreso than any other large corporation. Go take your meanness somewhere else. I'm glad that at least ONE of the problems is history!


User currently offlinerunway23 From US Minor Outlying Islands, joined Jan 2005, 2209 posts, RR: 35
Reply 14, posted (2 years 7 months 3 weeks 3 days 15 hours ago) and read 4561 times:

I have to say I'm shocked by the website in question. I don't work AA, I'm a loyal EXP member however.

Perhaps some of what is being said is true (I have serious doubts), but more the way that the poster portrays everyone as abusing their position and resources and more importantly the tone which is used to attack his employer.

If I went out on the internet and wrote similar things on my employer, I would be fired pretty much immediately, and rightly so. This type of garbage should not be published on the internet. I hope AA fires the employee and finds someone who behaves like an adult to replace him. Employee attitudes like this will lead AA to chapter 7.

There are some very good AA employees and FA's out there, unfortunately they are the one's who keep quiet, doing their job and looking out for the customers.


User currently offlinelightsaber From United States of America, joined Jan 2005, 13263 posts, RR: 100
Reply 15, posted (2 years 7 months 3 weeks 3 days 11 hours ago) and read 4184 times:
Support Airliners.net - become a First Class Member!

Quoting mhkansan (Reply 1):
Even in BK I think we're managing to run a pretty good operation.

As a customer, I'd say the service has improved *tremendously*. Of my last six AA flights, all had *better* service than any prior AA flight (dozens and dozens). It is as if they value the customer again.

Seriously, I'm impressed how well the flight crews, check in agents (holy cow are the ones at DFW terminal D nice!),

I've been impressed enough I will keep my flying (for my employer) on AA. At first when the only qualifying flight was an AA MD-80... I groaned... (I've avoided AA for years). But in six flights, my opinion switch back. Oh, the MD-80 is too loud inside for my preferences, but now the service is far better. Smiles! True goodbyes at the aircraft exit (by that they feel 'heartfelt' that they want one's business again).

I wish bankruptcy hadn't happened for AA. However, it seems to have 'woken up the staff.'

Quoting fxramper (Reply 7):

A few of the pilots I know tell me that a lot of the upper level mangers and execs are actually using United to fly now instead of American for fear of getting into a verbal confrontation over the direction they lead the company.

That wouldn't surprise me. Some employees *need* to vent and will take it out on a VP. However, the VP also has a job to do and they probably couldn't solve the problem. AA must cut costs.

Quoting bobloblaw (Reply 5):
All the old UAL VPs were shown the door. Same will happen at AA.

I would be shocked if the VP's didn't know that and that is why they're enjoying the luxury while they can...


Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlineskysteward From United States of America, joined Jul 2007, 18 posts, RR: 0
Reply 16, posted (2 years 7 months 3 weeks 3 days 11 hours ago) and read 4184 times:

Quoting ozark1 (Reply 14):
Keep in mind you are only reading a truly one sided, biased and bitter blog. I give very little credence to what was written. The poster took to task a lady on a flight from FCO to JFK that had an issue with the FA's. Someone should challenge this cretin on his so called ability to hear a conversation in the jetway from inside the plane, regarding the limo temp. I say a big BS on his post. If you take the time to watch a minute of one of the videos he post it is as if he is trying to be the TMZ of AA. This guy is a tool and an unfortunate hire by AA. Perhaps they can weed him out somehow and he go on to posting about his misery of NOT having a job.

I am one of the most celebrated employees at American Airlines who has discovered the truth as I've witnessed the complete mismanagement of a great airline. Positive passenger letters, AApplause Certificates, you name it I've receive them by the hundreds. For years American brought me to HDQ to create programs to help Pursers and flight attendants connect with customers.

After working at the training center and HDQ and realizing that the airline was headed in a dangerous direction, I decided to take a step back.

About my blog. Don't be a hater  

I am standing up against something that is wrong. If you are willing to sit in your seat and fly a plane into the pasture because those who've taken the helm say it is the best thing for the company, that is your choice. I won't judge you for it, but I won't be following you into the ground.

[Edited 2012-03-03 17:33:30]


The Sky Steward...I don't hide behind usernames
User currently offlinejamake1 From United States of America, joined May 2004, 1016 posts, RR: 2
Reply 17, posted (2 years 7 months 3 weeks 3 days 5 hours ago) and read 3798 times:

With all due respect, Skysteward, I think you ought to consider taking a fierce internal inventory of your own behavior. Your blog used to have some credibility, but the youtube satires of Lauri Curtis was an unprofessional display. I believe that there are far better ways to channel one's concerns constructively, rather than making a mockery of senior executives over the internet. I don't work for AA and therefore have no dog in this fight, but your actions make me question your own credibility and give me pause to seriously consider the source of the one who's making these accusations.

When you had the customers' best interests in mind, I was on your side. But your latest charades have compelled me to question your credibility and furthermore, have compelled me to question what exactly is going on in your own life that would compel you to resort to such inflammatory and derogatory behavior. I am not trying to insult you, I'm just being honest.



United's B747-400. "She's a a cruel lover."
User currently offlinemcdu From United States of America, joined Apr 2005, 1474 posts, RR: 17
Reply 18, posted (2 years 7 months 3 weeks 2 days 21 hours ago) and read 3232 times:

Quoting skysteward (Reply 17):
About my blog. Don't be a hater  

Mr Steward, couldn't the same be said to you about AA? If you hate AA then by all means remove yourself from the company and seek brighter pastures. Your unsubstantiated character assaults are over the line. It appears you have nothing but venom for everyone from passengers that feel the slightest bit unhappy with the service they receive on your carrier, yet you yourself post blasphemous articles just like the passengers? It appears you have a double standard in the blog.

Quoting skysteward (Reply 17):
After working at the training center and HDQ and realizing that the airline was headed in a dangerous direction, I decided to take a step back.

I made a few phone calls to friends from AA. The story they tell about your "step back" was that you were forced out of the training center and HDQ due to your own personal indiscretions. According to reliable sources you were given a choice of going back to the line or being fired for serious misdeeds. This story does seem to add up given your blog and its desire to strike back at the club you were kicked out of.

Your blog not only does a disservice to those hard working AA employees that come to work and serve the passengers. It also paints other airline employees at other carriers in a similar lights. Anyone watching the BS you post can relate to a similar FA with a similar AAtitude as your present.

Having been through BK at my own carrier I can only add that those with positive attitudes are the ones that are prospering post BK. Those that are able to set aside the greed of Sr Management and the robber barons of the industry and focus on their own work, family and friends are the ones that still look their age. The others look older than their age and have very few friends that are willing to engage them on a layover. Best of luck to all at AA and I would hope you would take a good look at yourself and the blog. You don't seem to be getting ringing endorsements from the a.net family either.......


User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 19, posted (2 years 7 months 3 weeks 2 days 20 hours ago) and read 3158 times:

I don't think he hates AA, he hates what has happened to AA.

User currently offlinebobloblaw From United States of America, joined Jan 2012, 1725 posts, RR: 1
Reply 20, posted (2 years 7 months 3 weeks 2 days 20 hours ago) and read 3160 times:

Quoting ozark1 (Reply 14):
Ah so NOW i get it! YOU are the disgruntled ex employee.

No not disgruntled at all. But I know that AA employees will not be happy with any mgmt that takes over AA. What the employees want is 1992 + inflation wage adjustments. That simply isnt going to happen with TPG, US or DL.


User currently offlineskysteward From United States of America, joined Jul 2007, 18 posts, RR: 0
Reply 21, posted (2 years 7 months 3 weeks 2 days 20 hours ago) and read 3059 times:

Quoting mcdu (Reply 20):
I made a few phone calls to friends from AA. The story they tell about your "step back" was that you were forced out of the training center and HDQ due to your own personal indiscretions. According to reliable sources you were given a choice of going back to the line or being fired for serious misdeeds. This story does seem to add up given your blog and its desire to strike back at the club you were kicked out of.

One reason I place my full name on my profile is that I am comfortable putting everything on the table. What is going on at AA is not right and I will put it all on the line to let that be known.

You Sir, have no idea what you are talking about. I turned the training center and American Airlines down after being asked to not only continue as an instructor, but to also do another road show for AA to all bases to present a customer service program that I created. Check your sources, most likely it is either non-existent or someone that is still buying what AA's upper management is selling.

Since I've chosen to call people out, I have no problem opening my files as well. Here is a look at the commitment letter that I declined to the American Airlines Training Center:

Declined Commitment Letter

Some may ask, why I would even bother going into this discussion on Airliners.net. Well, I respect the members here and I also want people to know that when I made the decision to go head to head with the people that I disagree with at AA, I decided to be 100% authentic-- even if it turned some people off.

I am an open book. Who are you MCDU? I am just wondering what kind of person tells people to mind their business when their company is being driven out of business. When should they speak up, after they've lost their jobs?

I choose to speak up and am more than happy to accept comments such as yours 24/7/365

[Edited 2012-03-04 10:02:03]

[Edited 2012-03-04 10:06:46]


The Sky Steward...I don't hide behind usernames
User currently offlineseven3seven From United States of America, joined Apr 2005, 318 posts, RR: 23
Reply 22, posted (2 years 7 months 3 weeks 2 days 19 hours ago) and read 2978 times:

Disgusting...MCDU calls this guy out and advertises what he supposedly did in public. That is pathetic and should not be tolerated.

MCDU is the one with a chip on his shoulder and should get a ban for his post. Yet, my post already calling him out on his irony has been deleted



My views are mine alone and are not that of any of my fellow employees, officers, or directors at my company
User currently offlineN62NA From United States of America, joined Aug 2003, 4522 posts, RR: 7
Reply 23, posted (2 years 7 months 3 weeks 2 days 19 hours ago) and read 2874 times:

Quoting runway23 (Reply 15):
There are some very good AA employees and FA's out there, unfortunately they are the one's who keep quiet, doing their job and looking out for the customers.

I've been flying AA exclusively for the past 10 years and always make Gold and sometimes also Platinum, so I've been on a lot of flights. Of all those flights, I have NEVER, NOT ONCE, run into an AA employee that could in any way be construed as doing a "bad" job. In fact, just yesterday, I had to book a mileage award flight and I was a little unsure about what the attitude would be of whoever picked up the phone over there at AA and the agent was friendly, professional and very helpful.

I'm sure, given the size of the company, there are some employees there that don't provide good customer service, but the overwhelming majority of them DO and apparently are continuing to do so even during these difficult times.'

Quoting skysteward (Reply 23):
One reason I place my full name on my profile is that I am comfortable putting everything on the table. What is going on at AA is not right and I will put it all on the line to let that be known.

One can agree or disagree with you, and quite frankly I don't know if what you are writing is true or not, but that's not the point. The point is that you have every right to express your opinions (short of libel/slander), so I have no problems whatsoever with you continuing to do that. Might it get you fired? Perhaps? But that really isn't the point - you have a right to express your opinions on your own blog/website.


User currently offlineLDVAviation From United States of America, joined Dec 2008, 1095 posts, RR: 5
Reply 24, posted (2 years 7 months 3 weeks 2 days 18 hours ago) and read 2956 times:

Quoting skysteward (Reply 23):
Who are you? I am just wondering what kind of person tells people to mind their business when their company is being driven out of business. When should they speak up, after they've lost their jobs?

You have taken an adversarial relationship toward management for one reason, and one reason only. Management has refused to accede to your demands that they raise your pay to pre-1992 levels. Absent that, you really have no other gripe with management.

If management conceded tomorrow to snap back your wages (plus some increase of course) AND still run the airline into the ground, you would be as oblivious of the true causes of what led to the demise of AA as you are now.

[Edited 2012-03-04 10:18:03]

User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 25, posted (2 years 7 months 3 weeks 2 days 18 hours ago) and read 2888 times:
AIRLINERS.NET CREW
HEAD MODERATOR

This thread will be locked as it has degenerated into a flamefest between various members, violating various forum rules. Please note that any posts added after the thread lock, will be removed for housekeeping purposes only.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
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