EY460 From United States of America, joined Jan 2012, 255 posts, RR: 0 Posted (1 year 8 months 3 weeks 6 days 8 hours ago) and read 6629 times:
Italian news is reporting that a passenger boarded the wrong plane in Turin (Italy). Two Ryanair flights were boarding simultaneously from two gates next to each other. Apparently the passenger used the right gate but boarded the wrong bus. The hostess on board did not notice the mistake. Instead of boarding the flight to Madrid, she boarded the flight to Trapani (Sicily). When above the Ligurian Sea she told the hostess that the plane was flying in the wrong direction and they realised she boarded the wrong flight. The plane returned to Turin, also because of a technical problem.
GT4EZY From United Kingdom, joined Dec 2007, 1753 posts, RR: 3 Reply 2, posted (1 year 8 months 3 weeks 6 days 7 hours ago) and read 6439 times:
Boarding and actually departing with the wrong pax onboard isn't unheard of. Boarding the wrong flight unoticed isn't uncommon and has happened on one of my flights once before. Whilst it's not good, it's not the big news story the OP makes it sound. It's taken seriously of course and paperwork is filled out that finds it's way back to the CAA /regulatory body but it's not a huge scandal.
Picking up such mistakes at the boarding door is also not uncommon and this is why I agree with UK carriers checking boarding cards. Some airports can be a bit chaotic at times such as RAK and some of the smaller Greek airports in peak season so you really do have to be vigilant especially if the particular airline doesn't do head counts where mistakes can often be picked up.
YULWinterSkies From United States of America, joined Jun 2005, 2145 posts, RR: 6 Reply 5, posted (1 year 8 months 3 weeks 6 days 6 hours ago) and read 6100 times:
Pardon my ignorance, but isn't the boarding pass scan at the gate rejected if destination on the gate's computer and destination on the boarding pass bar code mismatch? Or is it possible that the agent may not notice through the boarding rush and let the pax go. In this case, the rejection warning needs to be made clearer.
I understand that this could have happened in the 80s, but in 2012???
m11stephen From United States of America, joined Aug 2008, 1246 posts, RR: 1 Reply 7, posted (1 year 8 months 3 weeks 6 days 5 hours ago) and read 5961 times:
Quoting YULWinterSkies (Reply 5): Pardon my ignorance, but isn't the boarding pass scan at the gate rejected if destination on the gate's computer and destination on the boarding pass bar code mismatch? Or is it possible that the agent may not notice through the boarding rush and let the pax go. In this case, the rejection warning needs to be made clearer.
It usually happens when you have two flights boarding out of the same gate (IE the agent scans your boarding pass and you walk outside to one of two aircraft). If an agent isn't scanning the boarding pass and is just tearing the boarding pass and waiting to enter it into the computer manually later the agent probably wouldn't notice that the pax has a boarding pass for a different flight.
While highly inconvenient for the airline and the passenger situations like this aren't a huge safety issue. A passenger who gets on the wrong flight has still been screened in the same manner as the other passengers and has still been matched against the no-fly and selectee lists.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
SSTeve From United States of America, joined Dec 2011, 535 posts, RR: 0 Reply 8, posted (1 year 8 months 3 weeks 5 days 17 hours ago) and read 5348 times:
I was on a flight out of Jackson Hole where a passenger got on the wrong airline. This was either 2003 or 1995. He took his assigned seat. When the passenger with that seat assignment arrived, he was told he was on the wrong plane, and to please walk over to the other plane boarding at the same time. Think it was American and Continental, but I can't recall for sure. No jetways-- just walked out the door and turned the wrong way, didn't bother to match the name on the plane with the airline he was flying.
dstc47 From Ireland, joined Sep 1999, 1409 posts, RR: 3 Reply 9, posted (1 year 8 months 3 weeks 5 days 15 hours ago) and read 5149 times:
Quoting YULWinterSkies (Reply 5): but isn't the boarding pass scan at the gate rejected if destination on the gate's computer and destination on the boarding pass bar code mismatch?
Very likely that this stage had been completed earlier and passengers were held in the gate areas.
Probably two gates just beside each other, with buses parked tail end in to the boarding area. Turn one way out of the door and get on the wrong, and probably unmarked, bus. Wind up on the wrong plane.
Turn the other way and get on the correct bus.
Of course the mandatory count, and / or an announcment, as to the flight number and destination, should correct that error before takeoff but language skills or distraction may also be a factor.
BreninTW From Taiwan, joined Jul 2006, 1534 posts, RR: 1 Reply 10, posted (1 year 8 months 3 weeks 5 days 15 hours ago) and read 5121 times:
It's really surprisingly easy to do ... especially if the boarding announcements are in a language you don't understand. A couple of years ago, I was flying B7 to TNN. My boarding pass said "Gate 9," so when Gate 9 was opened for boarding, I got up and walked onto the aircraft. Took my seat and was getting settled in for a comfortable flight down south.
Next moment, one of the crew was asking me to identify myself ... turns out I'd got on the B7 flight to KHH. My gate had been changed to the ramp ... but I hadn't heard / understood the announcement (and I hadn't paid attention to the boarding announcement).
Thankfully they'd picked it up before the flights departed and I was able to be put on the correct aircraft.
I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
AR385 From Mexico, joined Nov 2003, 5539 posts, RR: 26 Reply 13, posted (1 year 8 months 3 weeks 5 days 9 hours ago) and read 4443 times:
The same thing happened to me me on UX out of BCN. I was going to MAD and two planes were boarding at the same time in adjacent gates. Mine, and one to Palma. I got on the one to Palma. Even though the gate agent grabbed my BP and tore it. Once inside, when they gave the "Welcome aboard this flight bound for Palma..." I got this sinking feeling and got up.
Thankfully I was able to get out in time and board the other plane.
SMPPLNOHoW2FLY From United States of America, joined Apr 2010, 70 posts, RR: 0 Reply 14, posted (1 year 8 months 3 weeks 5 days 9 hours ago) and read 4404 times:
When I was an FA I had a similar situation. there was a delayed E175 on the gate next door going to MSP and we were a CM9 going to MSP an hour later, duplicate seats in 19A, and when I looked at the guys ticket it was flight 56XX instead of flight 35XX. It happens.
BeakerLTN From United Kingdom, joined Jul 2009, 288 posts, RR: 0 Reply 15, posted (1 year 8 months 3 weeks 5 days 9 hours ago) and read 4132 times:
During a rush boarding in PMI a few years ago (due to delays caused by problems with the airport electricity supply) we had two flights with half and half mixed up on two different planes!! - forget the odd one pax!!!
HBGDS From , joined Dec 1969, posts, RR: Reply 16, posted (1 year 8 months 3 weeks 5 days 8 hours ago) and read 3944 times:
In the "ultra -secure" age, it's a bit odd, but this used to happen all the time. Passengers in the US would board the flight to Dulles (IAD) instead of Dallas, or more commonly at big hubs go to the wrong part of a terminal and catch the flight to Portland, ME, instea of Portland, OR.
I was boarding an AF from CDG1 to GVA in 1981 and no announcement was forthcoming. At my departure time, a door opened and people started handing in their tix. As the attendant ripped the boarding pass, I asked to make sure. It turns out it was a flight to Dubai that had switched gates... Phew!
GT4EZY From United Kingdom, joined Dec 2007, 1753 posts, RR: 3 Reply 17, posted (1 year 8 months 3 weeks 5 days 7 hours ago) and read 3355 times:
Quoting BeakerLTN (Reply 15): During a rush boarding in PMI a few years ago (due to delays caused by problems with the airport electricity supply) we had two flights with half and half mixed up on two different planes!! - forget the odd one pax!!!
Probably the same flight in effect just using 2 aircraft. It sometimes happens....especially where there are delays.
m11stephen From United States of America, joined Aug 2008, 1246 posts, RR: 1 Reply 18, posted (1 year 8 months 3 weeks 4 days 22 hours ago) and read 2986 times:
This happens A LOT at the regionals where you will have three or four planes boarding from the same gate. Either the CSA or the F/A is suppose to get on the aircraft's PA system and say something to the effect of, "This plane is going to xxx. If you are not going to xxx you are on the wrong plane and should deplane immediately."
My opinions, statements, etc. are my own and do not have any association with those of any employer.
trintocan From United Kingdom, joined Apr 2000, 3211 posts, RR: 4 Reply 19, posted (1 year 8 months 3 weeks 4 days 22 hours ago) and read 2940 times:
Back in 2008 that happened in CWL where a family of three set off on holiday to ACE and boarded the flight only to get a rude shock a few hours later when the crew announced, shortly before landing, "Welcome to Turkey"! They had actually boarded a flight to BJV, Bodrum Milas. They were returned to CWL later on and given a free holiday as compensation by the travel company, whose agent gave them incorrect boarding cards. Their free holiday was to IBZ - and I heard they got there all right.
speedygonzales From Norway, joined Sep 2007, 697 posts, RR: 0 Reply 21, posted (1 year 8 months 3 weeks 4 days 15 hours ago) and read 2698 times:
I once saw this almost happen at TRD. WF to CPH and KL to AMS were boarding at the same time, both with airstairs as there are no jetbridges at the international terminal at TRD. Even with the WF plane parked to the left and boarding through the left gate and KL from the right some ladies bound to CPH boarded the wrong plane, but the KL flight attendant checked their boarding passes and directed them to the other plane.
antonovman From United Kingdom, joined Mar 2001, 719 posts, RR: 1 Reply 22, posted (1 year 8 months 3 weeks 4 days 15 hours ago) and read 2675 times:
I was boarding the flight to dehli at FRA with Pan Am years ago and I was 1 passenger down at the gate. An old Indian lady appeared and I shouted DEHLI ? and she nodded her head. I pushed her on the aircraft, closed the door and off it went. Next morning I heard the lady had just arrived FROM Dehli not flying TOO Dehli ! OOPS
Harmonium From Denmark, joined Feb 2012, 82 posts, RR: 0 Reply 23, posted (1 year 8 months 3 weeks 3 days 14 hours ago) and read 2054 times:
I've had this happen at my gates. You'd really be amazed how some passengers can manage to completely shut off any leftovers of sanity when being at an airport. The good ol' "they check their brains in with their bags" is a common saying for some reasons
I remember specifically one episode last summer, where I was boarding a regular domestic route at the very end of the apron. The last pax to board was a dwarf, and as I boarded him I told him to turn left and board the propeller plane(AT7) when he got ouside.
I printed the remaining lists for the crew and went outside, only by coincidence did I notice the dwarf almost boarding a charter flight(A321) at the very other end of the apron. So I had to run all the way down the apron, catch the dwarf on the stairs and get him all the way back. I highly doubt that I would have discovered this, if he hadn't been a dwarf.
It happens every once in a blue moon. It takes a lot of difference scenarios to come together. Confused pax, unaware marshaller etc. But as with anything else including humans, yes, it can happen.