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Delta Closing Reservation Centers In SUX And SEA  
User currently offlineDLX737200 From United States of America, joined May 2001, 1919 posts, RR: 20
Posted (2 years 5 months 3 weeks 2 days 16 hours ago) and read 7864 times:

http://www.ktiv.com/story/17376161/d...to-close-it-sioux-city-call-center

SIOUX CITY, Iowa (KTIV) -

Sioux City officials have announced the Sioux City Reservations Center, which employs 165 people, will close its doors August 31st.

"We regret Delta's decision to close the highly successful Sioux City facility," said Mayor Bob Scott. "We are working with another firm looking to utilize our talented workforce to retain employees from the #1 performing office in the world. Delta will be held responsible for all obligations pertaining to the downtown location."

The future of the call center was uncertain while the battle of Essential Air Service to Sioux Gateway Airport raged on. However, Delta officials maintained that whether their service was to stay or go, they would keep the center in Sioux City.

In an email to KTIV on November 16th of last year, a spokesperson for Delta said, "We do not expect the decision (of Essential Air Service) to impact the Reservation Center located there."

The center opened about four years ago, before Delta merged with Northwest Airlines. A company spokesperson cites the closure as a move that helps ensure the company's long term future.

"Consolidating our North American call center operations allows Delta to better utilize existing facility space, be more in line with our competitors and maintain our focus on reduced overhead costs," said Ashley Black, Delta Corporate Communications.


And I couldn't find a news article on it but I've heard Seattle is closing too...

Good luck to those employees affected! This is why I stopped working for airlines. Job loss sucks!

35 replies: All unread, showing first 25:
 
User currently offlinedeltaffindfw From United States of America, joined Sep 2003, 1440 posts, RR: 0
Reply 1, posted (2 years 5 months 3 weeks 2 days 15 hours ago) and read 7828 times:

It was posted on DeltaNet that both will be closed Sept. 1.

User currently offlineCoachClass From United States of America, joined Jan 2010, 434 posts, RR: 0
Reply 2, posted (2 years 5 months 3 weeks 2 days 15 hours ago) and read 7625 times:

So, where are the reservation center(s) now? Atlanta?

I'm so glad that Delta closed the India center and brought the jobs back home. .


User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2313 posts, RR: 3
Reply 3, posted (2 years 5 months 3 weeks 2 days 14 hours ago) and read 7563 times:

Sad...DL has shown SUX the door twice now (pulling service and now this). SUX to be SUX! Hopefully though their AAEagle flight to ORD will be successful, looks like prices are pretty decent, and ORD probably has more of an O&D component than MSP ever had.

[Edited 2012-04-10 17:23:23]

User currently offlinetoltommy From United States of America, joined Dec 2003, 3295 posts, RR: 4
Reply 4, posted (2 years 5 months 3 weeks 2 days 14 hours ago) and read 7483 times:

Quoting CoachClass (Reply 2):

So, where are the reservation center(s) now? Atlanta?

I beleive CVG and BRD are still open.


User currently offline727LOVER From United States of America, joined Oct 2001, 6455 posts, RR: 20
Reply 5, posted (2 years 5 months 3 weeks 2 days 14 hours ago) and read 7451 times:

Like 30 years ago, did Tampa have one?


Listen Betty, don't start up with your 'White Zone' s*** again.
User currently offlinepremobrimo From United States of America, joined Jul 2004, 425 posts, RR: 0
Reply 6, posted (2 years 5 months 3 weeks 2 days 14 hours ago) and read 7394 times:

Current offices (staying open) in Atlanta, Cincinnati, Dallas, Chisholm, Minneapolis, Salt Lake City and Tampa


International in Santiago (Chile), Moscow, Rio de Janeiro and Singapore


Closing in Seattle, Sioux City, Tokyo and Bangkok



Now You're Flying Smart.
User currently offlineDeltAirlines From United States of America, joined May 1999, 8903 posts, RR: 12
Reply 7, posted (2 years 5 months 3 weeks 2 days 14 hours ago) and read 7387 times:

Quoting CoachClass (Reply 2):
So, where are the reservation center(s) now? Atlanta?

Domestically, ATL, CVG, DFW, Chisholm MN (Iron Range), MSP, SLC, TPA.


User currently offlinen7371f From United States of America, joined Jul 2008, 1735 posts, RR: 12
Reply 8, posted (2 years 5 months 3 weeks 2 days 13 hours ago) and read 7135 times:
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Interesting that both are former NWA centers.

User currently offlineEA CO AS From United States of America, joined Nov 2001, 13613 posts, RR: 62
Reply 9, posted (2 years 5 months 3 weeks 2 days 13 hours ago) and read 7108 times:
Support Airliners.net - become a First Class Member!

Quoting 727LOVER (Reply 5):

Like 30 years ago, did Tampa have one?

Doesn't CO have a TPA res center? Or did at one point?



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2361 posts, RR: 1
Reply 10, posted (2 years 5 months 3 weeks 2 days 13 hours ago) and read 7080 times:

I though SEA was supposed to be a big pacific operation for DL?


The 747: The hands who designed it were guided by god.
User currently offlineEA CO AS From United States of America, joined Nov 2001, 13613 posts, RR: 62
Reply 11, posted (2 years 5 months 3 weeks 2 days 13 hours ago) and read 7037 times:
Support Airliners.net - become a First Class Member!

Quoting Byrdluvs747 (Reply 10):
I though SEA was supposed to be a big pacific operation for DL?

What does that have to do with the presence of a call center? AS has centers in PHX and BOI but their O&D presence in both places is miniscule.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9508 posts, RR: 14
Reply 12, posted (2 years 5 months 3 weeks 2 days 13 hours ago) and read 7016 times:

Quoting premobrimo (Reply 6):

Also I am 99% sure AGS is still around.

Quoting n7371f (Reply 8):

Smallest US Res centers IIRC.

Kinda surprised Dallas is still around. Sure do wish DWH was Delta's still. (sorry to the AA folks...)

Quoting Byrdluvs747 (Reply 10):

Res centers have nothing to do with it.



yep.
User currently offlinetoltommy From United States of America, joined Dec 2003, 3295 posts, RR: 4
Reply 13, posted (2 years 5 months 3 weeks 2 days 12 hours ago) and read 7007 times:

Quoting DeltaL1011man (Reply 12):
Also I am 99% sure AGS is still around.

AGS is the baggage call center. Not sure is res calls go there.


User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9508 posts, RR: 14
Reply 14, posted (2 years 5 months 3 weeks 2 days 12 hours ago) and read 6992 times:

Quoting toltommy (Reply 13):

AGS is the baggage call center. Not sure is res calls go there.

maybe not. I just remember Delta having a call center up there. (only non-ATL Georgia center left)



yep.
User currently offlineB727FA From United States of America, joined Jun 2011, 768 posts, RR: 0
Reply 15, posted (2 years 5 months 3 weeks 2 days 11 hours ago) and read 6763 times:

I thought BKK was staying open in Tokyo was closing?

And what does EAS have to do with a call center? It's not like the EAS cities all get routed through a rural call center.

And, God bless Chisholm...



My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
User currently offlineDLX737200 From United States of America, joined May 2001, 1919 posts, RR: 20
Reply 16, posted (2 years 5 months 3 weeks 2 days 9 hours ago) and read 6439 times:

Quoting B727FA (Reply 15):

And what does EAS have to do with a call center? It's not like the EAS cities all get routed through a rural call center.

Yes but I would've been surprised if Delta kept a call center in a location it doesn't have any flights to. How do you fly your employees for training in other cities or fly support to the call center (equipment, people, etc) without flights?

Since regional/contract employees jobs don't count, cause you know they're not real people or anything (excuse my bitter sarcasm), are these the first frontline employees to be officially laid off as a direct result of the merger? I know I know... It's not the merger, it's the economy (sarcasm again)... But these res centers would probably still be open if Northwest was still Northwest and Delta was Delta, don't ya think?


User currently offlinenwaesc From United States of America, joined Aug 2007, 3391 posts, RR: 9
Reply 17, posted (2 years 5 months 3 weeks 2 days 3 hours ago) and read 6191 times:

Quoting DLX737200 (Reply 16):
How do you fly your employees for training in other cities or fly support to the call center (equipment, people, etc) without flights?

You first have them "fly" their cars up the highway to FSD, or down to OMA, I guess...

Quote:
are these the first frontline employees to be officially laid off as a direct result of the merger?

Short answer: No.

Longer answer: Depends on how broadly you interpret "frontline."



"Nothing ever happens here, " I said. "I just wait."
User currently offlinebobnwa From United States of America, joined Dec 2000, 6483 posts, RR: 9
Reply 18, posted (2 years 5 months 3 weeks 2 days 3 hours ago) and read 6162 times:

Quoting EA CO AS (Reply 9):
Doesn't CO have a TPA res center? Or did at one point?

CO closed this quite a few years ago. It was origfinally an EA res center


User currently onlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7597 posts, RR: 27
Reply 19, posted (2 years 5 months 3 weeks 2 days ago) and read 5930 times:

Keep in mind the changing nature of customer service and the volume that is handled over the internet. Not surprised to see further consolidation in reservations centers, merger or not.

User currently offlineMountainFlyer From United States of America, joined Jul 2005, 476 posts, RR: 0
Reply 20, posted (2 years 5 months 3 weeks 1 day 23 hours ago) and read 5482 times:

Quote:
The future of the call center was uncertain while the battle of Essential Air Service to Sioux Gateway Airport raged on. However, Delta officials maintained that whether their service was to stay or go, they would keep the center in Sioux City.

In an email to KTIV on November 16th of last year, a spokesperson for Delta said, "We do not expect the decision (of Essential Air Service) to impact the Reservation Center located there.

Where have we heard language like this before? I'm surprised anyone even takes the words of the execs seriously anymore. Don't get me wrong, I'm not saying DL shouldn't make decisions to make the business work, but don't go running around making promises that you can't keep. It's not just DL. I believe both DL and WN made all sorts of assurances to the communities affected by their mergers, and the minute the ink was dry on the merger papers, the opposite happened.



SA-227; B1900; Q200; Q400; CRJ-2,7,9; 717; 727-2; 737-3,4,5,7,8,9; 747-2; 757-2,3; 767-3,4; MD-90; A319, 320; DC-9; DC-1
User currently onlineRKSofACinUSA From United States of America, joined Jan 2012, 45 posts, RR: 0
Reply 21, posted (2 years 5 months 3 weeks 1 day 23 hours ago) and read 5433 times:

Quoting EA CO AS (Reply 9):
Doesn't CO have a TPA res center? Or did at one point?

There are still CO res agents working in the TPA area from their homes. As previously stated, CO closed their call center several years ago. Only a few years ago, TPA housed call centers for CO, NW, DL and AC, all within a couple miles of each other. Now only DL and AC have call centers almost right across the street from each other about a mile from the airport.


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 22, posted (2 years 5 months 3 weeks 1 day 23 hours ago) and read 5179 times:

Quoting PSU.DTW.SCE (Reply 19):
Keep in mind the changing nature of customer service and the volume that is handled over the internet. Not surprised to see further consolidation in reservations centers, merger or not.

There is also a very large group out that that work from home. This has taken a lot of volume away from the call centers.



What gets measured gets done.
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9508 posts, RR: 14
Reply 23, posted (2 years 5 months 3 weeks 1 day 21 hours ago) and read 4709 times:

Quoting DLX737200 (Reply 16):

Since regional/contract employees jobs don't count, cause you know they're not real people or anything (excuse my bitter sarcasm), are these the first frontline employees to be officially laid off as a direct result of the merger? I know I know... It's not the merger, it's the economy (sarcasm again)... But these res centers would probably still be open if Northwest was still Northwest and Delta was Delta, don't ya think?

....your being serious? You think in this day in age call centers are going to stay open? Come on....

Also I didn't see anything about lay-offs. I'd bet most of the spots will be closed via the buy-out.



yep.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 24, posted (2 years 5 months 3 weeks 1 day 21 hours ago) and read 4625 times:

Quoting DeltaL1011man (Reply 23):
....your being serious? You think in this day in age call centers are going to stay open? Come on....

Also I didn't see anything about lay-offs. I'd bet most of the spots will be closed via the buy-out.

  

As it said in the release, everyone will be offered a position in the other reservations centers or they can put in a bid for other jobs. Last resort is benefited furlough or the buy-out.



What gets measured gets done.
25 EA CO AS : Home agents don't "take volume" from call centers - they're still part of the overall call center operation and are usually run out of one physical c
26 FlyASAGuy2005 : I understand the logistics of it and I guess the way I put it was very crude/rough but to say that the level of staffing today vs 1- years ago has no
27 GentFromAlaska : It seems DL would want to close the Dallas reservation center in that they de-hubbed DFW years ago. I'm guessing the Dallas res-center was a leftover
28 displane : Don't they have one in DTW? I used to work for another airlines rez and speaking to several DL employees in DTW.
29 Post contains images FlyASAGuy2005 : ???
30 toltommy : Don't think so, but UA does have one located in Dearborn.
31 GentFromAlaska : I thought my post was straight forward; but maybe not. How may I clarify?
32 nwaesc : DTW Res closed awhile ago (2003, IIRC)...
33 F9Animal : I am saddened to hear about SEA closing. What a great team they have there. In fact, I understand it was Republic and Hughes Airwests before becoming
34 EA CO AS : What you probably don't understand is that the home agents are generally current call center employees who are deployed to work from home, not hired-
35 DLX737200 : Yeah that wouldn't be happening... That's what I'm saying! I completely understand the need to consolidate an increasingly obsolete means of booking
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