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Heathrow Immigration Delays, The Saga Continues  
User currently offlinereadytotaxi From United Kingdom, joined Dec 2006, 3191 posts, RR: 2
Posted (2 years 3 months 1 week 1 day 18 hours ago) and read 11879 times:

Source – London Sunday Times (condensed)

Subscription service only

Turmoil Of 3-hour Wait To Enter UK



“During the last 14 days there have been several occasions when passengers have had to wait 2-3hr to clear immigration. Apparently a senior Olympic official was caught up in this & made a complaintwhich required a UK border Agency official to write a report. (Terminal 5)
The BAA say that they are experiencing high levels of arrivals and the Border Agency are not providing the resources to meet the demand.The UK government is aiming to reduce the number of Border Agency staff at UK ports from 8874 to 7322 by 2015.”

Now with the Games less than 100 days away numbers are only going to increase and the image this will send out is shocking, sure other countries Press will pick up on this. I really hope the Games have been better organised than the airport experience our country is offering arrivals.

[Edited 2012-04-22 10:57:12 by SA7700]


you don't get a second chance to make a first impression!
92 replies: All unread, showing first 25:
 
User currently offlineB777LRF From Luxembourg, joined Nov 2008, 1302 posts, RR: 3
Reply 1, posted (2 years 3 months 1 week 1 day 17 hours ago) and read 11747 times:

One very, very, easy way to lessen the burden on immigration would be for the UK to join Schengen. But the institutional paranoia of UK civil service and, to some degree, its population will ensure this doesn't happen.


From receips and radials over straight pipes to big fans - been there, done that, got the hearing defects to prove
User currently offlinetimpdx From United States of America, joined Jul 2009, 531 posts, RR: 0
Reply 2, posted (2 years 3 months 1 week 1 day 17 hours ago) and read 11724 times:

Worst experiences I have ever has, bar none, have been at LHR. Over 40 countries now, UK is the worst even beating out the Stans and Russia for long waits and poor attitude by officials. I never, ever book Europe through London because of this.

User currently offlinerutankrd From United Kingdom, joined Sep 2003, 2963 posts, RR: 7
Reply 3, posted (2 years 3 months 1 week 1 day 17 hours ago) and read 11701 times:
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Quoting B777LRF (Reply 1):

One very, very, easy way to lessen the burden on immigration would be for the UK to join Schengen. But the institutional paranoia of UK civil service and, to some degree, its population will ensure this doesn't happen.

Agreed for one UK citizen .


User currently offlineAngMoh From Singapore, joined Nov 2011, 479 posts, RR: 0
Reply 4, posted (2 years 3 months 1 week 1 day 17 hours ago) and read 11655 times:

Fly to Paris or Brussels and take the train...

User currently offlinepar13del From Bahamas, joined Dec 2005, 7067 posts, RR: 8
Reply 5, posted (2 years 3 months 1 week 1 day 16 hours ago) and read 11582 times:

These delays add to the importance and prestige of the airport, shows the extend of demand, if one just walks thur obviously no one is interested in that destination. One does get an idea of the importance inbound when your a/c most times is put into a holding pattern to land on one of teh precious runways catering to the airport.  

If arrivals are picking up this early lets hope these folks are staying for the Olympics, much money to spread thru the economy.


User currently offlinevhtje From United Kingdom, joined Jan 2009, 366 posts, RR: 0
Reply 6, posted (2 years 3 months 1 week 1 day 16 hours ago) and read 11488 times:
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Quoting B777LRF (Reply 1):
One very, very, easy way to lessen the burden on immigration would be for the UK to join Schengen. But the institutional paranoia of UK civil service and, to some degree, its population will ensure this doesn't happen.

Absolutely 100% correct. But equally, it will never, never, EVER happen.

I can see the Daily Heil (oops, sorry, Daily Mail) headlines right now.

Unfortunately the EU-skeptics have too much political clout in the UK to ever entertain a debate about joining, let alone actually join.


User currently offlineLofty From United Kingdom, joined Mar 2008, 291 posts, RR: 0
Reply 7, posted (2 years 3 months 1 week 1 day 10 hours ago) and read 11083 times:

The other day it took longer for me a British Passport Holder to enter the UK than it did for me to enter Singapore, Hong Kong and Indonesia.

User currently offlineTIA From Albania, joined Mar 2006, 524 posts, RR: 2
Reply 8, posted (2 years 3 months 1 week 1 day 10 hours ago) and read 11013 times:

A couple of weeks ago I was on the morning AA flight from JFK that gets into LHR around 930pm. First of all I was surprised that the plane circled over London for about 30 mins before landing. Normally I fly into LHR in the morning so I'm used to the circling then but I thought late in the evening that wouldn't be much traffic. Then I spent over an hour at immigration. I never expected it at such a time. I never have to wait this long in the other London airports.

User currently offlinerutankrd From United Kingdom, joined Sep 2003, 2963 posts, RR: 7
Reply 9, posted (2 years 3 months 1 week 1 day 10 hours ago) and read 10946 times:
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Quoting TIA (Reply 8):
A couple of weeks ago I was on the morning AA flight from JFK that gets into LHR around 930pm. First of all I was surprised that the plane circled over London for about 30 mins before landing. Normally I fly into LHR in the morning so I'm used to the circling then but I thought late in the evening that wouldn't be much traffic. Then I spent over an hour at immigration. I never expected it at such a time. I never have to wait this long in the other London airports.

You will at the moment as there is to WAAAAY much political interference in the DAY TO DAY operations of UK Border Agency.

Our Home Secretary yes the one that f**K*D up trying to remove a real national threat has instructed UKBA check every granny/aunty/mother and baby entering the country UK national / EU/EFTA citizen US or Bolivian Marsian Klingon or Jedi

The politicians have LOST the plot and have no idea what so ever about intelligence lead border and immigration controls.

I've said before the UKBA should be finding existing illegals and Visa overstayers and removing them with the frontier work returning to intelligence and high risk monitoring.

With the need to airlines to submit detailed passenger lists in advance, you just don't need to check EVERY Bl**dy passport at the frontier.

Its complete farce


User currently offlinerutankrd From United Kingdom, joined Sep 2003, 2963 posts, RR: 7
Reply 10, posted (2 years 3 months 1 week 1 day 10 hours ago) and read 10895 times:
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Oh and UKBA should be working with and along SIDE our neighbouring forces in Belgium, France , Netherlands and Eire.

Not at arms length that results in international disagreements such as UK telling France and Belgium (Both Schegan) that they must control travel and documentation between Brussels and Lille incase some slips through to the UK !

If we were in Schegan we actually COULD intervene , but no we stay out and make it more difficult then blame john foreigner !


User currently offlinebabybus From , joined Dec 1969, posts, RR:
Reply 11, posted (2 years 3 months 1 week 1 day 9 hours ago) and read 10756 times:

The UK still has border controls? Really? I thought anyone could just walk in. If you don't have a UK passport when you arrive they will give you one from under the table.

It was only a few months ago that we were told in the press that the government had asked the Border Agency not to check passports too closely.

With the Olympics as a good excuse for anyone and everyone to enter the UK these more careful checks of passports might be a good idea.


User currently offlineDAL763ER From United Kingdom, joined Oct 2008, 522 posts, RR: 0
Reply 12, posted (2 years 3 months 1 week 1 day 6 hours ago) and read 10285 times:
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Quoting Lofty (Reply 7):
The other day it took longer for me a British Passport Holder to enter the UK than it did for me to enter Singapore, Hong Kong and Indonesia.

That's weird - which terminal did you get into? I'm an EU passport holder, arrived at T1 at 5.30pm last Wednesday and it took me no more than 5 minutes to clear immigration. There were 2 people in front of me.



Where aviation is not the side show, it's the main show!!!
User currently offlinebristolflyer From United Kingdom, joined May 2004, 2290 posts, RR: 0
Reply 13, posted (2 years 3 months 1 week 1 day 6 hours ago) and read 10263 times:

It's not exactly plain sailing into the US...I have had long waits before, and I usually make it a point to be as quick off the plane as possible so I can be somewhere near the front of the line.

A question for those in the know: I will be arriving at LHR in June with my American wife, I think I'm allowed to take her in the EU line, correct? I am a British passport holder. Might be nice to miss the 3 hr waits.

[Edited 2012-04-22 15:31:41]


Fortune favours the brave
User currently onlineRyanairGuru From Australia, joined Oct 2006, 5202 posts, RR: 4
Reply 14, posted (2 years 3 months 1 week 1 day 5 hours ago) and read 10181 times:

Quoting bristolflyer (Reply 13):
It's not exactly plain sailing into the US

I know we all used to laugh/shake our heads at US immigration in the UK, but the US has steadily improved while the UK has deteriorated markedly. When the UK has worse immigration lines than the US then I'm glad I don't live there anymore - it seems somewhat indicative...

Quoting bristolflyer (Reply 13):
I will be arriving at LHR in June with my American wife, I think I'm allowed to take her in the EU line, correct? I am a British passport holder. Might be nice to miss the 3 hr waits.

I think you are

Quoting Lofty (Reply 7):
The other day it took longer for me a British Passport Holder to enter the UK than it did for me to enter Singapore, Hong Kong and Indonesia.
Quoting DAL763ER (Reply 12):
That's weird - which terminal did you get into? I'm an EU passport holder, arrived at T1 at 5.30pm last Wednesday and it took me no more than 5 minutes to clear immigration. There were 2 people in front of me.

I've had the same experience. This year I've got into Hong Kong, Ecuador and *gasp* *drumroll* the USA (ie all the other countries I've been to) on a foreign passport quicker than I did getting through T5 on my British passport in January.



Worked Hard, Flew Right
User currently offlinebennett123 From United Kingdom, joined Aug 2004, 7472 posts, RR: 3
Reply 15, posted (2 years 3 months 1 week 1 day 5 hours ago) and read 10096 times:

Not sure how your American wife is going to be in the EU line.

User currently offlinetrintocan From United Kingdom, joined Apr 2000, 3229 posts, RR: 4
Reply 16, posted (2 years 3 months 1 week 1 day 5 hours ago) and read 9966 times:

Once again, this story keeps popping up every so often nowadays. One really wonders how they will handle the Olympics, just under 100 days away and the Paralympics soon after. Let's not forget the Diamond Jubilee - quite a few well-wishers and visitors may well visit the country for that too.

Quoting B777LRF (Reply 1):
One very, very, easy way to lessen the burden on immigration would be for the UK to join Schengen.

Very true in so many ways. Remember though that for major events a Schengen country can suspend the open border policy and resume full controls so that for something like the Olympics the nation would almost certainly take back control anyway.

Quoting rutankrd (Reply 10):
Not at arms length that results in international disagreements such as UK telling France and Belgium (Both Schegan) that they must control travel and documentation between Brussels and Lille incase some slips through to the UK !

That's quite a controversial matter as it flies in the face of the Schengen Accord. The trouble is that the Eurostar services between Lille Europe and Bruxelles Gare du Midi are by far the most frequent and easiest means of getting between the two cities - other rail alternatives would involve slower trains and connections (eg Lille Flandres - Mouscron or Ghent - Bruxelles Midi). The Eurostar services though all originate or terminate in London so for a train heading from Brussels to Lille they need to screen all the passengers as there is no way of sorting them once on board. I'm not sure how they managed to get the legislative approval to do that though.

Trintocan.



Hop to it, fly for life!
User currently offlineikramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 17, posted (2 years 3 months 1 week 1 day 4 hours ago) and read 9756 times:

Why not use some of the high tax they charge departing pax to pay got more staff?


Of all the things to worry about... the Wookie has no pants.
User currently offlinebristolflyer From United Kingdom, joined May 2004, 2290 posts, RR: 0
Reply 18, posted (2 years 3 months 1 week 1 day 3 hours ago) and read 9368 times:

Quoting bennett123 (Reply 15):
Not sure how your American wife is going to be in the EU line.

I seem to recall being told (last time I entered the UK) that she could come with me through the EU passport holder line.



Fortune favours the brave
User currently offlinemilemaster From United States of America, joined Mar 2001, 1063 posts, RR: 2
Reply 19, posted (2 years 3 months 1 week 1 day 3 hours ago) and read 9259 times:

I'm going to be coming into T5 on the BA DFW-LHR in about 10 days. All my previous few trips to LHR over the last two years haven't really been all that bad in the immigration line, 30 mins or so. Only difference this time is me coming in on BA instead of AA. I've got a room booked in the T5 Yotel for with a check-in one hour after arrival. I guess I need to modify it?

User currently offlineskipness1E From United Kingdom, joined Aug 2007, 3199 posts, RR: 1
Reply 20, posted (2 years 3 months 1 week 1 day 3 hours ago) and read 9223 times:

Quoting B777LRF (Reply 1):
One very, very, easy way to lessen the burden on immigration would be for the UK to join Schengen. But the institutional paranoia of UK civil service and, to some degree, its population will ensure this doesn't happen.

Actually we are already a magnet for immigration from Pakistan, Afghanistan India and Africa due to extablished communities where people can vanish and who frankly don't like us very much. We'd prefer not to be in Schengen as the French would simply dump the thousands of desperate refugees at Sangate across the channel onto us. The view from Luxembourg is somewhat whiter I think.


User currently offlineat From United States of America, joined Jul 2000, 1007 posts, RR: 0
Reply 21, posted (2 years 3 months 1 week 1 day 2 hours ago) and read 9138 times:

Can't they at the very least generate more lanes and agents during the summer Olympic period? I know space is tight but they could add multiple agents side by side in each lane.

User currently offlineRafabozzolla From Brazil, joined Apr 2000, 1211 posts, RR: 0
Reply 22, posted (2 years 3 months 1 week 1 day 2 hours ago) and read 8979 times:

Quoting trintocan (Reply 16):
The Eurostar services though all originate or terminate in London so for a train heading from Brussels to Lille they need to screen all the passengers as there is no way of sorting them once on board.

Why not have a passport check inside the train after Lille and keep any ineligible aliens in custody until the train heads back to a Schengen country?

BTW, I'm flying into Heathrow T1 in mid-July from Brazil on an EU passport, landing at 3pm. Will I, or should I face any long queues? I believe immigration lines are quite light at that time.


User currently offlineskipness1E From United Kingdom, joined Aug 2007, 3199 posts, RR: 1
Reply 23, posted (2 years 3 months 1 week 1 day 2 hours ago) and read 8935 times:

The UK Border Agency is being slashed to the bone as the coalition struggles to cut public spending, so the idea of having enough people to deal with a known passenger throughput was rare in the boom years. Not a chance today alas.

User currently offlineDocLightning From United States of America, joined Nov 2005, 19414 posts, RR: 58
Reply 24, posted (2 years 3 months 1 week 1 day ago) and read 8468 times:

Have fun, London! Remember, you WANTED this! You even celebrated when you got it!

25 MAN2SIN2BKK : I am a UK passport holder and arrived in terminal 4 last October with my Thai wife and our 3 dual nationality hooligans; there is a booth in the EC i
26 757MDE : I must have been lucky. The most wait I've had to wait in Heathrow as a UK passport holder is about 30 minutes... I've had it way worse in Miami where
27 VonRichtofen : Only if you're from a country that has no ethnic, cultural or linguistic ties with the UK. Having no skills helps too. Caucasian, english speaking an
28 yodobashi : It annoys the **** out of me when most of the time I seem to enter the UK, the expensive 'bio-metric' auto gates sit redundant and when you ask the qu
29 deltaguy767 : Does the UK have a program similar to US Global Entry? If they do, perhaps they could market it for the Olympic period and try to get regular UK visit
30 rutankrd : And our stand alone UKBA with fortress frontiers work to stop these clandestines do they - NO ! As in other domains the work of immigration officials
31 Post contains links bennett123 : http://www.bbc.co.uk/news/uk-england-london-17807502 Immigration is only the first stage in this drama. Fortunately, I can bypass London.
32 RussianJet : Don't suppose anyone actually considered that the appetite for joining Schengen may be based on long and hard experience of what is caught crossing ou
33 oneworld77 : Being shut after the Olympics. Though they don't make it easy at the moment. If you're registered already, and you see a barrier across the lane for
34 airsmiles : I may as well jump in here, as I'm a regular into/out of Heathrow to/from the USA 1) Yes, I've had one or two delays at Heathrow but generally I sweep
35 Glom : As someone who is EU-sceptic, I agree we should join Schengen (and also adopt the metric system). The Schengen area is not a strictly EU thing since
36 cygnuschicago : The issue I see is not so much for Europeans. EU passports holders can use the E-gates, like you. The problem is for the rest of us. If LHR wants to
37 garpd : Although I agree, some improvements could be made, my personal experience of getting through the passport checks at LHR is a good one. I flew LHR-ATL-
38 Post contains images Hywel : Well, I was celebrating not because we won it, but just because we'd beaten the French at something
39 DAL763ER : Are you sure you didn't have a connecting flight from ATL? Why would there be a security check after landing and getting off the aircraft otherwise?
40 Post contains images cygnuschicago : Don't worry, this will change - When you folks declare independence in 2014, we'll make you wait 3h at the A74/M6 border crossing, do thorough search
41 Lentini2001 : If only there were some other airports you could fly in and out of and not just Heathrow in the South of the UK eh?.......
42 Glom : Ahem! A74(M)! The Cumberland Gap has been closed.
43 mcr : Travelling with an American companion in the past I was told it would be fine for me (as a UK passport holder) to wait in the non-EU line with her, b
44 milemaster : I would assume that the long queues are less of a factor on Tuesdays/Wednesdays/Thursdays? I would imagine peak times would be Sat/Sun/Mon/Fri?
45 Post contains images offloaded : 3 times arriving at BHX T2 there has been a row of red "out of service" X's on the e-passport gates, so I asked if they would ever be open and was to
46 yyz717 : High levels of arrivals? Since when? LHR traffic growth is, what, 2% year over year? How can the BAA not handle 2% growth in arrivals?
47 PITingres : Because ATL, like many other US airports designed pre-9/11 security, has *no* direct connection from customs to the outside world. You have to go bac
48 lhrnue : Well, I arrived yesterday at LGW North Terminal and it took me 45 minutes through the EU line (I do not have one of the new biometric passports). I s
49 nasula : One way to release some workforce at LHR would be to stop checking transit passengers that are already airside. I have very little understanding to wh
50 at : Yes I agree. A colossal amount of time and effort is wasted on that. I once missed a connecting flight was flying (LIS-LHR-JFK) as a result. I think
51 RussianJet : If the dividend in terms of intercepting numerous forgeries, apprehending criminals, and the disruption of all types of trafficking and criminal acti
52 Viscount724 : What are you referring to? If you are connecting in the UK to/from other points in Europe you don't have to clear UK immigration/customs. There's onl
53 litz : It's - thankfully - a PITA that will go away when the new International terminal @ Hartsfield opens next month. No more re-checking bags, or re-enter
54 glbltrvlr : Except that you are trading one set of problems for another set. My understanding is that connecting passengers will get dumped out on the curb of th
55 Post contains links and images ElPistolero : The US isn't necessarily getting better. IAH is a gong show for immigration. My immigration time at LHR for approximately the same peak dates every ye
56 garpd : Nope, ATL was the destination. It struck me as strange, but I was told, that's how it is! The security at LHR to get ON the plane was less strict.
57 heathrow : I remember T4 being horrendous and waiting 3 hours + back in the BA day, but I've had nothing but pleasant experiences through T5. I passed Through Ma
58 Post contains links ElPistolero : Still a royal mess. Nothing has improved, but the Minister of Immigration has been summoned. Maybe some improvement? Don't know what the point of chas
59 ThomasCook : Hi, I landed into T1 on Wednesday night from RAK connecting to MAN. Our flight was late in so we had to run all the way to Flight Connections. At Immi
60 readytotaxi : Look at the length of that line in the video clip. WOW ! And the guy says that they had put EU and non EU all together.
61 Summa767 : So is it being part of the commonwealth, or of Caucasian ethinicity that should be more important according to you? I find it unbelievable that ethni
62 IndianicWorld : It seems a far too common effect of cost cutting. Australia also loves to understaff its airports to reduce costs, which does nothing for the arrival
63 CaptainKramer : Hi at, I have seen BBC news stories stating that seperate tented areas will be set up to process all the Olympic sporting competitors from around the
64 ElPistolero : Its really no different to what a North American such as myself goes through when I enter the UK. I once lost the hard copy of my ticket (probably le
65 CaptainKramer : Hi ElPistolero, As with all Government Departments it's more about hitting targets. The que's are too short. Why? Government has relaxed screening rul
66 ncelhr : The issue is peak times. I am a Euro citizen and fly in and out of LHR regularly and whilst there have been times I have gone through T5 immigration i
67 tonystan : Iv only experienced this at T5 and I fly in from the ROI in T1 so dont go through Border Control.....whats it like at the other terminals?
68 brilondon : Travelling to the U.K. several times a year, I have observed the paranoia amongst my friends and especially their parents over having too open border
69 CaptainKramer : I was watching an interview with a UKBA Officer on Sky News, he was answering questions about this weeks 3 hour delays at certain UK airports. The new
70 na : I went through LHR immigrations yesterday and it was ok. It wasnt much slower than at FRA. I hate T1 though, its so anti-design, ugly and unlogical, y
71 ElPistolero : Not to nitpick, but the Yemen bomber would not have gone through border controls at AMS. He would have, in Nigeria, but over there he would have been
72 Malayil : This was completely expected. I lived in the UK for a while and during that time, the media and the people were increasingly calling for tighter immig
73 RussianJet : Someone give this man a prize.
74 Post contains images sankaps : Actually, the non-Caucasians that you are evidently referring to have a high degree of cultural and linguistic ties with the UK, due to them coming f
75 Rafabozzolla : Let me ask again... I'm landing at T1 in July (2 weeks before the Olympics) mid afternoon flying JJ from Brazil with an EU passport. TAM offers "fast
76 Post contains images OA260 : I for one hope they never join along with Ireland but thats another thread --- Certainly need to get a lid on this . I for one will avoid LHR during
77 Post contains images readytotaxi : Firstly T1 is much better than T5 where most of the problems seem to have been. Mid afternoon is also a good time to arrive, just before the evening
78 DAL763ER : I landed from FRA a couple of weeks ago and it took me no more than 5 minutes to get through passport control in T1. In November I flew into T5 from
79 Rafabozzolla : Thanks for the info and the wishes!
80 ltbewr : To become part of the Schengen treaty countries, would mean all UK Citizens would have to have a national ID card and I suspect that many would object
81 Post contains links and images Mir : And it appears that UKBA have decided that the best course of action is: to prevent BAA from apologizing for the delays (after all, if there's no apol
82 GDB : Are you suggesting to such safe pairs of hands like Teresa May, her boss Lord Snooty and 'Mr Recession Redux' Osbourne that cutting the numbers worki
83 Post contains links sankaps : Simply unbelievable! Another good report at http://www.telegraph.co.uk/news/ukne...ves-terrible-impression-of-UK.html . Quote: "On other occasions bo
84 btblue : Delays are not only at Heathrow. Last Tuesday I arrived into STN from PMI. The queues went on and on. Okay, it was only a wait for approx 30 minutes o
85 GCT64 : Ministerial statement this afternoon (30 Apr) in the House of Commons: * Blamed the weather for the immigration delays - difficult to support that exc
86 RussianJet : 'Border Agency staff' as a rule have no say whatsoever in budgets and staffing levels, so what is your point there? Do you imagine that there are in
87 sankaps : As any high school math student would point out, the average on its own means nothing. Consistency (ie low deviation from the average) is far more re
88 Post contains images readytotaxi : Just never gonna happen, more chance of Lord Lucan manning a desk. When was the last time ANYONE belived a ministerial promise?
89 L410Turbolet : I am always surprised whenever this argument against national ID is made claiming "intrusion into one's privacy". For one, my wild guess is that vast
90 Post contains links IAHWorldflyer : Tne NBC Nightly News devoted a short story to the Heathrow lines tonight. The only link I find on their website is a longer reort by Channel 4 News in
91 Malayil : The problem with the whole ID card debacle was that the previous government was going to make it mandatory for it be carried at all times and a finge
92 GCT64 : Arrived at LHR T1 this evening (1830) from Germany. As an EU passport holder the immigration queue / passport check for me took about 15 seconds (yes,
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