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Delta LGA Expansion Question  
User currently offlinecatiii From United States of America, joined Mar 2008, 3029 posts, RR: 4
Posted (2 years 4 months 1 week 8 hours ago) and read 3701 times:

Taxiing in to LGA tonight we had to wait for our gate to open up, and my side of the airplane was looking at the terminal and I was watching the newly expanded operation at terminals C and D. One question I had was whether Delta, with the additional gates that Delta assumed from USAir as part of the slot swap deal, also took USAir gate and ramp agents to staff those additional gates or if they hired externally. I would imagine there had to be a need to additional staff, no?

10 replies: All unread, jump to last
 
User currently offlineBDL757 From United States of America, joined Apr 2012, 150 posts, RR: 0
Reply 1, posted (2 years 4 months 1 week 6 hours ago) and read 3547 times:

DL didn't take any US staff in the slot swap. DL has had a lot of agents transfer from all over the country into LGA. They have also hired off the street with a few of those new hires being people who left US and came to DL.

User currently offlinerwy04lga From United States of America, joined Jul 2005, 3176 posts, RR: 8
Reply 2, posted (2 years 3 months 3 weeks 4 days 16 hours ago) and read 3137 times:

Quoting BDL757 (Reply 1):
They have also hired off the street with a few of those new hires being people who left US and came to DL.

I was not aware of any former US staff hired by DL.



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 3, posted (2 years 3 months 3 weeks 4 days 14 hours ago) and read 2953 times:

Quoting rwy04lga (Reply 2):

You wouldn't know unless you asked  

Indeed, when DL posted above and below wing positions on DL.com for both LGA and JFK, quite a few US Air people applied and got on because they knew they would be out of a job or TRY to transfer to another US city. I personally know of a guy that had 2 years with US @ LGA that wouldnt have had enough seniority to be a part of the ones "left" so he applied and got on. However, preference was given to base transfers which is where most of the staffing came from



What gets measured gets done.
User currently offlinerwy04lga From United States of America, joined Jul 2005, 3176 posts, RR: 8
Reply 4, posted (2 years 3 months 3 weeks 4 days 13 hours ago) and read 2807 times:

Oh, I've asked! A few years ago, US interviewed me 2 weeks before DL did and offered me a job...I held out for DL and I'm glad I did!


Just accept that some days, you're the pigeon, and other days the statue
User currently offlineLGA777 From United States of America, joined Jul 2003, 1149 posts, RR: 19
Reply 5, posted (2 years 3 months 3 weeks 4 days 10 hours ago) and read 2577 times:

Not all but most of the former US people that have gone or are going to Delta at LGA where actually Piedmont/US Express employees as very very few Mainline US employees in Customer Service and none in Fleet Service where affected, whereas the Entire US Express operation ceases to exist on July 11.

Also a fairly significant number of Express employees chose to stay with Piedmont and have or will be transferring to PHL/DCA and especially CLT.

A lot of Really good people have and still work for Piedmont/US Express in LGA so I am glad many either have or will be transferring with in there company or starting over with Delta as apposed to leaving the industry many of us Love.

Cheers

LGA777


User currently offlineBDL757 From United States of America, joined Apr 2012, 150 posts, RR: 0
Reply 6, posted (2 years 3 months 3 weeks 4 days 6 hours ago) and read 2351 times:

Yes, a few people realized that they were unfortunately going to lose their jobs and would not be able to move so they got hired on as Ready Reserves at Delta. They are great and its good to have people who know the building!  

User currently offlineSkyTeamTriStar From United States of America, joined Dec 2007, 390 posts, RR: 0
Reply 7, posted (2 years 3 months 3 weeks 3 days 15 hours ago) and read 1953 times:

Quoting BDL757 (Reply 6):
They are great and its good to have people who know the building!  

Agreed, but are those folks willing to perform at the levels of Delta's expectations?


User currently onlinejfklganyc From United States of America, joined Jan 2004, 3447 posts, RR: 5
Reply 8, posted (2 years 3 months 3 weeks 3 days 15 hours ago) and read 1922 times:

"Agreed, but are those folks willing to perform at the levels of Delta's expectations?"

Good customer service exists at every airline...so does bad customer service. Delta is no different then any of the legacies


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 9, posted (2 years 3 months 3 weeks 3 days 12 hours ago) and read 1743 times:

Quoting SkyTeamTriStar (Reply 7):
Agreed, but are those folks willing to perform at the levels of Delta's expectations?



It's very simple. If they're not performing as expected they're be "trained". If not then they'll be shown the door. That's just not for US Air folks but all DL agents.



What gets measured gets done.
User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7565 posts, RR: 28
Reply 10, posted (2 years 3 months 3 weeks 3 days 9 hours ago) and read 1534 times:

USAirways & Express always ran a top-notch operation out of LGA. There is no reason to think that they would not be a good in another US base or at DL. The faults of US at LGA were not due to their airport operations, but in their network ane revenue management.

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