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NK To Dying Man: No Refund  
User currently offline727LOVER From United States of America, joined Oct 2001, 6559 posts, RR: 20
Posted (2 years 7 months 5 days 17 hours ago) and read 17916 times:

http://www.tampabay.com/news/article1226081.ece


Jerry Meekins will die soon of esophageal cancer, and he can't fly because of his compromised immune system. But Spirit Airlines considers his condition insufficiently grave to grant him a refund for a flight to Atlantic City next month.

But if he actually dies before his flight, Spirit would be happy to give him some money back.




Today, he picketed the NK counter at TPA:

http://www.tampabay.com/news/dying-m...irlines-over-refund-policy/1226671

Jerry Meekins will spend the last months of his life in a battle with both cancer and Spirit Airlines.


Is $200 worth all this bad publicity????????


Listen Betty, don't start up with your 'White Zone' s*** again.
132 replies: All unread, showing first 25:
 
User currently offlinedanielmyatt From United Kingdom, joined Mar 2011, 160 posts, RR: 0
Reply 1, posted (2 years 7 months 5 days 17 hours ago) and read 17919 times:

I don't want to come across as unreasonably harsh here, but if I had months to live I certainly wouldn't be spending it picketing an airline ticket desk in Florida.
But agreed, Spirit should just refund the poor guy and be done with it.


User currently offlineAWACSooner From United States of America, joined Jan 2008, 1950 posts, RR: 1
Reply 2, posted (2 years 7 months 5 days 17 hours ago) and read 17911 times:

To them? Yes, any kind of publicity for NK is good publicity to them!

I've come to expect this kind of crap from them...yes, no refunds means that, but jeez.


User currently offlinejr From United States of America, joined May 1999, 969 posts, RR: 6
Reply 3, posted (2 years 7 months 5 days 17 hours ago) and read 17820 times:

I guess they might as well just merge with ryan air and be done with it.


I've flown on 9V-SPK.
User currently offlinebestwestern From Hong Kong, joined Sep 2000, 7264 posts, RR: 57
Reply 4, posted (2 years 7 months 5 days 17 hours ago) and read 17704 times:

Thats why you buy insurance. How is the airline agent supposed to know if he is dying or not?


The world is really getting smaller these days
User currently offlineOB1504 From United States of America, joined Jul 2004, 3433 posts, RR: 6
Reply 5, posted (2 years 7 months 5 days 17 hours ago) and read 17668 times:

Quoting danielmyatt (Reply 1):
I don't want to come across as unreasonably harsh here, but if I had months to live I certainly wouldn't be spending it picketing an airline ticket desk in Florida.

Agreed. This seems like a rather questionable use of precious time.

Quoting AWACSooner (Reply 2):
To them? Yes, any kind of publicity for NK is good publicity to them!

I've come to expect this kind of crap from them...yes, no refunds means that, but jeez.

I'm honestly surprised that the airline didn't make an exception to their refund policy, but I doubt they'll reverse their stance now that corporate has issued an opinion.

That being said, I had a complaint filed against me several months ago, but due to the backlog (partly because of their à-la-carte model), the airline wasn't able to get to it until last week. Despite no longer working for the company, I still received a phone call asking me to explain myself and my actions.

It may not seem like it on the outside, but Spirit generally doesn't play around with customer service standards.

Quoting bestwestern (Reply 4):
Thats why you buy insurance. How is the airline agent supposed to know if he is dying or not?

Medical documentation, the same way the airline would verify that the legitimacy of a service or emotional support animal, for example.

[Edited 2012-04-24 17:51:13]

User currently offlinecol From Malaysia, joined exactly 11 years ago today! , 2129 posts, RR: 22
Reply 6, posted (2 years 7 months 5 days 17 hours ago) and read 17616 times:

Quoting bestwestern (Reply 4):
Thats why you buy insurance. How is the airline agent supposed to know if he is dying or not?

I would guess his medical records may give them some insight. But these would only be of benefit if someone at Spirit knew how to read them, or cared. By this I mean Management.


User currently offlinestlgph From United States of America, joined Oct 2004, 9497 posts, RR: 26
Reply 7, posted (2 years 7 months 5 days 17 hours ago) and read 17595 times:

Airlines, retailers, etc, what have you are drawing the line somewhere. Far too often a bad eggs spoil it for the rest of us ... "horrible disease" or not ... it's why retailers have such whacked out return policies, especially concerning retail items ... too many people buying big screens the last week of January and returning them in the days right after the Super Bowl.

Basically what it boils down to is rules are rules and so be it.



if assumptions could fly, airliners.net would be the world's busiest airport
User currently offlineOB1504 From United States of America, joined Jul 2004, 3433 posts, RR: 6
Reply 8, posted (2 years 7 months 5 days 17 hours ago) and read 17533 times:

Quoting col (Reply 6):
I would guess his medical records may give them some insight. But these would only be of benefit if someone at Spirit knew how to read them, or cared. By this I mean Management.

As an agent, I always had to give a customer with medical documentation the benefit of the doubt. Even if he or she gave us an index paper with "I'M SICK" written on it in crayon, I had to treat it as legitimate precisely because I'm not a medical professional.


User currently offlinenkops From United States of America, joined Jun 2005, 2688 posts, RR: 6
Reply 9, posted (2 years 7 months 5 days 16 hours ago) and read 17458 times:

$197 is not going to hurt NK in any way... just refund the money!!

Thats said, 2 months to live, I would spend it with my family as much as possible... defenitely not picketing a ticket counter



I have no association with Spirit Airlines
User currently offlineikramerica From United States of America, joined May 2005, 21562 posts, RR: 59
Reply 10, posted (2 years 7 months 5 days 16 hours ago) and read 17356 times:

Quoting stlgph (Reply 7):
Airlines, retailers, etc, what have you are drawing the line somewhere. Far too often a bad eggs spoil it for the rest of us ... "horrible disease" or not ... it's why retailers have such whacked out return policies, especially concerning retail items ... too many people buying big screens the last week of January and returning them in the days right after the Super Bowl.

Where are you shopping? Return policies have gotten far more lenient over time. And the bigger the store, the more lenient.



Of all the things to worry about... the Wookie has no pants.
User currently offlineua76heavy From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 11, posted (2 years 7 months 5 days 16 hours ago) and read 17234 times:

"Under Spirit's current policy, a customer can only get a partial refund if they actually die before their flight."

When my mother passed away, HA made a full refund of her ticket, and sent a nice letter expressing their condolences. The agent who I spoke to was very kind and respectful. All they asked for was a copy of her death certificate.


User currently offlineRWA380 From United States of America, joined Feb 2005, 3427 posts, RR: 5
Reply 12, posted (2 years 7 months 5 days 15 hours ago) and read 17096 times:

Quoting bestwestern (Reply 4):
Thats why you buy insurance. How is the airline agent supposed to know if he is dying or not?

Used to be a Dr's note could get you a refund, but it seemed that everyone knew a physician who was willing to write them a sick note, many people took advantage of this and the airlines changed their stance, and became hard a** about it.
I can understand both sides, but NK should consider the good will 200 bux can buy them. It's a shame you can't take a person on their word any more, but it's what it is.



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User currently offlineJerseyguy From United States of America, joined Oct 2005, 2073 posts, RR: 0
Reply 13, posted (2 years 7 months 5 days 15 hours ago) and read 17097 times:
Support Airliners.net - become a First Class Member!

If a marketing director from another airline was smart, they would refund the guys ticket and consider it part of their ad budget. I'm sure it would get covered in multiple papers. Eithter that or fly the person they were going to visit to Tampa to see him for free.

[Edited 2012-04-24 19:08:57]


Frontier Early Returns Ascent Status| Webmaster of an unoffical TTN page see profile for details
User currently offlineflymia From United States of America, joined Jun 2001, 7246 posts, RR: 6
Reply 14, posted (2 years 7 months 5 days 15 hours ago) and read 16983 times:

Quoting danielmyatt (Reply 1):
I don't want to come across as unreasonably harsh here, but if I had months to live I certainly wouldn't be spending it picketing an airline ticket desk in Florida.

First thing I thought when I saw the thread title.



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlineclickhappy From United States of America, joined Sep 2001, 9654 posts, RR: 68
Reply 15, posted (2 years 7 months 5 days 15 hours ago) and read 16980 times:
AIRLINERS.NET CREW
PHOTO SCREENER

How long until we see a "Fares so low you better be dying not to fly" ad campaign from NK?

User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 16, posted (2 years 7 months 5 days 15 hours ago) and read 16903 times:

I am not sure how much good will Spirit would gain from refunding at this stage. It would simply seem that they are doing it to get adverse media off their backs. Before hand no-one would have known so there would not have been any positive publicity.

While I sympathise with the guy wanting to be with his daughter, perhaps he could have asked for his doctor's advice before buying the ticket. Many insurance policies exclude cover for known medical conditions unless an additional premium is paid - perhaps he thought the insurance was not worth getting because it cost more than the ticket. Who knows? Was he aware that the ticket was non-refundable when he bought it?


User currently offlineBoeingGuy From United States of America, joined Dec 2010, 3208 posts, RR: 7
Reply 17, posted (2 years 7 months 5 days 14 hours ago) and read 16753 times:

Quoting AWACSooner (Reply 2):
To them? Yes, any kind of publicity for NK is good publicity to them!

I've come to expect this kind of crap from them...yes, no refunds means that, but jeez.

Well, airlines like NK exist because the public puts up with it. You pay carry-on fees and get bad service because the ticket is a few dollars cheaper than a full-service airline.

Just like people put up with DL being almost impossible to get a frequent flier miles aware ticket on. If people would start voting with their feet and pocket books, airlines like NK wouldn't get away with treating its customers so poorly.


User currently offlineRWA380 From United States of America, joined Feb 2005, 3427 posts, RR: 5
Reply 18, posted (2 years 7 months 5 days 14 hours ago) and read 16706 times:

Quoting Quokkas (Reply 16):
I am not sure how much good will Spirit would gain from refunding at this stage. It would simply seem that they are doing it to get adverse media off their backs.

I think NK should do it, because it's the right thing to do, not because they hope to get some positive media spin off of it.

Hey NK, it's 200.00 bucks, your not going to go bust because of it. This poor guy who is facing certain death, should have better things to do with his time, but maybe he doesn't, which is sad. You don't know this guys life, when you are facing death, your mindset changes about a great number of things, for better or worse, I speak from my health experiences.

Give the poor man the freedom he deserves in his mind, and give his money back, so he can move along and hopefully he finds something more rewarding to spend his last few days here on earth doing. It seems like basic human decency, he sadly can't move on for whatever reason, let the man have peace for a short time, even if you feel your right.

[Edited 2012-04-24 20:49:54]


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User currently offlineIslandRob From US Virgin Islands, joined Apr 2011, 146 posts, RR: 0
Reply 19, posted (2 years 7 months 5 days 14 hours ago) and read 16700 times:

Spirit rubs me the wrong way at every turn, and this is just another repulsive example of how crass they are. -ir


If you wrote me off I'd understand it, Because I've been on some other planet, So come pick me up... I've landed
User currently offlineaer From Guatemala, joined Mar 2004, 1048 posts, RR: 3
Reply 20, posted (2 years 7 months 5 days 14 hours ago) and read 16634 times:

Quoting clickhappy (Reply 15):
"Fares so low you better be dying not to fly" ad campaign from NK?

You should trademark it, they will certainly use it.

Still why are we still surprised when NK, or any other ULCC for that matter, do something like this?



nice and spacious airports in need of new airlines and flights... GUA or FRS anyone?... anyone at all?
User currently offlineRWA380 From United States of America, joined Feb 2005, 3427 posts, RR: 5
Reply 21, posted (2 years 7 months 5 days 13 hours ago) and read 16557 times:

Quoting aer (Reply 20):
Still why are we still surprised when NK, or any other ULCC for that matter, do something like this

Less surprised, and more disgusted. What lengths some companies will go to make a buck. You know NK will most likely sell that seat if they can, if they haven't already oversold the aircraft by now. It will likely go out full. In fact this guy is going to be helping make NK even more money, the money he paid for his seat, then the amount they collect from whomever else is going to be sitting in it, no wonder NK doesn't want to give his money back, they have doubled the amount they would have gotten for the seat if he travelled.

Do hotels do this with rooms? If you cancel inside of the cancellation policy, and get charged the usual one night penalty, do they turn around and sell the room to another person? I think that would be illegal, as hotels fall under some of the same laws that govern apartments in relation to residency, depending on state I'm sure.



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User currently offlineeastalt From United States of America, joined Aug 2009, 29 posts, RR: 0
Reply 22, posted (2 years 7 months 5 days 13 hours ago) and read 16459 times:

After reading the article, I have to agree with Spirit. This guy booked a non-refundable ticket with a pre-existing condition and now expects to be refunded. If you read the fare rules and the Contract of Carriage, Spirit has not done anything wrong. He entered into a contract knowing the rule and now wants to void it. I wonder what would have happen if he bought a car, or purchased a house.

Further, I don't understand why he did not purchase a fully refundable ticket. If he had done so, this would not have happen. Also, at the end of the article, he has now decided he will drive to see is daughter. This sounds a little fishy to me.

I not trying to be insensitive, but I have really grown tired of people not taking responsibility for their own actions.


User currently offlineRWA380 From United States of America, joined Feb 2005, 3427 posts, RR: 5
Reply 23, posted (2 years 7 months 5 days 12 hours ago) and read 16371 times:

Quoting eastalt (Reply 22):
After reading the article, I have to agree with Spirit. This guy booked a non-refundable ticket with a pre-existing condition and now expects to be refunded. If you read the fare rules and the Contract of Carriage, Spirit has not done anything wrong.

I'm sure he felt was ok to travel at the time of booking, there is a reason there is the word "exception". This isn't a matter of Spirit being right, it's a matter of Spirit doing the right thing.

Quoting eastalt (Reply 22):
Further, I don't understand why he did not purchase a fully refundable ticket.

You know for a lot of us, Social Security may be the only source of income a person has, sometimes barely reaching 600.00 a month in some cases, why he didn't purchase a refundable ticket was surely economics, he may have been able to afford a non-refundable only, or miss out on seeing his daughter.

Quoting eastalt (Reply 22):
I not trying to be insensitive, but I have really grown tired of people not taking responsibility for their own actions.

I don't think you came across insensitive, more of the story remains hidden I'm sure. But this is not a case of him being irresponsible, but more being caught in an unfortunate situation, if he's really close to dying, who knows what is happening in this guys mind and how that is affecting his emotions and his spirit. Headline, "Spirit accused of killing spirit"

At least this guy is getting his 15 minutes of fame before dying, as Andy Warhol said we'd all get. Maybe this is his silver lining, he gets to complain publicly, and he gets some needed attention. But death is never funny, and I hope peace finds him after this ordeal is over with one-way or another.

[Edited 2012-04-24 22:25:21]


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User currently offline727LOVER From United States of America, joined Oct 2001, 6559 posts, RR: 20
Reply 24, posted (2 years 7 months 5 days 12 hours ago) and read 16330 times:

He was on Bubba the Love Sponge this morning crying and saying SPIRIT, WHERE IS THEIR SPIRIT??? He is getting his $200 back through donations, but for NK, the publicity is just so negative.....again, not worth $200, IMHO


Listen Betty, don't start up with your 'White Zone' s*** again.
25 DocLightning : Agreed. You can't take it with you...
26 Irishpower : I agree that this poor guy should just let it go. Why spend your last days angry and bitter? He needs to believe in the basic Karma rule of "what goes
27 checksixx : Well I'm sorry about his prognosis and hope he can be comfortable with the time he has left. This form of cancer is generally caused by smoking/drinki
28 AWACSooner : Now now, don't give them any ideas... Agreed...the masses always look for the bottom dollar up front, and never seem to care that the nickel and dime
29 TJCAB : agreed!
30 PI4EVER : I live in Tampa so I am very familiar with this story. Mr. Meekins has been on TV and his story published in the press on 2 occasions, including an ar
31 bjorn14 : I hope you told them to pound sand. Probably cost him more to drive @ $4/gal.
32 wjcandee : How sick is this guy, again? He's making the trip anyway, albeit by car. He's taking the time to "picket". Really? How is his "compromised immune syst
33 luv2fly : The bottom line is , it is a rule you agreed when you bought the ticket. That is way everyone wants an exception cause if you raise enough noise someo
34 falstaff : Back in '07 my mom broke her hip a week before she was to fly up and visit me, on NW. My mom called from the hospital and explained her situation and
35 frmrCapCadet : In a way airlines actually don't sell seats from one place to another, it is more like they sell a license to board a plane from one place to another.
36 BoeingGuy : Rules are made to be broken. There's a certain time when a company should just bit the bullet and grant an exception and everyone gets on with life.
37 B727FA : I hope you didn't take the call. It's not up to you to "explain yourself" to a company with which you're no longer affiliated. Yeah, he's such an idi
38 BoeingGuy : I think you misunderstood my comment. I was talking in general about people who buy a ticket on a ULFC and then complain because the seats are crampe
39 ATLTPA : Absolutely correct. Penny wise and pound foolish on Spirit's part. It's difficult to quantify what the negative publicity will cost the airline, but
40 SkyCub : I cannot believe people actually fly this airline. I also cannot believe people work for it. I don't care how badly my dreams were to work for an airl
41 luv2fly : Thinking like this is why people try to circumvent the rules. They are not made to be broken, that is why they are called rules. Do I think they are
42 B727FA : Hey there...I was intending to be more sarcastic. That didn't come across! Sorry! We are in agreement.
43 AirframeAS : I agree, but before the refund is to happen, they should ask for medical proof on his condition signed off by his doctor. But then again, HIPPA rules
44 ROSWELL41 : I feel compassion for this gentleman, but I don't really understand why this is a newsworthy story. If we were talking about any other business other
45 bennett123 : B727FA I recall a company that I used to work for; We dealt with complaints about Endowment sales. If the adviser had left/retired, we still wrote to
46 IslandRob : It's not the same at all, and I'm staggered anyone would draw such a parallel. Refunding the poor guy's ticket would likely cost EvilSpirit Airlines
47 luv2fly : Here is the crux of the issue, he knew when he bought the ticket the strings that came attached with this purchase. Once you do it for one person the
48 ACdreamliner : It took 22 posts, but im glad someone finally said it! Agree fully...
49 kdhurst380 : With all due sympathy to this man, ticket conditions are ticket conditions. Most insurance policies will cover for events like this. Each to their own
50 OB1504 : I would honestly not be surprised... and truth be told, if the fares were low enough, I'd probably bite. Spirit only treats its customers as "poorly"
51 DTWPurserBoy : So I am supposed to carry my medical records around and show them to anyone who wants to see them? Ever heard of HIPA? Or simple privacy? Spirit need
52 OB1504 : Of course not, you have a choice in the matter. If you want the refund, though, you have to prove you have legitimate cause.
53 Post contains images tymnbalewne : Unless you lost the use of your forearms....
54 NASCARAirforce : I don't want to sound like a jerk and make jokes about a dying man, but I could think of many other things to put on my bucket list.
55 odysseus9001 : The difference between a company and its people who I respect and will give my business to again and again, and a company I will never do business wit
56 RWA380 : I had an experience also with AA involving the refund on non-refundable tickets, they were wonderful in how they treated the situation, and made me a
57 bjorn14 : I remember Herb Kellerher telling WN CSA employees that "the rules are not your master but your servant (guidelines)"
58 Post contains links stlgph : Not always. Many retailers, especially larger ones, have been tightening up their policies concerning electronics. The same for footwear at some plac
59 RWA380 : Nah, because you can't make electronics in Bangladesh for a few pennies on the dollar,like you can with clothing. With sweat shops in plain sight, Ba
60 stlgph : It's not about making clothes for pennies on the dollar, it's about getting the sale and keeping the money, rather than refunding it in some form.
61 RWA380 : The point was actually ease of returning a product, and I was giving a "in my opinion" stating clothes won't become a hassle to return, because they
62 stlgph : For clothes, return policies are already being tightened across the board, it's just that if you aren't a frequent person returning items, you probab
63 DTWPurserBoy : I don't think they are still offered but most airlines used to offer "bereavement fares" for people who had to travel at the last minute to be at the
64 BoeingGuy : Yeah, it's also some unethical people that ruin it for the rest of us. AS was great to me in 1995 when my grandfather passed. I had to book walk-up f
65 Post contains images PGNCS : That actually is the thing that seemed most amazing about this case to me as well. You are dying? And you choose to live out your life sitting with a
66 B727FA : That was NOT me who posted that! I said NOTHING about rules, car accidents and Allstate. >>Quoting BoeingGuy (Reply 38): I think you misunderst
67 Post contains links GentFromAlaska : Here's a video of the story courtesy the Huffington Post http://www.huffingtonpost.com/2012/0...efund_n_1453667.html?ncid=webmail3
68 IslandRob : I wonder how you know this. Most likely, Spirit could have simply resold the seat. It's not like a precious commodity was removed from Earth for all
69 IslandRob : CNN has now picked up the story. After numerous "teaser" segments, they finally ran the story during the prime time "Situation Room" with Wolf Blitzer
70 AirframeAS : Serves them right....generally speaking. Those are not going to last very long, and Spirit is not going to lose customers. This will not hurt them.
71 BeechToBus : Where is the line drawn I must ask. Of course 197 bucks wont break Spirit, but if God forbid I wound up in a situation beyond my control where I was
72 RWA380 : No it isn't, but they should assess his now, and if they did, they would likely see a man who for whatever reason can't let this go, he's already a d
73 GentFromAlaska : The one thing that irks me about this traveler is he or the media chose to to broadcast his ex-veteran status for what I suspect is sympathy. In the h
74 PI4EVER : Mr. Meekin's veteran status came about because his initial request to NK for a refund was that he wanted the money or use of the ticket to be donated
75 B727FA : IslandRob, please stop "quoting" me--when it ISN'T me! Mods, a little help here?
76 bobloblaw : From NK's standpoint YES. Notice how you quoted the fare???? $200!!! So long as the fare this poor guy paid is known publically, NK is fine with the
77 SkyCub : I'm sorry... but there are rules and then there is the right thing to do. Buying a plane ticket and then wanting a refund because you realize your kid
78 Post contains images AirframeAS : Well played, SkyCub. Well said!
79 Carfield : Well said Sky Club! What is missing here is compassion and the basic human respect that is slowly disappearing. LCC or even ultra LCC are not excused
80 IslandRob : I am very, very sorry for the mixup - completely unintentional, and I'm not sure how it happened. I think the mistake was made once and then just got
81 SkyCub : I just really wonder if the people on this forum who are supporting Spirit had a grandfather or a father who was in the same situation would be so qui
82 OB1504 : See below: Edit: Interesting that CNN and Wolf Blitzer in particular would choose to demonize Spirit. This doesn't seem to stop Mr. Blitzer from flyi
83 SkyCub : And as I said earlier.... it is NOT the same as buying something off the clearance rack at a retail store. When I buy last season's polo shirt at the
84 OB1504 : I never said it was. Personally, if I were the supervisor or manager on duty, I would try to give the refund, but it would be as a courtesy and there
85 SkyCub : And you think, on a case-by-base scenario, providing a refund for a dying man who most likely had medical proof of his condition would put your job a
86 Post contains images RWA380 : Thanks for your compassionate words above, I had worded it differently but conveyed the same message, somehow I was flamed for my thoughts, oh well g
87 wjcandee : Professionally, I'm used to having to figure out the best argument on both sides, because you have to know what the other side is going to say if you
88 OB1504 : Of course not, but once you open those floodgates... As far as I'm concerned, the contract of carriage is a sacred document. My thanks to wjcandee fo
89 Post contains images tymnbalewne : It used to be the default but no longer is. However, you're given ample opportunity to choose to spend the extra 15 bucks on insurance throughout the
90 DTWPurserBoy : That is why at my airline employees are empowered to make spontaneous decisions based on their best evidence and instincts. And every airline has a m
91 IslandRob : God bless the airlines and airline employees who are willing to commit small acts of kindness for their customers. Rigidity is an unattractive person
92 BeechToBus : With record profits since 2007, and Spirit consistantly making yields unheard of in the airline industry, I would feel very fortunate to have these "
93 ROSWELL41 : Spirit is the best run airline in the industry. Gasp...they are highly profitable. I'd hardly say they are idiots.
94 OB1504 : Public relations disaster? Spirit follows the "no press is bad press" school of thought. They see the news story, the CNN coverage, this thread, all
95 dtw9 : Spirit makes money because they don't pay taxes on all of the over and above fees they charge. The only thing they pay taxes on are the actual ticket
96 DTWPurserBoy : The American people like to see contrition and a "Mea culpa" when things like this happen. Remember when WN had to do all that public explaining abou
97 raffik : They should just refund this guy- what a PR disaster. My local vineyard host weddings, and a couple booked to hire the venue for their summer wedding.
98 Post contains links luv2fly : Food for thought, it is well known that people who have a bad experience will tell more people on average then if you receive good service. We have be
99 dtw9 : For those in the Detroit area Channel 4 has a story on Spirits crappy service at 11pm. For those who are not, it will be posted on Clickondetroit.com[
100 BeechToBus : So you're saying Spirit doesn't pay taxes on operating income? HMM, I think that would be considered tax evasion, I'm sure the IRS and SEC would love
101 LAXintl : A question was posed on the Spirit earnings call today about this. Companies view is that they on a weekly basis receive hundreds of request for refun
102 tugger : How can anyone be sure that Spirit (or any airline that claims this) does not oversell? I know the "perfect world" example is if everyone shows up an
103 LAXintl : Look at DOT consumer statistics. For instance JetBlue another airline that says they don't typically overbook, only involuntarily denied boarded 31 p
104 Post contains links dtw9 : If you took the time to do a little research you would see that most, if not all of the airline profits today are based on added fees and not on tick
105 OB1504 : This explains Spirit's high turnover in the entry-level jobs, but it seems to balance out considering that former Spirit CSAs have an easier time get
106 wjcandee : Yeah....no. So don't worry yourself. Here's why: First off, don't ever think of *any* so-called dedicated fund as actually being some kind of formal
107 RWA380 : IIRC, this happened in Boise, right?
108 PlanesNTrains : I agree, and I also figure if they ended up doing a 180 on it and granting the refund, they could probably spin that into some sort of fare sale as w
109 wjcandee : Spirit didn't give him cancer, and he didn't get cancer after he bought his ticket. If I did as above, I and my family would have as our takeaway tha
110 ROSWELL41 : I heard that this man was on Fox News' Fox and Friends show in New York City today. Did anyone see it? Apparently, Mr. Meekins drove himself from Flor
111 AWACSooner : Satellite feed via Tampa?
112 ROSWELL41 : See above. Apparently he drove all the way. Strange. The story is on Foxnews.com
113 Jerseyguy : Mr. Meekins ticket was from Tampa to Atlantic City, NJ to visit his daughter, most likely he drove up to Jersey to see his daughter and then made a t
114 wjcandee : But airplanes don't recirculate much air these days, and if the doctor was concerned about him being in a confined space with lots of people, I am my
115 ROSWELL41 : I agree. This whole story is just not adding up any longer. I wonder if any of these veterans groups have given any thought to the many veterans that
116 AWACSooner : Doesn't matter to me one bit...
117 BeechToBus : uh, yeah, I did do my research and you just made the point that I originally did, that these airlines make a bulk of their income from these added fe
118 BeechToBus : so you're telling me you didn't say spirit doesn't pay taxes on ancillary fees? its right there in blue and white that you said that.
119 OB1504 : Regardless or whether or not he said that, isn't he right? I don't think any airlines pay taxes on ancillary surcharges because they're not part of t
120 B727FA : Thank you, Island, Rob. Graciously accepted. Kind Regards.
121 tugger : Probably very few.veterans work for Spirit, very few. And it goes without saying that far fewer work for Spirit than may travel on it. Spirit needs t
122 Post contains links LAXintl : And statement from Ben Baldanza.... He's personally refunding the ticket price, and Spirit is making a $5,000 contribution to the Wounded Warriors cha
123 AWACSooner : Too little too late, IMO.
124 flyboynk : Actually Spirit has in it's employee ranks many ex vet's, mostly within the Pilot group. Also there are other employee groups that include ex militar
125 BeechToBus : Deleted due to my computer doing some strange things when I tried to quote. Will repost[Edited 2012-05-04 17:55:27]
126 RWA380 : It does not matter what stream the revenue comes from, if a US based company is taking money from customers for services or goods, they are subject t
127 Flighty : Baldanza probably got a call from his mother or his wife. It was just in the nick of time. You don't want to go down in history as some tone deaf goo
128 PlanesNTrains : I'm not sure how much it actually hurt - or will hurt - them, but he did break the golden rule: If you are going to lose, lose early and lose graceful
129 ROSWELL41 : I'm not sure why Ben Baldanza decided to personally give the guy money, but I hope the elderly man is satisfied. Spirit has gotten more free advertisi
130 bjorn14 : In a recent inteview Baldanza said 80% of customer complaints have to do with asking for a refund on a non-refundable ticket. Some other nuggets: "No
131 bjorn14 : True, but airline ticket prices are subject to a specific Federal Excise Tax that is non-negotiable. Ancillary income goes under general revenues and
132 nkops : Trust me, Spirit oversells!!! I hear the volunteer announcement often.
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