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LH Cutting Special Meals  
User currently offlinereifel From Germany, joined Feb 2005, 1364 posts, RR: 1
Posted (2 years 5 months 3 weeks 21 hours ago) and read 13116 times:

Hi There,

what a suprise today when at work in the GDS a long confirmed Seafood meal from MIA to FRA came back as Unable with the information "eff 1May SFML not offered anymore".

I'm not sure if this was mentioned before, but aparently LH also cuts costs here, and does same as a lot of other carriers: Special meals only for religious beliefs or dietary needs.

The website is showing which meals are still offered: http://www.lufthansa.com/de/en/Special-meals

Seafood went away... do you spot any other meals that have been taken off the list?

82 replies: All unread, showing first 25:
 
User currently offlineStarGuy From United Kingdom, joined Dec 2005, 341 posts, RR: 0
Reply 1, posted (2 years 5 months 3 weeks 21 hours ago) and read 13093 times:

Good job too. Passengers are ever so picky when given too much choice. It amazing what people will eat when the choice is taken away. Special meals cost extra for the company.

User currently offlineheebeegb From Finland, joined Sep 2007, 424 posts, RR: 0
Reply 2, posted (2 years 5 months 3 weeks 20 hours ago) and read 12809 times:

Couldn't agree more with StarGuy.

User currently offlinereifel From Germany, joined Feb 2005, 1364 posts, RR: 1
Reply 3, posted (2 years 5 months 3 weeks 20 hours ago) and read 12705 times:

On a personal note, I do agree as well.

That said, I do understand in Germany a lot of loyal LH passengers are fed up and feel things are going worse and worse: Rebooking fee raised, fuel supplements raising, more and more flights operated by Germany, new seats less confortable, Miles&More programm becoming worthless, customer service getting bad and now this little thing... As itself it's highly unsignificient, but in total every little change at the moment can be too much for loyal customers and they may look to fly with someone else.

On the other side, they wont find a lot better with competitors. People should realize that flying has changed. In other countries (i.e. Spain), it's standard not to get any drink or food at all, no matter if flying Iberia, Air Europa, Vueling, Ryanair, Easyjet or defunct Spanair... LH customers will soon realize that it will get the same here. And if everyone does the same, well then LH is not better nor worse than any other German (or even European) carrier. Long haul might be a different story, however people tend to prefer fly nonstop, that's LH's advantage, and i.e to the US quality goes down everywhere too, making LH not worse than other carriers, even with service cuts. Asia/Middle East may be another story.


User currently offlineyp6370 From Germany, joined Apr 2000, 200 posts, RR: 0
Reply 4, posted (2 years 5 months 3 weeks 20 hours ago) and read 12520 times:

SFML will no longer be available but on the other hand an "upgraded" MOML will now be offered systemwide.

Quite frankly: Special meals are a luxury item no one needs except for religious reasons maybe. If you cannot eat onboard meals or you have special requirements (allergies etc.), you should bring your own stuff. It is simply not possible to cater for all needs and there will always be some who cannot be satisfied.
An airline is after all a mass transport company. With customers differing from peanut allergy to vegan it is always just an "average" meal on offer which is likely to be accepted by most.

Besides that, I guess IATA also requires certain SPML to be available at its member airlines.


User currently offlineTheSonntag From Germany, joined Jun 2005, 3627 posts, RR: 29
Reply 5, posted (2 years 5 months 3 weeks 20 hours ago) and read 12401 times:

It is time that they sack this CEO, like Deutsche Bahn did years ago. I do not necessarily say this is a problem, but generally, LH treats their customers like "f§$ck you,". This really hurts the airline.

User currently offlineBirdwatching From Germany, joined Sep 2003, 3823 posts, RR: 51
Reply 6, posted (2 years 5 months 3 weeks 20 hours ago) and read 12368 times:

I never really understood why some airlines offered a seafood meal in the first place. I can understand vegetarian and religious meals, but seafood meal? It's not an a la carte restaurant. Personally I have always been highly satisfied with Lufthansa's regular choices in Y, I don't think there is a need for a separate seafood meal.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlinetimf From United States of America, joined Mar 2003, 970 posts, RR: 1
Reply 7, posted (2 years 5 months 3 weeks 19 hours ago) and read 12295 times:
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While most meals are built around dietary restrictions that are justifiable, a seafood meal is merely a luxury. If someone is ordering it because they don't eat meat but do eat fish, they can be accommodated just as well with a vegetarian meal. If they are ordering it just because they think they will get a higher quality meal than the normal choices, they are costing the airline money by unnecessarily taking advantage of the special meal system, which is likely the reason for discontinuing it.

User currently offlineCXA330300 From South Africa, joined May 2004, 1563 posts, RR: 2
Reply 8, posted (2 years 5 months 3 weeks 19 hours ago) and read 12105 times:

One interesting streamline is that I've seen vegetarian and kosher meals streamlined on AA - they just make the meal in a supervised kosher kitchen. Do you think we might see more of this trend?


The sky is the limit as long as you can stay there
User currently offlinecmf From , joined Dec 1969, posts, RR:
Reply 9, posted (2 years 5 months 3 weeks 18 hours ago) and read 11814 times:

Quoting yp6370 (Reply 4):
Special meals are a luxury item no one needs except for religious reasons maybe.

You could not be more wrong. Lactose, gluten, etc.

Quoting yp6370 (Reply 4):
If you cannot eat onboard meals or you have special requirements (allergies etc.), you should bring your own stuff.

Works on some short flights but what do you do when you have multiple connection intercontinental flights. Tried connecting in US and carrying fruit?


User currently offlineEK413 From Australia, joined Nov 2003, 4974 posts, RR: 4
Reply 10, posted (2 years 5 months 3 weeks 15 hours ago) and read 11500 times:

Special meals are an expense carriers could do without...

The removal of SFML as a choice is old news but appears LH was offering this "diet"...

EK413



Good evening, ladies and gentlemen. We are tonight’s entertainment!
User currently offlinetonystan From Ireland, joined Jan 2006, 1443 posts, RR: 2
Reply 11, posted (2 years 5 months 3 weeks 13 hours ago) and read 11232 times:

Heres an argument all crew will relate with....

Crew: "very sorry sir, I have just run out of the beef and I only have chicken left"!
Passenger: "Typical, this is a disgrace, I DO NOT eat chicken. I am allergic to it, are you trying to kill me?"
Crew: "Again Im very sorry sir and there is nothing but chicken left elsewhere."
Passenger: "Fine then Ill have the chicken if I must!"
Crew: "But you just said you are allergic to it"!!!!

Customers always right! lol



My views are my own and do not reflect any other person or organisation.
User currently offlineEK413 From Australia, joined Nov 2003, 4974 posts, RR: 4
Reply 12, posted (2 years 5 months 3 weeks 10 hours ago) and read 10947 times:

Quoting tonystan (Reply 11):

I love it...

What cracks me up would be the last minute requests while passengers checking they've just realized I need a KSML, I'm a Vegetarian, I'm lactose intolerance...

Can't wait till special meals are no longer made available on flights!

EK413



Good evening, ladies and gentlemen. We are tonight’s entertainment!
User currently offlinealoges From Germany, joined Jan 2006, 8725 posts, RR: 43
Reply 13, posted (2 years 5 months 3 weeks 7 hours ago) and read 9427 times:

Quoting EK413 (Reply 12):
Can't wait till special meals are no longer made available on flights!

Why do you want Hindus, Jews, Muslims and those affected by one of the various digestion diseases to go hungry?



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10905 posts, RR: 37
Reply 14, posted (2 years 5 months 3 weeks 6 hours ago) and read 9290 times:

Quoting EK413 (Reply 12):
Can't wait till special meals are no longer made available on flights!
Quoting aloges (Reply 13):
Why do you want Hindus, Jews, Muslims and those affected by one of the various digestion diseases to go hungry?

I am not Hindu or Muslim or Kosher or anything particular but I always order my Asian Vegetarian (Hindu) meal when I fly in Economy. It is nothing new. I have been doing the same for ages as it assures me of better quality food which is true every time when I look at other inflight Economy meals in all these years.

If I upgrade using FF Miles or upgrade certificates to the next class of service (or get an Op'upgrade due to my FF status) then I still take the same special meal with the little extras offered by the next class of service.

There are plenty of low cost airlines you can choose from that provide no meals or very minimal food or 'buy on board' if you don't want to see these special meals being offered to passngers.

Feel lucky that you have these choices instead of criticizing.



There was a better way to fly it was called Concorde
User currently offlineG-CIVP From United Kingdom, joined Mar 2001, 1331 posts, RR: 10
Reply 15, posted (2 years 5 months 3 weeks 6 hours ago) and read 8954 times:

Quoting reifel (Reply 3):
more and more flights operated by Germany,

Mmm. Something got lost in translation!


User currently offlineBurkhard From Germany, joined Nov 2006, 4399 posts, RR: 2
Reply 16, posted (2 years 5 months 3 weeks 6 hours ago) and read 8848 times:

To be honest, I'm in favor to discontinue ALL free food on board, at least in Y. Today's technology (Internet) allows for an order of a choice of meals at costs which represent the true costs of giving you that meal high up in the air. I have no understanding that I have to pay more in order to have religious extremists of any flavor to celebrate their ideology in public - and have no understanding in most cases that I had to pay for that uneatable junk forced upon my sense of taste.

User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10905 posts, RR: 37
Reply 17, posted (2 years 5 months 3 weeks 5 hours ago) and read 8690 times:

Quoting Burkhard (Reply 16):
. I have no understanding that I have to pay more in order to have religious extremists of any flavor to celebrate their ideology in public -

Some of us who order these special meals have no religious beliefs or no particular religion.

Many more than you can think.

A possibility is given to us to eat better quality food with these special meals at no extra cost so why not take it?

A vegetarian is not a religious fanatic. One who eats a Hindu or Kosher or Hallal meal is not a religious fanatic. If you want to suppress the right to being different from the rest and believing in something different or believing in no religion at all and you want to uniformize everybody and be forced to be all the same and eat the same food you will create a horrible world.

I am all for special meals. Maybe not as many kinds but they are necessary. If they were not popular they would already be long gone from all the major airlines who offer them. I used to fly in the early 60's and they already had them.

Again there are plenty of low cost airlines you can choose from that provide no meals or very minimal food or 'buy on board' if you don't want to see these special meals being offered to passengers.

Feel free to use them. As for myself I like to be offered a choice and I will vote with my feet and stop flying with whatever airline will stop offering that difference.

Vive la différence!

     



There was a better way to fly it was called Concorde
User currently offlinealoges From Germany, joined Jan 2006, 8725 posts, RR: 43
Reply 18, posted (2 years 5 months 3 weeks 5 hours ago) and read 8653 times:

Quoting G-CIVP (Reply 15):
Mmm. Something got lost in translation!

I think he meant Germanwings.

Quoting Burkhard (Reply 16):
To be honest, I'm in favor to discontinue ALL free food on board, at least in Y.

Try selling MUC-LAX in Y without food included in the ticket price... or better yet, BOM-FRA-ORD.

Quoting Burkhard (Reply 16):
Today's technology (Internet) allows for an order of a choice of meals at costs which represent the true costs of giving you that meal high up in the air.

Oh, the joys of matching 300 individual eco meals to as many passengers, not too few of which have swapped seats... you'd be lucky to get your food before landing.

Quoting Burkhard (Reply 16):
and have no understanding in most cases that I had to pay for that uneatable junk forced upon my sense of taste.

Fly in C or F class if your sense of taste is so utterly offended by the food in Y.

Quoting Burkhard (Reply 16):
I have no understanding that I have to pay more in order to have religious extremists of any flavor to celebrate their ideology in public

It's interesting how you refer to meals as inedible junk, yet bash those whose dietary habits differ from yours for sticking to them. To a vegetarian, a meal containing meat is inedible.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlinenethkt From Thailand, joined Apr 2001, 1088 posts, RR: 3
Reply 19, posted (2 years 5 months 3 weeks 5 hours ago) and read 8591 times:

I'm not trying to stir up anything here.

But honestly, I don't think airlines should cater for every single kind of religious or beliefs.
I think it's too much when religious effects or tells you what to eat, we are all same specy animal after all.

Airlines should give information of what is their standard meal services, then charge extra for non-standard food.
This includes special religious/belief meal.

But then if Arabian based airlines put out Muslim meals are their standard meal service and I'd like to choose otherwise,
then I'm willing to pay for my non-standard (in this case, non-Muslim meal).



Let's just blame it on yields.
User currently offlinemikey72 From United Kingdom, joined Oct 2009, 1780 posts, RR: 2
Reply 20, posted (2 years 5 months 3 weeks 5 hours ago) and read 8591 times:

I don't know why the food has to be hot.

Economy catering should be a selction of cold fare available whenever.

Everyone stuck in their seat with a steaming pile of dried out slop in front of them.

It's archaic, messy and not practical.



Flying is like sex - I've never had all I wanted but occasionally I've had all I can stand.
User currently offlineBurkhard From Germany, joined Nov 2006, 4399 posts, RR: 2
Reply 21, posted (2 years 5 months 3 weeks 5 hours ago) and read 8380 times:

Quoting mikey72 (Reply 20):
I don't know why the food has to be hot.

Very good points!

What makes me astonished is the usage of the word free in free meal. Airlines are not in the position to give anything away for free - every on board service costs money, and this money has to be paid with the ticket price. So this is a non voluntary bundling of different services (transport and nutrition) which is only justified by the missing access to other forms of food while on board - it would be illegal in any other case. My point is, that this all inclusive bundling is no longer necessary in times of the Internet - I should be able to book a very comfortable seat or a just standard seat, a luxurious meal with campaign and caviar or just a basic pretzel, and pay for what I want. That is the way of the future - give the customer what he wants, and charge him for this, not give him an all inclusive this is what I think he wants.

What I would like to know, what is the real price the airlines calculate for an average on board Y hot meal. Purchased on ground frozen in a shop they are available for between 0.7€ and 1.5€ - what is the full cost to serve them on board - so how much cheaper could a "no meal water only" ticket be for let us say a 6 hour TATL flight?


User currently offlineRWA380 From United States of America, joined Feb 2005, 3368 posts, RR: 5
Reply 22, posted (2 years 5 months 3 weeks 5 hours ago) and read 8233 times:

Quoting Birdwatching (Reply 6):
It's not an a la carte restaurant

Too bad as well, it used to be like this when I started flying as a kid, Sigh!! Oh well, it's a new world, huh?

I admit I have taken advantage of special meals whenever they were made available, I started doing it when I was told by many different people, that I'd find special meals to be fresher, as the basic chicken or beef meals were made in mass and often times done further in advance of special meals which could be less than 24 hours, don't know if that's true, I never worked at SkyChefs but almost never had a special meal that wasn't nice and fresh, until they stopped offering meals domestic. Sigh!!! Oh well, I now bring my own goodies depending on flight length. Most I'll get now is a diet coke.



AA AC AQ AS BD BN CO CS DL EA EZ HA HP KL KN MP MW NK NW OO OZ PA PS QX RC RH RW SA TG TW UA US VS WA WC WN
User currently offlinealoges From Germany, joined Jan 2006, 8725 posts, RR: 43
Reply 23, posted (2 years 5 months 3 weeks 5 hours ago) and read 8215 times:

Quoting Burkhard (Reply 21):
so how much cheaper could a "no meal water only" ticket be for let us say a 6 hour TATL flight?

not a cent

What an airline would do instead is keep the fares at the same level and make you pay extra for food, as it has happened on short-haul flights. In any case, ten hours on a plane with just water to sustain you (and a stale bun if you wish) would scare people off such flights - and keeping the entire infrastructure for hot meals would certainly be up for debate if its cost had to be spread over fewer and fewer meals produced.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlinecmf From , joined Dec 1969, posts, RR:
Reply 24, posted (2 years 5 months 3 weeks 4 hours ago) and read 8048 times:

Quoting EK413 (Reply 12):
Can't wait till special meals are no longer made available on flights!

Don't hold a service job if you don't like to provide service.

Quoting Burkhard (Reply 16):
I have no understanding that I have to pay more in order to have religious extremists of any flavor to celebrate their ideology in public

Special meals is not just about religion. Even when it about religion it is rarely about extremists. The extremists in this situation is you.

Quoting nethkt (Reply 19):
Airlines should give information of what is their standard meal services, then charge extra for non-standard food.
This includes special religious/belief meal.

If they think it is better business for them yes. I doubt it is. I removed LH from the company list of approved airlines because they frequently missed my vegetarian meal. Not a lot of money but I'm sure they would have loved the 500 kUSD we spent with them per year.


25 Post contains images ElPistolero : I really hope this is down to people not eating it, and not some accountant deciding to save the $1 or $2 it costs to swap a meal from a Japan-bound f
26 EK413 : Not realizing your Hindu, Jew, Vegetarian, Muslim or Lactose Intolerant at the time you booked your flight and then turning up at the airport 2 hours
27 Post contains images aloges : So why do you hope for an end to all special meals? IIRC, there are cutoff times for special meal orders.
28 vfw614 : Well, because a lot of passengers have taken it, the airlines are doing away with it. While I do not understand most "enhancements" that airlines com
29 hohd : From your original post it appeared that you want the airlines to do away with all special meals on all flights (long haul included) regardless of wh
30 Post contains images MadameConcorde : These are just meals pre-set by the airline. They are really nothing special. If I really want something special I will fly with Singapore Airlines i
31 goldcrest : I have to say, I agree with a reduction in the choices available....maybe not completely abandoning the option altogether. On a recent flight across t
32 Post contains images cmf : You're not alone From where do you have 36 hours? Been 24 hours on every airline I've used. And your suggestion that it is booked 2 hours before depa
33 twa727 : I concur. I regularly request the ovo-lacto vegetarian meal, as I don't eat meat or fish. However, at many airlines that already seems to be merged t
34 jfklganyc : You want a special meal for any reason (including religion)? Bring it yourself. Welcome to the adult world boys and girls
35 reramprat : Ahhh......the europeans are finally learning what Americans had to learn in the 90's. You can't have the masses fly the cheap airlines(Southwest/Ryana
36 Post contains images afterburner : I don't really understand these objections of special meals. Do you object because special meals make the ticket prices you have to pay dozens of cent
37 cmf : Welcome to the world where I pick your competition. Enjoy your time at home.
38 Post contains images aloges : Trolling today, are we? When we pay higher fares for the legacies, we can definitely expect better service from them - and we do usually get it. On l
39 afterburner : Special meals are usually less appetizing than the standard ones. I think it's because catering companies try to make the cost of producing a special
40 frmrCapCadet : Maybe a few 'price included' meals, that meet most requirements. Caesar salad can easily be universal meal (leave out the egg), and packets available
41 jfklganyc : "Welcome to the world where I pick your competition. Enjoy your time at home." What competition? What are they giving you that LH isn't? Remember CO s
42 SASDC8 : Norwegian (DY) is about to do just that come next year when they take delivery of their 787s, and start flying BKK-ARN/OSL and NYC-ARN/OSL. Even the
43 tonystan : Id be careful ordering a "Hindu" meal on certain airlines if you are expecting a vegetarian. Hindus are not strictly vegetarian and Iknow my airline
44 Kaiarahi : You do realize that for the majority of the world's population, "western" food is ethnic, right?
45 cmf : I have multiple choices flying flying transatlantic. If I'm on an ocean liner length flight I expect to be able to eat at normal times. I get nothing
46 Post contains images yp6370 : Wow already over 40 replies! Heated airplane food in aluminum containers seems to be quite important Don't forget there are still 19 other special mea
47 CoachClass : Serving special meals is part of what goes into the particular airlines service standards which people choose from. LH still serves DBML but UA doesn'
48 airportugal310 : No, I think the extremist is YOU when YOU take away half a million dollars in business from LH over a few missed $2 veggie meals.
49 Post contains images AirAfreak : I agree with you whole-heartedly. The airfare is designed to cover various expenses including special meals, fuel, inflight magazines, liquid hand so
50 cmf : You're completely wrong. It wasn't a few and I gave LH several chances to correct it. Nothing extreme about ending the use of a company who constantl
51 Viscount724 : No, there is no such requirement. It's strictly up to the airlines. All IATA does is assign the special meal codes for reservations purposes.
52 ElPistolero : I don't know about him, but despite being a *G, I give LH the miss - mostly because of their tiny meals, the 31" seat pitch (32"+ is the norm on most
53 shamrock604 : OK folks, here goes... So long as airlines are going to fly long haul flights, and so long as they will not dedicate space on board the aircraft for a
54 Post contains images airportugal310 : What so odd about it? We are talking about something fairly pedantic, that involved a half million dollar decision. Not flight delays, cancellations,
55 EK413 : This is a forum and I'm free to speak my mind regardless of it being right or wrong... End of the day its my view and opinion... QF have a 36 hour cu
56 Post contains images aloges : I love the irony! Anyway, I was merely pointing out a discrepancy between two posts of yours.
57 scrappy27 : Sorry..incorrect... we offer SFML's on BA
58 avrich : An interesting argument and one I can see from both sides. In the current environment where uncontrollable costs are higher than ever its not surprisi
59 Prinair : Airlines should offer special meals for medical dietary reasons only. All other special meals should be discontinued. It's time to stream line the pro
60 Post contains links Aviaco : http://www.lufthansa.com/us/en/Special-meals Lufthansa still offers more than 15 choices of special meals. Did you ever meet one of those passengers w
61 scrappy27 : It also wastes money for the airline when customers have ordered a SPML for their flight, but decide on the day they don't want it, or come out with t
62 afterburner : Billions of people in the world do need that the food and drinks they consume everyday conform to their religions' rules.
63 Prinair : Eating the wrong food based on medical needs can kill you or make you sick. If you eat the wrong food based on a religious belief it will not kill yo
64 afterburner : You turn this discussion into a debate on faith or religions. The need for religiously-compliance meals is real. It's so real that even airlines from
65 AusA380 : As a Celiac, I am very surprised by some of these comments, particularly from my fellow Southern Hemisphere members. Eating the wrong food can make m
66 Post contains images airportugal310 : ...and? Are you suggesting that airports cater to each and every of the world's little special diets??? Where does it stop? Sounds like entitlement t
67 Prinair : I am not turning this into a religious debate. I simply stated an opinion based on fact.[Edited 2012-05-03 22:27:49]
68 AirAfreak : Again people, we are not in North Korea. We have choices. Stop hating on each other and move on. LH is cutting (some) special meals. Period. The end.
69 afterburner : Let's talk about a fact and a need. People don't need alcohol to live (we don't die if we don't consume alcohol). Yet people here complain when airli
70 AusA380 : Not entitlement - wanting to live
71 Post contains images blrsea : I am surprised people here are referring to the food served in Y for long haul sectors as "free meal". If anyone thinks that the airline has not price
72 Prinair : Fact: A person will not die because he/she eats a type of food prohibited by their religion thus there is no real need to offer special meals for rel
73 blrsea : If the airlines decided to offer only vegan or vegetarian meals as that would be the lowest common option for everyone, I wonder how many would compl
74 RyanairGuru : Hmm as a former vegetarian I'm 100% pro-special meals (although a seafood option does seem excessive). On the other hand, a close friend is Jewish an
75 AusA380 : Please don't forget that there are other meals that are medically based.
76 Post contains images aloges : Well, let's all stop flying then. We won't die if we do. People can already choose to fly on airlines that charge extra for food and offer only limit
77 afterburner : People prefer delicious or tasty food. However, what human body really benefits from food is its nutritional value, not its taste. So, according to y
78 Post contains images Heavierthanair : G'day The posts above cover potential problems with airline food for ethnic or health reasons. I have not seen any comments as to whether the food ser
79 afterburner : Then remove all kinds of IFE from all airlines. Passengers like them but don't really need them. Also, how about removing all windows from aircraft.
80 Post contains images aeroblogger : Hindus are vegetarian on Tuesdays. 6 days a week, I would love a Hindu non-veg meal, but I hate it when my "Hindu meal" arrives on Tuesday with a nic
81 Prinair : Afterburner, I have not made any comments about taste or flavor. I have simply commented on the wasteful offering of religious meals. It seems you ar
82 srbmod : This discussion has veered well away from the original topic and is now locked. Any posts that appear after this locking message will be deleted for h
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