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'Delta Leading The U.S. Airline Industry'  
User currently offlinerwy04lga From United States of America, joined Jul 2005, 3125 posts, RR: 8
Posted (1 year 11 months 2 days 2 hours ago) and read 13954 times:

So says TheStreet.com.

Here-----------> http://www.thestreet.com/story/11538...humbs-nose-at-its-competitors.html

In part...

ATLANTA -- No doubt Delta (DAL_) is laughing at its competitors, as more signs
emerged this week that the carrier is leading the U.S. airline industry in financial
performance, labor relations and attitude.
Last month, Delta announced first-quarter results which showed strong metrics at a time
when United (UAL_) digested merger disruptions and AMR (AAMRQ.PK) operated
under bankruptcy court protection.
Delta shares have risen 39% year to date, second among major airlines after US
Airways (LCCL), which is up 121% on merger speculation. United is up 25%, while the
top three domestic-focused carriers are all showing declines.
In a report issued Thursday, CRT Capital Group analyst Mike Derchin wrote that Delta is
trading at 4.2 times estimated 2012 EBITDAR and that "Delta's franchise is being
grossly undervalued by the market." He has a $17 target price. Shares closed
Wednesday at $11.39.

Much more at TheStreet.com

Comments?

[Edited 2012-05-21 06:39:49]


Just accept that some days, you're the pigeon, and other days the statue
67 replies: All unread, showing first 25:
 
User currently offlinecokepopper From United States of America, joined May 2008, 1167 posts, RR: 10
Reply 1, posted (1 year 11 months 2 days 2 hours ago) and read 13888 times:

The best leadership in probably 30 years!
Monroe Energy "could" be a game changer. Keep growth and spending
conservative and treat employees well (meaningful raise for all) All a recipe for a Strong
Delta Air Lines.


User currently offlinerwy04lga From United States of America, joined Jul 2005, 3125 posts, RR: 8
Reply 2, posted (1 year 11 months 2 days 2 hours ago) and read 13746 times:

Another thread is about service expansion at JFK and LGA.


Just accept that some days, you're the pigeon, and other days the statue
User currently offlinecommavia From United States of America, joined Apr 2005, 11120 posts, RR: 62
Reply 3, posted (1 year 11 months 2 days 1 hour ago) and read 13589 times:

I don't think there is any question that Delta is "leading the industry," at least among the legacies, for the moment. Delta smartly used bankruptcy to the fullest extent possible, and has benefited enormously in recent years from a smart leadership team with a strong vision and focus, a generally motivated workforce, and no unions to repel whatever management wants to do - they only have one union to contend with, and at least to date that union has been run by fairly pragmatic (company-amiable) leaders.

Nonetheless, to take nothing away from what Delta's people have impressively accomplished, it's also true that Delta has - for several years - been benefiting from a competitive environment tipped in their favor. AA is in bankruptcy, at the moment, and United has turned their complex merger integration into what looks to be - at least in some respects - a technical failure and P.R. disaster. Those dynamics weakening competitors and favoring Delta won't last forever.



[Edited 2012-05-21 07:29:45]

User currently offlinePPVRA From Brazil, joined Nov 2004, 8875 posts, RR: 40
Reply 4, posted (1 year 11 months 2 days ago) and read 13281 times:

Quoting rwy04lga (Thread starter):
No doubt Delta (DAL_) is laughing at its competitors

I doubt they are "laughing at" their competitors. It's still a very competitive landscape.

I do agree they have a very solid management team with a solid plan, though.



"If goods do not cross borders, soldiers will" - Frederic Bastiat
User currently offlinebobnwa From United States of America, joined Dec 2000, 6346 posts, RR: 9
Reply 5, posted (1 year 11 months 2 days ago) and read 13233 times:

Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.


User currently offlineLHCVG From United States of America, joined May 2009, 1448 posts, RR: 1
Reply 6, posted (1 year 11 months 2 days ago) and read 13089 times:

Quoting bobnwa (Reply 5):
How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

One thing I've wondered about is timing - the fact that DL was well on the way to full consolidation/integration by the time the crisis hit, whereas UA an CO only got hitched at the depths of the economic mess, and AA likewise only just now filed b/k, still in the throes of a poor economy. My thinking goes that this environment favors larger, consolidated carriers who can weather the downturn by spreading out costs across a wider network with more feed while simulatenously redoubling efforts with their core hubs. US is kind of a niche player in the sense that they don't overlap to an extremely threatening degree with DL, CO was always far smaller-save for EWR vs. JFK-as Smisek himself mentions as a key rationale for the merger, and AA has been trying to stabilize for a few years (e.g., the Cornerstone Strategy). All told, that to me seems to be a playing field tilted in DL's favor, if only slightly.


User currently offlineTVNWZ From United States of America, joined Feb 2006, 2309 posts, RR: 2
Reply 7, posted (1 year 11 months 1 day 23 hours ago) and read 12829 times:

Now if they could use all that leadership to fix dl.com from all the "glitches" in fares, awards and other issues.

User currently offlineFlighty From United States of America, joined Apr 2007, 8203 posts, RR: 3
Reply 8, posted (1 year 11 months 1 day 23 hours ago) and read 12705 times:

Delta has built a permanent fortress that can only be undone by labor strife. If that occurs, I hope people remember how good the position was at this moment. Delta has no excuse to screw this up.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 9, posted (1 year 11 months 1 day 23 hours ago) and read 12708 times:

Quoting TVNWZ (Reply 7):

Funny you say that...

They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

Whole lot's been going on in the IT department that you guys don't know about. RES/Gate Agent/curbside/BSO "way of the future" has been rolled out methodically over the past few months. Moving to a desktop app vs. the traditional "command prompt" type system that we've grown to know and has been in use for the past 30+ years. I've head most other carriers are working on such a system but it's already in use at DL. Should be system-wide by year end.

-------------------------

Operationally, the airline is running extremely solid numbers in all metrics. Customer complaints, bag deals, on-time perfomance, and completion factor, and invols. All in the BTS..

[Edited 2012-05-21 09:58:36]


What gets measured gets done.
User currently offlineCompensateMe From United States of America, joined Jan 2009, 904 posts, RR: 0
Reply 10, posted (1 year 11 months 1 day 23 hours ago) and read 12499 times:

Quoting LHCVG (Reply 6):
whereas UA an CO only got hitched at the depths of the economic mess,

UA and CO have wanted to "get hitched" for many years. NW maintained, and would have exercised, the right to void any merger CO entered into. It wasn't until after NW ceased to exist that CO was able to enter into a merger. Recall that CO executives described the airline's relationship with NW as a "forced marriage."



Hypocrisy: "US airlines should only buy Boeing... BTW, check out my new Hyundai!"
User currently offlinejetblast From United States of America, joined Nov 2004, 1231 posts, RR: 10
Reply 11, posted (1 year 11 months 1 day 22 hours ago) and read 12416 times:

Being the airline that leads the US airline industry is like the blind leading the blind anymore. That being said, their brand campaign seems to be on top compared to the other legacies at the moment.


Speedbird Concorde One
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6177 posts, RR: 11
Reply 12, posted (1 year 11 months 1 day 22 hours ago) and read 12377 times:

Quoting Flighty (Reply 8):
Delta has built a permanent fortress that can only be undone by labor strife. If that occurs, I hope people remember how good the position was at this moment. Delta has no excuse to screw this up.

DL is in a great spot, no doubt about that. As long as they have strong leadership that can adapt to thje changes in the industry the should will stay ad a leader. Look at AA at one point they were on top of the world, now look at AA - fighting for relevance with incompetnet people runing the show.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineLHCVG From United States of America, joined May 2009, 1448 posts, RR: 1
Reply 13, posted (1 year 11 months 1 day 22 hours ago) and read 12376 times:

Quoting CompensateMe (Reply 10):
UA and CO have wanted to "get hitched" for many years. NW maintained, and would have exercised, the right to void any merger CO entered into. It wasn't until after NW ceased to exist that CO was able to enter into a merger. Recall that CO executives described the airline's relationship with NW as a "forced marriage."

All true. I was merely referring to the timing objectively as a factor, regardless of mitigating factors which determined that timing.


User currently offlinepeanuts From Netherlands, joined Dec 2009, 1411 posts, RR: 4
Reply 14, posted (1 year 11 months 1 day 22 hours ago) and read 12343 times:

I hope for DL nobody is going to walk next to their shoes anytime soon. Internally, lots of challenges need to be overcome. Granted, they are being worked on as FlyASAGuy2005 was referring to.

Outwardly, they are doing an outstanding job I believe (image, service, etc)

Not hesitating to cut TA capacity after Labor Day is another example of this.



Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently offlinepeanuts From Netherlands, joined Dec 2009, 1411 posts, RR: 4
Reply 15, posted (1 year 11 months 1 day 22 hours ago) and read 12236 times:

Purely anecdotal:

DL is extremely employee friendly. One of the downfalls of this, as with any company like it, is that a few employees simply take advantage of it and become lazy. I personally know of DL people flying under the radar and hardly doing any work. It's a shame. In this down economy, DL should be more proactive in flushing out under performing employees and attracting more qualified people.

I'm talking about a tiny minority here but it needs to be done. DL is way too careful about questionable performers. Now is the time to hire better, more motivated, qualified people off the street. The economy is on the employers side.

[Edited 2012-05-21 10:55:47]


Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 16, posted (1 year 11 months 1 day 22 hours ago) and read 12214 times:

Quoting peanuts (Reply 15):

Employee friendly or not, that will happen at every single large corporation. DL has over 17,000 employees in the metro-Atlanta area alone.

Quoting peanuts (Reply 15):
DL should be more proactive in flushing out under performing employees and attracting more qualified people.

This is straying a bit but how do you know? Let me tell you that DL most certainly does have a process for these employees. Some will manage to get away with it for their entire career but i'm a realist and understand that that will happen.

From the outside looking in, sure they may seem lax but I assure you that the same thing happens every single year around the same time..right after the summer season. Those that actually work here know what i'm talking about.

[Edited 2012-05-21 10:56:29]


What gets measured gets done.
User currently offlinepeanuts From Netherlands, joined Dec 2009, 1411 posts, RR: 4
Reply 17, posted (1 year 11 months 1 day 22 hours ago) and read 12090 times:

Quoting FlyASAGuy2005 (Reply 16):
Let me tell you that DL most certainly does have a process for these employees.

I do believe that, for most under performing employees, it will catch up to them eventually (i'm talking office folks in this case, across the system). I just have a sense more could be done now, especially with a talented labor market sitting at home in this economy.

You are correct, any large company has these types of challenges. I just think that DL's culture of Southern Hospitality is a little too friendly/forgiving at times. NW may have ran a tighter ship in this area. NW had many of its own issues however.

Overall, DL does stick out as a leader in the industry. No question about that.



Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently offlineCoronado From United States of America, joined Jun 1999, 1126 posts, RR: 2
Reply 18, posted (1 year 11 months 1 day 22 hours ago) and read 12031 times:
Support Airliners.net - become a First Class Member!

April was certainly a fine month operationally. Weather helped but kudos to maintenance for keeping a relatively older fleet humming right along. From press release on May 2nd:


Preliminary Financial and Operational Results – April 2012

Consolidated PRASM change year over year
11%
Consolidated average fuel price
$3.44
On-time performance (preliminary DOT A14)
90.9%
Mainline completion factor
99.8%



The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
User currently offlineMir From United States of America, joined Jan 2004, 21092 posts, RR: 56
Reply 19, posted (1 year 11 months 1 day 21 hours ago) and read 11992 times:

Now, when the details of the pilot contract are released, we'll see whether they're actually leading the industry, or whether they're just leading the industry off a cliff.

Quoting jetblast (Reply 11):
That being said, their brand campaign seems to be on top compared to the other legacies at the moment.

   Say what you want about Delta, but their marketing is top-notch. It's actually quite puzzling how far others are behind them in that area, since it's been that way for a while now, and it's not too hard to look at one of Delta's ads and say "hey, maybe we should try something like that."

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 20, posted (1 year 11 months 1 day 21 hours ago) and read 11647 times:

Quoting peanuts (Reply 17):
You are correct, any large company has these types of challenges. I just think that DL's culture of Southern Hospitality is a little too friendly/forgiving at times. NW may have ran a tighter ship in this area. NW had many of its own issues however.

Honestly, I have to give it to you there. I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you. And this is a company that is by and large non-union so you would think they would be getting rid of people for the smallest thing because there's no union on property to protect you. I mean things like stealing, harassment, gross negligence etc. will get you the boot rather quickly but those are obvious. One area where they don't play any games is non-rev fraud. Selling buddy passes, selling companion passes, having "parents" on your benefits when they are not, etc. is taken very seriously. There's an entire investigative team at the pass bureau dedicated to this alone.



What gets measured gets done.
User currently offlineLHCVG From United States of America, joined May 2009, 1448 posts, RR: 1
Reply 21, posted (1 year 11 months 1 day 21 hours ago) and read 11445 times:

Quoting FlyASAGuy2005 (Reply 20):
There's an entire investigative team at the pass bureau dedicated to this alone.

Oh to hear the stories that come out of that office!


User currently offlineSuperCaravelle From Netherlands, joined Jan 2012, 224 posts, RR: 0
Reply 22, posted (1 year 11 months 1 day 21 hours ago) and read 11393 times:

Quoting FlyASAGuy2005 (Reply 20):
Honestly, I have to give it to you there. I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you. And this is a company that is by and large non-union so you would think they would be getting rid of people for the smallest thing because there's no union on property to protect you. I mean things like stealing, harassment, gross negligence etc. will get you the boot rather quickly but those are obvious. One area where they don't play any games is non-rev fraud. Selling buddy passes, selling companion passes, having "parents" on your benefits when they are not, etc. is taken very seriously. There's an entire investigative team at the pass bureau dedicated to this alone.

The fact that there are no unions might be the reason Delta is so careful with its employees. I hear and mostly read from all sources that Delta employees are a fairly happy bunch of people and as far as I can judge from my armchair leadership is very sensible too. I would not at all be surprised if DL knows that not every employee is giving 100% for the company, but why upset people and create a management vs employee atmosphere (which is potentially destructive, yet very common, not only in the airline business)?


User currently offlineMetrojet732 From United States of America, joined Nov 2011, 27 posts, RR: 0
Reply 23, posted (1 year 11 months 1 day 20 hours ago) and read 11243 times:

I'd take a Gordon lead CAL over DAL any day!!

User currently onlinemayor From United States of America, joined Mar 2008, 9961 posts, RR: 14
Reply 24, posted (1 year 11 months 1 day 20 hours ago) and read 11117 times:

Quoting SuperCaravelle (Reply 22):
I would not at all be surprised if DL knows that not every employee is giving 100% for the company,

Many times it's peer pressure that straightens these kinds of things out. Other times management has to get involved.

Quoting FlyASAGuy2005 (Reply 20):
I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you.

I was told years ago, when I first hired on that you didn't mess with DL's booze or its money and I'm sure it's pretty much that way, now.......in addition to what has been mentioned before.......selling buddy passes, etc.


I have seen any number of other reasons for people to get fired over the years, tho. Drinking on the job, drugs, arrested for felonies, smuggling drugs........all sorts of stuff that, in retrospect, were very stupid things to do.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2309 posts, RR: 2
Reply 25, posted (1 year 11 months 1 day 19 hours ago) and read 11280 times:

Quoting FlyASAGuy2005 (Reply 9):
They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

That would be welcome on the fare and award front. It is so bad now that I go to Hipmunk, Expedia, or Kayak to get the fare that dl.com won't display. And I won't even go into the award calander and the lack of availability, or correct display of availability.

And we have heard for the past two years that changes were "months away" so you will pardon me if I am a little skeptical.


User currently offlinecokepopper From United States of America, joined May 2008, 1167 posts, RR: 10
Reply 26, posted (1 year 11 months 1 day 19 hours ago) and read 11184 times:

Quoting bobnwa (Reply 5):

Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

Strange, not my quote


User currently offlineAADC10 From United States of America, joined Nov 2004, 2016 posts, RR: 0
Reply 27, posted (1 year 11 months 1 day 19 hours ago) and read 11418 times:

There is no doubt that DL is in the best shape of all the legacies. UA is stumbling around while PMUA and PMCO are integrating. AA is in Ch. 11 and US is in the second division. However, once UA gets its act together and AA emerges from Ch.11, any one of them could shuffle around and be considered the legacy leader. DL's lead is thin at best.

User currently offline747srule From United States of America, joined Mar 2004, 427 posts, RR: 0
Reply 28, posted (1 year 11 months 1 day 18 hours ago) and read 10958 times:

I thought Delta was an acronym for Doesn't Even Leave The Airport or Darn Everything's Late To Atlanta!!


Jesus is the way,the truth,and the life
User currently offlinebobnwa From United States of America, joined Dec 2000, 6346 posts, RR: 9
Reply 29, posted (1 year 11 months 1 day 18 hours ago) and read 10875 times:

Quoting cokepopper (Reply 26):
Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

Strange, not my quote

You are right, it wasn't your quote. but A.net screwed it up to make it appear that way. My aplologies.


User currently offlinecommavia From United States of America, joined Apr 2005, 11120 posts, RR: 62
Reply 30, posted (1 year 11 months 1 day 17 hours ago) and read 10272 times:

Quoting bobnwa (Reply 29):
You are right, it wasn't your quote. but A.net screwed it up to make it appear that way. My aplologies.

It was my quote.

Delta has benefited from many external factors largely out of their control or doing, including:

* Their largest competitor dealing (poorly) with a complex merger integration
* Their second largest competitor going through Chapter 11 bankruptcy
* Their largest competitor at their largest hub getting purchased by a higher-cost airline, and also dealing with a poorly-executed merger integration
* Delta has almost no unions, and thus can effectively impose whatever efficiency or productivity changes they want (i.e., ready reserve)

All of those have benefited Delta, and at least some of them are almost certain to change in the next few years. When Delta is facing stronger competitors, will they still be in the same relative competitive position? We shall see ...


User currently offlineJBAirwaysFan From United States of America, joined May 2009, 911 posts, RR: 0
Reply 31, posted (1 year 11 months 1 day 17 hours ago) and read 10167 times:

Delta became a great airline. They made a great name for themselves and their customer service has really come around. I have no doubt in my mind that we will have Delta Air Lines around for a long, long time.


In Loving Memory of Casey Edward Falconer; May 16, 1992-May 9, 2012
User currently offlinerwy04lga From United States of America, joined Jul 2005, 3125 posts, RR: 8
Reply 32, posted (1 year 11 months 1 day 17 hours ago) and read 10064 times:

Quoting rwy04lga (Reply 2):
Another thread is about service expansion at JFK and LGA.

Which seems to have disappeared.



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2221 posts, RR: 3
Reply 33, posted (1 year 11 months 1 day 17 hours ago) and read 9935 times:

I flew to LAX twice last year, one time on DL (DTW-LAX, LAX-MEM) and once on AA (ORD-LAX, LAX-DFW) and can tell you the service differences were quite stark. DL's planes were cleaner and newer looking and offered PTV's on those legs while AA did not (not that I care Im glued to the window anyways, but it was cool to look at the flight map to see where I was). Another benefit to DL is that they have a minimum mileage rule for connection aircraft which is why you wont see a CRJ flying any route over 750 miles, and thats another plus. At one time NW was putting CRJ's on routes like MEM-BOS whereas now DL would use a CR7, CR9 or E75.

Their brand image and marketing seems much better. I was impressed how they pretty much changed the NWA hubs overnight to Delta, whereas UA/CO have seemed to be sloppy about that (ie. new globe signage inside ORD's terminal but tulip signage on the jetbridges).

Another thing, while small, is they will still give you a snack, albeit its peanut or cookies, but still more than what AA gives.

Most of their hubs are also pretty much top notch, (and at the same time dont face too much competition): DTW is beautiful and probably one of my favorite terminals, MSP has always been easy to go through and offers alot of amenities, and I know people complain about ATL but I will have to say its pretty efficient and does offer many amenities also and is also seeing nwere concessions, some remodeling and a new Intl terminal. SLC will have new facilities in a few years.


User currently offlinemaxpower1954 From United States of America, joined Sep 2008, 1034 posts, RR: 7
Reply 34, posted (1 year 11 months 1 day 16 hours ago) and read 9622 times:

Quoting JBAirwaysFan (Reply 31):
Delta became a great airline. They made a great name for themselves and their customer service has really come around. I have no doubt in my mind that we will have Delta Air Lines around for a long, long time.

Delta has always been a great airline. They ran into a few rough patches since the 1990s, but it has been the best managed, most consistent major since the 1950s.


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 35, posted (1 year 11 months 1 day 15 hours ago) and read 8949 times:

Quoting 747srule (Reply 28):
I thought Delta was an acronym for Doesn't Even Leave The Airport or Darn Everything's Late To Atlanta!!

It's a cute acronym and all airlines have them.

Fact is DL has been just as good, if not outperforming others in DOT stats for quite a while now.



What gets measured gets done.
User currently offlineLOWS From Austria, joined Oct 2011, 1065 posts, RR: 1
Reply 36, posted (1 year 11 months 1 day 15 hours ago) and read 8671 times:

Quoting LHCVG (Reply 6):
e fact that DL was well on the way to full consolidation/integration by the time the crisis hit, whereas UA an CO only got hitched at the depths of the economic mess

According to this article from the New York Times (http://goo.gl/5Rjh4) the DL/NW agreement was announced in early 2008.

Depending on what event you view as precipitating the beginning Financial Crisis of 2008, it could be argued that DL/NW began either just after (e.g. the collapse of BearStearns), whilst it was well underway, or just before the bottom fell out with Lehman.

If anything, UA/CO got underway once the 2008 crisis was more or less resolved.


User currently offlineLHCVG From United States of America, joined May 2009, 1448 posts, RR: 1
Reply 37, posted (1 year 11 months 1 day 15 hours ago) and read 8335 times:

Quoting LOWS (Reply 36):
According to this article from the New York Times (http://goo.gl/5Rjh4) the DL/NW agreement was announced in early 2008.

Depending on what event you view as precipitating the beginning Financial Crisis of 2008, it could be argued that DL/NW began either just after (e.g. the collapse of BearStearns), whilst it was well underway, or just before the bottom fell out with Lehman.

If anything, UA/CO got underway once the 2008 crisis was more or less resolved.

Fair enough. Perhaps I should have phrased as they got in earlier, whereas in 2010 things were still relatively bad, on the thought that a couple years into a recession that had begun to spread globally is probably the worst for executing a merger integration.


User currently onlineCubsrule From United States of America, joined May 2004, 22303 posts, RR: 20
Reply 38, posted (1 year 11 months 1 day 14 hours ago) and read 7942 times:

Quoting FlyASAGuy2005 (Reply 35):
Fact is DL has been just as good, if not outperforming others in DOT stats for quite a while now.

Though, to be fair, there's a lot of variation hub to hub. MSP and SLC are pretty consistently near the top of all large hubs. Other hubs are variable (or, in the case of LGA, consistently bad).



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 39, posted (1 year 11 months 1 day 14 hours ago) and read 7873 times:

Quoting Cubsrule (Reply 38):
Though, to be fair, there's a lot of variation hub to hub. MSP and SLC are pretty consistently near the top of all large hubs. Other hubs are variable (or, in the case of LGA, consistently bad).

That is true but i'm talking about the enterprise as a whole. All internal stats but it shoul be noted that JFK had its best month in history (for DL) not too long ago. It was a huge deal. Everyone's doing much better.

One of the biggest drivers for customer complaints going down is the way DL handles their upset customers and bags to claim. MSP has been tops on that for close to a year now wth over 95% of their flights having their first bag to claim in 20 minutes or less.



What gets measured gets done.
User currently onlineCubsrule From United States of America, joined May 2004, 22303 posts, RR: 20
Reply 40, posted (1 year 11 months 1 day 14 hours ago) and read 7869 times:

Quoting FlyASAGuy2005 (Reply 39):
MSP has been tops on that for close to a year now wth over 95% of their flights having their first bag to claim in 20 minutes or less.

20 minutes might be acceptable coming from parts of ATL or MSP, where the "commute" to bag claim can take nearly that long. At LGA or DTW (mainline), that shouldn't be acceptable.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineMax Q From United States of America, joined May 2001, 4069 posts, RR: 19
Reply 41, posted (1 year 11 months 1 day 14 hours ago) and read 7888 times:

No question they are the leading US Airline.


And the reason is pretty simple. They have real, talented, capable, innovative and caring management.



If only we had a tenth of their talent over here at UAL which is now led by the worst Airline CEO since Frank Lorenzo.



The best contribution to safety is a competent Pilot.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 42, posted (1 year 11 months 1 day 14 hours ago) and read 7785 times:

Quoting Cubsrule (Reply 40):
20 minutes might be acceptable coming from parts of ATL or MSP, where the "commute" to bag claim can take nearly that long. At LGA or DTW (mainline), that shouldn't be acceptable.

It can take up to 10 minutes just to get off the plane! Do you think it' faster for 200 bags to get out the a/c?

I know, you will fight this to no end so i'll leave it alone.

Like I said, they're doing darn good and the proof is in the puddin. You need not look further than the BTS website...

BTW, that 20 minutes is the absolute max. IF the first bag drops at the 21 minute mark, it's an internal failure and someone will have to explain why. The last bag has to be up by the 30 minutes MAX. if it drops at 31, it's the same thing. I wasn't giving absolutes here. Just as an FYI, average run-time right now in ATL is actually 15 minutes for first to claim. Can't prove it because again it's all internal but this is based of of averages off their 1000+ flights.

[Edited 2012-05-21 19:13:19]


What gets measured gets done.
User currently onlineCubsrule From United States of America, joined May 2004, 22303 posts, RR: 20
Reply 43, posted (1 year 11 months 1 day 14 hours ago) and read 7661 times:

Quoting FlyASAGuy2005 (Reply 42):
It can take up to 10 minutes just to get off the plane! Do you think it' faster for 200 bags to get out the a/c?

You may have missed my point, perhaps because I didn't make it clearly enough. I'm suggesting that one-size-fits-all isn't an appropriate approach. It might make no difference to the customer if bags average 10 minutes longer to the carousel at MSP than at LGA because the average walk from the gate to the baggage claim is much longer at MSP. Most outstations should be able to get bags to claim faster than most hubs. If we talk about Connection, I hope the average time to claim at CRW or CAE is much shorter than at ATL, where both bags and passengers have many times more distance to cover. But I could make a similar point about Mainline if I compare BNA or CLT to ATL. On the other hand, a station like HNL that sees lots of bags and mostly large aircraft might take a good bit longer to get bags to the belt.

And we can make similar points about on-time performance and most other operational metrics. Improvement - which, as you point out, has happened at many places in the system - is key. Hub to hub or station to station comparisons are less meaningful.



I can't decide whether I miss the tulip or the bowling shoe more
User currently onlinemayor From United States of America, joined Mar 2008, 9961 posts, RR: 14
Reply 44, posted (1 year 11 months 1 day 13 hours ago) and read 7475 times:

Quoting Cubsrule (Reply 43):
And we can make similar points about on-time performance and most other operational metrics. Improvement - which, as you point out, has happened at many places in the system - is key. Hub to hub or station to station comparisons are less meaningful.

But, unfortunately, the stats that DL (and everyone else) uses, are from the DOT, which lumps all the figures given to them by each airline and then averages them out. DL might publish figures from individual stations for local advertising, but everything else is lumped together, systemwide.


BTW, most of the times I've arrived at a station, no matter the size, it took so long to get off of the plane that the bags were already going around the carousel when I got to baggage claim. The only exceptions might have been smaller stations such as FSM or XNA.

Just as an FYI, in SLC with DL, when we only had 5 flights a day, we would take the first cart to the bagroom to unload, just to get the pax happy to get their bags and then go back and pickup the rest of the bags.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinemax999 From United States of America, joined Dec 2005, 993 posts, RR: 0
Reply 45, posted (1 year 11 months 1 day 13 hours ago) and read 7483 times:

Quoting commavia (Reply 30):
* Their largest competitor dealing (poorly) with a complex merger integration

The flip side is that DL managed its mega-merger with NW very well. I believe UA's integration model is supposed to follow the DL script, but UA's execution has not been the best.

Quoting commavia (Reply 30):
* Delta has almost no unions, and thus can effectively impose whatever efficiency or productivity changes they want (i.e., ready reserve)

This has been how DL operated historically...maybe it speaks to the fact they manage their employees well. Even after the NW merger, employee groups voted down the unions. So DL employees must feel they are treated well enough they don't need a union.



All the things I really like to do are either immoral, illegal, or fattening.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 46, posted (1 year 11 months 1 day 13 hours ago) and read 7358 times:

Quoting Cubsrule (Reply 43):

Cubs, I was stating the requiremnt the actual average. Of course it shouldn't (and doesn't) take 20 minutes for local bags to come up the belt in say RDU or HSV. I was visiting friends in Norfolk the other day and I was seated in the exit row on an 88. By the time I got to baggage claim the bags were already on the belt.

Operationally, it stinks things up quite a bit when you have a 100 different set of requirements. It's much easier to say look, this is the requirement and anyting over is a failure. I et your comment about the whole one-size-fits all thing but believe me that no-one is draggingbut jut because they know they have 20 minutes. That makes no sense. In outstations, the faster they get to the claim the faster they can get back to the breakroom  



What gets measured gets done.
User currently offlinefreakyrat From United States of America, joined Aug 2008, 761 posts, RR: 1
Reply 47, posted (1 year 11 months 1 day 13 hours ago) and read 7000 times:
Support Airliners.net - become a First Class Member!

Delta is number 1 in SBN and the local employees are great. They have actually added flights for the summer like an additional flight to ATL and 2 to MSP.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 48, posted (1 year 11 months 1 day 12 hours ago) and read 6869 times:

Quoting mayor (Reply 44):
Just as an FYI, in SLC with DL, when we only had 5 flights a day, we would take the first cart to the bagroom to unload, just to get the pax happy to get their bags and then go back and pickup the rest of the bags.

As they still do. I will use MSP as an example simply because of how their flights are structured (last flight out). 2034 came in full almost every night. Granted it's an MD90 now but was consistently a 753 for several months and was recently scheduled on a 753. Easily over 200 local bags because everyone's terminating at MSP. There's nothing to connect to at 2230. I can only comment because when I was working up in MSP last year tat's the flight I usually came back on from Atlanta unless I took 300. They usually unloaded about 2 carts of bags and sent them and took the rest. I'd still b on the plain when 2 full carts would be taken away. That's close to 100 bags in side loaders. Flight 300 is now a 753 and that use to be a 90. It use to be so bad, they would use two carousels to offload all the bags. I think i've seen up to 5 carts of bags on that full 753.



What gets measured gets done.
User currently offlineBD338 From United States of America, joined Jul 2010, 697 posts, RR: 0
Reply 49, posted (1 year 11 months 1 day 12 hours ago) and read 6730 times:

I am ambivalent about DL and all the US majors, for the vast majority of their customers (Y) they provide average service at average prices, nothing to complain about but nothing to get overly excited about. They do however now excel in the financial controls department, finally figuring out (with most of the rest of the industry) that suicidal leaps into everywhere just to gain market share were a 1990's financial folly that can no longer be tolerated. It is good to see capacity discipline, as a passenger looking for that ultra cheap deal it might not appear so, but in the long term it helps promote stability and longevity of the company, in that way they might be around for many years to come. Tough times ahead though, fuel still high (though off its latest peak) and a sluggish US economy and a European economy that looks to be going backwards.

Quoting FlyASAGuy2005 (Reply 9):
They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

...I look forward to the day with great joy. DL.com is utterly useless for anything other than a non stop flight. I don't want to be presented with useless 35 hour travel duration options to Europe when I know that 15 hour options exist through multiple hubs...as I've flown those options on NW/DL for the past 15 years!!


User currently offlineXFSUgimpLB41X From United States of America, joined Aug 2000, 4182 posts, RR: 37
Reply 50, posted (1 year 11 months 1 day 9 hours ago) and read 5494 times:

It is going to be interesting how things transpire with the TA that just got sent to the pilots.

It is literally a slap in the face after years of concessionary pay and scope. Constructive engagement between the union and management needs to wake up, because this thing is bad.



Chicks dig winglets.
User currently offlinenwaesc From United States of America, joined Aug 2007, 3372 posts, RR: 9
Reply 51, posted (1 year 11 months 1 day 5 hours ago) and read 4635 times:

Quoting FlyASAGuy2005 (Reply 48):
They usually unloaded about 2 carts of bags and sent them and took the rest.

Can't speak for every NW station, but that's what we've usually done in the ones I've worked in.



"Nothing ever happens here, " I said. "I just wait."
User currently offlinemayhem From Belgium, joined Feb 2006, 164 posts, RR: 0
Reply 52, posted (1 year 11 months 1 day 5 hours ago) and read 4632 times:

Can't agree more, DL is really an impressive act, and their "keep climbing" keeps inspiring.

Have flown both BRU-JFK in J with DL and EWR-JFK with UA (ex-CO) and OMG what a difference. DL has a 1000x better product (lie flat, up to par J class), vs. UA/CO having 1980's style spring mechanical seats, and a tiny tv with video loops. And even if they are going to change the hard product; the DL FAs are serving you with a smile, give you a second serve on the pre-flight drink from a glass (not a cup like at CO, ...). Really, flying with DL is a charm and a pleasure, something that is easy to take for granted but it isn't.

I only felt bad for the one single FA on CO who was actually treating me like a customer paying an overpriced ticket that he had to work for UA/CO. Would fit in better with the DL crew. DL really seems to have a set of values and culture that helps its employees go further (see all the initiatives they support genuinely, in contrast to the "we also have a program for Africa" as you see at so many airlines...)

Sorry, but hands down for DL.

After this rant 2 on topic questions
- the only reason for me to believe in the refinery purchase is that DL is good, and has thought this through. I don't believe in it, but could believe in it from the perspective that "DL doesn't do anything stupid these days, so they'll have thought it through"
- will the JFK new terminal make things perfect? People seem to cope with this, given that DL is good on all other fronts, but once it's new, it will have to be good enough right?

cheers
a dl believer


User currently onlinejetlanta From United States of America, joined Jul 2001, 3147 posts, RR: 35
Reply 53, posted (1 year 11 months 1 day 4 hours ago) and read 4133 times:

Quoting commavia (Reply 30):
It was my quote.

Delta has benefited from many external factors largely out of their control or doing, including:

* Their largest competitor dealing (poorly) with a complex merger integration
* Their second largest competitor going through Chapter 11 bankruptcy
* Their largest competitor at their largest hub getting purchased by a higher-cost airline, and also dealing with a poorly-executed merger integration
* Delta has almost no unions, and thus can effectively impose whatever efficiency or productivity changes they want (i.e., ready reserve)

All of those have benefited Delta, and at least some of them are almost certain to change in the next few years. When Delta is facing stronger competitors, will they still be in the same relative competitive position? We shall see ...

I'd make the point (as I have for years) that very few of the points you bring up are "incidental". Delta chose to be the first-mover in terms of consolidation. Therefore it got to pick its partner. It got to create the timeline of industry consolidation. It executed its merger with precision and care.

Delta knew that the merger would set off a series of reactions, including other mergers. It knew that each merger after its own would be less likely to "succeed" because each was a reaction, to a degree. And each of the carriers had flaws and/or incompatibilities that would make the consolidation process painful. I remember distinctly a conversation I had with a high-level Delta person at the time of the NW merger. He claimed that UA was a better choice than NW from a network perspective, but the baggage that went along with trying to merge with UA was simply too destructive and the chances of immediate success were far lower. So they went with the deal they thought could be best managed. They wanted to get through it quickly and take advantage of being done first. I think a lot of what we see today is a result of that.

As to one of your other points, Delta has few unions because they have worked very hard at it. They manage labor in way that clearly leads the industry. I don't think it is fair to classify this as an "external" factor. It is actually a terrific example of leadership.

[Edited 2012-05-22 05:36:12]

User currently offlineholzmann From United States of America, joined Jan 2011, 178 posts, RR: 0
Reply 54, posted (1 year 11 months 1 day 3 hours ago) and read 3873 times:

I lived in ATL for 15 years of my life. More specifically, I lived near PTC. I couldn't help but be part of the "Delta family" in some respect and for all those years, DAL was my home-town airline. I frankly loved being served by the combination of the Hartsfield-Jackson Airport and Delta Air Lines. I have since moved to the DC area and am now served by United/US Airways for most of my needs. And what can I say? I have taken a step back.

What do I love about Delta?

-In recent years, they seem to have been working hardest to improve the customer experience. From kiosks with a "Scandinavian" design to new boarding passes to fun safety videos to their "blue leather" interiors, the airline has successfully re-branded itself from one extreme to the other.
-The integration of Northwest was fast and seemingly seamless as such mergers should be.
-After the last livery debacle with the "flowing flag of colors" on the tail, DAL returned to its roots after listening to employees and the public alike. They have re-branded themselves smartly around the Delta Widget. It is the heart of the company.
-WiFi deployment on aircraft was swift and thorough. No competitor has come close to matching them aside from maybe Virgin.
-The closeness with which they work with Hartsfield to make one of the best airports on earth. For the amount of passenger traffic ATL pushes, I think it is an EXCELLENT airport. I think Delta has played a large role in this.
-Friendless of FAs. My goodness, I have NEVER seen a UA or US FA smile! Never, not once. They always seem angry and pissed to be working. The level of manners and customer attention is equally as atrocious. Delta is miles higher in this respect with some of the nicest FAs I have ever worked with. Now, that said, it wouldn't hurt DAL to run over to MXP and hire a bunch of AlItalia FAs...
-Cooperation with Georgia Tech: some of DAL's success can be attributed to working with a lot of GT Industrial Engineering graduates; smart kids that know a thing or two about operations management.

The only negative thing that I can conjure up compared to UAL is the lack of "channel 9" ATC entertainment. Every airline should offer this.

On the whole, I would say Delta also offers better service compared to Lufthansa. Otherwise, I cannot compare them to any other major international carriers. My guess is that Delta does keep their service somewhere on par with its SkyTeam partners AirFrance and KLM, but I don't know for sure.

Domestically, my other preferred airline is Virgin America for Trans-Con flights.


User currently offlinecommavia From United States of America, joined Apr 2005, 11120 posts, RR: 62
Reply 55, posted (1 year 11 months 1 day 3 hours ago) and read 3798 times:

Quoting jetlanta (Reply 53):
I'd make the point (as I have for years) that very few of the points you bring up are "incidental".

I never said "incidental," nor that Delta had no influence over any of these things. But, realistically, those are all things that are largely outside Delta's control or influence.

Quoting jetlanta (Reply 53):
Delta chose to be the first-mover in terms of consolidation. Therefore it got to pick its partner.

Well, define "first-mover." AA/TWA happened more than 5 years earlier. And as for the partner, Delta "picked" the only logical partner - not much choice there. That's not so much shrewd vision as sheer strategic reality. Delta-United or Delta-AA would never gotten approved (too big), Delta-USAirways would have way too much overlap, and Delta-Continental wasn't worth the hassle network-wise. By deductive reasoning, Northwest was all that was left. Delta just went with the obvious answer.

Quoting jetlanta (Reply 53):
It knew that each merger after its own would be less likely to "succeed" because each was a reaction, to a degree.

That's highly debatable.

Quoting jetlanta (Reply 53):
And each of the carriers had flaws and/or incompatibilities that would make the consolidation process painful.

... just as Delta/Northwest did, and does.

Quoting jetlanta (Reply 53):
As to one of your other points, Delta has few unions because they have worked very hard at it. They manage labor in way that clearly leads the industry. I don't think it is fair to classify this as an "external" factor. It is actually a terrific example of leadership.

They have also done everything in their power to stop unions from getting on property. No question about it - that is very true. I think it had a lot more to do with sheer numbers and Delta outvoting Northwest in every work group. I guess you can call that brilliant strategy if you like, but that's really just a fallout from what, again, was the inevitable merger


User currently onlinemayor From United States of America, joined Mar 2008, 9961 posts, RR: 14
Reply 56, posted (1 year 11 months 1 day 1 hour ago) and read 3267 times:

Quoting commavia (Reply 55):

They have also done everything in their power to stop unions from getting on property.

Like treating their employees well.  



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlinecommavia From United States of America, joined Apr 2005, 11120 posts, RR: 62
Reply 57, posted (1 year 11 months 1 day ago) and read 3170 times:

Quoting mayor (Reply 56):
Like treating their employees well.

Well, yes - Delta does seem to foster generally positive employee relations. That is as much a credit to Delta's employees, themselves, though, as it is to Delta's management.

To play devil's advocate, I'm sure there are plenty who probably weren't crazy about Ready Reserve, and I know there are plenty of pilots who aren't happy about Delta having one of the most expansive SCOPE clauses in the industry. But, again, while those may not necessarily constitute Delta "treating their employees well," they still reflect just how much Delta benefits financially from the lack of much union opposition to their business planning.


User currently onlinemayor From United States of America, joined Mar 2008, 9961 posts, RR: 14
Reply 58, posted (1 year 11 months 1 day ago) and read 3125 times:

Quoting commavia (Reply 57):
That is as much a credit to Delta's employees, themselves, though, as it is to Delta's management.

Well, it's always been a two way street, otherwise it wouldn't work, correct?



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2088 posts, RR: 15
Reply 59, posted (1 year 11 months 1 day ago) and read 3121 times:

Quoting CIDFlyer (Reply 33):
Another benefit to DL is that they have a minimum mileage rule for connection aircraft which is why you wont see a CRJ flying any route over 750 miles, and thats another plus.

Huh? I recently flew ORD-SLC-ORD which is well over 1,200 mi and it was a CRJ both ways!!



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 60, posted (1 year 11 months 1 day ago) and read 3099 times:

Quoting IrishAyes (Reply 59):
Huh? I recently flew ORD-SLC-ORD which is well over 1,200 mi and it was a CRJ both ways!!

He meant CRJ i.e. CR2. Delta has a rule that all flights over 750 miles must have first class. So, you will not find a 50 seater SCHEDULED on any flight over 750 miles.



What gets measured gets done.
User currently offlineLOWS From Austria, joined Oct 2011, 1065 posts, RR: 1
Reply 61, posted (1 year 11 months 1 day ago) and read 3085 times:

Quoting IrishAyes (Reply 59):

Another benefit to DL is that they have a minimum mileage rule for connection aircraft which is why you wont see a CRJ flying any route over 750 miles, and thats another plus.

Huh? I recently flew ORD-SLC-ORD which is well over 1,200 mi and it was a CRJ both ways!!

I think he means a CR2 or ERJ...


User currently offlineIrishAyes From United States of America, joined Jan 2008, 2088 posts, RR: 15
Reply 62, posted (1 year 11 months 20 hours ago) and read 2942 times:

Quoting FlyASAGuy2005 (Reply 60):
He meant CRJ i.e. CR2. Delta has a rule that all flights over 750 miles must have first class. So, you will not find a 50 seater SCHEDULED on any flight over 750 miles.

Ahh I see. Makes sense. I flew bulkhead both ways and it was phenomenal. Love Delta.



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlinerwy04lga From United States of America, joined Jul 2005, 3125 posts, RR: 8
Reply 63, posted (1 year 11 months 18 hours ago) and read 2859 times:

Quoting commavia (Reply 55):
I think it had a lot more to do with sheer numbers and Delta outvoting Northwest in every work group

A good question would be 'WHY Delta's employees voted down unions'.

Quoting commavia (Reply 57):
I'm sure there are plenty who probably weren't crazy about Ready Reserve,

LOL. Don't be too sure. Those of us that ARE Ready Reserve (and we're the 'plenty' who matter) would'nt have it any other way. Every RR I've met enjoys the flexibilty of the RR program. Those who wanted FT... got it. I've been offered FT 4 times and turned it down (allowing someone who DID want it to get my slot). The RR program is a great foot in the door to bigger and better position in a great company.



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineFLDude From United States of America, joined Jul 2011, 19 posts, RR: 0
Reply 64, posted (1 year 11 months 15 hours ago) and read 2675 times:

Quoting bobnwa (Reply 29):
I thought Delta was an acronym for Doesn't Even Leave The Airport or Darn Everything's Late To Atlanta!!

There was 1 or 2 incidents of DL landing at the wrong field in 1987 which led to Don't Ever Land There Again. And the laptop incident near MSP is Don't Ever Laptop (Up) There Again.


User currently onlinemayor From United States of America, joined Mar 2008, 9961 posts, RR: 14
Reply 65, posted (1 year 11 months 12 hours ago) and read 2475 times:

[quote=FLDude,reply=64]
There was 1 or 2 incidents of DL landing at the wrong field in 1987[/quote


IIRC, it was just one.....instead of landing at LEX (I believe) they landed at Frankfort, KY, instead............that also happened to Western in Salt Lake......instead of landing at SLC, a WA 737 landed at Airport #2, instead........had to remove all the seats and truck them to SLC, just to get it off the ground.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineBDL757 From United States of America, joined Apr 2012, 143 posts, RR: 0
Reply 66, posted (1 year 11 months 10 hours ago) and read 2370 times:

Quoting rwy04lga (Reply 63):
LOL. Don't be too sure. Those of us that ARE Ready Reserve (and we're the 'plenty' who matter) would'nt have it any other way. Every RR I've met enjoys the flexibilty of the RR program. Those who wanted FT... got it. I've been offered FT 4 times and turned it down (allowing someone who DID want it to get my slot). The RR program is a great foot in the door to bigger and better position in a great company.


  

There are so many Ready Reserves who go to college full time and it works great for them...they get days off during the week, can trade shifts, profit sharing, and flight benefits. I started with DL towards the end of my college career as a RR and a year later I was able to move into a permanent (or fulltime) position.


User currently offlineNYCAdvantage From United States of America, joined Sep 2009, 355 posts, RR: 0
Reply 67, posted (1 year 11 months ago) and read 2119 times:

Since 2008 I started flying with DL and I can tell you flying today is a big difference
Since the first time I flew with them, I could seat almost any where in bussiness today I can
hardly get an upgrade, service has improve 100% in all faces. Delta's management
has done a great job all around, I don't think is luck, they have not done all this things,
because all the misfortune on competitive airlines or bad management, because
still they have to mke it happened and they all did, DL's management had preached their
Plan to their work forced, they bought it and we can all judge the results.

To make tuff decisions in many fronts that were not popular at
the time is not easy, the refinery one is going to be one to watch but if it work
How far ahead will the advantage put Delta, only time will tell.


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