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Huge Difference Between CO And UA Service, Why?  
User currently offlineDAL763ER From United States of America, joined Oct 2008, 522 posts, RR: 0
Posted (2 years 1 month 2 weeks 3 hours ago) and read 18380 times:
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I was in SFO last week for Apple's World Wide Developer Conference. I flew UA LHR-LAX-SFO, SFO-EWR-LHR.

On the way there, of course it was a pmUA crew. On the way back, both flights were with ex-Continental crew. The difference in service was huge. The United crew were always smiling, checking if people need anything, very kind folks. The ex-Continental ones were very cold, doing the bare minimum and plainly asking "Do you want to eat?", which seems rather cold and their tone was rude.

Is/was there really such a huge difference in UA/CO service even before the merger?


Where aviation is not the side show, it's the main show!!!
122 replies: All unread, showing first 25:
 
User currently offlinerwsea From Netherlands, joined Jan 2005, 3083 posts, RR: 2
Reply 1, posted (2 years 1 month 2 weeks 3 hours ago) and read 18352 times:

Completely subjective, of course, but I always had better experiences with UA before the merger. Was never a CO fan, with bad experiences every time. But, I am sure that there are others with the opposite experience.

User currently offlineAWACSooner From United States of America, joined Jan 2008, 1884 posts, RR: 1
Reply 2, posted (2 years 1 month 2 weeks 3 hours ago) and read 18327 times:

Quoting DAL763ER (Thread starter):
The ex-Continental ones were very cold, doing the bare minimum and plainly asking "Do you want to eat?", which seems rather cold and their tone was rude.

Because they were dragged down to UA's standards after the merger?


User currently offlineseabosdca From United States of America, joined Sep 2007, 5337 posts, RR: 4
Reply 3, posted (2 years 1 month 2 weeks 3 hours ago) and read 18280 times:

Before the merger, I always felt that CO crews were more likely to go the extra mile than UA crews. Since the merger, it's the other way around. There seems to be really poor morale on the CO side at this point, while the merger raised sUA's game in some ways.

User currently offlineCODC10 From United States of America, joined Jul 2000, 2396 posts, RR: 6
Reply 4, posted (2 years 1 month 2 weeks 3 hours ago) and read 18275 times:

Across the board, I don't think any workgroup is very happy right now. Management is about as cold as ice and Jeff has all the charm and warmth of a used car salesman. Morale is as low as I've ever seen and distrust of management is at an all-time high.

Things are not so good at New UA.


User currently offlineLOWS From Austria, joined Oct 2011, 1117 posts, RR: 1
Reply 5, posted (2 years 1 month 2 weeks 3 hours ago) and read 18271 times:

Absolutely subjective.

And this is the 12993939485th time this topic has come up this year...

Do we really need to talk about it again?


User currently offlineAADC10 From United States of America, joined Nov 2004, 2073 posts, RR: 0
Reply 6, posted (2 years 1 month 2 weeks 3 hours ago) and read 18254 times:

Some of it may be the EWR based crew. They may have a New York attitude while the PMUA crew were probably more laid back Californians. Alternatively, some see the New York attitude as a cut to the chase, direct way of dealing with things, while Californians are completely phony. Did you not get something substantive on either flight?

User currently onlinethomasphoto60 From United States of America, joined Jan 2000, 3924 posts, RR: 23
Reply 7, posted (2 years 1 month 2 weeks 3 hours ago) and read 18202 times:

Quoting AADC10 (Reply 6):
Some of it may be the EWR based crew. They may have a New York attitude while the PMUA crew were probably more laid back Californians. Alternatively, some see the New York attitude as a cut to the chase, direct way of dealing with things, while Californians are completely phony. Did you not get something substantive on either flight?

Now had he transited IAH, I wonder what his impressions might have been.



"Show me the Braniffs"
User currently offlineAWACSooner From United States of America, joined Jan 2008, 1884 posts, RR: 1
Reply 8, posted (2 years 1 month 2 weeks 3 hours ago) and read 18174 times:

Quoting thomasphoto60 (Reply 7):
Now had he transited IAH, I wonder what his impressions might have been.

This...
Never have had a problem with any CO/UA crew in IAH...


User currently offlineual777uk From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 9, posted (2 years 1 month 2 weeks 3 hours ago) and read 18139 times:

Quoting AADC10 (Reply 6):

Or of course they might have been a London based crew who I think on any trip make the difference........for the better. Just saying


User currently offlineCO777DAL From United States of America, joined Feb 2007, 599 posts, RR: 0
Reply 10, posted (2 years 1 month 2 weeks 3 hours ago) and read 18055 times:

Quoting rwsea (Reply 1):

Completely subjective, of course, but I always had better experiences with UA before the merger. Was never a CO fan, with bad experiences every time. But, I am sure that there are others with the opposite experience.

Count me in the boat as having the opposite experience. I have notice CO people are not happy campers. What it boils down to is management greatly under estimated how different these two airlines are culture wise. The only thing the CO and UA had in common is that they were both airlines. Even JS himself said they underestimated people ability to accept change. The cultural difference are going to plague UA for a long time to come and there is very little current management will be able to do to fix it. This merger was one of those things that look great on paper, but is a whole different story when actually implemented. UA customers and crew and CO customers and crew seem to be in disagreement about almost everything.

What even more amazing is that it is supposed to be one airline, but sCO is still operating as CO and sUA is slowly making the changes new UA want. CO still changes for liquor in Y on all flights, will not give you free snack boxes in first, still do meal order front to back regardless of status, oh and thank you for flying Continental crew on top of keeping all the other CO procedures too.



Worked Hard. Flew Right. Farewell, Continental. Thanks for the memories.
User currently offlineaviasian From Singapore, joined Jan 2001, 1486 posts, RR: 14
Reply 11, posted (2 years 1 month 2 weeks 2 hours ago) and read 17903 times:

Before the merger, I have - without exception - experienced excellent service onboard Continental Airlines. They were always cheerful, they served with a spirit that was positively infectious and they were proud of their airline.

On the contrary, it was the United Airlines crew who were cold and mechanical ... one could not even use the word "serve" as that was perhaps considered demeaning ... or at least, that was the impression I got.

If indeed today's situation as shared by the original post is reversed ... I can only put it down to the CO crew becoming disillusioned, disenchanted, disengaged and demoralised. If it is any comfort to the ex-CO crew, I hope they know that their excellence and their amazing service has been recognised and remembered by the passengers - yes, even after the merger.

KC Sim
Singapore


User currently offlineRoseflyer From United States of America, joined Feb 2004, 9511 posts, RR: 52
Reply 12, posted (2 years 1 month 2 weeks 2 hours ago) and read 17908 times:

You likely ended up with crews from three bases, so it is likely more a result of that and inconsistencies overall. It’s hard to lump that as one airline or the other being better or worse for service.

LHR-LAX most likely was a LHR based crew. The international domicile crews typically have relatively high satisfaction numbers whether they be LHR, FRA, NRT etc.

LAX-SFO could be any crew.

The PMCO crews were likely EWR based.

I think it is really hard to judge a US based on a few flights. They have over 10,000 flight attendants and ground staff. US airlines don’t hold standards anywhere near as tight as an airline like Emirates or Singapore do.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineJAAlbert From United States of America, joined Jan 2006, 1557 posts, RR: 1
Reply 13, posted (2 years 1 month 2 weeks 2 hours ago) and read 17885 times:

Quoting CODC10 (Reply 4):
Things are not so good at New UA.

I am in the midst of a business trip to Massachusetts. I chose to fly UA because I've always had good experience with CO in the past. Competent, business-like and got me where I needed to go. Then I flew last Thursday ....
Transferring in SFO, I, and several other customers, learned (only after boarding the plane) that UA had double booked a number of seats. The plane was packed. The flight attendants were in an uproar - mostly over the ground crew who took a very relaxed view of the situation. It took nearly an hour for someone to decide that those in the aisle just needed to sit where ever we could find a spot - some got booted. Then we waited another eternity because the plane had not been catered. The pilot refused to leave on an estimated 6 hour flight (due to weather issues) without some food and drinks. Our flight arrived into Boston sometime between 1:30 - 2:00 a.m.

To their credit, the flight attendants did everything they could - it was a miserable situation for them as well. I just couldn't understand why the gate agents seemed so distant.

In any event, I decided I will avoid UA until they figure out their reservation system and logistics. I get the sense they are overwhelmed.


User currently offlinenws2002 From United States of America, joined Feb 2008, 883 posts, RR: 0
Reply 14, posted (2 years 1 month 2 weeks 2 hours ago) and read 17840 times:

As a sCO employee, I will say that morale among our crews was headed down before the merger with UA. However, the merger and its related problems has made it worse. As a FA we've been given very little direction in how to alter service to be more consistent with a common new UA procedure.

User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 15, posted (2 years 1 month 2 weeks 2 hours ago) and read 17682 times:

Quoting CODC10 (Reply 4):
Across the board, I don't think any workgroup is very happy right now. Management is about as cold as ice and Jeff has all the charm and warmth of a used car salesman. Morale is as low as I've ever seen and distrust of management is at an all-time high.



Certainly is like the 80's only this guy has a better suit than the "L" word.

Quoting AADC10 (Reply 6):
Some of it may be the EWR based crew.



A few years back I would agree with you, not so sure that holds true anymore.

Quoting CO777DAL (Reply 10):
CO still changes for liquor in Y on all flights, will not give you free snack boxes in first,



Hell I have gotten snack boxes from both CO, UA crews as well SkyWest in first.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinetharanga From United States of America, joined Apr 2009, 1861 posts, RR: 1
Reply 16, posted (2 years 1 month 2 weeks 1 hour ago) and read 17530 times:

Are sample sizes of two really enough observation to justify starting a discussion topic on here?

User currently offlinejoeljack From United States of America, joined Feb 2005, 933 posts, RR: 0
Reply 17, posted (2 years 1 month 2 weeks 1 hour ago) and read 17479 times:

Recent experiences...

PMua..LAX-NRT....crew was awesome!!! Best crew I've ever seen on a US airline, hands down. They were fairly young.
PMua...PVG-ORD....crew was awful, rude, did bear minimum, just very cold in general. Everytime I said "Thanks or Thank you", quite loud and very polite and never once did I hear anything back like "you're welcome", and this was 3 different flight attendants. btw, this crew was very old.

I can't judge PMco crews over an ocean, never done that.


User currently offlineRDH3E From United States of America, joined Mar 2011, 1620 posts, RR: 3
Reply 18, posted (2 years 1 month 2 weeks 1 hour ago) and read 17475 times:

Quoting CODC10 (Reply 4):
Across the board, I don't think any work-group is very happy right now. Management is about as cold as ice and Jeff has all the charm and warmth of a used car salesman. Morale is as low as I've ever seen and distrust of management is at an all-time high.

Things are not so good at New UA.

I don't have the impression that Management is cold as ice at all. Can you give some explanations? There is a lot of rhetoric around this and very little real things to complain about. There seems to be a huge resistance to change in some groups, whereas we in management have no choice but to adapt or move on. And guess what? Once you change, it's really not that bad!

This merger has made all of our lives significantly more complicated, probably by a factor of 3 for me personally. But we persevere!


User currently offlineCODC10 From United States of America, joined Jul 2000, 2396 posts, RR: 6
Reply 19, posted (2 years 1 month 2 weeks ago) and read 17259 times:

Quoting RDH3E (Reply 18):

I don't have the impression that Management is cold as ice at all. Can you give some explanations? There is a lot of rhetoric around this and very little real things to complain about. There seems to be a huge resistance to change in some groups, whereas we in management have no choice but to adapt or move on. And guess what? Once you change, it's really not that bad!

This merger has made all of our lives significantly more complicated, probably by a factor of 3 for me personally. But we persevere!


So I vented a bit with a previous version of this post and didn't really intend to. I can distill my rant into a few points:

- The disconnect between management's message and their actions
- Terrible employee morale
- Restrictions on employees to find common-sense solutions to customer issues (fear of audit)
- An outright lack of communication to customers, especially Premier members (lack of responsiveness)
- The general sense that loyalty no longer matters
- Austerity, leading to a very cheap-feeling product

I have no doubt that the company can overcome these obstacles, but I get the feeling that so many are self-inflicted and the problems only grow deeper as time goes on. I just don't see the airline moving in the right direction yet.

[Edited 2012-06-18 17:18:37]

User currently offlinelaca773 From United States of America, joined Nov 2004, 4002 posts, RR: 2
Reply 20, posted (2 years 1 month 2 weeks ago) and read 17127 times:
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I always felt CO had the upper hand when it came to being a much more customer focused airline in regards to service and always saw ground and flight crews going the extra mile.

It seems with everything being said now, the pre and post-merger management teams didn't consider how merging the two different airlines and the cultures that come with that would connect and function. Sadly, they neglected the most important part, those who are paying their wages, the customer.
They need to hire someone to intervene and bring these groups together so they can communicate and work affectively, responsibly. professionally, and remember whey they are there, the customer~passenger in this case.


User currently offlinemaxamuus From United States of America, joined Feb 2011, 90 posts, RR: 0
Reply 21, posted (2 years 1 month 2 weeks ago) and read 17052 times:

Quoting CODC10 (Reply 4):
Across the board, I don't think any workgroup is very happy right now. Management is about as cold as ice and Jeff has all the charm and warmth of a used car salesman. Morale is as low as I've ever seen and distrust of management is at an all-time high.
Quoting CODC10 (Reply 19):
Bottom line, the people of this company and its customers deserve better.

If you don't work for UA, you sure have a lot of insight into the "inner workings" of the company.


User currently offlineCODC10 From United States of America, joined Jul 2000, 2396 posts, RR: 6
Reply 22, posted (2 years 1 month 1 week 6 days 23 hours ago) and read 16989 times:

Quoting maxamuus (Reply 21):
If you don't work for UA, you sure have a lot of insight into the "inner workings" of the company.

Well, I can conclusively say that I am not employed by United Airlines, but that's about it.  

[Edited 2012-06-18 18:00:51]

User currently offlineSTT757 From United States of America, joined Mar 2000, 16829 posts, RR: 51
Reply 23, posted (2 years 1 month 1 week 6 days 23 hours ago) and read 16871 times:

One cannot travel one segment and then have the credibility to condem thousands of people working thousands of daily flights. It's one thing if your a million mile frequent travel on UA and CO, it's another to travel one segment and to feel emboldened to condem a workforce of thousands.


Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlinekpitrrat From United States of America, joined Oct 2011, 186 posts, RR: 0
Reply 24, posted (2 years 1 month 1 week 6 days 23 hours ago) and read 16845 times:

Quoting LOWS (Reply 5):
Absolutely subjective.

And this is the 12993939485th time this topic has come up this year...

Do we really need to talk about it again?

  

Forgive me but I think the OP is simply trying to   

I see a little lock next to this thread in the near future. That being said... Subjective opinion.


25 aviasian : Just for the record, my impressions (in Reply 11) were based on more than 30 sectors on each of the two carriers. In all of these CO was without excep
26 COflyerBOS : In fairness, pmCO was heading the wrong way by the time the merger happened. I blame that mostly on the fact that Smisek was never very popular with t
27 CZ346 : I know this thread is going to be locked in 15 minutes, but here goes... Based out of NY, I fly about 200k with pmCO any given year. Like it had alre
28 blueflyer : The one international flight I use more than any other was one of the first to switch from pmCO to pmUA crew. It was a massive let-down in terms of bo
29 traindoc : My 2 cents. Flew UA (ex CO) from EDI-EWR-IAH-SAT today. First off, my wife and I were using system wide upgrades. Our original flight to EWR was way l
30 UALWN : I've been a loyal UA customer for 20 years. When CO joined *A, I tried them a few times. I was not overly impressed. Particularly, I missed E+ (and ch
31 CZ346 : I got this crap on one of my leg this year. And I was sick doing a 3 days turn around HKG-EWR-HKG... I remember the days when system-wides didnt even
32 FlyingFan18 : I can't believe the USA would actually allow three big airlines to rule the market. It is almost like a monopoly and prices will be higher along with
33 tommy767 : It's nice to have a good balance of replies here intead of the usual round of CO cheerleaders who think that Kellner, TATL 757, 739, and DTV are the g
34 EaglePower83 : I'll offer up one more data-point. BDL -ORD - LAX PMUA crews. Pretty normal service; friendly, efficient. Traffic at BDL is low so the Shares BS doesn
35 RDH3E : I'll give you my personal view of all these things: -Morale at Headquarters is fine, and there is a lot of posturing elsewhere because people are "up
36 CZ346 : Again, I'm a CO cheerleader, but even UA was better pre-merger. I flew on them a number of times and was happy with them. I know both sides are reall
37 panamair : There is always the misconception that NYC crews (at all airlines) have a "NY" attitude because they are from the area...at most if not all airlines
38 seabosdca : Nevertheless in my travels it's absolutely true. The ground crews all live there. Enough of the flight crews also live there to give the NY travel ex
39 RDH3E : I was sitting at my gate from LGA this weekend and heard the gate agent say to the other after taking a call from the lobby: "B!%$h please, we don't
40 rscaife1682 : I am GS on united and have been for 3 years. Since the merger I have noticed issues like the one above on a daily basis. I have joined the mass exodu
41 CODC10 : Fee waivers, comping BOB items onboard (especially for FC customers), proactive re-accommodation outside established guidelines (where it makes sense
42 N505FX : "Don't even get me started on CO vs. UA 1k hotline. I can INSTANTLY tell if they're UA or CO and I'll hang up and call until I get a CO. UA reps have
43 DerwentWater747 : As a 1K mileage run whore, I can say, from my own experience, CAL crews are far better. I try to pick my metal and hubs ie 737's and IAH, EWR over the
44 tockeyhockey : just my two cents, but i always found UA crew to be extremely helpful and a bit less jaded. CO always seemed cold and "new york" to me.
45 Post contains images bmacleod : Many airline mergers seem to end up making one party or group unhappy. Not sure about ex NW staff coping with new DL but I heard it was much smoother.
46 Hmelawyer : I have been a long time pmCO supporter and was platinum elite for a number of years. While historically the CO crews were always pleasant, ready to go
47 RDH3E : I get at least 10-12 emails a week from UA because of Mileage Plus, MP Shopping, MP Dining etc etc.. That IS communication, just not the kind that is
48 tommy767 : Both UA and CO hired F/A's back in 2006-2007. I've heard stories where if a 1K had an issue pre-merger they would call the desk and get a reply in 1-
49 CODC10 : Got it. I'm a loyal UA flyer and have many close friends in the company on both sides of the house. I just call it like I see it, and I see a major l
50 135mech : It's sad when this happens, I experienced similar moods/attitudes from DL and NW when DL took them over. Flying out of GFK after the takeover was alw
51 tommy767 : Likely because GFK was strictly a PMNW station? I feel like if there were ever any grievance issues towards DL, it was in the beginning and short liv
52 Post contains images readytotaxi : An obervation from this side of the pond. When flying to Florida from the UK I would pick the old CO over BA because the service onboard was better in
53 AUSisAwesome : Recently, I traveled AUS-SJC on both PMUA and PMCO. Honest to say, all flights were equally the same with both flights the crews were cheery and eager
54 CHRISBA777ER : CO never less than absolutely fantastic in my experience - crews, especially the ex-EWR ones brilliant. The best service ive ever had was on three sep
55 flylku : Keep in mind this was only a tiny sample size. In organizations this size you are bound to run into outliers occasionally: really great and really bad
56 kgaiflyer : I've had similar observations on domestic -- UA is getting more confident, and CO is getting frazzled. As far as domestic is concerned, it depends on
57 laca773 : The PS JFK-LAX/SFO flights are going to be JY+Y in the near future. No more PS in that market. This is too bad. CO had a sense of pride in the servic
58 chopchop767 : I would tend to agree with you on that one. When I was still in Japan, I was fortunate enough to try out AA, DL, JL, NW, All Nippon and generally use
59 MaverickM11 : I'm confused...UA had none, or very little of any of this:
60 thomasphoto60 : You'd probably be surprised how many airline "Big Wigs" or their lap dog underlings actually do read this and other forums, not that will effect any
61 tommy767 : I used to think that way back from the old CO days but when I've been to Terminal C over the last two visits the experience was been MUCH better at l
62 Stratacruiser : I'm a UA 1K - from pmUA - and have to say in my experience there is no hard-and-fast rule. I've been on a number of long-hauls with both pmUA and pmCO
63 IAHworldflyer : Agreed! That's where I believe the employee morale problems amongst the pmCO crews originated. And the morale problems of the pmUA crews have a lot t
64 N505FX : His email address isn't a hard one to figure out - he has a first (full, not nickname).last name and he works at United
65 mfricke : I am in Barcelona right now, and flew here SFO-EWR-LIS-BCN, with the SFO-EWR flight on pre-merger UA and the EWR-LIS flight on pre-merger CO. The SFO
66 Post contains links RDH3E : False, it's not Jeffrey in his email. Also, a 2 second google search yields this flyertalk thread with his email address it's not a secret: http://ww
67 CZ346 : I've noticed this too. This is my first year as GS. I did 240k last year and had about $75k in full-fare J. My total reward milage was over 400,000 m
68 LHCVG : Have I been under a rock the last few months? Unless I missed something, PS is staying, just with sCO BF J seats up front, no F, and some Y in lieu o
69 tommy767 : And RIP the former Los Angeles based Continental.... You are correct that there are some reminants of Lorenzo era Continental at the New United -- on
70 chopchop767 : I still remember when UA had the 1K lounges. I have to say, living in Europe, one of the perks of being a lowly UA Platinum, it's nice to be able to
71 FURUREFA : Everyone is wearing their own sUA or sCO uniforms until the new uniform re-design, which is slated to come out at the end of this year. At the end of
72 N505FX : Both get through
73 N505FX : BINGO!!!
74 Post contains links United787 : Disclaimer, I don't work for United and I don't work in the airline industry. IMHO, it seems to me that the overall problem with this merger goes righ
75 Post contains images LHCVG : Devil's advocate here....could this be a conscious move to position him as the head of the company? IOW, might this be intended to show "hey, I'm Jef
76 n92r03 : Since we are sharing stories... I've done 5 flights between TPA and HKG in the last year most in Y. Some through ORD on UA and others through EWR on C
77 LHCVG : Oh there's a whole thread on pilot's using that language, and the ensuing debate over whether it's appropriate (or not). Worth a read to skim through
78 BCEaglesCO757 : Let me prface my comment,by saying I 100% love my job and what I do. That said...I can't speak for the othe work groups,but mine is as short-handed as
79 Post contains images rwy04lga : Oh yes, the darlings of the industry. Not young or pretty enough for the 'tight' standards of a chauvinist market? FIRED. Let's see those 'top' airli
80 N505FX : Hopefully this thread will remain open so I can report back - Thursday I fly LAX-HNL, a trip I have done over 50 times with pmUA, now it is on pmCO 75
81 Cush : I have had good service on United, but nothing and I repeat, NOTHING can compare to the old Continental service. I was an employee for a few months an
82 N505FX : It's the U.S. Carriers, its the U.S. - try getting away with "hey grumpy/fatty, come over here and fit in to the uniform you wore 20 years ago" and s
83 nycdave : As most have noted, this is all going to be a lot of apocryphal anecdotes, personal experiences, and speculation. If you want something close to a "sc
84 aviasian : Ironically, some of the best inflight service I have experienced on Continental came from middle-aged ladies who knew their work, loved their job, wer
85 BCEaglesCO757 : Again. What do you ddo at UA ? You always have the right ansswers and the inside info. Are you aware of the staffing levels currently ? Again TOMMY76
86 laca773 : What in the world were they thinking and doing during the process of merging ? They can't even come up with a short term solution for uniforms until
87 tommy767 : I don't work for United or in the industry for that matter. But how is that different than anybody else who worked for a major airline around that ti
88 FURUREFA : Cynthia Rowley.
89 kgaiflyer : Meaning no disrespect to anyone (I like Cynthia Rowley) I would love to see a Betsy Johnson uniform design.
90 Post contains images RDH3E : I will just say if you think you have bare bones staffing now... Be thankful that we moved to a hybrid of UA/CO staffing standards because PM-UA was
91 Post contains images LOWS : No doubt it would be very unique amongst airlines...
92 tommy767 : I just did a google search and I can't find any images of the proposed uniforms. Does anybody have a link? I remember last year there were some charac
93 klwright69 : My goodness... I really respect your depth of knowledge... I have spoken to my father about the olden days at the old Texas International and the lab
94 BCEaglesCO757 : What exactly were you all doing at ORD ? The impression here was that you all had at least 4 people on a plane. Right now more and more flights at IA
95 BCEaglesCO757 : The point behind my comment, without trying to attack you, is that for someone who doesn't work here, has gone through any of those things with us. Y
96 CODC10 : It's patently ridiculous to 1) impute a character flaw (excessive pride) to an entire workforce, and 2) attribute the shortcomings and difficulties of
97 HNL-Jack : I've had the opportunity to fly UA's non-stop between DEN-HNL a couple of times in the last month and will fly it again next week. The aircraft is a f
98 RDH3E : Once everyone is forced to work side-by-side I think this will cease to exist.
99 BC77008 : A lot of people think that by writing to jeff.smisek@united.com that it is read by Jeff Smisek himself. No, no, no, that email box is answered by sta
100 tommy767 : From what I've read on flyertalk, there is persistant in your face propaganda about how sCO cockpit announcements are calling flights as "continental
101 laca773 : Thanks for the correction, FURUREFA. I appreciate it. I remember reading something about UA execs wanting her to change textiles because of the cost.
102 Sulley : There's your problem right there... Ironically, Cynthia Rowley is one of Cintas' in-house designers...
103 BC77008 : That has been largely my experience when I fly sCO. They welcome you aboard United, thank you for flying United, but somewhere in there they sneak in
104 strfyr51 : I think the Unhappiness is because of CHANGE itself. The S-CO flight attendants had to move to the S-UA flight attendant's Union the bidding is probab
105 tommy767 : I dabble. What's wrong with flyertalk? It's the opposite of this forum -- It's got a sUA slant whereas on this forum it has always been slanted towar
106 RDH3E : They don't have a CBA that covers both sides yet, so they haven't negotiated seniority and people are certainly not mixing with UA crews or getting d
107 blueflyer : And pretty much the same for two other well-read industry surveys, JD Power and Wichita State, except for the last AQR before the merger. UA was 12 o
108 kordcj : Having been an avid flyer of both UA and CO for years, I think the fundamental difference between them was that United always made me at home when boa
109 T5towbar : LOL! We've always had cheap blankets. The only thing they were good for was to cover a wet seat on a tug or beltloader . That in a sense is unfortuna
110 N505FX : Here's my observation, just having completed the two follow trips: LAX-OGG - pmUA 767-300, LAX based crew (referred to below as OGG) LAX-HNL - pmCO 75
111 rwy04lga : Please define sUA and sCO? Why the s?
112 blueflyer : Before UA and CO were merged into a single certificate, the parent company (United Continental Holdings Inc) had two subsidiaries, United Airlines Inc
113 nws2002 : I don't know about sUA but at sCO we all attend the same training. There are separate bases for domestic and international, and ISM do receive minima
114 termbewr : I haven't real all the posts on this topic, however I have a few observations for comment. As a New Yorker, EWR/LGA based flight attendants are not th
115 tommy767 : Well the COdbaUA won't be winning too many awards this year I can tell you that. Regardless how many awards were won, it was a tacky PR tactic to con
116 Sulley : Do you know how many companies use awards in their advertising? I'm not a fan of CO's old advertising (it was tired) but I'm just sayin'... They're w
117 IAHFLYR : I don't believe there are too many of the CO folks who actually liked that CEO from day one nor were glad to support the office, they simply dealt wi
118 tommy767 : Gut feeling that some crews even after they combine contracts will still refer to their "continental crew" alias over the PA.
119 T5towbar : True. But it's not that easy when you are not working in unison. Some one on the board said to suck it up. Well you're looking at this situation from
120 onebadlt123 : As a current "New United" employee, and a former sCO Houston HQ based employee (I now am Chicago HQ based), I can give a little perspective from a uni
121 termbewr : I completely appreciate what you are dealing with but what is the alternative? I have been through multiple management changes in the past 10 years a
122 olddominion727 : I have found the UA (CO) crew through DEN & IAH are great. EWR SUCKS a BIG ONE!! Not sure why other than the typical (New York stigma). They need
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