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SQ Not Fully Honoring Star Alliance Gold  
User currently offlineCoal From United States of America, joined Aug 2006, 2051 posts, RR: 9
Posted (2 years 3 months 4 days 7 hours ago) and read 17969 times:

In the last few months, I have had to travel back and forth between SIN and HKG every two weeks for personal reasons. Most of these times, I've been flying SQ. While boarding at SIN, I noticed that the sign on the premium boarding lane at the gate read:

First
Business
PPS Club

I believe it used to read Star Gold (can't remember if it also used to read Elite Gold). PPS Club is equivalent to Star Gold, as is SQ's Elite Gold, the only difference being that PPS Club is a higher tier than Elite Gold.

Then I noticed that the sign in the Y boarding lane read:

Economy
Elite Gold
Star Gold

I found this quite bizarre, though on each occasion I was allowed to board at the same time as J class (after F) through the premium lane. At that time the Y lane had not opened.

Today, on a couple of the "other" websites, I found two threads referring to this. Apparently SQ is currently testing out this new boarding process at SIN (not sure about other bases) to basically have Elite Gold and Star Gold pax board through the Y lane.

Is this in line with Star Alliance rules? I thought Star Gold could use premium lanes? Also, if you get to the gate once boarding has started and are Star Gold flying in Y, the only way to skip the line would be to, well, skip the line!

I hope these changes are not permanent. In the past, Star Gold / Elite Gold flying in Y could board at the same time as F and J using the premium lanes.

Cheers
Coal


Nxt Flts: VA SYD-CBR-SYD | QF SYD-DFW | AA DFW-TLH-MIA-DFW | QF DFW-SYD
35 replies: All unread, showing first 25:
 
User currently offlineOA260 From Ireland, joined Nov 2006, 27007 posts, RR: 57
Reply 1, posted (2 years 3 months 4 days 7 hours ago) and read 17927 times:

If true its certainly not in line with the Star Gold perks advertised. Maybe you should email them and ask them why they are doing this . I can certainly understand why people would be upset when SQ Golds have those perks on other Star carriers. These were agreed perks by all members (where available) and they should be honoured or a press release should be put up on the Star website to inform members of this major change.

I wonder if in future you are at the gate and approach a gate agent and point out its a Star benefit would they argue or let you board .


User currently offlinetrent1000 From Japan, joined Jan 2007, 567 posts, RR: 2
Reply 2, posted (2 years 3 months 4 days 6 hours ago) and read 17834 times:

It's not only boarding but the SQ lounge access. Star Gold members cannot access the Silver Kris lounge in SIN unless travelling in business class.
Y Star Gold members are "permitted" [ = required/forced] to use the adjacent lounge with no toilets, showers and only local electrical outlets, and some other things that are much below the Silver Kris lounge.
I think that if SIN is a major hub with a large proportion of connecting passengers, Star Gold members should at least have easy access to a shower between flights and be able to use electrical devices easily etc. Even passengers that commence flights in SIN should have easy shower access because Singapore is a tropical country. Sounds reasonable for a Gold member who has earned their status...


User currently offlineAngMoh From Singapore, joined Nov 2011, 488 posts, RR: 0
Reply 3, posted (2 years 3 months 4 days 6 hours ago) and read 17827 times:

Quoting Coal (Thread starter):
Today, on a couple of the "other" websites, I found two threads referring to this. Apparently SQ is currently testing out this new boarding process at SIN (not sure about other bases) to basically have Elite Gold and Star Gold pax board through the Y lane.

I am SQ Elite Gold and always get to board after J and before Y. I pick either of the 2 lanes, whichever has the least people. The sign is with Y, but you can just ignore it.

Quoting Coal (Thread starter):
Is this in line with Star Alliance rules? I thought Star Gold could use premium lanes? Also, if you get to the gate once boarding has started and are Star Gold flying in Y, the only way to skip the line would be to, well, skip the line!

I find the application of the rules for Star Gold very inconsistent. On UA I had the impression that I got no special treatment at all as I can not select rows with additional leg space and boarding privileges were also not clear, while in LH you seem to get better than J treatment in many areas.


User currently onlinelegacyins From United States of America, joined Aug 2003, 2078 posts, RR: 0
Reply 4, posted (2 years 3 months 4 days 6 hours ago) and read 17685 times:

I am *G with CA and actually find them pretty good on domestic flights within China. Lounge access is never questioned even traveling in Y. I get an upgrade on the busy SHA-PEK route at least 30% of the time, especially Fridays. The crew makes a special round to all the *G/P members and welcomes them on board with a newspaper. Last Friday, I flew this route and it was announced that there were 191 *G on the flight. Needless to say, no personal hello on that flight.

I recently flew NRT-PEK on CA and used the NH lounge at NRT with no problems.

I rarely fly SQ but I get the impression that they take care of their frequent flyers first before other alliance members. I have no problem with this and encourages people to fly for their service and benefits.



John@SFO
User currently offlineandrefranca From Brazil, joined May 2011, 614 posts, RR: 0
Reply 5, posted (2 years 3 months 4 days 6 hours ago) and read 17608 times:

Quoting legacyins (Reply 4):
I rarely fly SQ but I get the impression that they take care of their frequent flyers first before other alliance members. I have no problem with this and encourages people to fly for their service and benefits.

You just said it all, most of *A are going to give the best bennefits to their costumers, on CM we board first our bizz class and mileage plus costumers after that the star gold and that's it.

-No "upgrade on the spot"
-No VIP lounge, only if you're on C

I believe on certain airlines it's very easy to become gold, my grandma after 4 returns to the USA from MAO received gold status on JJ .... you gotta control it lol.


User currently offlineBE77 From Canada, joined Nov 2007, 455 posts, RR: 0
Reply 6, posted (2 years 3 months 4 days 6 hours ago) and read 17578 times:

Quoting AngMoh (Reply 3):
On UA I had the impression that I got no special treatment at all as I can not select rows with additional leg space and boarding privileges were also not clear

Maybe the boarding priviledges is station related or something - whenever I am flying UA, the boarding is well indicated by signs and announcements that *Gold boards with J (DEN, IAH, POS, YYC are the UA stations I use most). Also, I have been upgraded at the gate at least twice in the last year based soley on my *Gold status as an AC Elite which is not that high a status, so I know I have been lucky to be on some flights with sufficient available biz seats. One of the flights included a gate upgrade my gf as well who is only *Silver but we were on the same itinerary - which I am pretty sure is not enough to qualify (but it certainly does justify my being super polite and nice to gate agents all the time, no matter what the cirsumstance!).

For the seats, I don't know actually if the Y+ on UA is actually a priviledge for UA *Gold members either? On AC, the preffered seats I can choose are the front of the cabin seats, which are the same seats and pitch as the rest, but they are preferred for ease of exit and because cabin service starts there (both of value to me at least!). So perhaps the increased pitch Y+ seats on UA are only available for the premium fare they ask?



Tower, Affirmitive, gear is down and welded
User currently offlineAngMoh From Singapore, joined Nov 2011, 488 posts, RR: 0
Reply 7, posted (2 years 3 months 4 days 5 hours ago) and read 17332 times:

Quoting BE77 (Reply 6):
For the seats, I don't know actually if the Y+ on UA is actually a priviledge for UA *Gold members either? On AC, the preffered seats I can choose are the front of the cabin seats, which are the same seats and pitch as the rest, but they are preferred for ease of exit and because cabin service starts there (both of value to me at least!). So perhaps the increased pitch Y+ seats on UA are only available for the premium fare they ask?

The UA Y+ are a free upgrade for UA only premium FFs, but for *Gold they are a paid upgrade which might or might not be available. I believe *Gold had the availability in the past, but it was removed. However, not sure about that.


User currently offlineOA260 From Ireland, joined Nov 2006, 27007 posts, RR: 57
Reply 8, posted (2 years 3 months 4 days 5 hours ago) and read 17325 times:

Quoting AngMoh (Reply 7):

Yes it used to be a perk a few years back with UA .


User currently offlineNimish From India, joined Feb 2005, 3235 posts, RR: 9
Reply 9, posted (2 years 3 months 4 days 5 hours ago) and read 17327 times:

I've been a *G for many years now, and have flown a number of *A carriers including SQ. I find nothing wrong with SQ's policies - they just make it explicit that they prefer their premium/ FF pax, unlike say LH or UA, where it's the same policy, but not explicit. For instance on LH, a LH FTL (*S) will get an upgrade before a *G (other airline). On UA, their FFPs are eligible for upgrades, but *A S/ G are not. I actually quite like the SQ *G lounges in SIN - much better than the miserable UA or LH lounges across the world, the food is better, the massage chairs are awesome, and the booze is better too. Sure the SilverKris lounge might be better still, but the SQ *G lounge is better that the LH *G or the UA *G lounges from my perspective. And I have been allowed to board via the J line on SQ numerous times in the past - though not flown them for about 1.5 years now.


Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineBE77 From Canada, joined Nov 2007, 455 posts, RR: 0
Reply 10, posted (2 years 3 months 4 days 5 hours ago) and read 17235 times:

Quoting Nimish (Reply 9):
On UA, their FFPs are eligible for upgrades, but *A S/ G are not

Interesting note - I wonder then if AC *G have a little more priveledges on UA than other *G due to the very large number of code shares they have on shared routes in North America. I have gotten upgrades at least twice in the last 6 months, and have been waitlisted without asking for every UA flight I have been on, even if the Gate Agent and I both knew there was no chance!



Tower, Affirmitive, gear is down and welded
User currently offlineGCT64 From United Kingdom, joined Nov 2007, 1398 posts, RR: 1
Reply 11, posted (2 years 3 months 4 days 5 hours ago) and read 17160 times:

Quoting BE77 (Reply 10):
I wonder then if AC *G have a little more priveledges on UA than other *G due to the very large number of code shares they have on shared routes in North America.

That might well be the case, I found the treatment for *G is very variable. I was a BD *G until recently (obviously this status is now, sadly, an historical artefact), but UA denied me any upgrades / wait-listing for First etc., the only perks I got were lounge access (on an international itinerary) and pre-boarding. Conversely AC looked after me VERY well, blocking out the seat next to me in Y (where possible), upgrading to F (I was first on the list when Y was full) and, most importantly they went well out of their way to help me in a timely manner when there were issues on connections.



Flown in: A30B,A306,A310,A319,A320,A321,A332,A333,A343,A346,A388,BA11,BU31,B190, B461,B462,(..51 types..),VC10,WESX
User currently offlineOA260 From Ireland, joined Nov 2006, 27007 posts, RR: 57
Reply 12, posted (2 years 3 months 4 days 5 hours ago) and read 17082 times:

Quoting GCT64 (Reply 11):
That might well be the case, I found the treatment for *G is very variable. I was a BD *G until recently (obviously this status is now, sadly, an historical artefact), but UA denied me any upgrades / wait-listing for First etc.

I have to say for the 10 years I was BMI *G I was well looked after by most airlines . Had a good few upgrades on UA and couldnt really complain about anything. It can also depend who you get on the day too . I once was flying LHR-IAD in Y class cheapo Q class IIRC and they needed people to take the later flight due to overbooking down the back . I went to the desk and offered and would get a future travel cert but then the agent said I might want to reconsider as I had been upgraded to J . Didnt need to think about it and was promptly re issued a BP .


User currently offlineAsiaflyer From Singapore, joined May 2007, 1136 posts, RR: 0
Reply 13, posted (2 years 3 months 4 days 5 hours ago) and read 17055 times:

SQ wants to keep First/Business/PPS exclusive and therefore tries to avoid crowded premium lanes and accordingly reduces access for Stargold. Right or wrong? SQ charges a significant fare for premium classes, so they want to keep the exclusivity feel throughout the trip. I can understand them.
Same goes for Silverkris lounges, and the alternative lounge is not too bad. Why should anyone demand a free shower if they only pay for economy ticket?



SQ,MI,MH,CX,KA,CA,CZ,MU,KE,OZ,QF,NZ,FD,JQ,3K,5J,IT,AI,IC,QR,SK,LF,KL,AF,LH,LX,OS,SR,BA,SN,FR,WF,1I,5T,VZ,VX,AC,NW,UA,US,
User currently offlinetrent1000 From Japan, joined Jan 2007, 567 posts, RR: 2
Reply 14, posted (2 years 3 months 4 days 5 hours ago) and read 16957 times:

Quoting Asiaflyer (Reply 13):
Why should anyone demand a free shower if they only pay for economy ticket?

Because... Gold members have paid the fares to earn miles in the previous year and deserve to be treated with the status they have earned!


User currently offlineBill142 From Australia, joined Aug 2004, 8451 posts, RR: 8
Reply 15, posted (2 years 3 months 4 days 4 hours ago) and read 16919 times:

Quoting Asiaflyer (Reply 13):
SQ wants to keep First/Business/PPS exclusive and therefore tries to avoid crowded premium lanes and accordingly reduces access for Stargold. Right or wrong? SQ charges a significant fare for premium classes, so they want to keep the exclusivity feel throughout the trip. I can understand them.
Same goes for Silverkris lounges, and the alternative lounge is not too bad. Why should anyone demand a free shower if they only pay for economy ticket?

Then they might as well leave the alliance then. CX also make very little mention of OneWorld benefits on sinage.


User currently offlineSQ452 From United States of America, joined Apr 2004, 1114 posts, RR: 0
Reply 16, posted (2 years 3 months 4 days 4 hours ago) and read 16884 times:

Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

I vaguely remember (someone correct me if I am wrong) that being *G allowed you access to any member lounge regardless of airline flying. So if you were flying NH you could go over and use the UA lounge in Narita for instance. Something like that. That still possible?



SIN > CVG > BOS
User currently offlineCXfirst From Norway, joined Jan 2007, 3069 posts, RR: 1
Reply 17, posted (2 years 3 months 4 days 4 hours ago) and read 16675 times:

Star does give priority boarding as a clear benefit. So, don't know how SQ get around this. Although, many airlines don't do priority boarding at all. But that is different, as SQ are clearly doing priority boarding, but not allowing *G. I'll be traveling with SQ in Y but with TK*G on Saturday, I'll see what happens.

Quoting trent1000 (Reply 2):
It's not only boarding but the SQ lounge access. Star Gold members cannot access the Silver Kris lounge in SIN unless travelling in business class.

Well, this is allowed. In BKK, *G passengers are not allowed into the lounge on the D concourse, which is exclusivly for TG*G, J and F class (with F being allowed into F section). However, they have other lounges available, which is what SQ does.

Quoting SQ452 (Reply 16):
Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

No problem, and according to Star Rules, it shouldn't be. In BKK, I was travelling with TG, with TK*G card, and entered the SQ lounge.

I had a lot of time in BKK, so wanted to try the different ones.

-CXfirst



From Norway, live in Australia
User currently offlineOA260 From Ireland, joined Nov 2006, 27007 posts, RR: 57
Reply 18, posted (2 years 3 months 4 days 3 hours ago) and read 16484 times:

Quoting SQ452 (Reply 16):
Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

Yes all the time . You get fed up with the same lounges so nice to try different ones each time or rotate your use of them . Also some lounges have better offerings than others.


User currently offlineaaexecplat From United States of America, joined Sep 2009, 635 posts, RR: 4
Reply 19, posted (2 years 3 months 4 days 1 hour ago) and read 15752 times:

I just flew through SIN in December and January, and I have first hand experienced the lounge access issue. I confidently strode to the SilverKris lounge only to be told to use the other one. That was mildly embarrassing. The other lounge is actually perfectly fine, has decent food and drinks and is nice and comfortable. The big issue is that the restrooms are outside and that there are no showers.

The redeeming news is that Y on SQ is so good that I didn't mind the lounge access issue much. But I much prefer traveling on OneWorld where I have F lounge access on my intl itineraries. The BA F lounges in LHR and C F lounges in HKG are fantastic, all have great shower and restroom facilities, not to speak of excellent food options.


User currently offlineplanesjoey From Singapore, joined Jul 2009, 32 posts, RR: 0
Reply 20, posted (2 years 3 months 4 days 1 hour ago) and read 15178 times:

Yes I have noticed recently that the Boarding Lane for Economy has "Elite Gold" and "Star Gold" on it. But this is nothing new. SQ has been treating its *G passengers rather poorly recently. Roughly 10 years ago you could bring in 2 other people into the SKL Lounge even if you were traveling on Economy. The cabin crew even used to come around and say hello. I even had the chance of visiting the cockpit once or twice (pre 9/11 of course).

But this has all been in line with the gradual "decline" of Singapore Airlines recently. Some of the changes that have been made include their STANDARD awards on their new business class, which require twice the number of mileage points and other benefits that have been slashed for their frequent fliers. Redemption bookings are incredible hard to make, not to mention their half-past-six "revamped website". Many frequent fliers are getting frustrated, but quite frankly, there is no alternative. Emirates and CX come to mind but they lack the regional routes and connections from Changi. Qantas/Jetstar probably come in second, but they've got to get their act together too.

If you ask me, Singapore Airlines is resting on their laurel's and their brand reputation. They are cutting their customer base, which is extremely poor decision making on the part of the management. This, coupled with slow growth, decline in service standards, ageing aircraft and competition from LCCs are all factors which will see the decline of such "premium" and legacy carriers in Singapore. There have been many complaints in the local paper (ST) of SQ's lack of meal service on European night flights (a trial according to the SIA spokesperson) and of course, now, this latest boarding saga (once again, a "trial").

Don't even get me started on Scoot...

With regards to its position in Star Alliance as a whole, SIA has always been the "darling" of Star. They've always had certain exclusions, such as not having to paint their aircraft in full Star livery (SQ, until 2011, kept their bird on the tails of all special livery aircraft), having mileage "exclusions" (*A RTW fares are not applicable on J/F with Suites/the New Business Class) and of course their pathetic excuse for a "KrisFlyer Gold Lounge".

Sorry for the long rant, but its a frustration I share with many other Singaporeans, who are tired to death with SIA. Gone are the glory days of SIA, but we all still share in that small glimmer of hope. The ball's in their court now. Let's see how they respond.

-Planesjoey



Aircraft flown: 313,319,320,321,332,333,343,345,380,717,732,733,734,737,73H,743,744,762,763,772,773,77W,AB4,
User currently offlinemacsog6 From Singapore, joined Jan 2010, 534 posts, RR: 0
Reply 21, posted (2 years 3 months 4 days ago) and read 14502 times:
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Quoting Bill142 (Reply 15):
Then they might as well leave the alliance then. CX also make very little mention of OneWorld benefits on sinage.




I am a *G (via LH) and OW Emerald (via AA) (Plus A-List on WN) and have found that OW seems to treat elite members more consistently than *A does. That being said, CX has never upgraded me although they do allow early boarding. QF, on the other hand, acts if they have never heard of a OW Emerald and that providing an upgrade would shut them down. Heaven forbid you should try and claim a FF seat on QF using AA miles!

When flying SQ, I am usually in C and the only benefits I get are those that C provides, *G just does not seem to matter to them in any respect.

LH treats me well, but I have seen them favor LH Gold over other *A Gold just as SQ favors their own.



Sixty Plus Years of Flying! "I fly because it releases my mind from the tyranny of petty things." - Saint Ex
User currently offlineblueflyer From United States of America, joined Jan 2006, 4006 posts, RR: 2
Reply 22, posted (2 years 3 months 4 days ago) and read 14032 times:
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Quoting trent1000 (Reply 2):
the adjacent lounge with no toilets, showers and only local electrical outlets, and some other things that are much below the Silver Kris lounge.

I do understand where you're coming from (seriously) but for many of us, you also just described the average Star Gold lounge, especially if the lounge is not at the carrier's hub.

Quoting SQ452 (Reply 16):
That still possible?

Any Star Gold lounge as long as you have a ticket on a Star carrier.

Quoting CXfirst (Reply 17):
So, don't know how SQ get around this.

They have not eliminated priority boarding for Star Gold, they have moved it from the premium line to the not-premium line, but Star Gold still gets in ahead of Economy passengers.

The only issue, as already outlined above, is what to do when a Star Gold passenger shows up while general boarding has begun.

Quoting BE77 (Reply 10):
I have gotten upgrades at least twice in the last 6 months, and have been waitlisted without asking for every UA flight I have been on

Don't proclaim it too often, you might attract the ire of some UA fliers who claim they can never get upgraded anymore.

Quoting BE77 (Reply 6):
One of the flights included a gate upgrade my gf as well who is only *Silver but we were on the same itinerary

I've noticed in the past many carriers will upgrade Star Gold/Silver after their own elites when necessary (eg the back is overbooked). My sister's lowly Silver status through LH has gotten her upgraded on SN, UA and AC over the past few years.



I've got $h*t to do
User currently offlineloalq From Switzerland, joined Jan 2007, 224 posts, RR: 3
Reply 23, posted (2 years 3 months 3 days 23 hours ago) and read 13461 times:

As mentioned before, the true value of SQ rests on its Y product nowadays. It truly way better than the competition. Their J/F offering has seen better days.

Their KrisFlyer program is a shame. I still hold on to my Miles and More membership because I find KF of no use, even considering I am currently living in Singapore. They have to get their priorities straight, or they will continue to lose their premium clients. Oh, and they usually have the most expensive fares for premium seats...



"...this is your captain speaking. We have a small problem. All four engines have stopped."
User currently offlineSASDC8 From Norway, joined Mar 2006, 758 posts, RR: 1
Reply 24, posted (2 years 3 months 3 days 23 hours ago) and read 13249 times:
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I really don't see the problem with this. As long as you as a Star Gold gets to board the aircraft before economy, you do get priority boarding.

SQ own top tier should get better treatment than a mere Star Gold, as LH Hon gets better service and lounge access than LH Sen and Star Gold. UA, TG and SK also treat their own top tiers better than their own Gold and other Star Gold.

SK always upgrade their own Pandion and Gold (operartional reasons only) members before the upgrade other Star Gold members.



2-3-2 is NOT a premium configuration
25 CXfirst : Ok, good. I thought they had eliminated priority boarding completely. This system is fine by me. -CXfirst
26 jrosa : I did it. I'm a Mileage Plus Premier Platinum and an (in)Fidelidade White (the lowest level possible in JJ - and I'm really considering the possibili
27 tcm : I think you have a point there. Certain *A member airlines make a mockery of *G with their qualification levels and status matches.
28 trent1000 : OK, to put it simply: in SIN, the SQ Silver Kris lounge has a sign that says "Star Gold", but not all Star Gold members are allowed in. This creates
29 planenutz : My favorite lounge hopping experience as a *G member of US Dividend Miles was at HKG. I was on a UA economy ticket. First I went to the SQ SIlverKris
30 Post contains images col : Star Alliance Gold still get to board early, they make the announcement very clear. They then normally board Y by seat row number. The set up in SIN i
31 zkeoj : yup! Just did MUC-NRT on LH, had 8 hours in NRT, and then NRT-AKL on NZ. In the 8 hours I used both the NH and the UA lounges. UA's lounge was pretty
32 Post contains links deconz : That's actually incorrect. Only the Kris Flyer lounge next door carries the Star Gold label. The Silver Kris lounge is not a Star Gold lounge ... see
33 9VSIO : At that point, use the premium line. It'll be next to empty at that stage. Don't be sad, even SQ Gold aren't allowed in unless you are flying in F/J.
34 jetlag73 : Since *G lounge lost the showers, I prefer to go thru BKK and TG even though I'm *G with SQ. Most TG lounges can used by *G, and have great showers. I
35 YokoTsuno : There is a general perception of absolute and relative decline here in Singapore, especially relative to the Middle-Eastern carriers Emirates, Qatar,
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