flyjoe From United States of America, joined Nov 2005, 276 posts, RR: 0 Posted (1 year 9 months 3 weeks 2 days 15 hours ago) and read 16270 times:
Wow! I know it's a LGA flight and delays can cause tempers to run high, but this is a little over the top. I love how he acts all dumb when the gate agents come onboard. He has this look of, "Who me? Don't believe them.". I'm guessing this was was AA4607 to RDU
VXCabinCrew From United States of America, joined Mar 2012, 46 posts, RR: 0
Reply 3, posted (1 year 9 months 3 weeks 2 days 12 hours ago) and read 15484 times:
It's sad that people in the airline industry behave like this, making the rest of us look bad. I would never talk to a guest like that, regardless of the situation. When things get too heated with a guest, I politely tell them I am stepping away from the situation. Yes, passengers act like animals. That doesn't entitle flight attendants to respond in the same manner. This Jose guy is an embarrassment to me and my coworkers in the industry. Wow! Just wow!
Mats From United States of America, joined Jul 2003, 610 posts, RR: 1
Reply 5, posted (1 year 9 months 3 weeks 2 days 10 hours ago) and read 15024 times:
You clearly have enough self-awareness to manage stressful situations. I'm always surprised when a flight attendant makes a fool of himself or herself on camera. Flight attendant jobs are extremely competitive, so I wonder how someone with such miserable social skills managed to pass through all of the applications, interviews, and training.
Sure, everyone has bad days, but you really have to know how to talk yourself through stress if you're working on an airplane. Above all, pretty much everyone has the ability to capture audio and video.
I'm sure it was an awful evening at LaGuardia, but this guy was a tremendous embarrassment to American Eagle. I'm sure that there are hundreds of people who want to fly, and who could handle themselves with greater maturity on a delayed ERJ.
We've all heard stories of flight attendants saying, "it's my last day." Even if it's your last day, behavior like that on YouTube could haunt you for decades.
nws2002 From United States of America, joined Feb 2008, 854 posts, RR: 0
Reply 6, posted (1 year 9 months 3 weeks 2 days 9 hours ago) and read 14948 times:
The passengers seemed fairly calm in that video until the ground staff arrived. I'm with VXCabinCrew, I'm embarrassed this guy is a fellow flight attendant. I have never raised my voice or used foul language with passengers. It won't get you anywhere but trouble and the only way to defuse the situation is to remain calm. Apologize for what happened and inform about what is going to happen, that is all anyone can do.
ghifty From United States of America, joined Jul 2010, 841 posts, RR: 0
Reply 7, posted (1 year 9 months 3 weeks 2 days 7 hours ago) and read 14688 times:
I once had a one-hour flight delay on U2, heading to ORY airport. The one-hour delay pushed arrival into ORY past the landing time restrictions.. which would have meant a diversion to CDG. In that situation, I expected the flight crew and attendants to be quite tense, but they remained professional throughout the entire flight.. keeping us updated.. heck, they were one of the *friendliest* flight crews I ever had. And, I suppose, thanks to the flight deck's proactive attempts, ORY somehow made an extension for us and we didn't divert to CDG.. just an example of what a flight crew should be..
Farzan From Sweden, joined Jul 2007, 179 posts, RR: 0
Reply 8, posted (1 year 9 months 3 weeks 2 days 5 hours ago) and read 14026 times:
This guy should be fired, period.
However, is has to be said that passengers can be real nasty, and especially when cramped into their seats for hours on the ground. Somehow, when airborne things are different, and most people accept other disruptions such as a diversion without complaints. This in spite that a diversion generally causes more severe inconvenience than a ground delay at departure.
I am flying in and out of PEK almost every week, and long ground delays are more common that not. The Chinese airlines will let passengers board on time even if they already know that there will be a long delay. (To avoid paying compensation). Last week I was on a full 738 on the ground for 4 hours before we finally got clearance for departure. People were yelling at the flight attendants. One female FA was crying, one male FA got a punch by a passenger and the air marshal had to stop the fight. (Believe it or not, the violent passenger was allowed to stay on board).
Wonder what kind of language Mr. Jose would have used in this situation.
heathrow From United Kingdom, joined Sep 2005, 967 posts, RR: 0
Reply 9, posted (1 year 9 months 3 weeks 2 days ago) and read 10177 times:
I don't agree with the language he used. Very unprofessional. But power trip? High temper? This man seems very calm, and didn't seem to verbally abuse anyone. I think he needs some English classes, and a course in customer service, but I don't think it's enough to warrant being fired. I've experienced much worse myself on AC......
cipango From Ireland, joined Jul 2009, 472 posts, RR: 0
Reply 10, posted (1 year 9 months 3 weeks 1 day 22 hours ago) and read 8957 times:
I once flew FR from LPL-KIR and due to severe weather in KIR we had to divert to SNN. We were stuck on the plane for 2 hours after we landed and many passengers were complaining. As much stick as FR gets, the crew remained professional and apologetic throughout.
This behavior in the video is shocking and shouldn't be tolerated, especially from a Legacy carrier.
Next Flights: DUB-BHX-DUB, DUB-BHX-DUB, DUB-LIS-DUB.
EASTERN747 From United States of America, joined Oct 2006, 474 posts, RR: 0
Reply 11, posted (1 year 9 months 3 weeks 1 day 22 hours ago) and read 8694 times:
I too, don't agree with the language. However! I can't be more empathetic to this poor guy locked up with New Yorkers! and no where to go. I assume there was another F/A on board, but not sure. I dealt with New Yorkers when I was in Washington and south Florida. I'm sorry if I offend, but not a happy group. I'm sure the cockpit crew stayed locked behind closed door. I learned very early that this group feels that the louder they yell the more they get. Almost worked for me until I got the message and went the opposite way. The screamers got a middle seat in smoking and the flight was full. For upgrades due to oversales, we always picked the little old ladies and the screamers went to the back. This flight attendant maybe he should have just apologised and sat on the jump seat, with a promise to keep them posted.Trying to calm down a group of unhappy New Yorkers is like calming down a group of nasty bees.
tonystan From Ireland, joined Jan 2006, 1394 posts, RR: 2
Reply 13, posted (1 year 9 months 3 weeks 1 day 2 hours ago) and read 4839 times:
Quoting Mats (Reply 5): Flight attendant jobs are extremely competitive, so I wonder how someone with such miserable social skills managed to pass through all of the applications, interviews, and training
Depends really. So many airlines have gone down the "Lowest common denominator" route and offering the lowest and crappiest contracts going that they are not recruiting high calibre candidates anymore. I know my own company recently went down this path and their is an element of " I want to meet a pilot and have babies" or " I want to see the world and get wrecked in as many cities as possible" when asked why they want to do the job. The obtion is hire these less then customer focused twits or hire no one at all. And when you have a plane full of these types with only one or two experienced and professional individuals, you can be assured that standards will not sink through.
Its the way of the future I fear!
My views are my own and do not reflect any other person or organisation.
Highflier92660 From United States of America, joined Apr 2004, 660 posts, RR: 0
Reply 14, posted (1 year 9 months 3 weeks 1 day 1 hour ago) and read 4688 times:
This may be outside the envelope of political correctness but my 62 year-old father thought the flight attendant's accented P.A. was hilarious, especially the part about "flying with Jose." Apparently when he was in grade school there was a famous comedian named Bill Dana who had an entire routine about being an astronaut. The running gag line was "my name Jose Jimenez..."
ASFlyer From United States of America, joined May 2005, 1044 posts, RR: 2
Reply 15, posted (1 year 9 months 3 weeks 22 hours ago) and read 4522 times:
Quoting tonystan (Reply 13): Depends really. So many airlines have gone down the "Lowest common denominator" route and offering the lowest and crappiest contracts going that they are not recruiting high calibre candidates anymore. I know my own company recently went down this path and their is an element of " I want to meet a pilot and have babies" or " I want to see the world and get wrecked in as many cities as possible" when asked why they want to do the job. The obtion is hire these less then customer focused twits or hire no one at all. And when you have a plane full of these types with only one or two experienced and professional individuals, you can be assured that standards will not sink through.
Its the way of the future I fear!
This is spot on. Everyone here loves to complain about the lack of professionalism and polish in the Flight Attendants in the U.S. - that's because nobody wants the jobs anymore. Oh, sure, some people do - just not the same people that wanted it 20-30 years ago. Anyone worth their salt has realized they can make a lot more money and get just as much job satisfaction doing just about anything else. Why subject ones self to abusive passengers, unhealthy work environments and irratic schedules all for very low pay. Before anybody mentions "seeing the world" or getting great layovers, blah, blah, blah - consider that most airlines now have short layovers (8-12 hours) and very long duty days. The days of wine and roses are over. Passengers spoke with their wallets and got what they wanted. Cheap airfares. Airlines cut corners wherever they could to provide this. Enjoy.
Quoting cedarjet (Reply 16): There are worse things in the world than the public use of the word "balls".
There are worse things in the world than smoking in the lavs, too. Does that mean smokers should go unpunished?
Quoting cedarjet (Reply 16): Someone above said it's "verbally abusive". I say get a grip.
1. to use wrongly or improperly; misuse: to abuse one's authority.
to treat in a harmful, injurious, or offensive way: to abuse a horse; to abuse one's eyesight.
3. to speak insultingly, harshly, and unjustly to or about; revile; malign.
This isn't you messing about with your friends, this is the guy who's supposed to lead people in case of an emergency. You might excuse the language, but I don't excuse the behavior.
1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 18, posted (1 year 9 months 3 weeks 19 hours ago) and read 4248 times:
Quoting cedarjet (Reply 16): I bet the punters were really obnoxious. There are worse things in the world than the public use of the word "balls". Someone above said it's "verbally abusive". I say get a grip
If you're being paid to deal with the public you still have to be polite, maybe not verbally abusive but never a good sign of a professional.
cedarjet From United Kingdom, joined May 1999, 7929 posts, RR: 54
Reply 20, posted (1 year 9 months 3 weeks 18 hours ago) and read 4138 times:
Quoting Maverick623 (Reply 17): There are worse things in the world than smoking in the lavs, too. Does that mean smokers should go unpunished?
Smoking in the lavs is actually incredibly dangerous and has caused fatalities. Using a word that isn't even bleeped on TV is a teeny bit unprofessional but it isn't abusive and certainly isn't dangerous, let alone in any way analogous to smoking in the toilet. I can't even begin to see any comparison.
Quoting CaptainDoony (Reply 19): You can bet that he had been heckled by 60 odd people for 2+ hours - he is only human and sometimes enough is enough and the "bear with us, we'll get going soon" bollocks won't cut it.
And I do agree the punters sound incredibly childish and pathetic complaining to the cops and ground agents. Like kids trying to get their side of the story to Mummy before the other kids. No good guys in this incident that I can see.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
peanuts From Netherlands, joined Dec 2009, 1411 posts, RR: 4
Reply 21, posted (1 year 9 months 3 weeks 18 hours ago) and read 4135 times:
Quoting CaptainDoony (Reply 19): The passengers also seem pretty damn pathetic whining at the ground agents and cops like a crime had been committed. People sometimes need to loosen up and get on with it.
A FA's poor attitude and unprofessionalism spiraled into ugly group dynamics on display here. Both sides clearly over reacted. People LOVE to get sucked into drama of any sorts.
Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
I can understand that conclusion, however with the tone of how he said it, I think he misspoke. It sounds like English is not his first language, so he may have made the statement incorrectly, and it sounds like he was trying to make light of the situation in an inappropriate way at an inappropriate time.
If he had said this straight to the passengers face to face such as "Yeah, well if you have the balls you can get off the airplane", I would consider it more a personal attack, but still not abusive. There is no threat.
Mir From United States of America, joined Jan 2004, 21092 posts, RR: 56
Reply 24, posted (1 year 9 months 2 weeks 6 days 9 hours ago) and read 3372 times:
I can't excuse the FA's conduct, but one thing about the video does strike me as odd:
Would the passengers rather have boarded their flight at 1:25 and sat on the plane until 4? Would they rather have not been allowed to get off once the plane got back to the gate to refuel? Seems like AE did the best they could to not have them sitting on the plane indefinitely (which, from what I've heard, is what people want), but somehow that gets translated into doing the passengers a disservice by the media.
There's just no winning.
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