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United.com Broken?  
User currently offlineaklrno From United States of America, joined Dec 2010, 941 posts, RR: 0
Posted (2 years 2 months 2 days 22 hours ago) and read 2501 times:

Does anyone know whats up with united.com? Is it possible to run a major airline without a computer reservation system?

10 replies: All unread, jump to last
 
User currently offlineikramerica From United States of America, joined May 2005, 21529 posts, RR: 59
Reply 1, posted (2 years 2 months 2 days 22 hours ago) and read 2461 times:

Not good. Nobody schedules such a thing for daytime in the USA, usually Friday or Saturday overnight.


Of all the things to worry about... the Wookie has no pants.
User currently offlineIAHworldflyer From United States of America, joined Feb 2012, 233 posts, RR: 0
Reply 2, posted (2 years 2 months 2 days 22 hours ago) and read 2439 times:

Seems the entire site is down. I even got a message the phone reservations lines are down as well. There were some award redemption glitches over the weekend, I wonder if in fixing them, someone got a bit aggressive and the whole site crashed.

User currently offlinesw733 From United States of America, joined Feb 2004, 6324 posts, RR: 9
Reply 3, posted (2 years 2 months 2 days 22 hours ago) and read 2430 times:

It works for me when I check on it.

User currently offlinecatiii From United States of America, joined Mar 2008, 3031 posts, RR: 4
Reply 4, posted (2 years 2 months 2 days 22 hours ago) and read 2430 times:

It's been working for me. I just spent the past 20 mins or so on it.

User currently offlineaklrno From United States of America, joined Dec 2010, 941 posts, RR: 0
Reply 5, posted (2 years 2 months 2 days 22 hours ago) and read 2408 times:

Works some times for me, then doesn't work a bit later.

User currently offlinetwa727 From United States of America, joined Mar 2005, 33 posts, RR: 0
Reply 6, posted (2 years 2 months 2 days 22 hours ago) and read 2259 times:

United posted on their Facebook account that they know there are issues with their website and they're working to resolve it as soon as possible.

User currently offlineboeing773ER From United States of America, joined Dec 2011, 432 posts, RR: 0
Reply 7, posted (2 years 2 months 2 days 21 hours ago) and read 2086 times:

I had a problem earlier this morning trying to look up flights. The system told me they couldn't look up EWR or SJD.


Work Hard, Fly Right.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5821 posts, RR: 11
Reply 8, posted (2 years 2 months 2 days 19 hours ago) and read 1866 times:

Well, I'm a Continental flyer, so I'm used to the continental.com which is now renamed united.com.
I miss the greater capabilities of the united website, but have learned to live with this one.
That said, NO, you can't run a major airline by taking paper reservations anymore.... it's just not practical or feasible.

And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
At my carrier, we can wait a week for a laser printer toner cartridge to be replaced. They won't let us do it ourselves, either... because we're mechanics, we couldn't possibly figure out how to change a toner cartridge.

Be patient- spit happens.


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 9, posted (2 years 2 months 2 days 19 hours ago) and read 1790 times:

It worked for me, I just checked in for a flight tomorrow with no issues.


Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineaklrno From United States of America, joined Dec 2010, 941 posts, RR: 0
Reply 10, posted (2 years 2 months 2 days 18 hours ago) and read 1630 times:

Quoting AA737-823 (Reply 8):
And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....

Not only have I dealt with them, I RAN an IT department for what is now one of the biggest companies in the US, but they weren't so big back then.

I also had a very unpleasant exchange one day with Max Hopper who was in charge of Sabre (I think) at that time while visiting AA in Tulsa. I was working on an unrelated system, but I do recall him threatening my life if I caused Sabre to crash. He claimed it would cost AA $50,000 per minute in lost revenue and delayed flights!

While I was in the computer room I did witness a 10 minute Sabre database crash which had nothing to do with my work. I just smiled.


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