ikramerica From United States of America, joined May 2005, 21029 posts, RR: 60 Reply 1, posted (10 months 1 week 5 days 15 hours ago) and read 1749 times:
Not good. Nobody schedules such a thing for daytime in the USA, usually Friday or Saturday overnight.
Of all the things to worry about... the Wookie has no pants.
IAHworldflyer From United States of America, joined Feb 2012, 99 posts, RR: 0 Reply 2, posted (10 months 1 week 5 days 15 hours ago) and read 1727 times:
Seems the entire site is down. I even got a message the phone reservations lines are down as well. There were some award redemption glitches over the weekend, I wonder if in fixing them, someone got a bit aggressive and the whole site crashed.
boeing773ER From United States of America, joined Dec 2011, 320 posts, RR: 0 Reply 7, posted (10 months 1 week 5 days 13 hours ago) and read 1374 times:
I had a problem earlier this morning trying to look up flights. The system told me they couldn't look up EWR or SJD.
AA737-823 From United States of America, joined Mar 2000, 5342 posts, RR: 11 Reply 8, posted (10 months 1 week 5 days 12 hours ago) and read 1154 times:
Well, I'm a Continental flyer, so I'm used to the continental.com which is now renamed united.com.
I miss the greater capabilities of the united website, but have learned to live with this one.
That said, NO, you can't run a major airline by taking paper reservations anymore.... it's just not practical or feasible.
And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
At my carrier, we can wait a week for a laser printer toner cartridge to be replaced. They won't let us do it ourselves, either... because we're mechanics, we couldn't possibly figure out how to change a toner cartridge.
aklrno From United States of America, joined Dec 2010, 693 posts, RR: 0 Reply 10, posted (10 months 1 week 5 days 10 hours ago) and read 918 times:
Quoting AA737-823 (Reply 8): And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
Not only have I dealt with them, I RAN an IT department for what is now one of the biggest companies in the US, but they weren't so big back then.
I also had a very unpleasant exchange one day with Max Hopper who was in charge of Sabre (I think) at that time while visiting AA in Tulsa. I was working on an unrelated system, but I do recall him threatening my life if I caused Sabre to crash. He claimed it would cost AA $50,000 per minute in lost revenue and delayed flights!
While I was in the computer room I did witness a 10 minute Sabre database crash which had nothing to do with my work. I just smiled.
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From United States of America, joined Dec 2010, 693 posts, 
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