IAHworldflyer From United States of America, joined Feb 2012, 271 posts, RR: 0
Reply 2, posted (2 years 6 months 1 week 6 days 4 hours ago) and read 2548 times:
Seems the entire site is down. I even got a message the phone reservations lines are down as well. There were some award redemption glitches over the weekend, I wonder if in fixing them, someone got a bit aggressive and the whole site crashed.
AA737-823 From United States of America, joined Mar 2000, 5978 posts, RR: 12
Reply 8, posted (2 years 6 months 1 week 6 days 1 hour ago) and read 1975 times:
Well, I'm a Continental flyer, so I'm used to the continental.com which is now renamed united.com.
I miss the greater capabilities of the united website, but have learned to live with this one.
That said, NO, you can't run a major airline by taking paper reservations anymore.... it's just not practical or feasible.
And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
At my carrier, we can wait a week for a laser printer toner cartridge to be replaced. They won't let us do it ourselves, either... because we're mechanics, we couldn't possibly figure out how to change a toner cartridge.
aklrno From United States of America, joined Dec 2010, 1013 posts, RR: 0
Reply 10, posted (2 years 6 months 1 week 6 days ago) and read 1739 times:
Quoting AA737-823 (Reply 8): And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
Not only have I dealt with them, I RAN an IT department for what is now one of the biggest companies in the US, but they weren't so big back then.
I also had a very unpleasant exchange one day with Max Hopper who was in charge of Sabre (I think) at that time while visiting AA in Tulsa. I was working on an unrelated system, but I do recall him threatening my life if I caused Sabre to crash. He claimed it would cost AA $50,000 per minute in lost revenue and delayed flights!
While I was in the computer room I did witness a 10 minute Sabre database crash which had nothing to do with my work. I just smiled.