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Popularity Of New UA At Houston.  
User currently offlineAVENSAB727 From United States of America, joined Jun 2012, 944 posts, RR: 1
Posted (2 years 3 months 22 hours ago) and read 16124 times:

I have noted that a lot of people at Houston Chronicle are blasting UA for supposed bad service. I have flown UA before and I have not seen any bad service at all. I think some people are just doing nothing but complaining.


Always look on the bright side of Life!
125 replies: All unread, showing first 25:
 
User currently offlineTWA772LR From United States of America, joined Nov 2011, 2195 posts, RR: 1
Reply 1, posted (2 years 3 months 22 hours ago) and read 16086 times:

CO was loved in Houston. sUa had a horrible reputation in the industry throughout and followong BK. So through the eyes of the average Houstonian, the sight of you hometown airline going into a seemingly subpar airline doesn't sit well. And don't forget moving the HQ, taking away AKL and CDG, Smiseks "punishment" because of the HOU situation, and other reasons I can't think of right now. All of that would make new UA very unpopular in Houston.

I have also noticed new UA is extremely ORD centric; with tons of flights from IAH to ORD and ORD seems to be all over the hemispheres magazine. I know HQ is there, but these are just my views and opinions.



Go coogs! \n//
User currently offlineRDH3E From United States of America, joined Mar 2011, 1751 posts, RR: 3
Reply 2, posted (2 years 3 months 21 hours ago) and read 15985 times:

Quoting TWA772LR (Reply 1):
All of that would make new UA very unpopular in Houston.

That's your biased opinion as an industry fanatic (why else would you be on here). Which is not necessarily the perception of the average customer. Also, you can't "take away" something you never had, so AKL is really a moot point.

Quoting TWA772LR (Reply 1):
I have also noticed new UA is extremely ORD centric

How so? ORD hasn't really received anything through the merger, it has actually been downsized also. I SFO/EWR/IAD and heck even DEN have been making strong gains since the merger, not ORD. Not to mention, if you were to list UA's politically challenged hubs, ORD would be immediately after IAH due to the spat over the next phases of the airport expansion which UA opposes.


User currently offlineSulley From United States of America, joined Jan 2010, 535 posts, RR: 4
Reply 3, posted (2 years 3 months 21 hours ago) and read 15846 times:

Houstonians (and Texans for that matter) are extremely vocal and feel slighted whenever they lose a corporate HQ.

It's a bragging point around here, so it hurt their ego when UA remained headquartered in Chicago.



In thrust we trust!
User currently offlineTWA772LR From United States of America, joined Nov 2011, 2195 posts, RR: 1
Reply 4, posted (2 years 3 months 20 hours ago) and read 15657 times:

Quoting RDH3E (Reply 2):

You, kind sir, have never been to Houston then.



Go coogs! \n//
User currently offlinephxa340 From United States of America, joined Mar 2012, 891 posts, RR: 1
Reply 5, posted (2 years 3 months 20 hours ago) and read 15604 times:

I fly the new UA 50k + miles a year and still love em ... I really haven't noticed any changes except for the 737 taking over some former A320 routes. Its all about perception , those who are upset are usually a lot more vocal than the masses that are quiet yet satisfied.

User currently offlineFlyingSicilian From Italy, joined Mar 2009, 1368 posts, RR: 0
Reply 6, posted (2 years 3 months 20 hours ago) and read 15560 times:

I'm a gold on the new UA and will hit plat this year. The Service I have experianced has gone WAY downhill since 3/3
Many people I know who travel much for biz say the same thing. I hope they turn it around but there has been a noticeable drop in services seen by many and this is biz class travel, not counting what I hear from coach flyers.

I stick with UA for corporate reasons usually and the fact they have non-stops. I always want a non-stop but if gets worse I could shift more flying. I've already shifted a little.



“Without seeing Sicily it is impossible to understand Italy.Sicily is the key of everything.”-Goethe "Journey to Italy"
User currently offlineCO777DAL From United States of America, joined Feb 2007, 624 posts, RR: 0
Reply 7, posted (2 years 3 months 20 hours ago) and read 15552 times:

In Houston the new United as as popular as a skunk in a hen-house.

Quoting RDH3E (Reply 2):
That's your biased opinion as an industry fanatic (why else would you be on here). Which is not necessarily the perception of the average customer.

Actually, I would consider the comments in the chronicle section as pretty good gauge as to what the average Houstonian thinks. It has been completely shocking the change in tone there. Look at comment section on Continental article before the merger the vast majority were positive towards Continental. Now after the merger it is a complete 180. The vast majority are negative towards the New United.



Worked Hard. Flew Right. Farewell, Continental. Thanks for the memories.
User currently offlineazstar From United States of America, joined May 2005, 623 posts, RR: 0
Reply 8, posted (2 years 3 months 20 hours ago) and read 15552 times:

I think the CO employees in IAH are the most upset. Rather than be grateful they have a job and move on, many of them prefer to lament the loss of their "great airline" ad infinitum. I've got news for 'em. UA is no worse, or better, than CO was.And CO was not better, or worse, than UA was. And the "new UA" is no worse or better than the combination of the two.And for those who think "UA destroyed CO", I see more similarities with the old CO than the old UA.. CO computer system, CO frequent flier system, most of CO's old policies, CO CEO, and CO's nightmarish accompanied pet program. Just sayin..

[Edited 2012-07-26 10:09:53]

User currently offlineTeamInTheSky From United States of America, joined Apr 2011, 535 posts, RR: 0
Reply 9, posted (2 years 3 months 20 hours ago) and read 15451 times:

I do think that currently the UA hate at IAH (and Houston in general) is a bit overblown. I agree UA has culled and balked at what they are doing in Houston, which leaves a bad taste, but DL got (and still gets) the same kind of reaction from Minneapolis and Detroit (and not to mention Memphis) people. If CO was still around and had swallowed UA (but was still based in Houston), Chicago people would be complaining about every little cut while Houston people would be much more tolerant. As originally an Atlantian, having a major airline based at your airport is one of the biggest sources of civic pride, and it being taken away is devastating.

On the service side, my one flight ever with UA was horrible. But, in my view, people that base their opinion of an airline on one flight should be taken out back....(if you get the drift). I fly DL often and have had some bad experiences. However, one of my closest colleagues at my firm, who flies back to Houston from London monthly has noticed so much of a drop in service that she now flies BA direct or AA through Dallas. That is on top of being Gold or Plat on the new UA.

I hope the best for UA and feel for them during the tough transition. More so, I feel sympathy for the city of Houston because I would be distraught if DL moved to New York or some other city.



Since 2010: DL, KL, AF, WX, IG, FR , FL, U2, AK, BA, OK, UX, VS, VN, K6
User currently offlinedrerx7 From United States of America, joined Jun 2000, 5193 posts, RR: 8
Reply 10, posted (2 years 3 months 19 hours ago) and read 15318 times:

Quoting TeamInTheSky (Reply 9):
I do think that currently the UA hate at IAH (and Houston in general) is a bit overblown.

Well, unfortunately I have to disagree...

Quoting CO777DAL (Reply 7):
Actually, I would consider the comments in the chronicle section as pretty good gauge as to what the average Houstonian thinks. It has been completely shocking the change in tone there. Look at comment section on Continental article before the merger the vast majority were positive towards Continental. Now after the merger it is a complete 180. The vast majority are negative towards the New United.

Yep - spot on.

Quoting RDH3E (Reply 2):
That's your biased opinion as an industry fanatic (why else would you be on here). Which is not necessarily the perception of the average customer. Also, you can't "take away" something you never had, so AKL is really a moot point.

Well - actually you are making a moot point based on semantics. AKL was touted printed (still printed) in the Hemispheres magazine...c'mon man. I think that is what annoys me the most about debates here on a.net; people try and punch holes in arguments based on grammer and word play when it doesn't nullify or validify any points. Now the first part of your statment I normally would agree with and its a nice blanket statment to make; however, here in Houston...UA is looked at as that tennant that you want to evict but can't and no you shouldn't because they pay their rent on time so to speak.



Third Coast born, means I'm Texas raised
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4301 posts, RR: 1
Reply 11, posted (2 years 3 months 19 hours ago) and read 15112 times:
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Quoting TWA772LR (Reply 1):
I have also noticed new UA is extremely ORD centric; with tons of flights from IAH to ORD and ORD seems to be all over the hemispheres magazine. I know HQ is there, but these are just my views and opinions.

Meaning no disrespect to any CSA, employee, or ramper -- if I find a space between flights and want have a meal in the airport, then screw ORD.

IAH has it *all over* ORD in the "eats" department. Of course, that's *unless* you want a pre-made sandwich in a plastic box. ORD does that pretty well   


User currently offlineyellowtail From United States of America, joined Jun 2005, 6223 posts, RR: 2
Reply 12, posted (2 years 3 months 18 hours ago) and read 14950 times:

I have a lot family / friends that live and work in Houston (some in the oil industry), and (anecdotally) the new UA is not liked. A few I know have moved over to DL, some to AA....even if 1 or 2% shifted loyalties because of the merger...that is a huge drop in an industry with razor thin margins.

Yes, most of them still do fly UA , but they are as not as loyal and as the poster below

Quoting TeamInTheSky (Reply 9):
However, one of my closest colleagues at my firm, who flies back to Houston from London monthly has noticed so much of a drop in service that she now flies BA direct or AA through Dallas. That is on top of being Gold or Plat on the new UA.

illustrated.

My brother regularly used to fly Trans Atlantic to CDG for his company...he/they would connect to the French African Service of AF there.....but since UA canned CDG..they now fly AF (in F &J) all the way from IAH....and UA in the process lost their corporate contract which went to Skyteam. That means for domestic travel (he does a lot of MOB too) it is now DL and not UA.

Texans are a proud bunch....and they are very very loyal as long as you are loyal to them. UA is finding that out the hard way.



When in doubt, hold on to your altitude. No-one has ever collided with the sky.
User currently offlineRDH3E From United States of America, joined Mar 2011, 1751 posts, RR: 3
Reply 13, posted (2 years 3 months 18 hours ago) and read 14928 times:

Quoting kgaiflyer (Reply 11):
IAH has it *all over* ORD in the "eats" department. Of course, that's *unless* you want a pre-made sandwich in a plastic box. ORD does that pretty well

The food court in C is not that bad! C'mon. It's got the Billy Goat serving good burgers and fries (and full breakfast menu which is AWESOME), then the panda express-like place, and the other stuff. It could be better, but its not like it's a food desert like some places.


User currently offlineSulley From United States of America, joined Jan 2010, 535 posts, RR: 4
Reply 14, posted (2 years 3 months 18 hours ago) and read 14834 times:

Quoting RDH3E (Reply 13):
The food court in C is not that bad! C'mon. It's got the Billy Goat serving good burgers and fries (and full breakfast menu which is AWESOME), then the panda express-like place, and the other stuff. It could be better, but its not like it's a food desert like some places.


But the dining area of the food court has no AC ... yay

[Edited 2012-07-26 12:03:50]


In thrust we trust!
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4301 posts, RR: 1
Reply 15, posted (2 years 3 months 18 hours ago) and read 14823 times:
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Quoting RDH3E (Reply 13):
It could be better

My point exactly.  


User currently offlineUnited787 From United States of America, joined May 2005, 2731 posts, RR: 2
Reply 16, posted (2 years 3 months 18 hours ago) and read 14813 times:

Quoting TWA772LR (Reply 1):
ORD seems to be all over the hemispheres magazine.

In what way? Have you noticed that the terminal maps dedicate a half page to IAH and EWR but only a 1/4 page to ORD, DEN etc.?


User currently offlinecargolex From United States of America, joined Apr 2010, 1275 posts, RR: 8
Reply 17, posted (2 years 3 months 18 hours ago) and read 14718 times:

Quoting RDH3E (Reply 2):
That's your biased opinion as an industry fanatic (why else would you be on here). Which is not necessarily the perception of the average customer.

I know alot of people in Houston who are completely unconnected with the aviation industry. They know that I do something that's aviation related and that I'm into airplanes, and almost all of them have gone out of their way to mention how much they hate the new UA. I've never prompted them for their opinion, they've offered it without being asked. Anecdotal evidence, yes, but telling of a larger issue.

I flew with UA just this week, but really I flew pre-merger CO routes with pre-merger CO crews on pre-merger CO planes (all 737s, via EWR). I usually fly Alaska, and this was the first time I'd flown with UA since shortly after the merger. I couldn't get what I wanted on Alaska, JetBlue, or American for this particular trip so I went with UA.

I'll say one thing about it - I've been through a couple of mergers as a professional, and after the merger, the ink is dry. You can kvetch for a little while if you feel you got the shaft, but after that, either tow the party line or get off the ship. At least one of my flights had the now-often-reported "On behalf of your Continental crew, thanks for flying the new United" speech. I wonder how many flights in an out of IAH hear this speech?

You can disagree with management all you want, but present a unified front to the customer even if you are unhappy. As with all customer-facing operations, undermining the airline in the eye of the customer is self-destructive even if you really have legit cause to be angry. That's been true time and time again, particularly in aviation, where one bad experience can sour a customer for ages.

UA doesn't seem to be a "bad" airline to me, either before or after the merger. I flew CO for a long time before switching to AS and thought they were not bad, if not fantastic, and that's one reason I give them a try before DL (the airline only of last resort for me) now. But I never thought CO was a fantastic airline with flawless service even when I was flying with them regularly.


User currently offlineblueflyer From United States of America, joined Jan 2006, 4076 posts, RR: 2
Reply 18, posted (2 years 3 months 17 hours ago) and read 13858 times:
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It is a fact that if one looks at the past few years of Airline Quality Rating surveys from Wichita State, pmCO started from the top, pmUA started from the bottom, but they met in the middle on the last survey published before the merger became official.

As far as my personal opinion is concerned, I prefer the sCO BusinessFirst (new version of course) over the sUA BusinessFirst, United Club is United Club in EWR and ORD, I can't objectively tell a difference between ground crew (except for the uniforms) but the service I get from sUA flight attendants is very inconsistent, whereas sCO crews are far more consistent in their quality.

To be fair, my view may be skewed by the fact that one of my most frequent sUA routes is apparently very popular with lazy, high seniority crew members who tend to disappear as soon as lunch/dinner service is over.

Quoting cargolex (Reply 17):
They know that I do something that's aviation related and that I'm into airplanes, and almost all of them have gone out of their way to mention how much they hate the new UA.

But how many of them actually even fly?

Having a large company's headquarters in one's own city is more than just civic pride. Often it is a source of charitable donations, volunteering and other community "give backs" that disappear, or at the very least shrink, when the head office moves.



I've got $h*t to do
User currently offlineN505FX From United States of America, joined Aug 2008, 281 posts, RR: 0
Reply 19, posted (2 years 3 months 16 hours ago) and read 13470 times:

Quoting CO777DAL (Reply 7):
Actually, I would consider the comments in the chronicle section as pretty good gauge as to what the average Houstonian thinks. It has been completely shocking the change in tone there. Look at comment section on Continental article before the merger the vast majority were positive towards Continental. Now after the merger it is a complete 180. The vast majority are negative towards the New United.

But the new UA is really just the old CO in a colder, less fat city. With this reaction, maybe someone in Houston can pen a novel called "First to Worst" the Jeff Smisek and Continental story.


User currently offlinetype-rated From , joined Dec 1969, posts, RR:
Reply 20, posted (2 years 3 months 16 hours ago) and read 13406 times:

Quoting blueflyer (Reply 18):
o be fair, my view may be skewed by the fact that one of my most frequent sUA routes is apparently very popular with lazy, high seniority crew members who tend to disappear as soon as lunch/dinner service is over.

Ah, the old disappearing F/A trick again...

I hate that. Soon after takeoff they sling your tray at you and only reappear hours later as the plane is getting ready to land.
I think the F/A's do this for a reason:

1. To keep passengers in their seats
2. To give them more time in the galley to chat about company, family or union issues amongst themselves.

To me AA, UA & US are the absolute worst about this.


User currently offlinetpaewr From United States of America, joined May 2001, 452 posts, RR: 0
Reply 21, posted (2 years 3 months 16 hours ago) and read 13122 times:

Quoting azstar (Reply 8):
Rather than be grateful they have a job and move on, many of them prefer to lament the loss of their "great airline" ad infinitum. I've got news for 'em. UA is no worse, or better, than CO was.And CO was not better, or worse, than UA was. And the "new UA" is no worse or better than the combination of the two.And for those who think "UA destroyed CO", I see more similarities with the old CO than the old UA.. CO computer system, CO frequent flier system, most of CO's old policies, CO CEO, and CO's nightmarish accompanied pet program. Just sayin..

When you worked for a company that for years was voted one of the best places to work, doubled in size since the mid-90s and had a over all good reputation it is jarring adjustment to find yourself working for one that has imploded in slow motion over the same time frame and from the "Summer of Hell" in 2000 to just a fews ago was voted one of the most DISLIKED companies in the USA.


We were proud to say we worked for Continental. There is little left to take pride in now, you'll see the impact of this in the product.


User currently offlineRDH3E From United States of America, joined Mar 2011, 1751 posts, RR: 3
Reply 22, posted (2 years 3 months 15 hours ago) and read 12952 times:

Quoting tpaewr (Reply 21):
There is little left to take pride in now,

Say Whhhaaaaaatttt? Being the largest airline in the entire world doesn't do it for you? Seriously, the fact that you give up so easily is sad. We've had 4 bad-ish months, we're still making money, and we are barely even getting started on all of the 'fixes' to the system.

Don't get so down man! We're going places this industry has never gone before (UA and DL both) so there are bound to be some negatives that come with the positives.


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4301 posts, RR: 1
Reply 23, posted (2 years 3 months 15 hours ago) and read 12902 times:
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Quoting type-rated (Reply 20):
To me AA, UA & US are the absolute worst about this.

No -- the absolute worst absolutely was Northwest -- followed closely by the ATA of old.

USAirways is hot and cold -- some crews are all over the plane and some are stuck in the front or back. I've never had a bad AA crew (maybe I'm lucky). I do remember being on a SEA-ORD UA red eye where everyone seemed pissed at everyone else (one FA stamped through the plane so loudly that there probably were heel marks in the aluminum floor).

If you absolutely want an FA at your beck-and-call, then you'll have to fly WN. Otherwise, I don't think any airline has the area covered.


User currently offlineazstar From United States of America, joined May 2005, 623 posts, RR: 0
Reply 24, posted (2 years 3 months 15 hours ago) and read 12877 times:

Quoting tpaewr (Reply 21):
When you worked for a company that for years was voted one of the best places to work, doubled in size since the mid-90s and had a over all good reputation it is jarring adjustment to find yourself working for one that has imploded in slow motion over the same time frame and from the "Summer of Hell" in 2000 to just a fews ago was voted one of the most DISLIKED companies in the USA.

There is no question that the new UA is an operational nightmare. However, employee perception of CO and it's public perception were undoubtedly in a downward spiral, and that can only be attributed to the CO, now UA, CEO, Jeff Smisek. You are referring to the previous Gordon Bethune era. IMO they're going to need a new leader to get their house in order.


25 N505FX : I don't disagree with you in general, but I have experienced this on both carriers - granted I have been between Premier Exec and 1K for that last 9
26 idlewildchild : I'm an 'elite' with UA having started with CO and honestly, I'm definately noticed a change for the negative, starting with trying to get through on t
27 Post contains images BCEaglesCO757 : In defense of RDH3E, IAH....... despite ORD being the headquarters - is the largest hub in the system. Perhaps there are stories on Chicago in the inf
28 Post contains images mm320cap : Really?? Do you think so? (Not trying to be snarky.... I'm curious as to why you think that). As a sUA pilot, I'm much more familiar with the ORD foo
29 BCEaglesCO757 : As a sCO guy....at times I have a hard time believing Smisek is an Bethune hire. Complete and total opposite of Bethune and seems he learned nothing
30 Post contains links tpaewr : I know that is a popular meme, but Smisek wasn't in power much more than the 1Q when the merger happened. Gordan left (pushed out of) CO in 2004. Yet
31 VC10er : I had 2 million on the original UA. I had 500,000 on CO. Since my travel is always international business I always chose UA over CO because of 3 thing
32 tpaewr : I don't think there is a any question UA took amazing care of its "1%", but for everyone else, customer and employee alike CO was a much nicer place
33 XJetflyer : As a native Houstonian I don't care for UA! Their cry baby attitude and the whole Hobby airport deal with Southwest Airlines left a really bad taste i
34 spink : While Berghoff is excellent, I think part of the issue at ORD is a general lack of options outside of Berghoff and the inevitable mile long line at B
35 spink : CO would of had the same reaction to it. I've flown UA and CO pre-merger and honestly, besides the operational issues, there is no real difference. F
36 kgaiflyer : That was actually my comment. And yes -- I actually think that. At IAH there is the food court in Terminal B (I *love* Harlon's BarBQ), the food cour
37 freakyrat : Actually I flew the new UA from DFW-IAH-AMS two weeks ago. Their was a minor glitch in the flight where the Captain lost his PFD so we had to divert t
38 drerx7 : Unfortunately its true. Absolutely NOT. They would have been pissed definitely, but CO would not have made a PR mess like this - they couldn't afford
39 Squid : My opinion of the major airlines is basically six of one, half dozen of the other. Yes Continental really did stand out from the others in the late 90
40 mm320cap : I'd say you are on the right track here. I waited 57 minutes a few weeks ago for the Maintenance Release Document to show up on the printer. I was 3
41 Post contains images mm320cap : I'd say you are on the right track here. I waited 57 minutes a few weeks ago for the Maintenance Release Document to show up on the printer. I was 3
42 Post contains images rising : No worries VC10er. Tens of thousands of customers fly United, and other airlines for that matter, without a hitch everyday. As the saying goes, if it
43 TWA772LR : Amen brotha!!!
44 CO777DAL : Here are my favorites at Houston Intercontinental Papadeaux Seafood Kitchen Terminal E Fuddruckers Terminal A Harlons BBQ Terminal B Chili’s To Go
45 N505FX : in your biased opinion. In my biased opinion, United knew how to run a better airline operationally, Continental knew how to talk about running a bet
46 N505FX : The problem with your statement is that it is CO brass running the show. It was Smisuck who made the IAH decision, and that poor service your were re
47 SkyTeamTriStar : In another post on here, Ive stated that the new CEO at UA has no people skills. This isn't coming from my mouth...its coming from a former CO F/O fri
48 Post contains links 102IAHexpress : ?huh I think everyone is aware of how bad it is right now, even Smisek himself. United CEO apologizes for service woes:
49 AAIL86 : Yes, but are you willing to come up to DFW and connect on our bankrupt airline? If not, then the new UA has nothing to worry about.... service can be
50 01pewterz28 : Maybe your perception but before the merger with the exception of the summer of 2000 United offered exceptional service. Having flown United for the
51 IAHFLYR : I find Cat Cora's Kitchen in Terminal E to have a good menu all day long, service has always been prompt and very tasty food.
52 drerx7 : I can't say that its pmCO crew...I think its all over the place. I flew pmUA and pmCO alot...and I can see the difference in both airlines. The only r
53 EaglePower83 : You sir must be one of the luckiest passengers in the system. Like a light switch was flipped, not a SINGLE flight for me in 2012 has been "drama fre
54 kgaiflyer : Seems quite an upscale crowd in there. Same at Le Grand Comptoir in C Terminal. There's nothing *even close* to either of those at ORD.
55 MaverickM11 : Maybe for you, but UA/NW/US always shared the same neighborhood on any customer service rankings.
56 Post contains links RDH3E : However, you would've ended up having the pay the chicago people the same salaries they were getting (no one is taking a pay cut lets be honest) and
57 drerx7 : Wrong as hell... And Houston being a less exciting city is arguable all day and all night. There is no link or measurable ruberic that you can post t
58 MaverickM11 : The city has to pay to keep jobs and headquarters, in spite of its skyline. That's assuming you wanted to keep any of the Chicago people. But once th
59 RDH3E : Are you suggesting that all sUA people are inferior to their sCO counterparts? And if not, why wouldn't you want to keep some of them?
60 Sulley : Oh please, even as a Houstonian, I say -- really?!
61 spink : Cost of living is highly correlated with desirability. Basing in ORD also puts them in the same location as their number 1 vendor/supplier which has
62 Tdan : It's not that sUA people are inferior to sCO at all. However, management wanted to keep the CO culture as a part of the merger. If keeping the CO cul
63 MaverickM11 : Nope, but inevitably you're going to lose most of the people you have to move, particularly if it's to a more expensive city with fewer jobs. If it w
64 RDH3E : The post merger management headcount is 47% CO and 53% UA. When extended an offer each CO person got a weekend or something to come to Chicago and ex
65 MaverickM11 : Source? I'm not so sure...what does Chicago have that Houston doesn't? They're both good cities but Houston is consisntely underestimated, and is onl
66 Post contains images Tdan : So you're saying that management must assimilate or else they get fired? But, you should maintain a different thought process to add value and be tho
67 drerx7 : Yea really! Well, not necessarily. We have ample land in Texas...which is THE main factor in keeping land cost down. Not in this case. They aren't se
68 Sulley : Off the top of my head... An actual, usuable rail transit system Urban, pedestrian friendly neighborhoods A bustling downtown with actual foot traffi
69 Post contains links RDH3E : Largely. We've seen a LOT of it in the upper management ranks and I've seen plenty at the manager level as well. Having people with different opinion
70 FlyingSicilian : I am not a fan of Katy, but I'd take it over Gary any day....
71 Post contains links and images drerx7 : Meanwhile... Forbes disagrees yesterday... http://www.forbes.com/sites/morganbr...f-americas-coolest-cities-to-live/ I'm just saying...
72 tpaewr : If we were talking about you or my opinion, that would being insightful. But what I posted was various media links showing the opinion of the public
73 Post contains images aznmadsci : Shout out to Katy!
74 Post contains images spink : Then again, relying on forbes for your cool factor is decidedly uncool
75 MaverickM11 : ...that gets closed periodically for E coli. There's no way. Maybe at the exec level.
76 RDH3E : Unless you work here at Willis then you don't really get to say anything. Not to mention you called source on me, so prove me wrong.
77 Post contains images IAHFLYR : I wouldn't say that, they let me in!! Include me in that as well then, I've been on sUA metal eight times since March and each time I've been quite s
78 drerx7 : LOL...touche... Bwhahahahhahahahahaha...its a good ole fashion shootout in here. On topic though...I will say that I have United will have to make so
79 Post contains images MaverickM11 : I was part of a major company moving from one state to another, where the quality of living was much higher and the cost of living much lower. About
80 Sulley : At least they know it's E coli in the water up there. God know just WHAT is in the water down in Galveston.
81 FI642 : Gotta agree with that!
82 jcs17 : For the vast majority of travelers, especially those who travel on business in Houston, it really doesn't matter. To them, getting on an aircraft is a
83 trent1000 : Well, no, you didn't 'note' anything. If you did, you would have provided links to specific newspaper articles, instead of starting a thread by throw
84 Post contains links AVENSAB727 : http://www.chron.com/business/articl...source-some-cargo-work-3737854.php read the comments.
85 terminalc : I fly 100~200k miles per year on CO now UA. I rarely fly domestic only and am fortunate to be able to fly int'l in C (& occasionally in F). I vast
86 strfyr51 : What CHICAGO has is what the board of Directors told Glenn Tilton it was GOING to have!! . The Airline's Hometown WILL be Chicago, and the Name of th
87 azstar : It's difficult for the average person to comprehend the hostility of CO employees. They all still have a job, it's still CO with a new name (CO CEO,
88 klwright69 : Amen to that. Imagine the folks who worked at Pan Am and Eastern. They lost their JOBS! All of them! I loved CO too. But it is still alive and well,
89 thomasphoto60 : Wow, you really put us "hicks" in our place didn't ya?[Edited 2012-07-28 11:19:26]
90 XJetflyer : Bottom line UA has screwed up in Houston. Most people are flying with Southwest now. If they can fly with another airline then they will. UA will be t
91 AVENSAB727 : I was just at IAH, and the lines were long, there was a lot of people at the UA ticket counters for Premier access. Looks like Houston is moving on.
92 Sulley : I think it's more the Chron than anything else. Whenever there is an article re: United, they always point out how it's CHICAGO based, and was once H
93 kgaiflyer : Actually . . . if you really want to see 'attitude' then you need to visit the RCCs at ORD.
94 TWA772LR : I think NW/CO would've been a much better match. But in terms of routes and overlap, UA/CO was better. NW/CO would've had IAH/MEM conflict and MSP+DT
95 Post contains images MaverickM11 : I'm sure they're kicking themselves for not picking up that Pacific hub in DTW.
96 Post contains images point2point : We have to remember that UA will at some point going forward have to negotiate (renegotiate?) terms with its other hubs. I think that UA management m
97 Post contains images TWA772LR : It's closer to Asia than an Asian gateway in EWR
98 BCEaglesCO757 : Gary is in Indiana......... But I have to give Chicago credit for Lake Forest, Naperville and Evanston to name a few nice places.
99 MaverickM11 : EWR was going to remain either way. But between DTW and SFO it's not even worth a second thought.
100 FlyingSicilian : So, it is still part of the Chicago metro. Just like East St Louis is part of the St Louis metro. And Newark is part of New York's metro, and on and
101 TWA772LR : Weren't all those NW flights from DTW to Asia surviving mostly because of auto industry contracts? DTW-NGO comes to mind. NW also had focus cities in
102 strfyr51 : Dudes! None of this is about Whether Houston is better than Chicago or who has the better BBQ or "Culture" This is Pure and simple, cut throat, Rough
103 MaverickM11 : Perhaps, but the combined UA/CO network puts any other network to shame.
104 Post contains images aznmadsci : This thread hasn't been locked yet or transferred to the Non-Av forum?
105 RDH3E : DEN definitely sat up and took notice by offering up that sweetheart deal to UA.
106 kgaiflyer : Attributed to wrong writer. Comment edited out[Edited 2012-07-30 07:10:06]
107 tommy767 : Houstonian's better suck it up because out of Bush there aren't really too many other options. And be happy, you guys are getting more 757s and domest
108 MaverickM11 : It seemed to work given the number of awards for both their service and culture. CO was by no means great but among legacy carriers it was consistent
109 tommy767 : Not so sure about that one. Many airlines win awards but you just don't see them bragging about it. This was part of CO's PR machine. They were claim
110 Post contains images MaverickM11 : It is still not completed. Every airline trumpets every insignificant award they win--F9 had an award winning index in its magazine; other airlines d
111 tommy767 : UA's 777s (non IPTE) had lie flat F seats so it counts. Uh yeah, they definitely did.
112 MaverickM11 : At the pace UA was painting/refitting its longhaul fleet, they would have been done in time to launch their first flight to the moon. If that counts,
113 tommy767 : Both went snails pace on their fleet conversions if you ask me. UA had way more widebodies to convert so not a fair comparison really. The CO 764s st
114 Post contains links RDH3E : As a tangent to this argument I went on the site to see if I could look it up. I looked over the company history from 2001 to present (through 2010)
115 ScottB : I doubt that says very much about "who's calling the shots." The company website is basically a rebranded version of the CO website, and I'd expect t
116 drerx7 : This true. However there are options...and even moreso from HOU and once the FIS is open there. I am about to book IAH-CUN and honestly I am tempted
117 Post contains images tommy767 : Some people did, in favor of IAH. Of course there were other people who said that IAD would be given up for EWR I agree that UA hasn't been out to ge
118 CO777DAL : LMAO at point number one!!! Really why would they put that in there? Someone from the CO side must have done that. Okay I was about to hit post, but
119 drerx7 : I agree Well, there was a generally pleasant undertone from CO crew - you could tell (for the most part) that they were generally a happy bunch. Havi
120 tommy767 : This year alone UA has done no wrong with me. Had a sCO crew on MIA-EWR that was more friendly than the sUA crew on the way down. sUA on EWR-LAX and
121 justloveplanes : As a Platinum for many years on CO, then UA, I would like to give my specific views on service before and after the merger. These are specific items I
122 MaverickM11 : They've both converted about 75-80 aircraft, but UA started two years earlier in Fall 2007. Wow that's ridiculous. The lone bullets about UA are in a
123 FI642 : Flew UA today via IAH. They don't seem like happy campers to me. Even the safety demo starts out with a blurb from -HIM- saying how important all the
124 Sulley : OMG... wow. March 26, 2001 In a victory for air travelers, United Airlines and the Dulles Airport Management Council were ordered to promptly remove
125 commavia : Yeah - wow. That is insane. I realize that the omission - in near entirety - of any history of the actual airline known since the 1930s as United was
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