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Why Did DL/NW Merger Work In Comparison To UA/CO?  
User currently offlinebestwestern From Hong Kong, joined Sep 2000, 7108 posts, RR: 57
Posted (2 years 3 weeks 2 days 15 hours ago) and read 15902 times:

As an outsider to the whole North American aviation scene, the whole UA/CO merger seems to be a disaster in comparison to the way that DL/NW were merged.

The New Delta seems to have come through the merger refreshed, whilst all I read about here is the disaster that is happening around the UA/CO merger.

I understand that it is still early days for both, but what are the key reasons for the seemingly difficult merger of UA/CO, or is it just all petty a.net rivalrys.


The world is really getting smaller these days
114 replies: All unread, showing first 25:
 
User currently offlineDTWHKG From United States of America, joined Feb 2010, 43 posts, RR: 0
Reply 1, posted (2 years 3 weeks 2 days 15 hours ago) and read 15892 times:

If I understand correctly, UA and CO used different GDSs (Apollo vs. SHARES), and needed to convert everything into SHARES on 3/3, which created LOTS of issues. DL and NW used the same GDS (Worldspan) pre-merger and the task was much simpler.

User currently offlineEA CO AS From United States of America, joined Nov 2001, 13547 posts, RR: 62
Reply 2, posted (2 years 3 weeks 2 days 14 hours ago) and read 15708 times:
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Isn't it premature to call the UA/CO merger a failure? While it hasn't gone anywhere near as smoothly as DL/NW, it's still a promising work in progress.


"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlinerj777 From United States of America, joined Dec 2000, 1798 posts, RR: 2
Reply 3, posted (2 years 3 weeks 2 days 14 hours ago) and read 15667 times:

I think part of it might have had to do with the fact that DL/NW went into CH11 together and they came out together.

User currently onlineTWA772LR From United States of America, joined Nov 2011, 1862 posts, RR: 1
Reply 4, posted (2 years 3 weeks 2 days 14 hours ago) and read 15618 times:

From my view, it was the whole "merger of equals" thing that ruined CO/UA. With that whole mantra, there is way too much give and take between the entities. DL, from my understanding, came to NW and said, "This is happening, it is gonna be DL, and this, this, and that will happen. We are willing to work with you, but if you don't like it, there's the door." DL came with more force to NW rather than CO and UA being "equals". The airline industry is a dog-eat-dog industry and when dealing with the worlds largest airlines, one should not p*ssyfoot around.


Go coogs! \n//
User currently offlineCoairman From United States of America, joined Dec 2010, 117 posts, RR: 0
Reply 5, posted (2 years 3 weeks 2 days 13 hours ago) and read 15568 times:

UA will get better because of:

-Adding more spare pmua aircraft to the fleet to increase reliability. Pmua will have up to 15 spare aircraft.. This is most critical to improving customer service and employee morale.

-Padding the schedule

-Adding time for crew connections

-Hiring more MX personnel

-Focus on touch time and overnight MX

-Staff becomes more comfortable and proficient with new policies, procedures and new software.

It takes time to gel into a well tuned operation. I think UA is 100% committed to running a very good airline.



Patience Can Be A Virtue.
User currently offlinebobloblaw From United States of America, joined Jan 2012, 1675 posts, RR: 1
Reply 6, posted (2 years 3 weeks 2 days 11 hours ago) and read 15336 times:
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I don't agree with the premise that the merger has been a disaster. More problems than delta? Sure. Anyone wants to see a disaster in the making it is WN and FL. That merger has revealed a lot of WN problems that were hidden.

User currently onlinebobnwa From United States of America, joined Dec 2000, 6463 posts, RR: 9
Reply 7, posted (2 years 3 weeks 2 days 9 hours ago) and read 15161 times:

Quoting TWA772LR (Reply 6):
From my view, it was the whole "merger of equals" thing that ruined CO/UA. With that whole mantra, there is way too much give and take between the entities. DL, from my understanding, came to NW and said, "This is happening, it is gonna be DL, and this, this, and that will happen. We are willing to work with you, but if you don't like it, there's the door." DL came with more force to NW rather than CO and UA being "equals". The airline industry is a dog-eat-dog industry and when dealing with the worlds largest airlines, one should not p*ssyfoot around.

You are kidding of course, since the above never happened, but it does make a good story.


User currently offlineWA707atMSP From United States of America, joined Oct 2006, 2219 posts, RR: 8
Reply 8, posted (2 years 3 weeks 2 days 9 hours ago) and read 15158 times:

Quoting DTWHKG (Reply 1):
If I understand correctly, UA and CO used different GDSs (Apollo vs. SHARES), and needed to convert everything into SHARES on 3/3, which created LOTS of issues. DL and NW used the same GDS (Worldspan) pre-merger and the task was much simpler.

Another reason the DL/NW merger went smoother:

DL president Richard Anderson was previously the president of NW, and knew NW's strengths and weaknesses, and the strengths and weaknesses of NW's top managers, as well as anyone at NW. Anderson was also on good terms with the politicians and key corporate accounts in NW's hub cities.

Even though I'm not one of the DL fanboys on ANet, I still feel the NW/DL merger was the smoothest airline merger ever. DL did almost everything perfectly.



Seaholm Maples are #1!
User currently offlinetermbewr From United States of America, joined Oct 2011, 57 posts, RR: 0
Reply 9, posted (2 years 3 weeks 2 days 8 hours ago) and read 15001 times:

From a customer's perspective, the only negative feedback I've heard about the UA/CO merger has been in reference to the aircraft. The CO fleet is quite young and the interiors are generally in very good condition. Also, they had been installing DirecTV and AVOD etc. When the UA aircraft became intergrated into the schedules, I did hear comments from several CO passengers how the UA aircraft seemed dated and in shabby condition.

With regard to the DL/NW merger, I don't recall either carrier's aircraft being in particularly good condition when the merger occured. That alone probably minimized quite a bit of customer dissatisfaction.


User currently offlineplaneguy727 From United States of America, joined Mar 2007, 1244 posts, RR: 1
Reply 10, posted (2 years 3 weeks 2 days 8 hours ago) and read 14946 times:

It helps to remember that a vast majority of what you read on a.net is opinion.


I want to live in an old and converted 727...
User currently offlineflyhossd From United States of America, joined Nov 2009, 865 posts, RR: 2
Reply 11, posted (2 years 3 weeks 2 days 7 hours ago) and read 14864 times:

What was it that CO CEO Kellner saw that made him walk away from a UA/CO merger?

Yet Smisek jumped at the chance...



My statements do not represent my former employer or my current employer and are my opinions only.
User currently offlinesaab2000 From Switzerland, joined Jun 2001, 1610 posts, RR: 11
Reply 12, posted (2 years 3 weeks 2 days 7 hours ago) and read 14841 times:

DL/NWA was a well planned operation and the upper management got everyone on board with it by offering carrots. The pilots are who I know best and even the most grumpy NWA pilots have said it worked pretty well for them. They grudgingly admit it. That says it was probably a pretty good thing for them because pilots don't like quantum changes like that very much.

The reason it worked is that the employees were part of it from the outset and the employees of United/CO I know say that this has not been the case in their merger.



smrtrthnu
User currently onlinebobnwa From United States of America, joined Dec 2000, 6463 posts, RR: 9
Reply 13, posted (2 years 3 weeks 2 days 7 hours ago) and read 14769 times:

Quoting DeltaL1011man (Reply 14):
CEO. Bastard....Bastian...sorry ( ) is the president

Is that supposed to be humorous


User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2281 posts, RR: 3
Reply 14, posted (2 years 3 weeks 2 days 7 hours ago) and read 14738 times:

From a branding perspective DL also wins....They simultaneously re-branded MSP, MEM and DTW overnight in March 2009 to DL pretty smoothly. With United hubs they didnt do them all at the same time, have they all been totally re-braaded yet? I was at Ohare last fall and the gates had been re-branded to the globe logo, but the logo's on the outside of the jet bridges were still the tulip logo. They should have done their best to re-brand the hub airports to the new globe logo as fast as they could, the branding just seems confusing...are we the tulip or globe? They should have done a better job at that.

User currently offlineSTT757 From United States of America, joined Mar 2000, 16854 posts, RR: 51
Reply 15, posted (2 years 3 weeks 2 days 7 hours ago) and read 14684 times:

I don't understand, $545 million dollar profit ($339 million after special charges) this past qtr and the merger is a failure?

Technical issues, yes, insurmountable no.

Difference in product offering between CO and UA fleets, yes, will be corrected with time.

Labor issues, particularly with the pilots, absolutely. Let's see what they can work out.

But again take away the special items and this past qtr UA in the midst of these merger hiccups are just as profitable as DL. That bodes well for UA going forward as they resolve their merger issues.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlinejfklganyc From United States of America, joined Jan 2004, 3431 posts, RR: 5
Reply 16, posted (2 years 3 weeks 2 days 7 hours ago) and read 14660 times:

"Isn't it premature to call the UA/CO merger a failure? While it hasn't gone anywhere near as smoothly as DL/NW, it's still a promising work in progress."

Depends what you define as a failure.

DL/NW did a much better job in a much quicker timeframe.

UA/CO have had more hiccups. As several have pointed out, NW and DL both went into it a little happier and both saw the glass as half full.
I had a CO guy on the jumpseat last week and he introduced himself as CO now UA with a tone that made me ask "how is it going." His answer was a flight-long response that is summed up best as "f**king disaster." Now that's just his point of view...but his glass is half empty.


This all pales in comparison to the technical disaster WN/FL is.

Truth is, these things all take time. Ten years from now UA/CO may look great and Delta may be a disaster. Stay tuned!


User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 17, posted (2 years 3 weeks 2 days 6 hours ago) and read 14576 times:

Quoting jfklganyc (Reply 20):
Truth is, these things all take time. Ten years from now UA/CO may look great and Delta may be a disaster. Stay tuned!

You nailed that one!! Stasis does not exist in this industry. Remember when OH was King of the Regionals? When AMR was on the cutting edge of marketing and network innovation? When the words 'bankruptcy' and 'Delta' in the same sentence were unthinkable? When the United brand was associated with a high end product? When B-school gurus praised WN for having the perfect organizational structure and culture?


User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4262 posts, RR: 1
Reply 18, posted (2 years 3 weeks 2 days 5 hours ago) and read 14268 times:
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Quoting TWA772LR (Reply 6):
From my view, it was the whole "merger of equals" thing that ruined CO/UA. With that whole mantra, there is way too much give and take between the entities. DL, from my understanding, came to NW and said, "This is happening, it is gonna be DL, and this, this, and that will happen. We are willing to work with you, but if you don't like it, there's the door." DL came with more force to NW rather than CO and UA being "equals". The airline industry is a dog-eat-dog industry and when dealing with the worlds largest airlines, one should not p*ssyfoot around.

As a *former* NWA frequent flyer, I can attest that their labor problems were so bad the whole airline was ready to implode. It was charitable of DL to not dissolve NW and cherry-pick its (alleged) assets.


User currently offlineNWAESC From United States of America, joined Aug 2007, 3385 posts, RR: 9
Reply 19, posted (2 years 3 weeks 2 days 5 hours ago) and read 14250 times:

Quoting kgaiflyer (Reply 23):
As a *former* NWA frequent flyer, I can attest that their labor problems were so bad the whole airline was ready to implode.

What are you basing that on?

Labor relations may have been fractious, but nowhere near the level you say they were...



"Nothing ever happens here, " I said. "I just wait."
User currently offlinedelta2ual From United States of America, joined Dec 2007, 620 posts, RR: 1
Reply 20, posted (2 years 3 weeks 2 days 5 hours ago) and read 14638 times:

Quoting STT757 (Reply 19):
I don't understand, $545 million dollar profit ($339 million after special charges) this past qtr and the merger is a failure?

I think the problem investors have is that profits have fallen 37% YOY and UA's revenue performance lags all peers (including USAirways). It should be going in the opposite direction as all the merger "synergies" are realized.
I wouldn't call this merger a failure, but I do think Smisek & co. have clearly underestimated the resolve of their "coworkers" (as he likes to call them). I think having joint union contracts in place pre-merger, at least with pilots, would have made this whole thing a lot easier. As I said in other posts, this joint contract will either get done (and cost a lot of $) or it will drag on for years and any goodwill the employees may have had about this merger will vanish. We shall see.



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlineRevelation From United States of America, joined Feb 2005, 12414 posts, RR: 25
Reply 21, posted (2 years 3 weeks 2 days 5 hours ago) and read 14654 times:

Quoting bestwestern (Thread starter):
The New Delta seems to have come through the merger refreshed, whilst all I read about here is the disaster that is happening around the UA/CO merger.

One thing DL had in its favor was US's unwanted approaches during BK rallying the troops around the DL flag.

Quoting WA707atMSP (Reply 10):
Even though I'm not one of the DL fanboys on ANet, I still feel the NW/DL merger was the smoothest airline merger ever. DL did almost everything perfectly.

Yes, I think it's more of a matter of DL's merger going quite well rather than UA/CO being a "disaster".

Quoting saab2000 (Reply 16):
DL/NWA was a well planned operation and the upper management got everyone on board with it by offering carrots. The pilots are who I know best and even the most grumpy NWA pilots have said it worked pretty well for them. They grudgingly admit it. That says it was probably a pretty good thing for them because pilots don't like quantum changes like that very much.

Yes, it might be an oversimplification but it's clear to me that DL is using carrots and UA/CO is using sticks, so it's no surprise that things are dragging along at UA/CO.

Meanwhile, we see DL with a new pilot contract that has let them take advantage of WN's mouth-watering deal on 717s and upgauge/renew their fleet while dumping 50 seaters. It's a win/win for the airline and the mainline pilots.

Seems to me both UA/CO and US/HP can take some lessons from all of this, but I won't be holding my breath.

Seems their executive suites are locked into the current tone and direction, which is quite unfortunate.



Inspiration, move me brightly!
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4262 posts, RR: 1
Reply 22, posted (2 years 3 weeks 2 days 5 hours ago) and read 14769 times:
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Quoting NWAESC (Reply 24):
What are you basing that on?

Watching y'all fight in public.

Quoting NWAESC (Reply 24):
Labor relations may have been fractious, but nowhere near the level you say they were...

I disagree.


User currently offlineRevelation From United States of America, joined Feb 2005, 12414 posts, RR: 25
Reply 23, posted (2 years 3 weeks 2 days 4 hours ago) and read 14683 times:

Quoting kgaiflyer (Reply 23):
As a *former* NWA frequent flyer, I can attest that their labor problems were so bad the whole airline was ready to implode. It was charitable of DL to not dissolve NW and cherry-pick its (alleged) assets.

It's funny how often the scenario of liquidation is discussed here, but how rarely it happens to the major airlines in the US.

What's the last one we've seen? Eastern? Before that, Pan Am? Decades ago, right?

It seems the cherry picking scenario is just not favored. I suppose it's because you have no guarantee of which cherries you will get and how much they will cost.



Inspiration, move me brightly!
User currently offlinepar13del From Bahamas, joined Dec 2005, 7115 posts, RR: 8
Reply 24, posted (2 years 3 weeks 2 days 4 hours ago) and read 14592 times:

My simple answer, DL/NW is working better than CO/UA because it was a merger of equals where it counts the most.
DL and NW went into Chpt.11 within months of each other thus both were in a boat taking on water and more willing to do the things necessary to survive. Yes the merger happened after they emerged from Chpt.11 but that is where the groundwork was laid.

CO and UA on the other hand are in cruise ships sailing the ocean with small leaks which the bilge pumps are containing, so each was looking at what they can get, be better at, preserve, whose the better man, all the pride stuff, definately not in survival mode, which I guess is to be expected. The players are not yet convinced that they need each other, that is the players outside of the folks doing the paperwork, like the workers.


25 SonomaFlyer : Whenever you try to combine two companies, you'll have challenges. There will always be issues and clashes in culture or procedures. The key to overco
26 Revelation : ... and some expectation of better conditions once the turmoil is over, which doesn't seem to be something UA/CO's management is willing to offer. Th
27 DeltaL1011man : Wall street made it happen. It was just a matter of time. (just like AMR merging with someone is just a matter of time.) The DL/NW just started the s
28 Post contains images lightsaber : We're starting to see a cost benefit. All of those increase CASM. I hope UA/CO is finding enough other places to cut costs. Lightsaber
29 ROSWELL41 : As has been said, DL/NW offered financial incentives for their employees to come together and get the merger (joint CBA, seniority lists, etc) done qu
30 spartanmjf : I would argue that with this as the criteria for 'complete' or success, than US/HP is probably a dismal failure. On the other hand, the results deliv
31 DLD9S : IIRC, it was within hours of each other. That alone got the merger rumors floating long before it actually happened.
32 MSPNWA : People just have short memories. It wasn't long ago that DL was near the top of the pack is all the wrong categories. And the so-called "merger"? Wel
33 briguy1974 : I think you are crazy to think that the post delta merger is a stronger carrier than the post united merger. The issue is one thing and one thing only
34 Post contains images UnitedTristar : I am sorry, but this was no where near reality, I dont know how you got UA was headed for Chapter 7, UA was VERY profitable! Which I just find amusin
35 Post contains images mayor : So what? It wasn't all that long BEFORE that DL was at the top or near it in all the RIGHT categories. Really has NO bearing on this discussion. I th
36 johns624 : Wrong. I have two differenct perspectives and they both disagree with yours. My older brother is an ex-NW A320 FO and my wife is Platinum Elite on NW
37 SonomaFlyer : How many 735's are in the fleet? What is the average age of the CO fleet compared to UA? While its true UA was moving up in terms of its performance
38 NWAESC : ??? ...Which you're absolutely free to do. Just know that my perspective is from being on the inside... Still are, IMO. All employee related "stuff"
39 Revelation : Yes, but both were triggered by changes to the bankruptcy law coming into effect, largely because of the way UA abused the bankruptcy process. That's
40 johns624 : It was more of a merger than the premerger DL fanboys thought. I remember reading that all the 744s and 330s were going to ATL and JFK and DTW was goi
41 mayor : Even if you have to eventually retrain the larger group, later, it doesn't have to be done quickly, under the pressure of getting the two operations
42 Post contains links deltacto : Both filed September 15, 2005 http://money.cnn.com/2005/09/14/news/fortune500/bankruptcy_airlines/
43 NWAESC : My point was pick the best option for both (regardless of size), then take the time to train correctly everyone once. Sort of a "measure twice, cut o
44 Post contains images DeltaL1011man : 747 is back in Atlanta FWIW. (and if Brazil would play nice it would be here for two routes) Not really. Culture can be changed. and HQ location has
45 kgaiflyer : Of course, you're speaking in the present tense, and I'm speaking in the past tense. I stopped flying NWA during the 2005 strike and have since becom
46 mayor : That would be ok, if on day one, you instantly KNEW which process was best. Now, I KNOW you think that everything you did was better and I'm sure som
47 EaglePower83 : How can you and others keep saying that? The paint job is CO, the "brand" is CO with the United name. Majority of management is CO. Majority of polic
48 mayor : If this is all true, maybe CO wasn't as perfect as everyone makes them out to be.
49 Post contains images DeltaL1011man : So your talking about an airline during a strike and in BK or close to it? And you think that is even close to BK exit and merger? uh ok. you know, D
50 Post contains images NWAESC : I don't think you need to know "instantly." That's ostensibly what people from both sides should've been brought together to sort out, especially dur
51 usflyer msp : because DL was (and is) mostly non-union....
52 vgnatl747 : As others before me have said... the vast majority of comments on this forum are opinion from armchair CEOs. I wouldn't go as far as saying the CO/UA
53 johns624 : So you have no idea what transpired between 2005 and the merger.
54 Post contains images mayor : Well, I suppose it does........I don't even know what ALIS is, so I can hardly argue about it. Many processes have changed or improved since I retire
55 N505FX : Uh..where did you get this HORRIBLY inaccurate piece of information?
56 N505FX : I wouldn't call the union/non-union rift between NW and DL cabin crew smooth. On the RARE occasion where a NW F/A would end up with a DL crew, it was
57 NWADTWE16 : Wow! This statement is rediculous. Ask anyone who worked at Northwest and youll find out that Northwest bought Delta w Northwest money and then remai
58 mayor : Well, I'm sure that's what the folks at NW would like to think........however, there's enough DL people left that are in charge to make that story a
59 NWADTWE16 : Delta survived because it was the non-union carrier..i dont think its anything to do with proud, all the NW people you just disrespected have intelli
60 TWA772LR : If I switched the usage of DL to NW would it be correct then? The point is, the company, no matter what company, industry, country, etc..., that appr
61 bestwestern : Wow - This is a really interesting read, and thanks for all the mature comments.... I've picked some words as I've gone along to give an outsiders per
62 nws2002 : As a sCO employee I will say that is true. We were not perfect, but we had employees who cared (most of the time) and made the best of what we had to
63 Post contains images mayor : You want to tell me where I disrespected the NW employees any more than I saw DL and its employees disrespected on here, every day during the represe
64 Revelation : It seems to me the things you characterized as "small" are pretty expensive, yet it also seems to me the UA/CO merger is being run in a penny wise, d
65 bestwestern : Yes, but the customer sees the improvement in the business, and gave the impression that the new "delta" was better than the old Delta. It gave the s
66 Revelation : I agree. Unfortunately the UA/CO management seems to have gone into it with the notion of spending the least possible. I suspect their focus was/is o
67 bestwestern : Maybe what the new United needs is a quick win - perhaps this is the 787 - although that will only be seen by a fraction of the customer base. DL's h
68 DeltaL1011man : what? What does Delta being non-union have to do with anything? I guess i missed the law that says the airline name depends on what unions it has....
69 Revelation : I agree. It's more about the relationship between management and labor in general rather than if labor is represented by a union or not. There are wa
70 DeltaL1011man : And the name of the airline has nothing to do with said relationship. and the perfect example of what not to do is American. Never seen a management
71 kgaiflyer : I'm a United 1-K now (that's a 100,000 frequent flyer) and don't fly DL at all. And now that I have used my Skyteam miles, I have no proprietary reas
72 mayor : Then lets hope that you become as satisfied with UA/CO as you seem to be DISSATISFIED with DL/NW (for whatever reason). I don't understand, consideri
73 kgaiflyer : We're going off-topic, but I used to fly CO as part of Skyteam with NW. CO is now part of Star Alliance with UA. So the transitional element was actu
74 SonomaFlyer : I would hope no one on a airline/aircraft enthusiast forum would want UA's merger to fail. It is also true that some of these armchair CEO's have unre
75 PSU.DTW.SCE : There is a lot of opinion being thrown around on this thread and not much more than andicotal evidence being used to support their side. That being s
76 mayor : There are always SOME glitches in any merger. In the DL/WA merger, it took a Supreme Court justice (Sandra Day OConnor) to overturn a circuit court r
77 Post contains images Cubsrule : It's important, too, to remember that DL and NW had very different problems than UA and CO are having. It seems to me like DL and NW did much less cr
78 Post contains images 777ord : Do know, that CO really hit it hard with repaiting and re-doing the interiors to accomodate the seat number changes to include economy Plus. Yes, UA'
79 tsully : +1 CEO Smisek must be replaced. The toxic atmosphere he has created within nearly every employee workgroup is palpable, and indeed irrecoverable (sho
80 FlyASAGuy2005 : Why do people still say this to this day?
81 Post contains images mayor : Just another myth. The logic seems ass backwards to me. If it was true, why did it remain DL and not stay NW?
82 NWADTWE16 : I was going to respond to the 'what do unions have to do with it staying DL over NW from above but u basically asked again so ill say..and its my opi
83 mayor : So, give me the reason, again, that it's not a myth.........I seemed to have missed it, somehow.........they still could have left it non-union (all
84 strfyr51 : I work for UAL at the Network Operations Center, The Only problems we (UA) have are a Lack of Understanding of what the ( CO) side is trying to achiev
85 FlyASAGuy2005 : Exactly... Unions have nothing to do with the way DL/NW set policies as far as how they transfer bags, how they handle local bags, how they time conn
86 Revelation : Thanks for the interesting post!
87 Post contains images NWAROOSTER : The merger worked "well" between Delta and Northwest because it was well planed long before the merger. Richard Anderson left Northwest, going to Unit
88 Post contains images mayor : DL's medical plan is financed, in house.......United Healthcare is just the administrator, which is what it was LONG before Anderson was with United
89 NWAESC : PAFCA= Represents the dispatchers ... For now... @NWAROOSTER-- I agree. I never thought I'd say I missed BCBS, but here we are. @Mayor-- I don't spea
90 mayor : At least since 2000, in my recollection........maybe longer.
91 NWAESC : Gracias... .... ....
92 NWADTWE16 : I dont have the exact numbers at the time but DL employees to the best of my knowledge were never union right? They definetely werent at time of merg
93 mayor : Except for the pilots and dispatchers, not since I've been involved with them (since '71) and I'm sure it was that way before that. I really think yo
94 FlyASAGuy2005 : Why would it? Do you keep up with the current happenings? As of right now, the employees, not management, is re-writing the HR handbook for starters.
95 FlyASAGuy2005 : FWIW, Mayor and NWAESC, UHC always took care of DL's Ruby/Gold/Diamon plans or whatever they're called. PPO was under CIGNA up until a couple years a
96 Post contains images NWADTWE16 : pure skeptism of airline mgmt I agree, after years of having high senority NW employees working side by side with lower senority (higher paid) DL emp
97 FlyASAGuy2005 : Who's fault it that exactly? MGMT or the IAM? The argument the entire time was all or nothing. Legally, DL could have given the NW folk raises as wel
98 mayor : Depends on where you were........when they first went to an HMO program in addition to the regular DL medical program, we had a local HMO (FHP, I bel
99 tommy767 : Same as UA employees losing the Saul Bass logo. It was a horrible branding decision all around. At least CO employees can be happy their logo and vas
100 FlyASAGuy2005 : Was really sad the state DL fell to. Meals were striped off of all flights under 1600 miles. For Anything ex ATL to the Caribbean, STT was the starti
101 bobnwa : Since what you say is pure speculation , why not hope the sky doesn't fall, or that Delta is not taken over by Air Nairobi In rea life anything "coul
102 Post contains images NWAESC : +1 There is still SO much misinformation out there. I guess the idea of DL "saving" NW from itself makes for a better soundbite when rallying the tro
103 FlyASAGuy2005 : It comes from both sides NWA. I'm not that naive to think that's what happened but.. Was this a serious statement or meant to be tongue in cheek? I c
104 DeltaMD90 : Hopefully the small disgruntled group of ex-NW employees can move forward soon like the bulk of the NW employees... this toxicity is no good for anyo
105 flyhossd : Given the lessons of DL/NW or US/HP, which model would you chose? I think it's clear that Smisek has chosen the US/HP model and that frustrates many
106 Post contains images RDH3E : 'Cause you're here Come to 233 S. Wacker Dr. Totally different atmostphere, people are nice to each other and NO ONE complains, literally no one (we
107 NWAESC : It's inaccurate (or fair) to frame a group of people looking to make things better as "disgruntled." It's also not a small group, by any measure.
108 NWADTWE16 : just keep flying ASA guy!
109 tommy767 : DL absolutely has. I remember flying AA religiously after a horrific DL experience in 2005. Then I flew DL again in 2008, and it was basically the op
110 Post contains images FlyASAGuy2005 : Let's not open up that can of worms Been a while since i've seen that gang at JR Cricket's giving out free beer and wings :P For fun, I still do! As
111 NWAESC : Fantastic to hear, but I was referring to things at the station(s) level. It's not a union/non union issue. Who/what/where is JR Cricket's?
112 NWADTWE16 : DTW and im assuming all other hub stations, and until like 4 months ago
113 FlyASAGuy2005 : I apologize. What were you referring to? And JR Cricket's is a pretty big watering hole in Atlanta. There's one down the street from the airport. One
114 NWAESC : 1. How assimilation was handled, and each group's respective reaction to it (and to each other). 2. How feedback about policies and procedures has be
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