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Sorry About The Delay...have A Drink On Us  
User currently offlineflybynight From Norway, joined Jul 2003, 1023 posts, RR: 2
Posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14767 times:

Whatever happened to the Captain buying a round for everyone if the flight is grossly late due to a mechanical or issue related directly to the airline itself?

On a recent flight from Seattle to Atlanta our 752 was 90 minutes late due to a mechanical issue with the baggage door.
It kinda leaves a bad taste in mouth when the FA announces we apologies for the delay, and oh, shortly we'll offer you drinks or snacks at $7.
C'mon, it says a lot to offer a drink in return. The cheapness of today's airlines really is cruddy.


Heia Norge!
66 replies: All unread, showing first 25:
 
User currently offlineCubsrule From United States of America, joined May 2004, 23203 posts, RR: 20
Reply 1, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14786 times:

I wouldn't say it's routine and I'm almost certain that it's not company policy, but I've received free drinks on grossly delayed WN flights from time to time.

[Edited 2012-08-03 13:38:13]


I can't decide whether I miss the tulip or the bowling shoe more
User currently onlinespartanmjf From United States of America, joined Nov 2005, 511 posts, RR: 0
Reply 2, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14703 times:

While I wouldn't call it policy either, I have had gracious offers of an alcoholic beverage on multiple WN flights over the past couple of months - actually on the three out of 30+ flights I have been on of late.....


"Nuts to the man in 21D!"
User currently offlinejfklganyc From United States of America, joined Jan 2004, 3597 posts, RR: 6
Reply 3, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14688 times:

It still happens...Captains decision

User currently offlinepeanuts From Netherlands, joined Dec 2009, 1442 posts, RR: 4
Reply 4, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14627 times:

It's tricky though. In this day and age of constantly having to be PC, non-drinkers may be offended by a free drink offer. They may want compensated in other ways.

Better just to give miles.



Question Conventional Wisdom. While not all commonly held beliefs are wrong…all should be questioned.
User currently offlinegsoflyer From United States of America, joined May 2001, 1093 posts, RR: 1
Reply 5, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14625 times:

Last flight I was on was 6 hours late. Untied gave free drinks, free premium meal and a $250 voucher to everyone on board.

Then, I have been on flights where I've gotten nothing. Some depends on captain and some on ground crew.


User currently offlineikramerica From United States of America, joined May 2005, 21562 posts, RR: 59
Reply 6, posted (2 years 3 months 3 weeks 1 day 20 hours ago) and read 14602 times:

I was on a BOB flight (forget the carrier, DL or UA) and was told that they could give a free drink but not free snacks due to the accounting for the snacks. Even the F/As can't eat a snack without paying because they are counted before and after the flight and the register can't be "short" but drinks are not from the same accounting block. They would have to call operations to authorize free snacks.

No idea if it's true.

Was also delayed at JFK on UA due to various reasons at once, and after a while the staff brought over free snacks and sodas for us, but not enough for everyone, so it was first come first served. Kind of lame that they didn't have enough for the whole flight. PS 752s don't hold that many people.

Used to be that if you were gate delayed for over a certain period of time due to mechanical or operations (not weather) you'd get a voucher to use at concessions. Haven't had that happen in a long while.



Of all the things to worry about... the Wookie has no pants.
User currently offlineBlueLine From United States of America, joined Jun 2012, 97 posts, RR: 0
Reply 7, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14532 times:

Quoting Cubsrule (Reply 1):
I wouldn't say it's routine and I'm almost certain that it's company policy, but I've received free drinks on grossly delayed WN flights from time to time.

I've had this happen on two WN flights that were delayed over two hours. They didn't make an announcement or anything, they just never charged us (me and some other guy in my row at least.) for the booze.


User currently offlineWNCrew From United States of America, joined Jun 2006, 1482 posts, RR: 10
Reply 8, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14447 times:

Quoting flybynight (Thread starter):
It kinda leaves a bad taste in mouth when the FA announces we apologies for the delay, and oh, shortly we'll offer you drinks or snacks at $7.

Well, keep in mind that service announcements are usually memorized so it's not like the FA is saying "..drinks for $7.." because they INTEND to charge, it's just the standard PA. The other piece of this is that it would be irresponsible for ANY FA (or anyone else for that matter) to make a PA announcing free drinks to the plane. The idea isn't to "push" alcohol, but to discreetly comp it per each pax who orders it.



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineBE77 From Canada, joined Nov 2007, 455 posts, RR: 0
Reply 9, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14429 times:

Got the first one free on AC last month after about a 45 minute delay (maybe a little less) YYZ to YYC. Delay was tech - a light bulb I think. Perhaps not a big deal, but it was a full evening flight, and no one complained!

Oh - for AC / WS fairness reasons, I will state that I have been comp'd on WS flights as well - last comp drink was when we were late leaving OGG...that time I was seriously dissappointed as for a while it was looking like the flight was going to have to be cancelled (much better than a drink when leaving OGG)...sadly, whoever the AME's are for WS there got the plane fixed and we had to go home.

In December, 7I was late getting me to CUR (by about 12 hours), but they were generous enough (maybe too much so!) that I really didn't notice. (They did put us up in a nice hotel downtown right on the water, until the next evening when I could catch my connection).

Maybe it's not so much 'airlines' being cheap, but 'some airlines'?

It probably comes down to personal choices - if low fare is someone's main concern, then that may not include some of the things someone else may value.
(For me it depends on the trip - short haul is usually booked by on time performance and price, long haul carrier is almost always dictated by 'what will my options be / how will they look after me if things start to fall apart'. Long haul / multi stops just have so many ways to turn out other than planned that the customer service is important to me - and I will pay for that!



Tower, Affirmitive, gear is down and welded
User currently offlinetype-rated From , joined Dec 1969, posts, RR:
Reply 10, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14414 times:

This used to be a common practice back in the "golden age" of air travel (60's/70's) but hardly anymore.
I think another part of the reason is that it is no longer considered PC to drink alcohol at all.

Quoting peanuts (Reply 4):
It's tricky though. In this day and age of constantly having to be PC, non-drinkers may be offended by a free drink offer. They may want compensated in other ways.

Exactly. I can see it now "I don't want a free drink, but I do want a refund for this ticket".


User currently offlinexjramper From United States of America, joined Dec 2003, 2471 posts, RR: 51
Reply 11, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14346 times:

90 minutes equals free alcohol?

If i remember right, meal vouchers aren't even given out for the first 2 hours beyond the original time.

And something tells me that they wouldn't announce that anyways as they have only a limited amount of alcohol on board the flight, especially if the flight was more than half full. They would run out of alcohol before they reached the exit rows. I have chatted with F/As after they finished the service where I thanked them for the free alcohol, and they said they were doing that because of a delay but didn't want to announce that because they have been burned before by running out of alcohol before they finished their first service. But my flight was delayed almost four hours not 90 mins.



Look ma' no hands!
User currently offlinestlgph From United States of America, joined Oct 2004, 9496 posts, RR: 26
Reply 12, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14299 times:

The good folks at ATA would open up "the bar" for a round ... sometimes 2 for a flight if it was delayed. The less full the plane the better chances at a second or third round for free. Of course they went bankrupt, so ... take it as you will.


if assumptions could fly, airliners.net would be the world's busiest airport
User currently onlinewingnutmn From United States of America, joined Jan 2004, 651 posts, RR: 0
Reply 13, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14247 times:

When I am flying and the delay is due to mx or under the company's control, I tell the flight attendants that if someone wants a drink, give it to them, but don't make an announcement advertising it.

Wingnut



Any landing you can walk away from is a good landing! It's a bonus if you can fly the plane again!!
User currently offlinetonyban From United States of America, joined Jun 2006, 345 posts, RR: 0
Reply 14, posted (2 years 3 months 3 weeks 1 day 19 hours ago) and read 14178 times:

A few years back, I was on an AA flight from Boston to LHR. We sat in our seats for over 3 hours as they tried to fix a leaky toilet. They couldn't and the entire economy cabin in a 767 only had two working toilets.
After take off, I was charged $6 for a beer and I tried protesting the wait of 3 hours. The cabin crew couldn't give a hoot.
Quite simple I don't fly AA again.


User currently offlineTWA772LR From United States of America, joined Nov 2011, 2325 posts, RR: 1
Reply 15, posted (2 years 3 months 3 weeks 1 day 17 hours ago) and read 13845 times:

Would you want to buy a $5 drink for 150+ pissed off people?  I know the Captain wouldn't buy it himself, but some people are actually cool like that these days.


Go coogs! \n//
User currently offlineUSAIRWAYS321 From United States of America, joined Jul 2001, 1848 posts, RR: 9
Reply 16, posted (2 years 3 months 3 weeks 1 day 17 hours ago) and read 13739 times:

Quoting type-rated (Reply 10):
I think another part of the reason is that it is no longer considered PC to drink alcohol at all.

According to who? I missed that memo!

I was on a UA flight in January that was mech delayed by almost 4 hours, and FAs announced that the Captain was buying drinks for the inconvenience. It was much appreciated!


User currently offlinejblua320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 17, posted (2 years 3 months 3 weeks 1 day 16 hours ago) and read 13630 times:
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Quoting jfklganyc (Reply 3):
It still happens...Captains decision

Yes and no. A Captain can tell me if he thinks a situation warrants free drinks, but 9.9 times out of 10, they leave the cabin to us to handle at our discretion which, I believe, is how it should be.

I'll gladly comp some drinks during a delay, but it's nothing I would advertise since there is only so much stock on board. Alcohol is a great - and cheap - service recovery tool for the airlines to use, but I will not comp a drink to settle or reward bad behavior. A rude customer who feels entitled to a freebie because the plane is an hour late is, in my opinion, equally as entitled to pay. Heck, I give free drinks to nice people when the plane is on-time. It's all in the approach and I FIRMLY believe there is something to be said for manners!!


User currently offlinealggag From United States of America, joined Apr 2010, 98 posts, RR: 0
Reply 18, posted (2 years 3 months 3 weeks 1 day 16 hours ago) and read 13579 times:

Quoting Cubsrule (Reply 1):
I wouldn't say it's routine and I'm almost certain that it's not company policy, but I've received free drinks on grossly delayed WN flights from time to time.

I was delayed about 1 h 45 m on a WN flight on Monday and was a little bit annoyed that they didn't offer free drinks. That said, the FA "forgot" to collect my drink tickets on that flight despite saying, more than once, that she would be back for them later.

Another time my flight was right on time but the FA comped us drinks as there was a grand total of about 23 of us on board and despite the light load they were out of many soft drinks as the plane had not been restocked for that flight after arriving on a 5 h flight.


User currently offlinerwy04lga From United States of America, joined Jul 2005, 3176 posts, RR: 8
Reply 19, posted (2 years 3 months 3 weeks 1 day 16 hours ago) and read 13447 times:

Quoting USAIRWAYS321 (Reply 16):
I was on a UA flight in January that was mech delayed by almost 4 hours, and FAs announced that the Captain was buying drinks for the inconvenience. It was much appreciated!

Did the Captain literally fork over the cash to the Purser or was it said jokingly?



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineASFlyer From United States of America, joined May 2005, 1191 posts, RR: 3
Reply 20, posted (2 years 3 months 3 weeks 1 day 14 hours ago) and read 13193 times:

The Captain has pretty much nothing to do with whether or not we offer free alcohol when there is a delay. The Flight Attendants can and will make that call on their own - at least at my airline. We don't advertise it though, for the reason somebody above mentioned. There is a limited supply on board and if you advertise it people will take it just to throw the mini in their bag and take it with them. You would run out before the exit rows, if you were lucky enough to make it that far. Food is rarely, if ever, offered for free as supplies are even more limited.

User currently offlinezippyjet From United States of America, joined Sep 2001, 5501 posts, RR: 13
Reply 21, posted (2 years 3 months 3 weeks 1 day 14 hours ago) and read 13121 times:

Quoting ikramerica (Reply 6):
Used to be that if you were gate delayed for over a certain period of time due to mechanical or operations (not weather) you'd get a voucher to use at concessions. Haven't had that happen in a long while

We FL have routinely done it on non weather delays. However, at our airport 99.9% of our food concessions close at their normal early time of 21 or in some cases 2200. Trying to get them to stay open later is like hearding cats. You are dealing with the
State of Maryland (owener/operator of BWI) and many of the concessions have workers that work in the hood and depend on public transportation which closes early no matter what. And in today's society, many people (food service) don't wamt tp work.



I'm Zippyjet & I approve of this message!
User currently offlinetype-rated From , joined Dec 1969, posts, RR:
Reply 22, posted (2 years 3 months 3 weeks 1 day 12 hours ago) and read 12877 times:

Quoting USAIRWAYS321 (Reply 16):
Quoting type-rated (Reply 10):
I think another part of the reason is that it is no longer considered PC to drink alcohol at all.

According to who? I missed that memo!

Things like:
MADD and The number of deaths caused each year by drunk drivers.
Companies no longer allowing alcohol at company functions like parties, celebrations, etc.
Airlines stocking less alcohol on aircraft than they used to.

The thought police are demonizing anyone who drinks at all these days.


User currently offlineASFlyer From United States of America, joined May 2005, 1191 posts, RR: 3
Reply 23, posted (2 years 3 months 3 weeks 1 day 12 hours ago) and read 12794 times:

Quoting type-rated (Reply 22):
Quoting USAIRWAYS321 (Reply 16):
Quoting type-rated (Reply 10):
I think another part of the reason is that it is no longer considered PC to drink alcohol at all.

According to who? I missed that memo!

Things like:
MADD and The number of deaths caused each year by drunk drivers.
Companies no longer allowing alcohol at company functions like parties, celebrations, etc.
Airlines stocking less alcohol on aircraft than they used to.

The thought police are demonizing anyone who drinks at all these days.

Ummm, yeah, I don't really see the same things you do. Not sure where you got the idea that airlines are stocking less alcohol. My company still serves alcohol at company functions - when they have them. The reduction in company functions has nothing to do with alcohol, rather with cutting costs. While MADD raises some good points, they aren't discouraging people from drinking (and I don't think they are even trying), they are discouraging people from drinking and driving.


User currently offlinetype-rated From , joined Dec 1969, posts, RR:
Reply 24, posted (2 years 3 months 3 weeks 1 day 11 hours ago) and read 12712 times:

Well for one a huge conglomerate like ExxonMobil allows no alcohol at all at any company function. That started in 87' right after the ExxonValdez disaster. And they are not the only company doing this. The days of the three martini lunch are long gone.

Airlines are stocking less alcohol onboard now than they used to because demand is down. People simply aren't drinking like they used to. Why carry all that excess weight around when it's not needed? This has been going on for years.


25 USAIRWAYS321 : I doubt it was a literal statement. I assume that the Captain gave the go-ahead to offer free drinks, and so the FAs said he was "buying." Either way
26 type-rated : And I know of a guy who keeps a fifth of vodka in his desk. He takes swigs out of it all day long! Supposedly his employer has not caught on yet.
27 nws2002 : Or the FAs decision as a group, at least where I work. Honestly, the pilots generally stay away from most cabin service issues. For extended non-weat
28 CXfirst : Well, officially. I worked for a large conglomerate in the oil industry (which I'll keep unnamed), which also officially has no alcohol at functions,
29 N809FR : While I have never had a delay worthy of free alcohol so to speak, I generally find being kind to the FA's and acting civilized gets things comped for
30 Acey559 : I've had multiple different flight attendants tell the captain and I that they are going to give everyone as many free drinks as they like on delayed
31 sem1174 : I work for WN If you ask for a free drink because we are late I usually charge for it. If you don't expect a free drink, then I'll give it to you for
32 jblua320 : Bang on the money. I work the same way!
33 ghifty : Interesting. My U2 flight was delayed from NCE-ORY last month due to storm fronts affecting the aircraft's schedule "throughout the day." Delay was "o
34 jreuschl : At least WN does have free drinks on some holidays!
35 BE77 : Both of you - please keep quiet! You are giving away an incredibly valuable information that must be classified as top secret because so few people k
36 speedbird128 : Then let them choose between a coke or a beer... It doesn't *have* to be an alcoholic beverage.... And now, this is not aimed at you Peanuts, but to
37 JAAlbert : On a recent nightmare flight on UA (well the flight itself was okay) in which the airline double booked my seat and left me (and others) standing in t
38 Post contains images garpd : Really, you were delayed 90 minutes but got to your destination in one piece and you're whining about not getting a free drink? If you can't go that
39 peanuts : Couldn't agree more. Problem is: the Coke is already free. Americans do like value. If someone gets a free $7 drink due to a delay they also suffered
40 EWRCabincrew : or the lead.....eithe way, it makes for an easier flight
41 AmericanAirFan : One time when I was flying out of SFO to DFW on an AA 767-300, our flight was delayed two hours due to MX. They gave everyone on board free headphones
42 stlgph : Yes. If a bar is late in its service delivery, it's typical etiquette. As for flights - an hour late ... eh, no big deal. 2 hours late - it's a nice
43 ckfred : AA used to offer free drinks after a lengthy delay, back in the 1970s. I've been on flights where the F/As offering beer and cocktails before the meal
44 DTWPurserBoy : Many years of experience has shown us that: 1. A cocktail never made a delay easier. 2. Most delays are out of our control due to weather, ATC, or awa
45 kl838 : Once when my KL flight from SXM - CUR - AMS was delayed for 30 minutes due to a late arriving aircraft, everyone at check in got $10 worth of coupons
46 USAIRWAYS321 : I'll disagree with that. $7 for a can of Bud Light is certainly not cheap.
47 BE77 : I can really understand from your point of view, but, it has certainly helped me as pax though. I have (and will continue) to happily pay $7 or more
48 Salukipilot : Yay! It's the something for nothing crew again!
49 stlgph : The gesture goes a long way. It's like going to a restaurant for mother's day - and your mom's meal is the one that comes out wrong or comes out afte
50 ASFlyer : Airlines are not stocking less alcohol. We sell as much, or more , than we ever used to. I'm not sure where you're getting your information from but
51 bond007 : For those of us that fly frequently, like weekly, we see that it's not uncommon at all. I've had numerous free drinks over the past year, for various
52 737tanker : Had a WN SLC to LAS flight delayed for 5 hours recently. The delay was due to a mechanical on the original aircraft and the replacement. In any case t
53 SonomaFlyer : These policies tend to vary from airline to airline. The flight being delayed from an airline's base can be good (relatively speaking) since the decis
54 EWRCabincrew : Just goes to show, you can't please everyone. No, not a thing of the past. Most of us still do offer it and it is still very much around.
55 DTWPurserBoy : I will wholeheartedly agree. I sure would not pay seven bucks for a beer--go for a vodka and cranberry or something with some substance. I remember b
56 odwyerpw : Manners, an ever eroding character attribute... but so appreciated.
57 n729pa : I had a delay on a QF flight last year in Longreach of all places. There's one flight a day from BNE and the Q400 came in had a bird strike, and we we
58 kgaiflyer : That sounds about right. The last time I flew UA's morning IAD-LHR route, we were delayed three hours by a broken cargo door on our 763. We weren't a
59 Post contains images sq_ek_freak : Flew a UA PS flight in Y last year, and asked for a glass of white wine at the aft galley. I briefly chatted with the FA about United, and asked if sh
60 longhauler : That is how I usually deal with it. While I have the authority to allow complimentary drinks or snacks, I leave it up to the Service Director to deci
61 bond007 : Yes, I was generalizing, and IMO generally it is a thing of the past ... in all industries, and I have to say especially the airlines. I take around
62 Post contains images flybynight : Seldom does booze flow freely anymore in the main cabin. Having said that, on a flight (on AS) from Fairbanks to Prudhoe Bay, the FA (who was f-ing fu
63 mcg : I was on US 710 PHL-ZRH a couple weeks ago, It was subject to a mechanical delay due to a broken transponder. The airline provided free wine in coach
64 EWRCabincrew : I take into account the few bad apples that are there and those bad apples you find them in 100% of every job there is....an unfortunate side to huma
65 EWRCabincrew : And as a side note. I am a purser, International Service Manager and can tell you that something as small as the offering of a free drink speaks volum
66 sccutler : I was flying AUS to AMA, connecting at DFW, and the flight from DFW to AMA was delayed, not because of not being ready, but because they were waiting
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