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EL AL Fare Glitch

technobie From United States of America, joined Apr 2006, 23 posts, RR: 0
Posted (9 months 2 weeks 5 days 3 hours ago) and read 3753 times:

I can't even imagine the mad rush for tickets, once word in the NYC burbs got out!

http://www.nypost.com/p/news/local/f..._of_flights_2sLECxnYkDxGft8sl9PbfO

17 replies: All unread, jump to last

AeroWesty From United States of America, joined Oct 2004, 18880 posts, RR: 64
Reply 1, posted (9 months 2 weeks 5 days 3 hours ago) and read 3699 times:

"The airline blamed a contractor responsible for posting fares and did not say whether it would honor the tickets — even after customer- service representatives promised ticket buyers it would.

El Al promised a decision by later this week."

With the new DOT rules in place regarding mistake fares, good luck not honoring these, LY!

International Homo of Mystery

panpan From United States of America, joined Dec 2005, 103 posts, RR: 0
Reply 2, posted (9 months 2 weeks 5 days 3 hours ago) and read 3642 times:

Quoting AeroWesty (Reply 1):
With the new DOT rules in place regarding mistake fares, good luck not honoring these, LY!

What are those new rules??

technobie From United States of America, joined Apr 2006, 23 posts, RR: 0
Reply 3, posted (9 months 2 weeks 5 days 3 hours ago) and read 3578 times:

Quoting panpan (Reply 2):

Basically, it is the same thing that just happened to United on their 4 miles for a HKG ticket. The DOT () states:

"A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a 'mistake.'"

[Edited 2012-08-08 10:50:02]

clrd4t8koff From United States of America, joined Mar 2005, 225 posts, RR: 0
Reply 4, posted (9 months 2 weeks 5 days 2 hours ago) and read 3420 times:

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Quoting technobie (Reply 3):

I thought I read that UAL wasn't honoring those first class HKG tickets sold? Did they end up taking them?

AeroWesty From United States of America, joined Oct 2004, 18880 posts, RR: 64
Reply 5, posted (9 months 2 weeks 5 days 2 hours ago) and read 3308 times:

Quoting clrd4t8koff (Reply 4):
I thought I read that UAL wasn't honoring those first class HKG tickets sold?

UA has only honored the 4-mile tickets for those who began their journeys on or before Sat. 7/21/12 so far, unless the full amount of miles published in the award chart were used.

International Homo of Mystery

panpan From United States of America, joined Dec 2005, 103 posts, RR: 0
Reply 6, posted (9 months 2 weeks 4 days 23 hours ago) and read 2964 times:

Quoting technobie (Reply 3):

Good to know! Thanks!

blue100 From United States of America, joined Mar 2012, 27 posts, RR: 0
Reply 7, posted (9 months 2 weeks 4 days ago) and read 2345 times:

Seems like El Al plans to honor those tickets:

http://hosted.ap.org/dynamic/stories...E=AP&SECTION=HOME&TEMPLATE=DEFAULT

Looks like my friend got very lucky snagging his round trip for $336!

NYC2TLV From , joined Dec 1969, posts, RR:
Reply 8, posted (9 months 2 weeks 3 days 19 hours ago) and read 2078 times:

Find it interesting that LY blamed Tata Consulting Services for this, the filing company they use and yet Tata has been silent.

irishair98 From Ireland, joined Dec 2011, 62 posts, RR: 0
Reply 9, posted (9 months 2 weeks 1 day 20 hours ago) and read 1391 times:

a similar incident happened to EI a few years ago business class tickets were at the price of economy class tickets!

EI,DL,UA,CO,FR,RE,LC,VZ,BE,JK

9w748capt From United States of America, joined Feb 2008, 409 posts, RR: 0
Reply 10, posted (9 months 2 weeks 1 day 17 hours ago) and read 1286 times:

My goodness - LY is going to lose loads of money if they honor these! 5K is quite an impressive number of tickets sold! I suppose it's no surprise as the Jewish community is very tight-knit. Have "mistake fares" ever been purchased in this quantity before I wonder?

aeroblogger From India, joined Dec 2011, 1363 posts, RR: 0
Reply 11, posted (9 months 2 weeks 1 day 17 hours ago) and read 1276 times:

Quoting 9w748capt (Reply 10):
My goodness - LY is going to lose loads of money if they honor these!

They have no choice but to honor the tickets, as per DOT rules.

They might be able to get the money out of the contractor who goofed up though.

Airports 2012: IXE HYD DEL BLR BOM CCU KNU KTM BKK SIN ICN LAX BUR SFO PHX IAH ORD EWR PHL PVD BOS FRA MUC IST

AeroWesty From United States of America, joined Oct 2004, 18880 posts, RR: 64
Reply 12, posted (9 months 2 weeks 1 day 15 hours ago) and read 1187 times:

Quoting 9w748capt (Reply 10):
My goodness - LY is going to lose loads of money if they honor these!

5,000 tickets x $1,200 loss per ticket = $6 mil. Not a lot of money in the grand scheme of things, and likely some of it is covered by insurance.

International Homo of Mystery

PlymSpotter From Spain, joined Jun 2004, 11139 posts, RR: 63
Reply 13, posted (9 months 2 weeks 1 day 11 hours ago) and read 1011 times:

I'm skeptical about some of these accidental fares. They just got huge national/international multi-media coverage in their two biggest markets that they accidentally sold some very cheap fares. How many people will now go straight to ElAl.com when looking for cheap flights to see if they've done it again, then subsequently make a purchase there for a normal ticket. At $6 million this case is probably a real deal cock up, but when an airline 'loses' a few hundred thousand and gets this kind of coverage I really have to wonder if it's done on purpose.

Dan

bestwestern From Ireland, joined Sep 2000, 6439 posts, RR: 58
Reply 14, posted (9 months 2 weeks 1 day 10 hours ago) and read 986 times:

The loss isn't six million. It's only difference between the fares, less the increased load factors these tickets bring.

The world is really getting smaller these days

Birdwatching From United States of America, joined Sep 2003, 3573 posts, RR: 52
Reply 15, posted (9 months 2 weeks 1 day 10 hours ago) and read 982 times:

Quoting PlymSpotter (Reply 13):
I really have to wonder if it's done on purpose

Just like they're flying us to Tokyo for 95 EUR on purpose?

Soren

All the things you probably hate about travelling are warm reminders that I'm home

AeroWesty From United States of America, joined Oct 2004, 18880 posts, RR: 64
Reply 16, posted (9 months 2 weeks 1 day 9 hours ago) and read 904 times:

Quoting bestwestern (Reply 14):
The loss isn't six million. It's only difference between the fares, less the increased load factors these tickets bring.

You're forgetting that these tickets were only available on the codeshare flights involving at change of plane in Europe, where other airlines have to be paid to fly passengers to BRU, ZRH, CDG, etc. LY is offering a change to their nonstops for a fee of $75 per ticket (not a bad move on their part).

$6 mil. is the overall lost revenue had the fuel surcharge not been left off. The real hit to LY's bottom line? Who knows.

International Homo of Mystery

PlymSpotter From Spain, joined Jun 2004, 11139 posts, RR: 63
Reply 17, posted (9 months 2 weeks 1 day 8 hours ago) and read 810 times:

Quoting Birdwatching (Reply 15):
Just like they're flying us to Tokyo for 95 EUR on purpose?

That would also be an exception

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