Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Qantas Pax Won't Fly - No Pj's  
User currently offlinemariner From New Zealand, joined Nov 2001, 25260 posts, RR: 85
Posted (2 years 1 month 1 week 1 day 23 hours ago) and read 16335 times:
Support Airliners.net - become a First Class Member!

Make of it what you will - no XL pyjamas and two passengers refused to fly:

http://www.news.com.au/news/qantas-p...jamas/story-fnejlrpu-1226447693412

"Qantas passengers refuse to fly LA to Melbourne because there were no XL first-class pyjamas"

They preferred to wait fore the next flight.  

marinr


aeternum nauta
58 replies: All unread, showing first 25:
 
User currently offlineJulian773 From Australia, joined Aug 2009, 116 posts, RR: 0
Reply 1, posted (2 years 1 month 1 week 1 day 21 hours ago) and read 16116 times:

Wow.

What a first world problem. Yes, maybe they payed lots of money for their tickets; nevertheless childish behaviour IMHO.
Anyway, bet the cabin crew was happy they left.   


User currently offlineLJ From Netherlands, joined Nov 1999, 4429 posts, RR: 0
Reply 2, posted (2 years 1 month 1 week 1 day 21 hours ago) and read 16003 times:

Quoting Julian773 (Reply 1):
What a first world problem. Yes, maybe they payed lots of money for their tickets; nevertheless childish behaviour IMHO.

Maybe childish, but why didn't QF have these pyjamas in stock?


User currently offlineSchweigend From United States of America, joined Jun 2010, 618 posts, RR: 2
Reply 3, posted (2 years 1 month 1 week 1 day 21 hours ago) and read 15909 times:

Quoting LJ (Reply 2):
Maybe childish, but why didn't QF have these pyjamas in stock?

Mayhap QF revenue management underestimated the number of plus-sized pax originating in the U.S.?

Quote:
Another passenger told Ceberano the pyjama guy said to the crew: "Make sure you tell everyone why were so late: They didn't have pyjamas for us'."

"In his mind, he thought everyone sympathised with him,'' Ceberano said.

And the flight still arrived at MEL on time.

This makes for a great laugh!


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 4, posted (2 years 1 month 1 week 1 day 21 hours ago) and read 15906 times:

Would this not be a good reason to delay the issuing of PJ until the aircraft is in the air?

I find it incredible that this would be a cause to refuse to fly. XL PJs are XL PJs, whether they are brand A or brand B. It is not as if an amenity was lost. Does QF offer specially scented, super-soft, monographed paper distinct from that in J so as not offend the butts of passengers in F? No doubt the poor darlings are talking to their trauma counsellor to help them get over it, unless they had some other, unstated reason for not wishing to fly.

Many airlines have a disclaimer that not all facilities may be available on all flights due to changes of aircraft. Perhaps they need to change the wording to cover the lack of a particular brand of PJs. That way if a passenger wishes to become precious they can forfeit the fare.


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 5, posted (2 years 1 month 1 week 1 day 20 hours ago) and read 15826 times:

Quoting Schweigend (Reply 3):
Mayhap QF revenue management underestimated the number of plus-sized pax originating in the U.S.?

Now THAT'S schocking!!!   



What gets measured gets done.
User currently offlineLJ From Netherlands, joined Nov 1999, 4429 posts, RR: 0
Reply 6, posted (2 years 1 month 1 week 1 day 19 hours ago) and read 15570 times:

Quoting Quokkas (Reply 4):

I find it incredible that this would be a cause to refuse to fly. XL PJs are XL PJs, whether they are brand A or brand B. It is not as if an amenity was lost

Back in the days that KLM had F-class, my sister (who was a gate agent at the time) had a passenger who refused to fly because one of the other passengers in F wore jeans. According to him F-class passengers shouldn't wear jeans (at least not when he's flying). Another F-class pax was known for requiring the KL ground staff, who always drove him to the aircraft with a peoplemover, to circle around the boarding area as he wanted to be the last person on the plane and wanted to walk to his seat without any delay...

Quoting Schweigend (Reply 3):
Mayhap QF revenue management underestimated the number of plus-sized pax originating in the U.S.?

How much does a set of pyjamas cost?

Quoting Quokkas (Reply 4):

Many airlines have a disclaimer that not all facilities may be available on all flights due to changes of aircraft

However, in this case it seems they didn't have them at all at the airport..


User currently offlineSchweigend From United States of America, joined Jun 2010, 618 posts, RR: 2
Reply 7, posted (2 years 1 month 1 week 1 day 18 hours ago) and read 15331 times:

Quoting LJ (Reply 6):
How much does a set of pyjamas cost?

Not very much.

Seriously, now, should PJ sizes be pre-ordered, like a special meal?

Upon booking, should people be able to specify the pyjama size they require?

I do remember a Virgin flight I once took in Upper Class, SFO-LHR, where they had only XL size PJs -- and I wear a Medium. I wore the very baggy things without complaint. Should I have walked off the flight in a hiss, since an "M" is what I prefer?

Scottie

 


User currently offlineSASDC8 From Norway, joined Mar 2006, 756 posts, RR: 1
Reply 8, posted (2 years 1 month 1 week 1 day 18 hours ago) and read 15068 times:
Support Airliners.net - become a First Class Member!

Quoting Schweigend (Reply 7):
Seriously, now, should PJ sizes be pre-ordered, like a special meal?

When booking from the US XL PJs should be the default option  



2-3-2 is NOT a premium configuration
User currently offlineDJMEL From Australia, joined Oct 2008, 140 posts, RR: 0
Reply 9, posted (2 years 1 month 1 week 1 day 17 hours ago) and read 14882 times:

For the Love of God!!!! What absolute fools!!!

User currently offlineMHG From Germany, joined Dec 2004, 778 posts, RR: 1
Reply 10, posted (2 years 1 month 1 week 1 day 17 hours ago) and read 14679 times:

Well, there are two pints that puzzle me:

1) How come QF was not able to source XL-sized pyjamas "somewhere else".
2) If the passenger really loves the QF ones why didn´t they offer a different one and a promise to send a "real one" to his adress ??? After all it´s F-Class we´re talking about ...

Still, it´s childish to insist flying only with a pyjama ...



I miss the sound of rolls royce darts and speys
User currently offlineJulian773 From Australia, joined Aug 2009, 116 posts, RR: 0
Reply 11, posted (2 years 1 month 1 week 1 day 17 hours ago) and read 14657 times:

Quoting MHG (Reply 10):

As per the article QF offered them business class pyjamas but they didnt accept them

Quoting DJMEL (Reply 9):

  


User currently offlineusdcaguy From United States of America, joined Jan 2004, 972 posts, RR: 2
Reply 12, posted (2 years 1 month 1 week 1 day 17 hours ago) and read 14630 times:

Quoting Schweigend (Reply 3):
Mayhap QF revenue management underestimated the number of plus-sized pax originating in the U.S.?

Altogether possible, but we all know plus-sized people populate every country of the world these days. I am wondering if perhaps these schmucks tried on a size L when embarking in Melbourne, realized it was too small and demanded a set in their size. When it happened again, they might have thought "enough is enough".

The burden of riches is pretty laughable sometimes; I think humans are made to solve problems on a daily basis, and when they stop having real problems, they create them out of thin air.


User currently offlinemal787 From Australia, joined Jul 2007, 694 posts, RR: 0
Reply 13, posted (2 years 1 month 1 week 1 day 16 hours ago) and read 14091 times:
Support Airliners.net - become a First Class Member!

What a pair of F*wits, and whats the bet they got the seat on a points upgrade to start. and wanted to act like prima donnas and came out looking as i said F*wits
I have several pairs of QF J pj's and they are commfy enough , so whats so special about the 1st offerings?

mal787



Flying cant get enough of it
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 14, posted (2 years 1 month 1 week 1 day 16 hours ago) and read 14068 times:

More on this story:

Quote:
One of the passengers is a Melbourne expert in industrial and organisational psychology, which focuses on employee wellbeing.

I wonder how their little tantrum enhanced the "wellbeing" of the QF employees on this flight. Will they be submitting a report to AJ suggesting improvements?


User currently offlineskyhawkmatthew From Australia, joined Oct 2005, 163 posts, RR: 0
Reply 15, posted (2 years 1 month 1 week 1 day 16 hours ago) and read 13875 times:

Quoting mal787 (Reply 13):
I have several pairs of QF J pj's and they are commfy enough , so whats so special about the 1st offerings?

I've got a few J pairs and some from F... The F ones are certainly nicer, but seriously, they're only pyjamas!



Qantas - The Spirit of Australia.
User currently offlineshufflemoomin From Denmark, joined Jun 2010, 479 posts, RR: 2
Reply 16, posted (2 years 1 month 1 week 1 day 16 hours ago) and read 13835 times:

I'm stunned they chose to get off instead of opting to sue Qantas for laughable amounts of money. Isn't that usually what these idiots do? Well, there's time yet I guess, right?

User currently offlineJONC777 From United States of America, joined Jun 2012, 126 posts, RR: 0
Reply 17, posted (2 years 1 month 1 week 1 day 15 hours ago) and read 13701 times:

There from LAX, I wouldnt expect anything less, im sure they have already contacted an attorney as well.

User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 18, posted (2 years 1 month 1 week 1 day 15 hours ago) and read 13609 times:

Quoting JONC777 (Reply 17):
There from LAX, I wouldnt expect anything less, im sure they have already contacted an attorney as well.

They are from Australia, which just goes to prove that there are idiots in every country.

I am wondering if the stated reason is the real one. I mean, seriously, why would anyone say so that other passengers can here "Make sure you tell everyone why we're so late: they didn't have pyjamas for us."


User currently offlinestealthz From Australia, joined Feb 2005, 5696 posts, RR: 44
Reply 19, posted (2 years 1 month 1 week 1 day 15 hours ago) and read 13589 times:
Support Airliners.net - become a First Class Member!

Quoting Quokkas (Reply 14):
One of the passengers is a Melbourne expert in industrial and organisational psychology, which focuses on employee wellbeing.

Next time my company has an event with "employee well being" consultants I will make a point of asking if they are these prats??

Quoting mal787 (Reply 13):
What a pair of F*wits, and whats the bet they got the seat on a points upgrade to start. and wanted to act like prima donnas and came out looking as i said F*wits

More than likely they were comp. tickets (or at least upgrades) for providing "consultancy" services to QF.. biting the hand that feeds them.
I can't imagine anyone that runs their own business, paying their own bills, actually paying for a TransPac First class ticket!



If your camera sends text messages, that could explain why your photos are rubbish!
User currently offlinecmf From , joined Dec 1969, posts, RR:
Reply 20, posted (2 years 1 month 1 week 1 day 15 hours ago) and read 13527 times:

Pretty crazy to wait for the next flight but at the same time, what broke down at QF not to have the right PJs? After all, that is the root problem.

Quoting mal787 (Reply 13):
What a pair of F*wits, and whats the bet they got the seat on a points upgrade to start.

So what if they got it on points upgrade. Points is also payment and QF failed to deliver as advertised.


User currently offlineHAWK21M From India, joined Jan 2001, 31684 posts, RR: 56
Reply 21, posted (2 years 1 month 1 week 1 day 15 hours ago) and read 13524 times:

Amazing folks around these days.....anyway their choice  


Think of the brighter side!
User currently offlineUnited_fan From United States of America, joined Nov 2000, 7496 posts, RR: 7
Reply 22, posted (2 years 1 month 1 week 1 day 14 hours ago) and read 13167 times:

I should have such troubles in life  


'Empathy was yesterday...Today, you're wasting my Mother-F'ing time' - Heat.
User currently offlineFlylot From United States of America, joined Dec 2007, 187 posts, RR: 0
Reply 23, posted (2 years 1 month 1 week 1 day 14 hours ago) and read 12911 times:

Everything here sounds too good to be true. A great way for a dying airline to get into the papers.


"In Soviet Russia, airplane flies on you"
User currently offlineBNE From Australia, joined Mar 2000, 3183 posts, RR: 12
Reply 24, posted (2 years 1 month 1 week 1 day 14 hours ago) and read 12866 times:

I think Qantas are at fault here, yes the passengers over reacted but if Qantas are going to market Qantas First as there best product then I think they need to set high standards.

Interesting perspective from a passenger who was on the flight.

Quote:

I was actually no this flight last night!

The Captain come on around 11:30pm (the scheduled departure time) saying that they had a couple of small administration requirements to complete before takeoff.

Around 11:40pm the Captain comes back over the PA to say that the plane is delayed due to 2 passengers needing to be unloaded (no more information was provided at this point)

5 Mins later at about 11:45pm the Captain then informs everyone why the 2 passengers were leaving.

To the ground crews credit the bags were found in about 5 mins so all up the total delay was approx 30mins.

As mentioned in the news. We made up time in the air and actually landed well ahead of schedule

There was another delay on landing as an SQ flight was at our gate

An interesting flight

I also think the pilot made an error of judgement, yes you probably should say that 2 passengers are being offloaded and we need to remove their baggage but to go into the actual detail is bad form.

It shouldn't matter whether the customer paid full F or it was an upgrade, when you are flying F then you expect the best service.



Why fly non stop when you can connect
25 LJ : Or they charged their client for the fare. AFAIK it's usually the client who pays the travel expenses of the consultants. Or they work for a company
26 5MillionMiler : Opting to exit a flight after you have boarded also can attract the attention of authorities... especially international flights. Would imagine they h
27 qf002 : What a hilarious story. If it is true, then I hope these passengers are sitting out there somewhere feeling very embarrassed... To be fair, most peopl
28 TN486 : Would you have a source for this comment please, if not, then although you have a right to free speech, your comment is below the belt and should be
29 brilondon : Ahhhhhhh, pajamas. Really what a spoiled a**. I don't like to wear pajamas my self and find all the crap they give you in first class wasteful. I don'
30 flyabunch : The best thing that could happen here would be that there were no F seats available for the next two weeks! Mike
31 Post contains images xdlx : The simple fact that 31 of us took time to post something about this nonsense, shows what is truly humorous about this site....
32 Stitch : I know a UA passenger who flies full-fare First Class internationally to the point that their annual spend is deep into the six figures and they have
33 cmf : First class is about exceptional service and it is charged accordingly. Sure there is only so much space on the plane but then you need to be able to
34 Braniff747SP : First world problems at their best... If this happened to me, I'd be annoyed solely because I would not be able to take it with me for my collection..
35 Post contains links vfw614 : From the quoted source: Read more: http://www.news.com.au/news/qantas-p...ejlrpu-1226447693412#ixzz23GM6gwY0
36 MaverickM11 : Hrmmm...sociopath?
37 spacecadet : People keep saying this as if it's supposed to mean something. Yes, it's a first world problem. Australia is in the first world, the United States is
38 DLD9S : Very childish behavior indeed... That said, if these passengers were paying customers they most likely dropped around $40,000 round-trip for the 2 tic
39 Maverick623 : No way. If those passengers were that upset on the ground, there's no telling what they would do in the air.
40 petrhsr : I would have thought that the XL pjs would be the most popular in F, since the majority of pax in rows 1-5 on the 388 seem to be of... Sufficient carr
41 Post contains images rcair1 : Also - let's remember that the vast majority of people in the "first world" do not have the finances to fly 1st class from US to Australia. In additi
42 aztrainer : This has got to be one of the best things I have ever heard in my life. I bet the crew was happy to get them offloaded quick. If they were complaining
43 Post contains images questions : I agree. This seems like something easy to add at time of booking. Does a quart puzzle you? A RT F ticket costs approximately 20,000USD. It seems to
44 Post contains images Tomassjc : At first glance, knowing what I know, and seeing what I see everyday at US airports, I thought the thread was about the Pax being denied boarding beca
45 NBGSkyGod : I still have to say this a first world problem and since when are there PJs on an airplane!? Really, with all of the problems in the world someone has
46 Braniff747SP : When I say 'First world problem', I'm ridiculing the fact that someone will hold up a flight and cause problems because they don't have pajamas. Ther
47 mariner : Whatever the rights and wrongs of the Qantas supply of jammies, the reaction of the two pax was beyond silly and suggests either (a) their wealth is
48 flyingcaT : "And this Château le Blanc '68 is supposed to be served slightly chilled! This is room temperature! What do you think we are, animals?!!! "
49 LJ : AFAIK the Australian sizes are more comparable to the European sizes and differ to the US sizes. A size XL in Europe is L in the US (and XL European
50 Post contains images RyanairGuru : Oh yes of course, that's it. A [profitable] company which attracts more than its fair share of negative publicity puts out a negative story ... I get
51 Post contains images Quokkas : A real problem that I had flying once was that the cognac was too cold. Perhaps I should have insisted they divert to take on something more palatabl
52 Post contains links jetmech : The pax in question! http://www.optuszoo.com.au/news/stat...hat-held-up-a-qantas-flight/751447 http://www.heraldsun.com.au/news/vic...om-la/story-e6fr
53 Post contains images HAWK21M : Some people have "real" problems
54 Unflug : That's what I was wondering too. Since they specifically asked for it the pilot didn't make an error in my opinion, as long as he didn't mention the
55 Post contains images mariner : That was one of my two guesses: Quite a lark - and got their names in the paper. mariner
56 Flyingsottsman : These idiots realy need a realiaty check, I wounder if they can walk around and not feel embarrised. Holding up an airline because their PJs dont fit
57 FN1001 : YES! Qantas would be really happy! 100% load factor in F, wow!
58 n729pa : I have a fear that one day I will win the Lottery, and get to travel all over the world First Class and stay in the best hotels, eat at the best resta
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Airlines Allow Pax To Fly On A Cargo Plane posted Sat Oct 1 2011 01:52:07 by FlyboyOz
Question About Stranded Qantas Pax posted Wed Aug 11 2010 03:52:55 by peh
Looking Like The 787 Won't Fly In June posted Sat Jun 13 2009 11:05:52 by Clickhappy
Pax To Fly Free As Air Arabia Celebrates 5th Anniv posted Mon Oct 20 2008 18:05:38 by Ojas
Emirates Won't Fly To Durban posted Tue Jun 17 2008 08:23:17 by MAH4546
UA Supervisor Tells 2 Pax, Don't Fly UA posted Thu Aug 10 2006 12:13:54 by 764
FAA-Shorter Runway For T.F. Green In RI Won't Fly posted Mon Jul 31 2006 19:50:35 by KarlB737
PAX Plane With No Windows posted Tue Feb 7 2006 02:51:07 by Soups
UPS Pilots Won't Fly Displaced Northwest Cargo posted Wed Aug 17 2005 03:07:30 by FLYiCRJ
Why WN Won't Fly International? posted Tue Sep 28 2004 01:23:26 by Fly2HMO