LAXintl From United States of America, joined May 2000, 28465 posts, RR: 50 Posted (3 years 5 months 2 weeks 5 days 5 hours ago) and read 3799 times:
The DOT Aviation Enforcement Office is out with civil fines against Egypt Air, Royal Air Maroc and Royal Jordanian.
For Egypt Air, the department assesses a civil penalty of $60,000 due to violations in the disclosure of baggage fees and failure to include a 24-hour reservations cancellation option for clients in its customer service plan.
DOT enforcement office noted that Egypt Air’s website in January 2012 failed to disclose additional baggage fees which might apply to a specific itinerary on the fare quotation screen in violation of policy. Additionally the MS website failed to make mention or allow customers to hold, or cancel reservations for atleast 24-hours without penalty.
The department has also issued Royal Air Maroc a civil fine of $60,000 for violations in disclosure of baggage fees as well.
Review of the Royal Air Maroc website in January found that it contained an incorrectly linked page describing the airlines baggage fee policy. There was no reference to these policies on the fare quotation screen for a specific itinerary which made the display of baggage fee policies not sufficiently clear whether they would apply for the consumer selected fare or not.
Lastly the DOT has issued a $70,000 civil penalty on Royal Jordanian for violations of fare advertising.
Airfare searches made on the Royal Jordanian website in late January displayed separate listing of fares for outbound and inbound legs that failed to include required government taxes and fees.
Failure to advertise entire ticket price where first stated is a violation of full-fare advertising rules.