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Luton UK's Rudest Airport As Paris Labelled Rudest  
User currently offlineOA260 From Ireland, joined Nov 2006, 27313 posts, RR: 60
Posted (2 years 3 months 3 weeks 20 hours ago) and read 10826 times:

Luton UK's rudest airport as Paris labelled rudest in the world

LUTON is the UK's most unfriendly airport, with Edinburgh the most welcoming, according to a survey.

The Bedfordshire airport got the thumbs-down from travellers asked to rate the friendliness of staff in a poll by travel search site Skyscanner.

On a scale of one being the rudest and 10 being the friendliest, Luton scored 5.76 points, with Stansted being the next rudest (5.89 points), followed by Heathrow (5.94), Gatwick (6.26) and Birmingham (6.39).

Edinburgh got a score of 7.41 points, with Newcastle the next most-friendly airport ((7.34) followed by Manchester (6.87).

http://www.independent.ie/travel/tra...d-rudest-in-the-world-3207138.html

Some surprises and some not . Im glad to see CPH and AMS on the friendliest list and thats certainly my experience. Cant say much about LTN as I have not been there for years . LGW didnt do too badly and from my regular trips through it I certainly always found the Airport easy and friendly.

25 replies: All unread, showing first 25:
 
User currently offlineScottishDavie From UK - Scotland, joined Feb 2011, 188 posts, RR: 0
Reply 1, posted (2 years 3 months 3 weeks 19 hours ago) and read 10637 times:

My limited experience of LTN and CDG suggests that they probably deserve their places but any survey of this nature needs to be treated with caution. So much depends on the questions asked and the mood the respondent is in at the time. For example I've always found CGN a friendly airport but on my last visit I had a totally unexpected run in with an exceptionally obnoxious security person. I'm an experienced flyer, moderately competent in German and not readily upset by airport staff but this guy's attitude stank. If anybody had polled me about airport friendliness following that incident CGN wouldn't have come out very well!

User currently offlineimiakhtar From , joined Dec 1969, posts, RR:
Reply 2, posted (2 years 3 months 3 weeks 19 hours ago) and read 10623 times:

Quoting OA260 (Thread starter):
On a scale of one being the rudest and 10 being the friendliest, Luton scored 5.76 points, with Stansted being the next rudest (5.89 points), followed by Heathrow (5.94), Gatwick (6.26) and Birmingham (6.39).

Edinburgh got a score of 7.41 points, with Newcastle the next most-friendly airport ((7.34) followed by Manchester (6.87).

What a surprise!  

Remember folks: it's grim t'up North.


User currently offlineRussianJet From Belgium, joined Jul 2007, 7719 posts, RR: 21
Reply 3, posted (2 years 3 months 3 weeks 17 hours ago) and read 10370 times:

Quoting imiakhtar (Reply 2):
Remember folks: it's grim t'up North.

It's grim the up north? What does that mean? You can't just put a 't anywhere you like and expect it to make sense!

Quoting OA260 (Thread starter):
Luton UK's rudest airport

Absolutely unsurprised.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlinegingersnap From United Kingdom, joined Aug 2010, 898 posts, RR: 5
Reply 4, posted (2 years 3 months 3 weeks 17 hours ago) and read 10318 times:

Doesn't surprise me about either LTN or CDG.


Flown on: A306 A319/20/21 A332 B732/3/4/5/7/8 B742/4 B752 B762/3 B772/W C152 E195 F70/100 MD-82 Q400
User currently offlineGiancavia From Vatican City, joined Feb 2010, 1385 posts, RR: 0
Reply 5, posted (2 years 3 months 3 weeks 16 hours ago) and read 10222 times:

Bit of a silly survey if you ask me, different people will find different things rude.. If they did the survey all on a specific day it could have been a busy stressful time etc etc

No biggy, Isnt doing any damage to Lutons growth though is it, Pax numbers always rising.


User currently offlinegilesdavies From United Kingdom, joined Dec 2003, 3052 posts, RR: 2
Reply 6, posted (2 years 3 months 3 weeks 13 hours ago) and read 9396 times:

This so called survey was released in the news over 2 weeks ago, so you are a little slow in releasing this non-news story...

The survey was carried out by skyscanner.net, so it is self publicizing exercise for them! If you also read into the facts, they surveyed a grand total of about 500 passengers, so when you break this down to the shear number of airports in the UK and Europe, probably about 10 passengers actually flew through LTN!

So this warrants Sky Scanner to name the UK's unfriendiest airport?!

Also the five unfriendliest airports have less than 0.5 pt difference between them. If was LTN management, I would consider suing the website for defamation and being able to make this statement with such a small number of people asked.

skyscanners.net press release:
http://www.skyscanner.net/news/artic...port-named-uks-rudest-airport.html


User currently offlineAussieItaliano From United Kingdom, joined Jan 2005, 442 posts, RR: 0
Reply 7, posted (2 years 3 months 3 weeks 13 hours ago) and read 9093 times:

Quoting ScottishDavie (Reply 1):
So much depends on the questions asked and the mood the respondent is in at the time. For example I've always found CGN a friendly airport but on my last visit I had a totally unexpected run in with an exceptionally obnoxious security person.

I had a similar experience with AMS last time I flew out of there. If I had been polled straightaway after that experience, I would have given AMS very low marks. However, I don't often fly in and out of AMS, so I really don't have many positive experiences to counterbalance it.

I wonder if there would be a way to craft a poll that focused on regular travellers in and out of certain airports, or at least people who have used the airport more than three times within the previous six months. I think that would give a better picture of the common experience at an airport rather than taking a poll of travellers who could be tainted by one or two bad experiences that aren't really typical for the airport.



LHR - The Capital of the World
User currently offlinespud757 From United Kingdom, joined Nov 2007, 345 posts, RR: 0
Reply 8, posted (2 years 3 months 3 weeks 13 hours ago) and read 9034 times:

Just goes to prove us northerners are a much frienflier and more helpful bunch  

No surprises though - each time I've taken a flight through LTN it hasn't been a pleasant experience (even after all the terminal upgrades). Can't comment on LGW as not used it since 2001. LHR is always a mixed experience but I generally find T5 customer service better than T3. Love LCY though - a very nice airport to use and no problems with the staff.

Manchester generally good (apart from my last trip with a no common sense robotic security employee).


User currently offlinegoosebayguy From United Kingdom, joined Sep 2009, 416 posts, RR: 0
Reply 9, posted (2 years 3 months 3 weeks 12 hours ago) and read 8471 times:

I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80. If you leave the car unattended its towed immediately. The tow truck was sitting in the middle of the car park. I was going to ask him if he got plenty of business but decided against it because he might be rude! Went off to look at the biz jets there and on my way back under the tunnel there he was driving along towing a car! Must be huge business! Goodness knows what the tow charge is!

User currently offlinePI4EVER From United States of America, joined May 2009, 706 posts, RR: 2
Reply 10, posted (2 years 3 months 3 weeks 11 hours ago) and read 8139 times:

A random polling will likely result in at least a mixed bag of responses; however, it takes just one experience, on this side of the Atlantic, to sour you on JFK and MIA so LTN and CDG should not feel slighted.
The yelling, shouting and belligerent manners leave you with a warm "Welcome to the USA" feeling that insures you don't repeat the experience ever again.
Did it twice in both airports. No third time for charm.



watch what you want. you may get it.
User currently offlineGiancavia From Vatican City, joined Feb 2010, 1385 posts, RR: 0
Reply 11, posted (2 years 3 months 3 weeks 11 hours ago) and read 7921 times:

Quoting goosebayguy (Reply 9):
I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80.

I dont see the problem here, why do people need to spend more then 10 minutes at the drop off point? Go park if they need longer then that. If you went to view planes you can go to the other side of the airfield and have probably the best view in the world of aircraft alongside the runway at the crashgate and in the fields. I am sure you already know this though.


User currently offlinegoosebayguy From United Kingdom, joined Sep 2009, 416 posts, RR: 0
Reply 12, posted (2 years 3 months 3 weeks 11 hours ago) and read 7797 times:

Quoting imiakhtar (Reply 2):
Remember folks: it's grim t'up North.

No doubt that's why the friendliest airports are in the North then?


User currently offlineeurowings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 13, posted (2 years 3 months 3 weeks 11 hours ago) and read 7636 times:

It's hardly a very scientific poll, the sample size is tiny for a start. Are we including staff that the airport doesn't employ, or is it just anyone? What some see as 'rude', others see as acceptable. 'Friendliness' is not clear cut in the slightest.

I haven't flown through LTN so I couldn't give my experience, but I tend to find different types of staff at all airports. A few months ago, I came across a very abrupt and unpleasant member of security staff at MAN, but that was very out of character for the airport.


User currently offlinegilesdavies From United Kingdom, joined Dec 2003, 3052 posts, RR: 2
Reply 14, posted (2 years 3 months 3 weeks 11 hours ago) and read 7481 times:

Quoting goosebayguy (Reply 9):
I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80. If you leave the car unattended its towed immediately.

Why are you singling out LTN? This is the same policy at Birmingham, East Midlands and soon to be Stansted and that is just the aiports I have used and experienced. I know other UK airports have also been mentioned too, in other forums!

Passengers have the option to park free for 30 mins in the Mid Stay car park, and get the free bus that takes you to the terminal every 10mins.

LTN choose to implement this policy, as the Central Terminal Area gets very congested and to reduce the traffic that goes into this area. As they are limited to how this area is developed and can be expanded. It's not necessarily as a way to raise extra cash.


User currently offlineOzGlobal From France, joined Nov 2004, 2732 posts, RR: 4
Reply 15, posted (2 years 3 months 3 weeks 10 hours ago) and read 7237 times:

So a UK-based site tells us that the English dislike the French (CDG)? So what else is new. The English are not so popular here either. CDG is no picnic, but most airports in the US are worse in terms of rudeness and I'm a native english speaker. The worst immigration experiences I have are entering the UK on an Australian passport and the rudest most abusive experience ever was JKF boarder security in 2003. So bash the French if you want, but they've far from got the nasty airport stakes sewn-up.

[Edited 2012-09-01 14:07:43]


When all's said and done, there'll be more said than done.
User currently offlineeurowings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 16, posted (2 years 3 months 3 weeks 9 hours ago) and read 6133 times:

Quoting OzGlobal (Reply 15):
So a UK-based site tells us that the English dislike the French (CDG)?....So bash the French if you want, but they've far from got the nasty airport stakes sewn-up.

Why does this have to be interpreted as "bashing the French"? LHR didn't do much better than CDG, the latter scored just over a point less.

In any case, it's just publicity for Skyscanner, which is now available in 20+ languages.

[Edited 2012-09-01 14:52:21]

User currently offlineOzGlobal From France, joined Nov 2004, 2732 posts, RR: 4
Reply 17, posted (2 years 3 months 3 weeks 9 hours ago) and read 5913 times:

Quoting eurowings (Reply 16):
Why does this have to be interpreted as "bashing the French"?

Don't know. You tell me...

From the article (UK source referreing to UK based survey):

"Paris was voted the rudest airport in Europe...."

And read the largely UK posts on the thread so far:

Quoting OA260 (Thread starter):
Paris labelled rudest in the world
Quoting ScottishDavie (Reply 1):
My limited experience of LTN and CDG suggests that they probably deserve their places
Quoting gingersnap (Reply 4):

Doesn't surprise me about either LTN or CDG.




[Edited 2012-09-01 15:08:11]


When all's said and done, there'll be more said than done.
User currently offlinecaljn From United States of America, joined Oct 2007, 224 posts, RR: 0
Reply 18, posted (2 years 3 months 3 weeks 8 hours ago) and read 5187 times:

Parisian's know they live in the world's best city, so no need to make visitors feel welcome.
They're just going to leave envious no matter.


User currently offlinekdhurst380 From United Kingdom, joined Jun 2010, 219 posts, RR: 0
Reply 19, posted (2 years 3 months 3 weeks 7 hours ago) and read 4576 times:

I regularly use Gatwick and since takeover from BAA has been nothing but a smooth experience. Surprised Heathrow doesn't feature up there, the last two occasions I've used T5 have been awful, totally unfriendly. I can handle that, but the embarrassment to foreign visitors is shameful.

In terms of Manchester, I've never come across an 'officer' that's been even slightly phased by my presence. Generally miserable and unhuman like, if that's an example of northern hospitality then I'll take a London airport anyday.


User currently offlinekdhurst380 From United Kingdom, joined Jun 2010, 219 posts, RR: 0
Reply 20, posted (2 years 3 months 3 weeks 7 hours ago) and read 4521 times:

Quoting caljn (Reply 18):
Parisian's know they live in the world's best city, so no need to make visitors feel welcome.
They're just going to leave envious no matter.

You are joking right? I found Paris dirty, expensive and very unfriendly. It depends what your definition of 'best' is, but I can think of many cities I'd rather visit, and they're in Asia.


User currently offlineDariusBieber From United States of America, joined Oct 2009, 209 posts, RR: 0
Reply 21, posted (2 years 3 months 3 weeks 7 hours ago) and read 4213 times:

Quoting kdhurst380 (Reply 20):
You are joking right? I found Paris dirty, expensive and very unfriendly. It depends what your definition of 'best' is, but I can think of many cities I'd rather visit, and they're in Asia.

As I wouldn't be that rude about it, but to be blunt I'd have to agree. As a German myself, I am keen to have everything be clean and in tip top shape. Just looking at Air France's planes and their lack of cleanliness on the outside has a lot to say.

[Edited 2012-09-01 17:11:51]


Darius Bieber
User currently offlineshufflemoomin From Denmark, joined Jun 2010, 480 posts, RR: 2
Reply 22, posted (2 years 3 months 3 weeks 5 hours ago) and read 3449 times:

CPH as Europe's friendliest. LOL. Sorry, but that really cheered up my day. I think we can discount the survey immediately.  

User currently offlineFRAspotter From United States of America, joined May 2004, 2361 posts, RR: 9
Reply 23, posted (2 years 3 months 3 weeks 1 hour ago) and read 2957 times:

Now if they were to begin talking about US airports, I would have to insist that EWR make the very top of the list...


"Drunk drivers run stop signs. Stoners wait for them to turn green."
User currently offlineDavid L From United Kingdom, joined May 1999, 9545 posts, RR: 42
Reply 24, posted (2 years 3 months 2 weeks 6 days 21 hours ago) and read 2092 times:

In the last few years I've only flown through GLA, EDI, LHR, CDG and GVA. It pains me to say it, as someone from Glasgow living in Edinburgh, but GLA and LHR are definitely a pain compared to EDI. I can't remember any problems at CDG but I wish some of the staff at GLA and LHR would take a look at how they treat customers at GVA. Going through security at LHR reminds me of the way certain NCOs like to test the temperament of new army recruits in the hope that someone will snap and tell them to shut the ... up. Is it really such a big deal if I join a queue of two instead of walking another ten metres to an empty line?

User currently offlinesandyb123 From UK - Scotland, joined Oct 2007, 1133 posts, RR: 0
Reply 25, posted (2 years 3 months 2 weeks 6 days 21 hours ago) and read 2063 times:
Support Airliners.net - become a First Class Member!

Skyscanner is based in Edinburgh, wonder if that has any influence on the survey!?  

Sandyb123



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