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United To Launch New Website And Perks For FF's  
User currently offlinesdexplorer00 From United States of America, joined Dec 2007, 147 posts, RR: 0
Posted (1 year 9 months 3 weeks 4 days 5 hours ago) and read 12855 times:

Looks like United will be launching a new website in the next few weeks including a return of expert mode!

"United Airlines is scheduled to roll out an upgraded website. Improved features will include one that allows users to see where they rank in line for an upgrade to business or first class. The upgrade update will be available as soon as you book a ticket."

"Also making a reappearance on United's website will be an "expert mode" feature that allows you to view fare information by cabin. First class, for example, has certain codes for full-fare seats ("F"), discounted seats ("A") and a variety of upgrade categories including "R."

http://www.cnbc.com/id/49060530?__so...hoo|headline|quote|text|&par=yahoo

[Edited 2012-09-17 14:49:51]

[Edited 2012-09-17 14:52:47]

36 replies: All unread, showing first 25:
 
User currently offlineairliner371 From United States of America, joined Aug 2012, 1367 posts, RR: 1
Reply 1, posted (1 year 9 months 3 weeks 4 days 4 hours ago) and read 12737 times:

Good! New website is needed.


You will either love or hate the airline industry. If you love it, it will get in your blood and it will never leave.
User currently offlinedcann40 From United States of America, joined Sep 2012, 303 posts, RR: 0
Reply 2, posted (1 year 9 months 3 weeks 4 days 4 hours ago) and read 12724 times:

Quoting sdexplorer00 (Thread starter):
Improved features will include one that allows users to see where they rank in line for an upgrade to business or first class

As far as I know, other airlines have offered this for a while, including via apps. But it's good that UA is adding this nonetheless.


User currently offlinesdexplorer00 From United States of America, joined Dec 2007, 147 posts, RR: 0
Reply 3, posted (1 year 9 months 3 weeks 4 days 4 hours ago) and read 12658 times:

Quoting dcann40 (Reply 2):

They do currently do offer that after check in time. What they will offer is the ability to see during booking process.


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3702 posts, RR: 2
Reply 4, posted (1 year 9 months 3 weeks 4 days 3 hours ago) and read 12404 times:

I remember when UA cut over to SHARES, some people were mad that they simply used CO's website with minor changes (like replacing OnePass with MileagePlus). Given the IT issues that UA had, I'm glad that they decided to focus on getting the website converted to SHARES first and then work on the redesign. That said, I was surprised that UA didn't replace the JPEG headers with the right post-merger font (FF Clan) as a simple interim brand consistency measure until the new website was done.

IIRC, a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.



I don't work for FWA, their tenants, or their ad agency. But I still love FWA.
User currently offlineairliner371 From United States of America, joined Aug 2012, 1367 posts, RR: 1
Reply 5, posted (1 year 9 months 3 weeks 4 days 3 hours ago) and read 12347 times:

Quote:
IIRC, a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.

Thats good, Looks like United is beginning to move away from its merger pains. WN/FL should be moving away from theirs sometime next year.



You will either love or hate the airline industry. If you love it, it will get in your blood and it will never leave.
User currently offlinedcann40 From United States of America, joined Sep 2012, 303 posts, RR: 0
Reply 6, posted (1 year 9 months 3 weeks 4 days 2 hours ago) and read 12294 times:

Quoting sdexplorer00 (Reply 3):
They do currently do offer that after check in time. What they will offer is the ability to see during booking process.

Thank you for the clarification.

However, I'm not really sure what good this information will do.

The only thing that really matters is how the list looks at the moment the GA is doing the upgrades. People change flights all the time. And all it takes is one cancelled flight with rollovers for any available seats to disappear.

I've booked flights where first or business was full and the loads must have changed umpteen times from the time of booking until boarding - and I got an upgrade. I'm not saying some flights don't remain static, but you can't predict which will and which will not.

Nonetheless, it's interesting that UA would invest their efforts in doing this. I see this as a shiny object and it would take me a lot to be convinced of the actual value.


User currently offlineCX747 From United States of America, joined May 1999, 4453 posts, RR: 5
Reply 7, posted (1 year 9 months 3 weeks 4 days 1 hour ago) and read 12014 times:

I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.



"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
User currently offlinemcdu From United States of America, joined Apr 2005, 1448 posts, RR: 17
Reply 8, posted (1 year 9 months 3 weeks 4 days ago) and read 11864 times:

Quoting CX747 (Reply 7):
Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

Hate ask the obvious questions.......


If you haven't flown UA in a very long time then how is that loyalty? If you are willing to fly WN and start from scratch then why not just take a UA flight and keep your miles? Also, as a loyal customer wouldn't you qualify for free checked bag?
Must say you are not making a very good argument. Try booking WN from EWR to BOM/TLV/PVG/PEK and anywhere else on the globe. The options are very limited with WN.


User currently offlineORDBOSEWR From United States of America, joined Jun 2011, 422 posts, RR: 0
Reply 9, posted (1 year 9 months 3 weeks 3 days 23 hours ago) and read 11686 times:

Quoting CX747 (Reply 7):

I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

fyi: Most (if not all) of the airlines now have miles expiring after a period of no activity. I could be wrong but this was driven more by the accounting issues. Remember when you have miles the airlines have liability on the books for something.


User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17275 posts, RR: 46
Reply 10, posted (1 year 9 months 3 weeks 3 days 23 hours ago) and read 11610 times:

Quoting CX747 (Reply 7):
. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish

You know the bar is so low, it's virtually impossible to not have any activity in your account, unless you're dead...in which case you won't need the miles anyway.

Quoting ORDBOSEWR (Reply 9):
It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

  



E pur si muove -Galileo
User currently offlineVC10er From United States of America, joined Feb 2007, 2855 posts, RR: 10
Reply 11, posted (1 year 9 months 3 weeks 3 days 19 hours ago) and read 11249 times:
Support Airliners.net - become a First Class Member!

I will be SO thrilled NOT to have to look at the old CO website. I could also say "what took them so long?" a website says more about an airline than the livery in terms of branding. But, I hope waiting this long for the website and ads, that they took the time to make them great.

Be certain that the McG/Bowen ads will "pull at the heart strings" as it's their sweet spot!

I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.



The world is missing love, let's use our flights to spread it!
User currently offlineCX747 From United States of America, joined May 1999, 4453 posts, RR: 5
Reply 12, posted (1 year 9 months 3 weeks 3 days 14 hours ago) and read 10989 times:

To answer some of your questions. I have flown recently and have over a year until my points expire. As for it being sooooo easy, tha's a farce. I don't have a credit card with them nor do I need one. Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.


"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
User currently offlineRyanairGuru From Australia, joined Oct 2006, 5167 posts, RR: 4
Reply 13, posted (1 year 9 months 3 weeks 3 days 14 hours ago) and read 10963 times:

Quoting FWAERJ (Reply 4):
a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.

That's really great news, and I think it is actually a positive step in fixing up the mess of the last 6 months. I do however hope that they get the balance right: if all it does is suggest that all's good at the ranch then it will be a flop because it will sound very hollow. In comparison if it suggests (somehow) that this is still work in progress and try and build excitement behind the change then that would be better at repositioning the brand.

IMHO the other thing they need is to get the new uniforms out. Honestly, I think that they should have got everyone wearing the same thing on 3/3. Of course it wouldn't have mitigated a disaster, but right now I feel that everyone proudly showing off which side they came from is helping to establish a divisive us-vs-them mentality.

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

Sorry I'm totally confused, how can you have brand loyalty to something you don't buy?!?!

As said above, pretty much every airline does this now - I can't think of a single one of the top of my head where miles don't expire.



Worked Hard, Flew Right
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4215 posts, RR: 1
Reply 14, posted (1 year 9 months 3 weeks 3 days 13 hours ago) and read 10819 times:
Support Airliners.net - become a First Class Member!

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

In fact, not flying for a couple months doesn't change your "Lifetime Miles." You don't get Lifetime Miles without some sort of loyalty.

Quoting MaverickM11 (Reply 10):
You know the bar is so low, it's virtually impossible to not have any activity in your account, unless you're dead...in which case you won't need the miles anyway.

As a TWA 'Aviator' class FF decades ago, I still have miles and privileges on AA. Rather than mock it, I use it? I fly AA several time a year to keep my AAdvantage account active. Occasioanlly, I even buy an AA upgrade. I always opt for Choice seats.

If you fly as part of your livelihood, the last thing you should be doing is dissing your benefits -- no matter how you obtained them


User currently offlinecosyr From United States of America, joined Jul 2012, 365 posts, RR: 0
Reply 15, posted (1 year 9 months 3 weeks 3 days 11 hours ago) and read 10009 times:

Quoting CX747 (Reply 7):
I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

If you've earned so many miles with CO, why don't you have the Credit Card? Your miles won't expire and you won't have checked bag fees.


User currently offlineairzim From Zimbabwe, joined Jun 2001, 1197 posts, RR: 1
Reply 16, posted (1 year 9 months 3 weeks 3 days 11 hours ago) and read 9862 times:

Quoting VC10er (Reply 11):

I will be SO thrilled NOT to have to look at the old CO website. I could also say "what took them so long?" a website says more about an airline than the livery in terms of branding. But, I hope waiting this long for the website and ads, that they took the time to make them great.

Be certain that the McG/Bowen ads will "pull at the heart strings" as it's their sweet spot!

I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.

Don't get your hopes up. It's still the same look and feel, just different information.

I hated the pmUA website. I don't care how it looks, it's all about workflow. IMHO, the workflow never made any sense.

I really appreciate having one page that summarizes everything I need.

At the end of the day, it's all a matter of personal opinion.


User currently onlineSTT757 From United States of America, joined Mar 2000, 16793 posts, RR: 51
Reply 17, posted (1 year 9 months 3 weeks 3 days 10 hours ago) and read 9230 times:

Quoting ORDBOSEWR (Reply 9):
It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

You also keep your account active by using points, either a reward, upgrade or even using some points for a free magazine subscription. I too was worried by the change, being a Onepass member for so long my original card had EA and CO on it, but now I realize it's not likely any of my miles will ever expire.

Especially since I use the shop Mileage plus to buy my Wife flowers every Valentine's day, you get something like 50 miles for every dollar spent at FTD for flowers during Valentine's Day.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlinevgnatl747 From United States of America, joined Apr 2001, 1513 posts, RR: 2
Reply 18, posted (1 year 9 months 3 weeks 3 days 10 hours ago) and read 9213 times:

Quoting mcdu (Reply 8):
If you haven't flown UA in a very long time then how is that loyalty? If you are willing to fly WN and start from scratch then why not just take a UA flight and keep your miles? Also, as a loyal customer wouldn't you qualify for free checked bag?

   Well said. I get sort of 'torqued' off with posts of people wining about not getting the perks when they don't put in the loyalty. I've said it before and I'll say it again, it's not the people that fly 4, 6, or even 8 segments a year that pay the bills of the airline. Not to say that being loyal to a carrier for your annual vacation isn't appreciated, but it's not the level of loyalty we're talking about here with respect to FF perks. If you don't have a status, it's not applicable to you.

Quoting ORDBOSEWR (Reply 9):
Most (if not all) of the airlines now have miles expiring after a period of no activity.

At least in UA's case, simply having the airline credit card waives the expiration of miles, and offsets if you have a slower year and don't renew status, with priority boarding and other 'light' perks.

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

To play devils advocate, that's sort of the definition of loyalty. Saying I'm loyal to Coca Cola but drink Pepsi 40% of the time, shows that I'm in fact not loyal to Coke.

Quoting VC10er (Reply 11):
I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.

I'm looking forward to it too. While UA may be a couple steps behind other carriers on some of this capability. We can hope that means they've done their homework and will bring a more capable toolset to us.



Work Hard. Fly Right. Continental Airlines
User currently offlinehohd From United States of America, joined May 2008, 388 posts, RR: 0
Reply 19, posted (1 year 9 months 3 weeks 3 days 10 hours ago) and read 9194 times:

The old CO website will still be there. Only the expert flyer mode and some other features will be added. For most casual flyers, they will not notice them.

And I like the website, it is one of the best airline websites, far better than WN.


User currently offlineairliner371 From United States of America, joined Aug 2012, 1367 posts, RR: 1
Reply 20, posted (1 year 9 months 3 weeks 3 days 10 hours ago) and read 9178 times:

Quote:
And I like the website, it is one of the best airline websites, far better than WN.

I do not like the UA website, it is way to cluttered and un organized. Going to WN, it is one of my favorite airline websites. The problem is people seem to think WN can't change so when change happens (website, evolve interior, etc...) they go crazy and don't give them a chance.



You will either love or hate the airline industry. If you love it, it will get in your blood and it will never leave.
User currently offlineRDH3E From United States of America, joined Mar 2011, 1568 posts, RR: 2
Reply 21, posted (1 year 9 months 3 weeks 3 days 9 hours ago) and read 8529 times:

Quoting STT757 (Reply 17):
Especially since I use the shop Mileage plus to buy my Wife flowers every Valentine's day, you get something like 50 miles for every dollar spent at FTD for flowers during Valentine's Day.

I do the same, it was 30x miles on FTD this year. Also, you DO NOT need to have a UA credit card to accrue miles through Mileage Plus Dining. If you're located in a hub city, you'll more than likely randomly hit a MP dining location more than once a year. One of my local bars is, and since I frequent it once a month, I now get 5x miles on MP dining transactions, so 5% off beers  


User currently offlineAA94 From United States of America, joined Aug 2011, 560 posts, RR: 2
Reply 22, posted (1 year 9 months 3 weeks 3 days 5 hours ago) and read 6093 times:

The only airline that I know of whose miles do not expire is Delta's. SkyPesos, er.... SkyMiles, never expire. But look at what they're worth.   

Quoting CX747 (Reply 7):
Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

This isn't at all unreasonable. UA is a business, not a charity, and the point of a loyalty program is to reward those who are most loyal. Threatening to take your business elsewhere because UA wants your loyalty doesn't seem very loyal to me at all.

As for their website, I'm glad UA will be updating it. It has a lot of nice functionality and features, IMO, but is lacking from an aesthetic perspective.



Choose a challenge over competence / Eleanor Roosevelt
User currently offlineWROORD From United States of America, joined Mar 2009, 942 posts, RR: 0
Reply 23, posted (1 year 9 months 3 weeks 3 days 4 hours ago) and read 5396 times:

I wish they put back the search by fare and schedule. It was so easy to navigate with all outbound flights in one column and inbound in the other all on one page.

User currently offlineCX747 From United States of America, joined May 1999, 4453 posts, RR: 5
Reply 24, posted (1 year 9 months 3 weeks 3 days 1 hour ago) and read 5239 times:

I think we are taking a couple of things out of context, so I'd like to qualify.

My original post talked about how my miles are set to expire next year and that I don't think that is fair. Whether or not I "ride" on an aircraft with greater frequency than anyone else on this site is really inconsequential. I'm not looking for "perks" or "upgrades" similar to somone who is always catching flights. What I do expect is that "points" that I've paid for over the better part of a decade not vanish. I shouldn't have to sign up for a credit card I don't need or other programs that the carrier operates.

If United is changing their program to be more in line with other carriers thats fine. That's their perogative but in my mind, it's not the company that I've known over the last decade plus.



"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
25 United1 : UA has had the 18 months limit in place for years. Do you travel at all? All you have to do is earn or use one mile and your account is good for anot
26 VC10er : IMHO! I agree the worlds most beautiful website that doesn't function well is a total waste. As I am in the branding business I can say professionall
27 VC10er : And I also think Lufthansa is consistant and beautiful. However, I admit to never using it.
28 co772 : Does anyone know when expert mode will return? There is now a notice in the reservation that I am eligible for an upgrade but it doesn't let me see wh
29 ORDBOSEWR : It is available now as opt-in feature. You have to go into your profile and select flight preferences and check the 'expert mode' checkbox after you
30 co772 : Thanks!
31 UA767400 : That is great news...I just hope they keep the aircraft number under flight status!
32 Post contains links warreng24 : Old news. Expert mode was brought back as of a few days ago. http://www.flyertalk.com/forum/19375759-post326.html Very old news. This was rolled out
33 sldispatcher : So when does something a few days ago become "old"? Ahhh...so one month ago is "very old". I am always amazed on a.net how snarky people are to each
34 Post contains images sdexplorer00 : If you cared to look, this thread was started on September 17th so before your old news!
35 syncmaster : On a site as large as United's, that may be more complicated than you think. Additionally, I'm sure they decided to devote their resources towards th
36 traindoc : The expert mode is back as of 9/24. You have to be a Mileage Plus member in order to use it. You go to your Mileage Plus account search preferences an
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