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Ryanair Abandons Passengers In Rijeka  
User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24752 times:
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Good morning.


More bad press for Ryanair this time originating in the Balkans. A Ryanair flights from Rijeka to Stockholm Skavsta was cancelled due to strong winds. The problem occured when the flight departed two hours later without any passengers which made sense since they did not inform the passengers.

Ryanair did not provide alternatives to the passengers leaving them on their own to find their way home; this was further complicated by the fact that there is no internet connection at the airport. Some passengers had to spend up to €1,000 to get home and Ryanair is refusing to refund their travel expenses.
The Swedish Consumer Agency, Konsumentverket, has slammed Ryanair for its conduct last Friday. It says the airline was required to offer help with finding passengers alternative transport and provide them with food and accommodation.


Now, I am no expert but if the flight was cancelled wasn't Ryanair's duty under European Union law to find an alternative way home for these passengers?

For those interested you can read the full article here:

http://exyuaviation.blogspot.com/

JU068

150 replies: All unread, showing first 25:
 
User currently offlinekl911 From Czech Republic, joined Jul 2003, 5263 posts, RR: 15
Reply 1, posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24745 times:

Quoting ju068 (Thread starter):
Now, I am no expert but if the flight was cancelled wasn't Ryanair's duty under European Union law to find an alternative way home for these passengers?

Croatia is no EU member.


User currently offlinescouseflyer From United Kingdom, joined Apr 2006, 3398 posts, RR: 9
Reply 2, posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24729 times:

Don't know the laws and whether Ryansir abides by them but when I was travelling them and it looked like our flight was to be cancelled they just kept saying "you'll be refunded for your ticket" which I had bought 9 months previously for £35 - that wouldn't of been much use in trying to get back to the UK at such short notice.........

User currently offlineMIAspotter From Spain, joined Nov 2001, 2831 posts, RR: 25
Reply 3, posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24713 times:

As I always say ¨pay peanuts, get monkeys¨

Quoting ju068 (Thread starter):
Now, I am no expert but if the flight was cancelled wasn't Ryanair's duty under European Union law to find an alternative way home for these passengers?

Yes. but obviously they (FR) will alegate the flight was delayed/cancelled due to weather related issues and therefore not their fault.

But I don´t know how much this rule covers.

MIAspotter.



I think, therefore I don´t fly Ryanair.
User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Reply 4, posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24686 times:
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Quoting kl911 (Reply 1):

Doesn't matter, they are going to become a member in July 2013. Also if these rules apply in Serbia, which is nowhere close to being an EU member, then I do not see why they would not apply in Craotia.


User currently offlineLOWS From Austria, joined Oct 2011, 1177 posts, RR: 1
Reply 5, posted (2 years 2 months 1 week 4 days 17 hours ago) and read 24686 times:

Quoting kl911 (Reply 1):
Croatia is no EU member.

The EU Regulations apply to any flight operating within, or with an origin or destination within the EU.

Quote:
You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances. In addition the airline must offer you the choice between:
1. reimbursement of your ticket within seven days;
2. re-routing to your final destination under similar conditions;
3. and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).
http://ec.europa.eu/transport/passen...rights/en/07-air-cancellation.html


User currently offlinePanHAM From Germany, joined May 2005, 9676 posts, RR: 31
Reply 6, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24665 times:

Sweden is a EU member and that is the place where the ticketes were bought.

With your argument, any carrier could abandon passengers in Cochabamba or Sydney and tell them to see how they get back home.

The carrier is responsible in such circumstances , simple as that. Thje problem with FR is, that they seem to have a legal adress in ireland only, they cannot be reached n any other country they serve. The 180 people from this flight should unite and share the cost for the law suit in Ireland.



E's passed on! That parrot is no more! He has ceased to be! E's expired and gone to meet 'is maker!
User currently offlineLOWS From Austria, joined Oct 2011, 1177 posts, RR: 1
Reply 7, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24648 times:

Quoting PanHAM (Reply 6):
The carrier is responsible in such circumstances , simple as that. Thje problem with FR is, that they seem to have a legal adress in ireland only, they cannot be reached n any other country they serve. The 180 people from this flight should unite and share the cost for the law suit in Ireland.

They should be able to find redress through the Swedish consumer protection agency that is responsible for these complaints in Sweden.


User currently offlineMIAspotter From Spain, joined Nov 2001, 2831 posts, RR: 25
Reply 8, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24650 times:

Quoting kl911 (Reply 1):
Croatia is no EU member.

The protection accorded to passengers departing from OR to an airport located in a Member State should be extended to those leaving an airport located in a third country for one situated in a Member State, when a Community carrier operates the flight and where a community carrier is defined as any carrier licensed to operate within that community.

departing from an EU member state, or
travelling to an EU member state on an airline based in an EU member state

http://en.wikipedia.org/wiki/Regulation_261/2004

MIAspotter



I think, therefore I don´t fly Ryanair.
User currently offlinekl911 From Czech Republic, joined Jul 2003, 5263 posts, RR: 15
Reply 9, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24630 times:

Quoting PanHAM (Reply 6):
The 180 people from this flight should unite and share the cost for the law suit in Ireland.

Not if it was weather related and stated in the conditions of travel which everybody accepted. Many airlines use weather as an excuse.


User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Reply 10, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24584 times:
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Quoting kl911 (Reply 9):

Well the plane was already there so they could have delayed the flight until the weather calmed. I guess it was easier to cancel it since like that they would not need to provide the passengers with refreshments.


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2528 posts, RR: 1
Reply 11, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24524 times:

Quoting kl911 (Reply 9):
Not if it was weather related and stated in the conditions of travel which everybody accepted. Many airlines use weather as an excuse.

and many of them use the same excuse to jump holding queues and declare emergency landings...


I will for once agree with MOL, these passengers were stupid to book Ryanair in the first place... They got what they paid for!



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlinePanHAM From Germany, joined May 2005, 9676 posts, RR: 31
Reply 12, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24462 times:

Quoting kl911 (Reply 9):
Not if it was weather related and stated in the conditions of travel which everybody accepted. Many airlines use weather as an excuse.

they will not be compensated, that's correct. But FR is still responsible to fulfill their part of the contract and that is, getting the passengers back home safely. What FR did here is simply a breach of contract. Period.

Regardless what their fine print on 40 pages might say. Illegal conditions of contract are nil and void.

[Edited 2012-09-18 01:28:28]


E's passed on! That parrot is no more! He has ceased to be! E's expired and gone to meet 'is maker!
User currently offlineAF185 From Hong Kong, joined Sep 2012, 262 posts, RR: 0
Reply 13, posted (2 years 2 months 1 week 4 days 16 hours ago) and read 24396 times:

Quoting AIR MALTA (Reply 11):
I will for once agree with MOL, these passengers were stupid to book Ryanair in the first place... They got what they paid for!

When I fly FR, I know what to expect in terms of service and baggage policy, as you said "i know what I paid for". But I certainly do not expect to be stranded in an airport for whatever reasons without being advised/compensated with a minimum of respect that should be relevant for any carrier...including low costs.

Flying low cost does not mean being treated like animals..


User currently offlineual777uk From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 14, posted (2 years 2 months 1 week 4 days 15 hours ago) and read 24305 times:

Quoting AF185 (Reply 13):
Flying low cost does not mean being treated like animals..

Clearly it does if you go with FR. You need to keep your fingers crossed for the whole flight there and back as when it goes wrong, they do not give a toss about you....been there, got the T-Shirt and will never fly them again, no matter how much more it costs to go out of the way.


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2528 posts, RR: 1
Reply 15, posted (2 years 2 months 1 week 4 days 14 hours ago) and read 24051 times:

Quoting AF185 (Reply 13):
Flying low cost does not mean being treated like animals..

With Ryanair yes. It has been proven millions of times in the past... and it will happen all over again...

The fact that the flight left empty to Stockholm 2 hours laters says a lot about how much Ryanair cares about you or your customer...

I am definitely not flying them. And I prefer giving my money to other airlines that treat me decenty and that treat their personnel decently which we always tend to forget...

Ryanair has indeed lowered the cost of flying in Europe but it certainly lowered the quality of service and lowered the standard of living of all cabin crews around Europe...



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlinesmws From Estonia, joined Jun 2012, 66 posts, RR: 0
Reply 16, posted (2 years 2 months 1 week 4 days 11 hours ago) and read 23375 times:

Now, while I'm all for a good Ryanair bashing, there are a few pesky things such as facts, or lack of them to be more precise, which bothers me about this cancellation. Either Ryanair screwed things up more that is apparent on first glance (mainly, violating their own terms & conditions), or a frustrated customer is making things up. Currently I'm leaning towards the latter, as there are no other sources for this news item anywhere else. But I'd still wait for more facts and sources to even consider this is anything noteworthy.

I'll also just paste the Ryanair terms & conditions from their website. According to these, the cancellation & following actions shouldn't have been more than a slight nuisance for the passengers.

Quote:
9.2 CANCELLATION AND DELAYS

9.2.1 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall, at your option, either:

9.2.1.1 carry you at the earliest opportunity on another of our scheduled services on which space is available between the same routing points or, alternatively and exceptionally, and subject to specific agreement with you and to the exclusion of any other obligation, arrange for you to travel on one or more of our scheduled flights without making any additional charge either (i) via another airport served by us to your destination airport or (ii) from an alternate airport served by us to your destination airport or (iii) from your airport of origin to an alternate airport served by us within the same country as your original destination or (iv) from an alternate airport served by us to an alternate destination airport within the same country as your original destination; or

9.2.1.2 carry you on the same route to your final destination at a later date at your convenience subject to seat availability; or

9.2.1.3 make a refund in accordance with the provisions of Article 10.2.

9.2.2 If your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. (click here for the text setting out these rights)


User currently offlinesmws From Estonia, joined Jun 2012, 66 posts, RR: 0
Reply 17, posted (2 years 2 months 1 week 4 days 11 hours ago) and read 23311 times:

I'll add a bit more information which I was able to dig up:

http://www.croatiantimes.com/news/Ge...ancelled_Rijeka_-_Stockholm_flight

Quote:
Speaking to the Croatian Times, Head of Communications Stephen McNamara said: "Ryanair sincerely apologised to passengers and offered them a switch to the next available flight, re-routing through another Ryanair base or a full refund.
"Ryanair also immediately emailed passengers information to allow them to change their flight free of charge via Manage My Booking, or via our reservation agents," he said.
He added: "Passengers who experienced additional accommodation or meal expenses, as a result of this cancelation, should send copies of all receipts to Ryanair for refund.
"Ryanair flight cancelations are extremely rare, with just 10 out of over 150,000 Ryanair flights cancelled in the last three months," he said.

So basically, Ryanair DID cancel the flight. They also promised to get everyone to their destinations. And they're reimbursing all costs for accommodation and meals.

So, what exactly did they do wrong? Delays, cancellations and missing transfers are extremely common, sadly.

But if Ryanair does it, the bashing commences  


User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Reply 18, posted (2 years 2 months 1 week 4 days 10 hours ago) and read 23176 times:
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Quoting smws (Reply 16):
as there are no other sources for this news item anywhere else. But I'd still wait for more facts and sources to even consider this is anything noteworthy.

Here is a Croatian source:
http://www.index.hr/vijesti/clanak/o...-zracnoj-luci-na-krku-/637457.aspx

And here is a Swedish source:
http://www.aftonbladet.se/resa/flyg/article15456246.ab

In the Croatian one it says that they were left with no choice but to look for their own arrangement. I am sorry but I would rather trust them than Ryanair.


User currently offlinesmws From Estonia, joined Jun 2012, 66 posts, RR: 0
Reply 19, posted (2 years 2 months 1 week 4 days 10 hours ago) and read 23070 times:

ju068, this is exactly the same information.

I'm just pointing out that there are gaps in the story which make it hard (for at least me) to take it at face value. We are still getting information from just one family, and their information seems to contradict Ryanair. Now, I am convinced that some sort of mis-communication between the passengers, Ryanair and the airport staff occurred.

If the passengers were not informed at the airport about their rights and what to do in these situations, then the blame falls on the airport and indeed on Ryanair by proxy. If the passengers were informed but the package they were offered did not suit their needs and they took off on a long taxi drive, then I can't see how Ryanair is to blame there. Earlier this spring FlyBe cancelled my flight from Stockholm and provided us with accommodation in a hotel and a spot with the earliest flight on the next day. We still took off on our own and flew home the same evening with another carrier. Did not once for a second think to demand reimbursement or go to the media complaining. They fulfilled their obligations in terms of cancellations, we just needed to get back sooner. So we paid the cost.

For some reason this still smells of people not knowing their rights and Ryanair's obligations in such situations. And what do reasonable people do? That's right. Whine to the media.


User currently offlinePanHAM From Germany, joined May 2005, 9676 posts, RR: 31
Reply 20, posted (2 years 2 months 1 week 4 days 10 hours ago) and read 23052 times:

Nice try, Ryanair. They operate twice weekly from Rijeka to Skavsta, these are the only flights to any destination in the FR network. Assuming that all flights are more or less fully booked the stranded passengers have no choice other than walking.

The conditions of contract restrict carriage to Ryanair. Now, FR cannot handle unless they position an aircraft to Rijeka to pick up the stranded passengers, For them, that would actually be the cheapest option.

FR has done that before, leaving the passnegrs stranded at an airport not making any attempzts to fill their part of the contract.

If FR cannot do it they have to make alternative arrangements, that can be Croation or any other airline. They HAVE to do it. The restriction to FR obliges FR to either send an aircraft or the passengers to make laternate arrangements and bill FR for the cost. A waiting time of several hours has to bee observed and after that pax are free to go on their own at the expense of FR.



E's passed on! That parrot is no more! He has ceased to be! E's expired and gone to meet 'is maker!
User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Reply 21, posted (2 years 2 months 1 week 4 days 10 hours ago) and read 22961 times:
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Quoting smws (Reply 19):

I think you have your answer below to as why they couldn't accept the deal offered to them, that is to be on the next flight out of there. Ryanair flies only to London from Rijeka (other than Stockholm) and knowing how popular Croatia is among Brits I doubt there were many seats left. I think most people on that flights could simply not wait a few days for the next flight. On top of it all the real question is if there would be enough place for everyone on the following flights.
Yes, it is nice of Ryanair to offer an alternative, but it depends if that alternative is realistic or not.

Quoting PanHAM (Reply 20):


User currently offlinekaitak From Ireland, joined Aug 1999, 12565 posts, RR: 35
Reply 22, posted (2 years 2 months 1 week 4 days 8 hours ago) and read 22727 times:

Quoting LOWS (Reply 7):
They should be able to find redress through the Swedish consumer protection agency that is responsible for these complaints in Sweden.

Does this agency have any "teeth", i.e. can it impose fines or any other punishment on FR; clearly, if what is being alleged is correct, FR needs to have a shot fired across its bows.


User currently offlineju068 From Vanuatu, joined Aug 2009, 2768 posts, RR: 6
Reply 23, posted (2 years 2 months 1 week 4 days 8 hours ago) and read 22638 times:
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Today at work I heard the European Ombudsman say that Ryanair had contacted them, I just wonder in what context. It is nice to see the airline complain at the office of the Ombudsman when they themselves do not respect European laws and regulations.

User currently offlinevegetables2001 From UK - England, joined Mar 2012, 93 posts, RR: 0
Reply 24, posted (2 years 2 months 1 week 4 days 7 hours ago) and read 22409 times:

Quoting AIR MALTA (Reply 15):
Ryanair has indeed lowered the cost of flying in Europe but it certainly lowered the quality of service and lowered the standard of living of all cabin crews around Europe...

Oh please, what utter sentimental rot. Ryanair has done nothing apart from a service, the people of Europe have decided that they prefer Lo-Cost airlines to overpriced full-fare airlines.

The reason cabin crews standard of living has decreased is because it is basically an unskilled job that lots of people are more than willing to do - it's called market forces.



A306,319,333 ATR72 BAC113/5, B703/704,717,721,732/3/4/5/7/8,741/1/4,757,763,773/E, DC8-6,9-3/5,10-30, DC106
25 captainmeeerkat : They were complaining? Can you tell us what the complaint was please and thanks?
26 kl911 : Because everybody thinks one family crying in a newspaper is a trustworthy source... What law did they not respect? They promised to get everyone to
27 ju068 : Well since they have complained to the Ombudsman it means that they are having a problem with one of the EU institutions. My guess is that they are h
28 Post contains images kl911 : Thats just business. My company moved from Holland to Hungary, so I followed. Standard of living is much lower, but thats life. Btw, having just a fi
29 MIAspotter : Unskilled job? are you kidding me? my gf is a CCM at FR and she had to endure a 2 month intensive training (paid for by her of course) and believe me
30 DocLightning : No. This is not true, not legally and not ethically. When a passenger purchases air travel, they purchase air travel. They have a right to expect: 1)
31 jlarsson : And yet, people are stupid enough to fly with them. The more you fly with them you send th signal that it's ok to be treated like sh*t.
32 captainmeeerkat : Thank you, I read it like FR contacted the Ombudsman on this occassion and that the two were related. But surely that is less expensive than having t
33 bennett123 : One other point that remains unclear is this, did FR make the offer when the flight was cancelled or when the s*** hit the fan?.
34 falkerker : having a 2 month training is still "unskilled". It means anyone can take a very short course and become an FA, it´s not like becoming a physician or
35 MIAspotter : Well it is a 2 month course in order to obtain a skill, and a longer course on other airlines, where you learn a lot of stuff, like dealing with fire
36 brilondon : Does FR not have to follow the same Passenger Bill of Rights that Europe has or has that gone by the wayside?
37 Noris : When you book a flight on the Ryanair website, does it not state the EU 261 regulation as a mandatory charge or levy? Rgds.
38 B777LRF : Two months training, however intense, does not mean it's a skilled job. They are being given the absolute legal minimum training, elevating them bare
39 falkerker : Exactly what I meant! Thanks!
40 falkerker : posted twice by mistake, again... having issues with Chrome. Mods, please delete, sorry.[Edited 2012-09-18 15:50:41]
41 SAS A340 : When Ryan air is so cheap that they even cant fuel the planes properly which has results in several emergency landings,then its time to look for a alt
42 smws : How people can get on their aircraft? First of all - cheap. Second of all - world's 6th largest airline and with 0 fatalities. Most of the crap throw
43 MIAspotter : Next time you board a flight on any airline, I invite you to call a F/A ¨burguer flipper¨ see who´s gonna save your ass in case of an emergency, m
44 SAS A340 : Well,lets hope that the next emergency landing due to lack of fuel,which seems to have been one of there new way to save a dollar or two lately makes
45 B777LRF : I'm sorry, but that statement is nothing but idiotic drivel. Anybody with just the slightest knowledge of aviation will know that a) anything you rea
46 smws : Three Ryanair planes had to make emergency landings (with sufficient fuel still left for 30 mins of flight) due to a bad weather system. I'm not hear
47 aerdingus : Hmm, I think McDonalds employees have it a lot easier on the ground if they have to deal with fires & first aid; also are McDonalds employees exp
48 falkerker : It´s certainly not an easy job. Any customer service job requires some degree of patience. What I mean by "unskilled" is (practically) anyone can ju
49 B777LRF : You may wish to go back and read my post again. Did I ever say that's the only function of the job? An airline cabin attendant is not a skilled job.
50 Post contains images cmf : Ryanair is registered in EU. You got that backwards. Everything you post here should be fit for a conversation. Remember the sites TOC a) Please resp
51 135mech : Okay, did I miss something, earlier it was said that the plane was already there and then flew out EMPTY...without it's passengers... is that true? If
52 ju068 : Yes, the plane was sitting on the tarmac and then after two hours it took off.
53 Post contains images falkerker : Perhaps the F/O missed that point in the pre-departure checklist Passengers : CHECK
54 kl911 : Passengers probably already left, and the plane was most likely needed somewhere else in the network. Nobody could have guessed that the situation wo
55 Flaps : Not at all. Most likely the plane flew directly to its next scheduled destination after Skavsta in order to get back on schedule and thus prevent a d
56 kl911 : Ok, so we can all agree now that we can close this thread? Due to mis or disinformed media this thread started.We can now conclude that the airline: *
57 falkerker : Enough for some to print bad press and call names to an airline, specially if it's FR... Seriously, you are right, this whole thread was based on wro
58 vegetables2001 : Oh please, stop taking yourself so seriously! Also, The fact that you include the above examples as the extent of your 'skill' is pretty sad, you mig
59 ju068 : You do understand that the problem were the strong winds and not tornadoes? I am sure that had they consulted the right people they could have predic
60 kl911 : Probably because Ryanair takes safety very serious and decided it was not safe to take off? Besides that I dont think Rijeka had many departures duri
61 PanHAM : They possibly abandoned theoir passengers at Rijeka because the crew timed out and did not have a toothbrush to stay overnight. Layovers at off base p
62 shufflemoomin : Wow, some people will just blindly defend Ryanair no matter what, won't they? Very sad. No matter how some fanboys feel about the Irish Flying Bus Ser
63 aerdingus : Wow, what McDonalds do you go to- I´ve never been shown to my seat in there. Not really the same thing I´m afraid. There aren´t emergency exits in
64 smws : And some people have a blind hatred for Ryanair no matter what, don't they? I do find it fascinating how people constantly willingly ignore facts (or
65 shufflemoomin : If someone makes a statement about something, that is what happened until proven otherwise. Right now there's more evidence that Ryanair are in the w
66 Post contains images SAS A340 : [ Perhaps they are in somewhat involved personally in the airline or they just might be to stupid to know what god service/behaviour is. I know that f
67 captainmeeerkat : They legally fulfilled the rules imposed on delayed or cancelled flights. What else is there other than a moral issue that has no place in this busine
68 PanHAM : They did not if they let the passengers stranded at Rijeka, If the carroier for whichever reason, cancels a flight or delays for severalhours, they h
69 smws : What about the statement made by Ryanair? About reimbursements, etc? What about the lack of other sources, comments from pax left behind? So far, it'
70 kl911 : They did, they offered rebooking on another flight via another base, or next flight out of Rijeka, or refund. Plus they paid for all meals and accomo
71 Post contains images SAS A340 : Do you really think that every passenger who felt being mistreated is turning to media? Hardly! i have two cases within my friendship that has "less
72 SAS A340 : Exactly!! People just have to realise that,you get what you paid for...low prize = poorly service! Even be prepered to be called an idiot after you b
73 Post contains images CamiloA380 : That's just rather what you want to think. What happened is that the pax was told to eff by the airport crew (who claimed they got the info from Ryan
74 shufflemoomin : Telling them to find a way to another Ryanair airport, wait days for another flight or get a refund which would do no good are all useless options. T
75 kl911 : Its weird to see this thread continue while its proven now that this tabloid newspaper just publiced stuff that was made up by one family. Good for yo
76 bongodog1964 : Which bit was made up ? The fact that FR cancelled the flight - No The fact that the passengers were told to find their own way home - No The fact th
77 MIAspotter : Well, he does not mention that he had to connect in large airports (and besides ZRH airport is a delightful place to be during connections) you are j
78 Post contains images CamiloA380 : Let me see, no airport I've been to in my life, has brought hassle. I love large airports, I love watching the traffic at large airports, passengers.
79 eicvd : So should FR offer multiple flights a day on every route in their network just so events like this never happen? Tell me how is that Ryanair's fault?
80 vegetables2001 : Service is utterly irrelevant to 99% of people who buy their own ticket cost is everything, people WANT planes to be like buses and they are the peop
81 shufflemoomin : I doubt 95% of the people involved are that stupid.
82 Post contains images kl911 : It wasnt an incident, it was a false accusation by a tabloid newspaper and a "stupid" family. It was a cancelled flight due to weather, and the airli
83 Post contains images Asturias : I guess there is no nicer way of saying it.. and I do agree. Allright, but your expectations may be somewhat high, at least in the case of FR. There
84 bongodog1964 : ] The difference is that many of the airlines who cancel flights offer their passengers a viable alternative, either on their own flight at a differen
85 smws : I fail to see which letter of the EU travel legislation they failed to respect. and:
86 cmf : Hang on there. It doesn't matter what a customer paid, the supplier must always comply with legal requirements. It isn't Ryanair's fault they do not
87 smws : And not once has it been proven in this thread that Ryanair failed to comply with requirements!
88 Aesma : No, not at all. But in a case like this (which they acknowledge is very rare) they should find a real solution, for example sending another plane. Ev
89 cmf : Why do quote Ryanair's TOC when you talk about EU legislation? I commented on the claim that you should have no expectations if you pay 20 Euro. I do
90 ju068 : Why did Ryanair have to send the passengers e-mails? Couldn't their handling agent inform the passengers like it always happens?
91 shufflemoomin : Why do you keep repeating that and twisting it to make your beloved airline look better? People had no choice but to make their way to another airpor
92 kl911 : Flying is no different from taking an international bus or train. If you have a trainticket ( which most likely costs more then a Ryanair ticket ), an
93 milesrich : Sounds to me as if Ryanair should change their Two Letter designator to FY, and I don't mean that to stand for first and economy. A check of the curr
94 Post contains images PanHAM : Excellent They must arrange for alternate service by bus to the next station where a service is available. I agree with you that , especially on FR,
95 ju068 : No, because they EU did not set the same rules for busses, trains and planes. Actually when the European legislation was prepared it was the European
96 Aesma : The EU law in question has nothing to do with low costs. When there was the volcano situation, some people ended up staying in the Maldives and such f
97 vegetables2001 : What utter garbage - "all" Ryanair flights are subsidised? The British government subsidises Ryanair on DUB-LTN? Could we have some proof? Sorry, I d
98 smws : How hard is it to understand that there is no case of violation against EU legislation or Ryanair's terms and conditions (which are key here as the pa
99 PanHAM : How hard is it to understand that anyone can sign any conditions of contract which violate common law? The acceptance of cc that do not hold up in co
100 SAS A340 : Another emergency landing right now with Ryanair! Flight FR 9086 From Alicante to gothenburg had to land in Billund Denmark......
101 PanHAM : Must have been really urgent considering the short distance BLL-GOT
102 kl911 : Yes, so probably urgent medical diversion. edit: a Swedish tabloid, the same one which made up the story about the Rijeka family, is reporting a tech
103 CamiloA380 : Sorry, it's a technical issue. That's what the pax have been told.
104 shufflemoomin : Any proof of that?
105 Akiestar : You do know how long it takes to get to Zagreb from Rijeka, right? (It takes around 4.5 hours by train.) Let alone how long it takes to get to ZAG fr
106 kl911 : Im sure if Ryanair had a menu where you could choose and pay for a delay or cancellation insurance like Wizzair has that 99,9 percent of pax are not
107 ju068 : Are you a parent? Do you really think parents with small children want to go through all that fuss just because their flight is cancelled?
108 kl911 : No, but if I had kids I wouldnt book Ryanair, or any airline for that matter. Every trip or holiday needs to be prepared, and in this case I hate to
109 UALWN : If every family with kids decided to buy through a travel agent and avoid FR, I'm afraid FR would be in serious trouble.
110 shufflemoomin : This guy will just defend Ryanair regardless, won't he? I'd honestly love to know what his attached is to lead to such fanyboyism. He MUST work for th
111 prebennorholm : Those who believe in the statement above, they should try to google something like "konsumentverket ryanair rijeka". Blaming the result on "a Swedish
112 OB1504 : How did they screw over customers? What you seem to be failing to understand is that they did exactly what they were obligated to do by both their ow
113 Aesma : No, they did nothing. Just sent an email that people couldn't actually receive.
114 Post contains links smws : Doesn't everyone have one of those smartphone thingies that actually lets you access the Internet and emails from anywhere? And if the people didn't
115 PanHAM : Unless you have a flat fee that includes Croatia, this can be a very costly exercise. Now, we talk about FR passengers, not LH business class pax. It
116 smws : Paying close to 1000 euros to get home instead of paying 10-15 euros to check the email and get details from Ryanair - not a difficult choice. And it
117 cmf : I hope a court will provide a ruling as to if this is sufficient. Personally I think it is perfectly fine if sent with reasonable advance. With peopl
118 smws : I do agree with this. Ryanair should attempt to improve on how they notify passengers of cancellations at the airport by sending sending someone over
119 PanHAM : I have said several times that their conditions of contract are for the birds and do not hold up in court. Low cost carroier or not, a company is res
120 MD11Engineer : AFAIK, whenever really challenged in court, even in labour law matters, they lost so far. Their system works through intimidation and hoping that mos
121 MD11Engineer : No. Filler Filler
122 PanHAM : Not only that, they have no real offices except in Ireland. Any private person that spent even € 1000,00 to get back home would have to put up twic
123 UALWN : Not everybody. and those who have one, know that they are ridiculously expensive to use while in roaming. Wait. I thought FR would reimburse those
124 cmf : In you opinion, how is due time defined?
125 MD11Engineer : Not really. O´leary´s interpretation of Irish labour law does mostly not agree with the interpretation of the Irish labour court. As I said before,
126 PanHAM : It is not important how I define it. I would be generous and say within 24 hours, but, without checking, the law says that IIRC, depending on the tra
127 cmf : More than 24 hour delays are common. Granted it is typically long haul. 4 - 6 hours is compensation time in EU but there is no additional compensatio
128 Post contains images PoianaMarco : Another random fail from FR. You are buying a ticket from FR with couple of euros, and you ecxept that they would give you accomodation, food OR reede
129 PanHAM : "as lomg as it takes Look at it this way, all what you mention is what the law requires. If a company does not price that in, now, who's the sheep the
130 Asturias : I'm not surprised you don't understand English, considering your spelling - these are big words; use a dictionary and figure it out. It should be pre
131 KL911 : Haha, funny man. May I ask you what your problem is, you have some really weird answers on this site I noticed. I seems to me that you dont really un
132 Asturias : Yeah, they're 'weird' because I don't agree with you. Imagine that. Weird. Also, free market does not include tax-payer leeches like FR. That's a fre
133 KL911 : O no? Ryanair is free to accept anything they get offered, and dont forget the tax payers win at the end since most of those deals give the local com
134 Asturias : Blah blah blah, that's not free market. That's surviving because of governent subsidies. That's being a parasite. Speaking of weird posts, yours is q
135 Post contains links smws : I think you have no idea how the economy works. The laissez-faire world you seem to think exists or should exist doesn't work. Period. Also, just a q
136 UALWN : Maybe you should explain those "certain situations": people living in the Balearic or Canary islands receive a 50% discount whenever they fly to the
137 RussianJet : Why oh why do you have to degrade your posts with lies? Where is the 'scam'? Is it cheap 100% of the time? No, nothing is, and yes it does depend on
138 Post contains images Asturias : We have a winner. FR isn't cheap. There are better deals to be had with even legacies. Either way, there are other LCCs, there's nothing special abou
139 captainmeeerkat : This is the same drivel you spout in every thread about FR! Would you care to show us "anything else other than your own words" that FR survives only
140 RussianJet : Nope. NOWHERE snd with noone can I fly to Norway and back for thirty pounds in total, as I will next week. You find me one single carrier with a dire
141 UALWN : First of all, it seems that you don't understand what a so-called "rescue", like the one of, say, Ireland, entails. It is not a bail out. It's just a
142 captainmeeerkat : Firstly, I understand it quite well, my point was to prove that many countries and institutions invest in an economy in the anticipation of a healthy
143 smws : I'm perfectly aware of that. I just threw this 50% discount there to demonstrate that airlines as such are a form of (heavily) subsidized public tran
144 UALWN : Greece has indeed defaulted on its debt, hence costing money to taxpayers. Ireland and Portugal haven't. Spain hasn't even been rescued yet. How like
145 Post contains links UALWN : How about the complaint AF/KL filed against FR in 2010 in front of the European Commission? In it, AF/KL claimed (they would say "proved") that, with
146 captainmeeerkat : A complaint by an airline that their competitor is doing well?? I claim that I went to Mars last year but I've no proof...
147 UALWN : No, a complaint that they receive illegal subsidies. Good for you.
148 captainmeeerkat : Ok, a complaint was made which you state is a fact. Where is your evidence that it is indeed a fact apart from a competitor airline (who is in financ
149 KL911 : Yes, Im flying from Budapest to Lanzarote again Monday, for the 3rd time in a year. Without Ryanair I would have never been able to fly there. 4 flig
150 UALWN : No: a complaint was made that I stated as such. However, I'd imagine that the complaint has some (some) merit. Otherwise, why bother? If the illegal
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