CONTACREW From United States of America, joined Feb 2012, 267 posts, RR: 0 Posted (8 months 1 day 1 hour ago) and read 10175 times:
Effective the first week of January the NRT - SIN flight currently flown with sUA NRT based FAs and using a 3-cabin 777 will transition to sCO 777 aircraft to be flown by NTA based FAs as part of the EWR - NRT - EWR trip pairing. Should be available in SHARES 9/22. Of course this is subject to change.
Flight Attendants prepare doors for departure, cross check verify straps standby for all call
Roseflyer From United States of America, joined Feb 2004, 8737 posts, RR: 52 Reply 2, posted (8 months 1 day 1 hour ago) and read 9994 times:
I am a bit surprised SIN is the route from NRT losing F. I would have thought ICN would lose F since it still has F on the nonstop from SFO which I would assume had the higher yielding traffic. Also F doesn't matter much on a 2 hour route, but SIN is a 6.5 hour flight from NRT which is the same length as many transatlantic flights.
[Edited 2012-09-20 16:55:21]
If you have never designed an airplane part before, let the real designers do the work!
WROORD From United States of America, joined Mar 2009, 810 posts, RR: 0 Reply 10, posted (8 months 23 hours ago) and read 9366 times:
Quoting LAXintl (Reply 1): Yes that is because LAX-NRT goes to a 787, and there is one fewer pmUA 777 avail at NRT now.
I thought that LAX-NRT flight continued to TPE. At least that's what I was told last time I flew ORD-TPE. ORD-NRT was on 747-400 and NRT-TPE 777 that came from LAX.
LAXintl From United States of America, joined May 2000, 22024 posts, RR: 51 Reply 11, posted (8 months 20 hours ago) and read 9029 times:
Quoting WROORD (Reply 10): I thought that LAX-NRT flight continued to TPE. At least that's what I was told last time I flew ORD-TPE. ORD-NRT was on 747-400 and NRT-TPE 777 that came from LAX.
It can vary every day. Sometimes a 777 stays and bounces around Asia for a few days even.
Point is once LAX-NRT goes to the 787 in January there is one less 777 US flight feeding equipment into NRT.
From the desert to the sea, to all of Southern California
VC10er From United States of America, joined Feb 2007, 2421 posts, RR: 9 Reply 12, posted (8 months 17 hours ago) and read 8704 times:
I would think that people paying full-fare First Class (and there are people who do and I know some of them) then switch aircraft and NOT get back into a "Global First" seat--for any duration would be, and should be furious! End of story.
IMHO: for people who upgrade to Global First, I think they too deserve Global First all the way. If one has "earned" 6 systemwide upgrades then they have flown a paid 100,000 miles in the prior year. Mileage Plus policy is, and has been, awarding this very valuable prize for decades and when used you should be given all the benefits of being in Global First.
I find the Business First lie flat ala Continental to be a very nice business seat, but it is FAR from being Global First and if the bump you down - your paid First must be bumped down and you ought to get miles added to your account if flying in GF on a systemwide.
Would SQ, BA, CX, do this to their paid first class customers?
This is why I believe UA needs many AC with their sUA, Global First seat, it is the closest thing UA offers that comes close (not equal to but close) to an Asian First experience- and Asia is United's major hunting ground.
The world is missing love, let's use our flights to spread it!
N1120A From United States of America, joined Dec 2003, 25852 posts, RR: 80 Reply 15, posted (8 months 16 hours ago) and read 8571 times:
Quoting CONTACREW (Reply 14): Care to explain why the CO cabin crews are inferior compared to the UA cabin crews?
Sure. The magical disappearance behind the curtain in the rear galley in Y after giving bare minimum drink services and the woeful lack of service in premium cabins, post-meal. The lack of customer service tools, the superiority complex, the lack of personalized attention to premium passengers, the over-catering of red meat...it goes on.
Then again, perhaps I'm just an "over-entitled" sUA 1K?
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
CONTACREW From United States of America, joined Feb 2012, 267 posts, RR: 0 Reply 16, posted (8 months 15 hours ago) and read 8526 times:
Quoting N1120A (Reply 15): Sure. The magical disappearance behind the curtain in the rear galley in Y after giving bare minimum drink services and the woeful lack of service in premium cabins, post-meal. The lack of customer service tools, the superiority complex, the lack of personalized attention to premium passengers, the over-catering of red meat...it goes on.
Then again, perhaps I'm just an "over-entitled" sUA 1K?
I hate to break it to you, but I've been on sUA flights where the FAs disappeared behind the galley curtains as well, done minimum cabin services so really a moot point. Also sUA FAs on 3-cabin aircraft are struggling with the premium cabin service because of the staffing levels at sUA. They need to add at least 2-3 extra FA's on the 3-cabin aircraft so that a proper premium cabin service can be done.
Flight Attendants prepare doors for departure, cross check verify straps standby for all call
N1120A From United States of America, joined Dec 2003, 25852 posts, RR: 80 Reply 17, posted (8 months 15 hours ago) and read 8444 times:
Quoting CONTACREW (Reply 16): I hate to break it to you, but I've been on sUA flights where the FAs disappeared behind the galley curtains as well, done minimum cabin services so really a moot point.
I haven't. I've flown 500,000 miles on sUA in the last 4 years.
Quoting CONTACREW (Reply 16): Also sUA FAs on 3-cabin aircraft are struggling with the premium cabin service because of the staffing levels at sUA.
They sure don't show that they are "struggling"
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
je89_w From United States of America, joined Mar 2002, 2327 posts, RR: 10 Reply 18, posted (8 months 14 hours ago) and read 8391 times:
AIRLINERS.NET CREW PHOTO SCREENER
Quoting N1120A (Reply 17): Quoting CONTACREW (Reply 16):
I hate to break it to you, but I've been on sUA flights where the FAs disappeared behind the galley curtains as well, done minimum cabin services so really a moot point.
I haven't. I've flown 500,000 miles on sUA in the last 4 years.
I have. But I've also had some fantastic sUA crew. Generally on all US carriers, I've found the cabin service to be quite inconsistent (sometimes good, sometimes bad); really quite pointless arguing over whether sCO or sUA had "better" cabin service.
AA737-823 From United States of America, joined Mar 2000, 5336 posts, RR: 11 Reply 19, posted (8 months 14 hours ago) and read 8362 times:
Quoting N1120A (Reply 17): I haven't. I've flown 500,000 miles on sUA in the last 4 years.
You've flown half a million miles on UA and NEVER had a bad crew? Wow... please, point to the United that you're flying, because I'd like to fly them, too!
I've flown just 10,000 miles on sUA this year, and find their crews to be 50/50, which is (sadly) about where I find sCO crews to be nowadays.
Both subsidiaries are turning into Trick or Treat Airways, the moniker formerly associated with Braniff.
N1120A From United States of America, joined Dec 2003, 25852 posts, RR: 80 Reply 20, posted (8 months 14 hours ago) and read 8269 times:
Quoting je89_w (Reply 18): really quite pointless arguing over whether sCO or sUA had "better" cabin service
Not really. There is a big difference in the service quality of the two - especially on domestic, but also on long haul. Massively different customer service cultures.
Quoting AA737-823 (Reply 19): You've flown half a million miles on UA and NEVER had a bad crew? Wow... please, point to the United that you're flying, because I'd like to fly them, too!
I've flown nearly a million miles on UA. And no, I haven't had a bad crew.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
Quoting N1120A (Reply 17): They sure don't show that they are "struggling"
Quoting N1120A (Reply 20): I've flown nearly a million miles on UA. And no, I haven't had a bad crew.
I've only done about 250k on UA (mostly longhaul) and I'll say I've never had a bad experience in premium, and maybe only 1 bad experience in Y. And by "bad experience" I mean they only came through once for drink service on ORD-HNL which is kind of sad.
ual777uk From United Kingdom, joined Nov 2005, 3355 posts, RR: 1 Reply 22, posted (8 months 10 hours ago) and read 6818 times:
We seem to be going somewhat off thread here so back to the topic.
I also like VC10er would be annoyed, not furious, to not have F from NRT to SIN but i assume they have don the numbers and those number dont add up to have the F cabin or they would not do it and certainly if they are doing it, that they charge accordingly for it and/or compensate anyone thats already paid F for the travel period after the change takes place.
CODC10 From United States of America, joined Jul 2000, 2166 posts, RR: 8 Reply 23, posted (8 months 10 hours ago) and read 6574 times:
SIN retains Global First service via HKG. If GF is that important for travelers, routing through HKG is a viable option, especially for pax originating at SFO/ORD, despite slightly less convenient operating times.
This is a downgrade for F travelers to SIN originating in SEA/LAX/IAD/HNL. Virtually everywhere else retains 2-stop service to SIN on UA metal with three-cabin service.
I doubt UA is capturing much of the NRT-SIN local market for F, unless UA is pricing the cabin more like J.
Quoting N1120A (Reply 17):
I haven't. I've flown 500,000 miles on sUA in the last 4 years.
That's very impressive, but you're not the only one. Quite frankly, I just don't see enough of a difference between CO and UA (or AA or DL) crews to be able to make such a sweeping generalization. Maybe I'm just not that perceptive (or ignorant).
CZ346 From United States of America, joined Feb 2012, 95 posts, RR: 0 Reply 25, posted (8 months 10 hours ago) and read 6523 times:
Quoting N1120A (Reply 15): Sure. The magical disappearance behind the curtain in the rear galley in Y after giving bare minimum drink services and the woeful lack of service in premium cabins, post-meal. The lack of customer service tools, the superiority complex, the lack of personalized attention to premium passengers, the over-catering of red meat...it goes on.
Then again, perhaps I'm just an "over-entitled" sUA 1K?
I think this is a massive generalization that I typically see from leisure travelers out of ORD, I'm surprised to see it from a 1K... I'm GS. Do I have experiences like you do? Yes - absolutely. Are the ONLY on sCO? Absolutely and positively not. In fact, I typically find sCO crews much more likely to become a newfound friend after some chat in the galleys, to work a little harder to find the right solution, etc.. Not to say EVERY crew is like that, but on a general statement. I actually think one of the worst F/A's on the face of this planet is a sCO F/A (Frank P.) and he has disgusted me to such an extent I have written e-mails to company directors of my experiences - and I'm generally one to be VERY reserved on complaints.
Quoting N1120A (Reply 20): Not really. There is a big difference in the service quality of the two - especially on domestic, but also on long haul. Massively different customer service cultures.
You're right, but IMO it's not necessarily one being good and one being bad. They're different. sCO ain't used to the way sUA operates, and vice versa. Again, if I had to say I like one better, it's sCO time a billion, but that by no means puts sUA down in any way. I just find your comments on how bad sCO is and how great sUA is not only biased but also inexperienced. I think you'd agree if you have the level of experience you claim to have on both...
Flaps From United States of America, joined Feb 2000, 1115 posts, RR: 4 Reply 26, posted (8 months 10 hours ago) and read 6433 times:
Quoting N1120A (Reply 15): Sure. The magical disappearance behind the curtain in the rear galley in Y after giving bare minimum drink services and the woeful lack of service in premium cabins, post-meal. The lack of customer service tools, the superiority complex, the lack of personalized attention to premium passengers, the over-catering of red meat...it goes on.
Then again, perhaps I'm just an "over-entitled" sUA 1K?
Well, the tone of that post certainly makes you sound like one.....
LAXintl From United States of America, joined May 2000, 22024 posts, RR: 51 Reply 27, posted (8 months 10 hours ago) and read 6523 times:
LOL.
Yes FA service can be hit or miss. I've been a 1K for 15 years soon and no I'm not impressed by UA or CO that matter.
The only thing I would miss is the intra-Asia FA's. I find them much more responsive and service oriented compared to their US collegues.
As far as planes, personally I do like the CO 777 more, its C class is step up compared to UAL.
Quoting CODC10 (Reply 23): This is a downgrade for F travelers to SIN originating in SEA/LAX/IAD/HNL.
LAX is losing F class anyhow when the 787 arrives.
Stay tuned for changes at HNL and SEA..
At the end of the day, this is just UA having to move chess pieces around. Its not the end of the world, and something we will see much more of in the coming years.
Regarding F class in my professional and personal opinion its dead at UA in the long run, and this specific change in SIN is just trying to deal with an ongoing performance challenges the station experiences. Its not the end of the world, just be happy the station still remains on the map.
From the desert to the sea, to all of Southern California
CODC10 From United States of America, joined Jul 2000, 2166 posts, RR: 8 Reply 28, posted (8 months 9 hours ago) and read 6373 times:
Quoting LAXintl (Reply 27): LAX is losing F class anyhow when the 787 arrives.
Yes, and I think the point is those cities are probably not major drivers of paid F traffic anyway, especially SIN.
HNL-NRT is a high-volume market which probably does not need three-class service. If UA winds up converting ER non-IPTE 777s to the rumored new 2-cabin configuration, I can see that route getting one.
With NH coming to SEA, UA does not lose much if it drops the route. Should be interesting to see how that shakes out.
N505FX From United States of America, joined Aug 2008, 191 posts, RR: 0 Reply 29, posted (8 months 8 hours ago) and read 5564 times:
Quoting N1120A (Reply 15): Sure. The magical disappearance behind the curtain in the rear galley in Y after giving bare minimum drink services and the woeful lack of service in premium cabins, post-meal. The lack of customer service tools, the superiority complex, the lack of personalized attention to premium passengers, the over-catering of red meat...it goes on.
Care to explain why the CO cabin crews are inferior compared to the UA cabin crews?
The comment certainly sounded like flambeit more than anything else.
There is one disadvantage. On the flights within Asia originating from NRT, the expectation is that EVERY FA speaks Japanese, English and preferably another language since the O/D from NRT-SIN is significantly Japanese speaking. UA has been using NRT based flight attendants (with a few US based crews) on these segments for years and the NRT based crews provide service that appeals more to the Asian market.
With EWR based crews, you will be down to only translators on board rather than having the whole crew be NRT based and speaking Japanese. That's inferior in my opinion. Hopefully they will be able to keep the NRT based crews on this flight.
If you have never designed an airplane part before, let the real designers do the work!
CONTACREW From United States of America, joined Feb 2012, 267 posts, RR: 0 Reply 31, posted (8 months 8 hours ago) and read 5265 times:
Quoting Roseflyer (Reply 30): Hopefully they will be able to keep the NRT based crews on this flight.
Not a chance since this route will be flown by an sCO 777 it will be flown with sCO FAs out of the NTA international FA base, and NLS the Newark speaker base. NRT - SIN will be part of the EWR - NRT - EWR trip pairing.
Flight Attendants prepare doors for departure, cross check verify straps standby for all call
CODC10 From United States of America, joined Jul 2000, 2166 posts, RR: 8 Reply 32, posted (8 months 7 hours ago) and read 5124 times:
Quoting CONTACREW (Reply 31): Not a chance since this route will be flown by an sCO 777 it will be flown with sCO FAs out of the NTA international FA base, and NLS the Newark speaker base. NRT - SIN will be part of the EWR - NRT - EWR trip pairing.
How many speaker positions are usually in the NRT line? Will NRT-SIN have reduced staffing?
Roseflyer From United States of America, joined Feb 2004, 8737 posts, RR: 52 Reply 35, posted (8 months 5 hours ago) and read 4111 times:
Quoting CONTACREW (Reply 31): Quoting Roseflyer (Reply 30):
Hopefully they will be able to keep the NRT based crews on this flight.
Not a chance since this route will be flown by an sCO 777 it will be flown with sCO FAs out of the NTA international FA base, and NLS the Newark speaker base. NRT - SIN will be part of the EWR - NRT - EWR trip pairing.
Well I was hoping that one day the crews will integrate.
If you have never designed an airplane part before, let the real designers do the work!
HNL-Jack From United States of America, joined Mar 2001, 793 posts, RR: 0 Reply 36, posted (8 months 5 hours ago) and read 3981 times:
The UA intra-asia crews based in NRT are fantastic. While I don't always hit 1k I fly NRT-HKG in premium two to three times a year and have done so for over a decade. You can't compare domestic based cabin crews with NRT based crews. I have never had indifferent of bad service on these segments with a NRT based UA crew. I've also flown the segment with CO-Mike crews and in general they are much better than mainline CO, but not even close to the standard of service provided set in F,J or Y by the UA NRT crews.
Grew up in the business and continued the family tradition.
N1120A From United States of America, joined Dec 2003, 25852 posts, RR: 80 Reply 42, posted (8 months 1 hour ago) and read 1961 times:
Quoting CODC10 (Reply 23): SIN retains Global First service via HKG.
Since when? Wasn't HKG-SIN downgauged to a horrid Air Mike 737, along with HKG-SGN?
Quoting CZ346 (Reply 25): In fact, I typically find sCO crews much more likely to become a newfound friend after some chat in the galleys
Yeah, I've never seen that.
Quoting CZ346 (Reply 25): I just find your comments on how bad sCO is and how great sUA is not only biased but also inexperienced. I think you'd agree if you have the level of experience you claim to have on both...
Hardly. I made my point, and even cited examples that are extremely common.
Quoting Roseflyer (Reply 30): The comment certainly sounded like flambeit more than anything else.
It wasn't. Its the product of extreme frustration and...experience.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
tpaewr From United States of America, joined exactly 12 years ago today! , 440 posts, RR: 0 Reply 45, posted (8 months ago) and read 1635 times:
Quoting Stitch (Reply 4): Why would UA want to put a three-cabin plane on IAH-HNL?
isolating non-IPTE to low yield routes. same logic that saw s-UA 2 cabin 777 replaced the CMI 764 at GUM(or with GUMHNL captive routes)
Quoting N1120A (Reply 17): They sure don't show that they are "struggling"
My last long haul on UA was J NRTIAD in June right after the upgrade to CO catering levels. It was a train wreck. Whole courses were missed or confused with other, utensil omitted, it was bad. I am hopeful it will improve....till then I'll stick with sCO planes.
Quoting N1120A (Reply 20): I've flown nearly a million miles on UA. And no, I haven't had a bad crew.
and I am the Queen of England
Srsly, no human being on Earth has flown that much and not had a bad crew. That statement only serves to devastate your credibility.
AeroWesty From United States of America, joined Oct 2004, 18810 posts, RR: 64 Reply 46, posted (7 months 4 weeks 1 day 22 hours ago) and read 1525 times:
Quoting N1120A (Reply 42): Quoting CODC10 (Reply 23):
SIN retains Global First service via HKG.
Since when? Wasn't HKG-SIN downgauged to a horrid Air Mike 737, along with HKG-SGN?
HKG-SIN reverts back to an sUA 744 as of Oct 27, 2012.
CODC10 From United States of America, joined Jul 2000, 2166 posts, RR: 8 Reply 47, posted (7 months 4 weeks 1 day 22 hours ago) and read 1458 times:
Quoting N1120A (Reply 42): Since when? Wasn't HKG-SIN downgauged to a horrid Air Mike 737, along with HKG-SGN?
Yes, but...
Quoting AeroWesty (Reply 46): HKG-SIN reverts back to an sUA 744 as of Oct 27, 2012.
in other words, before UA has the unmitigated audacity to replace the spectacular s-UA 777 on NRT-SIN and their polished, superior flight attendants with the atrocious s-CO birds and low-class, charlatan, absentee s-CO crews.
(Since, you know, that's the rule and all because I have flown over a million miles, which gives me the moral authority and scientific evidence necessary to back up my blanket assertions... sorry, just had to. Nobody likes stereotypes)
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