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US Airlines: We Have Wi-Fi, But Few Pax Pay To Use  
User currently offlineLAXintl From United States of America, joined May 2000, 25537 posts, RR: 50
Posted (2 years 1 week ago) and read 22614 times:

The business conundrum continues for airlines.

Now with almost 1/3 of US airliner fleet featuring onboard wi-fi capability, only a small fraction of passengers pay for it leading to growing financial loss.

According to the provider Go-Go they see a mere 5.4% usage across their 1,565 fitted aircraft. While this has grown from a 4.3% usage rate a year ago, airlines are taking a loss on the service.
Its estimated that a 20% usage rate represents break-even point for the industry.

So what are airlines to do -- some like Delta have jumped feet first into embracing the technology. Is there a business case for it?

Off course, this does not answer the even bigger question - how long can folks like Go-Go remain in business as they also continue to produce year after year of losses as well.


Story:

A Third Of Domestic Flights Offer Wi-Fi, But Few Passengers Pay

http://www.businesstravelnews.com/Bu...assengers-Pay/?ida=Airlines&a=mgmt

=


From the desert to the sea, to all of Southern California
108 replies: All unread, showing first 25:
 
User currently onlineSTT757 From United States of America, joined Mar 2000, 16878 posts, RR: 51
Reply 1, posted (2 years 1 week ago) and read 22635 times:

UA wanted $17.95 for gogo on my PS flight from JFK to SFO. No thanks.


Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineLHUSA From United States of America, joined Aug 2005, 564 posts, RR: 2
Reply 2, posted (2 years 1 week ago) and read 22571 times:

Quoting STT757 (Reply 1):
UA wanted $17.95 for gogo on my PS flight from JFK to SFO. No thanks.

From what I understand, Gogo sets the prices, not UA


User currently offlinewerdywerd From United States of America, joined Aug 2005, 582 posts, RR: 1
Reply 3, posted (2 years 1 week ago) and read 22573 times:

If you price it too high, people wont pay. Especially for spotty/slow service.

User currently offlineERJ170 From United States of America, joined Apr 2004, 6771 posts, RR: 17
Reply 4, posted (2 years 1 week ago) and read 22540 times:

yeah.. me and my partner were flying DL EYW-ATL.. he was being charged $4.95.. I was being charged $9.95.. don't know the difference but I was like.. no thank you..


Aiming High and going far..
User currently onlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7598 posts, RR: 27
Reply 5, posted (2 years 1 week ago) and read 22500 times:

Interesting.

Based entirely on antidotal observations, I would have guessed that the actual number of users was higher than 5% on most of the flights over 1-2 hours that I have been on, they could be entirely route / time-of-day specific.
That being said, sometimes can't tell if someone is on wifi or if they are just doing email whille offline.

20% seems like a break-even point that just is not realistic in the short-term. I'd venture to guess rates are much higher on routes like ATL-LAX, or stage lengths over 2-3 hours and almost nothing on routes like ATL-CLT.


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3756 posts, RR: 2
Reply 6, posted (2 years 1 week ago) and read 22480 times:

If B6 launches free Wi-Fi as planned, or if WN offers free Wi-Fi with Row44 (remember, WN doesn't charge for bags), I think Gogo will have to do something. They will either be forced to lower their prices or offer an ad-supported free option (much like some forms of airport Wi-Fi).

I used Gogo a little over two months ago on DL flights, but only to use Delta's mobile app (which is exempt from the normal fees). Right now, I wouldn't pay $7 to surf the web on an airplane, which is the price that Gogo was asking between DTW and DFW.



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3756 posts, RR: 2
Reply 7, posted (2 years 1 week ago) and read 22477 times:

Quoting ERJ170 (Reply 4):
yeah.. me and my partner were flying DL EYW-ATL.. he was being charged $4.95.. I was being charged $9.95.. don't know the difference but I was like.. no thank you..

Gogo charges different prices whether you use a laptop or a smartphone - phones get the lower price.



"Did he really need the triple bypass? Or was it the miles?"
User currently offlinecatiii From United States of America, joined Mar 2008, 3038 posts, RR: 4
Reply 8, posted (2 years 1 week ago) and read 22460 times:

Quoting LAXintl (Thread starter):
Now with almost 1/3 of US airliner fleet featuring onboard wi-fi capability, only a small fraction of passengers pay for it leading to growing financial loss.

According to the provider Go-Go they see a mere 5.4% usage across their 1,565 fitted aircraft.

As someone who is a Go-Go user, I can tell you that the novelty has worn off because their technology cannot keep up with my technology. For example, they don't have the bandwith to stream Netflix, HBO Go, etc. Additionally, as noted below, the value isn't there for the price they're charging now. I think this is a huge part of the reason why they're seeing a low take-rate amongst customers.

Quoting ERJ170 (Reply 4):
yeah.. me and my partner were flying DL EYW-ATL.. he was being charged $4.95.. I was being charged $9.95.. don't know the difference but I was like.. no thank you..


User currently offlinemercure1 From French Polynesia, joined Jul 2008, 1554 posts, RR: 2
Reply 9, posted (2 years 1 week ago) and read 22362 times:

Its indeed an interesting conundrum.

On one side you have a set of consumers which volcalize the desire for Wi-Fi connectivity, and on the otherside you have the airlines and the various providors which have now sunk billions into these systems and need to earn a return on their investment.

I think companies are finding out what Boeing did many moons ago with its failed Connexion platform, or GTE with its AirFone earlier.
Its incredibly hard business case to make with low consumer use on one one side and incredibly high cost on the other.


User currently offlineCompensateMe From United States of America, joined Jan 2009, 1222 posts, RR: 0
Reply 10, posted (2 years 1 week ago) and read 22298 times:

And, interestingly, Gogo's responding by raising its prices:
http://news.cnet.com/8301-1023_3-575...kes-up-its-in-flight-wi-fi-prices/

Apparently Gogo's trialing an elimination of the day passes with a flat, $10/hour fee.

[Edited 2012-09-24 09:44:39]


Gordo:like this streaming video,Sky magazine,meals for sale at mealtime-make customer satisfaction rank so high at UA
User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4288 posts, RR: 1
Reply 11, posted (2 years 1 week ago) and read 22254 times:
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Quoting catiii (Reply 8):
I can tell you that the novelty has worn off because their technology cannot keep up with my technology. For example, they don't have the bandwith to stream Netflix, HBO Go, etc. Additionally, as noted below, the value isn't there for the price they're charging now.

And it seems the more folks who tune in, the slower it gets. On my last WN flight, screen changes on their $5 Wifi were getting to 30 seconds. People watching the $6 Wifi-TV weren't doing much better.


User currently onlineMaverickM11 From United States of America, joined Apr 2000, 17545 posts, RR: 46
Reply 12, posted (2 years 1 week ago) and read 22166 times:

Quoting werdywerd (Reply 3):
If you price it too high, people wont pay.

Prices have run the range from pennies to sky high rates, and people aren't buying at any price.

Quoting FWAERJ (Reply 6):

If B6 launches free Wi-Fi as planned, or if WN offers free Wi-Fi with Row44 (remember, WN doesn't charge for bags), I think Gogo will have to do something.

Neither of those will be free in the long run.



E pur si muove -Galileo
User currently offlineyellowtail From United States of America, joined Jun 2005, 6186 posts, RR: 2
Reply 13, posted (2 years 6 days 23 hours ago) and read 22108 times:

If they did it at $1.99 per hour....I might bite to catch up on email. but system needs to be reasonablly fast. I don't need to download movies or stream....just be able download attachements at a reasonable speed.


When in doubt, hold on to your altitude. No-one has ever collided with the sky.
User currently offlineairliner371 From United States of America, joined Aug 2012, 1398 posts, RR: 2
Reply 14, posted (2 years 6 days 23 hours ago) and read 22089 times:

If airlines like DL got rid of AVOD I bet their usage rates would sky rocket.


You will either love or hate the airline industry. If you love it, it will get in your blood and it will never leave.
User currently offlineflyinryan99 From United States of America, joined Feb 2001, 2005 posts, RR: 13
Reply 15, posted (2 years 6 days 23 hours ago) and read 22040 times:

What about pre-paying for the service? I would think if it were offered when you check-in, just like bags or other fees, it may increase usage. I am usually on it when I fly and most of my flights are 1 to 2 hours. I dunno if I would pay $20 for two hours of usage...I don't mind paying the $9.95 though. That's just me.

User currently offlineJoeljack From United States of America, joined Feb 2005, 939 posts, RR: 0
Reply 16, posted (2 years 6 days 23 hours ago) and read 21975 times:

If I could buy a subscription for $100/ year I would do it, right now at current prices, no thanks!! Too expensive.

User currently offlineRoseflyer From United States of America, joined Feb 2004, 9661 posts, RR: 52
Reply 17, posted (2 years 6 days 23 hours ago) and read 21962 times:

If they could get the speed and bandwith high enough to stream video, then I think they’d have plenty of takers. However light internet browsing and email is not worth the cost.


If you have never designed an airplane part before, let the real designers do the work!
User currently offlineLAXintl From United States of America, joined May 2000, 25537 posts, RR: 50
Reply 18, posted (2 years 6 days 23 hours ago) and read 21965 times:

A couple notes on the pricing.

Due to poor earning returns with the flat rate pricing for flights, Go-Go in conjunction with the airlines have opted to try more dynamic pricing.

On several carriers the pricing is now based on historical usage stats, flight distance, time of day, actual number of people signed on, etc. So yes that Virgin America flight that historically had high usage will now cost $30+.

Quoting FWAERJ (Reply 6):
If B6 launches free Wi-Fi as planned

B6 stated it plans to offer the service free for the first 30-aircraft. Once the roll out becomes more fleetwide, there would be a charge.

Quoting FWAERJ (Reply 6):
or if WN offers free Wi-Fi with Row44

I've not heard any mention of this.

Quoting catiii (Reply 8):
As someone who is a Go-Go user, I can tell you that the novelty has worn off because their technology cannot keep up with my technology.

Yes and this only adds to the conundrum.

It cost lost of money to move to faster or higher bandwidth technologies. For instance Go-Go in addition to its ground base network is getting into the satellite business also. Certainly not cheap investments, they need to recoup somehow.

Quoting CompensateMe (Reply 10):
Apparently Gogo's trialing an elimination of the day passes with a flat, $10/hour fee.

For now 24-hour day passes, are still avail for purchase before your flight for as low as $12.70.



From the desert to the sea, to all of Southern California
User currently offlineytib From United States of America, joined Nov 2004, 575 posts, RR: 1
Reply 19, posted (2 years 6 days 23 hours ago) and read 21910 times:

Quoting flyinryan99 (Reply 15):
What about pre-paying for the service? I would think if it were offered when you check-in, just like bags or other fees, it may increase usage. I am usually on it when I fly and most of my flights are 1 to 2 hours. I dunno if I would pay $20 for two hours of usage...I don't mind paying the $9.95 though. That's just me.

That could work if all of the aircraft in a fleet had wifi. As this is not the case, a last minute swap of aircraft causes issues.


User currently offlinedrerx7 From United States of America, joined Jun 2000, 5192 posts, RR: 8
Reply 20, posted (2 years 6 days 23 hours ago) and read 21878 times:

Quoting airliner371 (Reply 14):
If airlines like DL got rid of AVOD I bet their usage rates would sky rocket.

Maybe...The question is - is it cheaper in fuel savings that the commensurate weight savings over traditional IFE savings? I personally think its a black hole of money for the airlines. I've used it a couple of times on DL/UA/AA, but I found the service so spotty that it wasn't worth the price of admission. I honestly prefer the regular overhead monitor, PTV, book/magazine, or sleep.



Third Coast born, means I'm Texas raised
User currently offlineLHCVG From United States of America, joined May 2009, 1585 posts, RR: 2
Reply 21, posted (2 years 6 days 23 hours ago) and read 21879 times:

Quoting LHUSA (Reply 2):
From what I understand, Gogo sets the prices, not UA

I think the only way to get really broad adoption would be for airlines to comp customers, similar to how UA will pay for your PreCheck screening if you are an elite.

Quoting flyinryan99 (Reply 15):
What about pre-paying for the service? I would think if it were offered when you check-in, just like bags or other fees, it may increase usage. I am usually on it when I fly and most of my flights are 1 to 2 hours. I dunno if I would pay $20 for two hours of usage...I don't mind paying the $9.95 though. That's just me.

Personally I think that's a great option they need to explore. Surely FF's would be more interested if they could get a discount of some kind for frequent usage - buy a month's worth for the price of 20 days (roughly business days), all day for the price of say 5 hours, etc.


User currently online1337Delta764 From United States of America, joined Oct 2005, 6557 posts, RR: 2
Reply 22, posted (2 years 6 days 23 hours ago) and read 21833 times:

Quoting airliner371 (Reply 14):
If airlines like DL got rid of AVOD I bet their usage rates would sky rocket.

I seriously doubt it. Even on non-AVOD aircraft the usage isn't that great. I don't know why so many users are advocating for DL to remove AVOD from its fleet, thus alienating many loyal DL FFs.



The Pink Delta 767-400ER - The most beautiful aircraft in the sky
User currently offlineflyinryan99 From United States of America, joined Feb 2001, 2005 posts, RR: 13
Reply 23, posted (2 years 6 days 23 hours ago) and read 21766 times:

Quoting ytib (Reply 19):

That could work if all of the aircraft in a fleet had wifi. As this is not the case, a last minute swap of aircraft causes issues.

Understandable...but have a pre-purchase option and if it doesn't get used on the flight, the card never gets charged...Authorized prior but not actually charged until it's used... Just a thought  


User currently offlineLAXintl From United States of America, joined May 2000, 25537 posts, RR: 50
Reply 24, posted (2 years 6 days 23 hours ago) and read 21753 times:

Quoting LHCVG (Reply 21):
Surely FF's would be more interested if they could get a discount of some kind for frequent usage - buy a month's worth for the price of 20 days (roughly business days), all day for the price of say 5 hours, etc.

It already exist --

You can buy a monthly pass -- $34.95 for a single airline, of $39.95 across all go-go equipped flights.

Row44 does not offer such pricing yet, but SWA for now maintains a more affordable flat $5/day rate.



From the desert to the sea, to all of Southern California
25 LHCVG : Nice! That actually isn't too bad. Having never had the need myself, I never did much digging into their prices. But thanks for the info!
26 chrisair : I'm glad more people aren't using it--this means more bandwidth for me and people who use the service to get work done. I've been a $34.95 all airline
27 gdg9 : Not necessarily. I signed up in May, sent in my stuff and was never reimbursed. I called the other day and they sent me a credit card number to use a
28 Post contains images glbltrvlr : That was my experience as well about two weeks ago on a 4 HR WN flight:
29 jetblueguy22 : I think they just have to focus on business users more. My folks for example do a ton of business travel but they don't want to pay for the wifi becau
30 DocLightning : This is the crux of the issue. The prices are too high. Charging by the day is just a turn-off to customers. I've shelled out $12 on VX for WiFi on S
31 traindoc : There are some folks who always want to/need to be connected to the internet. My guess is that 5% would be about right. For the rest of us, do we need
32 glbltrvlr : Unfortunately, that's not what they teach B-school these days. Your list price is set very high so you can segment the market. There will always be s
33 MaverickM11 : Anything > free will be too high. It's just another amenity pax say they want but aren't willing to pay for, certainly not in any way that would s
34 BD338 : On my last couple of WN flights I've seen a pop-up when trying to log on stating that they don't support high bandwidth uses such as video streaming,
35 DocLightning : Wait, they don't teach that if you set a luxury item's price too high, it won't sell?
36 airbazar : Paying for Internet access is just wrong when every McDonalds's, every coffee shop, or highway rest stop has it for free. I would never pay for it on
37 LHCVG : Figures smisek et al. would try to avoid reimbursing your expenses for that! In their defense though, doing internet on an airplane is much more expe
38 srbmod : Early on this was the case, but that pricing model was tossed out in favor of the current one. They offered pricing based on flight time as well as a
39 toobz : I love wifi when flying. I am one of those that doesn't like to pay for it. Paid for it only 4 times ever. I wonder how DY is able to offer it for fre
40 Viscount724 : It was the same problem with Airphones. A lot of money was spent installing them but they were very rarely used due to high costs, and more money the
41 LAXintl : If its wrong, they how are companies like Row44, or Go-Go even going to exist ? They have invested north of a billion in infrastructure and service,
42 catiii : Or $14.95 per day at some Starwood hotels, which is ridiculous to me. JetBlue is able to offer it for free I believe?
43 airliner371 : They will offer it free until 30 planes have Wifi then charge something (we don't know how much).
44 LAXintl : First JetBlue is only doing it temporarily. They said its only free till they have 30 aircraft equipped. Secondly JetBlue owns LiveTV. Unfortunately
45 enilria : So, lets assume this plane has 150 passengers on average. If break-even is 20%, that's 30 people paying $17.95 which is $539. If this was a 5.5 hour
46 Cargolex : On AS, the same service is, I think, $12.95. I use it virtually every time so I don't pay per flight anymore. I am! I love having wifi. It's much mor
47 enilria : I'm fine with them charging for it, just don't tell us some B.S. about how they need $500 per flight in revenue or they are losing money. That's apol
48 Post contains images aeroblogger : Turkish Airlines provides wifi for free. Usage is over 40%. And I know which airline to pick when going home as well
49 LHCVG : True that! Just market it as catering to a captive market justifying a markup. At least they'd be honest then.
50 glbltrvlr : I would just point out that $14.95 is the "list" price, intentionally set very high to pick off the customers to whom money is not a concern. My comp
51 klkla : Usage rates are not the only factor. How many people have chosen a particular airline because it has wi fi? I know I have. Big issue to me: bandiwidth
52 LAXintl : Its a bit ironic but Aircell (parent of Go-Go), purchased the frequencies and much of the infrastructure from the old GTE(later Verizon) AirFone busi
53 glbltrvlr : Precisely! What is so important that it cannot wait until you get to the end of the flight that it's worth paying that much to connect about?
54 glbltrvlr : There are technical constraints that will prevent Row 44 and GoGo from doing a whole lot better than what they are right now. GoGo is constrained by
55 ContnlEliteCMH : Correct. All of the items you've listed are services provided to you by people who bear a cost to provide them. You pay for the toilets and soap, and
56 Maverick623 : But less of a loss than if they didn't have it, as those that have the service would see an uptick in customers while the rest would lose out.
57 United787 : I agree with you there! I often read, write, and reply to e-mails during flight on iPhone or Laptop but since I haven't paid for wifi, they get sent
58 LAXintl : Are you sure? Does Wi-Fi availability really drive much business? I do 100,000 miles each on AA and UA annually and its never entered my decision pro
59 kann123air : Might get flamed for this, but I think First Class should have free gogo. Then again, some business travelers fly first, so that might bring their rev
60 klkla : That's interesting. Thanks For business travelers it's very important. For instance when flying from the West Coast to the East Coast I lose an entir
61 glbltrvlr : Oh, I agree - I was just pointing out that the same arguments were made against Airphone could be applied to i-flight Wifi. That said, the followup p
62 enilria : All the more reason not to shut it down. Sunk costs are gone. Why do they need spectrum? DirecTV has an existing satellite internet offering. They co
63 Bobloblaw : It called lowering the price. WiFi onboard probably has high fixed costs but next to no variable costs. So taadaa, cut the friggin price. Youll actua
64 LAXintl : No Go-Go is a ground based system. Only recently they are starting to roll out a satellite version - Ku band by late 2012 and Ka band in 2014. Go-Go'
65 klkla : I would disagree. As a frequent business traveler who NEEDS wi-fi as opposed to a casual traveler who WANTS wi-fi I would rather they kept the price
66 aeroblogger : With more revenue, airlines will be able to justify investing in better bandwidth. As long as usage stays low, there is no need for airlines to impro
67 klkla : True but with higher profit margins (from higher prices) they will make money without having to invest more capital. Think of it in the same way they
68 aeroblogger : Their profit margins aren't going anywhere but negative with 5% usage rates.
69 vatveng : This. I've never used any IFE except for audio. Here on the ground I'm constantly bombarded by people and gadgets trying to get my attention. The onl
70 Post contains links and images werdywerd : From what I have heard, Jetblue will still maintain a free level of internet service for those who don't mind slower or limited internet even after th
71 blueflyer : For some business travelers who need to be plugged in 24/7, it is. For others, not so. I value a power outlet far more, especially on flights longer
72 flightmedic72 : I fly frequently between Alaska and the lower 48 states. Gogo doesn't work over Canada. Not worth it for 30 minutes of a five hour flight.
73 chapavaeaa : I've used the service twice. Both on AA in the last 6 months. LGA-DFW....worked like a charm...got a lot of work done. I had an empty row in the 737..
74 boilerla : Personally I think the idea is ahead of its time. Even on a 5-6 hour transcon, WiFi is more of a gimmick. I'm a computer engineer and even I can work
75 planewasted : Yeah. A LCC can offer it for free but it needs 20% usage at expensive prices to break even on US Airlines? That can't be true.
76 BMI727 : Overall I think wi-fi is the way to go for the future of IFE, but a few things have to happen. Firstly the service has to get better. Airlines will ha
77 simonisjf : Mango Airlines in South Africa also has WiFi on-board, the first airline in the country to have this. From what I am hearing its very popular and the
78 chopchop767 : I think this pricing scheme would entice far more users; then again, I too have only used the service for the novelty as opposed to actual work. LH c
79 rbgso : Your calculation is off by a factor of ten. 200 X $12.95 X 40% = $1,036/day, not $10,360. Still not a bad margin, though.
80 AirlineCritic : Prices - whether hidden or visible - need to match costs in the long term, or else someone else will bypass the business. As an example, real hotel In
81 MountainFlyer : Apples to Oranges, and your own words explain the difference. McDonald's is likely right close by to a Starbucks or some other place you can easily g
82 Post contains images airbazar : So is building a toilet on the plane. They don't charge me an extra $30 to use it, yet At the end of the day it's about perception. The consumer is u
83 rfields5421 : There has always been a small segment of the flying public who focus on such things as food as the key. And the segment focusing on IFE is growing. I
84 r2rho : IMO inflight WiFi will grow and eventually be profitable in the long term, at least for some providers. The tricky part will be surviving the first co
85 r2rho : Thanks for clarifying this as indeed not all inflight WiFi offerings are equal, which is still unknown to many. GoGo is an A2G (air-to-ground) 3G net
86 LAXintl : I was contacted by a friend at an airline who shared some info regarding wi-fi. Firstly some cost figures. Outfitting an aircraft can range between $2
87 frmrCapCadet : WN is offering Wifi for $5, an introductary rate, according to a web site date in 2010. They still are charging the same, but only a partial rollout.
88 rfields5421 : i fully agree that today's market is much too small to support the investment. But - never say never. Today's WiFi market for air travel looks very m
89 max999 : Were you able to find out who paid for these costs? If I recall correctly, at least in DL's case when they initially announced WiFi for their fleet,
90 abnormal : I think Wi Fi has place in the airline business but it's very limited. It will never be a revenue generator but it could be an attractive add on on th
91 catiii : No, my expectations aren't too high, and the technology is there for it. JetBlue is going to have it, and DL just announced that they are upgrading t
92 Post contains links BD338 : DL will offer a streaming service for on-demand TV/Movies A wi-fi purchase won't be required but you will pay per view for each show/movie. It will a
93 WNCrew : We only ask people to turn off devices at 10k feet when the CA signals us for final descent (I've never received a 10k ft notification at 35k feet)..
94 catiii : Fair point, however the ability to expand the existing infrastructure to offer streaming video does exist.
95 LAXintl : Early GoGo model was for it to install and maintain ownership of the equipment and provide airlines a revenue share back. Later installs have favored
96 max999 : My guess is that DL's contract is for GoGo to install, maintain, and own the equipment. It was easy to get their whole domestic fleet WiFi equipped a
97 sankaps : I find the 40% usage figure, especially for an airline that carriers a large number of low-yield passengers as it tried to compete with the Gulf carr
98 DTWLAX : AA does not offer AVOD. Have you seen Wifi usage sky rocket at AA?
99 1337Delta764 : And not all of DL's aircraft are AVOD-equipped. Wi-Fi usage on those aircraft isn't any higher than on aircraft with AVOD.[Edited 2012-09-30 14:46:28
100 par13del : So either the business plan got screwed or the investors were conned with numbers that had no notion of reality, 5.4 on a 20 nreak even is huge. The
101 OzGlobal : Make it free in premium cabins and build it into the ticket price. That what full service carriers are for! In Y make it available for a fee. This is
102 CompensateMe : In the USA, First Class seats are generally occupied by persons who've received complimentary upgrads (either through FF programs, or the purchase of
103 Post contains images crapper1 : I would blame it on two things. The price and the speed. Someone who is flying SWA or DL is probably doing it cause they got the lowest fare on a trav
104 par13del : Yes, but the airline has the service installed on their a/c to the benefit of their pax, so when the service is crappy, do folks say WN wi-fi is crap
105 StuckInCA : Wow. I usually buy a day pass, but I don't think I've ever payed more than $10. There's just no way I'd pay $10/hour or more than about $12 for a day
106 Post contains links gothamspotter : It varies by airline and even by route. See this interview with VX CEO David Cush: http://www.nycaviation.com/2012/04/v...-meltdown-future-of-in-fligh
107 WNCrew : True... but maybe someone flying STL-LAS/LAX/SAN/PHX/SEA/MCO/FLL/TPA/BOS etc just might!
108 Post contains links MountainFlyer : Interestingly enough, another article is talking about the importance of WiFi onboard airliners, and quotes figures from this report that WiFi usage a
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