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United Turn Down Service!  
User currently offlineuaord2000 From United States of America, joined Oct 2004, 266 posts, RR: 0
Posted (1 year 11 months 4 weeks 1 day 19 hours ago) and read 14885 times:

This was communicated to flight attendants internally.

Beginning Nov 1st, in international first class (global first) we will offer a turn down service.

Includes:

•placing a mattress on the seat in the "lie-flat" position

•placing the duvet on top with two large pillows

This was tested on a few flights and was very well received by passengers.

A very nice offering IMO!!

29 replies: All unread, showing first 25:
 
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 1, posted (1 year 11 months 4 weeks 1 day 19 hours ago) and read 14790 times:

This may be in response to AA. They made a similar announcement some time earlier in the year if not last year.


What gets measured gets done.
User currently offline4engines4lnghll From United States of America, joined Aug 2010, 65 posts, RR: 0
Reply 2, posted (1 year 11 months 4 weeks 1 day 19 hours ago) and read 14678 times:
Support Airliners.net - become a First Class Member!

AAs doing the same thing expect for their new program you take the seat with you.


4engines4lnghll
User currently offlineuaord2000 From United States of America, joined Oct 2004, 266 posts, RR: 0
Reply 3, posted (1 year 11 months 4 weeks 1 day 19 hours ago) and read 14664 times:

Quoting 4engines4lnghll (Reply 2):

HAHA!


User currently offlineqqflyboy From United States of America, joined Oct 2003, 2283 posts, RR: 13
Reply 4, posted (1 year 11 months 4 weeks 1 day 18 hours ago) and read 14580 times:

Good for United. AA started their turndown service a year ago this month, and it includes pajamas. It's been very well received at AA, so no doubt UA pax will enjoy it too.


The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently onlinequestions From Australia, joined Sep 2011, 797 posts, RR: 1
Reply 5, posted (1 year 11 months 4 weeks 1 day 18 hours ago) and read 14512 times:

Will UA offer pajamas?

On a related note: I flew SYD-SFO in UA first. I had trouble pulling out that darn tray table as the meal service was beginning. The surly FA just stood there and looked at me. When I politely asked her for help, she moved on to the passenger behind me! I can't imagine her performing turndown service! (I got the attention of the FA on the other side of the cabin; she helped me with the tray table and set my table for the meal.)

On another related note: will they stop serving the midflight snack sandwich in aluminum foil?


User currently offlinesmi0006 From Australia, joined Jan 2008, 1535 posts, RR: 0
Reply 6, posted (1 year 11 months 4 weeks 1 day 17 hours ago) and read 14322 times:

I can't believe that this service was not already offered in F.... No wonder no one is willing to pay for it.

What type of bedding do they currently provide?

Quoting questions (Reply 5):
Will UA offer pajamas?

A growing number of airlines offer PJs in Business class, time for UA to step up in that field too!

Quoting questions (Reply 5):
On another related note: will they stop serving the midflight snack sandwich in aluminum foil?

Classy...

On a positive note at least they are working towards improving their product, can't knock them for that!


User currently offlineSTT757 From United States of America, joined Mar 2000, 16878 posts, RR: 51
Reply 7, posted (1 year 11 months 4 weeks 1 day 14 hours ago) and read 13976 times:

I think this is a great idea, and hopefully it will be well received. It's the little things that make a difference, for instance when I was younger my family and I would always stay at Marriotts. I thoroughly enjoyed coming back to the room at night and finding the beds turned down and an Andee's candy sitting on top of the pillows. It's something little that made the experience exceptional.

[Edited 2012-10-06 04:00:25]


Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently onlineDL WIDGET HEAD From United States of America, joined Apr 2000, 2095 posts, RR: 5
Reply 8, posted (1 year 11 months 4 weeks 1 day 14 hours ago) and read 13963 times:

This is a great service addition by United. Very classy.

User currently offlinealoges From Germany, joined Jan 2006, 8707 posts, RR: 43
Reply 9, posted (1 year 11 months 4 weeks 1 day 12 hours ago) and read 13617 times:

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

I apologise for going slightly off topic, but...



I don't know when I'll be able top stop laughing.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineVC10er From United States of America, joined Feb 2007, 2911 posts, RR: 10
Reply 10, posted (1 year 11 months 4 weeks 1 day 11 hours ago) and read 13174 times:
Support Airliners.net - become a First Class Member!

Quoting 4engines4lnghll (Reply 2):

It took me a second to "get it", but when I did, you really cracked me up!

I think that is great. In fact when United had launched it's original international First many years ago, the seat came with a oddly shaped pad that looked like a 6 foot long tongue - I thought it was a seat shaped blanket? But they had turn-down service then, and it was then I found out it was a seat cover to lay on. After about 2 years ago they got rid of it.

I will look forward to this new feature, but I bet after once I will turn it away. I don't like turn down service on a plane. I prefer to do it myself. Once I attempted to make my own bed on
Singapore, when I did the "Singapore Girls" ran in large numbers to prevent me so they could do it. They were so mortified that I was making my own bed that they ran to me as if I was trying to open a door!

But congrats to United. I hope they keep raising the bar in ALL classes!



The world is missing love, let's use our flights to spread it!
User currently offlineogshelly From United States of America, joined Feb 2005, 26 posts, RR: 0
Reply 11, posted (1 year 11 months 4 weeks 1 day 9 hours ago) and read 11407 times:

Is Mexico or Colombia or Lima considered international? the A/C offered 737-9 do not have even a monitor, let alone music or any entertainment, it is like flying in a military plane, only new. The 767-3 IAH-LIM has the old configuration, they took off the 757-3 with flat beds. Far away from having that turn-down service I guess. Oh, I forgot, how about the 767-2 IAH-EZE with the old config as well. Business class good examples are AF it used to offer a flight IAH-MEX still available back in the late 90's. Have all a good weekend amigos.

User currently offlineSTT757 From United States of America, joined Mar 2000, 16878 posts, RR: 51
Reply 12, posted (1 year 11 months 4 weeks 1 day 8 hours ago) and read 11086 times:

Quoting ogshelly (Reply 11):
The 767-3 IAH-LIM has the old configuration, they took off the 757-3 with flat beds



They will use the newly reconfigured 763s with lie flats, and AVOD throughout. The 753s do not have lie flats.

Quoting ogshelly (Reply 11):
Oh, I forgot, how about the 767-2 IAH-EZE with the old config as well



Going to 763 lie flats, AVOD throughout.

Quoting ogshelly (Reply 11):
737-9 do not have even a monitor,



Only a handful are like that, and that's temporary.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineflanker From United States of America, joined Aug 2005, 1638 posts, RR: 2
Reply 13, posted (1 year 11 months 4 weeks 1 day 7 hours ago) and read 10300 times:

Quoting 4engines4lnghll (Reply 2):

AAs doing the same thing expect for their new program you take the seat with you.

ahahhahahhahahhhahaha



Calling an illegal alien an 'undocumented immigrant' is like calling a drug dealer an unlicensed pharmacist
User currently offlineAAMDanny From United Kingdom, joined Apr 2008, 359 posts, RR: 0
Reply 14, posted (1 year 11 months 4 weeks 1 day 7 hours ago) and read 10273 times:

Something VS have been doing for years in J with PJ's and turndown

User currently offlineAKE0404AR From United States of America, joined May 2000, 2535 posts, RR: 46
Reply 15, posted (1 year 11 months 4 weeks 1 day 6 hours ago) and read 9657 times:

SIA has been doing this turn down service for at least 13 years, maybe even longer.....but I guess at some point others have to catch up as well.

User currently offlinepanam330 From United States of America, joined Mar 2004, 2682 posts, RR: 9
Reply 16, posted (1 year 11 months 4 weeks 1 day 4 hours ago) and read 8428 times:

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

A.net quote of the year? Hahaha.


User currently offlineusxguy From United States of America, joined Jan 2006, 1022 posts, RR: 5
Reply 17, posted (1 year 11 months 4 weeks 1 day 4 hours ago) and read 8068 times:

I was going to chime in that Emirates does this in their Business Class as well...


xx
User currently offlineslcdeltarumd11 From United States of America, joined Jan 2004, 3476 posts, RR: 0
Reply 18, posted (1 year 11 months 4 weeks 1 day 3 hours ago) and read 7889 times:

Quoting 4engines4lnghll (Reply 2):
AAs doing the same thing expect for their new program you take the seat with you.

WOW.   you got my vote for a.net joke of the year.


User currently offlineSpeedbird741 From Portugal, joined Aug 2008, 654 posts, RR: 0
Reply 19, posted (1 year 11 months 4 weeks 1 day 1 hour ago) and read 6583 times:

British Airways and many other airlines from Europe and around the world have been doing this for a decade or more! Always late for the party, the airlines of the USA. Keep on counting the peanuts, gentlemen, as the others race ahead of you.

Speedbird741



Boa noite Faro, Air Portugal 257 climbing flight level 340
User currently onlineTbone354 From United States of America, joined Sep 2010, 76 posts, RR: 0
Reply 20, posted (1 year 11 months 4 weeks 1 day 1 hour ago) and read 6404 times:
Support Airliners.net - become a First Class Member!

Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.

User currently offlinedfambro From United States of America, joined Nov 2009, 330 posts, RR: 0
Reply 21, posted (1 year 11 months 4 weeks 1 day ago) and read 5916 times:

Quoting Tbone354 (Reply 20):
Turn down service? Pajamas? Where would you change clothes?

My thoughts exactly. I've enjoyed overnights on BA and LH in F and was given PJs. Not exactly top shelf stuff, definitely not as nice as the basic set of PJs you'd buy at Target, except some nice airline embroidery. I wore them at home a couple of times then threw them out. On the plane, I wasn't too keen on trying to change in the 1m^2 lavatory. Let's face it, even in F it seems icky to have your shoes off in the lav, and that's in addition to the awkward contortions required and the creativity you need to find places to place/hang your regular clothes while changing in there. I considered doing it under a blanket on the seat, but it's hard to even start doing that without feeling like a sex offender.


User currently onlineRyanairGuru From Australia, joined Oct 2006, 5625 posts, RR: 5
Reply 22, posted (1 year 11 months 4 weeks 1 day ago) and read 5857 times:

Quoting Tbone354 (Reply 20):
Turn down service?

As other posters have intimated it's pretty much standard on airlines in other parts of the world

Quoting Tbone354 (Reply 20):
Do not some A-380s have shower stalls?

Yes, EK on their A380s have showers in F

Quoting Tbone354 (Reply 20):
Bed time story?

NZ are there already, in Y no less: http://www.youtube.com/watch?v=kgBFLEfXx4Q



Worked Hard, Flew Right
User currently offlineAirlineCritic From Finland, joined Mar 2009, 718 posts, RR: 1
Reply 23, posted (1 year 11 months 4 weeks 23 hours ago) and read 5441 times:

Quoting Tbone354 (Reply 20):
Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.

I have: Yes.

Why not?


User currently offlinegigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 24, posted (1 year 11 months 4 weeks 22 hours ago) and read 4752 times:

Yeah, this is a total waste of time and training dollars.

Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.

NS


25 smi0006 : I think you are misunderstanding, a turn down service is very different on-board an aircraft then it is in a hotel. In a hotel you already have a bed
26 UA772IAD : Nailed it. Even in the hospitality world, traditional "turndown service" is becoming a thing of the past. My property doesn't offer it anymore, and I
27 nyc2theworld : Honestly I think its a smart move. Now if they could just get intl first food service on par with the likes of TG and NH they would really have someth
28 mariner : "Useful"? You can always decline the service if it isn't "useful" to you, but I like it. As service standards sink lower and lower, I am always pleas
29 VC10er : I always thought pj's were a waste of money, like who has the time? Put them on in the LAV, come out looking like a geek, eat dinner, sleep, wake up
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