FlyASAGuy2005 From United States of America, joined Sep 2007, 6512 posts, RR: 11 Reply 1, posted (7 months 2 weeks 2 days 11 hours ago) and read 13396 times:
This may be in response to AA. They made a similar announcement some time earlier in the year if not last year.
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4engines4lnghll From United States of America, joined Aug 2010, 63 posts, RR: 0 Reply 2, posted (7 months 2 weeks 2 days 10 hours ago) and read 13284 times:
AAs doing the same thing expect for their new program you take the seat with you.
uaord2000 From United States of America, joined Oct 2004, 264 posts, RR: 0 Reply 3, posted (7 months 2 weeks 2 days 10 hours ago) and read 13270 times:
qqflyboy From United States of America, joined Oct 2003, 2198 posts, RR: 14 Reply 4, posted (7 months 2 weeks 2 days 10 hours ago) and read 13186 times:
Good for United. AA started their turndown service a year ago this month, and it includes pajamas. It's been very well received at AA, so no doubt UA pax will enjoy it too.
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questions From Australia, joined Sep 2011, 305 posts, RR: 0 Reply 5, posted (7 months 2 weeks 2 days 10 hours ago) and read 13118 times:
Will UA offer pajamas?
On a related note: I flew SYD-SFO in UA first. I had trouble pulling out that darn tray table as the meal service was beginning. The surly FA just stood there and looked at me. When I politely asked her for help, she moved on to the passenger behind me! I can't imagine her performing turndown service! (I got the attention of the FA on the other side of the cabin; she helped me with the tray table and set my table for the meal.)
On another related note: will they stop serving the midflight snack sandwich in aluminum foil?
STT757 From United States of America, joined Mar 2000, 16252 posts, RR: 52 Reply 7, posted (7 months 2 weeks 2 days 6 hours ago) and read 12582 times:
I think this is a great idea, and hopefully it will be well received. It's the little things that make a difference, for instance when I was younger my family and I would always stay at Marriotts. I thoroughly enjoyed coming back to the room at night and finding the beds turned down and an Andee's candy sitting on top of the pillows. It's something little that made the experience exceptional.
DL WIDGET HEAD From United States of America, joined Apr 2000, 2039 posts, RR: 5 Reply 8, posted (7 months 2 weeks 2 days 6 hours ago) and read 12569 times:
This is a great service addition by United. Very classy.
It took me a second to "get it", but when I did, you really cracked me up!
I think that is great. In fact when United had launched it's original international First many years ago, the seat came with a oddly shaped pad that looked like a 6 foot long tongue - I thought it was a seat shaped blanket? But they had turn-down service then, and it was then I found out it was a seat cover to lay on. After about 2 years ago they got rid of it.
I will look forward to this new feature, but I bet after once I will turn it away. I don't like turn down service on a plane. I prefer to do it myself. Once I attempted to make my own bed on
Singapore, when I did the "Singapore Girls" ran in large numbers to prevent me so they could do it. They were so mortified that I was making my own bed that they ran to me as if I was trying to open a door!
But congrats to United. I hope they keep raising the bar in ALL classes!
The world is missing love, let's use our flights to spread it!
ogshelly From United States of America, joined Feb 2005, 26 posts, RR: 0 Reply 11, posted (7 months 2 weeks 2 days 1 hour ago) and read 10013 times:
Is Mexico or Colombia or Lima considered international? the A/C offered 737-9 do not have even a monitor, let alone music or any entertainment, it is like flying in a military plane, only new. The 767-3 IAH-LIM has the old configuration, they took off the 757-3 with flat beds. Far away from having that turn-down service I guess. Oh, I forgot, how about the 767-2 IAH-EZE with the old config as well. Business class good examples are AF it used to offer a flight IAH-MEX still available back in the late 90's. Have all a good weekend amigos.
AKE0404AR From United States of America, joined May 2000, 2534 posts, RR: 50 Reply 15, posted (7 months 2 weeks 1 day 22 hours ago) and read 8263 times:
SIA has been doing this turn down service for at least 13 years, maybe even longer.....but I guess at some point others have to catch up as well.
panam330 From United States of America, joined Mar 2004, 2601 posts, RR: 10 Reply 16, posted (7 months 2 weeks 1 day 20 hours ago) and read 7034 times:
Quoting 4engines4lnghll (Reply 2): AAs doing the same thing expect for their new program you take the seat with you.
slcdeltarumd11 From United States of America, joined Jan 2004, 2452 posts, RR: 0 Reply 18, posted (7 months 2 weeks 1 day 19 hours ago) and read 6495 times:
Quoting 4engines4lnghll (Reply 2): AAs doing the same thing expect for their new program you take the seat with you.
Speedbird741 From Portugal, joined Aug 2008, 654 posts, RR: 0 Reply 19, posted (7 months 2 weeks 1 day 17 hours ago) and read 5189 times:
British Airways and many other airlines from Europe and around the world have been doing this for a decade or more! Always late for the party, the airlines of the USA. Keep on counting the peanuts, gentlemen, as the others race ahead of you.
Speedbird741
Boa noite Faro, Air Portugal 257 climbing flight level 340
Tbone354 From United States of America, joined Sep 2010, 73 posts, RR: 0 Reply 20, posted (7 months 2 weeks 1 day 17 hours ago) and read 5010 times:
Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.
dfambro From United States of America, joined Nov 2009, 252 posts, RR: 0 Reply 21, posted (7 months 2 weeks 1 day 16 hours ago) and read 4522 times:
Quoting Tbone354 (Reply 20): Turn down service? Pajamas? Where would you change clothes?
My thoughts exactly. I've enjoyed overnights on BA and LH in F and was given PJs. Not exactly top shelf stuff, definitely not as nice as the basic set of PJs you'd buy at Target, except some nice airline embroidery. I wore them at home a couple of times then threw them out. On the plane, I wasn't too keen on trying to change in the 1m^2 lavatory. Let's face it, even in F it seems icky to have your shoes off in the lav, and that's in addition to the awkward contortions required and the creativity you need to find places to place/hang your regular clothes while changing in there. I considered doing it under a blanket on the seat, but it's hard to even start doing that without feeling like a sex offender.
AirlineCritic From Finland, joined Mar 2009, 611 posts, RR: 1 Reply 23, posted (7 months 2 weeks 1 day 15 hours ago) and read 4047 times:
Quoting Tbone354 (Reply 20): Turn down service? Pajamas? Where would you change clothes? What is next? Bed time story? Lullaby? Foot rub? Wake up call? Do not some A-380s have shower stalls? Lots of questions and I have not a single answer. Sorry.
gigneil From United States of America, joined Nov 2002, 16215 posts, RR: 88 Reply 24, posted (7 months 2 weeks 1 day 13 hours ago) and read 3358 times:
Yeah, this is a total waste of time and training dollars.
Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.
smi0006 From Australia, joined Jan 2008, 1380 posts, RR: 0 Reply 25, posted (7 months 2 weeks 1 day 13 hours ago) and read 3252 times:
Quoting gigneil (Reply 24): Yeah, this is a total waste of time and training dollars.
Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.
NS
I think you are misunderstanding, a turn down service is very different on-board an aircraft then it is in a hotel. In a hotel you already have a bed, on-board an aircraft you have a seat. Turn down service refers to turning the aircraft seat into a form of bed.
For example with regard to QF, whilst not officially called a turn down service, whilst the passenger goes to the bathroom to change into PJs the crew lay down a sheep skin mattress, then a fitted sheet, followed by a looser sheet a duvet and then a blanket, along with larger sleeping pillow. Turning the seat into a bed, far more comfortable to sleep on.
Quoting Tbone354 (Reply 20): Turn down service? Pajamas? Where would you change clothes
I can only speak of QF J and F but when I have flown between MEL, LAX and SIN 90% of the cabin changed into their PJs, most people seem not to struggle in the aircraft bathrooms. It was exceptionally well received by QF-J passengers when it was introduced about two years ago. It is actually rather common to see people wearing the PJs (they have a large Kangaroo across their chest) on some of the more famous running tracks in Sydney and Melbourne.
VS had an on-board therapist for years who would do massages and manicures and the likes, didn't seem to last through cost cuts. Seemed like a good idea to me!
I would hope in any F product the crew will ask you if you wish to be woken for breakfast if at all. Or at least attended to you when you are awake. QF have 'Room Service breakfast' in J, they bring you breakfast when you wake up, not when it suites the Crew.
Quoting Tbone354 (Reply 20): Do not some A-380s have shower stalls
Whist I like the idea of a shower arriving nice and fresh, the environmental impact of carrying around all that extra weight in water, just for a shower does make me question this idea. I like the principle, just not the realities!
UA772IAD From Australia, joined Jul 2004, 1635 posts, RR: 3 Reply 26, posted (7 months 2 weeks 1 day 12 hours ago) and read 2689 times:
Quoting gigneil (Reply 24):
Yeah, this is a total waste of time and training dollars.
Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.
Nailed it. Even in the hospitality world, traditional "turndown service" is becoming a thing of the past. My property doesn't offer it anymore, and I can't think of any of the big chain hotels that I've stayed in recent years where full turndown service is offered...
Its a nice move by UA, but certainly not revolutionary.
On an aside, the lack of pajamas should make this interesting for FAs. Changing into pajamas gets the passenger out of the seat for a few minutes and allows the FA to perform the service. How will FAs perform this gracefully without displacing/inconveniencing the passenger?
nyc2theworld From United States of America, joined Mar 2007, 653 posts, RR: 0 Reply 27, posted (7 months 2 weeks 1 day 11 hours ago) and read 2317 times:
Honestly I think its a smart move. Now if they could just get intl first food service on par with the likes of TG and NH they would really have something!
Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
mariner From New Zealand, joined Nov 2001, 22707 posts, RR: 88 Reply 28, posted (7 months 2 weeks 1 day 11 hours ago) and read 2282 times:
Quoting gigneil (Reply 24): Yeah, this is a total waste of time and training dollars.
Turndown service isn't even useful in a hotel - it serves no purpose, I am going to pull the sheets back anyway.
"Useful"?
You can always decline the service if it isn't "useful" to you, but I like it. As service standards sink lower and lower, I am always pleased to stay at a hotel that provides it.
The chocolate on the pillow isn't "useful" - it won't feed me if I am hungry - but I like it.
I always thought pj's were a waste of money, like who has the time? Put them on in the LAV, come out looking like a geek, eat dinner, sleep, wake up early to take them off. On LH they are branded "Van Laack" with is a very conservative and extremely expensive men's clothing company. And they TRY to make them nice but really miss the quality of Van Laack. If I was CMO of Van Laack, I just wouldn't put my brand name on them.
TAM actually has extremely comfortable pj's AND I am wearing the top right now. In fact while I didn't wear them on the plane, live in them at home!
But if United does pj's I hope they go the very comfy route with a brand like North Face. With cool vintage logo and not the Borg home planet in a box.
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