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Jetstar Staff Humiliated Passenger  
User currently offlinetioloko100 From Australia, joined Jul 2012, 119 posts, RR: 0
Posted (1 year 11 months 2 weeks 2 days 3 hours ago) and read 15527 times:

Assumption is not a good thing in life and especially in Airlines customer service. Its not a good thing to assume all plus size passengers are pregnant and asking them for medical certificate without proper verification is mean and embarrassing.
Politeness is important but these days some Airlines customer service staff are not putting professionalism into play when dealing with passenger as a lady was humiliated recently by a Jetstar's ground staff in Australia because of her size.

http://flyingactive.com/content/16-j...logise-calling-woman-pregnant.html

48 replies: All unread, showing first 25:
 
User currently offlinedynamo12 From United States of America, joined Dec 2008, 57 posts, RR: 0
Reply 1, posted (1 year 11 months 2 weeks 2 days 3 hours ago) and read 15445 times:

Out of curiosity, how should a gate agent "properly verify" a pregnancy. I hope they don't start ultrasounding passengers. That along with TSA and airport security would really make travel miserable!

In this case it seems like it was an error on the part of the gate agent. One way or another, at some point someone is going to be asked, are you pregnant when they are not. Others are going to be asked about the number of weeks they are pregnant, even if they are under 28 weeks. Everyone shows differently.


User currently offlineB595 From UK - Scotland, joined Mar 2009, 306 posts, RR: 0
Reply 2, posted (1 year 11 months 2 weeks 2 days 2 hours ago) and read 15246 times:

"He just brushed it off as though it was a simple mistake that anyone could make."

I have to disagree with Ms. Hughes, I think it is a surprisingly easy mistake to make. Women come in all shapes and sizes and sometimes it really is hard to tell.

A waitress I once worked with was congratulated by a male customer for her pregnancy. She wasn't pregnant, but the curve of her back gave her stomach a bit of a paunch, so she looked every bit of being early in pregnancy. If I didn't know any better I would have thought so myself.

Same with my sister-in-law. Last time I saw her I would have sworn she was early in pregnancy again. But my brother didn't say anything, so I kept my mouth shut. And a good thing I did. My sister-in-law's stomach just has a paunch now courtesy of her earlier pregnancy.

But I tend to agree with the threadstarter, the gate agent should be held to a higher standard and shouldn't have assumed Ms. Hughes was pregnant.


User currently offlineTheCommodore From Australia, joined Dec 2007, 2874 posts, RR: 8
Reply 3, posted (1 year 11 months 2 weeks 2 days 1 hour ago) and read 15189 times:

Quoting tioloko100 (Thread starter):
Its not a good thing to assume all plus size passengers are pregnant and asking them for medical certificate without proper verification is mean and embarrassing.

She's only 70 kg's !

Hardly what I'd call "plus size"

Storm in a tea cup.



Flown 905,468 kms or 2.356 times to the moon, 1296 hrs, Longest flight 10,524 kms
User currently offlinecygnuschicago From United States of America, joined Mar 2007, 758 posts, RR: 1
Reply 4, posted (1 year 11 months 2 weeks 2 days ago) and read 14916 times:

Scenario 1 - 2012: Large, 21yo passenger, Kelsey Hughes, appears heavily pregnant. At boarding, she is asked by gate agent for a medical certificate before flying. Ms Hughes is not pregnant, merely obese, and feels victimised, sells her story to the press and considers legal action.

Scenario 2 - 2014: Large, 23yo passenger, Kelsey Hughes, appears heavily pregnant. At boarding, gate agent is careful of making a mistake, and does not ask any questions as he is afraid he might be wrong and humiliate this POS. Instead, this time around, Ms Hughes IS pregnant and in her last trimester. Ms Hughes experiences complications with her pregnancy. Ms Hughes feels victimised, blames the airline, sells her story to the press and considers legal action because the airline let her board without establishing whether or not her doctor okayed her to fly.

I applaud the gate agent. As for Ms Hughes - it's your lifestyle choice - live with it.

[Edited 2012-10-09 00:37:15]


If you cannot do the math, your opinion means squat!
User currently offlinedeconz From New Zealand, joined Nov 2010, 137 posts, RR: 0
Reply 5, posted (1 year 11 months 2 weeks 2 days ago) and read 14890 times:

Quoting tioloko100 (Thread starter):
Jetstar's ground staff in Australia

This happened at WLG, New Zealand.


User currently offlinedeconz From New Zealand, joined Nov 2010, 137 posts, RR: 0
Reply 6, posted (1 year 11 months 2 weeks 2 days ago) and read 14874 times:

Quoting cygnuschicago (Reply 4):
I applaud the gate agent. As for Ms Hughes - it's your lifestyle choice - live with it.

did you actually read the link? She weighs 70kgs (154 lbs) which could hardly be described as POS!!!


User currently offlinegardermoen From Australia, joined Jul 1999, 1522 posts, RR: 1
Reply 7, posted (1 year 11 months 2 weeks 2 days ago) and read 14873 times:

This pax sounds like somewhat of a drama queen.

"Absolutely humiliated"???!!!. Okay, a gate agent thought she was pregnant, but she wasn't. Get over it.
No where in that article does the agent come across rude or offensive, in fact, he even made an apology!

Sounds like she is trying to play some sort of humiliation compensation card over here.


User currently offlinedeconz From New Zealand, joined Nov 2010, 137 posts, RR: 0
Reply 8, posted (1 year 11 months 2 weeks 2 days ago) and read 14841 times:

Quoting gardermoen (Reply 7):
This pax sounds like somewhat of a drama queen.

"Absolutely humiliated"???!!!. Okay, a gate agent thought she was pregnant, but she wasn't. Get over it.
No where in that article does the agent come across rude or offensive, in fact, he even made an apology!

Sounds like she is trying to play some sort of humiliation compensation card over here.

regardless, she got an NZ$ 100 travel credit from Jetstar ... http://www.stuff.co.nz/travel/travel...fers-voucher-for-pregnancy-mistake


User currently offlinecam747 From Australia, joined Sep 2011, 29 posts, RR: 0
Reply 9, posted (1 year 11 months 2 weeks 2 days ago) and read 14816 times:

I always take articles like this with a grain of salt as passengers tend to exaggerate these situations. The gate agent apologised - what more does she want, a free round the world ticket??

You have to wonder about her motivations. If she's so "Absolutely humiliated about the situation", I wouldn't have thought going to a newspaper is on your list things to do.


User currently offlineB595 From UK - Scotland, joined Mar 2009, 306 posts, RR: 0
Reply 10, posted (1 year 11 months 2 weeks 2 days ago) and read 14817 times:

Quoting cygnuschicago (Reply 4):

There's a third scenario... where the gate agent neither assumes the woman is pregnant nor ignores the possibility that she is. Rather, he simply asks her tactfully, "Ms. are you pregnant"?

If only he'd asked that question, rather than assuming she was, Ms. Hughes wouldn't have any room to make an argument in the media

(Not that I think she has much room to make an argument as is).


User currently offlinedeconz From New Zealand, joined Nov 2010, 137 posts, RR: 0
Reply 11, posted (1 year 11 months 2 weeks 2 days ago) and read 14788 times:

Quoting B595 (Reply 10):
There's a third scenario... where the gate agent neither assumes the woman is pregnant nor ignores the possibility that she is. Rather, he simply asks her tactfully, "Ms. are you pregnant"?

If only he'd asked that question, rather than assuming she was, Ms. Hughes wouldn't have any room to make an argument in the media

now that approach makes perfect sense to me!


User currently offlineUnflug From Germany, joined Jan 2012, 478 posts, RR: 2
Reply 12, posted (1 year 11 months 2 weeks 1 day 22 hours ago) and read 14535 times:

Quoting gardermoen (Reply 7):
This pax sounds like somewhat of a drama queen.

"Absolutely humiliated"???!!!. Okay, a gate agent thought she was pregnant, but she wasn't. Get over it.
No where in that article does the agent come across rude or offensive, in fact, he even made an apology!

Sounds like she is trying to play some sort of humiliation compensation card over here.

Exactly.

Quoting cam747 (Reply 9):
I always take articles like this with a grain of salt as passengers tend to exaggerate these situations. The gate agent apologised - what more does she want, a free round the world ticket??

Maybe she wanted - to be pregnant?

Quoting B595 (Reply 10):
There's a third scenario... where the gate agent neither assumes the woman is pregnant nor ignores the possibility that she is. Rather, he simply asks her tactfully, "Ms. are you pregnant"?

If only he'd asked that question, rather than assuming she was, Ms. Hughes wouldn't have any room to make an argument in the media

That is the only mistake he made.


User currently offlinetonystan From Ireland, joined Jan 2006, 1437 posts, RR: 2
Reply 13, posted (1 year 11 months 2 weeks 1 day 22 hours ago) and read 14530 times:

You see this is exactly why I dont go above and beyond for someone who appears to be expecting anymore because you just dont know when you are going to get it wrong!


My views are my own and do not reflect any other person or organisation.
User currently offline777ER From New Zealand, joined Dec 2003, 12169 posts, RR: 17
Reply 14, posted (1 year 11 months 2 weeks 1 day 22 hours ago) and read 14465 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting gardermoen (Reply 7):
"Absolutely humiliated"???!!!. Okay, a gate agent thought she was pregnant, but she wasn't. Get over it.

Get over it? Are you for real? Wouldn't you be humiliated/upset if someone presumed you (obviously if your a female) or your wife was expecting because you look like you are due to your size? Lots of women can't help their weight/body size especially if your already a mother.


User currently offlineSIA747Megatop From Singapore, joined Apr 2012, 295 posts, RR: 0
Reply 15, posted (1 year 11 months 2 weeks 1 day 22 hours ago) and read 14466 times:

Quoting cam747 (Reply 9):
- what more does she want, a free round the world ticket??

On JetStar? Who'd want that?    

[Edited 2012-10-09 02:41:01]


That's Mr. Bovine Joni to you.
User currently offlineart From United Kingdom, joined Feb 2005, 3382 posts, RR: 1
Reply 16, posted (1 year 11 months 2 weeks 1 day 22 hours ago) and read 14451 times:

Quoting B595 (Reply 10):
There's a third scenario... where the gate agent neither assumes the woman is pregnant nor ignores the possibility that she is. Rather, he simply asks her tactfully, "Ms. are you pregnant"?

If only he'd asked that question, rather than assuming she was...

I agree, the mistake was to assume.

By the way, what is the acronym "POS" please?


User currently offlineAFGMEL From Australia, joined Jul 2007, 744 posts, RR: 0
Reply 17, posted (1 year 11 months 2 weeks 1 day 21 hours ago) and read 14301 times:

Quoting art (Reply 16):
By the way, what is the acronym "POS" please?

Person of Size. Airline speak for fat. It's a bit weird as every person has size, but there you go. Less insulting to us fatties.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
User currently offlinegardermoen From Australia, joined Jul 1999, 1522 posts, RR: 1
Reply 18, posted (1 year 11 months 2 weeks 1 day 21 hours ago) and read 14211 times:

Quoting 777ER (Reply 14):
Get over it? Are you for real? Wouldn't you be humiliated/upset if someone presumed you (obviously if your a female) or your wife was expecting because you look like you are due to your size? Lots of women can't help their weight/body size especially if your already a mother.

Yes. Get over it. The agent asked a valid question with no offence intended. The question was asked of a female passenger, and as a female, she would , at some point , in the past or future, possibly be subject to being pregnant. What is so "humiliating" about being in a state of pregnancy?

Okay, the agent assumed incorrectly on this occasion, and weight/size can be a touchy subject, however the question was asked in a non-offensive manner, and the agent did offer an apology.
As someone else pointed out, if this woman was so "absolutely humiliated" by being accused of being pregnant, why did she go to the media about this? Oh, to get a freebie from Jetstar, that's why. If I was Jetstar, I would have given her nothing.


User currently offlineBNE From Australia, joined Mar 2000, 3183 posts, RR: 12
Reply 19, posted (1 year 11 months 2 weeks 1 day 20 hours ago) and read 14032 times:

Quoting gardermoen (Reply 7):
This pax sounds like somewhat of a drama queen.

"Absolutely humiliated"???!!!. Okay, a gate agent thought she was pregnant, but she wasn't. Get over it.
No where in that article does the agent come across rude or offensive, in fact, he even made an apology!

Sounds like she is trying to play some sort of humiliation compensation card over here.

  

If she was really humiliated then she would have kept quiet, I guess the gate agent will need to learn some more tact next time.

$100 credit voucher from Jetstar, so that means they have to fly Jetstar again.



Why fly non stop when you can connect
User currently offlinehomer71 From United States of America, joined Jul 2001, 2244 posts, RR: 14
Reply 20, posted (1 year 11 months 2 weeks 1 day 18 hours ago) and read 13264 times:

Quoting AFGMEL (Reply 17):
Quoting art (Reply 16):
By the way, what is the acronym "POS" please?

Person of Size. Airline speak for fat.

I'm glad someone asked, I was thinking POS meant something else



"On spaceship earth there are no passengers...only crew."
User currently offlineanthonychua527 From Singapore, joined Aug 2012, 39 posts, RR: 0
Reply 21, posted (1 year 11 months 2 weeks 1 day 18 hours ago) and read 13050 times:

Quoting SIA747Megatop (Reply 15):

I totally agree. I will never fly budget, even for free.


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 22, posted (1 year 11 months 2 weeks 1 day 18 hours ago) and read 12915 times:

It happens. A female friend of mine offered to give her seat up on a bus recently. She said: "Here ma'am. Take my seat. You need it more than I do." Thinking the lady was pregnant.
My friend was very embarrassed when she found out the lady was not pregnant.
We don't know the whole story. Perhaps the flight attendant was also embarrassed. But he had a job to do, so he had to get back to it immediately, which he did instead of hand-holding and delaying the flight.
It's an honest mistake. Get over yourself, lady, and get on with life.
Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlinebobnwa From United States of America, joined Dec 2000, 6474 posts, RR: 9
Reply 23, posted (1 year 11 months 2 weeks 1 day 18 hours ago) and read 12717 times:

Why has it lately become popular with A net to pick out every bad service situation and blow it all out of proportion?

I am fairly sure the airlines in question will handle the situation correctly.


User currently offline777ord From United States of America, joined May 2010, 501 posts, RR: 1
Reply 24, posted (1 year 11 months 2 weeks 1 day 17 hours ago) and read 12033 times:

I applaud the agent.. Its better to ask, and not need. then need and be up Sh9T creek without a paddle.. Lets say she was due SOON. Be some nice info for the crew to know about. I've had to ask before and the pax said, "no. I was x months ago" and another said, "NO... Why would you EVER think that". I explained to her and she went.. "well, I can see that being helpful, but no.. I am not" Her BF was RELIEVED!! LOL

And...

Quoting cam747 (Reply 9):

You have to wonder about her motivations. If she's so "Absolutely humiliated about the situation", I wouldn't have thought going to a newspaper is on your list things to do.

Yup.. Why get the world involved if you're so horribly humiliated. Now you just have an entire nation looking at you like WHO CARES... GO walk a few blocks. Give up soda. OH please let that attitude move to that stupid "honey boo-boo". What a train wreck that is TV. South Park did it justice last week!


25 Post contains images falstaff : If you ask a woman that question she will assume you think she looks fat. It is worse than answering yes to the "do these jeans make me look fat" que
26 Post contains images art : Thanks for explaining. Acronyms are frequently used for abbreviation. So POS is a three syllable abbreviation of a single syllable word! Love it!
27 longhauler : Technically, it is the politically correct word, replacing the not politically correct single syllable word. A few months ago, a heard one of our age
28 Tbone354 : Is pregnancy really an issue? I have seen may fat women who are pregnant but you cannot tell. I have watched shows where fat women go to the hospital
29 777ER : I don't believe she should get over it. Should a person who gets bullied over something thats not their fault "get over it"? The agent handled this t
30 JoeCanuck : Actually, there is a way around it, and it's similar to what's being used by bars and stores that sell cigarettes based on age; ask every woman if she
31 SSTeve : They're worried about liability and diversions for unexpected labor, probably. It's safe to have a policy that dictates that women should ensure they
32 RyanairGuru : Almost definitely. Trying to board a full flight on a short turnaround doesn't lend itself to that sort of personal service.
33 tioloko100 : Well certain things are very sensitive. In some cultures its not acceptable to ask people about pregnancy or anything that has got to do with it
34 deconz : Unfortunately Jetstar has a strict policy that any pregnant woman 28+ weeks requires a medical certificate to fly. There have been a number of recent
35 SSTeve : ^ That quote was from me. But... heck. That's just very lame for very little just reason. I can't help but hope it blows up in their faces often.[Edit
36 777ER : Yes it can be done and it can be done very quickly, infact it wouldn't take more then 45 seconds. Its just like after having your ticket scanned at t
37 B595 : I would agree 100% with what you say..... if the man and woman are in a personal relationship or in some other social circumstance. But in this case
38 Post contains images gauravpai : Exactly what i thought! I am a fatty as the above post states and weigh 102 kgs..however i easily fit into my seat confines and dont bother others,mo
39 777ER : Can those vouchers be used on QF services or a QF service with a JQ code-share?
40 smi0006 : Its a Qantas group policy, Virgin Australia also has exactly the same policy. With EK, and QR having very similar policies. I believe PR is even toug
41 RyanairGuru : Just a thought: if QF and VA have the same policy as well, could this be a CASA v NZCAA thing?
42 aerdingus : Funnily enough I was asked by JQ in SIN if I was pregnant because they were putting me in the emergency exit row. I might be a little chubby, but cert
43 Post contains images gauravpai : now thats the spirit the sad part is airlines still have to end up feeling guilty for things like this by offering vouchers/upgrades etc. believe me
44 JAGflyer : She was humiliated simply by being asked if she's pregnant? She is obviously a lady who has an issue with her size if she was suspected of being pregn
45 deconz : did you read the link? She weighs 70 kg (150 lbs) and from the pix supplied does not look 28 weeks pregnant. Anyway, she was not "asked if she was pr
46 tioloko100 : i am glad that someone finally understand the main bone of contention here, its the assumption which is not a good thing to do in airline customer se
47 fiscal : You don't know much about women - The first thing that will go through her mind will.....how dare he ask if I am pregnant, do I look like I'm Pregnan
48 aerokiwi : God forbid they staff the gate with adequate numbers to enable individual circumstances to be dealt with discretely. Ok, but in this case, they didn'
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