Birdwatching From Germany, joined Sep 2003, 3693 posts, RR: 52 Reply 3, posted (1 year 4 weeks 1 day 20 hours ago) and read 1414 times:
Like I said on the other thread on the same subject, I think even before today Delta.com was better than any other US legacy airline's web site. AA and US are horrible.
I checked out the new site and for some reason I liked the old one better, this one seems cluttered with boxes. But I guess I'll have to get used to it.
All the things you probably hate about travelling are warm reminders that I'm home
burnsie28 From United States of America, joined Aug 2004, 7479 posts, RR: 9 Reply 4, posted (1 year 4 weeks 1 day 18 hours ago) and read 1413 times:
Quoting airliner371 (Reply 2): It's not really that different from before. I like it though.
As noted they are considerably more accurate, especially in terms of the actual aircraft. The aircraft were done using aircraft CAD drawings. The flight deck windows actually look like the aircraft windows etc. The old ones were just "guesses" as to wing size and location.
"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
audidudi From United States of America, joined Oct 2007, 362 posts, RR: 0 Reply 6, posted (1 year 4 weeks 1 day 18 hours ago) and read 1412 times:
Unfortunately the seat map for the B764 still shows that there are two lavatories next to the forward galleys in BE class when you are booking a flight. In fact they are both at the rear of the BE cabin. I'm surprised that this hasn't been corrected yet as this mistake was also on the old web site and I have informed DL about this more than once. If you bring up the seat map for the B764 on a flight to LHR for example, it shows this; however if you bring up the seat map in the aircraft section on the web site, it has the correct configuration!
PI4EVER From United States of America, joined May 2009, 599 posts, RR: 2 Reply 8, posted (1 year 4 weeks 1 day 17 hours ago) and read 1412 times:
Contrary to what airliner371 feels about a seat map, trust me it is an important feature when you sit in one for 100K miles of travel per year, and the enhanced features of these seat maps will be very helpful to many.
Overall, I like the new look and functionally with the exception of the SkyMiles log in.....unable to tab through to name.....requires 2 separate entries to enter name and for a display. Needs to be corrected so that you tab through password to name and enter.
It was time for DL to "clean" things up so good job and Thank You from someone who spends a lot of time on it.
AA94 From United States of America, joined Aug 2011, 504 posts, RR: 0 Reply 9, posted (1 year 4 weeks 1 day 16 hours ago) and read 1409 times:
Quoting airliner371 (Reply 5): No offense but its a seat map. Most people don't care how accurate it is, just that it shows the correct amount of seats.
Key phrase is "most people." Some people do, especially the frequent flyers and the passengers giving DL lots of business. By improving the seat map, DL has catered to both sets of fliers. The ones who don't really care still get to view the basic seat map, and the ones who care more get their information as well.
DL should be applauded for this, not criticized.
Choose a challenge over competence / Eleanor Roosevelt
questions From Australia, joined Sep 2011, 559 posts, RR: 1 Reply 13, posted (1 year 4 weeks 1 day 15 hours ago) and read 1408 times:
Having played around with the site for awhile, I prefer the simplicity of the previous home page.
- Easier, simpler list of trips
- log in had three fields presented at same time vs two fields and a build to a third page
Was anyone else able to change their password? I tried to change mine to the requested new format and it did not work.
While it's all kind of pretty and fancy, unless the underlying technology was fixed this is all marketing and little substance. A bigger win would have been to fix the booking engine as stated on their latest commercial... and the award booking functionality... stuff that really matters to the customer.
andygarrett From United States of America, joined Jun 2009, 44 posts, RR: 0 Reply 14, posted (1 year 4 weeks 1 day 15 hours ago) and read 1408 times:
Delta still has tooooooo much blank space where information could be added.
Such as: aircraft type on the flight search and trip summary. Why not just show the aircraft type instead of making the user ask for it.
The "Sort By" needs fixed so we can pre select how the user wants flights sorted. That should be added to the main page. It needs to keep that sort type instead of changing back to "Best Match" (whatever that means) every time the page is refreshed.
Search by "Price" or "Schedule", and the "number of stops" should have been added to the main "Book A Trip" panel.
Number of Stops should include a specific limit such as "Non", 1 or 2 instead of showing 2 stop flights when the user only wants Non or 1 stop flights displayed. If you want more then be able to select that option too; when going to Vegas from West Palm Beach (via Atlanta), I like to take the 777 via Los Angeles which is 2 stops.
The seat selector is impressive but too dark inside the airplanes themselves.
On the "Aircraft Types" just leave the selector panel of the all the aircraft open. No need to close it.
Overall, my point is reduce the number of mouse clicks, page refreshes and wasted time spent when searching while adding useful information that is otherwise embedded in extra mouse click panels. Maybe Delta will take the time and effort to make it easier to use.
andygarrett From United States of America, joined Jun 2009, 44 posts, RR: 0 Reply 15, posted (1 year 4 weeks 1 day 15 hours ago) and read 1408 times:
To "questions" from Australia: per Delta (it worked for me) your password must contain one capital letter. If that doesn't work, call them. The lady was quite helpful to me. Must have been a USA based call center I got.
cosyr From United States of America, joined Jul 2012, 312 posts, RR: 0 Reply 18, posted (1 year 4 weeks 1 day 12 hours ago) and read 1410 times:
I like the design and placement of things, but I think they took a step back with some of the fonts. It looks very 90's with the font. I big change for Delta, which has been on the forefront of style and marketing in the last 5 years.
PiedmontINT From United States of America, joined Jul 2005, 376 posts, RR: 0 Reply 21, posted (1 year 4 weeks 1 day 9 hours ago) and read 1412 times:
Quoting Birdwatching (Reply 3): Like I said on the other thread on the same subject, I think even before today Delta.com was better than any other US legacy airline's web site. AA and US are horrible.
What can I ask is so bad about US's site? I know the AA one is an unorganized mess and is ancient in terms of UI and layout, but what's wrong with the US site? It seems pretty decently laid out, the ability to see all the flights and possible connections and their prices all at once while searching is great, seat selection is alright, everything is just filling in boxes. It isn't exactly rocket surgery to figure out any airline website really..