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WN And Beverage Carts?  
User currently offlineEASTERN747 From United States of America, joined Oct 2006, 514 posts, RR: 0
Posted (1 year 8 months 5 days 3 hours ago) and read 1619 times:

I was out at a party the other evening and got into a discussion with a SW F/A. Since my years at EA were the happiest when I was in Dining Services, I had to ask how would the beverage service be handled with new 737's, with 4 F/A's? I guess the company is going back and forth on what to do. There is the running of beverages from the galley, or cart service, or even now a half cart service. ? When I was at EA we went to SEA and Boeing and did mock up services with the new 757. Various locations of lavs and galleys were set up and we did beverages and dinners to see what worked best. Remember, dinner was served on flights like ORD-ATL, 1 1/2 hrs. I was out there and it was very interesting. The passengers were Boeing employees and were given times to get up and go to the lav. Anyway, anymore info. from SW?

13 replies: All unread, jump to last
 
User currently offlineUA735WL From United States of America, joined Apr 2012, 154 posts, RR: 0
Reply 1, posted (1 year 8 months 5 days 3 hours ago) and read 1623 times:

I know that they used carts on the 738s when they were first delivered. I'm not sure but I think that they went back to trays after having difficulty with them. Perhaps someone from WN can clarify....


"One test is worth a thousand expert opinions" -Tex Johnston
User currently offlinewnflyguy From United Kingdom, joined Feb 2011, 499 posts, RR: 0
Reply 2, posted (1 year 8 months 5 days 3 hours ago) and read 1623 times:

Half carts didn't work out well.
They tipped over during heavy turbulence or if you hooked someones foot.
Instead of just using regular carts like every other airline WN tried to reinvent the wheel and failed with the half carts.
I think if WN would have used Full carts you would still see crews using them on 800 flights.
I can see WN transition to Full carts in the future especially if 3ed party Provo starts servicing WN planes in international out stations in the future.
that's just my view on this subject wnfg 



my post are my opinion only and not those of southwest airlines and or airtran airlines.
User currently offlineB727FA From United States of America, joined Jun 2011, 749 posts, RR: 0
Reply 3, posted (1 year 8 months 5 days 3 hours ago) and read 1623 times:

I remember using 1/2 carts on the 727 for years. And what about 1/2 carts on RJ's? I don't think those are actually the issue, but rather, HOW they're being used. II'm not saying the WN FA's don't know HOW to use them, but that WN may have them catered oddly or awkwardly so as to be un-user friendly.


My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
User currently offlinephllax From United States of America, joined Jan 2006, 436 posts, RR: 0
Reply 4, posted (1 year 8 months 5 days 2 hours ago) and read 1622 times:

US used half carts when the Airbus first arrived. Once staffing went to FAA minimums and traditional food service went away, it didn't make any sense to have them anymore. They did have some problems with them tipping if they weren't set up correctly, but that was rare.

As for SW - I hear that most of the F/A's whined about it and that's why the use of them is being discontinued. However, they're not being removed from the airplanes.


User currently offline737tdi From United States of America, joined Sep 2007, 783 posts, RR: 1
Reply 5, posted (1 year 8 months 5 days 2 hours ago) and read 1621 times:
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Quoting phllax (Reply 4):
As for SW - I hear that most of the F/A's whined about it and that's why the use of them is being discontinued. However, they're not being removed from the airplanes.




I thought they were being discontinued? IMO, there is no reason to have them. If 3 flight attendants can do 143 passengers then 4 should be able to handle an 800 model without carts.??? I don't know but they seem to have zero problems the way it is on the 300/500/700. If there was more then snacks/peanuts maybe I would think different but there's not. I flew from BHM to DAL this morning and the F/A's had no problem working this flight. Granted it was only half full, but I've flown full flights that are just as routine.


User currently offline737tanker From United States of America, joined Dec 2005, 259 posts, RR: 0
Reply 6, posted (1 year 8 months 5 days 2 hours ago) and read 1621 times:

Quoting phllax (Reply 4):
However, they're not being removed from the airplanes.

That is correct the carts are staying in the -800s, even the new ones being delivered. However they are at this time only being used as storage for the ice, sodas, beers, ect. The F/As are doing the cabin service with trays in the -800s, just like in the other aircraft,


User currently offlineEASTERN747 From United States of America, joined Oct 2006, 514 posts, RR: 0
Reply 7, posted (1 year 8 months 5 days 2 hours ago) and read 1621 times:

One of the problems I've noticed with the bev/snack service is stopping to run the credit cards.Granted, it's much better than cash, (for the airline too). However, if the F/A's are in a roll doing the thing down the asiles, having to stop to run a card is a pain. Why don't they use prepaid cards. Every cocktail one price...beer, wine liquor $5.00. Bing bang boom!

User currently offline737tdi From United States of America, joined Sep 2007, 783 posts, RR: 1
Reply 8, posted (1 year 8 months 4 days 23 hours ago) and read 1622 times:
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Quoting EASTERN747 (Reply 7):
One of the problems I've noticed with the bev/snack service is stopping to run the credit cards.Granted, it's much better than cash, (for the airline too). However, if the F/A's are in a roll doing the thing down the asiles, having to stop to run a card is a pain. Why don't they use prepaid cards. Every cocktail one price...beer, wine liquor $5.00. Bing bang boom!




Does not really matter does it? Prepaid cards would take just as much time. They only have to enter 1 or 2 numbers. Pretty simple. Liquor or Wine/Beer/Monster. Not to slow really. Much quicker then cash.

Something that got me yesterday. Our F/A's take tips??? Wow, I have never seen this before. Been here for 13 years and I never new that.


User currently offlinestrangr From Australia, joined Apr 2012, 110 posts, RR: 0
Reply 9, posted (1 year 8 months 4 days 15 hours ago) and read 1618 times:

Why do more companies don't just have a service area, or vending machine type of product, especially a low cost company. I can understand the first and business customers getting a service, but us cattle class customers should have to get up and get our own, after all we do want cheap or we fly legacy.

I often on an hour flight don't mind 2 beers, so they will offer me one, then I need to get their attention and damn that can be hard. If I was able to get up and go and get one I'd be happier.

Most companies no matter how hard I would beg will not serve me a second beer at the same time as the first.


User currently offline0NEWAIR0 From United States of America, joined May 2007, 939 posts, RR: 0
Reply 10, posted (1 year 8 months 4 days 8 hours ago) and read 1616 times:

Quoting strangr (Reply 9):
Most companies no matter how hard I would beg will not serve me a second beer at the same time as the first.

Are you paying for the beers or are the complimentary? If you're paying for them the FA's should have no problem giving you 2 beers. If they are complimentary I could understand why they only give you one during the service.



"The future belongs to those who believe in the beauty of their dreams."
User currently offlinenws2002 From United States of America, joined Feb 2008, 883 posts, RR: 0
Reply 11, posted (1 year 8 months 4 days 5 hours ago) and read 1615 times:

Quoting strangr (Reply 9):
Most companies no matter how hard I would beg will not serve me a second beer at the same time as the first.

Because the FA wants to see how you handle the first one before they give you a second one.


User currently offlineHOMsAR From United States of America, joined Jan 2010, 1153 posts, RR: 0
Reply 12, posted (1 year 8 months 4 days 3 hours ago) and read 1613 times:

Quoting strangr (Reply 9):
Why do more companies don't just have a service area, or vending machine type of product, especially a low cost company. I can understand the first and business customers getting a service, but us cattle class customers should have to get up and get our own, after all we do want cheap or we fly legacy.

That would just jam the aisles with dozens of folks lining up to get their drinks or snacks, then having no way to get back to their seats because of all the others still lined up to get stuff.

Plus, it would probably be a lot harder to secure all the stuff from turbulence and whatnot.

The FAs have to be on the plane anyway, so it's really much easier to have them walk up and down the aisle handing stuff out than to make people get it themselves.

On long-haul flights on large planes, it might make sense to have a setup like that so passengers can get stuff at their leisure, but on short-haul 737s, it really wouldn't work (plus it would probably take up more space than the current galleys).



I was raised by a cup of coffee.
User currently offlineFI642 From Monaco, joined Mar 2005, 1079 posts, RR: 2
Reply 13, posted (1 year 8 months 3 days 17 hours ago) and read 1550 times:

Never ever understood half carts. Some F/A friends "acquired" galley carts to use at home for parties.
Half carts aren't nearly as stable, like to tip over, and love to jump around in turbulence . Use full sized
carts.

My friend Peg who is a WN F/A said they have gone back to standard WN bev service.



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