MountainFlyer From United States of America, joined Jul 2005, 474 posts, RR: 0
Reply 1, posted (1 year 7 months 3 weeks 4 days 15 hours ago) and read 8772 times:
WN (Southwest) does not use third-party booking sites at all. You have to book directly with them. It is part of their strategy to keep costs down and also "have better control over the customer experience" as quoted by a WN exec in this article.
FWAERJ From United States of America, joined Jun 2006, 3705 posts, RR: 2
Reply 3, posted (1 year 7 months 3 weeks 4 days 15 hours ago) and read 8772 times:
Southwest only allows for booking through their own website, and has mentioned it in commercials. No Travelocity, Expedia, Priceline, or Orbitz. WN doesn't participate in the GDS systems, either.
Among US carriers, the only other airline that I can think of that isn't on the major travel websites is Allegiant, but G4 wants you to book a package with them anyway. Interestingly enough, by the end of next year, you will be able to book airlines other than G4 on allegiant.com (but I highly doubt that WN will be one of them).
I don't work for FWA, their tenants, or their ad agency. But I still love FWA.
SSTeve From United States of America, joined Dec 2011, 693 posts, RR: 1
Reply 6, posted (1 year 7 months 3 weeks 4 days 15 hours ago) and read 8772 times:
WN won my Christmas travel. Lowest fare by about $200/pp, not to mention another chunk of baggage fees saved, possibly two checked bags each way. Jumped on it during a sale, but WN potentially saved me $500.
CalebWilliams From United States of America, joined Dec 2008, 299 posts, RR: 0
Reply 7, posted (1 year 7 months 3 weeks 4 days 15 hours ago) and read 8772 times:
Southwest's fare are only on their website. That's one of their selling points.
For instance, using Kayak, FlyFrontier you can book a F9 flight from MSP-DEN for $237.80 (no bags) and with Southwest's website, booking the same route on WN for $233.60 (with taxes, including "two bags fly free").
You can compare, you just can't do it easily.You can see that UA and DL have flights from MSP-DEN nonstop for the same price.
Note that this was done for departing MSP on Nov. 30 and departing DEN on Dec. 1.
ORDBOSEWR From United States of America, joined Jun 2011, 422 posts, RR: 0
Reply 10, posted (1 year 7 months 3 weeks 4 days 15 hours ago) and read 8772 times:
Quoting FWAERJ (Reply 3): Southwest only allows for booking through their own website, and has mentioned it in commercials. No Travelocity, Expedia, Priceline, or Orbitz. WN doesn't participate in the GDS systems, either.
another a.net myth...
I can book SW and other airlines that do not show up on expedia or travelocity with my corporate travel site.
They are similar to Apple, they want to control everything in your experience. Some like that some don't, but either way it makes it very difficult to compare. Which is exactly what companies want.
iowaman From United States of America, joined May 2004, 4358 posts, RR: 6
Reply 17, posted (1 year 7 months 3 weeks 4 days 13 hours ago) and read 8770 times:
AIRLINERS.NET CREW FORUM MODERATOR
From a previous thread:
This is an excerpt from an article that was posted in another newsgroup about airlines and the commissions they pay travel agents:
One note: as of March 2, Southwest was no longer selling tickets through Travelocity.com. It thus became the first major U.S. airline to sell online tickets only through its own Web site. The problem lies in the level of connectivity Southwest has with Sabre, which supplies Travelocity.com with its airfares.
Southwest has used Sabre's "Basic Booking Request" system since 1994 – before the Internet was a viable sales channel. When a customer books a ticket on Travelocity.com, the service queries Sabre, which then queries the Southwest res system, a process that normally takes seconds. But, on some occasions, at the level of connectivity that Southwest has with Sabre, that process can take up to 24 hours. For brick-and-mortar agencies, that's not a problem. But in the instantaneous world of the Internet, it is.
In some instances, a customer could get a confirmation from Travelocity.com – and not a confirmation from Southwest. The result: a passenger would arrive at an airport and find they had no seat on the flight.
One solution: Southwest could upgrade to a higher level of connectivity with Sabre and eliminate the problem. But, such an upgrade would cost millions of dollars, an investment that the low-cost carrier seems perfectly willing to forgo, since just 1% of its bookings come through Travelocity.com. That compares to 30% that come through its own Web site.
NWADTWE16 From United States of America, joined Jun 2012, 242 posts, RR: 0
Reply 18, posted (1 year 7 months 3 weeks 3 days 9 hours ago) and read 8199 times:
Quoting bobloblaw (Reply 16): But I dont think a travel agent with Sabre can book WN can they?
We book WN from scratch and when they need to modify anything at all we must call WN to process the exchange and then GK the new segs in the PNR. PNR is in Sabre w Sabre locator though..as well as WN locator ofcourse
ADent From United States of America, joined Dec 2006, 1357 posts, RR: 2
Reply 19, posted (1 year 7 months 3 weeks 3 days 8 hours ago) and read 8090 times:
In the past the full blown GDS systems had high fees - about $12 a ticket. With WN's low, low fares that would not be acceptable.
As GDS systems evolve (AA and Sabre got into a nasty fight last year) and WNs price advantage shrinks - maybe something will change. But for now the consumer has to book thru WN directly in most cases.
Today some can book business travel via GDS and WN. But on our system WN is a second class citizen for stuff like changes and obviously has some different connectivity than UA and others.