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Ryanair Brings In Two New Charges  
User currently offlinenema From United Kingdom, joined Feb 2006, 716 posts, RR: 0
Posted (1 year 9 months 3 weeks 4 days ago) and read 9620 times:

Well i guess its a case of ''You dont Say'' - ''I Do''

Its a shame these days that add-ons are needed. You should be able to purchase a package at the price shown or at least, show the price the package will cost up front.

Here is the article related to the post title..

http://uk.finance.yahoo.com/news/rya...tomers-face-charges-095328936.html


There isnt really a dark side to the moon, as a matter of fact its all dark!
22 replies: All unread, jump to last
 
User currently offlinePH-BFA From Netherlands, joined Apr 2002, 562 posts, RR: 1
Reply 1, posted (1 year 9 months 3 weeks 3 days 23 hours ago) and read 9387 times:

I always find it very amusing that Ryanair always screams that they don't have any fuel surcharge; but instead they impose ridiculous other charges like 'website administration fee' lol.

User currently onlineVV701 From United Kingdom, joined Aug 2005, 7535 posts, RR: 17
Reply 2, posted (1 year 9 months 3 weeks 3 days 23 hours ago) and read 9359 times:

Hmmm. Making a charge for their web site:

"Ryanair also announced that its passengers would have to pay a £6 administration fee to cover the airline's website costs.

"The only exceptions will be bookings made using Ryanair's "cash passport" scheme in Ireland (Xetra: A0Q8L3 - news) , Germany and Spain, where administration fees can be avoided until February 1, February 15 and March 21 2013 respectively."

This opens up huge potential. They could charge extra for any business cost. How about a surcharge to pay for the Cabin Crew? Then there could be a Flight Crew Surcharge, A Landing Charge Surcharge, A Management Cost surcharge, a Fuel surcharge (to cover ALL the fuel cost) . . .

They could then sell all their tickets for four euros and, with around 80 million passengers a year, they would have a guaranteed profit of 320 million euros.    


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3753 posts, RR: 2
Reply 3, posted (1 year 9 months 3 weeks 3 days 23 hours ago) and read 9193 times:

Quoting nema (Thread starter):
Its a shame these days that add-ons are needed. You should be able to purchase a package at the price shown or at least, show the price the package will cost up front.

Here in the US, a new Department of Transportation pricing transparency regulation came out earlier this year. All fees, taxes, and surcharges on the main ticket (excluding ancillary charges, like bag fees and snacks) must now be included in the ticket price listed on the distribution channel. The DOT is also considering similar rules for ancillary fees, a move supported by companies like Sabre. Naturally, Spirit Airlines (the Ryanair of the Americas) came out swinging against it, even on their website. And NK is still fighting the new rules, saying that they discourage price transparency and "hide" taxes and fees in fares. Though G4 and WN also opposed portions of the new rules (G4 in particular wanted to start tying fares to the price of fuel, which is also banned under the DOT rules), they weren't kicking and screaming on their websites like NK did.

And frankly, I was surprised that the EU didn't do such a rule first. Normally, the EU and its member nations have more consumer protections in place than the US, but the LCCs in the EU seem to gouge pax more in ticket-linked fees than the LCCs here in the US do (save for NK). I wonder if these new FR fees will push the EU to consider similar rules to what the US now has.



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineVasu From United Kingdom, joined Apr 2005, 3916 posts, RR: 0
Reply 4, posted (1 year 9 months 3 weeks 3 days 21 hours ago) and read 8796 times:

Ryanair used to be my favourite airline (lots of jetsetting to strange and unheard-of places for the price of a beer). Shame, but those days are over... they've made booking (extremely) cheap flights more and more difficult over the past couple of years - now it is pretty much impossible!

As a result, I fly a lot less now. I guess the environmentalists would be happy...   


User currently offlinediverdave From United States of America, joined Mar 2010, 331 posts, RR: 0
Reply 5, posted (1 year 9 months 3 weeks 3 days 20 hours ago) and read 8714 times:

Quoting VV701 (Reply 2):
"Ryanair also announced that its passengers would have to pay a £6 administration fee to cover the airline's website costs.

Allegiant charges a "convenience" fee to book on their website.

Interestingly, there is no charge to buy a ticket at the counter. For all practical purposes, this is impossible except at their hub cities. (I know they really don't have hubs, but don't know what other term to use for their destination cities.)

David


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3753 posts, RR: 2
Reply 6, posted (1 year 9 months 3 weeks 3 days 20 hours ago) and read 8602 times:

Quoting diverdave (Reply 5):
Allegiant charges a "convenience" fee to book on their website.

As does NK. If you go on their website, there is a disclaimer in all those Flash animations saying that "lower fares are generally available at the airport".

[Edited 2012-11-29 11:45:16]


"Did he really need the triple bypass? Or was it the miles?"
User currently offlinejetblueguy22 From United States of America, joined Nov 2007, 2798 posts, RR: 4
Reply 7, posted (1 year 9 months 3 weeks 3 days 18 hours ago) and read 8202 times:
AIRLINERS.NET CREW
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Ryanair certainly has some questionable practices. But honestly I wouldn't mind some of the charges. These two are stupid, but for the most part I think they're reasonable. If I'm buying a 30 Euro ticket you aren't going to hear me complaining about much...
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Reply 8, posted (1 year 9 months 3 weeks 3 days 18 hours ago) and read 8081 times:

I don't see a problem since I make my air fare searches through fare comparison sites (Skyscanner, KAYAK...) which include all fees that can't be avoided. So I don't really care if the Ryanair site says 0.01 EUR plus fees as my Skyscanner search will show it as 40.00 EUR from the beginning. Who on earth would shop around for flights using airline websites? How would you even know which other airlines fly the route to make comparisons? Even with Ryanair flying to "alternate" airports mostly, Skyscanner (and similar sites) have an option to include all alternate airports.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlinepeterinlisbon From Portugal, joined Jan 2006, 524 posts, RR: 0
Reply 9, posted (1 year 9 months 3 weeks 3 days 16 hours ago) and read 7780 times:

LOL - so the authorities try to make them be honest about their hidden charges and they respond by adding two new ones and blaming it on them!

I must have taken 30-40 flights on Ryanair over the past year, and the main reason of course is that they are the cheapest (generally about 20€ per flight). But with all of these added charges, I'm not sure they are really all that cheap or worth the hassle anymore. I got a pre-paid Mastercard to avoid their charges, and then they changed their conditions to force people to buy their cash passport, which has it's own set of fees and besides that I don't trust them with my money. There are enormous fees if you don't check in online, for luggage, and at the gate they seem to take a perverse pleasure in threatening not to let people on the flight and charging even more money for luggage.

And given their truly awful service - they seem to go out of their way to make the whole experience as unpleasant as possible, it is such a pleasure to fly on any other airline. One advantage of Easyjet over Ryanhair is that if I want to book an intinerary, for example Marrakech-Madrid-London-Milan-Marrakesh (5 flights), I can select the flights I want and pay for the whole itinerary in one go, paying the credit card fee (and now the "website" fee) just once rather than 5 times and not having to go through the whole process 5 times. Ryanair and Easyjet used to be similar but I think whilst Easyjet has improved and provides quite a pleasant and hassle-free experience, Ryanair really is the pits and seems to just get worse and worse (as well as more expensive). It is definitely worth comparing fares including all of their hidden costs and the expense of getting to some of their airports, and the hassle factor.

Definitely choose another airline if the price is similar!


User currently offlinejumpjets From United Kingdom, joined Apr 2012, 820 posts, RR: 0
Reply 10, posted (1 year 9 months 3 weeks 3 days 15 hours ago) and read 7738 times:

The sad thing is with Ryanair that even if the final total fare is still a good price I get so cross when the final total is way above the headline ticket price they advertise that I lose patience and invariably end up booking with someone else unless FR are the only choice.

User currently offlineLH707330 From United States of America, joined Jun 2012, 782 posts, RR: 0
Reply 11, posted (1 year 9 months 3 weeks 3 days 11 hours ago) and read 7093 times:

Quoting FWAERJ (Reply 3):
Here in the US, a new Department of Transportation pricing transparency regulation came out earlier this year. All fees, taxes, and surcharges on the main ticket (excluding ancillary charges, like bag fees and snacks) must now be included in the ticket price listed on the distribution channel.

Now why can't they just do this with sales tax like the Europeans do? It's seriously obnoxious seeing prices and always mentally adding 8% or 10% or whatever on top of it....


User currently offlinerlwynn From Germany, joined Dec 2000, 1086 posts, RR: 1
Reply 12, posted (1 year 9 months 3 weeks 3 days 10 hours ago) and read 6536 times:

Quoting Birdwatching (Reply 8):
Who on earth would shop around for flights using airline websites?

Me, That is the only way I do it. I know where I want to go and I know who flies there.



I can drive faster than you
User currently offlineRebelDJ From United Kingdom, joined May 2007, 112 posts, RR: 0
Reply 13, posted (1 year 9 months 3 weeks 3 days 8 hours ago) and read 5740 times:

Quoting VV701 (Reply 2):
This opens up huge potential. They could charge extra for any business cost. How about a surcharge to pay for the Cabin Crew? Then there could be a Flight Crew Surcharge, A Landing Charge Surcharge, A Management Cost surcharge, a Fuel surcharge (to cover ALL the fuel cost) . . .

The administration of all these surcharges must be quite a burden ... I know - let's introduce a surcharge administration surcharge!


User currently offlineChiad From Norway, joined May 2006, 1151 posts, RR: 0
Reply 14, posted (1 year 9 months 3 weeks 3 days 4 hours ago) and read 4059 times:

Quoting Birdwatching (Reply 8):
I make my air fare searches through fare comparison sites (Skyscanner, KAYAK...) which include all fees that can't be avoided

Thanks Soren!
I will start using this!!!!


User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Reply 15, posted (1 year 9 months 3 weeks 3 days 3 hours ago) and read 3865 times:

Quoting rlwynn (Reply 12):
Me, That is the only way I do it. I know where I want to go and I know who flies there.

That is not smart in my opinion. You'll often get cheaper seats on the same plane (!) through other sources. Whenever I book a ticket through various web sites I also check the airline's own web site, and the same flight is often more expensive through the airline directly. But go ahead.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently onlineVV701 From United Kingdom, joined Aug 2005, 7535 posts, RR: 17
Reply 16, posted (1 year 9 months 3 weeks 3 days 2 hours ago) and read 3420 times:

Eighty million FR passengerrs a year.

£6 from each to pay for the FR web site.

That's an alledged "cost" of running the FR web site of £480 million a year.

Wow!


User currently offlineafterburner33 From New Zealand, joined Aug 2012, 70 posts, RR: 0
Reply 17, posted (1 year 9 months 3 weeks 3 days 2 hours ago) and read 3283 times:

So is it £6 per person per flight, as per the credit card fee used to be? Which means that for two people on a return flight, it's actually £24?

As for comparision sites, I usually use them initially, then if I find a good candidate I check the airline site as well. Sometimes they can be cheaper and also can offer more options. This happened to me when I flew QF from LHR to AKL a couple of years ago.

However another benefit of comparision sites is you can see more options around codeshares. Last year I flew LHR-ORD return, and the cheapest flights I could find were on a comparison site through IB on a codeshare. The flights were actually operated by BA (out) and AA (return), however booking via the IB codeshare was significantly cheaper than either BA or AA could do.


User currently offlineEagleBoy From Niue, joined Dec 2009, 1836 posts, RR: 2
Reply 18, posted (1 year 9 months 3 weeks 3 days 1 hour ago) and read 2983 times:
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Quoting VV701 (Reply 16):
Eighty million FR passengerrs a year.

£6 from each to pay for the FR web site.

That's an alledged "cost" of running the FR web site of £480 million a year.

Considering that it was originally created by 2 Irish college students for less than 50K Euro.


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 19, posted (1 year 9 months 3 weeks 2 days 23 hours ago) and read 2268 times:

Quoting Birdwatching (Reply 15):
That is not smart in my opinion.

But are you always getting the same fare class? Is the price cheaper because it is non-refundable, doesn't accumulate miles or points, isn't upgradeable, etc, etc.? Can the dates be changed and if so what are the re-validation and/ or reissue fees?
It depends on what you want in buying a ticket. If you are 100% sure that you will travel on a certain day (you are not going to fall ill, lose your job, need to reschedule) and do not belong to a loyalty scheme then the cheapest ticket may the best. For others there may be (to them) more important facters at play. Who is to say it isn't smart?

It all comes down to what you want and what works out in your personal circumstances.


User currently offlinebabybus From , joined Dec 1969, posts, RR:
Reply 20, posted (1 year 9 months 3 weeks 2 days 23 hours ago) and read 2196 times:

At the end of the day it's the final cost of the flight that customers see. Even if they broke down their fees to show even tiny amounts as long as their flight is the cheapest compared to the competition it's no big deal.

The only reason people fly Ryanair is because it is usually the cheapest.


User currently offlineoffloaded From United Kingdom, joined Apr 2009, 886 posts, RR: 0
Reply 21, posted (1 year 9 months 3 weeks 2 days 22 hours ago) and read 2074 times:

I seriously object to "admin" fees when the passengers are booking directly through a website. Where is the admin?

They aren't the only ones who do it of course. Easyjet charges €11 admin fee, Jet2 even charge for online check-in, BMI Baby used to chage €5 if they needed to put your API in at the airport, and of course all of this excludes credit/debit card fees which are generally hard to avoid if that is the only way you have to pay for the service! Of course this is the LCC version of fuel surcharge, which is another crock by the legacy carriers.

We had 50 years of standardisation and now its a total free for all. In the end, all you want to know is "how much is this going to cost me?"



To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently onlineVV701 From United Kingdom, joined Aug 2005, 7535 posts, RR: 17
Reply 22, posted (1 year 9 months 3 weeks 2 days 19 hours ago) and read 1917 times:

Quote from 18 moths ago:

"The European Parliament has approved new consumer rights that will spell the end of rip-off credit card fees.

"The new Consumer Rights Directive, adopted by MEPs on Thursday 23 June, includes specific provisions to outlaw the practice of adding credit or debit card payment fees that bear no relation to the actual costs incurred when processing the transaction."

More at:

http://www.eurolabour.org.uk/Rip-off...card_fees_challenged_by_new_EU_law

So clearly FR needed another way to turn a buck.

I guess we are entering an era where some companies will find a legal way around new Consumer Protection Law such as the above and our politicians will (or will not?) respond by passing new legislation. Here the problem is that it takes quite a long time to bring new legislation into place.

Of course companies are now also required to make the total cost apparent from the start of any on-line transaction. But I believe it is still legal for additional fees to the basic product price to be "hidden" in small print in advertisements. So airlines can still advertise 1 euro tickets and slap a heavy charge on top for most things except for any unreasonably high credit card charge.

No doubt if our politicians get round to framing legislation to stop suppliers making unreasonable charges for web sites some (nameless?) airline will introduce another charge such as one to defray the charge made for passenger handling by airports.


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