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AA Rolls Out New Fare Structure  
User currently offlineOzarkD9S From United States of America, joined Oct 2001, 5068 posts, RR: 21
Posted (1 year 8 months 2 weeks 5 days 23 hours ago) and read 17825 times:

http://news.yahoo.com/american-airli...olls-fare-structure-165124789.html

The new fare categories:

— "Choice" tickets will be similar to the current basic economy fare. If a passenger wants to check a bag or change the reservation later, he or she will be charged extra.

— "Choice Essential" fares will cost an extra $68 per round trip and include one checked bag, no additional fee for changing the itinerary later, and early boarding.

— "Choice Plus", an extra $88 per round trip, will include a checked bag, no change fees and early boarding plus bonus miles for frequent-flier purposes, standby privileges, a drink for no additional charges and other perks.

I just ran a check on "Choice", STL-RIC-STL in March, using an ad banner and came up with the LOWEST fare of $832, each way. Hope that's an IT bug or AA is pricing themselves into oblivion.

[Edited 2012-12-12 10:29:17]

5 minutes later through aa.com and it's down to a reasonable $396 r/t. Gotta love it.


[Edited 2012-12-12 10:34:47]


Next Up: STL-LGA-RIC-ATL-STL
88 replies: All unread, showing first 25:
 
User currently offlineSPREE34 From United States of America, joined Jun 2004, 2248 posts, RR: 9
Reply 1, posted (1 year 8 months 2 weeks 5 days 23 hours ago) and read 17811 times:

I guess the PAX will all wear a colored band on their wrists, so the FAs will know what level of abuse,...er,...I mean service to provide.


I don't understand everything I don't know about this.
User currently offlinerangercarp From United States of America, joined Nov 2009, 143 posts, RR: 0
Reply 2, posted (1 year 8 months 2 weeks 5 days 23 hours ago) and read 17766 times:

Looks a lot like the Frontier fare structure...


iwgbtp!
User currently offlineusairways85 From United States of America, joined Nov 2001, 3402 posts, RR: 7
Reply 3, posted (1 year 8 months 2 weeks 5 days 23 hours ago) and read 17699 times:

I'd have to read all of the specifics. They are taking a gamble for someone to pay less upfront for the possibility of changing their flight rather than someone paying more only if they indeed change.

User currently onlineAeroWesty From United States of America, joined Oct 2004, 20539 posts, RR: 62
Reply 4, posted (1 year 8 months 2 weeks 5 days 21 hours ago) and read 16960 times:

This is very bizarre, and I don't like it at all. First, I haven't found a way to sort by price (perhaps there's a way). You have to click on the tabs at the bottom of the page to see which page has the lowest-priced fares, and do it twice, for both the outbound and return flights, rather than the simple sort aa.com used to have. Then you get the choice of adding the new bundled features when you select your return flight.

I'm guessing this is one of the ways AA is attempting to drive more traffic to aa.com rather than to third-party websites for booking. But a trial run comparing aa.com and Orbitz for a basic unbundled fare, led to a far easier experience finding the lowest-priced fares at the most convenient times on Orbitz, driving me away from the aa.com site.

At least it's better than the disaster delta.com was when they updated their website about a month ago. That was riddled with formatting and other problems.



International Homo of Mystery
User currently offlineCubsrule From United States of America, joined May 2004, 22917 posts, RR: 20
Reply 5, posted (1 year 8 months 2 weeks 5 days 21 hours ago) and read 16889 times:

Quoting rangercarp (Reply 2):
Looks a lot like the Frontier fare structure...

Yup, and the Choice Essential to Choice Plus jump looks a lot like the jump from Anytime to Business Select on WN. As a business traveler who often needs a changeable ticket, I have found both the F9 fare system and the WN fare system work really well, much better than the 100 percent or more markup that is often found on the legacies for a changeable ticket. At that point and given that I change maybe 20-30 percent of my changeable tickets, I may as well but the non-changeable ticket and pay the change fee occasionally. WN and F9 come out ahead with me because it's very rare that I'll buy a refundable ticket on a legacy but I almost always buy them on WN.



I can't decide whether I miss the tulip or the bowling shoe more
User currently onlinebrilondon From Canada, joined Aug 2005, 4209 posts, RR: 1
Reply 6, posted (1 year 8 months 2 weeks 5 days 21 hours ago) and read 16886 times:

Quoting usairways85 (Reply 3):

I'd have to read all of the specifics. They are taking a gamble for someone to pay less upfront for the possibility of changing their flight rather than someone paying more only if they indeed change.

They already charge more for these type of fares and if you need to change, you pay for it or lose the ticket.

Quoting AeroWesty (Reply 5):
This is very bizarre, and I don't like it at all. First, I haven't found a way to sort by price (perhaps there's a way). You have to click on the tabs at the bottom of the page to see which page has the lowest-priced fares, and do it twice, for both the outbound and return flights, rather than the simple sort aa.com used to have. Then you get the choice of adding the new bundled features when you select your return flight.

Really? The option to find the lowest fare is right on the search page. You just have to have the indicator chosen for "lowest fare" option, and the lowest fare will be shown. Not sure what you are doing but it seems easy to me.



Rush for ever; Yankees all the way!!
User currently offlineaa77w From United States of America, joined Jan 2012, 34 posts, RR: 0
Reply 7, posted (1 year 8 months 2 weeks 5 days 21 hours ago) and read 16844 times:

I think this is a smart move on AA's part. It provides for a tailored approach for customers to choose which services are valuable/important without feeling nickeled and dimed. Especially valuable and exciting to me is the ability to choose a fare that allows for a checked bag (or extra baggage for elites) and the flexibility to change my ticket without getting slapped with that $150 change fee. I realize the change option has been around for a while, but to not have to buy a "flexibility package" or a fare that has been seemingly much, much more expensive to get that flexibility makes for a much more pleasant booking experience for me. Yay for choices!

I do wonder about F/A's keeping track of this information and if travel agents will be able to book these fares through a GDS?


User currently onlineAeroWesty From United States of America, joined Oct 2004, 20539 posts, RR: 62
Reply 8, posted (1 year 8 months 2 weeks 5 days 21 hours ago) and read 16760 times:

Quoting brilondon (Reply 7):
Really? The option to find the lowest fare is right on the search page. You just have to have the indicator chosen for "lowest fare" option, and the lowest fare will be shown. Not sure what you are doing but it seems easy to me.

Pull up PDX-MIA outbound Jan 9, returning Jan 16. The lowest fare, $416, is only viewable if you select it from the page 2 tab on the bottom of the page, and then it requires scrolling half way down the page to find it. Have you seen something easier?



International Homo of Mystery
User currently offlineBoeingGuy From United States of America, joined Dec 2010, 3067 posts, RR: 7
Reply 9, posted (1 year 8 months 2 weeks 5 days 20 hours ago) and read 16581 times:

I'm not seeing anything that states the lowest fare structure still doesn't allow you to pre-reserve seats. Is that correct?

User currently offlineusairways85 From United States of America, joined Nov 2001, 3402 posts, RR: 7
Reply 10, posted (1 year 8 months 2 weeks 5 days 20 hours ago) and read 16559 times:

Quoting brilondon (Reply 7):
They already charge more for these type of fares and if you need to change, you pay for it or lose the ticket.

Well I'm really confused. I'm a UA flier so I'm not sure how AA has done it but yes they have those types of refundable fares but they are typically at least double the lowest fare, not $88 more.

Are the Choice Essential & Plus $68/88 more than the Choice ticket respectively? So if I have a $600 Choice ticket get Choice plus for $688 and end up changing both RT legs as part of the bundled ticket. Where as if I purchase the $600 ticket previously I would have paid $150 each leg to change it, total of $900.


User currently offlineScottB From United States of America, joined Jul 2000, 6751 posts, RR: 32
Reply 11, posted (1 year 8 months 2 weeks 5 days 20 hours ago) and read 16539 times:

Quoting aa77w (Reply 8):
I do wonder about F/A's keeping track of this information

I doubt it's all that complicated; the kiosk/counter agent/online check-in/mobile app could all produce a document (or screen for the mobile app) with a bar code that the F/A's could scan to validate -- or they could look at the boarding pass for an indication of "Choice Plus." WN obviously has it figured out with Business Select which includes an adult beverage, too. DL does something similar for elites who don't get upgraded before check-in which is a nice touch.

I'd say that if you're going to spring for the "Choice Essential" fare, you might as well spend the extra $20 for "Choice Plus" for the extra miles, free same-day change, and alcohol.


User currently offlineCubsrule From United States of America, joined May 2004, 22917 posts, RR: 20
Reply 12, posted (1 year 8 months 2 weeks 5 days 20 hours ago) and read 16488 times:

Quoting ScottB (Reply 12):
I doubt it's all that complicated; the kiosk/counter agent/online check-in/mobile app could all produce a document (or screen for the mobile app) with a bar code that the F/A's could scan to validate -- or they could look at the boarding pass for an indication of "Choice Plus."

There are two ways to do it. WN does one and F9 does the other. WN kiosks spit out a second piece of paper that is a "drink ticket." The boarding pass could be used for this, but WN collects boarding passes upon boarding since they don't have a seat assignment on them.

F9 puts it on manifest, and F9 f/as approach each passenger and ask if he would like his free beverage - even at 7:900 in the morning in my experience. I don't know that one system is necessarily better than the other.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineDLT123 From United States of America, joined Oct 2012, 150 posts, RR: 0
Reply 13, posted (1 year 8 months 2 weeks 5 days 18 hours ago) and read 15915 times:

I can see where this will confuse travelers who travel less in terms of boarding - "But I'm group 1 - I should board before First Class".

That having been said, I tihnk it's a smart move on AA's part to figure out a bundled pricing scheme.


User currently offlinebraniffmsy From United States of America, joined Dec 2012, 5 posts, RR: 0
Reply 14, posted (1 year 8 months 2 weeks 5 days 17 hours ago) and read 15663 times:

Yes, Travel Agencies can book these fares -- and it's EASY!
So, I'm loving this!
I think it's quiet the smart move on American's part. Clever.
This is a great value for the traveler.


User currently offlinebond007 From United States of America, joined Mar 2005, 5413 posts, RR: 8
Reply 15, posted (1 year 8 months 2 weeks 5 days 17 hours ago) and read 15471 times:

For the cost of designing this pricing structure, maintaining it, changing the website, changing the reservation/ticketing systems, educating the employees ....they would have been better off with 2 categories - Business & Other, and increasing every fare by $10-20

Would have saved millions initially, and ongoing costs would be minimal. No pax would be confused.

...but this is true for most airlines' over-complex pricing structures, and one of the primary reasons, IMO, why most of them have lost money and ended up in bankruptcy.

Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlinetugger From United States of America, joined Apr 2006, 5515 posts, RR: 8
Reply 16, posted (1 year 8 months 2 weeks 5 days 17 hours ago) and read 15351 times:

Quoting ScottB (Reply 12):
I'd say that if you're going to spring for the "Choice Essential" fare, you might as well spend the extra $20 for "Choice Plus" for the extra miles, free same-day change, and alcohol.

I am sure they are counting on it and why they priced it so close. Once someone has made the decision to go the extra $68 why not go an extra $20 for "all the other stuff"?

Quoting bond007 (Reply 17):
For the cost of designing this pricing structure, maintaining it, changing the website, changing the reservation/ticketing systems, educating the employees ....they would have been better off with 2 categories - Business & Other, and increasing every fare by $10-20

Would have saved millions initially, and ongoing costs would be minimal. No pax would be confused.

...but this is true for most airlines' over-complex pricing structures, and one of the primary reasons, IMO, why most of them have lost money and ended up in bankruptcy.

The problem is they couldn't advertize the lowest possible fare and be first (if they ever are really) on the travel websites. This is an elected choice by the traveler themselves, it is easier to understand and advertize then the myriad fees and pricing options etc. that were in place before. I wish them god luck, an extra $68 from a bunch of otherwise econo-traveling business people would be a goldmine (I still don't think the "real cheap" traveler is going to spend it).

If they are really smart they will offer a second free drink (two) at the second time you book a ticket with the Plus option. A simple way to get someone to try it and perhaps get hooked.

Tugg

[Edited 2012-12-12 16:16:55]


I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlinebond007 From United States of America, joined Mar 2005, 5413 posts, RR: 8
Reply 17, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14782 times:

Quoting tugger (Reply 19):
I wish them god luck, an extra $68 from a bunch of otherwise econo-traveling business people would be a goldmine (I still don't think the "real cheap" traveler is going to spend it).

But it probably cost them $70 per pax to come up with this structure!

..also, the business expense account is not what is used to be. Almost every company, and I speak from experience as somebody who charges on average 2 flights/week to different clients, will go over the prices selected in detail. For example, my last client did not pay for $45/flight more room on jetBlue. Current client does not pay business select on Southwest unless only fare available .... and these are big clients.

Fully refundable fares are fine, but in my experience it's the minority of business pax that have such a business where it's cost-effective to buy these regularly. If I change my flight less than once every 3 or 4 tickets, it's cheaper for me not to buy refundable.

I'm all for choices, but few folks realize how much overhead this is to the company ....it's absolutely huge.


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
User currently offlinedelimit From United States of America, joined Jan 2009, 1508 posts, RR: 2
Reply 18, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14685 times:

One has to assume they've run the numbers when coming up with these and aren't going to take a bath. I mean, they have petabytes of information on traveller behavior at their fingertips. Assuming they haven't analyzed it seems foolish.

I like it. A clearer fare structure with defined benefits works for me. I also think it will resonate with consumers.


User currently offlinetugger From United States of America, joined Apr 2006, 5515 posts, RR: 8
Reply 19, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14659 times:

Quoting bond007 (Reply 21):
But it probably cost them $70 per pax to come up with this structure!

Well they on average carry about 250,000 passengers a day. So lets say 10% of them opt for this, that means an extra $1.8 million per day. How much do you think this cost to implement?

Tugg

[Edited 2012-12-12 17:05:00]


I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlinecommavia From United States of America, joined Apr 2005, 11559 posts, RR: 61
Reply 20, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14598 times:

I generally like the change. It's more transparent, provides more flexibility and options when booking, and looks clean.

They absolutely do have to restore the functionality to sort by different attributes, though - departure, arrival, fare, travel time, etc. Losing that is horrible. I'm also going to have to get used to the automatic round-trip pricing being displayed by default.

But overall, once they get the bugs worked out and address some of the issues already being discussed here and elsewhere, I think this will end up being a positive change.


User currently offlinenwcoflyer From United States of America, joined Jun 2003, 690 posts, RR: 14
Reply 21, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14849 times:

Quoting commavia (Reply 24):
I generally like the change. It's more transparent, provides more flexibility and options when booking, and looks clean.

They absolutely do have to restore the functionality to sort by different attributes, though - departure, arrival, fare, travel time, etc. Losing that is horrible. I'm also going to have to get used to the automatic round-trip pricing being displayed by default.

But overall, once they get the bugs worked out and address some of the issues already being discussed here and elsewhere, I think this will end up being a positive change.

I completely agree. This allows customers who "hate getting nickled and dimed" to put their money where there mouth is. Want the bag, drink and free standy again? No change fee? Pay the extra 88. Otherwise pay the low base fare and keep quiet when you pay $25 for your bag, then a $75 dollar move up fee and $7 for your beer on the plane. I hope it works out well for AA and maybe the rest of the industry can follow suit.



The New American is arriving.
User currently onlineAeroWesty From United States of America, joined Oct 2004, 20539 posts, RR: 62
Reply 22, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14770 times:

Quoting delimit (Reply 22):
I like it. A clearer fare structure with defined benefits works for me. I also think it will resonate with consumers.

Time will tell on this. One of the things eliminated in the new fare structure is the free same-day standby for some of the higher fare classes. Buying stand-by privileges as an extra may not always be reimbursed by clients when billing the cost of airfare to another party (like for a consultant). Those depending upon the ability to standby for earlier or later flights may move considerable high dollar fares to other carriers if passengers are stuck with the cost themselves.

I asked the AA P.R. rep in another forum what was accomplished by implementing this entirely new way of displaying fares and options that wouldn't have been feasible by simply adding buttons to click on to purchase the new choice options to the old website format which was much more user-friendly. I still don't understand why to find the lowest fare on the dummy booking I did earlier required going to the second page of results to find the cheapest outbound, then the third page of results to get the lowest cost return flights. We'll see what the answer is, if any.



International Homo of Mystery
User currently onlineFlighty From United States of America, joined Apr 2007, 8488 posts, RR: 2
Reply 23, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14773 times:

Quoting AeroWesty (Reply 26):
Buying stand-by privileges as an extra may not always be reimbursed by clients

It is part of the airfare. They may be smoothing the dollars into the fare in hopes to avoid this issue.


User currently offlinebond007 From United States of America, joined Mar 2005, 5413 posts, RR: 8
Reply 24, posted (1 year 8 months 2 weeks 5 days 16 hours ago) and read 14753 times:

Quoting delimit (Reply 22):
One has to assume they've run the numbers when coming up with these and aren't going to take a bath. I mean, they have petabytes of information on traveller behavior at their fingertips. Assuming they haven't analyzed it seems foolish.

I totally agree, part of the reason I say it cost so much is actually because they did take a lot of time and effort to do the analysis....I'm sure they did exactly the same detailed analysis for all of their other major business decisions over the past 5 years ... in which I believe they lost many millions every year  


Jimbo



I'd rather be on the ground wishing I was in the air, than in the air wishing I was on the ground!
25 AeroWesty : It was being talked about on another forum that this might be a problem when the client reviews airfare submissions when the policy is lowest-price.
26 lax777lr : Interesting - Choice Plus is very close to AAdvantage Gold benefits on a segment basis plus a cocktail.
27 Cubsrule : I doubt it. As others have pointed out, it's pretty much what WN and F9 do, and not terribly different from AC. How many coach fare buckets did AA ha
28 WROORD : I checked ORD-PVG and they have those fares on international flights as well. My question is how the heck they see someone going all the way to China
29 Post contains images OB1504 : The only difference from an FA point of view is the complimentary alcoholic beverage. Upon check-in, passengers will be provided with a drink voucher
30 AeroWesty : There's a thread on this at FlyerTalk with the new fare rules and standby options.
31 Post contains links mariner : Is it all that different from Air New Zealand's "Seats to Suit" which has four choices? http://www.airnewzealand.co.nz/the-choice-is-all-yours marine
32 DLT123 : Yes but more of what a well-known frequent flyer forum calls "kettles" will end up in Group 1 and perhaps not understand the protocol. Or perhaps not
33 Post contains images sccutler : Man, if one is to believe what we read here, you and I are the only ones who are not flying in first all the time!
34 dcann40 : No, not really - in fact, we can be sure that AA looked at a lot of current and past offerings from different carriers to see what might work best no
35 mariner : I'm scratching my head to see much difference. mariner
36 vhtje : How does this impact tickets issued from a foreign carrier? If I book a US domestic sector on AA through BA, I currently never have to pay baggage fee
37 delimit : Roller in the overhead. Business travelers do it all the time.
38 iaddca : Really like the no change fee for $34 one way, makes AA a lot more appealing for my LAX and ORD trips.
39 usa330300 : How insulting. AA FAs work their behinds off, even with the possibility of liquidation, a merger, layoffs, and you have the audacity to make such a c
40 dcann40 : I don't really think that it will have any impact - if I understand how the fares are being sold, they are only being sold (at this point) via aa.com
41 DLT123 : I have to wonder how many passengers would still try to book Y, B or H fares given what they can get with the new offerings.
42 Cubsrule : A lot of times, the accounting is easier for a refund versus a change. I still might buy a refundable ticket in limited circumstances with the new of
43 RamblinMan : After observing an AA FA literally screaming at a slow-moving elderly passenger to "get your ass in that seat NOW" as he struggled to get into his ro
44 wrldtvlr : I received an email from my AA sales rep this morning announcing the new fare structure and how travel agents can book the fares in all GDS systems.
45 ckfred : If you're an elite (AAdvantage Gold or higher), how many times do you check 3 bags? If you book a trip with the family, every person in the travel par
46 skycub : So you observed ONE AA FA behaving in that manner... I think that's pretty sure why usa330300 included the phrase: He never implied that all AA fligh
47 YYZBound : And...did you write or email AA to tell them of the inappropriateness of the F/A on that flight? Been with AA for many years as an F/A myself...and I
48 dcann40 : I fly AA a lot and I have never seen or heard a FA use language like that to a passenger. In general, I have found that the FAs' comportment is prett
49 YYZBound : Thank you! Furthermore, if I or any of my co-workers saw a fellow crewmember using that language, we would pull them aside and have some words of dip
50 Post contains images dcann40 : My pleasure - but it was the truth too Besides, what you said makes eminent sense. Clearly, someone can have a bad day but ...
51 DTWLAX : I noticed that too. Even if you click on sort by price, you still cannot get the lowest fare on top.
52 dcann40 : You don't. I don't think this aimed as much at elites as at casual travellers.
53 Cubsrule : It depends what you do. I have checked some bizarre items (usually in bags) for work in the past.
54 OB1504 : And management would just love the savings incurred by firing an unruly FA like that and replacing him or her with a new-hire at the bottom of the wa
55 IMissPiedmont : AA has a fare of $626 from TUS to SAT listed, has to be a mistake because they have always been the same as WN. I'd put up with the LAX transfer to sa
56 dcann40 : It's amazing how travel has changed. I just watched an episode (rerun) of Perry Mason from the 1960s where Mason is on a plane to Switzerland. The gu
57 Alias1024 : The only problem I have with it are the names for each tier. To me "essential" sounds like it should be the lowest tier, not the middle, as the word i
58 Post contains links Flighty : I've seen weapons on passengers in recent years. One assumes they had the right to carry, but of course how can you know. Hopefully they don't leave
59 Viscount724 : AC was probably the first legacy carrier to do something similar about 7 years ago (2005 if memory correct) on North American routes, including one-w
60 Post contains links dcann40 : Looking at it from the perspective of each tier adding something, using the outline in American Revamps Fare Structure, in which each tier has what t
61 AeroWesty : I would think it unlikely that AA didn't pass these choices of words through focus groups and marketing types to develop which words elicit positive
62 Flighty : The words are utterly impact-less. I can't remember them right now after 5 seconds of looking away. So, probably no one will. If every airline does t
63 brilondon : I have flown AA quite frequently and have never had anything close to that happening to me on most airlines. A UA F/A did cuss me out once and she dis
64 AeroWesty : As noted on another forum, AA has coded the "Essential" and "Plus" fares with a unique last number. It won't take long for the bean counters in trave
65 Flighty : Ah. Well, at least you have to give AA credit for trying. It looks like a very low cost initiative, & it's getting us talking. The standby thing
66 AeroWesty : No, they'll pay for them when needed and pay the per piece rate. What they won't pay for is shenanigans to get them to accept a hidden $88 expense fo
67 IMissPiedmont : Looking at the website later I did notice the fares are now listed for the round trip. Still driving is better for less than 2000 mile trips unless I
68 bond007 : Yes, a somewhat tongue in cheek comment... but my point was it cost something, probably a substantial amount of money, the exact amount we will never
69 dcann40 : I think what AA is doing is trying to appeal to less frequent travellers by saying, "just spend a little bit more, and not only will you take all the
70 Cubsrule : No, I think that's right. The point is that my travel more or less falls in to two buckets, one of very frequent changes and one of very infrequent c
71 DLT123 : This is true - and perhaps the least interesting benefit to many here - but from a marketing standpoint, esp. when combined with other benefits, it m
72 AeroWesty : A lot of corporate America doesn't book their own travel, they go through appointed agencies. At my workplace I've seen the agency (a large 24-hour w
73 Cubsrule : Your second sentence explains why your first sentence is changing, I think. In the industries in which I work, we've seen a pretty drastic move away
74 AeroWesty : That may be, but we do have the option to reject an itinerary that is ridiculous like the one I gave as an example. But then, it was just a few years
75 Cubsrule : The thing about it is that telling people "book Skyteam," giving them a fare/discount code to input at delta.com and refusing to pay for Star or Onew
76 AeroWesty : That's why our agency is supposed to look at the net fare with an alliance discount vs. booking outside of the contract for a lower fare before submi
77 Cubsrule : No, but again, time is money. If your time is worth $200 an hour and you waste 2 hours a month on the phone with the agency, that's $400 down the dra
78 AeroWesty : Of course, but that's not the usual and customary way we book our travel. We send an e-mail stating we need to go somewhere on what date, even if it'
79 dcann40 : A large number of companies, but not the majority, have heavily managed travel systems where the employee (or an admin asst) inputs a trip and gets t
80 liftsifter : I actually really like this fare structure, nice and easy to understand and somehow I always get cheaper fares now..
81 bond007 : The only important point here is that AA are doing this to make MORE money, and charge more for your tickets. That's the only reason they are doing i
82 Cubsrule : True, of course, but at least in some circumstances, it's a win-win. AA makes more money than it otherwise would, and the customer gets more value th
83 bond007 : It cannot be a win-win if the overall objective is to bring in more revenue for AA. For every customer that gets more perceived 'value', the others s
84 Cubsrule : Not sure I agree. Surely, there are transaction costs associated with drink purchases, change fees, standby fees, etc. that this program eliminates.
85 bond007 : Only if you pay the extra charge and change your ticket. If they didn't want the customer to pay for change fees and standby fees, they could simply
86 Cubsrule : Well yes, but collecting the change fee and processing the credit card costs money - just like it does for buying a drink on board and bag fees. Plen
87 YYZYYT : I llike it this refinement. I travel on both business and plesure, and change flights from time to time (whether flying for business or pleasure). Un
88 Post contains images bond007 : I think somebody was quite clever at AA on this. Just like your perceived loss was not that bad when you had to pay the $150 (or whatever) change fee
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