Steinwayartist From United States of America, joined Aug 2001, 66 posts, RR: 0
Reply 1, posted (13 years 8 months 5 days 7 hours ago) and read 1644 times:
I think there is a hierarchy of importance, but that it's roughly on the same level. You of course have the obvious: people care more about whether a mechanic did his job or whether a pilot knows what he's doing, versus how eloquently an F/A can serve you stale peanuts and a fermented beverage.
The CEO's basically just go to meetings, eat Chinese and argue about whose pictures are better on A.net
I believe that in that hierarchy, which can also be a "life-cycle," if you will, everyone plays a part, but like there are three primary colors, I find that the three primary factors that make an airline enjoyable/successful/worthwhile are the customers, the pilots and the mechanics, no matter how parasitic and uncaring towards our baggage some of them may be.
And that's my two cents. This is Kent Brockman, reporting.
CV640 From United States of America, joined Aug 2000, 952 posts, RR: 5
Reply 2, posted (13 years 8 months 5 days 6 hours ago) and read 1627 times:
Without all the airline wouldn't be able to finish one day of opertaions, so you need all. Doesn't matter which you think is most important, like I said, without one, the airline wouldn't be able to finish operations for 1 day. So, at that point who cares which is most important, they are all unemployed.
Artsyman From United States of America, joined Feb 2001, 4747 posts, RR: 33
Reply 3, posted (13 years 8 months 5 days 5 hours ago) and read 1617 times:
As Gordon Berthune at Continental says "Every employee group is just as important as all the others", he often refers to his watch, he says, the watch is full of hundreds of little parts, but without even the smallest little screw, it wont work properly....
Jetguy From , joined Dec 1969, posts, RR:
Reply 4, posted (13 years 8 months 5 days 5 hours ago) and read 1616 times:
Good points all, but of what value would a "perfectly" organized and staffed airline (or any other business enterprise for that matter) be without customers? How long would "Perfect Airline. Inc." stay in business without people knocking at the door with money in their hand? Airlines can and do operate with flaws in their organization and staffing, but they can't operate for long without customers. What would be the point? Customers are #1.