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Who Matters Most At An Airline?  
User currently offlineMatt D From United States of America, joined Nov 1999, 9502 posts, RR: 47
Posted (13 years 3 months 2 weeks 4 days 13 hours ago) and read 1495 times:

Ok people...who would you say is the most 'important' group at an airline, and why you feel the way you do?

Pilots like to say that they are the most important because without them, the plane goes nowhere, and thus makes no money.

Mechanics think that they are the most important people because if the plane is not fit to fly, then the pilots cannot fly it anywhere.

CA's/GA's want to think that they are the most important people because they are the front line interaction with the public that can "make or break" an airline vis a vis "customer service".

F/A's belive that they are the most important because they represent the airline on a "one on one" basis with the pax while in flight, and are there for safety in the event of an emergency.

The marketing departments think that they are the most important because they feel that THEY, not the FA's/GA's/CA's make the airlines 'image'.

The CEO/COO's and such believe that THEY are the most importnat because they are the highest ranking (and highest earning) people in the company.

The stockholders believe they are the most important because, without their "ivestments" in the company, nobody would have a place to work.

The customers believe that they are the most important because without them, there would be no revenue generated, and thus no airline.



Please tell me that they all go hand in hand....it's a team effort...that none can exist without all the others...


Or do you really believe that one group really is more important than the others.


6 replies: All unread, jump to last
 
User currently offlineSteinwayartist From United States of America, joined Aug 2001, 66 posts, RR: 0
Reply 1, posted (13 years 3 months 2 weeks 4 days 13 hours ago) and read 1476 times:

I think there is a hierarchy of importance, but that it's roughly on the same level. You of course have the obvious: people care more about whether a mechanic did his job or whether a pilot knows what he's doing, versus how eloquently an F/A can serve you stale peanuts and a fermented beverage.
The CEO's basically just go to meetings, eat Chinese and argue about whose pictures are better on A.net  Smile

I believe that in that hierarchy, which can also be a "life-cycle," if you will, everyone plays a part, but like there are three primary colors, I find that the three primary factors that make an airline enjoyable/successful/worthwhile are the customers, the pilots and the mechanics, no matter how parasitic and uncaring towards our baggage some of them may be.  Smile

And that's my two cents. This is Kent Brockman, reporting.

 Laugh out loud


User currently offlineCV640 From United States of America, joined Aug 2000, 952 posts, RR: 5
Reply 2, posted (13 years 3 months 2 weeks 4 days 12 hours ago) and read 1459 times:

Without all the airline wouldn't be able to finish one day of opertaions, so you need all. Doesn't matter which you think is most important, like I said, without one, the airline wouldn't be able to finish operations for 1 day. So, at that point who cares which is most important, they are all unemployed.

User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 3, posted (13 years 3 months 2 weeks 4 days 11 hours ago) and read 1449 times:

As Gordon Berthune at Continental says "Every employee group is just as important as all the others", he often refers to his watch, he says, the watch is full of hundreds of little parts, but without even the smallest little screw, it wont work properly....

seems to work for him

Jer


User currently offlineJetguy From , joined Dec 1969, posts, RR:
Reply 4, posted (13 years 3 months 2 weeks 4 days 11 hours ago) and read 1448 times:

Good points all, but of what value would a "perfectly" organized and staffed airline (or any other business enterprise for that matter) be without customers? How long would "Perfect Airline. Inc." stay in business without people knocking at the door with money in their hand? Airlines can and do operate with flaws in their organization and staffing, but they can't operate for long without customers. What would be the point? Customers are #1.

User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 5, posted (13 years 3 months 2 weeks 4 days 11 hours ago) and read 1441 times:

Who matters most at an airline?
Easy: The customer


User currently offlineAirways From Switzerland, joined Mar 2001, 880 posts, RR: 12
Reply 6, posted (13 years 3 months 2 weeks 4 days 11 hours ago) and read 1441 times:

All the groups are important, even the people who are cleaning the offices in the company's headquarter.

As in every other business, nothing works without a good team! That means, every single employe is important.

Michael
http://airways.ch


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