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UA Unveils New United Club Design  
User currently offlineUnited1 From United States of America, joined Oct 2003, 6003 posts, RR: 9
Posted (1 year 10 months 1 week 3 days 11 hours ago) and read 11787 times:

The first of the new clubs opens next week in T2 at ORD...over the next few years every club worldwide will be renovated. They also are adding more jetbridges to T2.

See link in the article for pics.

http://www.bizjournals.com/chicago/n...rlines-to-unveil-new-united.html?s


Semper Fi - PowerPoint makes us stupid.
38 replies: All unread, showing first 25:
 
User currently offlineLHCVG From United States of America, joined May 2009, 1600 posts, RR: 2
Reply 1, posted (1 year 10 months 1 week 3 days 11 hours ago) and read 11641 times:

Am I reading that right that all RJs in T2 will now get jetbridges? That sounds nice and all but the amount of Jungle Jets they run in there....

User currently offlineUnited1 From United States of America, joined Oct 2003, 6003 posts, RR: 9
Reply 2, posted (1 year 10 months 1 week 3 days 11 hours ago) and read 11618 times:

Quoting LHCVG (Reply 1):
Am I reading that right that all RJs in T2 will now get jetbridges? That sounds nice and all but the amount of Jungle Jets they run in there....

I'm not sure if all will ( I think some of the F1 gates will not have them) but most T2 gates already have jetbridges.

Rereading the article I think the writer tried to say that 5 of the 10 additional jetbridges that UA is installing in T2 are in service. UA has ~27 UAX parking positions in T2 and all except 3 should have jetbridges once they add the last 5 IIRC.

[Edited 2012-12-14 20:34:46]


Semper Fi - PowerPoint makes us stupid.
User currently offlineblueflyer From United States of America, joined Jan 2006, 4064 posts, RR: 2
Reply 3, posted (1 year 10 months 1 week 3 days 7 hours ago) and read 10847 times:
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If they truly want to improve customer experience, they ought to focus on two items that have nothing to do with the age or design of the furniture:
-Faster, more reliable Wifi;
-Food options more exciting than a stale cardboard.

Until then, all the new furniture in the world won't make much of a difference.



I've got $h*t to do
User currently offlinetrent1000 From Japan, joined Jan 2007, 572 posts, RR: 2
Reply 4, posted (1 year 10 months 1 week 3 days 6 hours ago) and read 10683 times:

Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

User currently offlineslinky09 From United Kingdom, joined Jun 2009, 843 posts, RR: 0
Reply 5, posted (1 year 10 months 1 week 3 days 5 hours ago) and read 10553 times:

Quoting cosyr (Reply 3):
I'm not sure what you mean by that. I have been in many lounges, for many foreign airlines, and with updated furniture and more trendy styling, what is the pig here. I really don't see anything amazingly different from airline club to airline club. Some have more meal like food options, but other than that, it is comfortable, relatively exclusive and I am always treated very well in United Clubs.

Maybe you haven't been in that many, there's a world of difference between AA, DL, UA bog standard US lounges (even AA's First lounges for example) and the leading lounges at Heathrow, the Middle East, Hong Kong say ... fully waitered dining, premium everything, spas, and more - I can't think of one US airline lounge that offers anything on a similar level (happy to be proved wrong)!


User currently offlineBirdwatching From Germany, joined Sep 2003, 3823 posts, RR: 51
Reply 6, posted (1 year 10 months 1 week 3 days 5 hours ago) and read 10496 times:

Quoting blueflyer (Reply 4):
-Faster, more reliable Wifi;
-Food options more exciting than a stale cardboard.

While I don't think the wifi is a general problem (I've been at many United Clubs that had excellent wifi), I agree with you regarding the food. I'd love to know if the furniture revamp includes any sort of upgrade to the soft product. I might be biased from all the excellent lounges in Asia and sometimes Europe, but at the United Club all you ever get (regardless of the time of day) is those bags of mini carrots, the chex mix, cheerios, muffins and that's pretty much it. At least offer some sort of cold sandwich.
The bar, on the other hand, is pretty good.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineordwaw From United States of America, joined May 2006, 74 posts, RR: 0
Reply 7, posted (1 year 10 months 1 week 3 days 4 hours ago) and read 10467 times:

Quoting United1 (Thread starter):
new clubs opens next week in T2 at ORD
Quoting United1 (Thread starter):
They also are adding more jetbridges to T2

Does this mean that they are looking to move some flights from T1 to T2? Or is this just an enhancement for the RJ traffic?

Spreading flights between T1 and T2, and with the international flights arriving at T5 this could be confusing ...


User currently offlinemigair54 From Spain, joined Jun 2007, 1764 posts, RR: 0
Reply 8, posted (1 year 10 months 1 week 3 days 4 hours ago) and read 10470 times:

Quoting Birdwatching (Reply 7):
The bar, on the other hand, is pretty good.

Business travellers´d rather drink than eat....  
Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Very true and if they can have a Spa like Helsinki even better.

Some of the lounges around the world offer an excellent selection of drinks and food but I think many of them are too much minimalistic and futuristic, I think they don´t help you feel relaxed and like if you are at home. That´s my opinion of course, I know many people enjoy that kind of feeling but not my case. Sometimes I feel like the guy in Lost in Translation, everything is very impersonal.


User currently offlineAWACSooner From United States of America, joined Jan 2008, 1932 posts, RR: 1
Reply 9, posted (1 year 10 months 1 week 3 days 4 hours ago) and read 10460 times:

Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

They do at EWR.


User currently offlineordwaw From United States of America, joined May 2006, 74 posts, RR: 0
Reply 10, posted (1 year 10 months 1 week 3 days 4 hours ago) and read 10376 times:

Quoting trent1000 (Reply 5):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

I may be way off here, but perhaps there aren't that many connecting passengers from long haul flights at US airports, the way you have it at European or Asian airports.

First, if my memory serves me right, there are no such things as international transit lounges in the US. All passengers have to have the US Visa or Citizen/Resident status to arrive from overseas. So they arrive at the international terminal, for example ORD T5, and have to go thru immigration and customs.

Secondly, passengers travelling from overseas to a smaller US location, typically try to make all the transfers outside the US, so that they do not have to pick up the checked in luggage at the first point of entry, and then fly to the closest US airport to their destination. For example, if I was flying from WAW to AZO, I would fly WAW-ORD-AZO - this way I would not have such an urge to shower before the short hop to Kalamazoo. If I was flying WAW-SFO, I would transfer in AMS, CDG, MUC, FRA before entertaining JFK or ORD.

Of course one could argue, that it would be nice to shower after SFO-MIA transcon flight ....


User currently offlineDL WIDGET HEAD From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 11, posted (1 year 10 months 1 week 3 days 4 hours ago) and read 10348 times:

Based on the three pictures that I saw in the article I like the new design. Looks fresh and Ikea-ish.

User currently offlineUnited1 From United States of America, joined Oct 2003, 6003 posts, RR: 9
Reply 12, posted (1 year 10 months 1 week 2 days 22 hours ago) and read 9789 times:

Quoting trent1000 (Reply 4):

Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Quite a few UA lounges already have showers...including ORD.

Quoting ordwaw (Reply 7):
Or is this just an enhancement for the RJ traffic?

Spreading flights between T1 and T2, and with the international flights arriving at T5 this could be confusing ...

Just an enhancement....UA has been operating out of T1, T2 and T5 for years so adding jetbridges won't cause any confusion.



Semper Fi - PowerPoint makes us stupid.
User currently offlineLHCVG From United States of America, joined May 2009, 1600 posts, RR: 2
Reply 13, posted (1 year 10 months 1 week 2 days 21 hours ago) and read 9538 times:

Quoting United1 (Reply 2):

Makes sense. After re-reading it I guess I read too much into the wording the first time.


User currently offlineFlyPNS1 From United States of America, joined Nov 1999, 6625 posts, RR: 24
Reply 14, posted (1 year 10 months 1 week 2 days 21 hours ago) and read 9519 times:

Quoting trent1000 (Reply 4):
Worldwide lounge renovations need to include showers available for any connecting passengers from long haul flights at major US airports - as the lounges of other airlines do.

Agreed. Anyone know if the International First Lounges are included in the revamp?


User currently offlineEASTERN747 From United States of America, joined Oct 2006, 548 posts, RR: 0
Reply 15, posted (1 year 10 months 1 week 2 days 19 hours ago) and read 8886 times:

I love reading comments from the folks who whine and cry and begrade their life on the road and airports. Flying in the Middle East or Asia or Europe on long or ultra long flights is very different then the shoe salesman flying from MKE to STL via ORD, and demands a shower, full dinner and booze. I just can't imagine the folks who want to go to the lounge and have a full meal, get on a flight a chow down again on a F or J meal. (all in pj's). I would love to see a study as to how many folks in J or F are UPGRADES. Let me give you a reason clubs came about. Back in the day, VIP's and notibles, were treated to a waiting room before departure. I was with EA at DCA, and believe me, we had VERY, MANY VIPS. We had a room the size of your living room behind the ticket counter. Just a private room, with a TV, chairs, sofas etc where VIP's would be out of reach of people who might hazzel them. Then along came Ralph Nader, (for you kids...google him). We always put him in the VIP lounge and upgraded him when available. He decided that the common folk should have access to these rooms....thus was born the Admirals Club, Red Carpet, Ionoshere etc.....which you could pay a yearly fee. At EA, as an employee we could too, and I did. The moral of my story is that there are always the folks that travel in couch and want F/C service.

User currently offlinesdexplorer00 From United States of America, joined Dec 2007, 156 posts, RR: 0
Reply 16, posted (1 year 10 months 1 week 2 days 18 hours ago) and read 8413 times:

Something really needs to be done with the Clubs at EWR. Every time I go in, they are so over crowded that I can barely find a seat. This also makes them I credibly noisy. They can use at least one more in Terminal C.

User currently offlineLAXintl From United States of America, joined May 2000, 25737 posts, RR: 50
Reply 17, posted (1 year 10 months 1 week 2 days 18 hours ago) and read 8295 times:

Something related, this week they presented employees a peak at planned new club plans for LAX.

A consolidated single mega club is planned to replace the former RCC, CO Club and first class lounges.

Quoting FlyPNS1 (Reply 16):
Agreed. Anyone know if the International First Lounges are included in the revamp?

I would presume yes as many are co-located with the clubs, however for instance in the LAX everything will be merged into a single upgraded facility so that might be the path of the future.

Anyhow, based on various information I have serious doubts as to the long term future of international F class at UA, so I'm not sure the need to invest monies on such facilities on a product that might not be around.



From the desert to the sea, to all of Southern California
User currently offlineSANFan From United States of America, joined Aug 2006, 5462 posts, RR: 12
Reply 18, posted (1 year 10 months 1 week 2 days 18 hours ago) and read 8178 times:

I wonder if the new location of the RCC at SAN (which opens in T2W in the first half of 2013) will incorporate these changes? It would be nice to be part of the remodel process early-on; with totally new construction here, it would be a great opportunity to do it up right before the doors ever open!

bb


User currently offlineVC10er From United States of America, joined Feb 2007, 2940 posts, RR: 10
Reply 19, posted (1 year 10 months 1 week 2 days 16 hours ago) and read 7232 times:
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Quoting sdexplorer00 (Reply 19):

AGREED! The first (ex Presidents Club) as you come through security, the huge one, is only half the size it needs to be but what is worse is the lighting. I get a tan. My cornea's burn! Those lights are so bright. WHAT ARE THEY THINKING??? Isn't the entire point of a VIP lounge is to relax while waiting for your flight and not out in the concourse? It is such chaos in there. The must do that one fast. Although I'm not sure if IAD should come first. And the F lounge at IAD dates back to when Molly Ringwald was a movie star.

I have been long haul international flying for work for about 15 to 18 years now and all the clubs for UA and CO are exactly the same as they were when I was young and was captivated by how elegant they were. (I was young- now I'm jaded). Even the side tables still have a round hole in the center from when there we swivel phone card phones mounted in them- those pre dated cell phones. And CO and UA still use those end tables-- but they have the hole. I wonder how many people younger than me wonder "why is there a hole in all these tables?"

Go UA!



The world is missing love, let's use our flights to spread it!
User currently offline777ord From United States of America, joined May 2010, 514 posts, RR: 1
Reply 20, posted (1 year 10 months 1 week 2 days 15 hours ago) and read 7013 times:

As a VERY frequent user of the United Club (4x/week or more) I can see they are rather dated, and used a LOT. But, seeign the new updates, and the continuing changes they have for food and such is nice.

However, I was STUNNED when I was waiting to check in to the UC and a lady in front of me who was flying first-domestic- could not get in. But me, a regular joe club member could.


User currently offlinetrent1000 From Japan, joined Jan 2007, 572 posts, RR: 2
Reply 21, posted (1 year 10 months 1 week 2 days 15 hours ago) and read 6662 times:

Quoting United1 (Reply 13):
Quite a few UA lounges already have showers...including ORD.

Where are United Club showers available for non-full fare business class passengers? I mean, where can Star Gold passengers who don't pay full fare use a shower at a United lounge in the US?

Travelling from SYD/MEL to a lot of US destinations would be greatly enhanced with the ability to freshen up during long transits - and not just if you pay full fare.


User currently offlineUnited1 From United States of America, joined Oct 2003, 6003 posts, RR: 9
Reply 22, posted (1 year 10 months 1 week 2 days 14 hours ago) and read 6311 times:

Quoting trent1000 (Reply 24):
ravelling from SYD/MEL to a lot of US destinations would be greatly enhanced with the ability to freshen up during long transits - and not just if you pay full fare.

Well lets be blunt you get what you pay for...UA has shower facilities at:

ORD Arrivals Lounge
IAH United Club E and C South
EWR United Club A2 and C(near gate 120)
SFO Arrivals Lounge

Anyone with club access can use the facilities at IAH and EWR. SFO and ORD are reserved for F and J class passengers only.



Semper Fi - PowerPoint makes us stupid.
User currently offlinecosyr From United States of America, joined Jul 2012, 400 posts, RR: 0
Reply 23, posted (1 year 10 months 1 week 2 days 9 hours ago) and read 5478 times:

Quoting United1 (Reply 25):
Well lets be blunt you get what you pay for...UA has shower facilities at:

ORD Arrivals Lounge
IAH United Club E and C South
EWR United Club A2 and C(near gate 120)
SFO Arrivals Lounge

What about SYD or LAX? These are the two cities I need it in, and LAX doesn't have showers, SYD doesn't have a United Club.


User currently offlineqf002 From Australia, joined Jul 2011, 2987 posts, RR: 2
Reply 24, posted (1 year 10 months 1 week 2 days 8 hours ago) and read 5332 times:

Quoting cosyr (Reply 23):
SYD doesn't have a United Club.

But the NZ lounge, which is significantly better than any United Club, does.


25 VC10er : United at GRU has recently reopened their Arrivals offer with showers after a one year renovation. Also, the GRU club has for years offered great foo
26 usdcaguy : I really do like the colors in the lounge; I much prefer the brown/beige look, which is much more soothing and relaxing compared to the brash white li
27 OA260 : Looks nice but then again the one I was in a few weeks back was not bad either. Would agree there the food is not that exciting but then my experience
28 superjeff : Absolutely correct. Delta was the last major U.S. airline to convert to the current system, and their clubs were "invitation only" until the late 197
29 AADC10 : So is it correct that the "new" T2 UC is in the location of the old RCC back when T2 was the main UA terminal at ORD? I understand the smaller one wa
30 gkpetery : I was a the Newark United Club today and I seriously wish they would improve their food choices at their mediocre self-serve bar. Crackers, bland chee
31 United1 : I'm not actually sure...I don't remember where the old RCC was before UA built T1. The current United Club (that will be closing) was opened several
32 questions : How does the new UA UC design compare to the new DL SC design?
33 LAXintl : Conceptual plans are for it to be located where the current T-6 to T-7 walkway is located overlooking the alleyway. Details still need to be worked o
34 United1 : Same basic amenities and modern design...DLs clubs seem to have allot of blue in them whereas the few pics of the new UA clubs seem to have more brow
35 Post contains links worldflyer : More: http://www.gadling.com/2012/12/17/un...reveals-new-airport-lounge-design/
36 Lufthansa : I for one like it and I think its a big step up from the old red carpet clubs. If, as it claims, the level of finish is the same as is shown in the pa
37 United1 : They do serve most cocktails for free in every lounge....there is a selection of higher end wines that you have to pay for but beer, hard liquor and
38 AADC10 : That seems like it would place the First Class lounge rather far away from the gates at the end of the T-7 concourse where most of the Global First f
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