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United Grants Thousands 1k Status By Mistake  
User currently offlinecosyr From United States of America, joined Jul 2012, 420 posts, RR: 0
Posted (1 year 10 months 3 weeks 2 days 18 hours ago) and read 13011 times:

I do not have a news article about this, but I was included in the mistake, and have been following it on Flyertalk. I thought some people who are following the merger might be interested.

Yesterday, I logged into my account, and to my surprise I was listed as a Premier 1K member on MileagePlus. I flew 25,200 miles last year, so this was obviously a mistake, though some people who were just short of making 1K seemed to think it was a gift. Shannon, from United, confirmed that everyone who earned miles yesterday or the evening before was accidently marked as 1K, and it has since been corrected, but people were able to get free Econ + seats, better reward availability and I imagine upgrade standby lists were flooded yesterday evening.

Did anyone fly United yesterday and witness any of the mayhem?

27 replies: All unread, showing first 25:
 
User currently offlineavek00 From United States of America, joined Oct 2004, 4412 posts, RR: 19
Reply 1, posted (1 year 10 months 3 weeks 2 days 18 hours ago) and read 12884 times:

A few posts on FlyerTalk do NOT equal mayhem. And unlike the US Airways mistake in 2007, this one was actually corrected quickly. #KeepCalmAndCarryOn


Live life to the fullest.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 5913 posts, RR: 11
Reply 2, posted (1 year 10 months 3 weeks 2 days 15 hours ago) and read 12454 times:

Bummer- I wish I'd known, as I would have booked some Trans-Atl Biz seats in a heartbeat!!!

User currently offlinesimairlinenet From United States of America, joined Oct 2005, 922 posts, RR: 2
Reply 3, posted (1 year 10 months 3 weeks 2 days 15 hours ago) and read 12342 times:

I had an extra 17,000 United miles the last few days, but no extra status. Reverted today.

User currently offlinecosyr From United States of America, joined Jul 2012, 420 posts, RR: 0
Reply 4, posted (1 year 10 months 3 weeks 2 days 14 hours ago) and read 12263 times:

Quoting avek00 (Reply 1):
A few posts on FlyerTalk do NOT equal mayhem.

I meant mayhem at the gate when the upgrade standby list was out of order. One GS member with 189k miles flown in 2012, would normally be first, maybe second on the list found himself 27th, but his flight was today, so the situation was sorted out before flew.


User currently offlineFI642 From Monaco, joined Mar 2005, 1079 posts, RR: 2
Reply 5, posted (1 year 10 months 3 weeks 2 days 14 hours ago) and read 12003 times:

My statement was wayyyyyyyy off too. However, sadly, it's been corrected.


737MAX, Cool Planes for the Worlds Coolest Airline.
User currently offlineblueflyer From United States of America, joined Jan 2006, 4121 posts, RR: 2
Reply 6, posted (1 year 10 months 3 weeks 2 days 11 hours ago) and read 11361 times:
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My wife wants to know who is the idiot who had to blabber about it instead of keeping his mouth shut and not letting United in on their mistake...

        



I've got $h*t to do
User currently offlinecosyr From United States of America, joined Jul 2012, 420 posts, RR: 0
Reply 7, posted (1 year 10 months 3 weeks 2 days 11 hours ago) and read 11219 times:

That is the danger of Flyertalk...United is Watching...always!   

User currently offlinecruiseshipcrew From United States of America, joined Aug 2008, 207 posts, RR: 1
Reply 8, posted (1 year 10 months 3 weeks 2 days 4 hours ago) and read 10392 times:

I'm glad they caught it. The elite pool is already too big as it is. Don't need silvers trumping 1Ks now.


facebook sn jetboy787
User currently offlinebobloblaw From United States of America, joined Jan 2012, 1725 posts, RR: 1
Reply 9, posted (1 year 10 months 3 weeks 2 days 3 hours ago) and read 9867 times:

I doubt there was chaos and mayhem at the gates. Just some folks who didn't get an upgrade.

User currently offlineogshelly From United States of America, joined Feb 2005, 26 posts, RR: 0
Reply 10, posted (1 year 10 months 3 weeks 2 days ago) and read 8206 times:

I miss the title of Presidential Platinum from Continental Airlines, once moved to United, became 1K, and I wonder if it meant 1000 something? Ok, once I was ok with the new 1K status, then I've found out theybinvented a new ceiling,mit was Global Services, so 1K is behind the status line of a higher elite status. It never ends 

User currently offlinekgaiflyer From United States of America, joined Jul 2008, 4320 posts, RR: 1
Reply 11, posted (1 year 10 months 3 weeks 2 days ago) and read 8044 times:
Support Airliners.net - become a First Class Member!

Quoting avek00 (Reply 1):
And unlike the US Airways mistake in 2007, this one was actually corrected quickly.

That explains a lot.

I've flown USAirways codeshares twice in the last three weeks -- (1) DCA-SAN in F class for 12,500 miles and (2) SAN-PHX-YYC in F class for 12,500 miles. Mileage-Plus suddenly woke up and deducted the additional 50,000 miles.   


User currently offlinetommy767 From United States of America, joined Aug 2003, 6844 posts, RR: 9
Reply 12, posted (1 year 10 months 3 weeks 1 day 23 hours ago) and read 7189 times:

Flyertalk says so eh? I blame SHARES  


"KEEP CLIMBING" -- DELTA
User currently offlinerising From United States of America, joined May 2010, 278 posts, RR: 1
Reply 13, posted (1 year 10 months 3 weeks 1 day 22 hours ago) and read 6847 times:

Quoting blueflyer (Reply 6):

My wife wants to know who is the idiot who had to blabber about it instead of keeping his mouth shut and not letting United in on their mistake..

The person who does not feel comfortable taking something they did not earn. It's called honesty. Some of us still practice it.



If it doesn't make sense, it's because it's not true.
User currently offlineNorcal773 From United States of America, joined Feb 2007, 1449 posts, RR: 12
Reply 14, posted (1 year 10 months 3 weeks 1 day 22 hours ago) and read 6768 times:

Quoting cruiseshipcrew (Reply 8):
I'm glad they caught it. The elite pool is already too big as it is. Don't need silvers trumping 1Ks now.

Ditto... I am normally the next one in line after F checks in full anyways so probably wouldn't have mattered  
Quoting rising (Reply 13):
The person who does not feel comfortable taking something they did not earn. It's called honesty. Some of us still practice it.

It was obviously said in jest... Gee, chill out!



If you're going through hell, keep going
User currently offlinerising From United States of America, joined May 2010, 278 posts, RR: 1
Reply 15, posted (1 year 10 months 3 weeks 1 day 22 hours ago) and read 6591 times:

Quoting Norcal773 (Reply 14):

Was it? How many people do you think, if this issue was not resolved by UAL, would have attempted to book advantageous tickets/upgrade based on their "new" status?

We've seen this happen before on many occasions where people book flights based on a computer clitch, only to come back and demand the airline honor it after the issue is resolved, no matter if the price/upgrade defied common sense.

It's not a personal comment directed toward you or any poster in this thread; it's a broad statement about consumers today. Some people are always looking for something for free, no matter if it is right or wrong. It's unfortunate. That's why these stories make the news.



If it doesn't make sense, it's because it's not true.
User currently offlineRKSofACinUSA From United States of America, joined Jan 2012, 47 posts, RR: 0
Reply 16, posted (1 year 10 months 3 weeks 1 day 22 hours ago) and read 6308 times:

Quoting bobloblaw (Reply 9):
I doubt there was chaos and mayhem at the gates. Just some folks who didn't get an upgrade.

There is always chaos and mayhem at the United gates.....but not because of this issue.   


User currently offline777ord From United States of America, joined May 2010, 533 posts, RR: 1
Reply 17, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 6245 times:

It is funny you mention that. I went from my 49k miles to 228,000 miles in a literally the time it takes to load the app, look at the standby list and then back to home page/button. Then it reset. I asked some people at work and its a part of the integration of behind the scene updates/upgrades. SO yes, it may be a slight annoyance, but like menioned above, certainly NO US AIR in 2007.

What I cannot stand, is how long that upgrade list is. F almost always goes full with revenue purchases, let alone when you try to upgrade and a typical SAN-ORD flight will have 49 upgrades for an A319 with one open seat. If the coveted F class seat is so amazing, please, just pay the extra few bucks and buy it and get the perks that way.


User currently offlinebrilondon From Canada, joined Aug 2005, 4389 posts, RR: 2
Reply 18, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 6068 times:

Quoting blueflyer (Reply 6):
My wife wants to know who is the idiot who had to blabber about it instead of keeping his mouth shut and not letting United in on their mistake...

Your wife dishonest?

Quoting rising (Reply 13):
The person who does not feel comfortable taking something they did not earn. It's called honesty. Some of us still practice it.

I agree, to take advantage of a mistake like that though would not happen when the mistake is found out and corrected.



Rush for ever; Yankees all the way!!
User currently offlinesteex From United States of America, joined Jun 2007, 1736 posts, RR: 9
Reply 19, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5934 times:

Quoting 777ord (Reply 17):
What I cannot stand, is how long that upgrade list is. F almost always goes full with revenue purchases, let alone when you try to upgrade and a typical SAN-ORD flight will have 49 upgrades for an A319 with one open seat. If the coveted F class seat is so amazing, please, just pay the extra few bucks and buy it and get the perks that way.

Why? Those people likely aren't listed for upgrades because the "F class seat is so amazing," but rather because that's one of their benefits and they may as well at least try to use it. Should the seat be left to go out empty to avoid the inconvenience (if it somehow is one?) of the upgrade list being long?

I must say, that's a very strange thing to not be able to stand. It seems the easiest solution would be for you to just not look at the upgrade list.


User currently offlineblueflyer From United States of America, joined Jan 2006, 4121 posts, RR: 2
Reply 20, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5856 times:
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Quoting rising (Reply 15):
Was it?

Yes, it was, I should point out since it isn't apparently so obvious. Most of her flying is with me and she gets the 1K benefits anyway since I have earned them...

Besides, the cynic in me makes me think no one called United, but someone rushed on flyertalk to be the first to post... and United found out that way (if they didn't know it already).



I've got $h*t to do
User currently offlinebartond From United States of America, joined Jul 2003, 791 posts, RR: 3
Reply 21, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5835 times:

Quoting blueflyer (Reply 6):
My wife wants to know who is the idiot who had to blabber about it instead of keeping his mouth shut and not letting United in on their mistake...

No kidding, ha!

I was griping to a colleague a week ago about how I never get upgraded on flights (I'm only a Premier Gold and haven't been upgraded on a flight in 9 months) but then, via the 1K mistake, I got upgraded on 3 out of 4 flights! I know it was a mistake and will go back to normal now but those three flights were enjoyable while they lasted. Now I'll go back to having virtually no benefits via Mileage Plus.


User currently offlinesteex From United States of America, joined Jun 2007, 1736 posts, RR: 9
Reply 22, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5564 times:

Quoting rising (Reply 15):
We've seen this happen before on many occasions where people book flights based on a computer clitch, only to come back and demand the airline honor it after the issue is resolved, no matter if the price/upgrade defied common sense.

It's a very slippery slope with this, though. What's to stop an airline from offering a great sale, leaving it active long enough to sell more cheap tickets than they really desired, then just claiming it was a glitch and trying to upcharge or cancel the tickets? It is always incumbent upon the retailer to list prices as desired, not on the consumer to determine the reasons for the price.

Since airlines use a pricing structure that is so opaque and difficult to understand, it's sometimes not apparent whether something is a mistake or a promotion anyhow. It's not like going to a store and seeing a discrepancy between listed prices - the exact same flights can be $200 one day, $400 the next, and then $150 the next week. If the airline makes a mistake ends up offering that for $75, many people who book it would have no idea they were booking a mistake. Sure, some people with more industry knowledge can reasonably guess the reason for the low fare (i.e., no fuel surcharge), but even then they can't be 100% sure why it is being offered that way (Is it an unadvertised sale? A new policy? A mistake?), just that it is being offered that way.


User currently offlineNorcal773 From United States of America, joined Feb 2007, 1449 posts, RR: 12
Reply 23, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5471 times:

Quoting rising (Reply 15):
Was it? How many people do you think, if this issue was not resolved by UAL, would have attempted to book advantageous tickets/upgrade based on their "new" status?

I'll assume he was kidding based on the 'smileys' after his post. I agree with you there's a lot of dishonest folks out there for sure but that doesn't mean other folks can't joke around.

Quoting 777ord (Reply 17):
What I cannot stand, is how long that upgrade list is. F almost always goes full with revenue purchases, let alone when you try to upgrade and a typical SAN-ORD flight will have 49 upgrades for an A319 with one open seat. If the coveted F class seat is so amazing, please, just pay the extra few bucks and buy it and get the perks that way.

Eeh, I am sure you never complain when you actually get the upgrade. I for one will never complain for having the opportunity to upgrade for nothing and will never complain if someone else gets it ahead of me. One this is for sure, i am not forking out the $$ to pay for a domestic upgrade.

Quoting steex (Reply 19):
I must say, that's a very strange thing to not be able to stand.

Agreed, that was weird.



If you're going through hell, keep going
User currently offlineblueflyer From United States of America, joined Jan 2006, 4121 posts, RR: 2
Reply 24, posted (1 year 10 months 3 weeks 1 day 21 hours ago) and read 5471 times:
Support Airliners.net - become a First Class Member!

Quoting 777ord (Reply 17):
If the coveted F class seat is so amazing, please, just pay the extra few bucks and buy it and get the perks that way.

You do realize that no active participation is required to be included on the upgrade list? Passengers who are entitled to an upgrade are included on the list automatically at one of three thresholds before boarding depending on their status and the system isn't programmed to stop adding names to the list when it has grown to a point where it is realistically impossible for the latest additions to get an upgrade.

The only thing a qualified passenger has to do to end up on the upgrade list for any given flight is buy a ticket in coach.

If being on the list required active participation, I am sure a lot of fliers wouldn't bother because they know they face extremely long odds...

Quoting 777ord (Reply 17):
F almost always goes full with revenue purchases

Depends on the market and the day of the week. I have been on an A320 where I was one of three paid F fares...



I've got $h*t to do
25 cosyr : The United rep, Shannon, who posts on Flyertalk found out because the 1k lines were flooded, not by anyone crying to United. Their phone system recog
26 ANITIX87 : I am not even Silver, and I was awarded 1K status on the day I happened to book a business trip. Sadly, it's only EWR-PIT-EWR but I did get a first-c
27 Post contains links and images chrisair : Right, I'm sure you wouldn't have even considered booking a MP ticket with your new 1K status. Just like I'm sure you wouldn't consider booking a $43
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