Jiml1126 From , joined Dec 1969, posts, RR: Posted (14 years 5 months 1 week 5 days 7 hours ago) and read 1803 times:
Northwest Air faces $3 mln fine for discrimination
WASHINGTON, Sept 7 (Reuters) - Northwest Airlines (NasdaqNM:NWAC - news) was charged on Friday with discriminating against passengers with disabilities and the U.S. Department of Transportation said it was seeking the largest civil penalty ever against a carrier, more than $3 million.
On hundreds of occasions, the nation's fourth-largest airline allegedly took a long time getting wheelchairs, left passengers on aircraft for extended periods of time, and left passengers at the wrong gates which made them miss connecting flights, according to the agency's enforcement office.
``Northwest Airlines probably transports the majority of disabled air travelers in accordance with the law,'' DOT said in a statement. ``However, the fact that (DOT) still discovered several hundred violations, many of them egregious, is unacceptable and cannot be allowed to continue.''
The Transportation Department said it was seeking a $3 million civil penalty against the St. Paul, Minnesota-based airline for the violations detailed in the complaint filed on Friday, plus $10,000 for each additional violation revealed during the course of its investigation.
``We are deeply disappointed that they have chosen to proceed with this enforcement action after rejecting our proposals to work together,'' said Kathy Peach, a Northwest Airlines spokeswoman.
In a statement released late Friday, Northwest said it had proposed developing a joint committee of DOT and industry members, as well as members of disability groups, ``to address the logistical problems faced by the airline industry.'' It also said it proposed developing a ``best practices'' standard for the airline industry to add substance to current ``ambiguous'' regulations.
``We will challenge this action,'' Peach said.
The complaint will be heard by an administrative law judge during which the Transportation Department will have to prove the alleged violations.
The investigation stems from a formal complaint filed by two air travelers who said the airline failed to provide them with wheelchairs even though they had been requested more than a month ahead of time, DOT said.
Shares of Northwest Airlines Corp. closed down 15 cents to $20 on Nasdaq, just above its 52-week low. Its shares have traded in a 52-week range of $33.25-$19 a share.
Azjubilee From United States of America, joined Apr 2000, 4321 posts, RR: 25
Reply 3, posted (14 years 5 months 1 week 4 days 16 hours ago) and read 1709 times:
Hmmm... poor customer service huh? That's why they rank high among the others with the low complaints, high ontime performance and low baggage mishandling claims.
I think this is rediculous! NW has an entire board for customers with disabilities. They work to make the traveling experience better. They even have disabled people on the board! They were the first and if not the only ones with such a thing. Some of the news reports don't tell you this do they? They also don't mention that NW has been trying for months to work with the DOT to make things better for disabled travelers. No airline is perfect, but when NW tries hard it's too bad to see more americans being "sue" happy.
A side note, when people arrive at airports and need wheelchair assistance (not too sure if this falls into the said category) they aren't airline employees! They are a contract service making minimum wage that can give 2 shi%$ about the airlines customers. We let the station know 20 minutes prior to arrival if there is a wheelchair needed. Almost 9 times out of 10 they're not waiting. One time, we waited for 45 minutes for a wheelchair. We called 3 times, I even got off the plane and looked for one. Finally, one was found. In the womens room, with the chair operator sleeping in it. It's hard to find good help nowadays! So, blame on the airline is hardly worthy in these situations.