Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Northwest Airlines Faces $3million Fine For...  
User currently offlineJiml1126 From , joined Dec 1969, posts, RR:
Posted (13 years 3 months 1 week 6 days 23 hours ago) and read 1329 times:

Northwest Air faces $3 mln fine for discrimination

WASHINGTON, Sept 7 (Reuters) - Northwest Airlines (NasdaqNM:NWAC - news) was charged on Friday with discriminating against passengers with disabilities and the U.S. Department of Transportation said it was seeking the largest civil penalty ever against a carrier, more than $3 million.

On hundreds of occasions, the nation's fourth-largest airline allegedly took a long time getting wheelchairs, left passengers on aircraft for extended periods of time, and left passengers at the wrong gates which made them miss connecting flights, according to the agency's enforcement office.

``Northwest Airlines probably transports the majority of disabled air travelers in accordance with the law,'' DOT said in a statement. ``However, the fact that (DOT) still discovered several hundred violations, many of them egregious, is unacceptable and cannot be allowed to continue.''

The Transportation Department said it was seeking a $3 million civil penalty against the St. Paul, Minnesota-based airline for the violations detailed in the complaint filed on Friday, plus $10,000 for each additional violation revealed during the course of its investigation.

``We are deeply disappointed that they have chosen to proceed with this enforcement action after rejecting our proposals to work together,'' said Kathy Peach, a Northwest Airlines spokeswoman.

In a statement released late Friday, Northwest said it had proposed developing a joint committee of DOT and industry members, as well as members of disability groups, ``to address the logistical problems faced by the airline industry.'' It also said it proposed developing a ``best practices'' standard for the airline industry to add substance to current ``ambiguous'' regulations.

``We will challenge this action,'' Peach said.

The complaint will be heard by an administrative law judge during which the Transportation Department will have to prove the alleged violations.

The investigation stems from a formal complaint filed by two air travelers who said the airline failed to provide them with wheelchairs even though they had been requested more than a month ahead of time, DOT said.

Shares of Northwest Airlines Corp. closed down 15 cents to $20 on Nasdaq, just above its 52-week low. Its shares have traded in a 52-week range of $33.25-$19 a share.



4 replies: All unread, jump to last
 
User currently offlineDelta-flyer From United States of America, joined Jul 2001, 2676 posts, RR: 6
Reply 1, posted (13 years 3 months 1 week 6 days 23 hours ago) and read 1273 times:

NWA seems to have a knack for pissing their customers off.

Pete


User currently offlineSushka From United States of America, joined Nov 1999, 4784 posts, RR: 15
Reply 2, posted (13 years 3 months 1 week 6 days 22 hours ago) and read 1262 times:

Ive noticed that also, poor passenger service. too bad  Sad


Pershoyu Spravoyu Litaki!
User currently offlineAzjubilee From United States of America, joined Apr 2000, 4017 posts, RR: 27
Reply 3, posted (13 years 3 months 1 week 6 days 9 hours ago) and read 1235 times:

Hmmm... poor customer service huh? That's why they rank high among the others with the low complaints, high ontime performance and low baggage mishandling claims.

I think this is rediculous! NW has an entire board for customers with disabilities. They work to make the traveling experience better. They even have disabled people on the board! They were the first and if not the only ones with such a thing. Some of the news reports don't tell you this do they? They also don't mention that NW has been trying for months to work with the DOT to make things better for disabled travelers. No airline is perfect, but when NW tries hard it's too bad to see more americans being "sue" happy.

A side note, when people arrive at airports and need wheelchair assistance (not too sure if this falls into the said category) they aren't airline employees! They are a contract service making minimum wage that can give 2 shi%$ about the airlines customers. We let the station know 20 minutes prior to arrival if there is a wheelchair needed. Almost 9 times out of 10 they're not waiting. One time, we waited for 45 minutes for a wheelchair. We called 3 times, I even got off the plane and looked for one. Finally, one was found. In the womens room, with the chair operator sleeping in it. It's hard to find good help nowadays! So, blame on the airline is hardly worthy in these situations.

AZJ


User currently offlineBoeing nut From , joined Dec 1969, posts, RR:
Reply 4, posted (13 years 3 months 1 week 6 days ago) and read 1209 times:

oops!!!


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
3 Cheers For Northwest Airlines! posted Sun May 7 2006 01:01:12 by Maiznblu_757
Northwest Airlines 747-200 At HKG For How Long? posted Sun Nov 16 2003 06:07:35 by Hkg82
For Northwest Airlines Fans.. posted Thu Sep 20 2001 06:33:44 by NWA
Northwest Airlines Replacement For The DC-10 posted Sun Aug 20 2000 00:31:03 by Patches
Boeing, Airlines Reject FAA Plan For B737 Rudders posted Wed Dec 13 2006 07:39:00 by PlaneHunter
Northwest Airlines October Profit At $37 Million posted Fri Dec 1 2006 20:33:45 by Jano
Whats The Meaning To Northwest Airlines Name? posted Sat Oct 21 2006 05:23:47 by Fll2993
Northwest To Pay US$1 Award For Inflight Accident posted Sat Sep 23 2006 04:30:20 by Carnoc
Malaysian Airlines Faces Prosecution posted Sat Aug 26 2006 01:23:10 by 777ER
Airlines Set To Sue For £300m Over Terror Losses posted Thu Aug 17 2006 05:04:29 by Clickhappy