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The Best F/A Safety Announcement I've Ever Heard  
User currently offlineg500 From United States of America, joined Oct 2011, 952 posts, RR: 0
Posted (1 year 6 months 4 weeks 1 hour ago) and read 17898 times:
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Not a big fan of flying on Southwest, but people like him make it better or at least entertaining... not the same routine that puts people to sleep...

enjoy

http://www.wimp.com/coolestflight/

59 replies: All unread, showing first 25:
 
User currently offlinemcdu From United States of America, joined Apr 2005, 1459 posts, RR: 17
Reply 1, posted (1 year 6 months 4 weeks 1 hour ago) and read 17877 times:

That is absolutely the last announcement I would consider the best. Safety is not a comedy routine. This adds to the impression that WN doesn't take safety seriously. In this example the person giving the spiel wants to be the stand up star versus giving the company and more importantly the FAA approved safety announcement.

Finally if WN wants to attract business and international customers this type of announcement will not go over well with them. In fact business folks want to hear less on the PA and foreign customers may not get some of the run together instructions.

There are way too many FA's that are bored with their job and and decide to venture too far outside the bounds of their company SOP's to in bore themselves. If you don't want to do it the way the company and the FAA approved then find another job.


User currently offlineNobleRT From United States of America, joined Sep 2010, 35 posts, RR: 0
Reply 2, posted (1 year 6 months 4 weeks ago) and read 17656 times:

This is great. The first responder says it's a comedy routine, but the same info is conveyed and everyone seems to be listening!

Also... it looks incredibly staged.


User currently offlineWAC From United States of America, joined Nov 2008, 275 posts, RR: 0
Reply 3, posted (1 year 6 months 4 weeks ago) and read 17508 times:

Quoting mcdu (Reply 1):

That is absolutely the last announcement I would consider the best. Safety is not a comedy routine.

At least people listened and paid attention. Most people nowadays switch off during safety announcements, especially B737s/A32s

I was on KL flight MXP-AMS a few years back and the crew did a very sarcastic but funny. there were lots "business and international customers" who enjoyed it but more importantly paid attention.

Entertainment sells, and is the best way to attract the attention of regular customers during routine mundane announcement.


User currently offlineg500 From United States of America, joined Oct 2011, 952 posts, RR: 0
Reply 4, posted (1 year 6 months 4 weeks ago) and read 17457 times:
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Quoting mcdu (Reply 1):
That is absolutely the last announcement I would consider the best

you'd rather have the same old boring routine where nobody is listening and everybody is reading a newspaper or magazine??


User currently offlineajd1992 From , joined Dec 1969, posts, RR:
Reply 5, posted (1 year 6 months 4 weeks ago) and read 17430 times:

Hey, if it gets people watching, I'd have them running up and down with a megaphone...

The important thing is - the people around you could be your downfall. If they don't listen, panic and hesitate, you could die because they don't know what to do. Anything that gets people watching because it's not the "norm" wins in my book.


User currently offlineeuropean742 From United Kingdom, joined Apr 2010, 111 posts, RR: 0
Reply 6, posted (1 year 6 months 4 weeks ago) and read 17372 times:

Love it! Far too many people don't pay attention and fall asleep during safety announcements and if an emergency was to happen they wouldn't have a clue what to do. Take the Ryanair flight that had a rapid decompression, passengers on the news were saying the masks came down but there was no announcement saying what to do, err yes there was before take off. Another said I put on the mask and it didn't work, did you pull down before fitting it? probably not as you weren't listening! Making announcements fun gets far more attention that those plain normal ones. Sure people do want to hear less of the PA but this has to be said so why not make it enjoyable, think about it.

User currently offlineflymia From United States of America, joined Jun 2001, 7140 posts, RR: 9
Reply 7, posted (1 year 6 months 3 weeks 6 days 23 hours ago) and read 17283 times:

Quoting mcdu (Reply 1):

First it was not the safety announcement. People actually listen, it's a good way to get their attention and not have everyone fall alseep from the same boring one. And to say WN does not care about safety is ridiculous, an airline that has a massive amounts of takeoffs and landings every day which has never lost a crew member or passenger and was only responsible for ONE fatality and has lost ONE air frame does not take safety seriously?



"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
User currently offlinemcdu From United States of America, joined Apr 2005, 1459 posts, RR: 17
Reply 8, posted (1 year 6 months 3 weeks 6 days 23 hours ago) and read 17194 times:

Sarcasm would be terrible. That could lead to serious confusion if the native language wasn't well understood. The approved company message and method is what should be used. Not this ridiculous stand up comic/rap star. If you want to go to Hollywood then leave the profession.

Much like the FA's that must use every variation of "berry" to signal turning off electronics. I suspect the company doesn't endorse those types of announcements but that particular FA finds it funny. If I wanted a comedy skit or a rap show I would go to that event not book a flight.

The best advice for FA's: be professional (professional isn't being arrogant as many think) and be kind. Keep the PA's short and don't harangue passengers. If they get up with the seatbelt sign on you can politely tell them " I am required to remind you that the seatbelt sign is on". That's it. You don't have to get on the PA and make a public spectacle of them.

Kindness and common sense seems to be lost in air travel.

[Edited 2013-01-27 08:03:16]

User currently offlineg500 From United States of America, joined Oct 2011, 952 posts, RR: 0
Reply 9, posted (1 year 6 months 3 weeks 6 days 23 hours ago) and read 17120 times:
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Quoting mcdu (Reply 8):

Listening to the "profesional" flight attendants as you described, is like listening to the teacher from the movie Ferris Bueller's day off.... Bueller, Bueller, Bueller, Bueller

Sometimes those safety announcements feel like they will NEVER end


User currently offlinemesaflyguy From United States of America, joined Dec 2012, 3033 posts, RR: 5
Reply 10, posted (1 year 6 months 3 weeks 6 days 22 hours ago) and read 16790 times:
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I've seen this guy on youtube before and he is very entertaining. He has also done e safety announcments too like this.

Another entertaining one is Chris(?) from Chicago that turns the beginning announcments into a comedy routine to get everybody laughing.

But you do have to hand it to WN for keeping their employees in such high spirits!



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently onlineSCQ83 From United States of America, joined Oct 2012, 898 posts, RR: 0
Reply 11, posted (1 year 6 months 3 weeks 6 days 21 hours ago) and read 16621 times:

I flew TAP to EWR earlier this month and they had this safety video http://youtu.be/YfP-KJsX8y8

I found interesting that almost every other passenger was watching the overhead monitors, probably because of the cartoonish style. I bet if this was a "boring" video with real flight attendants most of the passengers wouldn't give a damn and would continue to read magazines, talk to their companions, send last minute messages from their phones or look out of the window.


User currently offline26point2 From United States of America, joined Mar 2010, 820 posts, RR: 0
Reply 12, posted (1 year 6 months 3 weeks 6 days 21 hours ago) and read 16580 times:

Quoting mesaflyguy (Reply 11):
But you do have to hand it to WN for keeping their employees in such high spirits!

Agree. I loathe airline travel but if given the option will always choose SW first. Say what you will about SW but I enjoy the spirit and the employees seem to enjoy their jobs which helps to ease the mood of this grumpy traveller. Can't say I see the see that same spirit on the AA/UA/US set...often a depressing experience.


User currently offlineskycub From , joined Dec 1969, posts, RR:
Reply 13, posted (1 year 6 months 3 weeks 6 days 20 hours ago) and read 16435 times:

I bet his colleagues just love hearing that.... flight after flight after flight for three or four days.

As a crew member... I think I would rather slit my wrist with a stir stick than listed to that over and over and over.


User currently offlinereadytotaxi From United Kingdom, joined Dec 2006, 3222 posts, RR: 2
Reply 14, posted (1 year 6 months 3 weeks 6 days 20 hours ago) and read 16385 times:

Quoting ajd1992 (Reply 5):
The important thing is - the people around you could be your downfall. If they don't listen, panic and hesitate, you could die because they don't know what to do. Anything that gets people watching because it's not the "norm" wins in my book

So very true, great response.
Always prefer that aisle seat next to the galley exit.



you don't get a second chance to make a first impression!
User currently offlinemesaflyguy From United States of America, joined Dec 2012, 3033 posts, RR: 5
Reply 15, posted (1 year 6 months 3 weeks 6 days 20 hours ago) and read 16364 times:
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Quoting skycub (Reply 14):

If I were crew with him I'd love hearing that. It makes it seem like you're not just going through the motions. I'd feel like I had a fun job and I'd be glad to see happy faces in those seats more than anything.



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 16, posted (1 year 6 months 3 weeks 6 days 19 hours ago) and read 16108 times:

Quoting mcdu (Reply 1):
Safety is not a comedy routine. This adds to the impression that WN doesn't take safety seriously.

Cannot be stated enough.


User currently offlinelightsaber From United States of America, joined Jan 2005, 12981 posts, RR: 100
Reply 17, posted (1 year 6 months 3 weeks 6 days 18 hours ago) and read 15680 times:
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I really liked this announcement.

Quoting mcdu (Reply 8):
The best advice for FA's: be professional (professional isn't being arrogant as many think) and be kind.

Why not have fun with it? This announcement had every part of the required protocol and did so in a way that had passengers (like myself) who have ignored dozens of similar announcements. Unless I haven't flown in a while, 'professional' finds me reading something.

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlineouboy79 From United States of America, joined Nov 2001, 4581 posts, RR: 23
Reply 18, posted (1 year 6 months 3 weeks 6 days 17 hours ago) and read 15131 times:

Quoting mcdu (Reply 1):
This adds to the impression that WN doesn't take safety seriously.

In response to this...

Quoting mcdu (Reply 8):
Kindness and common sense seems to be lost in air travel.

Thanks for explaining your previous comment. Thankfully kindness and common sense has not been completely lost. Just let us know who you fly for (if you even do) so we can avoid worrying about getting rude and reckless service.  

It's been pointed out before though in this thread, WN's safety record can't be touched by really any other US carrier. That isn't to brag or think WN is better. Heavens knows there is always a bit of luck when it comes to that since machines are made by man whom is filled with faults. However, to suggest WN doesn't take safety seriously is just a jaded biased and unfounded opinion that is bordering on trolling. The extensive in house emergency training and response programs every customer facing employee must go through (every year) is a highlight to how serious it is taken.

Quoting mesaflyguy (Reply 10):
Another entertaining one is Chris(?) from Chicago that turns the beginning announcments into a comedy routine to get everybody laughing.

But you do have to hand it to WN for keeping their employees in such high spirits!

Indeed. I will say that these aren't one very flight or every time these folks work. There are Dallas crew members that will sing and toss in little quips to see if people are listening. Example that comes to mind when it comes to placing the oxygen mask over you mouth first and then over the child traveling with you. If you have more than one, now is a good time to pick which you like better. Little things like that. The information is still be relayed, but other little adlibs keeps everyone on their toes.

Quoting 26point2 (Reply 12):
Agree. I loathe airline travel but if given the option will always choose SW first. Say what you will about SW but I enjoy the spirit and the employees seem to enjoy their jobs which helps to ease the mood of this grumpy traveller. Can't say I see the see that same spirit on the AA/UA/US set...often a depressing experience.

I will say I've had some good ones at AA and F9, but overall share your observations. There isn't an upbeat atmosphere on most of those carriers.

Quoting skycub (Reply 13):

I bet his colleagues just love hearing that.... flight after flight after flight for three or four days.
As a crew member... I think I would rather slit my wrist with a stir stick than listed to that over and over and over.

Well don't work for WN then.  


User currently offlineusairways787 From United States of America, joined Jun 2005, 290 posts, RR: 1
Reply 19, posted (1 year 6 months 3 weeks 6 days 17 hours ago) and read 14891 times:

Quoting mcdu (Reply 1):

That is absolutely the last announcement I would consider the best. Safety is not a comedy routine. This adds to the impression that WN doesn't take safety seriously. In this example the person giving the spiel wants to be the stand up star versus giving the company and more importantly the FAA approved safety announcement.

Finally if WN wants to attract business and international customers this type of announcement will not go over well with them. In fact business folks want to hear less on the PA and foreign customers may not get some of the run together instructions.

There are way too many FA's that are bored with their job and and decide to venture too far outside the bounds of their company SOP's to in bore themselves. If you don't want to do it the way the company and the FAA approved then find another job.

C'mon man, lighten up. The message was received, and people seemed to enjoy it, they also participated. Not everything in aviation needs to be boring, and routine. I assure you, every airline, and the people who work there take safety very seriously. This video is so popular, that it has been passed many times. If the FAA would have/had an issue with it, I'm sure they would have said something.

US787



"Pre departure walk around complete, all doors closed, ready for pushback"
User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 20, posted (1 year 6 months 3 weeks 6 days 16 hours ago) and read 14175 times:

Quoting ouboy79 (Reply 24):
Can't say I see the see that same spirit on the AA/UA/US set...often a depressing experience.

I will say I've had some good ones at AA and F9, but overall share your observations. There isn't an upbeat atmosphere on most of those carriers.

Ouch... I've flown all of the airlines you both mention, and never once had a bad experience.

Quoting ouboy79 (Reply 24):
There are Dallas crew members that will sing and toss in little quips to see if people are listening. Example that comes to mind when it comes to placing the oxygen mask over you mouth first and then over the child traveling with you. If you have more than one, now is a good time to pick which you like better. Little things like that.

You're absolutely entitled to your own opinion, but I for one do not think it's professional to make jokes during safety instructions. Not just for WN, but for any airline.

Quoting usairways787 (Reply 25):
Not everything in aviation needs to be boring, and routine.

Do you mean to say that "routine" always equals "boring"?


User currently offlineDariusBieber From United States of America, joined Oct 2009, 199 posts, RR: 0
Reply 21, posted (1 year 6 months 3 weeks 6 days 16 hours ago) and read 14078 times:

Don't forget this classic:

https://www.youtube.com/watch?v=9ta9ltJGxjk

[Edited 2013-01-27 15:23:07]


Darius Bieber
User currently offlinedcajet From United States of America, joined Aug 2004, 430 posts, RR: 4
Reply 22, posted (1 year 6 months 3 weeks 6 days 15 hours ago) and read 13360 times:

Quoting mcdu (Reply 1):

That is absolutely the last announcement I would consider the best. Safety is not a comedy routine.

You surely must work for United!

   



"Unattended children will be given espresso and a free kitten"
User currently offlinePassedV1 From United States of America, joined Oct 2012, 220 posts, RR: 0
Reply 23, posted (1 year 6 months 3 weeks 6 days 15 hours ago) and read 13238 times:

Quoting ouboy79 (Reply 24):
It's been pointed out before though in this thread, WN's safety record can't be touched by really any other US carrier.

How about Hawaiian...never had a fatal accident(including people on the ground)...ever...in 80+ years. That is far more impressive to me.


To emphasize/expand what has already been stated here several times...

1. This was NOT the safety announcement.

2. It is more important that people actually listen to the safety announcement then it is to have a "professional sounding" safety announcement that nobody listens to. I can't tell you what year I moved to Washington without doing some mental gymnastics, but thanks to some elementary school teacher many many years ago teaching me a song, I can still tell you that "in fourteen-hundred and ninety-two Columbus sailed the ocean blue"

3. If something is in your manual it only becomes regulatory to you and YOUR airline. Another airline could have a completely different manual. If your manual requires you to stick to a verbatim script, it is because some manager at your airline decided that that was how it was to be done at YOUR airline.

All the actual regulations say about the safety briefing is...(i've taken out some non-applicable legalise)

14CFR121.571 Briefing passengers before takeoff.

(a) Each certificate holder...shall insure that all passengers are orally briefed...

(1) Before each takeoff, on each of the following:

(i) Smoking. No Smoking allowed...and the Federal Aviation Regulations require passenger compliance with the lighted passenger information signs, posted placards... and crewmember instructions with regard to these items. The briefing shall also include a statement that Federal law prohibits tampering with, disabling, or destroying any smoke detector in an airplane lavatory; smoking in lavatories; and, when applicable, smoking in passenger compartments.

(ii) The location of emergency exits.

(iii) The use of safety belts, including instructions on how to fasten and unfasten the safety belts. Each passenger shall be briefed on when, where, and under what conditions the safety belt must be fastened about that passenger. This briefing shall include a statement that the Federal Aviation Regulations require passenger compliance with lighted passenger information signs and crewmember instructions concerning the use of safety belts.

(iv) The location and use of any required emergency flotation means.


That's it...it doesn't say that the crew-member must stick to a script...nor sound like the adults do in the Peanuts cartoons.

[Edited 2013-01-27 16:32:30]

[Edited 2013-01-27 16:38:48]

User currently offlinedocchaos From United States of America, joined Aug 2004, 84 posts, RR: 0
Reply 24, posted (1 year 6 months 3 weeks 6 days 15 hours ago) and read 13183 times:

Here are a few of my favorites that I have heard while flying -
Upon landing in CVG on an Atlanitc Coast 328Jet "We would like to thank you for choosing Delta Connection. (You start to hear passengers unbuckling ) We ask that you remain seated with seat belts fastened until we reach the gate. In the history of Delta Connection, no customer has ever reached the gate before the aircraft."

And Leaving LAS on a Delta A320 - "The main cabin door has closed. All electronic devices must be turned off at this time. According to our onboard electronics detector, I would ask the customers in row 4, 7, 9, 13, 18, and 21 to please turn off their cellphones or computers at this time. "
Loved that one. I was seated in Row 1 (NRSA) with my wife, and she leans over and asks "They really have one of those?" I chuckled and said "no, just a fun announcement.". The FA who was making heard her and my response and gave us the "shhh" finger over his mouth and smiled.

I don't fly too often, but love little things like this. Makes flying a little more bearable. I wish more airlines would try to make flying fun.

[Edited 2013-01-27 16:21:10]

User currently offlineEK413 From Australia, joined Nov 2003, 4905 posts, RR: 4
Reply 25, posted (1 year 6 months 3 weeks 6 days 15 hours ago) and read 13155 times:

Great announcement... I've seen it once or twice before and don't mind watching it over again... I'm glad 99% see the humour side of it and didn't get the "impression that WN doesn't take safety seriously"...

I love it...

EK413



Good evening, ladies and gentlemen. We are tonight’s entertainment!
User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 26, posted (1 year 6 months 3 weeks 6 days 15 hours ago) and read 13129 times:

Quoting docchaos (Reply 33):
Makes flying a little more bearable. I wish more airlines would try to make flying fun.

Do you not enjoy flying?


User currently offlinehz747300 From Hong Kong, joined Mar 2004, 1660 posts, RR: 1
Reply 27, posted (1 year 6 months 3 weeks 6 days 13 hours ago) and read 12088 times:
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Quoting airliner371 (Reply 28):
To what may be your surprise, business customers are not stuck up people, they are average people just flying for business. They have fun, they do fun things, they are just traveling for business.

I second that. I fly for business, not in the US anymore, but anytime some humor is injected into the announcement, it's better and in fact, I'm probably more likely to pay attention. Otherwise, if I feel like it is just going to be the same announcement again, I'm going to tune out.

International customers may have trouble following along. However, if they are flying Southwest in the US, my guess is that they have been on a plane before at least to get to the US, so they would be somewhat familiar with the announcements already.



Keep on truckin'...
User currently offlinebtfarrwm From United States of America, joined May 2011, 58 posts, RR: 0
Reply 28, posted (1 year 6 months 3 weeks 6 days 12 hours ago) and read 11788 times:

It was a safety announcement that totally overlooked safety. The passengers know how to pay for drinks, but nothing about how to evacuate the aircraft, or what to do with life-saving oxygen masks in the 25 seconds they have after explosive decompression before they lose consciousness. I'm glad aviation today is safe, but when those in charge (in this case SWA, who encourages freestyling during such announcements, and FAs who make them) pay only lip service to safety, that's a setup for problems.

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5592 posts, RR: 6
Reply 29, posted (1 year 6 months 3 weeks 6 days 12 hours ago) and read 11634 times:

Quoting AlnessW (Reply 35):
Do you not enjoy flying?

Most airlines have gone out of their way to make flying the most miserable experience one can endure. Endless fees, long lines, cramped seats, no snacks... and let's not even get started on the TSA.

Quoting btfarrwm (Reply 37):
It was a safety announcement

It was not.



"PHX is Phoenix, PDX is the other city" -777Way
User currently onlineiFlyLOTs From United States of America, joined Apr 2012, 474 posts, RR: 0
Reply 30, posted (1 year 6 months 3 weeks 6 days 11 hours ago) and read 10663 times:

Quoting btfarrwm (Reply 37):
It was a safety announcement that totally overlooked safety.

No it wasn't, it was just an informative announcement about the flight.

Quoting btfarrwm (Reply 37):
pay only lip service to safety, that's a setup for problems.

Are you kidding me right now? Only lip service to safety? Because a flight attendant rapped about how you pay for drinks and to please hurry up so that the plane can leave? Southwest, as well as every other part 121 certificated airline takes safety very seriously. The announcement about the flight can be as fun as they want it to be, on any airline.



"...stay hungry, stay foolish" -Steve Jobs
User currently offlinetjcab From Canada, joined Oct 2004, 327 posts, RR: 0
Reply 31, posted (1 year 6 months 3 weeks 6 days 11 hours ago) and read 10645 times:

Quoting mcdu (Reply 1):
That is absolutely the last announcement I would consider the best. Safety is not a comedy routine. This adds to the impression that WN doesn't take safety seriously. In this example the person giving the spiel wants to be the stand up star versus giving the company and more importantly the FAA approved safety announcement.

Finally if WN wants to attract business and international customers this type of announcement will not go over well with them. In fact business folks want to hear less on the PA and foreign customers may not get some of the run together instructions.

There are way too many FA's that are bored with their job and and decide to venture too far outside the bounds of their company SOP's to in bore themselves. If you don't want to do it the way the company and the FAA approved then find another job.

agreed 100%. Just pass the d-mn info over w/o the spiel! I I'm not a fan of WN anyways.


User currently offlinemesaflyguy From United States of America, joined Dec 2012, 3033 posts, RR: 5
Reply 32, posted (1 year 6 months 3 weeks 6 days 10 hours ago) and read 10382 times:
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Quoting docchaos (Reply 33):

I was flying from JFK to RSW on Delta on Jan 18th and before we left that gate, the flight attendant (who seemed mean and robotic at the beginning) said "Our cockpit indicator shows that we still have twelve electronic devices turned on". I wasn't sure if she was kidding or not so I checked anyway and realized I hadn't turned my iPad off. I think the ladt next to me saw me as a panicking teenager at the moment and went out of her way to make sure I knew she wasn't serious.  

And just for the record, the flight attendant ended up being joking, lighthearted and one of the most pleasant FAs I've dealt with in my flying-experiences.



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 33, posted (1 year 6 months 3 weeks 6 days 10 hours ago) and read 10189 times:

Quoting btfarrwm (Reply 37):
but when those in charge (in this case SWA, who encourages freestyling during such announcements, and FAs who make them) pay only lip service to safety, that's a setup for problems.
Quoting tjcab (Reply 41):
agreed 100%. Just pass the d-mn info over w/o the spiel! I I'm not a fan of WN anyways.

   I agree with you both.

Quoting Maverick623 (Reply 38):
Most airlines have gone out of their way to make flying the most miserable experience one can endure. Endless fees, long lines, cramped seats, no snacks... and let's not even get started on the TSA.

Wait... This is airliners.net, aren't we all here because we love flying? Or am I missing something?


User currently offlineWNCrew From United States of America, joined Jun 2006, 1457 posts, RR: 10
Reply 34, posted (1 year 6 months 3 weeks 6 days 10 hours ago) and read 10142 times:

I've provided information refuting several posters assertions that the "FAA" looks down on the manner in which WN allows it's FA to deliver information to pax... as well as a statement FROM a cabin safety inspector indicating why it's favorable in certain situations.. and nobody seems to have acknowledged it. Just goes to show, you'll questions ANYTHING you don't like and make huge assertions (true or not) but then believe what you WANT to believe despite fact....


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineboeing773ER From United States of America, joined Dec 2011, 423 posts, RR: 0
Reply 35, posted (1 year 6 months 3 weeks 6 days 10 hours ago) and read 10087 times:

Quoting mcdu (Reply 1):
This adds to the impression that WN doesn't take safety seriously.

How isn't WN safe? Did you ever look at their list of accidents and incidents? There was only one time when people died because of Southwest's malpractice. This is excluding WN 1763 where the guy broke into the cockpit, so the other passengers restrained him, and he died from problems related to that. But the guy had that one coming to him. WN is actually one of the safest airlines in the world. So if you think WN is unsafe, then what airline do you fly on?

Personally I would much rather hear that then an unenthastic flight attendent who hates their job, and would rather be doing anything besides reading the script.



Work Hard, Fly Right.
User currently offlineWN787 From United States of America, joined May 2011, 55 posts, RR: 0
Reply 36, posted (1 year 6 months 3 weeks 6 days 9 hours ago) and read 10011 times:

Quoting PassedV1 (Reply 32):
I can't tell you what year I moved to Washington without doing some mental gymnastics, but thanks to some elementary school teacher many many years ago teaching me a song, I can still tell you that "in fourteen-hundred and ninety-two Columbus sailed the ocean blue"

GREAT POINT! As a student of aviation, I can tell you I learned the basics of how a combustion engine works by listening to an excellent professor go, "The four stages of an engine are suck, squeeze, BANG, whoosh!" Great example.

So many great responses and a few haters. It is what it is. Those too ignorant to understand this was not the SAFETY announcement should really check themselves before they wreck themselves. Too those who just find this annoying, I'd bet you cannot stand watching television and all those commercials you see who try and stand out from the rest by at least making you remember who they are at the very least. Learn to smile once in a while. It's a good thing people try and make you understand material that is dry by adding humor to the subject. How else does one learn about something they could actually care less about. By entertainment!! Just my 2 cents!



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offline2008matt From United Kingdom, joined Jun 2008, 132 posts, RR: 0
Reply 37, posted (1 year 6 months 3 weeks 6 days 8 hours ago) and read 9204 times:

I love it! Way better than Easyjet's pre recorded rubbish that sounds like a nice man telling a five year old a bedtime story.


Keep calm and up your game!
User currently offlineneutrino From Singapore, joined May 2012, 606 posts, RR: 0
Reply 38, posted (1 year 6 months 3 weeks 6 days 3 hours ago) and read 6491 times:

Some folks on here should not be uptight over light entertainment with the standard announcements/briefings.

The CebuPacific gals are certainly eye-candies who always made the start of my journeys more pleasant. Though I have never caught the performance below in my numerous 5J flights, I did enjoy their frequent impromptu singing and little jokes.
http://www.youtube.com/watch?v=c5Rm58aAYdE



Potestatem obscuri lateris nescitis
User currently offline777jaah From Colombia, joined Jan 2006, 1403 posts, RR: 0
Reply 39, posted (1 year 6 months 3 weeks 6 days 2 hours ago) and read 5883 times:

Best FA announcement I've heard. I've flown with WN only twice, and both times, the FAs made us laugh with the announcements, it makes you feel relaxed and gives the impression of a customer friendly airline.

But the funniest part in this thread, is not the video, is really where people say that WN doesn't care about safety. that made my day really!!!!   



Next flights: AV BOG-ADZ-BOG, AV-UA BOG-IAD-ORD-IAD-BOG, BOG-FLL-BOG, LA BOG-MIA-BOG J
User currently offlinea320fan From Australia, joined Apr 2009, 70 posts, RR: 0
Reply 40, posted (1 year 6 months 3 weeks 6 days 2 hours ago) and read 5453 times:

The WN announcement was't even the safety brief. It was the welcome on-board announcement providing the details of the flight.

Quoting neutrino (Reply 38):
The CebuPacific gals are certainly eye-candies who always made the start of my journeys more pleasant. Though I have never caught the performance below in my numerous 5J flights, I did enjoy their frequent impromptu singing and little jokes.
http://www.youtube.com/watch?v=c5Rm5...aAYdE

This, While entertaining - was taking it too far. The music playing over the safety information as well as the F/A's dancing provided significant distractions from the core information. While I was watching intently the whole time I did notice about halfway through that I had tuned out the safety instructions. This is an easy fix however. The music and dancing is an intro is a cleaver way of getting Pax attention, but it should phase out so the brief can be given.



Airliners flowen in: 737-700, 737-800, A320, A321, 777-300ER, 777-200ER, 777-300, 787-8, A330-200
User currently offlinemcdu From United States of America, joined Apr 2005, 1459 posts, RR: 17
Reply 41, posted (1 year 6 months 3 weeks 6 days ago) and read 4952 times:

Quoting PassedV1 (Reply 23):
It is more important that people actually listen to the safety announcement then it is to have a "professional sounding" safety announcement that nobody listens to.

So we agree that the WN announcement was NOT professional in its nature?

Quoting PassedV1 (Reply 23):
All the actual regulations say about the safety briefing is...

The regs are for what is required to be said. The company FA manual most likely has a script for the FA to use to provide a consistent product and to cover all of those FAA requirements. When the FA is going through training do you think providing a rap would be a passing grade for the evaluation? The big issue is that the FAA controls the content, the company controls the delivery. The delivery method is FAA approved. I highly suspect that the FAA did not stamp the WN inflight manual with the authority to rap the delivery of their required content.

In the case of the recent ANA incident I am sure the passengers were not laughing and joking about safety as they made the emergency descent and subsequent evacuation. If you were a foreign passneger that did not speak english and the ANA announcements were made using slang and rap you would possibly have difficulty understanding the information.

I continue to believe the laissez faire attitude displayed in this announcement is a detriment to overall safety.

Personally I think most of the recorded announcements done by professionals are much better than the FA's that think the PA is their own version of American Idol. Give me a recording any day over someone that is too extreme in either direction with the PA.


User currently offlineouboy79 From United States of America, joined Nov 2001, 4581 posts, RR: 23
Reply 42, posted (1 year 6 months 3 weeks 5 days 22 hours ago) and read 4715 times:

Quoting mcdu (Reply 41):
So we agree that the WN announcement was NOT professional in its nature?

When you call Boost Mobile, their CSRs are trained to answer the call "Whats up?". With WN employees are encouraged to maintain a fun loving environment. It's all about the brand. If you prefer a more somber, stuck up, stale environment - don't fly WN. Since you are apparently a pilot for someone else, I don't think that is much of a challenge for you. Though if you ever need to non-rev on us, we'll take good care of you and welcome you with open arms like any other customer.

Quoting mcdu (Reply 41):
I continue to believe the laissez faire attitude displayed in this announcement is a detriment to overall safety.

/facepalm. I'm done. LOL The opinions have been completely discredited at this point by rehashing this point. It's like trying to convince pyromaniac that playing with matches are bad. It just doesn't get you anywhere and you can't have a serious discussion with them about it.

Quoting boeing773ER (Reply 35):
How isn't WN safe? Did you ever look at their list of accidents and incidents? There was only one time when people died because of Southwest's malpractice. This is excluding WN 1763 where the guy broke into the cockpit, so the other passengers restrained him, and he died from problems related to that. But the guy had that one coming to him. WN is actually one of the safest airlines in the world. So if you think WN is unsafe, then what airline do you fly on?

Personally I would much rather hear that then an unenthastic flight attendent who hates their job, and would rather be doing anything besides reading the script.

Exactly my perspective. WN has maintained one of the best safety records out of anyone (HA excluded  ) and all while maintaining a culture of having fun and taking care of the customer. There is a reason why you see some people accepted at WN and others rejected based on their personality. Complete negativity and a sour attitude doesn't fly in the WN culture and we are seeing clear examples of why.  


User currently offlinelightsaber From United States of America, joined Jan 2005, 12981 posts, RR: 100
Reply 43, posted (1 year 6 months 3 weeks 5 days 19 hours ago) and read 4522 times:
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This announcement has nothing to do with safety other than meeting the requirements of information told to passengers.

The FAs know how to evactuate a plane and must meet the approved plan for such training/re-training.

Quoting ouboy79 (Reply 42):
It's like trying to convince pyromaniac that playing with matches are bad. It just doesn't get you anywhere and you can't have a serious discussion with them about it.

I take um-bridge with your example as I made a career of pyromania. (I even have a masters in combustion.)     

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlinemesaflyguy From United States of America, joined Dec 2012, 3033 posts, RR: 5
Reply 44, posted (1 year 6 months 3 weeks 5 days 18 hours ago) and read 4425 times:
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Quoting neutrino (Reply 38):

LOL I love that! The only problem is....with those girls, it was the safety demo I was paying attention to, if ya know what I mean!  



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently offlinemcdu From United States of America, joined Apr 2005, 1459 posts, RR: 17
Reply 45, posted (1 year 6 months 3 weeks 5 days 18 hours ago) and read 4361 times:

Quoting ouboy79 (Reply 42):
Complete negativity and a sour attitude doesn't fly in the WN culture and we are seeing clear examples of why.  

If you go back and re read what I posted earlier I don't think being professional means having a sour attitude. In fact my own feeling is that FA's should be professional and nice. Those aren't mutually exclusive. I don't think being over the top sour or happy is a good method. In fact I believe the taped briefings are born from the lousy ad lib PA's that too many have made over the years.


User currently offlinetoobz From Finland, joined Jan 2010, 780 posts, RR: 0
Reply 46, posted (1 year 6 months 3 weeks 5 days 17 hours ago) and read 4283 times:

I can see both sides. I've flown SWA and they took very good care of me as a nonrever for another airline. I like them just fine. That was a bit too much for me though. Perhaps I'm used to the more professional "uptight" environment. And i think a couple of the older guys up front were smiling because the camera was rolling. Eh whatever, to each his own. Some like the SWA style, others just aren't quite used to it.

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5592 posts, RR: 6
Reply 47, posted (1 year 6 months 3 weeks 5 days 17 hours ago) and read 4249 times:

Quoting mcdu (Reply 41):
The company FA manual most likely has a script for the FA to use to provide a consistent product and to cover all of those FAA requirements.

You may have not seen WNCrew's posts, as they seem to have been deleted, but here's one that survived:

Quoting WNCrew (Reply 34):
I've provided information refuting several posters assertions that the "FAA" looks down on the manner in which WN allows it's FA to deliver information to pax... as well as a statement FROM a cabin safety inspector indicating why it's favorable in certain situations.. and nobody seems to have acknowledged it.

So will you finally stop saying that this isn't FAA approved or condoned?



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2281 posts, RR: 7
Reply 48, posted (1 year 6 months 3 weeks 5 days 17 hours ago) and read 4199 times:

Quoting 26point2 (Reply 12):
will always choose SW first

Yeah, Air Namibia's great, innit?  
Quoting docchaos (Reply 24):

Here are a few of my favorites that I have heard while flying -
Upon landing in CVG on an Atlanitc Coast 328Jet "We would like to thank you for choosing Delta Connection. (You start to hear passengers unbuckling ) We ask that you remain seated with seat belts fastened until we reach the gate. In the history of Delta Connection, no customer has ever reached the gate before the aircraft."

Nice.

DL Connection (Pinnacle?) CR9: "Whoever unbuckles his or her belt first gets to stay and help us clean the plane".

I like this sort of thing. Breaks the monotony a little bit.

I like WN's announcements too... and most other things, except their unassigned seating. But then I pay for early-bird and all's good again.


User currently offlineWNCrew From United States of America, joined Jun 2006, 1457 posts, RR: 10
Reply 49, posted (1 year 6 months 3 weeks 5 days 17 hours ago) and read 4175 times:

Quoting mcdu (Reply 41):
The company FA manual most likely has a script for the FA to use to provide a consistent product and to cover all of those FAA requirements. When the FA is going through training do you think providing a rap would be a passing grade for the evaluation? The big issue is that the FAA controls the content, the company controls the delivery. The delivery method is FAA approved. I highly suspect that the FAA did not stamp the WN inflight manual with the authority to rap the delivery of their required content.

Per our FAA-Approved Flight Attendant Manual:

"All of the following information must be provided to Customers. You may use these words or choose your own to convey the same messages."

We also have accompanying material which includes PA's written to the flow of "Twas the Night Before Chsiatmas" etc... for various holiday's and celebrations.

I have attended the FAA's CAMI Institute in OKC several times which is home to THE FAA's Cabin Safety Research team and when reviewing post-accident interviews of pax etc it was noted that more pax remember humorous or "creative" PAs and that the disparity between the FA's usual upbeat, fun-loving attitude, and that starkly different leadership role which they revert to in an emergency made the pax take that much more note when things got "serious". Again, this from several of the FAA's Cabin Safety Team.

So, not only are the WN methods stamped with a seal of approval, they are also noticed for their merit.
Does that mean you have to agree that you enjoy the way it's delivered? NO.
Does that mean that a PA delivered in the usual (as you all say) "professional manner" is ineffective? NO.

But to imply that WN is somehow unsafe, or that these practices fly under the FAA radar is ludicrous. WN's impeccable safety record speaks for itself. THOSE are the facts...

Quoting Maverick623 (Reply 47):
You may have not seen WNCrew's posts, as they seem to have been deleted

Can't imagine why....



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinelewis From Greece, joined Jul 1999, 3623 posts, RR: 5
Reply 50, posted (1 year 6 months 3 weeks 5 days 16 hours ago) and read 4052 times:

Quoting AlnessW (Reply 33):
Quoting Maverick623 (Reply 38):
Most airlines have gone out of their way to make flying the most miserable experience one can endure. Endless fees, long lines, cramped seats, no snacks... and let's not even get started on the TSA.

Wait... This is airliners.net, aren't we all here because we love flying? Or am I missing something?

I also love driving but my love for driving is not something that crosses my mind when I am stuck in traffic on the freeway for example.


User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 51, posted (1 year 6 months 3 weeks 5 days 16 hours ago) and read 4038 times:

Quoting ouboy79 (Reply 42):
If you prefer a more somber, stuck up, stale environment - don't fly WN.

... No, professional doesn't necessarily mean somber, stuck up, or stale.

Quoting Maverick623 (Reply 47):
You may have not seen WNCrew's posts, as they seem to have been deleted

Yes, some big "clean-up duty" was recently done on this thread...

Quoting lewis (Reply 50):
I also love driving but my love for driving is not something that crosses my mind when I am stuck in traffic on the freeway for example.

What is that supposed to mean?


User currently offlinekkephart13 From , joined Dec 1969, posts, RR:
Reply 52, posted (1 year 6 months 3 weeks 4 days 20 hours ago) and read 3576 times:

This is awesome! Give the guy some major points. How many of you actually listen to the FA's safety announcements?? This would cause me to listen...

Anyways, theres way worse. Look at Air New Zealand. They had Naked flight attendants in one, and the All Black rugby team doing the announcements in another with crazy fans on board.... Id feel more tripped out of a rugby team doing the safety announcements vs a WN employee who actually flies daily....


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13549 posts, RR: 62
Reply 53, posted (1 year 6 months 3 weeks 4 days 15 hours ago) and read 3404 times:
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Quoting mcdu (Reply 1):
that is absolutely the last announcement I would consider the best.

  

I agree; I find it unprofessional and tacky.

Quoting ouboy79 (Reply 18):
to suggest WN doesn't take safety seriously is just a jaded biased and unfounded opinion that is bordering on trolling

No one is saying WN doesn't take safety seriously, however it's a valid argument that treating what has always been a professional, polished sort of announcement in too much of a lighthearted manner - singing it! - can create the perception that WN employs unprofessional people.

I'm not for a moment saying WN's people are unprofessional, don't get me wrong; I'm simply stating that it's a valid point that some may perceive WN as unprofessional based on this delivery.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineouboy79 From United States of America, joined Nov 2001, 4581 posts, RR: 23
Reply 54, posted (1 year 6 months 3 weeks 4 days 15 hours ago) and read 3368 times:

Quoting EA CO AS (Reply 53):
No one is saying WN doesn't take safety seriously

Did you bother to read the thread? That claim has been made a couple times.

Quoting EA CO AS (Reply 53):
I'm not for a moment saying WN's people are unprofessional, don't get me wrong; I'm simply stating that it's a valid point that some may perceive WN as unprofessional based on this delivery.

Or they could also get the opinion that WN isn't completely stuck up and that their employees hate their jobs by being able to have fun. You can't discount either side of the equation which is essentially happening here.


User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 55, posted (1 year 6 months 3 weeks 3 days 22 hours ago) and read 3000 times:

Quoting kkephart13 (Reply 52):
How many of you actually listen to the FA's safety announcements??

I sure do. You should, too.

Quoting EA CO AS (Reply 53):
I agree; I find it unprofessional and tacky.

   So do I, but what you say below doesn't exactly agree with that statement:

Quoting EA CO AS (Reply 53):
I'm not for a moment saying WN's people are unprofessional, don't get me wrong; I'm simply stating that it's a valid point that some may perceive WN as unprofessional based on this delivery.

Do you find WN unprofessional, or not?


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5592 posts, RR: 6
Reply 56, posted (1 year 6 months 3 weeks 3 days 19 hours ago) and read 2871 times:

Quoting AlnessW (Reply 55):

Do you find WN unprofessional, or not?

Did you read what he said? "That announcement was unprofessional" is not the same as saying "The airline is unprofessional".



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlinemesaflyguy From United States of America, joined Dec 2012, 3033 posts, RR: 5
Reply 57, posted (1 year 6 months 3 weeks 3 days 14 hours ago) and read 2708 times:
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Quoting AlnessW (Reply 55):

At this point, we get it. You don't like it and, I may just be speculating here, but you seem to not care very much for WN. Now it's just starting to sound like your beating the point to death.

If you didn't like it, that's your opinion but please don't sit here and try to persuade the people who did (like me) into thinking otherwise. Just please respect peoples' opinions and accept them.



\________(---)________/ :) World's most beautiful aircraft: 757-200, MD-88/90, E-190, A321
User currently offlineAlnessW From United States of America, joined Jun 2010, 620 posts, RR: 1
Reply 58, posted (1 year 6 months 3 weeks 20 hours ago) and read 2352 times:

Quoting mesaflyguy (Reply 57):
At this point, we get it. You don't like it and, I may just be speculating here, but you seem to not care very much for WN. Now it's just starting to sound like your beating the point to death.

...OK, so maybe I have hammered on this for too long and to the point where you're probably not interested in listening to me anymore. You're right, I don't especially care for the WN product but that isn't a reason for others not to.

Quoting mesaflyguy (Reply 57):
If you didn't like it, that's your opinion but please don't sit here and try to persuade the people who did (like me) into thinking otherwise. Just please respect peoples' opinions and accept them.

Of course it's a matter of opinion, and my intention is not to persuade others per se, though I'm well aware that's the impression I've given...


User currently offline777ER From New Zealand, joined Dec 2003, 12096 posts, RR: 18
Reply 59, posted (1 year 6 months 3 weeks 2 hours ago) and read 2051 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I personally can't stand the normal in-flight safety briefing from airlines like UA and US. To me they are dull and boring and if your really tired......they are enough to put you to sleep.

An in-flight safety briefing/video to me needs to be one that gets peoples attention EVERY TIME. Take a look on youtube (can't post any current/previous video links as I'm currently at work) at NZs videos from the last few years. From the original 'Nothing to hide' video with crews only wearing body paint to the 'Crazy about rugby' featuring All Blacks, regional rugby team fans and even an old lady who streaks down the aisle at the end. NZs current video is based on The Hobbit movie. At the end of the curent video the pilot is talking some weird things into the PA system and two FAs peek into the cockpit and the pilot looks at them and says "fly you fools!" which certainly gets people laughing. All of those videos without fail get people looking at them as they are videos other airlines don't use/play and its those videos which get peoples attention. Those are videos which IMHO work.

I say well done to the SW crew member who is now using comedy as a way to further improve safety on board those flights. It shows his way is working as passengers are talking about it and oviously are paying attention!


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