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AA/US Merger Impact: Inflight Service  
User currently offlineModerators From United States of America, joined Apr 2004, 511 posts, RR: 0
Posted (1 year 6 months 3 weeks 1 day 19 hours ago) and read 8108 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Dear All,

in order to consolidate the AA/US merger threads (and after input from users, which we highly appreciate) the moderators decided to start separate threads each discussing one aspect of the AA/US merger and its impact to both the industry and the two airlines involved.

Please continue discussing this hot news in their individual official threads:

AA/US Merger Impact: Fleet
AA/US Merger Impact: Hubs
AA/US Merger Impact: Employees
AA/US Merger Impact: HQ
A/US Merger Impact: Livery
AA/US Merger Impact: Unions
AA/US Merger Impact: Routes
AA/US Merger Impact: Inflight Service (THIS THREAD ONLY)

Enjoy & have a nice weekend!

The Airliners.net Moderator crew


Please use moderators@airliners.net to contact us.
39 replies: All unread, showing first 25:
 
User currently offlinebobloblaw From United States of America, joined Jan 2012, 1713 posts, RR: 1
Reply 1, posted (1 year 6 months 3 weeks 1 day 15 hours ago) and read 7925 times:
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I think AA will have to upgrade the A320 family to some IFE.as such I don't think you'll see the A320 replace any 738s routes.

User currently offlineseatback From United States of America, joined Mar 2002, 764 posts, RR: 0
Reply 2, posted (1 year 6 months 3 weeks 1 day 15 hours ago) and read 7876 times:

I wonder if part of the merger announcement will address concerns regarding pax service at the new American.

User currently offlinebrilondon From Canada, joined Aug 2005, 4213 posts, RR: 1
Reply 3, posted (1 year 6 months 3 weeks 1 day 14 hours ago) and read 7775 times:

I just hope that US doesn't bring down AA to their level. I don' t really care. If they can improve like UA has in the last couple of years, then I would not mind them.


Rush for ever; Yankees all the way!!
User currently offlineEaglePower83 From United States of America, joined Oct 2011, 225 posts, RR: 0
Reply 4, posted (1 year 6 months 3 weeks 1 day 14 hours ago) and read 7734 times:

This is the topic that worries me the most.
Especially after seeing service, support and attitudes completely crumble at UA.

AA's service is from Acceptable - Amazing.
While US's service is from Crap - Good.

I've flown on US several times and the flights are "fine."
They're just not great or have that feeling of classiness like AA or Delta have.
It's like that Eddie Murphy movie Trading Places.

All I'm saying is, the AA class of service better survive.
If I buy or upgrade to 1st, and I get a snack basket waved in my face on a 3hr trip instead of a meal or warm nuts/cookies, I'm gonna be MAD.


User currently offlinevtmaa From India, joined Oct 2006, 108 posts, RR: 0
Reply 5, posted (1 year 6 months 3 weeks 1 day 14 hours ago) and read 7728 times:

They both can only go one way - Up!

User currently offlinejfk777 From United States of America, joined Aug 2006, 8341 posts, RR: 7
Reply 6, posted (1 year 6 months 3 weeks 1 day 13 hours ago) and read 7617 times:
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The USair A330 Business Class is very similar to AA new 777 J class. Much more in common then United Business and Comtinental Biz First .

User currently offlineLuisKMIA From United States of America, joined Apr 2007, 106 posts, RR: 0
Reply 7, posted (1 year 6 months 3 weeks 1 day 12 hours ago) and read 7429 times:

I've had a chance to fly their premium class domestically and internationally, and I think US would have some serious catching up to do, especially with the unveiling of the 77W.

User currently offlinetommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 9
Reply 8, posted (1 year 6 months 3 weeks 1 day 11 hours ago) and read 7201 times:

Quoting bobloblaw (Reply 1):

Is there a way to install AVOD in Y with the current US Y seats?



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offline1337Delta764 From United States of America, joined Oct 2005, 6490 posts, RR: 2
Reply 9, posted (1 year 6 months 3 weeks 1 day 10 hours ago) and read 7154 times:

Quoting tommy767 (Reply 9):
Is there a way to install AVOD in Y with the current US Y seats?

If the system features the Eco 9i Integrated Smart Monitors, then no. The Eco 9i needs a seat (Weber 5751 or B/E Aerospace Pinnacle) specially customized for the monitors. The Eco 9i cannot simply be installed onto any seat that can fit a PTV.



The Pink Delta 767-400ER - The most beautiful aircraft in the sky
User currently offlinePanAmPaul From United States of America, joined Jan 2013, 242 posts, RR: 0
Reply 10, posted (1 year 6 months 3 weeks 1 day 10 hours ago) and read 7122 times:

Quoting tommy767 (Reply 9):
Is there a way to install AVOD in Y with the current US Y seats?

I would assume it would depend on the seat - but perhaps others are more knowledgeable. From the little I know, the cost of retrofitting unless a seat was designed for IFE would be more expensive than replacing the seats.


User currently offlinecrAAzy From United States of America, joined Jan 2008, 785 posts, RR: 0
Reply 11, posted (1 year 6 months 3 weeks 1 day 10 hours ago) and read 7126 times:
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Quoting bobloblaw (Reply 1):
I think AA will have to upgrade the A320 family to some IFE.as such I don't think you'll see the A320 replace any 738s routes.

Do you mean US?

From the first delivery, all AA's A320s family of aircraft will be delivered with the new livery, AVOD, and MCE and the first AA 738 to be delivered with AVOD is rumored to arrive in Q4 of this year.


User currently onlinetoobz From Finland, joined Jan 2010, 781 posts, RR: 0
Reply 12, posted (1 year 6 months 3 weeks 1 day 9 hours ago) and read 6986 times:

No. I think he means AA. They will be their aircraft shortly. I don't see US doing any mods on them before the merger  

User currently offlineklkla From United States of America, joined Jul 2004, 932 posts, RR: 0
Reply 13, posted (1 year 6 months 3 weeks 1 day 8 hours ago) and read 6842 times:

If US's management takes over (which is considered likely) I would expect them to review AA's grand plan for adding IFE to all new domestic aircraft. IMO they will stop this process.

I think they will also review whether an international first class product is necessary on just 20 planes and will probably decide to be consistant and go with just business class at some point in the future. I hope they keep the Envoy brand name. I've always liked the sound of it.


User currently offlineUSAirALB From United States of America, joined Sep 2007, 3058 posts, RR: 2
Reply 14, posted (1 year 6 months 3 weeks 1 day 8 hours ago) and read 6785 times:

One important thing to remember is that Parker isn't stupid. He and his team quickly realized that what worked for HP on the West Coast wasn't going to work for the new US on the East Coast. They've made some mistakes regarding inflight service, and they've regretted it. IIRC, I think a member of the US management came out maybe a year or so ago and said they regretted removing IFE from domestic aircraft.

One thing to remember that on North American flights, AA and US currently already provide the same bare bones product (with AA having IFE). Customer Service in Y IMO on both airlines is practically the same.

Regarding current US aircraft, their A330s are lovely...both in Y and J. AA's new J product is more or less the same than US's product on their A330s.

I personally think long-haul F will go away. I just don't see the point of having it on a few aircraft. I think PMAA aircraft will likely keep their IFE for the time-being, with PMUS aircraft staying the same.

Quoting klkla (Reply 14):
I hope they keep the Envoy brand name.

  



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offline1337Delta764 From United States of America, joined Oct 2005, 6490 posts, RR: 2
Reply 15, posted (1 year 6 months 3 weeks 1 day 7 hours ago) and read 6750 times:

Quoting USAirALB (Reply 15):
One important thing to remember is that Parker isn't stupid. He and his team quickly realized that what worked for HP on the West Coast wasn't going to work for the new US on the East Coast. They've made some mistakes regarding inflight service, and they've regretted it. IIRC, I think a member of the US management came out maybe a year or so ago and said they regretted removing IFE from domestic aircraft.

One thing to remember that on North American flights, AA and US currently already provide the same bare bones product (with AA having IFE). Customer Service in Y IMO on both airlines is practically the same.

Regarding current US aircraft, their A330s are lovely...both in Y and J. AA's new J product is more or less the same than US's product on their A330s.

I personally think long-haul F will go away. I just don't see the point of having it on a few aircraft. I think PMAA aircraft will likely keep their IFE for the time-being, with PMUS aircraft staying the same.

He isn't stupid, but it is a well-known fact that he doesn't care at all for his customers; he only cares about making money. I'd be very surprised if IFE is kept on domestic flights for this very reason.

If Doug Parker does get rid of IFE on AA domestic flights, perhaps this could convince DL to add AVOD onto more domestic aircraft to win loyal AA FFs to DL.

[Edited 2013-02-08 13:23:47]


The Pink Delta 767-400ER - The most beautiful aircraft in the sky
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20550 posts, RR: 62
Reply 16, posted (1 year 6 months 3 weeks 1 day 6 hours ago) and read 6606 times:

Quoting klkla (Reply 14):
I hope they keep the Envoy brand name. I've always liked the sound of it.

I do as well. I like the convention of naming Business Class with a brand/moniker unique to the carrier, like UA used to have Connoisseur Class, TWA had Ambassador Class, etc.



International Homo of Mystery
User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3060 posts, RR: 8
Reply 17, posted (1 year 6 months 3 weeks 1 day ago) and read 6032 times:

I don't think the A32Xs are going to be upgraded in the near term. I think that we may see some leave the fleet as more 737NGs and MAX, and A32X NEOs come in to fill the void left by the MD80s and older A32Xs.

I'd be happy with at least a TV with a movie. When the shortest flight with US it at least 3:30hrs from/to SJU, you know you will get bored.

Also, I always wondered why both AA and US don't have personal snacks like DL. Some free peanuts/pretzels/cookies would really hit the spot.

Quoting klkla (Reply 14):
I hope they keep the Envoy brand name. I've always liked the sound of it.

The American Envoy Class...a bit of both and it sounds snazzy!



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlineckfred From United States of America, joined Apr 2001, 5222 posts, RR: 1
Reply 18, posted (1 year 6 months 3 weeks 23 hours ago) and read 5857 times:

Take this for what it's worth. AA employees tell me that Parker admits the US product, particularly in the front cabin, isn't on a par with American. US can't get the same yields that AA does, so the product isn't as good.

Combining AA and US would mean that the US product would come up to AA standards.

Now, this is where I get cynical. A lot of AA employees think that AA executives can't be taken at their word, but they are buying into what Parker & Co. are saying.

Yet, I've read comments from road warriors loyal to AA and US, and they seem to think that AA's product will get downgraded.


User currently offlineckfred From United States of America, joined Apr 2001, 5222 posts, RR: 1
Reply 19, posted (1 year 6 months 3 weeks 23 hours ago) and read 5828 times:

I'll bring this up, because this seems to be the most appropriate thread. What will happen with the F/F programs?

Here's my concern. I have lifetime gold status with AAdvantage. Will Parker keep lifetime status? I can't seem to find anything about that on the US website.

Also, which credit card will survive? AA uses Citi for its AAdvantage card. US uses Barclays for is Dividend Miles card. Considering that Citi is the much larger bank with far more branches, it seems that Citi would be the no brainer. But, who knows.


User currently offlineAA94 From United States of America, joined Aug 2011, 584 posts, RR: 2
Reply 20, posted (1 year 6 months 3 weeks 13 hours ago) and read 5193 times:

Quoting LuisKMIA (Reply 7):
I've had a chance to fly their premium class domestically and internationally, and I think US would have some serious catching up to do, especially with the unveiling of the 77W.

  

Recently flew US to LAX. Flights were fine, but extremely bare bones.

Quoting klkla (Reply 14):
If US's management takes over (which is considered likely) I would expect them to review AA's grand plan for adding IFE to all new domestic aircraft. IMO they will stop this process.

  

This is what I'm afraid of.

Quoting USAirALB (Reply 15):
One thing to remember that on North American flights, AA and US currently already provide the same bare bones product (with AA having IFE). Customer Service in Y IMO on both airlines is practically the same.

As an AA FF, I would strongly disagree. I recently flew US for the first time in ~5 years. Six legs, hitting all the domestic hubs (save for DCA). While the hard service was generally the same, it's the soft service that really differs.

On all flights but one, the US crews had attitudes, gossiped about other crew members, and seemed generally put off by the fact that they were at work today. That's not to say that all US crews are like this, or that AA doesn't have its share of bad apples, but the general disdain that the US staff treated passengers with, on the ground and in the air, was mind-boggling.

Quoting 1337Delta764 (Reply 16):
He isn't stupid, but it is a well-known fact that he doesn't care at all for his customers; he only cares about making money. I'd be very surprised if IFE is kept on domestic flights for this very reason.

  

If he cared, US aircraft would have IFE. But he doesn't, and they don't.

Quoting ckfred (Reply 19):
Combining AA and US would mean that the US product would come up to AA standards.

Let's hope so.



Choose a challenge over competence / Eleanor Roosevelt
User currently offlineCoachClass From United States of America, joined Jan 2010, 430 posts, RR: 0
Reply 21, posted (1 year 6 months 3 weeks 9 hours ago) and read 4978 times:

Long gone are the days of "Something Special in the Air." Does the new merged AA want to become a low cost international carrier with low service levels or does it take this opportunity to re-brand itself into becoming the premier U.S. carrier?

I agree that the in-flight service for Y is about the same between AA and US except for variations in video and Wifi.. Don't know about business class. I'm curious to see how they adjust their menus for international flights. Right now they both have extensive special meals. Will that be severely cut like at UA/CO? Free drinks in Y or free beer and wine like AA now serves? And, seat pitch and seat comfort, will they favor the customers or the penny pinchers?
.


User currently offlineQANTASvJet From United Kingdom, joined Sep 2012, 78 posts, RR: 0
Reply 22, posted (1 year 6 months 2 weeks 6 days 9 hours ago) and read 4549 times:

The way in which the AA re-branding was done (undeniably very slick launch, regardless of what you think of the livery they chose) and the launch of the new 777W service, appear to suggest that the existing AA management want to move the AA brand upmarket. Seems to me you can read that various ways:
1) They are not actually serious - they know that all is lost and it all amounted to a giant slap-up party and 2-fingers in the air to the incoming US management
2) They are serious, they think that the whole of AA/US can be instantly re-branded and simultaneously moved up-market, and they are right
3) They are serious, they think that the whole of AA/US can be instantly re-branded and simultaneously moved up-market, but they are wrong, given how long these things take and what the new airline would be inheriting in terms of out-dated product, poor labour (labor) relations, US management philosophy, their own poor management track record, etc
4) They are thinking in terms of product differentiation, at least for the foreseeable future, with a gradual but deliberate shift towards an up-market AA brand where premium business can justify it, and a value US brand for the rest. They could share frequent-flyer program(me), coordinate schedules etc, but customers would know in advance what level of service they would be getting, and would be charged a reasonable price for the product.


User currently offlinemah4546 From Sweden, joined Jan 2001, 32736 posts, RR: 72
Reply 23, posted (1 year 6 months 2 weeks 6 days 9 hours ago) and read 4524 times:

AA's IFE plans and F (which will be on more than 20 planes) are t going anywhere. Parker isn't an idiot. He knows why AA outperforms UA and DL on revenue metrics - including being the highest average fare carrier at JFK, LGA and LAX. He isn't going to give away AA's biggest strength and hurt the product.

US has never had an incentive to provide good service because it's never the highest revenue generator outside of its fortress hubs.



a.
User currently offlineklkla From United States of America, joined Jul 2004, 932 posts, RR: 0
Reply 24, posted (1 year 6 months 2 weeks 5 days 12 hours ago) and read 4367 times:

Parker is definitely not an idiot... That is why he's likely to assume control of the company and not Horton. There has been a lot of skepticism from the creditors and Wall Street about AA's BK emergence plan... So much so that the board made it clear that they want new management to take over.

I think AA's ambitious fleet renewal which many say is too highly dependent on short term leases will be reviewed as well as all aspects of the inflight product. Expect big changes.


25 Flighty : It is possible to move the _brand_ upmarket while cutting costs. Every business should dream of doing so. JetBlue has done it. "New American" is a bl
26 ckfred : My point was that AA employees are so disenchanted with management that they would believe anyone outside of AA, regardless of his or her track recor
27 jcavinato : One thing that I hope migrates over to the combined airline is how a gate is managed (counter, lining up, and loading). AA is predictable and nicely d
28 questions : Will Doug Parker elevate AA to a premium airline, especially in the premium cabins or will the service take the lwest common denominator approach?
29 toobz : I think it's too soon to tell. Nobody knows, regardless of how they will try to tell us. Time will tell. Parker is known for his no frills approach bu
30 PanAmPaul : I've seen many examples of where a CEO from one company turns out to be completely different when he takes the helm of another. I suspect we'll see a
31 bobloblaw : Wont happen. They know they are operating a different airline. Parker et al act they way they do because of where they are, they arent inherently abo
32 frontierflyer : The only reason I fly AA exclusively is for the decent service in F. I'd rather fly WN than pay for the mediocre F that US, UA and DL offer.
33 cageyjames : Do people really still want the IFE? Give me WiFi but streaming videos using GoGo. That's the future, not some wacky panasonic IFE. Let me use my devi
34 MAH4546 : In no way, shape or form is that cheaper. From inventory to handing them out to theft prevention, renting iPads cost a fortune. New IFE systems are l
35 jayunited : I think it all depends on the entire management team that will take over when the new AA merger legally closes. If there is a mix of people from both
36 AAplat4life : I normally fly AA but flew UA a few times recently and have to say that I was impressed overall. The crew/employees were very professional, the plane
37 brilondon : Yeah, no it's not. I have a bad feeling about this topic that I hope doesn't come to fruition, but that the AA product will rapidly if not automatica
38 EaglePower83 : IDK, I still enjoy IFE on a flight. Just a few weeks ago my friends and I were playing Trivia against eachother on whatever IFE system Delta has on th
39 jayunited : While what you are saying is truthful and as an employee of UA I appreciate your statement. What I was getting at was I hope that the AA/US merger is
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