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AA/US Merger Impact: Employees  
User currently offlineModerators From United States of America, joined Apr 2004, 513 posts, RR: 0
Posted (1 year 7 months 1 week 6 days 6 hours ago) and read 7865 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Dear All,

in order to consolidate the AA/US merger threads (and after input from users, which we highly appreciate) the moderators decided to start separate threads each discussing one aspect of the AA/US merger and its impact to both the industry and the two airlines involved.

Please continue discussing this hot news in their individual official threads:

AA/US Merger Impact: Fleet
AA/US Merger Impact: Hubs
AA/US Merger Impact: Employees (THIS THREAD ONLY)
AA/US Merger Impact: HQ
AA/US Merger Impact: Livery
AA/US Merger Impact: Unions
AA/US Merger Impact: Routes
AA/US Merger Impact: Inflight Service

Enjoy & have a nice weekend!

The Airliners.net Moderator crew


Please use moderators@airliners.net to contact us.
51 replies: All unread, showing first 25:
 
User currently offlineg500 From United States of America, joined Oct 2011, 967 posts, RR: 0
Reply 1, posted (1 year 7 months 1 week 6 days 4 hours ago) and read 7790 times:
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My good friend works for American,( F/O 737) i called him last night, he said:

" just when I thought things couldn't get any worse here at American, we're about to merge with USAirways". Morale is off to a rocky start


User currently onlineSTT757 From United States of America, joined Mar 2000, 16867 posts, RR: 51
Reply 2, posted (1 year 7 months 1 week 6 days 4 hours ago) and read 7758 times:

Quoting g500 (Reply 1):
" just when I thought things couldn't get any worse here at American, we're about to merge with USAirways". Morale is off to a rocky start

Is he aware their Unions have been the driving force behind merging with US, especially the pilots union?



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlinesonomaflyer From United States of America, joined Apr 2010, 1796 posts, RR: 0
Reply 3, posted (1 year 7 months 1 week 6 days ago) and read 7425 times:
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I think that F/O is worried about his/her spot on the seniority list. Three different groups are merging onto one list and no matter how you look at it, people will be bumped down the list with the mergers.

User currently offlineJoePatroni707 From United States of America, joined Dec 2012, 493 posts, RR: 0
Reply 4, posted (1 year 7 months 1 week 5 days 22 hours ago) and read 7222 times:

The vast majority of employees will slide across to the new airline with seniority intact. However, that does not change the fact that approximately 10-12,000 employees will be furloughed. The vast majority being AA management and supervisors.

User currently offlinedelta2ual From United States of America, joined Dec 2007, 620 posts, RR: 1
Reply 5, posted (1 year 7 months 1 week 5 days 21 hours ago) and read 7070 times:

Quoting STT757 (Reply 2):
Is he aware their Unions have been the driving force behind merging with US, especially the pilots union?

While true, I'd like to know if the unions actually talked to their membership. I know it is anecdotal, but every friend of mine at AA (mostly F/A's) do not want this merger. My friends from my HP days (now at US) do not want this merger. I only know of one person who is salivating over this merger and he is a US F/A on this board. He was the same way when the takeover of DL was announced back in '06. I'll leave it at that.
I really hope my friends don't get screwed.



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlineg500 From United States of America, joined Oct 2011, 967 posts, RR: 0
Reply 6, posted (1 year 7 months 1 week 5 days 21 hours ago) and read 7007 times:
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You guys are forgetting that US Airways is the ugly girl at the party, and AA was left to dance with her.. (if you know what I mean)

Delta and United got much better looking girls (NW, CO)


User currently offlineEASTERN747 From United States of America, joined Oct 2006, 546 posts, RR: 0
Reply 7, posted (1 year 7 months 1 week 5 days 20 hours ago) and read 6934 times:

I have a friend at AA that started at North Central as a F/A, then got merged into Ozark, then got merged into TWA, then AA, furloughted again as a FA, recalled after some time based in DC, lives in ORD and is now a supervisor in inflight...looking forward to retirement. Now this. I haven't flown US in years so can't comment. All I know is there is still bad blood at AA with TW folks. Now this.....Pity. We are back to deregulation days. If you don't think there is collusion among the airlines, look at the fares between ORD-LHR. No competion as all fares are the same except BA, which is always more.

User currently offlinePHX787 From Japan, joined Mar 2012, 7560 posts, RR: 18
Reply 8, posted (1 year 7 months 1 week 5 days 20 hours ago) and read 6937 times:

Talked to some employees recently. They're scared sh*tless because of this thing and all the speculation about the PHX hub going away. I know for a fact it won't but people are still scared.


次は、渋谷、渋谷。出口は、右側です。電車とホームの間は広く開いておりますので、足元に注意下さい。
User currently offlinewomenbeshopping From United States of America, joined Jun 2012, 42 posts, RR: 0
Reply 9, posted (1 year 7 months 1 week 5 days 20 hours ago) and read 6897 times:

Quoting g500 (Reply 6):
You guys are forgetting that US Airways is the ugly girl at the party, and AA was left to dance with her.

Haha I get what you mean, but that was a few years ago, Now US is more like the ugly girl who went away for the summer and developed into a really good looking girl.


User currently offlinesilentbob From United States of America, joined Aug 2006, 2103 posts, RR: 1
Reply 10, posted (1 year 7 months 1 week 5 days 20 hours ago) and read 6861 times:

Quoting sonomaflyer (Reply 3):
Three different groups are merging onto one list and no matter how you look at it, people will be bumped down the list with the mergers.

USAPA will be submitting one straight Date of Hire list for US pilots, there will not be three lists. At least, from what I have been told that will be the case. Naturally, this would be a serious complication to the process, if true.

Quoting PHX787 (Reply 8):
Talked to some employees recently. They're scared sh*tless because of this thing and all the speculation about the PHX hub going away. I know for a fact it won't but people are still scared.

The wholly owned subsidiary employees should be scared as well. I think they will be combined and spun off, likely into oblivion.


User currently offlinebobnwa From United States of America, joined Dec 2000, 6473 posts, RR: 9
Reply 11, posted (1 year 7 months 1 week 5 days 20 hours ago) and read 6823 times:

Quoting PHX787 (Reply 8):
I know for a fact it won't but people are still scared.


How do you know for a fact? Care to share the info?


User currently offlinejfaubel From United States of America, joined Apr 2012, 10 posts, RR: 0
Reply 12, posted (1 year 7 months 1 week 5 days 19 hours ago) and read 6799 times:

The unionized employees will be taken care of one way or another, couldn't care less. I'm interested in what will become of the corporate jobs at the respective HQ's (i.e. leadership, structure, culture, etc.).

User currently offlineRyanairGuru From Australia, joined Oct 2006, 5579 posts, RR: 5
Reply 13, posted (1 year 7 months 1 week 5 days 18 hours ago) and read 6643 times:

Quoting silentbob (Reply 10):
The wholly owned subsidiary employees should be scared as well.

Good point, Piedmont and PSA employees arguably stand to loose the most (along with Eagle)



Worked Hard, Flew Right
User currently offlineAA94 From United States of America, joined Aug 2011, 597 posts, RR: 2
Reply 14, posted (1 year 7 months 1 week 5 days 18 hours ago) and read 6572 times:

Quoting delta2ual (Reply 5):
While true, I'd like to know if the unions actually talked to their membership. I know it is anecdotal, but every friend of mine at AA (mostly F/A's) do not want this merger. My friends from my HP days (now at US) do not want this merger. I only know of one person who is salivating over this merger and he is a US F/A on this board. He was the same way when the takeover of DL was announced back in '06. I'll leave it at that.

I generally agree with this statement. The "union" lobbied hard for the merger, but what does "union" really mean? I suspect that it means union leadership want the merger, not union employees.

Quoting womenbeshopping (Reply 9):
Haha I get what you mean, but that was a few years ago, Now US is more like the ugly girl who went away for the summer and developed into a really good looking girl.

I'm not sure about that ... I agree that US has become somewhat more attractive, but they're still not a really good looking girl. US brings a lot of baggage (no pun intended) to a combined carrier, the same baggage that AA has finally gotten rid of. We're going backwards progress-wise here, not forward.



Choose a challenge over competence / Eleanor Roosevelt
User currently offlineFRAborn From Germany, joined Feb 2013, 26 posts, RR: 0
Reply 15, posted (1 year 7 months 1 week 5 days 13 hours ago) and read 6301 times:

What would happen to all of the stations that MQ took over in November? A lot of those stations are served by US mainline.

User currently offlinecrAAzy From United States of America, joined Jan 2008, 787 posts, RR: 0
Reply 16, posted (1 year 7 months 1 week 5 days 12 hours ago) and read 6219 times:
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Quoting JoePatroni707 (Reply 4):
The vast majority of employees will slide across to the new airline with seniority intact. However, that does not change the fact that approximately 10-12,000 employees will be furloughed. The vast majority being AA management and supervisors.

You're kidding right? I'd love to see your source for this one ... LOL.

You realize that this is not a US buy out of AA right?!?

It will be a merger and while there will be some management changes, I HIGHLY doubt anyone on AA or the AA Board would authorize a merger where one airline would essentially be gutting the management and supervisors of the other airline ... especially for Doug Parker and his gang.


User currently offlinePHX787 From Japan, joined Mar 2012, 7560 posts, RR: 18
Reply 17, posted (1 year 7 months 1 week 5 days 12 hours ago) and read 6170 times:

Well here's something to throw a wrench in things-

PHX Spotters Jason Bong posted on the page that US Airways is HIRING here in PHX! HIRING! He asserts that PHX is going to be fine in terms of employees.



次は、渋谷、渋谷。出口は、右側です。電車とホームの間は広く開いておりますので、足元に注意下さい。
User currently onlineABQopsHP From United States of America, joined May 2006, 851 posts, RR: 3
Reply 18, posted (1 year 7 months 1 week 5 days 11 hours ago) and read 6132 times:

Quoting EASTERN747 (Reply 7):
North Central as a F/A, then got merged into Ozark,

Nope, NC merged with SO (Southern) to become RC (Republic). Ozark was a stand-alone company until its merger with TW in 1986.

JD CRP

PS. GOOD LUCK, to my friends at both AA and US. Thankfully none of them went into management, after the HP/US merger. So they may get thru this w/o loosing out. The pilot and F/A group I do worry about tho.

[Edited 2013-02-08 20:42:42]


A line is evidence that other people exist.
User currently offlineEricR From United States of America, joined Jul 2010, 1904 posts, RR: 1
Reply 19, posted (1 year 7 months 1 week 5 days 11 hours ago) and read 6075 times:

Quoting PHX787 (Reply 17):
PHX Spotters Jason Bong posted on the page that US Airways is HIRING here in PHX! HIRING! He asserts that PHX is going to be fine in terms of employees.



Well now, if Jason Bong says everything will be fine in PHX, then it must be true.

US Airways always has openings in PHX. In fact, if you take a look at their career page, they currently have a lot of openings for management positions at HQ. Until the merger is officially approved by both boards, US still has to operate as a standalone carrier which includes posting and back filling vacant positions just in case the merger falls apart.

[Edited 2013-02-08 21:09:56]

User currently offlineckfred From United States of America, joined Apr 2001, 5237 posts, RR: 1
Reply 20, posted (1 year 7 months 1 week 5 days 10 hours ago) and read 6062 times:

Quoting JoePatroni707 (Reply 4):
The vast majority of employees will slide across to the new airline with seniority intact. However, that does not change the fact that approximately 10-12,000 employees will be furloughed. The vast majority being AA management and supervisors.

Whose to say that after the merger, there isn't a reduction in headcount that is split between the two carriers? For one thing, a lot of US management may decide that they don't want to leave Phoenix for the Metroplex. That often happens, when two companies with HQs some distance apart merge.

My father used to work for a company that was bought out by another company. The two HQs were about 8 blocks apart in downtown Chicago. Corporate for each company had about 600 employees, and the CEO of the acquiring company expected corporate would have about 600 employees, when the dust settled.

When asked if the employees at the acquired company should be fearful, the CEO said no one was safe. There would be a review of peformance reviews, and the best 600 would be staying, regardless which company they came from.

I can't see Parker giving pink slips to a lot of AA managers and moving everyone from Phoenix to DFW. This is an opportunity to get rid of the "deadwood" at both AA and US, as well as accept resignations from US employees who don't want to move.


User currently offlineF9animal From United States of America, joined Dec 2004, 5053 posts, RR: 28
Reply 21, posted (1 year 7 months 1 week 5 days 10 hours ago) and read 6032 times:

Anyone have any idea how flight attendants from US West will fair with all of this? Especially the ones with 5 or less years seniority? I have a friend based in PHX with about 5 years, and my worry is she may be facing a harsh road. She seems very excited, and feels she will be secure if this happens.

I have another friend just recalled back to AA. She is a former TWA. Several years of seniority. Think she will be okay?

Thanks!



I Am A Different Animal!!
User currently offlineg500 From United States of America, joined Oct 2011, 967 posts, RR: 0
Reply 22, posted (1 year 7 months 1 week 5 days 1 hour ago) and read 5718 times:
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Quoting F9animal (Reply 21):

I don't think anybody ( not even the CEOs) have an idea how things will play out for any group.

These are two airlines that have bad relationships between unions and managements, and now they're merging. Morale at AA has been bad since 2001, and USAirways will always be USAirways, even after the merger


User currently offlinedelta2ual From United States of America, joined Dec 2007, 620 posts, RR: 1
Reply 23, posted (1 year 7 months 1 week 4 days 22 hours ago) and read 5526 times:

Quoting EASTERN747 (Reply 7):
I have a friend at AA that started at North Central as a F/A, then got merged into Ozark,

North Central did not merge with Ozark.



From the world's largest airline-to the world's largest airline. Delta2ual
User currently offlinenutsaboutplanes From United States of America, joined Jul 2010, 496 posts, RR: 8
Reply 24, posted (1 year 7 months 1 week 4 days 21 hours ago) and read 5432 times:

Quoting delta2ual (Reply 23):
Well here's something to throw a wrench in things-

PHX Spotters Jason Bong posted on the page that US Airways is HIRING here in PHX! HIRING! He asserts that PHX is going to be fine in terms of employees.

You have to keep in mind that there is still a BUSY summer schedule to plan for and that means hiring for peak travel demand. It will take 12-18 months for material changes to be made....for now, we have an airline to run......US Airways will exist in its operational form for quite a period of time post-merger as did NW and CO.



American Airlines, US Airways, Alaska Airlines, Northwest Airlines, America West Airlines, USAFR
User currently offlinenutsaboutplanes From United States of America, joined Jul 2010, 496 posts, RR: 8
Reply 25, posted (1 year 7 months 1 week 4 days 21 hours ago) and read 5685 times:

Quoting F9animal (Reply 21):
Anyone have any idea how flight attendants from US West will fair with all of this? Especially the ones with 5 or less years seniority? I have a friend based in PHX with about 5 years, and my worry is she may be facing a harsh road. She seems very excited, and feels she will be secure if this happens.

I have another friend just recalled back to AA. She is a former TWA. Several years of seniority. Think she will be okay?

Thanks!




I would think that buy-outs for flight attendants at mid-high range seniority would be offered (15years +?) if the airline needs to shed in-flight. Between buy-outs and attrition, I would think that would take care of any potential overages.

Are all of the AA/TW FA's back at work or are there still folks on furlough?



American Airlines, US Airways, Alaska Airlines, Northwest Airlines, America West Airlines, USAFR
User currently offlinerangercarp From United States of America, joined Nov 2009, 144 posts, RR: 0
Reply 26, posted (1 year 7 months 1 week 4 days 21 hours ago) and read 5652 times:

Quoting PHX787 (Reply 17):
Well here's something to throw a wrench in things-

PHX Spotters Jason Bong posted on the page that US Airways is HIRING here in PHX! HIRING! He asserts that PHX is going to be fine in terms of employees.

That does not mean anything. US will continue operating independently for at least a year before staffing changes start to take place. Take a look at the Memphis timeline to figure out when the cuts will start to happen at PHX .



iwgbtp!
User currently offlinerangercarp From United States of America, joined Nov 2009, 144 posts, RR: 0
Reply 27, posted (1 year 7 months 1 week 4 days 20 hours ago) and read 5898 times:

Quoting JoePatroni707 (Reply 4):
that does not change the fact that approximately 10-12,000 employees will be furloughed. The vast majority being AA management and supervisors.

I know the 10-12k job loss number was tossed around months ago (sorry, I do not remember the source), but I question the oft cited logic that most of thees job cuts will be AA. As the surviving carrier, much of what is now AA will be retained, while much of what is now US will be jettisoned. With that, the employees that run thees parts of the operation will likely be kept. I expect DP will fill upper management spots largely from the US side, but I am guessing the new carrier will retain a greater percentage of AA employees in lower management and operational (non union) positions. Of course this is just a guess, I could be way off. If I worked for AA of US I would be worried unless I was a pilot or FA with more than 10 years seniority. Everyone else has cause to be nervous.



iwgbtp!
User currently offlineSPREE34 From United States of America, joined Jun 2004, 2248 posts, RR: 9
Reply 28, posted (1 year 7 months 1 week 4 days 20 hours ago) and read 5883 times:

Quoting sonomaflyer (Reply 3):
I think that F/O is worried about his/her spot on the seniority list. Three different groups are merging onto one list and no matter how you look at it, people will be bumped down the list with the mergers.

How can "everyone" get bumpped down?

Nobody will gain or lose enough to matter. Their number will change, and it may be a lower or higher number, but relative seniority position will remain fairly constant. Yes, there will be more pilots, so yes, more guys senior AND junior to him, AND, more airplanes being flown. Nearly a wash. On the US side, a lot of retirements are coming up, and the AA side will follow that trend a couple of years later.



I don't understand everything I don't know about this.
User currently offlinelearjet1969 From United States of America, joined Jan 2009, 8 posts, RR: 0
Reply 29, posted (1 year 7 months 1 week 4 days 20 hours ago) and read 5919 times:

Its hard to find a pilot, FA or anybody for that matter at AA that wants this thing to happen. Everyone I have spoken to are all against it. Their main gripe is management, but the grass is NOT greener. Parker has yet to finalize a merger with HP, so how do they think he is going to manage a task 3x larger. AA is on a solid path right now, has the cash to grown organically and then decide if, when and who to merge with. The ugly girl and the party bring nothing with her, No Asia, Europe routes that are sufficiently served by Oneworld, and 1 focus city (DCA) that is slightly appealing. AMR's Board still has to decided, but I think the only one who really wants this is DUI Doug.

Doug Parker Sentenced (by Cubastar Feb 20 2007 in Civil Aviation)


User currently offlinenutsaboutplanes From United States of America, joined Jul 2010, 496 posts, RR: 8
Reply 30, posted (1 year 7 months 1 week 4 days 20 hours ago) and read 5866 times:

Quoting learjet1969 (Reply 29):
AMR's Board still has to decided, but I think the only one who really wants this is DUI Doug.

Doug Parker Sentenced (by Cubastar Feb 20 2007 in Civil Aviation)

Classy. So when all else fails and it looks like the merger is a sure thing, resort to a cheap character assasination.



American Airlines, US Airways, Alaska Airlines, Northwest Airlines, America West Airlines, USAFR
User currently onlinedoug_Or From United States of America, joined Mar 2000, 3407 posts, RR: 3
Reply 31, posted (1 year 7 months 1 week 4 days 15 hours ago) and read 5696 times:

Quoting learjet1969 (Reply 29):
Its hard to find a pilot, FA or anybody for that matter at AA that wants this thing to happen

The AA pilots at my crashpad were all giddy with excitement about the prospect of a US merger.



When in doubt, one B pump off
User currently offlineLMP737 From , joined Dec 1969, posts, RR:
Reply 32, posted (1 year 7 months 1 week 4 days 10 hours ago) and read 5371 times:

As a former AA'er I wish everyone, AA and US Air, the best of luck.

User currently offlinecrj900lr From United States of America, joined Mar 2011, 344 posts, RR: 0
Reply 33, posted (1 year 7 months 1 week 3 days 14 hours ago) and read 4844 times:

Quoting RyanairGuru (Reply 13):
Good point, Piedmont and PSA employees arguably stand to loose the most (along with Eagle)

I wouldn't be to sure about that.


User currently offlineAllegiantFlyer From United States of America, joined Mar 2012, 177 posts, RR: 0
Reply 34, posted (1 year 7 months 1 week 3 days 14 hours ago) and read 4842 times:

Whens AA suppose to hire pilots this year??

User currently offlinesilentbob From United States of America, joined Aug 2006, 2103 posts, RR: 1
Reply 35, posted (1 year 7 months 1 week 3 days 14 hours ago) and read 4838 times:

Quoting learjet1969 (Reply 29):
Parker has yet to finalize a merger with HP, so how do they think he is going to manage a task 3x larger

The merger is complete and has been for some time. The pilot and flight attendant groups are not integrated, but that is due solely to a seniority dispute that he has absolutely no way of controlling.


User currently offlineRyanairGuru From Australia, joined Oct 2006, 5579 posts, RR: 5
Reply 36, posted (1 year 7 months 1 week 3 days 9 hours ago) and read 4594 times:

Quoting crj900lr (Reply 33):
I wouldn't be to sure about that.

I hope that you are right, but if outsourced flying proves cheaper than Piedmont/PSA/Eagle then I'm not sure what their future is.



Worked Hard, Flew Right
User currently offlineBDL757 From United States of America, joined Apr 2012, 152 posts, RR: 0
Reply 37, posted (1 year 7 months 1 week 3 days 6 hours ago) and read 4554 times:

I believe I read that the newest US Airways f/a tentative agreement had a $40,000 buyout contingent upon a merger with AA. Any ideas of how many will take it? I don't think US has offered a buyout in a while so I feel that it may be quite popular.

User currently offlineAABB777 From United States of America, joined Oct 2007, 549 posts, RR: 2
Reply 38, posted (1 year 7 months 1 week 17 hours ago) and read 3947 times:
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My questios is if (..or when) this merger is announced tomorrow, in the end how many mid- level US employees will want to re-locate to DFW?

User currently onlinerj777 From United States of America, joined Dec 2000, 1847 posts, RR: 2
Reply 39, posted (1 year 7 months 1 week 14 hours ago) and read 3735 times:

So..... will the US crews and America West Crews FINALLY be integrated into one seniority list with the AA crews?

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5647 posts, RR: 6
Reply 40, posted (1 year 7 months 1 week 14 hours ago) and read 3673 times:

Quoting rj777 (Reply 39):
So..... will the US crews and America West Crews FINALLY be integrated into one seniority list with the AA crews?

Yep. The crap that USAPA pulled is no longer an option.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlinemah4546 From Sweden, joined Jan 2001, 32782 posts, RR: 72
Reply 41, posted (1 year 7 months 1 week 14 hours ago) and read 3634 times:

Best news I've heard about this merger, from Reuters:

The merged company will have a board of 12 members: four from US Airways including its chief executive Doug Parker, three from AMR including chief executive Tom Horton and five to be designated by the AMR creditors, two of the people said.
http://finance.yahoo.com/news/americ...-us-air-merger-gets-003055666.html

Hopefully not going to be the US Airways culture takeover people were expecting.

As I've said all along, I support the merger, but I don't support US Airways' prominent customer-is-always-last culture penetrating the new AA's way of doing business.

[Edited 2013-02-13 17:39:10]


a.
User currently offlineFlighty From United States of America, joined Apr 2007, 8542 posts, RR: 2
Reply 42, posted (1 year 7 months 1 week 12 hours ago) and read 3447 times:

Quoting mah4546 (Reply 41):
I don't support US Airways' prominent customer-is-always-last culture penetrating the new AA's way of doing business.

It's been getting better to customers. What I like about US is their modest footprint. They don't pay people a lot, don't staff up and don't build expensive systems. It's just a simple, clean business with not a lot of politics, dead wood or BS.

I concur that the BOD looks good. The creditors will look to Doug and Scott to effectively manage this. There will be people within AA who won't like it. That's a sign the medicine is working.


User currently offlinePHX787 From Japan, joined Mar 2012, 7560 posts, RR: 18
Reply 43, posted (1 year 7 months 1 week 12 hours ago) and read 3350 times:

Quoting rj777 (Reply 39):
So..... will the US crews and America West Crews FINALLY be integrated into one seniority list with the AA crews?

I sure hope so. The worst case scenario here is having an East, West, and South (AA) crews.  



次は、渋谷、渋谷。出口は、右側です。電車とホームの間は広く開いておりますので、足元に注意下さい。
User currently offlineAA94 From United States of America, joined Aug 2011, 597 posts, RR: 2
Reply 44, posted (1 year 7 months 1 week 12 hours ago) and read 3366 times:

Quoting mah4546 (Reply 41):
As I've said all along, I support the merger, but I don't support US Airways' prominent customer-is-always-last culture penetrating the new AA's way of doing business.

  

I hope Doug Parker doesn't undo all of the progress that the new American has made.

Quoting Flighty (Reply 42):
It's been getting better to customers.

I flew US last month and hit all the major hubs (save for DCA), and was rather shocked by the ground staff's lack of interest and generally shoddy treatment of passengers. The crews on all my flights were good (including one I would rank as excellent), but the agents were disinterested, short, and disagreeable.



Choose a challenge over competence / Eleanor Roosevelt
User currently offlinenutsaboutplanes From United States of America, joined Jul 2010, 496 posts, RR: 8
Reply 45, posted (1 year 7 months 1 week 11 hours ago) and read 3311 times:

Quoting AA94 (Reply 44):
I hope Doug Parker doesn't undo all of the progress that the new American has made.
Quoting AA94 (Reply 44):
I flew US last month and hit all the major hubs (save for DCA), and was rather shocked by the ground staff's lack of interest and generally shoddy treatment of passengers. The crews on all my flights were good (including one I would rank as excellent), but the agents were disinterested, short, and disagreeable.

I guess you guys just ignore the fact that US is now consistently beating AA and UA in customer complaints per the ATCR. US is now #2 in customer complaints, #2 in missed bags and #2 in OTP......I dont think you have to worry about Doug doing anything to the "New American" that wont be good for it.



American Airlines, US Airways, Alaska Airlines, Northwest Airlines, America West Airlines, USAFR
User currently offlinemah4546 From Sweden, joined Jan 2001, 32782 posts, RR: 72
Reply 46, posted (1 year 7 months 1 week 10 hours ago) and read 3215 times:

Quoting nutsaboutplanes (Reply 45):
I guess you guys just ignore the fact that US is now consistently beating AA and UA in customer complaints per the ATCR. US is now #2 in customer complaints, #2 in missed bags and #2 in OTP......I dont think you have to worry about Doug doing anything to the "New American" that wont be good for it.

I could care less.

US doesn't serve meals on flights under 3.5 hours (AA serves meals even on sub-2 hour flights); it doesn't have domestic IFE; it's elite program absolutely sucks; it's on board service sucks just as badly. It's has terrible customer service, and that's well known. The employees will have a lot to learn from those at AA about how to treat customers.

I'd also remind you of the simple fact that AA caters to a higher income client base than US, one that is much more likely to file a customer complaint than a US customer.

[Edited 2013-02-13 21:34:10]


a.
User currently offlineBDL757 From United States of America, joined Apr 2012, 152 posts, RR: 0
Reply 47, posted (1 year 7 months 1 week ago) and read 2933 times:

Many analysts and people on here state that the new American will have too many people and buyouts/layoffs will occur. I tend to agree but I think that most of the headcount reduction will be at the management level and not necessarily the frontline level (meaning airport agents, F/As, and pilots). Do you guys agree? The reason I ask is because a friend of my had just recently been hired by US as a customer service agent and she is a little worried. I told her that her position is most likely fine especially since that station that she works at is outsourced on the AA side. Thoughts about that general job security of frontline workers?

User currently offlineNYCAAer From United States of America, joined Jul 2004, 692 posts, RR: 3
Reply 48, posted (1 year 7 months 1 week ago) and read 2910 times:

I doubt we'll see any reductions in the pilot and flight attendant head counts at either airline. Pilots have a mandatory retirement age so attrition alone will reduce the need to furlough. The US pilots signed an MOU that doesn't allow AA pilots to fly their biggest aircraft, to protect their seniority, and I'm sure the AA pilots have some type of agreement as well. So no pre-merger AA pilots would fly the A330/A350, no pre-merger US pilots would fly the 772/77W/787. Delta-Northwest had such an agreement, not sure if it's still in effect.

Both airlines are hiring flight attendants, and AA has 2,200 FAs taking a buyout package with a little more than 1,500 new hires. There is a rumor US will offer its senior FAs a similar package. Again, I say rumor because nothing has been confirmed and you know how rumors are in this business!

The agents are a different story. US agents are unionized, whereas AA agents voted down a union for a second time. Will the unionized US agents keep their jobs and some of the AA agents be laid off at stations they both serve? No one knows yet.

[Edited 2013-02-14 08:15:52]

User currently offlinecageyjames From United States of America, joined Nov 2006, 321 posts, RR: 0
Reply 49, posted (1 year 7 months 1 week ago) and read 2891 times:

You guys make me LOL when you talk about current AA culture. I loved that airline but it's been nothing but a disaster in the past couple years. That's not on the employees, but management. Say what you will about US, they've done more with less than just about any other airline in the USA. Parker and friends will continue to improve the airline and hopefully learn not to use plastic in First Class...

Put me down as hopeful this turns out to be a good merger.


User currently offlineaaexecplat From United States of America, joined Sep 2009, 635 posts, RR: 4
Reply 50, posted (1 year 7 months 1 week ago) and read 2889 times:

There will certainly be layoffs, but I don't expct them to be announced in big blocks. It will be a slow process of attrition. First, many AA pilots will retire as soon as they receive the cash fo thevequity stake they are unloading. Then US and AA will continue to offer buyouts to FAs, and after US employees are brought up to AA payrates and i will become evident which hubs, markets, and routes cannot sustain the new cost levels, AA will be cutting routes and capacity steadily and lay off employees along the way.

If I remembe correctly, the new AA currently has about 20k more employees than similarly sized DL and UA...that is not a sustainable model if they wan to turn a profit, no matter how much fantasy profits DP thinks he can realize through synergies.


User currently onlineAeroWesty From United States of America, joined Oct 2004, 20640 posts, RR: 62
Reply 51, posted (1 year 6 months 3 weeks 6 days 21 hours ago) and read 2278 times:

An interesting update from the Star-Telegram this morning on the labor issues facing the AA/US merger:

American, US Airways unions still have lots to settle

Quote:
But despite the hugs and good will exchanged when the merger was announced Feb. 13, challenges lie ahead for the unions. Seniority integration lists need to be crafted. Workers must decide which union they want to represent them in contract talks with the merged carrier.

"We're not going to see how amicable this merger is for a few more years, when the difficult questions come," said Gary Chaison, professor of labor relations at Clark University in Massachusetts.

And if the unions, along with airline management, can't solve these issues in a timely fashion, that could limit the financial benefits touted by AMR CEO Tom Horton and US Airways CEO Doug Parker.



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