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UAL Delays Flight So Pax Can See Dying Mother  
User currently offlinekkephart13 From , joined Dec 1969, posts, RR:
Posted (1 year 6 months 4 weeks 1 day 4 hours ago) and read 13736 times:

http://www.cnn.com/2013/03/06/travel...-dying-mother/index.html?hpt=hp_c1

Major props to the inflight crew and ground crews for going way above and beyond so he can see his mother before she passes.

Has anyone ever heard of something like this happen before???

56 replies: All unread, showing first 25:
 
User currently offlineblueflyer From United States of America, joined Jan 2006, 4024 posts, RR: 2
Reply 1, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13650 times:
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In other news, daughter misses last opportunity to see dying mother because crew delayed departure of plane... aka a good deed never goes unpunished... aka you don't know how badly the passenger who doesn't cry needs their flight to leave on time... aka there's a reason why airlines are actually not too thrilled when that kind of thing happens.

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

There's a link to a similar occurrence in the story you posted!



I've got $h*t to do
User currently offlineD L X From United States of America, joined May 1999, 11384 posts, RR: 52
Reply 2, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13601 times:

This is certainly not the first time that a last flight of the day somewhere has been held to allow passengers to make the connection. US Airways seems to do it frequently. It just doesn't get the press.


Send me a PM at http://www.airliners.net/aviation-forums/sendmessage.main?from_username=NULL
User currently offlinephxa340 From United States of America, joined Mar 2012, 891 posts, RR: 1
Reply 3, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13483 times:

Quoting blueflyer (Reply 1):

Wow man thanks for being such a downer - give United credit. But thanks for the negativity !


User currently offlinecompensateme From United States of America, joined Jan 2009, 1222 posts, RR: 0
Reply 4, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13455 times:

Quoting phxa340 (Reply 3):
Wow man thanks for being such a downer - give United credit. But thanks for the negativity !

The article describes the incident as something "that almost never happens," which is completely false. Flights, especially the final departures of the day, are routinely delayed awaiting (delayed) incoming passengers. Nor does there have to be a special reason. Unfortunately, we typically only hear about those occasions in which a flight stands passengers, which makes normal things seem so non-normal.



Gordo:like this streaming video,Sky magazine,meals for sale at mealtime-make customer satisfaction rank so high at UA
User currently offlineTWA772LR From United States of America, joined Nov 2011, 2128 posts, RR: 1
Reply 5, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13394 times:

Quoting D L X (Reply 2):
last flight of the day somewhere has been held to allow passengers to make the connection.
Quoting compensateme (Reply 4):
The article describes the incident as something "that almost never happens," which is completely false.

Airlines hold flights all the time if a whole lot of pax are late (say, an intl flight with 20ish pax connecting to another flight gets in late for some reason), especially if the connecting flight is the last flight of the day. The reason why it says "that almost never happens" is because it is extremely rare for an airline to hold a flight for just one person, and if it does happen, its for a VIP, celebrity, sometimes a UM, but never for this circumstance. And it's because of this circumstance that the UA employees went above and beyond to help this man.

And it's stuff like this that make me proud to say my parents work for UA and that I want to be a UA pilot.



Go coogs! \n//
User currently offlinePDX88 From United States of America, joined Mar 2012, 179 posts, RR: 0
Reply 6, posted (1 year 6 months 4 weeks 1 day 3 hours ago) and read 13312 times:

I've done it before twice as a gate agent. A passenger's wife was in a car accident, he came running to the ticket counter 10 minutes prior to the last departure of the day. Our station sold him a ticket, got him expedited through security, and onto the aircraft which only left 5 minutes late. We explained to the flight crew what was happening and they were all okay with waiting.

Second time a man came to me at the ticket counter around 20 minutes prior to the next departure and told me he had a family emergency and needed to get to Calgary as soon as possible. We went through the same process and got him on the next flight which still made it out of the gate on time. A couple months later, the same passenger was flying Continental, but spotted me in the terminal and came up to me. He asked me if I remembered him, which at the time I didn't, until he told me he had to thank me, because it was because of me he was able to get to Calgary and to the hospital to see his wife one last time just moments before she passed away. Those words will stay with me forever.

As much negativity that my airline gets, we do have employees who care.

[Edited 2013-03-06 22:18:52]

User currently offlineZKSUJ From New Zealand, joined May 2004, 7107 posts, RR: 12
Reply 7, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13128 times:

Good to see people in the industry still care, good job on UA for going above and beyond.

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

I remember an NZ domestic flight diverted briefly to another town (Kind of along the way) because one of the PAX's son was transfered to another hospital after a car crash. The PAX was originally going to see the son at the destination but word got through in flight that he was transfered and they diverted the flight to drop the parent off in the new town before carrying on.


User currently offlinecompensateme From United States of America, joined Jan 2009, 1222 posts, RR: 0
Reply 8, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13121 times:

Quoting TWA772LR (Reply 5):
The reason why it says "that almost never happens" is because it is extremely rare for an airline to hold a flight for just one person, and if it does happen, its for a VIP, celebrity, sometimes a UM, but never for this circumstance. And it's because of this circumstance that the UA employees went above and beyond to help this man.

No, it's not rare. Yes, the chances of it happening are significantly higher if you're - for example - GS with UA, but it's routine for passengers traveling by themselves or in small groups. I've had it happen several times traveling as a non-rev -- the crew for my connecting flight (in which I cleared) saw that my incoming flight was delayed and held my connecting flight ... just for me, a non-revenue passenger. None of those delays were significant -- all were less than 15 minutes, and the flight still arrived on-time (or close to it) - but the article does not mention how long the passenger's flight was held for.



Gordo:like this streaming video,Sky magazine,meals for sale at mealtime-make customer satisfaction rank so high at UA
User currently offlineSSTeve From United States of America, joined Dec 2011, 710 posts, RR: 1
Reply 9, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13084 times:

Quoting compensateme (Reply 4):
The article describes the incident as something "that almost never happens," which is completely false. Flights, especially the final departures of the day, are routinely delayed awaiting (delayed) incoming passengers. Nor does there have to be a special reason.

To incriminate "United" at utterly failing in this regard... someone should tell the Air Wisconsin folks at IAD this.


User currently offlineB747forever From Sweden, joined May 2007, 17067 posts, RR: 10
Reply 10, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13065 times:

An everyday occurrence that UA uses to their advantage in this case. Always good with free publicity.


Work Hard, Fly Right
User currently offlineType-Rated From , joined Dec 1969, posts, RR:
Reply 11, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13039 times:

I think this story originated with the United Public Relations department. In other words, it's a plant. Companies do this kind of thing all the time.

But OTOH it was nice of UA to be able to accommodate the passenger.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20685 posts, RR: 62
Reply 12, posted (1 year 6 months 4 weeks 1 day 2 hours ago) and read 13013 times:

Quoting Type-Rated (Reply 11):
In other words, it's a plant. Companies do this kind of thing all the time.

Of course it's a plant. Probably to diffuse the story about the blogger who was booted off a United plane for taking a photo a couple of weeks ago.

But was it a nice thing to do, sure! Nothing wrong with reporting that.



International Homo of Mystery
User currently offlinejoeman From United States of America, joined Apr 2005, 760 posts, RR: 0
Reply 13, posted (1 year 6 months 4 weeks 1 day 1 hour ago) and read 12986 times:

Quoting Type-Rated (Reply 11):
I think this story originated with the United Public Relations department. In other words, it's a plant. Companies do this kind of thing all the time.

But OTOH it was nice of UA to be able to accommodate the passenger

Nothing would surprise me. But it sure beats my image of UA after running me and my wife and fellow passnegrs all over ORD with 4 gate changes for an ORD-CLE flight that ended up 4 hours late last week, but that's the price you pay for not paying the inflated fares for a nonstop LAS-CLE flight.


User currently offline777ER From New Zealand, joined Dec 2003, 12192 posts, RR: 18
Reply 14, posted (1 year 6 months 4 weeks 20 hours ago) and read 12443 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Its always nice to see these storys surface instead of the usual passengers moaning

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

In Auckland, New Zealand two weeks ago a young man was killed by a Great White shark. The mans mum was actually booked with JQ a few days later to fly from WLG-AKL to visit him. When the man's sister called JQ to change her mums ticket, JQ refused to change it for her. The mum then headed to WLG to try NZ and the local Police station called NZs WLG operations centre and informed them off the pax coming. NZ held the last seat for her on their next flight. When the mum arrived an NZ agent took her to the airlines Koru Club lounge to wait for her flight and escorted her to her seat on the plane


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 15, posted (1 year 6 months 4 weeks 19 hours ago) and read 12310 times:

Quoting 777ER (Reply 14):
JQ refused to change it for her.

The way that it was reported in the news here was that JQ was prepared to change the date of travel but stated that, in line with the fare rules for the ticket, there would be a change fee. The sister did not wish to pay the change fee.

While it is true that JQ could have waived the fee, and (according to news reports here) even stated that once a death certificate was provided the fee could have been reimbursed, it is not completely true that they refused to change it. They simply insisted on the fee being paid.


User currently offlineDTW2HYD From United States of America, joined Jan 2013, 1996 posts, RR: 0
Reply 16, posted (1 year 6 months 4 weeks 18 hours ago) and read 11634 times:

Hats off to UA and in particular to all the staff involved. This shows commonsense prevails over company policies.

[Edited 2013-03-07 06:53:29]

User currently offlineseven3seven From United States of America, joined Apr 2005, 318 posts, RR: 23
Reply 17, posted (1 year 6 months 4 weeks 18 hours ago) and read 11259 times:

No hats off to United. Hats off to the crew for convincing IAH ops. to hold the connecting flight.

United is just using this story for a little good press. Oh, and this crew's actions are cancelled out by the crew who booted the blogger off the flight anyway.



My views are mine alone and are not that of any of my fellow employees, officers, or directors at my company
User currently offlinePI734 From United States of America, joined Jun 2012, 9 posts, RR: 0
Reply 18, posted (1 year 6 months 4 weeks 18 hours ago) and read 11152 times:

Great Job United! Always glad to hear about a great positive story about the industry!

User currently offlineATCtower From United States of America, joined Dec 2007, 542 posts, RR: 3
Reply 19, posted (1 year 6 months 4 weeks 18 hours ago) and read 10990 times:

I see so much crap and so much bashing of airline X or airline Y from everyone on these boards.

I dont really care if 17 of the 18 above posts want to gripe or bicker about one thing or another.

What I get from this is that United Airlines (usually the brunt of a lot of the griping) did the right thing. Plain and simple. Maybe its not that uncommon, though I suspect if they treated every passenger with the same due regard they would be the worlds best and most successful airline. Plain and simple, they did the right thing and it made the news as opposed to all the other crap that usually does.

Kudos UA...



By reading the above post you waive all rights to be offended. If you do not like what you read, forget it.
User currently offlinebrilondon From Canada, joined Aug 2005, 4252 posts, RR: 1
Reply 20, posted (1 year 6 months 4 weeks 17 hours ago) and read 10592 times:

Quoting blueflyer (Reply 1):

In other news, daughter misses last opportunity to see dying mother because crew delayed departure of plane... aka a good deed never goes unpunished... aka you don't know how badly the passenger who doesn't cry needs their flight to leave on time... aka there's a reason why airlines are actually not too thrilled when that kind of thing happens

WOW!!!! Could you be any more negative on such a nice story. What would you be doing if you did not know why the flight was delayed?

Personally I think that if any body, except for blueflyer of course, would go the extra steps to make sure that the man made his connection should be given special accolades and maybe a bonus for all those involved. The fact that the captain radioed ahead the wheels were in motion before the flight from SFO even landed makes believe in humanity and that there still good people out there.

UA, you did good!!!



Rush for ever; Yankees all the way!!
User currently offlineaerodog From United States of America, joined Jun 2006, 118 posts, RR: 0
Reply 21, posted (1 year 6 months 4 weeks 17 hours ago) and read 10503 times:

In 1981, I sent a telex to Northwest asking if an agent could meet my CAAC flight ariving from Beijing and help with a close connection Tokyo to ORD. The telex mentioned I was flying business class, had only carry-on bags and would be the first off the CAAC flight. Northwest replied with a big negative, they could not provide that service.

The CAAC flight arrived at Narita 30 min late but taxiing in I could see a Northwest 747 still at the gate so there was hope. True to form, I was first off the CAAC flight and to my surprise, there was a Northwest agent holding a sign with my name. Can't remember if she had a scooter or we walked but within minutes I stepped on board the 747 which had all four engines running. The cabin door closed immediately after I boarded and before I could take my seat we were pushing back.

During the climb out one of the FA's came by to ask who I was? I replied just another airplane salesman and why do you ask? She said, you must be somebody really important because Northwest never holds a flight for anybody. I was a happy guy because I would make it home before Christmas.

The flight arrived on time in ORD and later I realized it was a big December tailwind that enabled the crew to delay the departure out of Narita.


User currently offlinejfklganyc From United States of America, joined Jan 2004, 3509 posts, RR: 5
Reply 22, posted (1 year 6 months 4 weeks 17 hours ago) and read 10466 times:

It is a very nice story. And kudos to UA.

It does happen more than you know about. All it takes is a pilot/gate agent/station manager to stand up and say "this is what we are going to do, this is why we are going to to it, I'll be happy to explain myself"

Sadly, there are not a lot of people that know how or when to do that. Kudos to the person calling the shots here.

Quoting kkephart13 (Thread starter):
Major props to the inflight crew and ground crews for going way above and beyond so he can see his mother before she passes.

Has anyone ever heard of something like this happen before???

See above


User currently offlineYYZAMS From Canada, joined Feb 2011, 229 posts, RR: 0
Reply 23, posted (1 year 6 months 4 weeks 17 hours ago) and read 10166 times:

Propaganda

Someone wanted to take the shift on how bad UA was doing and throw in a fuzzy feel good story that media love. Next thing you know there will be uplifting quotes posted about UA on pinterest, facebook etc...let me now go meditate..hummmmmmmmm


User currently offlinebluewhale18210 From United States of America, joined Aug 2006, 237 posts, RR: 0
Reply 24, posted (1 year 6 months 4 weeks 17 hours ago) and read 10032 times:

I am afraid this goes way, way beyond pilots and ops level...
Realize that IAH/LBB is operated by ExpressJet, which means when the FA got the word of it, she told the captain, who ACARS'd the NOC dispatcher, who walked the request to the DM, who authorized the delay (otherwise EV won't get paid) and told the UAX coordinator to call EV SOC, whose duty manager told the dispatcher to tell his crew to wait for this guy.
Just giving credit where credit is due, is all.



JPS on A300-600RF A319/320 B737-400/800 B757-200F B767-300F CRJ-200/900. Looking to add more.
25 Post contains images EWRCabincrew : Amazing. Simply amazing. Never realized the amount of negative people here, guess true colors appear anytime. I guess I shouldn't be shocked. No busi
26 jayunited : Although this does happen frequently it is good to hear that all of the UA employees involved in this issue did the right thing for this passenger whi
27 BEG2IAH : Nicely said. I guess it's a hunting season on United, so any cheap shots are allowed. I bet people would be singing a different tune if something lik
28 AVENSAB727 : This too makes me thing the same way about those who said that UA was punishing IAH.
29 Mir : Do you know that he's wrong? For every passenger that is helped by holding a flight, there's at least one passenger on that flight that is adversely
30 TJCAB : I would have to agree with you actually! You cant just go to the front of the line and ask the person there if i'ts ok to..... We never know what imp
31 blueflyer : I'm not sure I understand your question. If I didn't know why the flight was delayed, I would put it down to the hazards of air travel, of course. So
32 indcwby : Would be interesting to know if it was the Ex-CO crew who did this for the passenger vs. UA crew.......
33 EWRCabincrew : Should it be interesting to know? I would be more on the side of someone/people who has/have compassion in their heart to help out in a terrible situ
34 vikkyvik : Negativity or not, he has a point. What if there was someone on that flight who was going to visit his/her dying mom? And because the flight was dela
35 EWRCabincrew : Proves, yet again, you can't please everyone. What of diversions due to medical reasons? The needs of one will affect the majority. I have had many t
36 Sulley : Not to be cliche, but this incident is a true example of sUA and sCO working together. The inbound SFO flight was operated by sUA and the ground ops
37 rwy04lga : Could they have made a PA announcement saying something like.. 'Would anyone on this flight be inconvenienced greatly if we delayed departure due to (
38 EWRCabincrew : And if the majority said "no"? Then what? I am sorry, Mr/s. XXX, majority rules and you won't be able to make it.
39 AussieItaliano : PDX88, I hope you get rewarded 1000 fold for your kindness to those two passengers. You're an inspiration to us all!
40 777ord : Definitely Kudos to my colleagues. Its not every day you hear the GOOD that airlines and airport workers do for complete strangers. Regardless of carr
41 brilondon : I was commenting on the article as was presented, it did not say that there was another passenger whose mother was dying. It was just a nice story ab
42 indcwby : That's exactly what I wanted to hear.
43 rwy04lga : Only if you had a 'pressing matter' would you have a voice. Airlines are not democracies.
44 charlienorth : Note to airlines...don's do the right thing because a bunch of nerds on a-net will criticize your decision...on the other hand if uou go for the on ti
45 compensateme : On 24JAN UA4259 departed fewer than 10 minutes behind schedule -- and several minutes earlier than the day before & after it. The flight arrived i
46 EWRCabincrew : Again, you can't please everybody. I just hope that any one of you here would want that type of treatment and compassion when you need it.
47 manny : I wonder how other passengers on that flight felt. What if one of those delayed passengers missed out on paying last respects to a parent.
48 EWRCabincrew : I am hoping sympathetic, yet somehow I am sure someone was complaining under their breath. Human nature is good, bad and ugly.
49 RobertS975 : Holding the last flight out is done frequently, but there are many factors involved. First, is the aircraft needed at the other end or is it going to
50 ozark1 : You are absolutely right PDX88! My company does a lot of stuff like this, but it seems to be of little interest to the media. They don't hesitate to
51 jayunited : Why does everyone keep asking this question trying to make this into a big deal? United employees did the right thing the flight to LBB was only dela
52 EWRCabincrew : BINGO How sad, but true.
53 BoeingGuy : That reminds me of the WN story last year. A WN captain personally held the plane and stood in the boarding area to address a connecting passenger by
54 brilondon : I get that feeling as well. It was nice gesture and the thread seems to have a few people all up in arms and whining about the delay which was only a
55 WROORD : Exactly. A couple of summers ago I was flying back home from WRO to ORD via MUC with LH. Their first flight was late due to some air traffic controll
56 OB1504 : True to form, I had a passenger bring this up at work today. She arrived late for our last flight of the night to her destination and she insisted tha
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