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UAL Delays Flight So Pax Can See Dying Mother  
User currently offlinekkephart13 From , joined Dec 1969, posts, RR:
Posted (1 year 1 month 1 week 4 days 19 hours ago) and read 13473 times:

http://www.cnn.com/2013/03/06/travel...-dying-mother/index.html?hpt=hp_c1

Major props to the inflight crew and ground crews for going way above and beyond so he can see his mother before she passes.

Has anyone ever heard of something like this happen before???

56 replies: All unread, showing first 25:
 
User currently offlineblueflyer From United States of America, joined Jan 2006, 3696 posts, RR: 2
Reply 1, posted (1 year 1 month 1 week 4 days 19 hours ago) and read 13387 times:
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In other news, daughter misses last opportunity to see dying mother because crew delayed departure of plane... aka a good deed never goes unpunished... aka you don't know how badly the passenger who doesn't cry needs their flight to leave on time... aka there's a reason why airlines are actually not too thrilled when that kind of thing happens.

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

There's a link to a similar occurrence in the story you posted!



I've got $h*t to do
User currently offlineD L X From United States of America, joined May 1999, 10990 posts, RR: 52
Reply 2, posted (1 year 1 month 1 week 4 days 19 hours ago) and read 13338 times:

This is certainly not the first time that a last flight of the day somewhere has been held to allow passengers to make the connection. US Airways seems to do it frequently. It just doesn't get the press.


Send me a PM at http://www.airliners.net/aviation-forums/sendmessage.main?from_username=NULL
User currently offlinephxa340 From United States of America, joined Mar 2012, 832 posts, RR: 1
Reply 3, posted (1 year 1 month 1 week 4 days 18 hours ago) and read 13220 times:

Quoting blueflyer (Reply 1):

Wow man thanks for being such a downer - give United credit. But thanks for the negativity !


User currently offlinecompensateme From United States of America, joined Jan 2009, 904 posts, RR: 0
Reply 4, posted (1 year 1 month 1 week 4 days 18 hours ago) and read 13192 times:

Quoting phxa340 (Reply 3):
Wow man thanks for being such a downer - give United credit. But thanks for the negativity !

The article describes the incident as something "that almost never happens," which is completely false. Flights, especially the final departures of the day, are routinely delayed awaiting (delayed) incoming passengers. Nor does there have to be a special reason. Unfortunately, we typically only hear about those occasions in which a flight stands passengers, which makes normal things seem so non-normal.



Hypocrisy: "US airlines should only buy Boeing... BTW, check out my new Hyundai!"
User currently offlineTWA772LR From United States of America, joined Nov 2011, 1148 posts, RR: 1
Reply 5, posted (1 year 1 month 1 week 4 days 18 hours ago) and read 13131 times:

Quoting D L X (Reply 2):
last flight of the day somewhere has been held to allow passengers to make the connection.
Quoting compensateme (Reply 4):
The article describes the incident as something "that almost never happens," which is completely false.

Airlines hold flights all the time if a whole lot of pax are late (say, an intl flight with 20ish pax connecting to another flight gets in late for some reason), especially if the connecting flight is the last flight of the day. The reason why it says "that almost never happens" is because it is extremely rare for an airline to hold a flight for just one person, and if it does happen, its for a VIP, celebrity, sometimes a UM, but never for this circumstance. And it's because of this circumstance that the UA employees went above and beyond to help this man.

And it's stuff like this that make me proud to say my parents work for UA and that I want to be a UA pilot.



Я говорю по-русский. :)
User currently offlinePDX88 From United States of America, joined Mar 2012, 152 posts, RR: 0
Reply 6, posted (1 year 1 month 1 week 4 days 18 hours ago) and read 13049 times:

I've done it before twice as a gate agent. A passenger's wife was in a car accident, he came running to the ticket counter 10 minutes prior to the last departure of the day. Our station sold him a ticket, got him expedited through security, and onto the aircraft which only left 5 minutes late. We explained to the flight crew what was happening and they were all okay with waiting.

Second time a man came to me at the ticket counter around 20 minutes prior to the next departure and told me he had a family emergency and needed to get to Calgary as soon as possible. We went through the same process and got him on the next flight which still made it out of the gate on time. A couple months later, the same passenger was flying Continental, but spotted me in the terminal and came up to me. He asked me if I remembered him, which at the time I didn't, until he told me he had to thank me, because it was because of me he was able to get to Calgary and to the hospital to see his wife one last time just moments before she passed away. Those words will stay with me forever.

As much negativity that my airline gets, we do have employees who care.

[Edited 2013-03-06 22:18:52]

User currently offlineZKSUJ From New Zealand, joined May 2004, 7073 posts, RR: 12
Reply 7, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12865 times:

Good to see people in the industry still care, good job on UA for going above and beyond.

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

I remember an NZ domestic flight diverted briefly to another town (Kind of along the way) because one of the PAX's son was transfered to another hospital after a car crash. The PAX was originally going to see the son at the destination but word got through in flight that he was transfered and they diverted the flight to drop the parent off in the new town before carrying on.


User currently offlinecompensateme From United States of America, joined Jan 2009, 904 posts, RR: 0
Reply 8, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12858 times:

Quoting TWA772LR (Reply 5):
The reason why it says "that almost never happens" is because it is extremely rare for an airline to hold a flight for just one person, and if it does happen, its for a VIP, celebrity, sometimes a UM, but never for this circumstance. And it's because of this circumstance that the UA employees went above and beyond to help this man.

No, it's not rare. Yes, the chances of it happening are significantly higher if you're - for example - GS with UA, but it's routine for passengers traveling by themselves or in small groups. I've had it happen several times traveling as a non-rev -- the crew for my connecting flight (in which I cleared) saw that my incoming flight was delayed and held my connecting flight ... just for me, a non-revenue passenger. None of those delays were significant -- all were less than 15 minutes, and the flight still arrived on-time (or close to it) - but the article does not mention how long the passenger's flight was held for.



Hypocrisy: "US airlines should only buy Boeing... BTW, check out my new Hyundai!"
User currently offlineSSTeve From United States of America, joined Dec 2011, 625 posts, RR: 1
Reply 9, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12821 times:

Quoting compensateme (Reply 4):
The article describes the incident as something "that almost never happens," which is completely false. Flights, especially the final departures of the day, are routinely delayed awaiting (delayed) incoming passengers. Nor does there have to be a special reason.

To incriminate "United" at utterly failing in this regard... someone should tell the Air Wisconsin folks at IAD this.


User currently offlineB747forever From Sweden, joined May 2007, 17001 posts, RR: 10
Reply 10, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12802 times:

An everyday occurrence that UA uses to their advantage in this case. Always good with free publicity.


Work Hard, Fly Right
User currently offlineType-Rated From United States of America, joined Sep 1999, 4842 posts, RR: 19
Reply 11, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12776 times:

I think this story originated with the United Public Relations department. In other words, it's a plant. Companies do this kind of thing all the time.

But OTOH it was nice of UA to be able to accommodate the passenger.



Fly North Central Airlines..The route of the Northliners!
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 12, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12750 times:

Quoting Type-Rated (Reply 11):
In other words, it's a plant. Companies do this kind of thing all the time.

Of course it's a plant. Probably to diffuse the story about the blogger who was booted off a United plane for taking a photo a couple of weeks ago.

But was it a nice thing to do, sure! Nothing wrong with reporting that.



International Homo of Mystery
User currently offlinejoeman From United States of America, joined Apr 2005, 690 posts, RR: 0
Reply 13, posted (1 year 1 month 1 week 4 days 17 hours ago) and read 12723 times:

Quoting Type-Rated (Reply 11):
I think this story originated with the United Public Relations department. In other words, it's a plant. Companies do this kind of thing all the time.

But OTOH it was nice of UA to be able to accommodate the passenger

Nothing would surprise me. But it sure beats my image of UA after running me and my wife and fellow passnegrs all over ORD with 4 gate changes for an ORD-CLE flight that ended up 4 hours late last week, but that's the price you pay for not paying the inflated fares for a nonstop LAS-CLE flight.


User currently offline777ER From New Zealand, joined Dec 2003, 11846 posts, RR: 18
Reply 14, posted (1 year 1 month 1 week 4 days 11 hours ago) and read 12180 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Its always nice to see these storys surface instead of the usual passengers moaning

Quoting kkephart13 (Thread starter):
Has anyone ever heard of something like this happen before???

In Auckland, New Zealand two weeks ago a young man was killed by a Great White shark. The mans mum was actually booked with JQ a few days later to fly from WLG-AKL to visit him. When the man's sister called JQ to change her mums ticket, JQ refused to change it for her. The mum then headed to WLG to try NZ and the local Police station called NZs WLG operations centre and informed them off the pax coming. NZ held the last seat for her on their next flight. When the mum arrived an NZ agent took her to the airlines Koru Club lounge to wait for her flight and escorted her to her seat on the plane


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 15, posted (1 year 1 month 1 week 4 days 11 hours ago) and read 12047 times:

Quoting 777ER (Reply 14):
JQ refused to change it for her.

The way that it was reported in the news here was that JQ was prepared to change the date of travel but stated that, in line with the fare rules for the ticket, there would be a change fee. The sister did not wish to pay the change fee.

While it is true that JQ could have waived the fee, and (according to news reports here) even stated that once a death certificate was provided the fee could have been reimbursed, it is not completely true that they refused to change it. They simply insisted on the fee being paid.


User currently offlineDTW2HYD From United States of America, joined Jan 2013, 1378 posts, RR: 2
Reply 16, posted (1 year 1 month 1 week 4 days 10 hours ago) and read 11371 times:

Hats off to UA and in particular to all the staff involved. This shows commonsense prevails over company policies.

[Edited 2013-03-07 06:53:29]

User currently offlineseven3seven From United States of America, joined Apr 2005, 315 posts, RR: 34
Reply 17, posted (1 year 1 month 1 week 4 days 9 hours ago) and read 10996 times:

No hats off to United. Hats off to the crew for convincing IAH ops. to hold the connecting flight.

United is just using this story for a little good press. Oh, and this crew's actions are cancelled out by the crew who booted the blogger off the flight anyway.



My views are mine alone and are not that of any of my fellow employees, officers, or directors at my company
User currently offlinePI734 From United States of America, joined Jun 2012, 9 posts, RR: 0
Reply 18, posted (1 year 1 month 1 week 4 days 9 hours ago) and read 10889 times:

Great Job United! Always glad to hear about a great positive story about the industry!

User currently offlineATCtower From United States of America, joined Dec 2007, 529 posts, RR: 3
Reply 19, posted (1 year 1 month 1 week 4 days 9 hours ago) and read 10727 times:

I see so much crap and so much bashing of airline X or airline Y from everyone on these boards.

I dont really care if 17 of the 18 above posts want to gripe or bicker about one thing or another.

What I get from this is that United Airlines (usually the brunt of a lot of the griping) did the right thing. Plain and simple. Maybe its not that uncommon, though I suspect if they treated every passenger with the same due regard they would be the worlds best and most successful airline. Plain and simple, they did the right thing and it made the news as opposed to all the other crap that usually does.

Kudos UA...



By reading the above post you waive all rights to be offended. If you do not like what you read, forget it.
User currently offlinebrilondon From Canada, joined Aug 2005, 4057 posts, RR: 1
Reply 20, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 10329 times:

Quoting blueflyer (Reply 1):

In other news, daughter misses last opportunity to see dying mother because crew delayed departure of plane... aka a good deed never goes unpunished... aka you don't know how badly the passenger who doesn't cry needs their flight to leave on time... aka there's a reason why airlines are actually not too thrilled when that kind of thing happens

WOW!!!! Could you be any more negative on such a nice story. What would you be doing if you did not know why the flight was delayed?

Personally I think that if any body, except for blueflyer of course, would go the extra steps to make sure that the man made his connection should be given special accolades and maybe a bonus for all those involved. The fact that the captain radioed ahead the wheels were in motion before the flight from SFO even landed makes believe in humanity and that there still good people out there.

UA, you did good!!!



Rush for ever; Yankees all the way!!
User currently offlineaerodog From United States of America, joined Jun 2006, 116 posts, RR: 0
Reply 21, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 10240 times:

In 1981, I sent a telex to Northwest asking if an agent could meet my CAAC flight ariving from Beijing and help with a close connection Tokyo to ORD. The telex mentioned I was flying business class, had only carry-on bags and would be the first off the CAAC flight. Northwest replied with a big negative, they could not provide that service.

The CAAC flight arrived at Narita 30 min late but taxiing in I could see a Northwest 747 still at the gate so there was hope. True to form, I was first off the CAAC flight and to my surprise, there was a Northwest agent holding a sign with my name. Can't remember if she had a scooter or we walked but within minutes I stepped on board the 747 which had all four engines running. The cabin door closed immediately after I boarded and before I could take my seat we were pushing back.

During the climb out one of the FA's came by to ask who I was? I replied just another airplane salesman and why do you ask? She said, you must be somebody really important because Northwest never holds a flight for anybody. I was a happy guy because I would make it home before Christmas.

The flight arrived on time in ORD and later I realized it was a big December tailwind that enabled the crew to delay the departure out of Narita.


User currently offlinejfklganyc From United States of America, joined Jan 2004, 3171 posts, RR: 5
Reply 22, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 10203 times:

It is a very nice story. And kudos to UA.

It does happen more than you know about. All it takes is a pilot/gate agent/station manager to stand up and say "this is what we are going to do, this is why we are going to to it, I'll be happy to explain myself"

Sadly, there are not a lot of people that know how or when to do that. Kudos to the person calling the shots here.

Quoting kkephart13 (Thread starter):
Major props to the inflight crew and ground crews for going way above and beyond so he can see his mother before she passes.

Has anyone ever heard of something like this happen before???

See above


User currently onlineYYZAMS From Canada, joined Feb 2011, 210 posts, RR: 0
Reply 23, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 9903 times:

Propaganda

Someone wanted to take the shift on how bad UA was doing and throw in a fuzzy feel good story that media love. Next thing you know there will be uplifting quotes posted about UA on pinterest, facebook etc...let me now go meditate..hummmmmmmmm


User currently offlinebluewhale18210 From United States of America, joined Aug 2006, 237 posts, RR: 0
Reply 24, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 9769 times:

I am afraid this goes way, way beyond pilots and ops level...
Realize that IAH/LBB is operated by ExpressJet, which means when the FA got the word of it, she told the captain, who ACARS'd the NOC dispatcher, who walked the request to the DM, who authorized the delay (otherwise EV won't get paid) and told the UAX coordinator to call EV SOC, whose duty manager told the dispatcher to tell his crew to wait for this guy.
Just giving credit where credit is due, is all.



JPS on A300-600RF A319/320 B737-400/800 B757-200F B767-300F CRJ-200/900. Looking to add more.
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 25, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 10076 times:

Quoting seven3seven (Reply 17):
United is just using this story for a little good press. Oh, and this crew's actions are cancelled out by the crew who booted the blogger off the flight anyway.

Amazing. Simply amazing.  

Never realized the amount of negative people here, guess true colors appear anytime. I guess I shouldn't be shocked. No business is perfect and variables get in the way of trying to make that business run smooth. UA employees go above and beyond to assist someone in need (to that person going to see their mother, the greatest need they ever faced) and they are bashed.

Once again shows it is far easier to complain than to praise. As many of you so eloquently do here.

To those who see the glass as half empty, I hope that compassion is shown to you at your time in need.



You can't cure stupid
User currently offlinejayunited From United States of America, joined Jan 2013, 781 posts, RR: 1
Reply 26, posted (1 year 1 month 1 week 4 days 8 hours ago) and read 9753 times:

Although this does happen frequently it is good to hear that all of the UA employees involved in this issue did the right thing for this passenger which gave the opportunity to say goodbye to this dying mother. The one thing that surprises me though is the fact that his luggage made the transfer at a huge hub station like IAH. Normally if you are anything less than a GS or perhaps a 1K United will hold the plane for you if it is the last flight but they hardly if ever will wait for your bags. Bag runners at United are not allowed to leave the plane until all the bags are off the plane this way United make sure no inbound bags are left behind and somehow end up placed on the outbound flight. So it is really amazing that they held the plane for his bags because that rarely happens for regular passengers who are not at the 1K status.

Quoting compensateme (Reply 8):
I've had it happen several times traveling as a non-rev -- the crew for my connecting flight (in which I cleared) saw that my incoming flight was delayed and held my connecting flight ... just for me, a non-revenue passenger. None of those delays were significant -- all were less than 15 minutes, and the flight still arrived on-time (or close to it) - but the article does not mention how long the passenger's flight was held for.

Don't take this the wrong way but what airline holds a plane for NON-REV passengers? Are you sure there were no revenue passengers making the same connection you were making then they would hold the plane. In all my years of working for UA and flying non-rev I have never seen United hold a plane exclusively for NON-REV customers flying on their employee benefits passes because if they did the CS agent would have an extremely hard time explaining that delay to their manager.


User currently offlineBEG2IAH From United States of America, joined Apr 2004, 892 posts, RR: 15
Reply 27, posted (1 year 1 month 1 week 4 days 7 hours ago) and read 9093 times:
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Quoting EWRCabincrew (Reply 25):
To those who see the glass as half empty, I hope that compassion is shown to you at your time in need.

Nicely said. I guess it's a hunting season on United, so any cheap shots are allowed. I bet people would be singing a different tune if something like this happened to them and they needed help. It's just incredible how people become "brave" hiding behind their nicknames.



FAA killed the purpose of my old signature: Use of approved electronic devices is now permitted.
User currently onlineAVENSAB727 From United States of America, joined Jun 2012, 830 posts, RR: 1
Reply 28, posted (1 year 1 month 1 week 4 days 7 hours ago) and read 9029 times:

Quoting BEG2IAH (Reply 27):

This too makes me thing the same way about those who said that UA was punishing IAH.



Always look on the bright side of Life!
User currently onlineMir From United States of America, joined Jan 2004, 21085 posts, RR: 56
Reply 29, posted (1 year 1 month 1 week 4 days 6 hours ago) and read 8793 times:

Quoting phxa340 (Reply 3):
Wow man thanks for being such a downer - give United credit. But thanks for the negativity !

Do you know that he's wrong? For every passenger that is helped by holding a flight, there's at least one passenger on that flight that is adversely affected (as in they are late for something important, not just because they get home late). And they might not be the type who would speak up about that.

That's not to say that the crew made the wrong decision here, but it seems like the people who are on the plane don't normally get entered into the equation, at least in the mind of the public.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineTJCAB From Canada, joined Oct 2004, 318 posts, RR: 0
Reply 30, posted (1 year 1 month 1 week 4 days 6 hours ago) and read 8664 times:

Quoting blueflyer (Reply 1):

In other news, daughter misses last opportunity to see dying mother because crew delayed departure of plane... aka a good deed never goes unpunished... aka you don't know how badly the passenger who doesn't cry needs their flight to leave on time... aka there's a reason why airlines are actually not too thrilled when that kind of thing happens.

I would have to agree with you actually! You cant just go to the front of the line and ask the person there if i'ts ok to.....
We never know what impact it has on other passengers.


User currently offlineblueflyer From United States of America, joined Jan 2006, 3696 posts, RR: 2
Reply 31, posted (1 year 1 month 1 week 4 days 6 hours ago) and read 8196 times:
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Quoting brilondon (Reply 20):
What would you be doing if you did not know why the flight was delayed?

I'm not sure I understand your question. If I didn't know why the flight was delayed, I would put it down to the hazards of air travel, of course. Some flights are on time and others are not.

Help on the ground a passenger in need make a tight connection, or a flight about to depart, by all means. Give them all allowances to ease their travel, but never, never forget that you don't know who has an equally, or even more, valid reason for the plane to leave on time, just because one passenger cannot control his emotions while another, for human, psychological, whatever, reasons can... I know why I travel, you know why you travel, but we don't know why everyone else does, nor does the crew...

Quoting YYZAMS (Reply 23):
Propaganda

While I evidently maintain my criticism, I wouldn't go as far as branding this propaganda. For one thing, the passenger works for National Geographic Traveler and probably knows more than the rest of us how to get the attention of the media if he chooses to. For another, the story ended up in an internal employee newsletter. With close to 100,000 employees, it isn't hard to imagine one of them knows someone who knows someone, etc...



I've got $h*t to do
User currently offlineindcwby From United States of America, joined Dec 2010, 134 posts, RR: 0
Reply 32, posted (1 year 1 month 1 week 4 days 5 hours ago) and read 7908 times:

Quoting seven3seven (Reply 17):
No hats off to United. Hats off to the crew for convincing IAH ops. to hold the connecting flight.

Would be interesting to know if it was the Ex-CO crew who did this for the passenger vs. UA crew.......


User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 33, posted (1 year 1 month 1 week 4 days 5 hours ago) and read 7536 times:

Quoting indcwby (Reply 32):
Would be interesting to know if it was the Ex-CO crew who did this for the passenger vs. UA crew.......

Should it be interesting to know? I would be more on the side of someone/people who has/have compassion in their heart to help out in a terrible situation. I am far more concerned with that, regardless for whom they worked.

[Edited 2013-03-07 11:24:04]


You can't cure stupid
User currently offlinevikkyvik From United States of America, joined Jul 2003, 9395 posts, RR: 27
Reply 34, posted (1 year 1 month 1 week 4 days 5 hours ago) and read 7330 times:
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Quoting phxa340 (Reply 3):
Wow man thanks for being such a downer - give United credit. But thanks for the negativity !
Quoting brilondon (Reply 20):
WOW!!!! Could you be any more negative on such a nice story. What would you be doing if you did not know why the flight was delayed?

Negativity or not, he has a point. What if there was someone on that flight who was going to visit his/her dying mom? And because the flight was delayed, he/she missed his/her last chance?

Quoting brilondon (Reply 20):
Personally I think that if any body, except for blueflyer of course, would go the extra steps to make sure that the man made his connection should be given special accolades and maybe a bonus for all those involved. The fact that the captain radioed ahead the wheels were in motion before the flight from SFO even landed makes believe in humanity and that there still good people out there.

Certainly, and I'm not taking anything away from the involved parties here. They obviously were trying to do the right thing, and good on them for it. But we probably won't know who was adversely affected, and to what extent.



"Two and a Half Men" was filmed in front of a live ostrich.
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 35, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 7219 times:

Quoting vikkyvik (Reply 34):
Negativity or not, he has a point. What if there was someone on that flight who was going to visit his/her dying mom? And because the flight was delayed, he/she missed his/her last chance?

Proves, yet again, you can't please everyone. What of diversions due to medical reasons? The needs of one will affect the majority. I have had many times in my 26 years of flying where I have had to deal with people who were "outraged", "can't believe this is happening to me", "what about my flight" (and those are actual words from people who were going to 'inconvenienced') because of the diversion. Zero, and I mean ZERO, compassion for the person in need of medical attention.

Quoting vikkyvik (Reply 34):
But we probably won't know who was adversely affected, and to what extent.

To that I say again, I just hope that people show compassion when they need it.



You can't cure stupid
User currently offlineSulley From United States of America, joined Jan 2010, 524 posts, RR: 3
Reply 36, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 6983 times:

Quoting indcwby (Reply 32):
Would be interesting to know if it was the Ex-CO crew who did this for the passenger vs. UA crew.......

Not to be cliche, but this incident is a true example of sUA and sCO working together.

The inbound SFO flight was operated by sUA and the ground ops were sCO.

Heck, even Express helped out (they fly IAH-LBB).

Hats off to everyone.



In thrust we trust!
User currently offlinerwy04lga From United States of America, joined Jul 2005, 3115 posts, RR: 8
Reply 37, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 6739 times:

Could they have made a PA announcement saying something like.. 'Would anyone on this flight be inconvenienced greatly if we delayed departure due to (insert calamity)?' or 'Would y'all mind waiting a few minutes so a fellow passenger has a last chance to see her mother before she dies?'

That would then give the other passengers a chance to speak up in the event that THEY had an equally pressing matter to attend to.



Just accept that some days, you're the pigeon, and other days the statue
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 38, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 6717 times:

Quoting rwy04lga (Reply 37):
That would then give the other passengers a chance to speak up in the event that THEY had an equally pressing matter to attend to.

And if the majority said "no"? Then what? I am sorry, Mr/s. XXX, majority rules and you won't be able to make it.



You can't cure stupid
User currently offlineAussieItaliano From United Kingdom, joined Jan 2005, 442 posts, RR: 0
Reply 39, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 6670 times:

PDX88, I hope you get rewarded 1000 fold for your kindness to those two passengers. You're an inspiration to us all!


LHR - The Capital of the World
User currently offline777ord From United States of America, joined May 2010, 456 posts, RR: 0
Reply 40, posted (1 year 1 month 1 week 4 days 4 hours ago) and read 6594 times:

Definitely Kudos to my colleagues. Its not every day you hear the GOOD that airlines and airport workers do for complete strangers. Regardless of carrier, regardless of location, regardless of industry. This good deed should be recognized. They didn't have to. They could simply said "we go on time" and no one would have batted an eye.

Congrats to the crew! let it be a good example for others to follow.


User currently offlinebrilondon From Canada, joined Aug 2005, 4057 posts, RR: 1
Reply 41, posted (1 year 1 month 1 week 4 days 3 hours ago) and read 6568 times:

Quoting vikkyvik (Reply 34):
Negativity or not, he has a point. What if there was someone on that flight who was going to visit his/her dying mom? And because the flight was delayed, he/she missed his/her last chance?

Quoting brilondon (Reply 20):
Personally I think that if any body, except for blueflyer of course, would go the extra steps to make sure that the man made his connection should be given special accolades and maybe a bonus for all those involved. The fact that the captain radioed ahead the wheels were in motion before the flight from SFO even landed makes believe in humanity and that there still good people out there.

Certainly, and I'm not taking anything away from the involved parties here. They obviously were trying to do the right thing, and good on them for it. But we probably won't know who was adversely affected, and to what extent.

I was commenting on the article as was presented, it did not say that there was another passenger whose mother was dying. It was just a nice story about what people should do in a civilized society.



Rush for ever; Yankees all the way!!
User currently offlineindcwby From United States of America, joined Dec 2010, 134 posts, RR: 0
Reply 42, posted (1 year 1 month 1 week 4 days 3 hours ago) and read 6533 times:

Quoting Sulley (Reply 36):
Not to be cliche, but this incident is a true example of sUA and sCO working together.

The inbound SFO flight was operated by sUA and the ground ops were sCO.

Heck, even Express helped out (they fly IAH-LBB).

That's exactly what I wanted to hear.


User currently offlinerwy04lga From United States of America, joined Jul 2005, 3115 posts, RR: 8
Reply 43, posted (1 year 1 month 1 week 4 days 3 hours ago) and read 6501 times:

Quoting EWRCabincrew (Reply 38):
And if the majority said "no"? Then what? I am sorry, Mr/s. XXX, majority rules and you won't be able to make it.

Only if you had a 'pressing matter' would you have a voice. Airlines are not democracies.



Just accept that some days, you're the pigeon, and other days the statue
User currently offlinecharlienorth From United States of America, joined Jun 2006, 1113 posts, RR: 5
Reply 44, posted (1 year 1 month 1 week 4 days 2 hours ago) and read 5657 times:

Note to airlines...don's do the right thing because a bunch of nerds on a-net will criticize your decision...on the other hand if uou go for the on time the same bunch of dweebs will complain about it!

User currently offlinecompensateme From United States of America, joined Jan 2009, 904 posts, RR: 0
Reply 45, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 5284 times:

On 24JAN UA4259 departed fewer than 10 minutes behind schedule -- and several minutes earlier than the day before & after it. The flight arrived into LBB on-time.

It's a nice "feel good" story but there's nothing unusual about it, and UA's company policy encourages flights to await connecting passengers -- within reason. And this is a classic example ... the flight left several minutes late but arrived on-time.

It baffles me that so many people want to act like this is something that almost never happens & the ground/flight crew deserves accolades when it reality it happens every single day, and standing passengers in that situation (minor wait that won't interrupt an on-time arrival) is almost never unheard of. I hate to be a downer here, but if his SFO-IAH flight arrived even 10 minutes later, his IAH-LBB flight would've departed without him.



Hypocrisy: "US airlines should only buy Boeing... BTW, check out my new Hyundai!"
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 46, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 5123 times:

Quoting rwy04lga (Reply 43):
Only if you had a 'pressing matter' would you have a voice. Airlines are not democracies.

Again, you can't please everybody. I just hope that any one of you here would want that type of treatment and compassion when you need it.



You can't cure stupid
User currently offlinemanny From United States of America, joined Sep 2006, 465 posts, RR: 0
Reply 47, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 5080 times:

I wonder how other passengers on that flight felt. What if one of those delayed passengers missed out on paying last respects to a parent.

User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 48, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 4980 times:

Quoting manny (Reply 47):

I wonder how other passengers on that flight felt.

I am hoping sympathetic, yet somehow I am sure someone was complaining under their breath. Human nature is good, bad and ugly.



You can't cure stupid
User currently offlineRobertS975 From United States of America, joined Aug 2005, 931 posts, RR: 0
Reply 49, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 4905 times:
Support Airliners.net - become a First Class Member!

Holding the last flight out is done frequently, but there are many factors involved. First, is the aircraft needed at the other end or is it going to simply sit overnight. Does the late flight from the East Coast to the West turn around as a redeye back to the east coast with numerous connections? Is the crew going to time out if the flight is delayed significantly? Or does the flight crew have a flight the next AM that will be delayed due to rest rules if the inbound is delayed? Lots of factors need to be conssidered!

User currently offlineozark1 From United States of America, joined Mar 2006, 380 posts, RR: 0
Reply 50, posted (1 year 1 month 1 week 4 days 1 hour ago) and read 4772 times:

Quoting PDX88 (Reply 6):
As much negativity that my airline gets, we do have employees who care.

You are absolutely right PDX88! My company does a lot of stuff like this, but it seems to be of little interest to the media. They don't hesitate to trash us, repeatedly, but items like this are seldom given any attention. Oh, one exception, WN can do no wrong and would have definitely received coverage for this event if it had happened on them.
I am very pleased to see that, for once, a carrier other than WN, is applauded. Great job United.


User currently offlinejayunited From United States of America, joined Jan 2013, 781 posts, RR: 1
Reply 51, posted (1 year 1 month 1 week 4 days ago) and read 4292 times:

Quoting manny (Reply 47):
I wonder how other passengers on that flight felt. What if one of those delayed passengers missed out on paying last respects to a parent.

Why does everyone keep asking this question trying to make this into a big deal? United employees did the right thing the flight to LBB was only delayed a few minutes and yet United and the employees get crucified for doing their job which is to provide great customer service to all our customers. And while United does not always succeed in providing customer service there are many employees who everyday do there job and provide great customer service to United customers.

So for all of you negative people here I have a question what should United employees have done in this situation should they have let the plane leave because of other passengers on the plane or did United employees do the right thing by delaying the plane a few minutes for this passengers?

Because had the plane left IAH for LBB on time without this passenger I'm pretty sure the response to the headline "United passenger misses chance to say goodbye to dying mom because airline refused to wait" would be scathing to say the least and from some of the responses I have read on this forum I get the feeling that some of you wish that was the headline which is really sad.


User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 52, posted (1 year 1 month 1 week 4 days ago) and read 4222 times:

Quoting jayunited (Reply 51):
I get the feeling that some of you wish that was the headline which is really sad.

BINGO How sad, but true.



You can't cure stupid
User currently offlineBoeingGuy From United States of America, joined Dec 2010, 2880 posts, RR: 7
Reply 53, posted (1 year 1 month 1 week 3 days 23 hours ago) and read 3996 times:

That reminds me of the WN story last year. A WN captain personally held the plane and stood in the boarding area to address a connecting passenger by name, say he was sorry for his loss, and escort him on the flight. The guy's daughter's child had been killed by the step-father, so this guy was rushing to DEN on short notice to be with the family.

User currently offlinebrilondon From Canada, joined Aug 2005, 4057 posts, RR: 1
Reply 54, posted (1 year 1 month 1 week 3 days 23 hours ago) and read 3909 times:

Quoting EWRCabincrew (Reply 52):
Quoting jayunited (Reply 51):
I get the feeling that some of you wish that was the headline which is really sad.

BINGO How sad, but true.

I get that feeling as well. It was nice gesture and the thread seems to have a few people all up in arms and whining about the delay which was only a few minutes and the flights were all relatively on time. They of course make up their own story which they try to make it seem like it was the coming of the Apocalypse.



Rush for ever; Yankees all the way!!
User currently offlineWROORD From United States of America, joined Mar 2009, 915 posts, RR: 0
Reply 55, posted (1 year 1 month 1 week 3 days 21 hours ago) and read 2962 times:

Quoting compensateme (Reply 4):
The article describes the incident as something "that almost never happens," which is completely false. Flights, especially the final departures of the day, are routinely delayed awaiting (delayed) incoming passengers. Nor does there have to be a special reason. Unfortunately, we typically only hear about those occasions in which a flight stands passengers, which makes normal things seem so non-normal

Exactly. A couple of summers ago I was flying back home from WRO to ORD via MUC with LH. Their first flight was late due to some air traffic controllers dispute, which cut very close to the MUC-ORD flight leaving. There were about 7 people going to ORD. When our plane from WRO landed in MUC at parked at the remote stop LH had the bus for everyone, but for us going to ORD they had a man with a sign "Chicago". We were taken in a minivan, stopped at a remote location for border control to have our passports stamped and driven directly to the gate to board our plane for ORD. Now, that the true airline service.

Now, one time on AirJamaica from MBJ to ORD we waited for a lady from some remote island who could not part with her goat only to find out that she would not sit in the middle between two white people. There were a lot of talk involving the captain holding the flight for extra hour and a half. So, I guess it did not pay to wait for her in the first place....


User currently offlineOB1504 From United States of America, joined Jul 2004, 3235 posts, RR: 9
Reply 56, posted (1 year 1 month 1 week 3 days 19 hours ago) and read 2326 times:

True to form, I had a passenger bring this up at work today. She arrived late for our last flight of the night to her destination and she insisted that we hold the plane (and delay about 180 passengers) for her, because she'd heard that United did it and therefore this meant that all airlines did it at any time for any reason. Her reason was that she couldn't miss work tomorrow, but I couldn't help but think that if it was that important, maybe she should've arrived at the airport more than 40 minutes before her flight.

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